Mercure Newbury West Grange Hotel in West Berkshire

Service at reception of this hotel is very poor. Specifically booked a family room as I had kids to be told on arrival, another guests room wasn't ready so they were given our room. We were then put in a non family room which couldn't fit us. Colleague on reception Laura was rude and couldn't understand our frustration around now not being able to fit in the booked rooms. Also incorrect information available around breakfast times. The same colleague continued with her substandard service by insisting we had read the times incorrectly even though it was in all rooms. The remaining members of the team were a great help and supported wherever possible but this one colleague makes this hotel a strong avoid.... if you have an issue it will be your fault and you will be treated poorly on the back of this.

Really nice experience. Charged my car in a short period of time. Chilled in the lounge with free WiFi and clean toilets. The staff are very friendly.

British mid standard, friendly staff, rooms dated but ok

I stayed at the hotel as part of a coach party to Highclere on 5th - 6th July We were greeted on arrival by a welcoming and efficient receptionist and were soon checked in. The room had everything I needed. I especially appreciated the comfortable bed and the nice range of toiletries. The food was good and there was a selection of options. It was a nice touch that staff came out to wave us off.

Basic clean room but bed was very uncomfortable you could feel the springs through the mattress but worked as a base for an evening concert we were attending.

Not great woken up with people shouting outside my door at 1am the when I came down for breakfast I was told I can sit in the dining room I have to eat in the lounge very uncomfortable not great at I I'm leaving a day early and going somewhere else not coming back