Mercure Box Hill Burford Bridge Hotel in Mole Valley

We booked Mercure Box hill hotel for my husband’ birthday getaway. The service and welcome we received was absolutely gorgeous. I messaged the property if there is anything special they could do and to my surprise all those little element that hotel arranged was stunning. Special thanks to Karima who went above and beyond to ensure that our stay and celebration would be memorable. A glimpse of little things that matters in my picture that I attached below. Thanks Karima and whole Mercure Team for making our stay memorable. JFYI, we booked only a night here but looking at their warmth and arrangements we extended our stay by one more night. Kudos!

Held our wedding here, honestly couldn’t have asked for a better day. The venue looked absolutely beautiful, the staff were brilliant and the rooms were amazing. Thank you everyone at burford bridge and special thanks to Kiki who organised our day!

We recently stayed in the hotel for 6 nights, in the run up to our son's wedding in the Tithe Barn. Having travelled down from Scotland, we can't thank the staff enough for making this occasion so memorable for us, often going over and above to ensure that everything went smoothly. I would especially like to thank Amelia, Mary and Mallin.

Lovely area. Went here for a wedding. Was a great atmosphere. Staff alittle uncoordinated at the bar not knowing who to serve. But the host was great and the transition with rooms were on point and worked flawless.

Stayed here during lockdown,whilst working in Dorking. The hotel is in a ideal location connecting to London ect It’s a great old hotel with great grounds, free ample parking and free WiFi The staff where excellent during this difficult time but made our stay very comfortable Will definitely return when things get back to normal. Stayed again in October 2024 as always a fantastic place to stay outside London. Staff and hotel fabulous. Great bar,restaurant and breakfast.

Mediocre hotel, felt like the front desk staff did not want to be there or be helpful in anyway...I solely wouldn't go back due to the staff on the reception desk at check in, there's so many other hotels around I would try I've this one because of it

We stayed as we went to my elder son’s wedding in July wedding not at the hotel. Breakfast not brilliant, swimming pool nice, staff in the bar very helpful, staff behind front desk not very helpful your just a number my parents were not happy definitely has gone down hill from when they stayed there 15 years ago sadly.

We had our daughter's wedding at this beautiful hotel this weekend. It was glorious. The 17th century barn was perfect for the ceremony, wedding breakfast and evening party, with it's fabulous timbers adorned with 1000s of fairy lights. The additional dedicated function rooms, bar and gardens were perfect for mixing, chatting and partying. A perfect venue. The staff were so very accommodating of every small request. Nothing was too much trouble for them. Helpful and friendly... Above and beyond the call of duty. The food was excellent and the accommodation was lovely. All our guests were very impressed. I cannot recommend the Burford Bridge hotel highly enough. Thank you to everyone there.

Came here for a conference. Authentic classic building, some charming wear&tear but spotless clean and really comfortable rooms, the bed is a dream. Great team, be it the reception, housekeeping or restaurant, all are doing a fantastic job. Restaurant offers a nice variety on dishes, what i tried was delicious.

We had our wedding here this weekend, we cannot speak highly enough about the staff they made our day so special. The hotel went above and beyond for our guests and made our stay just perfect. The hotel is absolutely beautiful plus the morning breakfast and evening dinner was great, we were also allowed to bring our dog to stay with us which made it even more perfect. Thank you so much KiKi and the Burford bridge team we really cannot thank you enough, S & F

We stayed for our wedding and it was brilliant

Just don't! There might have been better days for this hotel, but at least the room I have been in has been more an insult than a hotel room. Out of words. Stuff has been friendly, but that doesn't help the overall experience.

Very nice hotel, fairly priced. Well located and quite charming. The person I called to book the stay was fantastic Only tiny detail is the reception who was helpful but did not exactly made us feel welcome

Horel and location spot on ! Service terrible needs immediate Improvement ! On check in asked for end room which was accommodated, HOWEVER missing TV remote and when a remote was delivered discovered faulty TV! At this point 2 staff came to check same issues ! Only there 1 night had to move to room next door no issues! Check in was a nightmare , 10 pound to park not made clear! Then my card declined even though I had funds! Treated like I would walk out hotel without paying! a staff member came up to room with card machine when delivering a remote! Very un comfortable! So all in all shocking that the hotel does not check its equipment pre check in tvs etc ruins experience if relaxing stay! Bonus balcony in ropm and nice restaurant