McDonalds Roadchef Clacket Lane Eastbound in Tandridge

Cold chips, took 20 mins to make 2 meals when there was only 5 orders, and staff bickering

Cheap fast good parking thanks a lot

Third visit, third time there is hardly anyone working and it takes a very long time to get food. Avoid if you are actually trying to get anywhere on time.

These seem to be the best McDonald's, the food is hot probably because they're so busy and doesn't have time to go cold, but the burgers are still a mess and no care seems to be given when they're being made.

I stopped off for Costa Coffee while there was a queue on the M25

Very nice place for a pit stop and rest and relax.

I recently stopped by this McDonald's, and while the food was as expected for a chain restaurant—standard and predictable—the condition of the dining area was really disappointing. It felt like no effort had been put into maintaining a clean, welcoming space. The furniture was in bad shape: chairs were visibly broken, tabletops were scratched and stained, and some booth seats had tears in the upholstery. The cleanliness was equally troubling. Many tables had leftover trash or crumbs from previous customers, and there was no staff visible to clean up or wipe down the area. Even the trash bins were overflowing, adding to the general feeling of neglect. Honestly, it felt more like an abandoned space than an active restaurant. This location has potential if management would prioritize basic upkeep and cleanliness, but right now, the poor state of the dining area completely detracts from the experience. A more attentive approach to cleanliness and maintenance is needed to bring this McDonald’s up to the standard that customers expect.

A busy motorway services with long waiting times

Clean and tidy toilets for a pit stop.

Power outage after payment Unable to repay Give me another sandwich and some lukewarm fries An awful experience

It's a good place to stop off and charger electric vehicle having a break

We always order extra pickles. In our two burgers, this place gave us a total of 22 pickles. Made my day. Absolute insanity. 10/10.

Typical MacD. Soo busy, long wait to get food.

McDonald’s is lucky to have Aydin!!! Thank you for making my experience great.

I hate a great experience from one of the managers I think her name was molly she was very helpful and made sure the food was delivered to me quick

I ordered cuple of time from here, everything it's awful honestly, the staff it's poor, but first of that the food is worse, i like to buy Mc crispy, the chicken it's not cooked, and the cheeseburger smells, i always said not buying anymore from here but I said will try again, the same story, it's disgusting..

Self service booth not issuing receipts so wasn't sure that order went through. It did not even appear on the "preparing" screen. But eventually got served.

It's MacDonalds, what more needs to be said!

Overly expensive and lacks any atmosphere

Tedious access when going east.

I waited 40 minutes to get my food, FORTY Minutes!!!! Absolutely useless, the worst McDonald's I've ever been to.

Very slow , waited over 15 minutes for food , not enough staff

The whole services is a shambles after 8pm. McDonald's had a deep cleaning session so most food was off AGAIN and there was no alternative food vendor open. Very poor site management!

Order has to be placed on self service system. Unfortunately no receipt produced so no proof of order or indeed record of order number. Board showing order progress way out of time with what was actually going on. Considering it was reasonably busy and there were quite a few staff around it was curious as to what was causing the long wait, lack of table clearing and machines not having receipt rolls.

Disgusting! Absolutely disgusting! Dripping with grease. Incorrect order. Worst Macdonalds ever.....no more words.🤮🤮

(21.09.24) The shift manager I believe he was on shift, young looking boy was super friendly and helpful with our order! Not sure what his name is but he deserves another raise!

A bit busy but you can get what you need

Great place to stop off for a bit and have a break and a quick drink or something to eat.

Toilets smell bad here must be used alot

Waited over 20 minutes for an egg muffin

toilets were clean and there is a good size baby change

food good, but 25 min wait was not. Had to type order in twice as screen crashed at end

Miserable, mannerless staff. The manager needs to do some basic customer services training with the team.

It's not too bad, there are plenty worse

Very good place to enjoy your MC, fast service, very familiar atmosphere.

WiFi didn't work and no mobile signal, which meant everyone had to use the ordering machines. Some were out of order and the rest couldn't print receipts, so better pay attention when the order number flashes on screen for 2 seconds. Drink machines must have been broken, because only cans served. Staff forgot sauces and salad forks. At least the food was ok.

Absolutely disgusting, everywhere you see is like this

Fries were cold, despite the place being packed, clearly cooking too many and leaving standing. Got 4 nuggets instead of 6 but they did at least give all when complained. Burger was cold. Ordered on panels, didn't get receipt and number didn't show on display.

Lengthy wait to use ordering machine. Receipt printer was broken so no receipt given. Luke warm burger served with cold onions and cheese with 2 tiny strips of bacon added for 90p. Fries container at best 2/3 full of partly cooked, almost white french fries. Another lengthy wait to collect food amongst crowd of irritable travelers. No napkins/paper towels issued with food. On the plus side our table was pretty clean so....woohoo I guess?

Short staffed, long delays handing out the food

Just what i needed, early evening to break in my drive home

Just a quick stop to pickup a coffee

20 Minute wait, half the food was cold, staff looked very bored and unhappy.

Cold food , how a flat bread is cold in the middle idk , bet slow service too

Terrible, app does not work but lets u go all the way through to payment. Queues at all the screens. Screens telling you what food is ready bear no relevance to the numbers called. Chaos

The place is like any other service on the highway, although this one is exceptionally dirty. The smell from the toilets can be felt at the entrance to the building.

Ordered and paid for a large meal at the kiosk. Went to collect the food and was given a 330ml can of coke instead of a large coke!!! Their excuse was they are out of coke. So why the hell does the machine allow it to be paid for and why only give me a small can of coke when I paid for a large coke!!! Never had this bad service at any other Mcdonalds. Keep away.

Usual service station with the usual amenities.

Didn't get any thing to eat, just went to WC's.

Good truck stop with nice shower rooms

An ideal stop for both trucks and tourism, the problem would be that the tarpaulin is still cut at the truck parking lot

Fast service, food was nice & hot.

Wrong wrap, wrong drink. Only realised once I was in the car and couldn’t turn back. Don’t understand why this happens so frequently with McDonalds.

Pretty bad even by McDonalds usual standards. 30 minute wait for some cold food and a melted milkshake. It wasn't even particularly busy. Disorganised and disfunctional. No paper in the printers for the order points and if I wanted a milkshake that tasted of banana, I wouldn't have ordered chocolate... Front line staff however were every cheerful, polite and energetic. Seems to be a management issue rather than a staff issue.

Was served by Abraham, excellent service. Very rarely leave reviews unless it's worth leaving. But felt he enjoys his job and deserves recognising. After being served, I watched him serve others and every customer left with a smile

Absolute dump food and spillages everywhere staff not washing hands and extremely long wait time at 12.30 am with only me in queue

Always a good meal out of this McDonald's. Alot of over branch staff should come here for training.

Same same missing items and cold food! Nothing more nothing less meets those expectations

Nice services, and good selection of food. Opted for a Leon this visit. Let down by the poor hand dryers in the toilets 😔

Everything is fine, I survived without incident.

It's not fast food anymore waited 15 mins for single burger none of the staff in a hurry to serve food, don't waste ur time

I haven’t eaten à McDonalds for some time and for some silly reason I decided to give it another try on my way back from Gatwick, After one mouthful I realised why I hadn’t bothered for such a while. The food apart from being ridiculously expensive is such poor quality, Even for fast food this stuff is appalling . Hopefully I’m not stupid enough to make the same mistake again.

Way better than the McDonald's in Bromley common

03/24/2024 21:40 I come for the second time. I couldn’t figure out how to pay with a voucher from the parking lot, so I ordered it at the checkout. I am from Ukraine and speak Russian or Ukrainian, very bad English. Actually, here on a business trip you don’t even need to know. For some reason, a nice girl compared the Ukrainian language with Romanian and invited a colleague, probably from Romania. In the end, we figured it out through a translator. But the attitude was very disappointing: The order was not delivered completely, i.e. no juice. I waited about 5 minutes to get attention. Everyone just watched and ignored. Halfheartedly, he attracted the lady’s attention and simply showed the receipt with the juice and showed that it was out of stock. A guy who was probably from Romania and who was invited to talk to me simply turned away when he was invited and showed that there was a problem. After the third attempt by me to call him, he simply left the hall. On top of that, only one employee was wearing gloves. Everyone else served and cooked without gloves, which is extremely unhygienic. I don’t understand how employees in the food industry can work without gloves? It is not known where they had been before. It is not known how much dirt and all kinds of infection are on their hands. I had to throw the entire order except a bottle of juice into the trash. Bottom line: I was left hungry and dissatisfied. Eating food that has been touched by hands after using the toilet or a dirty floor is not very pleasant for me. 100% disgusted with the McDonald's chain 🤮🤮🤮

Yet another wasted attempt to get a breakfast this morning, (Macdonald s Clacket Lane Services, West Bound). Claims to be 24hr but not open at 5.30am for a second time this week? I appreciate you may be short staffed but at least have the decency to let people know your opening times have had to change because of this? Letting people park up, walk in and be met by a row of chairs and piece of paper saying 'Closed' on it, isn't how you should let paying customers know your not currently open!!!!! There's nothing outside to tell you this nor is there anything on the 'Clacket Lane Services' website. Won't be stopping there again out of principle.

If I could give this place 0 I would without hesitating. Devastated. Came here after having it large in London, was promised 24hr Donald’s supremacy, was met with bitter disappointment. First they tried to bar entry with a row of chairs; made quick work of that. Was met with employees telling us they would be shut for 15mins to ‘reset the system’. We decide to set up camp. After buying some overpriced jam from WHSmiths we return, having whittled down the time to 5 mins, only to be told ‘actually it will be 45 mins’. Actual joke. Off to burger king

Not 24hrs. Closed after customers had ordered and didn’t honour the order.

Indicated as 24 hour.....Nothing available at 0400 on a Friday morning ....couple of Roadchef employees kicking their heels on their mobiles. Wouldn't bother to stop outside normalish hours!

Had a sausage and egg muffin meal. Waited 20mins before it was made. Looked like it had been thrown together and half of one side of bun was missing. Took it back and was told by the manager that I was being pety. Please avoid this one as the staff are very rude and don't give a monkeys about customers.

Appalling service, left waiting 20mins for an order they had no knowledge of despite a receipt to hand and order number on their screen - absolute shambles and manager just side eyes despite prompts for attention to assist.

States 24 hours. Never open on a night. Always a different excuse every time you visit

Says it’s open 24 hours - but just arrived a few minutes past midnight and it was closed. Would appreciate it if the times it was promoted to be open was actually true.

Rebecca has a serious attitude problem and is not fit to be in a customer facing role.

The burger I bought from Leon, was really good.

I was there for breakfast, only 2 people behind the counter to cook & serve. They did their best but is was a long wait.

Quick stop for refuelling the children

Great place for a quick bite. The location gives the required break after a long drive.

It's in clackett lane services , you go there cos you are hungry and it is open

Nice wee place on the way to the destination. Staff were helpful. Nice clean seating area.

The food is good sometimes it's a little slow waiting for food

The worst Macdonald's I have ever experience the staff especially 2 young ladies were the worst I have ever encountered.

I'm old and the staff are young at a maccy I didn't get the usual grunt I was chatted too. Very pleasant experience. 👍

Waited nearly 20 minutes for our order. When it arrived it was like warm. Not going there again.

Not a bad services, small but did have a reasonable selection of foods etc. Petrol very expensive though!

I couldn't use my parking voucher.

Good services all nice clean and tidy, just expensive otherwise great

McDonald's always busy. Average wait time I think is always over 10min wait. Bogs always clean

Don't understand the other reviews, best mcdonalds I've ever been to!!!

It’s a maccys in a service station!

Absolutely disgraceful service during the night burger was stone cold and attitude of the manager or acting chargehand was something else…

Not a great place, very dirty and outdated, showers for drivers are disgusting, overpriced, bad parking, roadchef are the worst service stations in the uk I believe. In pictures of the showers if you wounded what the black dots are they are small flys that love to live in damp and in clean areas.

Vanilla milkshake… already melted 🥲

We have had, and I don't use these words lightly, the McDonald's from Hell! We arrived at McDonald's to find bin bags strewn on the floor in front of the condiment station, to which we thought, ho hum, I'm sure we're probably going to be eating similar to whatever is in the bags anyway. We proceeded to order our so-called 'breakfast' from the kiosks. I opted for two hash browns and was disgusted by the inflationary price increases these treats have recently suffered, and my two companions ordered a flatbread meal and some kind of mcmuffin meal. After waiting what felt like an eternity (approx. 7-8 minutes) for the food, despite there only being one other customer waiting ahead of us, I was presented with two well-cooked hash browns. I thought to myself: excellent, this is going to be a hearty meal. This is where I was wrong. One of my fellow weary travellers received his flatbread meal. Unfortunately, his hash brown must have recently and, very sadly, passed away, as it had clearly been cremated by the mourning McDonald's staff. My friend explained to the staff member that he could not possibly bite into a solid, cremated hash brown, and it was swiftly replaced by another hash brown. Unfortunately, this is where we noticed that this hash brown had been burnt to an even more extreme degree than the previous one, as had the dearly passed hash brown accompanying my other companion's mcmuffin meal. We continued to eat our meals, somewhat bemused by the flat coca cola and dry main meals. It seems this was a grave mistake, as the rest of our journey has been plagued by comments of "I wish we'd never stopped" and "since that McDonald's I never want food again: I've given up eating". Overall, I would say I would recommend this McDonald's to a friend and will likely return.

Fast and friendly service, good location and layout. All you need in a motorway services

Had table service today. Very impressed how quick our food came. Served with a smile by a lovely lady called Mem. Well done to this lady, for her loveliness. Made me smile. Hope to see her again next time I'm passing.

Very busy at this time and not many staff - seating area was untidy and had not recently been cleaned. Whilst seated one of the McD staff did start clearing the tables.

Fries were old, cold and over cooked. 3.15 in the morning, I paid for fresh fries given very old. Not happy with this type of service by MCD

Literally the slowest McDonald's ever. First time I went I assumed the 30 min wait was a one off. Nope, went again, this time 18 mins. Guy on the till changing money then went straight to touching burger buns without gloves or washing hands.

Worst mcdonalds I've been to. Poor attitude, staff shouting at each each angrily across the floor, no receipts at tills, sarcasm from them, when THEY got the order wrong. Worlds smallest bag with food thrown in upside-down to top it off. Owner should be embarrassed as should McDonald's. This seems to be a theme at this site.

Staff didn't wash hands after taking off gloves for cleaning. cooked by him wrap, goes straight to bin. Thanks for service.