Based on 292 opinions finded in 1 websites
Based on 292 opinions finded in 1 websites
Nº 216 in 256 in Tandridge
Opinions
These seem to be the best McDonald's, the food is hot probably because they're so busy and doesn't have time to go cold, but the burgers are still a mess and no care seems to be given when they're being made.
Matt Holloway . 2024-11-24
MORE AT Google
I stopped off for Costa Coffee while there was a queue on the M25
Andrew T . 2024-11-18
MORE AT Google
Very nice place for a pit stop and rest and relax.
Trevor Mills . 2024-11-10
MORE AT Google
I recently stopped by this McDonald's, and while the food was as expected for a chain restaurant—standard and predictable—the condition of the dining area was really disappointing. It felt like no effort had been put into maintaining a clean, welcoming space. The furniture was in bad shape: chairs were visibly broken, tabletops were scratched and stained, and some booth seats had tears in the upholstery. The cleanliness was equally troubling. Many tables had leftover trash or crumbs from previous customers, and there was no staff visible to clean up or wipe down the area. Even the trash bins were overflowing, adding to the general feeling of neglect. Honestly, it felt more like an abandoned space than an active restaurant. This location has potential if management would prioritize basic upkeep and cleanliness, but right now, the poor state of the dining area completely detracts from the experience. A more attentive approach to cleanliness and maintenance is needed to bring this McDonald’s up to the standard that customers expect.
Diego Augusto Grunberg Garcia . 2024-11-09
MORE AT Google
A busy motorway services with long waiting times
Gregory West . 2024-11-09
MORE AT Google
Clean and tidy toilets for a pit stop.
Cyndi Martin . 2024-10-31
MORE AT Google
Power outage after payment Unable to repay Give me another sandwich and some lukewarm fries An awful experience
M B . 2024-10-30
MORE AT Google
It's a good place to stop off and charger electric vehicle having a break
neil appleton . 2024-10-30
MORE AT Google
We always order extra pickles. In our two burgers, this place gave us a total of 22 pickles. Made my day. Absolute insanity. 10/10.
Nathan Darcy . 2024-10-28
MORE AT Google
Typical MacD. Soo busy, long wait to get food.
Brian Pundyke . 2024-10-27
MORE AT Google
McDonald’s is lucky to have Aydin!!! Thank you for making my experience great.
James Brownie . 2024-10-25
MORE AT Google
I hate a great experience from one of the managers I think her name was molly she was very helpful and made sure the food was delivered to me quick
Matthew West . 2024-10-25
MORE AT Google
I ordered cuple of time from here, everything it's awful honestly, the staff it's poor, but first of that the food is worse, i like to buy Mc crispy, the chicken it's not cooked, and the cheeseburger smells, i always said not buying anymore from here but I said will try again, the same story, it's disgusting..
alex D . 2024-10-24
MORE AT Google
Self service booth not issuing receipts so wasn't sure that order went through. It did not even appear on the "preparing" screen. But eventually got served.
B Holnes . 2024-10-24
MORE AT Google
It's MacDonalds, what more needs to be said!
Alex Peacock . 2024-10-19
MORE AT Google
Overly expensive and lacks any atmosphere
Mark Rothery . 2024-10-15
MORE AT Google
Tedious access when going east.
Caspar Helmer . 2024-10-09
MORE AT Google
I waited 40 minutes to get my food, FORTY Minutes!!!! Absolutely useless, the worst McDonald's I've ever been to.
Andy Thompson . 2024-10-07
MORE AT Google
Very slow , waited over 15 minutes for food , not enough staff
Peter Mcconnell . 2024-10-04
MORE AT Google
The whole services is a shambles after 8pm. McDonald's had a deep cleaning session so most food was off AGAIN and there was no alternative food vendor open. Very poor site management!
Phil Pickering . 2024-10-03
MORE AT Google
Order has to be placed on self service system. Unfortunately no receipt produced so no proof of order or indeed record of order number. Board showing order progress way out of time with what was actually going on. Considering it was reasonably busy and there were quite a few staff around it was curious as to what was causing the long wait, lack of table clearing and machines not having receipt rolls.
Ian Tapsell . 2024-10-02
MORE AT Google
Disgusting! Absolutely disgusting! Dripping with grease. Incorrect order. Worst Macdonalds ever.....no more words.🤮🤮
Diane Smith . 2024-09-23
MORE AT Google
(21.09.24) The shift manager I believe he was on shift, young looking boy was super friendly and helpful with our order! Not sure what his name is but he deserves another raise!
Andrei Tabacaru . 2024-09-21
MORE AT Google
A bit busy but you can get what you need
Nihed Ben Fredj . 2024-09-15
MORE AT Google
Great place to stop off for a bit and have a break and a quick drink or something to eat.
Mike Marriott Smith . 2024-09-14
MORE AT Google
Toilets smell bad here must be used alot
RAIDERS . 2024-09-11
MORE AT Google
Waited over 20 minutes for an egg muffin
Andy Keetch . 2024-09-10
MORE AT Google
toilets were clean and there is a good size baby change
Hannah Craig . 2024-09-05
MORE AT Google
food good, but 25 min wait was not. Had to type order in twice as screen crashed at end
Rich T . 2024-09-01
MORE AT Google
Miserable, mannerless staff. The manager needs to do some basic customer services training with the team.
Fred Whiston . 2024-08-31
MORE AT Google
It's not too bad, there are plenty worse
Ian Jones (Ian) . 2024-08-30
MORE AT Google
WiFi didn't work and no mobile signal, which meant everyone had to use the ordering machines. Some were out of order and the rest couldn't print receipts, so better pay attention when the order number flashes on screen for 2 seconds. Drink machines must have been broken, because only cans served. Staff forgot sauces and salad forks. At least the food was ok.
Tor Klingberg . 2024-08-27
MORE AT Google
Very good place to enjoy your MC, fast service, very familiar atmosphere.
Juciele Laryssa . 2024-08-27
MORE AT Google
Absolutely disgusting, everywhere you see is like this
Raphael Talon . 2024-08-27
MORE AT Google
Fries were cold, despite the place being packed, clearly cooking too many and leaving standing. Got 4 nuggets instead of 6 but they did at least give all when complained. Burger was cold. Ordered on panels, didn't get receipt and number didn't show on display.
Edward Macfarlane Smith . 2024-08-26
MORE AT Google
Lengthy wait to use ordering machine. Receipt printer was broken so no receipt given. Luke warm burger served with cold onions and cheese with 2 tiny strips of bacon added for 90p. Fries container at best 2/3 full of partly cooked, almost white french fries. Another lengthy wait to collect food amongst crowd of irritable travelers. No napkins/paper towels issued with food. On the plus side our table was pretty clean so....woohoo I guess?
Steve Dorrans . 2024-08-26
MORE AT Google
Short staffed, long delays handing out the food
Rob Flemings . 2024-08-22
MORE AT Google
Just what i needed, early evening to break in my drive home
Brian Tucker . 2024-08-21
MORE AT Google
Just a quick stop to pickup a coffee
Peter.J Harman . 2024-08-20
MORE AT Google
20 Minute wait, half the food was cold, staff looked very bored and unhappy.
Lissa . 2024-08-18
MORE AT Google
Cold food , how a flat bread is cold in the middle idk , bet slow service too
chris jones . 2024-08-15
MORE AT Google
Terrible, app does not work but lets u go all the way through to payment. Queues at all the screens. Screens telling you what food is ready bear no relevance to the numbers called. Chaos
Robert Williams . 2024-08-10
MORE AT Google
The place is like any other service on the highway, although this one is exceptionally dirty. The smell from the toilets can be felt at the entrance to the building.
Jakub Strzyżewski . 2024-08-09
MORE AT Google
Ordered and paid for a large meal at the kiosk. Went to collect the food and was given a 330ml can of coke instead of a large coke!!! Their excuse was they are out of coke. So why the hell does the machine allow it to be paid for and why only give me a small can of coke when I paid for a large coke!!! Never had this bad service at any other Mcdonalds. Keep away.
pete Seras . 2024-08-01
MORE AT Google
Usual service station with the usual amenities.
Phil Smith . 2024-07-11
MORE AT Google
Didn't get any thing to eat, just went to WC's.
Arvinder Kaur Sahota . 2024-07-03
MORE AT Google
An ideal stop for both trucks and tourism, the problem would be that the tarpaulin is still cut at the truck parking lot
gheorghe chelemen . 2024-07-02
MORE AT Google
Good truck stop with nice shower rooms
George Samanyanga . 2024-07-02
MORE AT Google
Fast service, food was nice & hot.
e h . 2024-06-09
MORE AT Google
Wrong wrap, wrong drink. Only realised once I was in the car and couldn’t turn back. Don’t understand why this happens so frequently with McDonalds.
Gabriel Cross . 2024-06-07
MORE AT Google
Pretty bad even by McDonalds usual standards. 30 minute wait for some cold food and a melted milkshake. It wasn't even particularly busy. Disorganised and disfunctional. No paper in the printers for the order points and if I wanted a milkshake that tasted of banana, I wouldn't have ordered chocolate... Front line staff however were every cheerful, polite and energetic. Seems to be a management issue rather than a staff issue.
Ben Simpson . 2024-05-29
MORE AT Google
Was served by Abraham, excellent service. Very rarely leave reviews unless it's worth leaving. But felt he enjoys his job and deserves recognising. After being served, I watched him serve others and every customer left with a smile
Richard Fox . 2024-05-13
MORE AT Google
Absolute dump food and spillages everywhere staff not washing hands and extremely long wait time at 12.30 am with only me in queue
Ade . 2024-05-12
MORE AT Google
Always a good meal out of this McDonald's. Alot of over branch staff should come here for training.
Dan H . 2024-05-09
MORE AT Google
Same same missing items and cold food! Nothing more nothing less meets those expectations
Jason Harding . 2024-04-24
MORE AT Google
Nice services, and good selection of food. Opted for a Leon this visit. Let down by the poor hand dryers in the toilets 😔
Ian Kerr . 2024-04-23
MORE AT Google
Everything is fine, I survived without incident.
Дмитрий Лайкович . 2024-04-20
MORE AT Google
It's not fast food anymore waited 15 mins for single burger none of the staff in a hurry to serve food, don't waste ur time
Steve Roberts . 2024-04-18
MORE AT Google
I haven’t eaten à McDonalds for some time and for some silly reason I decided to give it another try on my way back from Gatwick, After one mouthful I realised why I hadn’t bothered for such a while. The food apart from being ridiculously expensive is such poor quality, Even for fast food this stuff is appalling . Hopefully I’m not stupid enough to make the same mistake again.
Danny Bennett . 2024-04-13
MORE AT Google
Way better than the McDonald's in Bromley common
Si Gower . 2024-04-11
MORE AT Google
03/24/2024 21:40 I come for the second time. I couldn’t figure out how to pay with a voucher from the parking lot, so I ordered it at the checkout. I am from Ukraine and speak Russian or Ukrainian, very bad English. Actually, here on a business trip you don’t even need to know. For some reason, a nice girl compared the Ukrainian language with Romanian and invited a colleague, probably from Romania. In the end, we figured it out through a translator. But the attitude was very disappointing: The order was not delivered completely, i.e. no juice. I waited about 5 minutes to get attention. Everyone just watched and ignored. Halfheartedly, he attracted the lady’s attention and simply showed the receipt with the juice and showed that it was out of stock. A guy who was probably from Romania and who was invited to talk to me simply turned away when he was invited and showed that there was a problem. After the third attempt by me to call him, he simply left the hall. On top of that, only one employee was wearing gloves. Everyone else served and cooked without gloves, which is extremely unhygienic. I don’t understand how employees in the food industry can work without gloves? It is not known where they had been before. It is not known how much dirt and all kinds of infection are on their hands. I had to throw the entire order except a bottle of juice into the trash. Bottom line: I was left hungry and dissatisfied. Eating food that has been touched by hands after using the toilet or a dirty floor is not very pleasant for me. 100% disgusted with the McDonald's chain 🤮🤮🤮
Dima Luga . 2024-03-24
MORE AT Google
Yet another wasted attempt to get a breakfast this morning, (Macdonald s Clacket Lane Services, West Bound). Claims to be 24hr but not open at 5.30am for a second time this week? I appreciate you may be short staffed but at least have the decency to let people know your opening times have had to change because of this? Letting people park up, walk in and be met by a row of chairs and piece of paper saying 'Closed' on it, isn't how you should let paying customers know your not currently open!!!!! There's nothing outside to tell you this nor is there anything on the 'Clacket Lane Services' website. Won't be stopping there again out of principle.
Antony King . 2024-03-22
MORE AT Google
If I could give this place 0 I would without hesitating. Devastated. Came here after having it large in London, was promised 24hr Donald’s supremacy, was met with bitter disappointment. First they tried to bar entry with a row of chairs; made quick work of that. Was met with employees telling us they would be shut for 15mins to ‘reset the system’. We decide to set up camp. After buying some overpriced jam from WHSmiths we return, having whittled down the time to 5 mins, only to be told ‘actually it will be 45 mins’. Actual joke. Off to burger king
Maddie Player . 2024-03-10
MORE AT Google
Not 24hrs. Closed after customers had ordered and didn’t honour the order.
Amie Sp . 2024-02-26
MORE AT Google
Indicated as 24 hour.....Nothing available at 0400 on a Friday morning ....couple of Roadchef employees kicking their heels on their mobiles. Wouldn't bother to stop outside normalish hours!
Fred Carter . 2024-02-16
MORE AT Google
Had a sausage and egg muffin meal. Waited 20mins before it was made. Looked like it had been thrown together and half of one side of bun was missing. Took it back and was told by the manager that I was being pety. Please avoid this one as the staff are very rude and don't give a monkeys about customers.
Andrew Norris . 2024-02-15
MORE AT Google
Appalling service, left waiting 20mins for an order they had no knowledge of despite a receipt to hand and order number on their screen - absolute shambles and manager just side eyes despite prompts for attention to assist.
Brian Jones . 2024-02-14
MORE AT Google
Says it’s open 24 hours - but just arrived a few minutes past midnight and it was closed. Would appreciate it if the times it was promoted to be open was actually true.
Sophie . 2024-02-11
MORE AT Google
States 24 hours. Never open on a night. Always a different excuse every time you visit
Ashley Boagey . 2024-02-11
MORE AT Google
Rebecca has a serious attitude problem and is not fit to be in a customer facing role.
Joshua Lake . 2024-02-03
MORE AT Google
The burger I bought from Leon, was really good.
ken brown . 2024-01-14
MORE AT Google
I was there for breakfast, only 2 people behind the counter to cook & serve. They did their best but is was a long wait.
Alan Niner . 2024-01-05
MORE AT Google
Quick stop for refuelling the children
Julie Rose Lee . 2023-12-12
MORE AT Google
Great place for a quick bite. The location gives the required break after a long drive.
Pravin Yadav . 2023-11-30
MORE AT Google
It's in clackett lane services , you go there cos you are hungry and it is open
matt hooper . 2023-11-28
MORE AT Google
Nice wee place on the way to the destination. Staff were helpful. Nice clean seating area.
Rashedul Islam . 2023-11-25
MORE AT Google
The worst Macdonald's I have ever experience the staff especially 2 young ladies were the worst I have ever encountered.
Christine Summers . 2023-11-16
MORE AT Google
The food is good sometimes it's a little slow waiting for food
Carlo Ioquaniello . 2023-11-16
MORE AT Google
I'm old and the staff are young at a maccy I didn't get the usual grunt I was chatted too. Very pleasant experience. 👍
stephen greentree . 2023-11-11
MORE AT Google
Waited nearly 20 minutes for our order. When it arrived it was like warm. Not going there again.
Jeff Harteveldt . 2023-11-02
MORE AT Google
Not a bad services, small but did have a reasonable selection of foods etc. Petrol very expensive though!
Andrew Manuel-Warner . 2023-11-01
MORE AT Google
I couldn't use my parking voucher.
Tomasz . 2023-11-01
MORE AT Google
Good services all nice clean and tidy, just expensive otherwise great
Nick Darkens . 2023-10-30
MORE AT Google
McDonald's always busy. Average wait time I think is always over 10min wait. Bogs always clean
Oliver Cox . 2023-10-25
MORE AT Google
Don't understand the other reviews, best mcdonalds I've ever been to!!!
Charlie Richardson . 2023-10-15
MORE AT Google
It’s a maccys in a service station!
Deb Irwin . 2023-10-04
MORE AT Google
Absolutely disgraceful service during the night burger was stone cold and attitude of the manager or acting chargehand was something else…
Mark Hepworth . 2023-08-30
MORE AT Google
Not a great place, very dirty and outdated, showers for drivers are disgusting, overpriced, bad parking, roadchef are the worst service stations in the uk I believe. In pictures of the showers if you wounded what the black dots are they are small flys that love to live in damp and in clean areas.
Richard 77 . 2023-08-28
MORE AT Google
Vanilla milkshake… already melted 🥲
Kwang Pitcha . 2023-08-04
MORE AT Google
We have had, and I don't use these words lightly, the McDonald's from Hell! We arrived at McDonald's to find bin bags strewn on the floor in front of the condiment station, to which we thought, ho hum, I'm sure we're probably going to be eating similar to whatever is in the bags anyway. We proceeded to order our so-called 'breakfast' from the kiosks. I opted for two hash browns and was disgusted by the inflationary price increases these treats have recently suffered, and my two companions ordered a flatbread meal and some kind of mcmuffin meal. After waiting what felt like an eternity (approx. 7-8 minutes) for the food, despite there only being one other customer waiting ahead of us, I was presented with two well-cooked hash browns. I thought to myself: excellent, this is going to be a hearty meal. This is where I was wrong. One of my fellow weary travellers received his flatbread meal. Unfortunately, his hash brown must have recently and, very sadly, passed away, as it had clearly been cremated by the mourning McDonald's staff. My friend explained to the staff member that he could not possibly bite into a solid, cremated hash brown, and it was swiftly replaced by another hash brown. Unfortunately, this is where we noticed that this hash brown had been burnt to an even more extreme degree than the previous one, as had the dearly passed hash brown accompanying my other companion's mcmuffin meal. We continued to eat our meals, somewhat bemused by the flat coca cola and dry main meals. It seems this was a grave mistake, as the rest of our journey has been plagued by comments of "I wish we'd never stopped" and "since that McDonald's I never want food again: I've given up eating". Overall, I would say I would recommend this McDonald's to a friend and will likely return.
Luke Mepham . 2023-07-25
MORE AT Google
Fast and friendly service, good location and layout. All you need in a motorway services
Richard Lillywhite . 2023-07-22
MORE AT Google
Had table service today. Very impressed how quick our food came. Served with a smile by a lovely lady called Mem. Well done to this lady, for her loveliness. Made me smile. Hope to see her again next time I'm passing.
Len Lishmund . 2023-07-13
MORE AT Google
Very busy at this time and not many staff - seating area was untidy and had not recently been cleaned. Whilst seated one of the McD staff did start clearing the tables.
Kev Spencer . 2023-06-25
MORE AT Google
Fries were old, cold and over cooked. 3.15 in the morning, I paid for fresh fries given very old. Not happy with this type of service by MCD
M Amin . 2023-06-15
MORE AT Google
Literally the slowest McDonald's ever. First time I went I assumed the 30 min wait was a one off. Nope, went again, this time 18 mins. Guy on the till changing money then went straight to touching burger buns without gloves or washing hands.
Richard Don . 2023-05-28
MORE AT Google
Worst mcdonalds I've been to. Poor attitude, staff shouting at each each angrily across the floor, no receipts at tills, sarcasm from them, when THEY got the order wrong. Worlds smallest bag with food thrown in upside-down to top it off. Owner should be embarrassed as should McDonald's. This seems to be a theme at this site.
Sidekick Simon . 2023-05-28
MORE AT Google
Staff didn't wash hands after taking off gloves for cleaning. cooked by him wrap, goes straight to bin. Thanks for service.
Marjan Stankevich . 2023-05-26
MORE AT Google
On the occasion we visited the food was as good as any other Maky D's and the tables were clean and the bin area was tidy and staff were friendly
Rob Taylor . 2023-05-22
MORE AT Google
Worst service I’ve ever experienced anywhere the little pr**k got my order completely wrong and the grease stained manager had the front to start being rude to me. Shambles and don’t even get me started on the geezer with the dusty air force ones. Sort you’re staff out
Brad Rothwell . 2023-05-21
MORE AT Google
None of the staff wore hair nets or gloves while handling food. Walking around with buns in there hands. Staff was grubby and the person who took our order got it wrong and had to pay £10 more for just a Big Mac ordered extra fries didn’t even get them.
Justina Sim-Brooks . 2023-05-21
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in South East
555 Opinions
Incredibly rude wait staff who told us they can't accept walk ins before turning her back on us. No option for take away, nothing. At 13:45 on a Friday. Just plain rude. Restaurant wasn't even at full capacity, clearly understaffed. Could just have an ounce of decorum.