Mcdonald's Restaurants in Cheshire East

Literally NEVER on the McDonald’s app, very frustrating as its the easiest way for both sides to order and avoid queued for ordering

After a late squash match we thought the quick option would be to grab a Macdonalds on the way home. We sat in the drive through for 45 minutes!!! It took over 20 mins from ordering to get to the 1st payment window, then we still sat between the 2 windows for another 10 + mins, once we got to the final window we were asked what we had ordered....he then went and got the items from scratch.....another 10 to 15 mins.....shocking isn't it supposed to be fast food?

Took my grandson here as we were visiting a local motorcycle dealer , great burger and good service in a clean venue

I ordered two Happy meals for my kids,Arrived on time.Great quality and lovely and warm,They were very happy.

Horrible food horrible service took ages to get my food and there was a member of staff I saw scratch there bum then give me my food

Ordered large Big Mac meal, Vanilla milkshake, mayo chicken & 4 sweet n sour sauces, didn’t receive sauces, food was cold and fries weren’t a full portion, had to warm food up in microwave, which isn’t ideal, but had no other option, only good thing was the milkshake. I don’t order very often so this was a rare treat for me, waste of money, was so disappointed! Submitted a complaint to Just Eat, they are going to refund missing sauces and look into the issue of cold food.

Always get the order wrong and always waiting for food for ages through drive through.

Wrong order and won’t give me a refund great

1st Dec evening Rather annoyed after waiting over 15mins for my order. After deciding not to use the drive through as it was huge... I went inside with 2 young children and ordered- big mistake. I was apparently a 700 second order (whatever that means) which needed to be reminded which at that point we had already been waiting over 10mins... with working in a high demanding customer service role I can understand the preasure in the work place but it looked like the boss lady who was making the place run was literally baby sitting the staff. After receiving my order from a lad with braces my son asked for a bbq sauce and he said we have to pay for it, fair enough news to me I'm just old school and didn't realise this but after waiting that long come on. Don't waste your time coming here. Poor service needs improving...

The delivery driver collected my order for delivery then proceeded to go to kfc and wait there for 25mins to collect another delivery before bringing my order. I know this because I could see on the map from the app.

Wrong order andwhat food did come it was freezing cold

Time wasting mongs.... Open 24hrs apart from every single time you go during the night. Different excuse all the time. Basically just no point in saying that you're open 24hrs

Sauces ordered and not delivered. Burgers not what I ordered.

Order confirmed before midday and did not arrive until 13.40. On arrival, the lid hadn't been put on my drink correctly so had spilt all over the driver. The receipt on my bag was correct however the food in the bag was incorrect. Awaiting a full refund currently.

Completely wrong items delivered… not my order. Item that was in bag was freezing.

The food was stone cold when it arrived. Very disappointing

Made me sick must be a hygiene issue

Ordered a McPlant and ended up with just the bun, sauces and veg. Quite amusing, almost as if the person making it must have thought, "oh a McPlant! that's for vegans - better remove the patty and cheese". It was cold though, oh well. B+ for effort.

Drlivery Driver was excellent and very helpful

They again forgot to put the part of my order in bag

McDonald’s Macclesfield has got to be the worst I’ve ever been too. When you go through the drive through you always get told to pull up and wait even when the restaurant isn’t busy all there interested in is there delivery service and not the customers that make the effort to go to the restaurant

food ordered at 22:55, arrived at 00:05, absolutely stone cold couldn't eat it

Great. Delivered hot. Delivery person 100% thank you

Wrong order delivery and stone cold

food was good and service was done fast. however in the atmosphere there was a member of staff on the floor who kept on picking their nose over and over and just carried on working touching things which is bad hygiene. Because of this it made me feel funny about eating my food and i couldn’t enjoy it like i usually do.

Totally wrong order missing items

Sorry guys but service is getting worse staff are lovely but the manager needs to (1) response times to drive thu (2) sort out machines icecream.coffee always broken. (3) always well.most delays with food and have to wait in bays

Ordered through the drive through and told to wait in a bay. Girl with black hair came out and said our apple pie has just been put in so do we just not want it, we said no we want it because we've paid for it, she then threw her arms out in a huff and walked back inside 🤣 to be fair at least she came back with it and was polite and apologetic about the wait. Just baffled as to why we wouldn't want something we've paid for 🤣🤣

Waited 2 hours for this and it came cold

This branch has improved over the past few months. Still runs out of stock on a regular basis, and the milkshake machine breaks down almost routinely, still think it's just been cleaned and no one wants to start it up again, that is just the culture though.

Had to pull up on the waiting bays for 10 mins to be then given the wrong order but the correct recipt attached to the bag. Once we got our food, the chips were cold. No straws or sauce, even though we asked a the window.

Absolutely shocking. Food was stone cold, sauces that were laid for were missing. Drink was put in wrong and leaked all through the bag ruining the drink and the bag itself

Food cold. Courtier went to two different addresses before me hence the cold food. Binned the lot

food is cold, McDonald's takes for ever to make the food, delivery took 1 hour to deliver so food is cold as always

The incompetent delivery driver never even bothered to ring the bell on my flat building entrance door. But said he was at my address.

so angry food was freezing drink was spilled in the bag and leaked everywhere food was cold with items missing and took 1 hour and 40 minutes to arrive not happy

Cold and late!! Very disappointed!!! Won’t be ordering again!!

2 meals , wrong drinks , no sauces as paid for … ridiculous to get 2 meals so wrong

I didn’t get this order at all n they didn’t leave it at my door step when I was at home n couldn’t asnwere the door at the time they left with my order

we got one burger not given to us but it was paid for the only complaint we have

food missing. but the delivery person was lovely..

Food was cold and I paid for sauces and didn’t get them

Stars are to restaurant people not customer service. It mistakenly placed my online order twice I was trying to quash the second delivery charge and refund the missing sausage and egg mcmuffin, seems a fair deal with things!?!!, no refund of delivery. The Rescsolution is Fwinal!

No dips AGAIN!!! Stone cold, absolutely useless this place

I asked for no cheese they gave me cheese I asked for no sweet chilli sauce I got it I asked for onions no onions

Time kept changing. Food gpt here cold

All the food was cold and the Burgers tasted like cardboard!

Don't normally leave reviews but payed for my usual medium fries and this is what I have been given, normally they overflow into the bag. I might aswell of order a small as that's the same amount but cheaper. Woman at the drive though was shouting and quite rude and they forgot the sauce so I ended up having to walk in anyways.

no jam and my drink had leaked so wasn't full

They had no coffee in stock for breakfast! The delivery was outside just sitting there with 2 managers chatting away and there I am dying for a coffee... sad times but the alas the hash brown snack box was aces!!!!!!!!!!

Food was really cold poor quality

Food always cold and you wait ages for the wrong order, missing items and straight up disappointment. McDonald's is no longer "fast food".

Chips could have been warmer and two dips missing

Delivery driver called me as they couldn’t find my house I tried to direct them but the driver insisted we meet him on the road and then got back in his car and insisted we go to them he was rude

Do not order online- they always forget dips and it's pot luck if your whole order is delivered. Absolutely shocking service 👎

yet again no sause delivered with my nuggets. is this McDonald's saving money in their franchises by deliberately not giving paid fir causes. it would save money.

Takes at least 20mins to receive your incorrect order!

late delivery and the food is cold

1.5 hours for a delivery order. Turns up stone cold with half the order missing. Tried repeatedly calling but no one’s picking up. This place can’t get any worse

Food was cold with items Missing

Never anybody serving on the till, always waiting, one of the worst maccies for customer service

Not that good. Low staff and dead slow. I wouldn’t recommend if you want your food fast. The food is YUMMY though but if you want a faster recommendation I would say try the Burger King at Lyme green.

food was cold, missing a wrap from the order. very disappointing.

So my order of just a caramel latte went to the collect screen almost immediately, but I then waited 21 minutes, and I had to ask where my drink was as my order number hadn't been shouted out, or a single hot drink seen, I'm guessing the managers are trying to cheat the system by marking the order complete, then forgetting about it.

order arrived but no hash brown at all despite ordering meals and extras

service is slow, I waited 21 minutes for a toffee latte, and I only got it then because I asked if it was going to take much longer to make.

Food was cold and it took so long to prepare!

chips are cold and stale nuggets ate cold, drink is half filled when I ordered a large.

Chips are always cold everytime I order this and I have done for four years and they are ALWAYS COLD!!!!. If you can't Be bothered working there DON'T DO IT AND STOP WESTING CUSTOMERS MONEY!!!!, After four years getting ready to contact critics. STOP GIVING COLD FRYS

I was disappointed with my recent visit to this McDonald's. Ordering was fine standard for any mcd, and toilets were clean, which is a positive for a public toilet. The order was missing items, and we had to return and get what they had forgotten. I usually understand they are busy; it happens. But when you see staff standing talking, more interested in their conversation than their job, that's annoying. Some staff were running around trying to get through the orders, so I can forgive them for forgotten items. But not the staff stood talking. It's hard enough working in a fast food restaurant doing your job, but having to do other people's work on top of it is ridiculous.

top tier delivery driver made sure to not wake up mumsie

driver delivered wrong order. had to go down to restaurant to get it sorted

I was there about 9 in the morning and there was a 10 minute wait.

We occasionally get a drive through from this McDonalds as it’s so close to our home and we’re constantly disappointed. Every time we are asked to pull into a bay to wait for our food (usually around 15-20 mins). Chips are always cold and the orders almost always have an issue. Our last visit I ordered a Big Mac with bacon meal. When we got home the Big Mac had no burgers in it, just the bread, sauce pickle and awful bacon. The chips once again, were stone cold. Kind of done with waiting for them to improve. Would recommend the KFC down the road if you’re after quick fast food.

time kept on going up n when i checked tracking he was taking diffrent routes where i know there are more takeaways.obviously picking up more orders making mine late n cold.wasnt impressed that drink had leaked out n soaked bag

it arrived 30 minutes late, cold and without any of the sauces. Unacceptable tbh.

Without any shadow of a doubt this is by far the worst McDonald's I've been to in my entire life!! Staff (not all tbf) rude/lazy, Food always cold and inside the branch filthy, the floor is like a greasy ice rink. I'm done with it, I'd rather drive to Congleton or even Manchester than risk the inevitable disappointment at this hole! I'm annoyed I've had to give it 1 ⭐️ as 0 isn't an option.

My kids loved it,Delivery was on time.Always a treat for them.

Food is decent as normal ,staff are friendly 👌

Every time we order Via drive through, one item or the other is missed when we get the food. This has not happened once or twice. But, almost every time. And, every time , it is a mental stress to check if every item we ordered is there, as we need to ensure kids don’t get disappointed. It is not about the money. It is about the stress in going through each item to see if we have everything. And, if we miss checking, the disappointment of the kids when they realise something they ordered is not there. Even today, they missed an item. And, we didn’t check! We have now come home to a very disappointed and sad child. The quality of delivery should definitely improve. I am very very disappointed.

Mcdonald is the same where you go..

Food was good only problem was the girl put my fries in bag upside down so they all fell out in bag

ordered at 6.30 didn't arrive until 7.45 food stone cold and mcflurry very melted and unappealing.

McDonald’s forgot to include our dips, which was a bit disappointing. Happy meal, Chicken Selects and Spicy veggie wrap were still warm and really nice. Chips were cold but still tasty, banana milkshake was absolutely bangin! Food arrived on time with friendly driver, no complaints there at all. Pretty good all in all :-)

3 weeks in a row they’ve not been serving foods between 3-4 am, it’s supposed to be open 24 hours!!

its a mcdonalds. you get what you pay for. no complaints

Food was cold, dips weren’t included, no straw for my drink. Drink didn’t have any ice in it, normally this wouldn’t be a problem, except I didn’t ask for “no ice” so just another sign of the terrible work being put in. Everything about my order today was abysmal. I have put in a complaint and I’m hoping for a refund.

Didn’t deliver the toy, one of the drink was empty.

Food has arrived cold, no coke in the cup as been tipped up, definitely not the meal I ordered, very disappointing

I've lived all across the UK, Europe and the US. I've eaten regularly at McDonald's in all of these locations for forty years. Quite frankly this is the worst McDonald's I have ever encountered, it amazes me how they can, time and time again, serve awful food when they use exactly the same equipment as every other location. Absolutely shocking, avoid if possible!

Cold and stale food. Not the first time we've had a bad experience. I think something is going really wrong here...

Why it says this place is 24h and yesterday we were coming back from the airport at 2am and it was closed?

Ordered at 4.15 with expected delivery time of between 4.50 and 5.10. Finally arrived at 6.25

Didn’t even get some of my food

Slow, seem to focus on drive-through and food delivery rather than restaurant visitor

Our food arrived and the whole lot was freezing cold, except for the cold drinks!! Absolutely atrocious service - the food went in the bin. We submitted a complaint, and we’ve been offered £9 as a credit against another Just Eat order, after our food had cost £25….

Everything correct and present. My food was even hot!

food was cold when it was arrived.

Worst McDonald's I've ever been to. Things missing from order then spent 15 minutes waiting to be served while others who were stood behind me were seen to. AVOID!

Although it arrived "on time" that will happen if the delivery time changes regularly since i ordered. The food was cold.