Mcdonald's Restaurants in Cheshire East

Waited 20 minutes for the food. Don’t know why we were told that there was a wait because they were making it fresh…it’s meant to be fast food..the fries were cold and disgusting. We had to ask for the medium meal fries too after they forgot to put them in the bag. There was no one in the payment booth so I then had to walk back to pay & I was in a taxi which ended up costing up a lot more than it should have done. People warned me not to go here after midnight and I should have listened. What a waste of time and money.

I really don't mean to be disrespectful but I'm getting so many items wrong over the past 6 months or so. Yesterday I had an order and I got chicken in my quarter pounder, no beef! I was baffled. I'm always getting onions in burgers when I request there not to be - I can't eat onion so I have to give away or throw away my food. Today I had a hash brown missing - can the staff not do their job? It's just getting frustrating, I don't think it's worth ordering anymore.

Slow, seem to focus on drive-through and food delivery rather than restaurant visitor

It's a McDonalds but it amazes me how often they get my oder wrong or something is missing when it's all automated

The worst service ever in McDonald's. We have been waiting for our ordering for 25 minutes without any explanation. There is no "zero risk" or bonus policy, just standard "sorry about that."

Food is always good ..... Just like every McDonald's where ever you go. The same.

Service was a bit slow. Food was nice and hot...

Took child on way home from swimming. Burnt burger and half melted mcflurry. Honestly the worst I've ever used. Always something burnt or wrong.

The food has either been cold or burnt. The service is a little slow but the staff are friendly. The place needs an update and a deep clean.Its a noisy atmosphere. A quite area would be a good idea.

No gloves worn when handling food. Question is "did he/she wash hands after going for a pooh?" I doubt it.

Me and my 2 mates got food poisoning. Thanks 👍

Was in McDs Macclesfield today. Only Congleton is worse. We waited nearly 30 minutes for our food and when it turned up it was cold ( to be fair chips were hot). Took it back, no apology just got told it was fresh!! ( Sure it was at some point!). Dreadful place, McDs is no longer cheap so customers will not put up with cold food and poor service.

Cold chips - no straw to drink a milkshake with which was a pain. Quick delivery though

cooked perfectly and tasted amazing👍

Absolutely brilliant!,My son and I demolished it in no Time.

Chips were cold and soggy, burger had too much sauce which ruined the flavour and my top!

it's cold and there no pineapple sticks . farce of a company

where’s the other half of my order?😂

Items missing from order. No straw and no dips sent either even though on the order.

Cold chips warm chicken on all 4 meals

Delivery- missing all sauces every single time without fail (even when you pay for them rather than ones that come with menu items).... seems as though they are intentionally not putting them in the bags. Around 50% of the time atleast one item is also missing from the order, generally a burger or nuggets, occasionally you recieve only the drinks and no food??? Drive thru- regularly takes 25 min+, around 20% of the time theres an item missing when you get the food. Ordering inside- almost always a long wait time to reicieve the order but you almost always get everything you ordered. All round it's a pretty poor performance.

Tonight I waited 25 mins and because of past experiences I check my food before I leave as its always nearly wrong and tonight yet again they hadn’t, put the Big Mac in I’m sure it’s not hard to read the receipt on the bag what should be in there I should not have to check it , the manager was just not bothered customer service is zero no wonder the team can,t get it right,

No barbecue dip and no straws also gave us a brownie instead of triple chocolate cookie

Chips cold and salsa dip and straws for the drinks not in either of the bags

Absolutely terrible customer service missed part of the order out and would not give the missing item out when paid for

order was placed at 09:20 and didn't arrive until half 10. Food and hot drink cold

I couldn't give my order for my kids a five star review as they wanted tomato ketchup packs with their Happy meals which weren't in there,I ordered extra ketchup packs but we didn't get them too.Luckily I had ketchup in,Everything else was perfectly cooked and they ate the lot.

food was barely warm when it was delivered and delivery time kept being pushed back.

Worst McDonalds I’ve eaten. Ordered on Just Eat. It arrived stone cold and inedible. It took an hour to arrive to an address 10 minutes away.

Told to park in a bay and then forgotten about. Staff haven’t got a clue and seem incapable of apologising for a long list of errors

Nearly an hour to get an order from a MacDonalds that takes 10 minutes to drive to. Food it stone cold. Rubbish, rubbish, rubbish. Won’t be ordering MacDonalds on Just Eat again

Cold as normal. Order ready at 19:19, delivered at 19:50.

very very nice scrumptious meow kitty

Service was terrible. Id ordered food, but I tried to speak with someone at the counter about a coffee, but was completely ignored.

Credit where credit is due. Fast delivery. Food could have been hotter but glad to get it atall and in good time.

the person delivering it was very polite and very nice and was fast

Truly awful, how this franchise is allowed to continue is beyond belief

Ok, service is not always the best, more often than not you are asked to park and wait as they never have anything ready or they are prioritising the uber eats orders over the actual customers that make an effort and actually go to site to order, you know, the ones that have made McDonalds because they are the ones that get off their arse and go and get it themselves and are the ones that should be prioritised!

must of been on the side waiting for a driver because the food was stone cold probs better going your self

Chocolate milkshake is something I will always get from here when possible as it's a tasty dessert type drink...though recently coming in I ordered the usual and my drink tasted very strange. They have now started mixing banana in with the chocolate I presume to save enough for future orders although I'm not happy as I'm not a fan of banana and the taste is very apparent...other than that service and atmosphere completely fine as well as the food though just thought this was a poor slip up

Never normally leave a review, but that was an awful experience, when we entered the McDonald's it had maybe 10 customers sat eating, and it took 25 minutes to get our order, wasn't even busy. We even had to ask were our order was and it was like they forgot. Very poor management. There's was also a few others complaining who ordered after us.

excellent service, the only thing that let it down was, it wasn't very hot 😔

Well cooked and delivered with care

Chips were cold, received the wrong drinks bag, I don’t like normal coke and that’s what I received rather than the Diet Coke, sprite and mini McFlurry that I ordered.

All the order was correct, nothing was missing and food wasn’t freezing cold, was quite hot.

Really bad service. Ordered two happy meals and neither came with the carrot sticks or fruit they were supposed to. There was also no option to have normal cheese on a McPlant.

Great uber driver nice guy deserves a raise had a really nice outfit and I would kiss him

nice delivery guy got all my order nice food

Missed items of my order.Part of my order was for fries I was given half a box which were cold.Awful experience will not be going there again.

the fries were cold and we didn’t get delivered any of the dips we ordered but it was okay

Order placed at 07.08am arrived at 08.55am. Driver put my food down on a snowy iced ground whilst waiting for me to answer and give the code! I had to ask him to pick my food up from the ground! Needless to say my food was stone cold on arrival!

Thanks for coming out in the bad weather

The food was freezing and all soggy

it was cold hard and overall not nice i am extremely dissatisfied as it took so long. Had to microwave when got here the mcflurry was like a milkshake if i wanted a milkshake id order one. Overall extremely unhappy and disappointed in just eat and their delivery service might have to switch to uber eats with this disgraceful experience. We want a refund.

Took an hour to come and was cold

coke was flat, burger was greasy,fries where cold, can be nice from there at times and have hot food but today was definitely not great

For some reason they seem incapable of including dips in the order. This is happening almost every time! It's a joke.

Not recived no order be given to me

sauces that were ordered didn't come with my order.

i ordered chocolate milkshake and you swapped it for a coke. outrageous

took an hour and 40 mins to arrive and all the food was stone cold! an absolute waste of money and time!!

The delivery agent was extremely pleasant and very polite. Top guy

Very slow service. Very rude. Unapologetically awful.

Terrible service yet again, missing items. Food cold can’t understand how this place gets its so wrong all the time it’s a joke, everyone should take a stand and stop ordering from here, I know I will now- you read the order of a screen and put it in a bag, how hard can that be doesn’t even take a remote bit of intelligence does it yet failure every time

Food was late. Cold.... No dip... No straws or napkins! inedible! Full refund would be nice as its all gone in the bin!

food was cold on arrival and needed reheating which made the food quality even worse

Worst McDonald's. Pretty much every time we visit here the orde ros wrong or missing some items. Maybe if they spend less time dealing with all the Just Eat drivers they would concentrate on getting the orders correct. Useless staff.

They forgot to put the sauces I ordered in

no dips , no straw and food was lukewarm

cold chips, no drinks or sauces

Food was cold. Cold fries, cold burger. Only good thing cold was the drink

Wrong order delivered and no way to get in touch with the drivee

Food is absolutely freezing wont be using this or McDonald anymore

Food took an hour and 20 mins and the food was stone cold..

Chips were too overly salted to point where me and kids couldn’t eat them

My food was also very cold. Not happy

Triple cheese burger £3.09 yes and it hot and delicious

Awful experience! Not fast food anymore, very slow service. I had to wait ages. I noticed whilst waiting, the Assistant manager was being extremely rude to his staff. I found it very unpleasant, especially on Christmas Eve. Not good at all especially when this can be seen/heard front of house. He made me feel very uncomfortable. Up your game McDonalds Macclesfield, cold food & small portions as well.

Food was stone cold because the delivery driver had been to pick up additional orders at KFC and then dropped other orders off before delivering ours.

not drivers fault. but items missing one chips and a double 1/4 with cheese! staff need to take better care with order!

Food was so cold it could of come straight out of a fridge

They forgot our drinks when we went to collect it. Then we got home to find our order was wrong and what we got was crushed in the bottom of the bag. Won't be going back.

Drink spilt all over my order and ruined my food everything is drenched in cola

missing milkshake, missing dips and very late

Delivery, great! Food, Stone cold!

Over an hour late and then was missing half the items when we got them

waited two hours for the food delivery and when it came it was cold ,very poor service and standards

It was cold - total waste of time and money.

Just been in a lot later than I should at 10:45 on the limit. Thought maybe staff keen to get off and food may not be as good. Actually was the best I have had here, absolute perfection. The manager working was Carl apparently so he should get a pat on the back. Perfect.

Twice I ordered and paid todat, waited for the delivery but didn't receive it. courier didn't ring me, next I saw its delivered, where? I went out and there's no food delivered. I'm very unhappy, my kids are crying and hungry. courier probably delivered my food at a different address. I need my refund ASAP please

I've not received my food. my kids are sooo hungry

Food arrived cold. Unable to reheat as it was chicken.

Vile freezing cold burger, cold stale hard fries, no sauces sent not even the one you’re meant to get with the cheese bites let alone the ones I paid for.

Literally NEVER on the McDonald’s app, very frustrating as its the easiest way for both sides to order and avoid queued for ordering

Forgot most of my food and it was freezing

After a late squash match we thought the quick option would be to grab a Macdonalds on the way home. We sat in the drive through for 45 minutes!!! It took over 20 mins from ordering to get to the 1st payment window, then we still sat between the 2 windows for another 10 + mins, once we got to the final window we were asked what we had ordered....he then went and got the items from scratch.....another 10 to 15 mins.....shocking isn't it supposed to be fast food?

Completely wrong order and no response

Food was cold drinks have been spilt and issuing food

My food never even came and the have charged me

The food was stone cold and hard I had to put it all the the bin £30 wasted I am so fed up with getting cold food from this place.