Mcdonald's Restaurants in Cheshire East

Stars are to restaurant people not customer service. It mistakenly placed my online order twice I was trying to quash the second delivery charge and refund the missing sausage and egg mcmuffin, seems a fair deal with things!?!!, no refund of delivery. The Rescsolution is Fwinal!

I asked for no cheese they gave me cheese I asked for no sweet chilli sauce I got it I asked for onions no onions

Don't normally leave reviews but payed for my usual medium fries and this is what I have been given, normally they overflow into the bag. I might aswell of order a small as that's the same amount but cheaper. Woman at the drive though was shouting and quite rude and they forgot the sauce so I ended up having to walk in anyways.

They had no coffee in stock for breakfast! The delivery was outside just sitting there with 2 managers chatting away and there I am dying for a coffee... sad times but the alas the hash brown snack box was aces!!!!!!!!!!

Food always cold and you wait ages for the wrong order, missing items and straight up disappointment. McDonald's is no longer "fast food".

Do not order online- they always forget dips and it's pot luck if your whole order is delivered. Absolutely shocking service 👎

1.5 hours for a delivery order. Turns up stone cold with half the order missing. Tried repeatedly calling but no one’s picking up. This place can’t get any worse

Takes at least 20mins to receive your incorrect order!

Never anybody serving on the till, always waiting, one of the worst maccies for customer service

So my order of just a caramel latte went to the collect screen almost immediately, but I then waited 21 minutes, and I had to ask where my drink was as my order number hadn't been shouted out, or a single hot drink seen, I'm guessing the managers are trying to cheat the system by marking the order complete, then forgetting about it.

Not that good. Low staff and dead slow. I wouldn’t recommend if you want your food fast. The food is YUMMY though but if you want a faster recommendation I would say try the Burger King at Lyme green.

service is slow, I waited 21 minutes for a toffee latte, and I only got it then because I asked if it was going to take much longer to make.

Chips are always cold everytime I order this and I have done for four years and they are ALWAYS COLD!!!!. If you can't Be bothered working there DON'T DO IT AND STOP WESTING CUSTOMERS MONEY!!!!, After four years getting ready to contact critics. STOP GIVING COLD FRYS

I was disappointed with my recent visit to this McDonald's. Ordering was fine standard for any mcd, and toilets were clean, which is a positive for a public toilet. The order was missing items, and we had to return and get what they had forgotten. I usually understand they are busy; it happens. But when you see staff standing talking, more interested in their conversation than their job, that's annoying. Some staff were running around trying to get through the orders, so I can forgive them for forgotten items. But not the staff stood talking. It's hard enough working in a fast food restaurant doing your job, but having to do other people's work on top of it is ridiculous.

I was there about 9 in the morning and there was a 10 minute wait.

We occasionally get a drive through from this McDonalds as it’s so close to our home and we’re constantly disappointed. Every time we are asked to pull into a bay to wait for our food (usually around 15-20 mins). Chips are always cold and the orders almost always have an issue. Our last visit I ordered a Big Mac with bacon meal. When we got home the Big Mac had no burgers in it, just the bread, sauce pickle and awful bacon. The chips once again, were stone cold. Kind of done with waiting for them to improve. Would recommend the KFC down the road if you’re after quick fast food.

Without any shadow of a doubt this is by far the worst McDonald's I've been to in my entire life!! Staff (not all tbf) rude/lazy, Food always cold and inside the branch filthy, the floor is like a greasy ice rink. I'm done with it, I'd rather drive to Congleton or even Manchester than risk the inevitable disappointment at this hole! I'm annoyed I've had to give it 1 ⭐️ as 0 isn't an option.

Food is decent as normal ,staff are friendly 👌

Mcdonald is the same where you go..

Every time we order Via drive through, one item or the other is missed when we get the food. This has not happened once or twice. But, almost every time. And, every time , it is a mental stress to check if every item we ordered is there, as we need to ensure kids don’t get disappointed. It is not about the money. It is about the stress in going through each item to see if we have everything. And, if we miss checking, the disappointment of the kids when they realise something they ordered is not there. Even today, they missed an item. And, we didn’t check! We have now come home to a very disappointed and sad child. The quality of delivery should definitely improve. I am very very disappointed.

Food was good only problem was the girl put my fries in bag upside down so they all fell out in bag

3 weeks in a row they’ve not been serving foods between 3-4 am, it’s supposed to be open 24 hours!!

its a mcdonalds. you get what you pay for. no complaints

I've lived all across the UK, Europe and the US. I've eaten regularly at McDonald's in all of these locations for forty years. Quite frankly this is the worst McDonald's I have ever encountered, it amazes me how they can, time and time again, serve awful food when they use exactly the same equipment as every other location. Absolutely shocking, avoid if possible!

Why it says this place is 24h and yesterday we were coming back from the airport at 2am and it was closed?

Cold and stale food. Not the first time we've had a bad experience. I think something is going really wrong here...

Everything correct and present. My food was even hot!

Slow, seem to focus on drive-through and food delivery rather than restaurant visitor

food was cold when it was arrived.

Worst McDonald's I've ever been to. Things missing from order then spent 15 minutes waiting to be served while others who were stood behind me were seen to. AVOID!

delivery kept getting later and layer and arrived stone cold

Although it arrived "on time" that will happen if the delivery time changes regularly since i ordered. The food was cold.

Waited 40 minutes in the car for my order. It eventually arrived after 2 complaints. The week before they got our order wrong. Avoid

Driver gave me the wrong order

Honestly the worst McDonald’s I’ve ever been to I don’t know why I bother sauces always missing half a drink instead of a full one and just stone cold. Avoid if you have another option wish I could give zero stars

Food was slow to arrive and surprisingly cold.

i picked on the app the address i was at before starting this order yet never received it.

Dips, I ordered dips, you know dips, small square foil covered dips! Every freaking I order I make has no dips given even though the app makes sure you can request them. If you like dips you will rarely get them here. Enjoy your dry nuggets and fries. It's a joke of a restaurant. Avoid.

Bag was opened on delivery and it was missing a chicken mayo from the order not happy

Rubbish service. Normally good. The food ticket showed it was ready at 20:06. It was delivered cold at 21:03.

Easily the worst McDonald’s in the North West!! Inside it’s chaos and not where you want to be with young kids given the abundance of aggressive rude and pushy dirty looking just eat /uber eat drivers. I even witnessed one of them taking freshly cooked food for delivery into the urinal . In addition to the above the milkshakes aren’t on 90% of the time and they’ve had no happy meal toys for about a year now .

Cold burger. And no milkshakes on a sat night

It was meant to be delivered at 8 and was pushed back until 9. Our driver told us the McDonald’s lost our order. Not impressed.

cold food. and no straw with the milkshake.

Food was barely warm, had to heat up in microwave which affected the taste and texture and made the fries very soggy

I pay for sauce and don't get it I am ment to get sauce with the dippers but I dont get that either I even added a note saying please don't forget the sauces and they was forgotten again come on guys it's not that hard to grab a few pots and pop them in the bag with the food I know I worked in fast food my self many years ago so no excuses

Food was cold and went in the bin

Everything was cold. The fries were soft and chewy rather than crisp. Chicken Big Mac was dry, hardly any sauce. Very poor meal.

food was delivered later than initially estimated. Part of the order was missing and another wrong. not a great experience.

It's McDonald's- But breakfast is always good

Food was freezing hardly any chips in what’s meant to be a large portion sauces missing and you now pay for them no donut in the order and missing the double cheeseburger absolutely waste of time

Good was freezing cold. Driver didn’t bring my drinks because he was very clearly scared of being in the rain…. Absolute joke to be honest. A £5 refund apparently is acceptable for that service!

Never had a meal where something hasn't been missed, consistently waiting long periods of time and your food is usually cold by the time you get it, it is filthy inside the restaurant and everyone just stands about chatting instead of doing their job. Honestly don't know how it's still open.

food was cold, items paid for were missing nit hard to read a list that tells you what needs to be there

Always had to pull into car park to wait fosofood !!! Fast food it certainly is not & it seems to be the delivery drivers that are clogging up the system

Burger & chips where cold & tasteless the burger was cooked and left on the tray for 9mins and 45 seconds when a member of staff decided he better do something with it like add other items he moved the tray to pick up the chips pirouetted back to original place pirouetted to pickup the mcflurry pirouetted to original place only to pirouette back to the mcflurry couldn't decide which one was mine had to ask for assistance then picked up the cold fries

Quite a busy restaurant, had to wait twelve minutes to receive my food. Food was hot, slight downfall was the egg shells in my muffin. 😩

no ice in my drink, chips were cold, and the drink leaked at the bottom of the bat

Milkshakes never available. How often can a milkshake machine possibly break down.

Stone cold & no dips again even though ordered more and paid for them......this place is a joke!

Slow service, no fizzy drinks, food iffy, it used to be better.

Order was missing items, it was over half an hour late and cold

Diver was sat at another restaurant for 10 minutes changing the time of delivery and food has turned up freezing cold

Disgusting,cold limp food,dog had it,wrong flavoured milkshakes which I disliked so didn’t drink

only drinks were delivered no food. ruined my sons birthday treat

Rubbish. Took almost an hour and a half to arrive. Once delivered, all the food was freezing and even the milkshake had melted. The food had clearly been sat in the restaraunt for ages.

Freezing cold burger and fries, missing product...

waited over two hours. couldn't get hold of anyone to cancel. also says food was delivered but hasn't been

My food never arrived. Poor service and won’t be using Just Eat again

No stars Cold food Ice cream melted with the sauce inside the McFlurry Hot apple slices and grapes also ordered cucumber Not good

sat in his car on his phone in front of house making me wait for my food and had an attitude when giving my food.

Everything I ordered came but was disappointed with it all being cold. I had missing item the last time I ordered now this. Don't know if I'll order again I don't live far away so surely it should be still hot.

Food not delivered! Nothing. Yet it says delivered. Please refund my money.

I don’t blame the driver, he had been made to wait a very long time as our food sat getting colder and colder. Hot items were stone cold, ice cream had completely melted and milkshake had turned into a weird foam

Delivery time kept getting pushed back for an hour, order was missing an item and was cold. will never order again

After a 20-25 minute wait, our food was brought out cold. I complained & they walked away with the bag of food. Didn't say a word. No apology. I assume they were off to start making it again. I asked a member of the counter staff to just issue me a refund. As I didn't have the time to wait another 25 mins. The counter staff were walking around like zombies. I've seen more go in a sick note. Unless is a mild description of the place. Won't be going again. I could have driven to Hazel Grove & got served quicker

Food was piping hot but for the 3rd time in a row no dips !!!!! read the order in full its not difficult

Food was cold!!!! Ordered milk shakes and got cartons, not ordering again

Ordered food at 10:10 pm, said delivery would be 15-30 minutes, food arrived at 12AM stone cold and drinks all warm including the milkshake.

Fast and accurate drive thru service

Ordered on a boring quiet sunday. no checks on, not busy at all. seems like everytime i order, there's always something missing. may it be the straws for our drink, the extra fries that we PAID AND ORDERED or a small nibble. its not hard to read and do a check. what's the managers doing? no quality control whatsoever. They are Consistently, INCONSISTENT

Wrong food items, missing food items. Nearly 90mins after order placed, when it stated 15-30mins. Food was cold on arrival. This is the 2nd order in succession where the service has been very much below standard.

Everything is stone cold this is not on

Because you forgot ALL of the dips half the meal was ruined

No dips no straws youre a joke... a constant let down

the chips were freezing cold and like carboard the burgers were squashed would never do it again the food wasn't hot like ot was freshly cooked not nice at all

the driver called me but I didn't have time to answer as my phone was on do not disturb, I called him back within a minute and he had already driven off with our food, had to call 3 times to get my meals

missing order want my money back

Cooked to perfection,Quick delivery and well packaged👍

Usual good McDonalds standard. Pretty busy and hence a bit slow.

They make mistakes all the time. My order has never been delivered completely, once they brought me someone else's order, often half of the ordered products are missing

Cold burgers and fries splayed all over the box. Rowdy young girls talking loudly and swearing to their mates who work there. Not pleasant 😕

Ordered pancakes AND syrup so it’s quite disappointing when they turned up without the syrup.

Took an hour to arrive. Food was cold, fries not edible. Extremely disappointing

Ordered a delivery order. Items missing. Got to be really thick to miss 1 item off a 2 item order. Nothing they can do of course, they blame Uber instead of their incompetent staff. Cost me £11 to place the order again. At this rate whoever did my order is stuck there for life.

food was stone cold upon a arrival

i made my order around 1:50 and it said it would be here my 2:30 then the expected time just kept increasing it arrived around 3 and the food was cold at that point

cold chips cold burger. I order nuggets but I go a cheese burger instead

We had to wait nearly an hour for the order to be delivered. Items were missing from the order and the chips were cold. All-round I'm not impressed

We had a great meal deal at the Macclesfield branch. Great service and cooked really well. Impressed.