Burger King in Cheshire East

My family stopped here last night on the way home , I got a whopper meal , the lettuce was brown ! The milkshake had no chocolate in it , and my grandson had half of his meal missing , I would never stop here again.

I order my food from the machine and i ordered a whopper with extra pickle and it says my card declined but it works the second time and the food came out but when we got to the car and started eating there was no pickle AT ALL. And I look at my bank account and saw that it charged me DOUBLE the original price.

Bought a burger today and loved it. So much better then the other fast foods in the area. Defo recommend

The burger king gave me really bad food poisoning, AVOID AT ALL COSTS

Today, August 11, 2024, at 9:30 PM, we enjoyed one of the best burgers we've had. We ordered three Double Whoppers and asked the staff to ensure they were fresh. The person who assisted us, Rafa, made sure each burger was fresh and delicious from the first bite to the last. Rafa, thank you for the excellent service

30 free tables at 8pm, it's good but it's all disgusting 30 free tables at 8 p.m., it's good but totally disgusting

Very friendly staff and quick service

It's more expensive to buy a burger+ chips than burger chips and a drink. So if you don't want a drink you're supposed to get it anyway and throw it away? How's that reasonable with today's resource challenges? It proves rotten reasoning at the top decision making level.

Crap! Can’t order on the app, the kiosk won’t accept offer codes or QR codes, etc. Tells you to redeem at the counter, but as there was a queue of 3 people with nobody serving them I left and went somewhere else. No wonder Burger King doesn’t have many branches if this is the level of service - it’s actually (and I can’t believe I’m saying this) WORSE than McDonald’s!!!

I stop by regularly as I work nearby and they are really efficient and quick, and my vegan royale is perfect every time

Friendly service, but venue seems a bit tired.

Good service Looks clean Chicken royale was tasty Spicy Mayo is amazing 😀 Good pit stop 👍

Disappointing cant use app to get deals like you can at mc Donald's pointless having app shame as i do like burger king but have to go to a fast food restaurant that honors their offers

Staff uninterested, when I questioned something, all I got was a, “ better luck next time”. Food was luke warm at best. Total waste of money.

All staff are lovely and go above and beyond

Plenty of self service stations and they all work, do quick to order but very slow service... Still the whopper is always good (over a tenner for large meal...)

Visited on a week day around 4pm. Area was nice and clean and plenty of kiosks available to order. My food was ready quickly and all items were fresh.

The food was ok. I ordered a breakfast meal, and it took ages to prepare because the staff was playing/checking his phone for 20 minutes.

Long wait for food, staff not in a rush to do anything and forgot the sauces. My main gripe is paying £27 for two burgers, chips and drinks equivalent meal at my local is £15.

Visit north bound Burger King haven’t a clue where the word king comes from?. Cold food two staff on food prep one cleaning? No time to say hello and omg the food was cold disgusting would put it lightly. Last visit from me waste of money. Come on burger get your act together. You see I’ve missed out the king because your not worth that name meal order 3023 £24.56 I want my money back TOTALLY. DISGUSTING

Appaling service, ordered food, 2 people in the queue, we waited over 25 mins for food, order was missing a portion of fries and a drink, will not be returning

Luke warm food I was on crutches and no offer to help take food to the table

Staff too busy chatting to serve customers. The guy that was on the till seen I was waiting but decided going out for a break without saying anything was more important. Waited for a while as I could not order what I wanted on the self service. Wouldn't go back there again.

Absolutely ridiculous, stood at the counter for 10mins as wanted to order a burger with extra pickle which you can't do on the self service screens. Spent the whole time listening to staff casually chatting behind the scenes but nobody on the till to serve you and no way of getting anyones attention. Gave up in the end and walked away. Extremely poor. Don't waste your time.

Filthy dirty tables, floor noot clean bins not emptied no staff anywhere to be seen. A handful of customers no reason for all this mess

Horrible fake food. Don't eat this junk! Place is dirty, food cold and stale. Avoid this place.....

Littered with rubbish on every table. The floor is also covered with rubbish I don’t think they have ever been swept or cleaned

Was queuing up 10 mins before closing time, they said nothing till 23:00 when they closed but served the people in front of us after they complained. Once we got in front and explained that we were also waiting with the same people we were told they had no food left.

Got in the queue 10 minutes before closing time, waited the whole 10 minutes just to be told when 2nd in lane that no more orders but proceeded to serve the people in front once they complained. When we tried to explain that we were in the queue as long as the people that still got served after closing time we were told “no food left”.

Place was honkin o poo. Nice staff

No price shown on screen until checkout. 1 cheeseburger and small fries £17 +. Sod that cancelled order.

Extremely slow service, food was dry and not as tasty as other places, tables were all dirty. 1 star cause I can't leave 0.

Paid over £20 for vegan royal meal and ordinary royal. Small burger The royal was probably cooked last night and why can I say about the burger.. Took one bite and left it. Couldn't take it back as it was a take away. On the way to Blackpool. Definitely not be visiting this bk again.

Visiting a burger king on the service station is such a depressing experience. Drab 1960s design, miserable faces and over priced for no good reason food. Incidentally the quality usually takes a hit here too. I've gone with 4 stars because bk is trying hard with plant based options.

We've tried 2 of the 6 vegan options today. Excellent!

Went to use a voucher Fri before coronation weekend, but the manager smuggly said it wasn't valid. However, undeterred, I took it back out of his hand and used it upstairs at KFC, which I had totally forgotten about. The KFC was amazing, big box meal. Better staff too. Go up the stairs for better value guys.

I stopped here for lunch having recently installed the BK app on my phone. However, I wasn't able to use any of the offers on the app as this branch of BK doesn't accept mobile phone ordering and my discount code was rejected, which made me wonder whether the app was worth bothering with at all. I ordered a bacon double cheeseburger, which was tiny and slapped together so quickly the cheese didn't have time to melt. As a meal costing £9.49, this was extremely underwhelming and poor value for money. Next time I'll buy a sandwich meal deal from WH Smith for half the price. I am so disappointed with BK at this branch. Never again.

Came here as google said it was open till 11pm (business updated times 2 weeks ago - so trusted it'd be open on a Sunday as it said it would be) only to find the store is shut. Do not trust this place to be open because they clearly don't update on Google properly... We were here at 8pm btw

Came 15 miles to get a burger king for it to be shut when it was advertised as open

Ordered a double whopper was cold and bun was hard wouldn’t recommend to anyone staff very rude

This fries and a drink large supposedly £6.60 not good must do better

Don't accept cash so another business that trying to do a cashless society

Just another service stop burger King. Burger was was OK no sauce on it tho.

stopped off here after travelling from Manchester Airport. Nice food but unfortunately left my Levi jacket behind! Contacted Burger King who were extremely helpful and offered to send it to me as I'm 120 miles away!! Thank you for help with my favourite jacket!

Over priced. Average food. Served by disinterested staff with no obvious supervision. No hairnets or gloves on whilst handling food. Eat in orders put in bags not on trays. Dirty tables and floors. You are just a number.

Food fine, staff unnecessarily rude and bolshy.

Staff seemed more interested in talking with each other than customers. No receipt issued from machine. Toilets need attention. Left most of the food.

Clean environment and friendly staff. Plenty of choice.

Service slow and got our order wrong

Food was a bit dry and two of the four touch screens let you get half way through ordering before freezing.

Very less options for vegetarian.

Made me drive round to give my order at the talking post! The place was empty

Late at night got drinks . No queue all good

Disgusting. Grill flame burger served cold ?? Never mind waiting 20 min. Avoid if u can

Haven't eaten at Burger King for years. Tried the plant based whopper with chips Really nice. Servicevwas okay and the surroundings are typical service station

Very dry chicken royale, little mayo or lettuce. Very salty fries. I watched the server literally turn the salt cellar upside down on the fries in the pan. Disappointing.

Usual great service, consistent BK food and drinks.

Cheap food. Good fast service. 👌

Place looked un staffed and scruffy. Gone are the day when you talked to someone so you poke a screen, only to have staff come out from their cave to see you...... Employ more staff and have them at the front of house so they can talk... And take orders

I hadn't visited a Burger King for a long time but I was impressed with the taste and quality of the food. I visited at Keele Services and the service was quick. It wasn't cheap but I will be back for more.

The food took about 3 minutes to arrive between ordering and receiving. I hope you found my review helpful

Had a good lunch here. Staff friendly & attentive. Good surroundings.

Ordering was smooth and came out guick. Had the limited edition katsu Chicken royale. Got to say was a bit disappointed. I had a chicken burger yesterday and was one of the best ones I've ever had. So it was a big contrast to what I had to today. The pickled slaw was BARELY pickled but was fresh. The chicken looked like it was blended and not whole chicken breast and wasn't crispy. Katsu sauce was absurdly sweet (its meant to be a bit spicy and curry like but wasn't). And why did it have mayo in there!!!! Either change it to your tastes or just order something else.

Nice food quick and always a little more than the other chains, but always the best

I Will Never Eat Anything From This Establishment Again No Matter Which One It Is It’s A Joke Don’t Know How This Business Is Still Running 🤮

Second time I've been there before 9pm and they have said they are closed when it says they are open until 11pm

Not sure what to say, we had to ask for missing items, food was cold even in the missed items we had to wait for and the service was slow.

Good food..burger was okayish apart from that all good

Food was cold other than the chips, incidentally, the chips were not ordered, they were given instead of the refund that was due for the milkshake they could not provide due to the machine breaking. I told the Mrs we should of stopped at the services before with a McDonalds, you never get let down this much by Ronald

No food left. Had to find another outlet.

Burger King is just dead now. All it needs is a few changes

Opening times are wrong closed at 9pm not 11pm staff unbelievably rude

Manager with the dark hair and tattoos was very unfriendly and rude. Lucky for him the guy working alongside gave us our sauces after he said he had none. 15 minute wait not impressed...

One of the cleanest BK I have been!! Kieran and Gianluca treated super nice and explained me everything as it was long ago time since I went to BK! Nice guys with an amazing customer service!

Quick service with the usual price hike as it's part of a motorway services

I was impressed with how quick food and drink orders were processed and the staff were all friendly. Shame they didn't get round to emptying their litter bins or cleaning their tables though.

I just been in an baught the royal breakfast, while eating this I got halfway through the Royal to find someones nose dirt at the bottom of my bun. I will not be going there again wash your hands and wear gloves blow ya nose else we're. nasty

Best flat white coffee I've ever had

The Staff were friendly and hard working

Great food even nicer Staff :) I would recommend talking clearly the guy forgot my bbq sauce twice. Or maybe I mumble. :)

Ignorant staff and unpleasant burger. I understand we are in the middle of a pandemic, but this is no excuse for poor service.

Arrived at knutsford services for a quick leg break and a bite to eat I must say burger king have a great location see it as enter toilet and as you exit toilet, great for passing trade I havnt had a burger king for at least 10 years, so thought id jump back in and have a try I went for the triple whopper burger large meal Pop was fine, chips have a different taste than what I'm used to, not saying good or bad just not used to The triple whopper WOW it was a whopper says what it is on the tin, a triple burger The 1 staff was very friendly but didn't expect to get to car and have such a greasy burger, i guess it is beef so expected but i feel burger king is a sit down meal not a eat out or takeaway to car meal Eat 3/4 of burger and chucked rest was to greasy and didn't want get over me car or on me clothes. But overall a generous 4 star due to friendly 1 staff and all looked very clean If you ate used to BG then id advise to ise again but if not after a greasy burger dont go for a whopper ---------- if you are looking to invest in property get in touch Www.pegasuspg com

NAJLEPIEJ!! Przybijam piatke super sprzedawcy... perfekcyjna obsluga w obcym kraju dla obcokrajowca... 01.10.20 19:45-20:00 five brother

Персоналът е изключително не учтив към чужденците

Always a good stop for a good burger

Catarina is the best such a lovely person

A quick review here of a relatively good fast food restaurant. After a frustrating drive northwards from Birmingham (heavy traffic), my colleague and I needed a break. We were relieved to find the Knutsford services! The restaurant itself was fairly quiet and my order (on the touch screen) was painless. There was plenty of seating, shared between a few businesses, hidden around the corner. The area was acceptably clean. I ordered a 'Double Bacon Cheese XL Burger' as part of a medium sized meal, with a chaser of 'Six Chicken Nuggets'. No complaints at my end - absolutely no different to any other meal I've had at Burger King. Overall, a satisfying experience.

Good burgers of course. Clean and bright but staff could honestly do with a course in customer interaction .. not everyone speaks Burger King shorthand!

Absolutely disgusting the way the manager named 'To' spoke down to me after complaining about mayo on my burger after specifically confirming twice "no mayo". Complaints line didn't take my complaint seriously after chasing up after three weeks of zero contact from complaints. Hit a brick wall with the complaints procedure.. It's OK because that member of staff is now going through the wall instead!

We stopped for a Burger King crispy chicken burger god it was so hard it would of broken windows with cost 18.99 what total ripoff while I’m drinking my drink they have bulider in the place while your eating. And then heard a bloke not happy he’s listening to the noise from them working so I’ve got headache 🤕 from the banging and up set from the bugger. So if you thinking booking a hotel make sure it’s at night time I did feel sorry for the bloke he was on nights shift will I stop again no I’ll keep going ..............💩💩💩💩💩💩

Been 6th feb 20:45 till service friendly, burger decent warmed even cheese melted. Well done

Filthy, I mean FILTHY! Slow service, cold food, incomplete order. This place is awful.

Deliberately serve undercooked fries. You can't really do this accidentally because there is a timer. Someone needs to choose to take the fries out before it goes off. There were quite a few people waiting for fries, but I bet we would all have rather waited until they were actually cooked. Likely think it won't matter as anyone who orders food to go will likely get too far to come back to complain

Nice burger and service good, but you really need to work on keeping tables clean.

Love a burger king service station and the big Kings burgers are larger than anywhere else.

Not bad, got food quite quickly. But the fries were soooo salty - I literally had to scrape each chip of salt before I could eat them.

Heading south, I stopped for a breakfast today. In all my life I don't think I've ever seen such a clean fast-food restaurant! The lady working there... May have been the manager, was floating about, being extremely bubbly and chatty to everyone, all the while wiping and organsing everything. Very impressed!

I have given 3 stars because although the Halloumi burger was nice, there is nothing for vegans and if I hadn't specified no mayo, it would have been non veg by default. It would be good to have a better range of choices for vegetarians and vegans.

Tables not clean / cleared no beef for beef burgers! Ordered chicken royal compressed processed chicken horrid

The food is just as good as any other Burger King but the seating is right by the toilets and absolutely stinks (or did on the day we visited) so we sat in the car!