Burger King in Cheshire East

My ice cream was scran btw but got kicked out for asking for a spoon

Burger King. Can't fault them. As always with any BK it's always good food.

Do not think your meal will arrive on time or hot. Calling them waste of time, will tell you to call the company delivering your meal. You have no contract with them.

I recently decided to give this Burger King another chance after avoiding it for three years due to poor service, hoping things might have improved. Unfortunately, it’s safe to say I was wrong — if anything, the experience was even worse this time around. The staff were incredibly rude, serving cold food without even an ounce of apology. When I raised my concerns, the manager’s response was nothing short of shocking. Rather than addressing the issue, they were dismissive, rude, and even had the nerve to say, “That’s not my problem.” It’s beyond frustrating to see a manager display such a lack of professionalism and accountability. The system claimed items were available when they weren’t, and when I asked for a refund, I was denied and only offered an alternative. The outdated terminals, which were an issue three years ago, are still the same — clearly nothing has changed, and the management seems uninterested in improving either the service or the equipment. It’s disappointing to see this restaurant’s standards remain so low for so long. If you’re considering visiting, I strongly recommend looking elsewhere — you’ll likely leave as frustrated and dissatisfied as I did. This place desperately needs new management and a complete overhaul.

Hot burger and fresh fries - decent second visit here after Xmas shopping

First BK meal in years and by far the worst, extremely disappointing 😕 - double cheese burger was barely luke warm, onion rings were cold, chewy and tasteless, and no dips, even though I had asked for one. The main fizzy drink machine was broken, the smaller one only had’zero’ drinks which are gross, had to ask for ice. And as I had it as a take away, I couldn’t do anything about how awful it was… Plus side was the one guy was very nice, helpful and did his best. The other two didn’t even bother to speak… never again! 🤦‍♀️😕😡

3 x kids meals with 1 x toy all 3 meals are all cold. Requested no mustard on cheeseburger as you can see where this is going mustard on burger. Asked for 1 x latte and 1 x cappuccino asked which is which staff shrugged shoulders. Staff not interested in feedback or helping when customer allergic to mustard. Wouldn’t replace item will not be dining here again!

All arrived on time and still hot.

Its ok... I guess.. service is slower than I thought It would be... the burgers are better than other fast foods..

Lovely place to get a quick bite to eat. Great customer service as well! The staff are lovely to speak to and very friendly, would definitely recommend.

Delivery time ok. Order correct but lukewarm. Did deliver the dip unlike McD's!

Food was freezing cold again. Not worth using just eat as the couriers bring cold food.

Popped in on way to work.. Food was nice. Staff were efficient and friendly and polite.. Would call again

Good food, service is always good and fast, restaurant is kept clean and nice

food was cold . some divvy had put cold drinks in the bag with food

Staff wad attentive shame they charge 30p for sauce though as McDonald's give you 1 sauce per fried item.

No different than any other. Average food, overpriced for what it is. Quite a dreary interior... Makes for a fairly dreary dining experience

Food not brilliant as for no salt on chips and food turned up with salt on not good

Good service other than the app didunt work for my order so I had to then re order what I ordered when I got there

UPDATE: This franchise seems to have upped it's game the last couple of years. Service has been much faster, food is always good, and plenty of clean tables :) Original review from three years ago: Food is always great from Burger King. Our 15-month old LOVED his King Jr. meal :) However, it is notoriously slow and can be difficult to find a clean table. And they were out of decaffeinated Diet Coke this time :(

The prices have gone crazy!! What's almost worse is the place is dirty!!! Food and litter on the flood in atleast 3 bays and walk ways, dispite being 4 staff working and barely any customers, so no there's no excuse! Also staff didnt wear hair nets either

Do not vist, very dirty inside. None of the girls had hair nets on or even hair tied up.

Good delivery but food was cold :(

My food was freezing cold to the point I didn’t even eat it

Not as fast as some other burger places but was hot freshly prepared and much much tastier. Not sure if previous reviews have changed the way the place is run but the few times I’ve been recently has always been clean and tidy with enough staff serve. So yeah something must have changed - great place

my order never arrived, i got someone else’s

Delivery time stated 20-30 mins, it arrived 1 hour late and it was cold

I don't enjoy the food bag being thrown at me with no manners. No wonder this place doesn't do well. They need to train some of the staff to be a little more polite.

The bacon cheese burger at the drive through intercom poster looks delicious, well cooked with the bacon nicely browned. The first burger I got was cold and didn’t look like the bacon had ever been cooked. Went round again and they kindly replaced it but did do with an identical product. Went back round and they explained they all come like that frozen and they let them thaw for 24 hours and then just warm them up! Disgusting. I assumed they had a grill? Chips were very nice and they refunded me.

Struggled to hear the guy on the order and paid £30 for some bits including the cheese burger with bacon XL? If was supposed to come with salad then it didn’t and was dry and boring. Not hot freshly cooked either. Thankfully we didn’t live near there and were just passing .

cold drinks in same bag as hot food unacceptable!!!

This is a very nice place where you can have anything to eat@meet up with some anybody.

My son got food poisoning this evening after ordering from here. Avoid at all cost.

ordered 30 pound worth of food, precise location, and not shown up at my door? Where's the policy of asking for the codes? Why are the delivery drivers not getting the right message on where to go?

Didn’t even arrive yet showed as delivered in the app

Food was stone cold and the bag was not sealed

big king little king order and only a childs burger arrived missing the bacon double cheeseburger gutted as we were looking forward to it

Quick service as went in when it was quiet, our chips were cold but burgers were fresh, we were all so hungry at that point it didn't matter!

Everything delivered hot. Order all correct.

Place was complete chaos and that was just the staff, a guy was fixing the coffee machine by blowing into the hopper through a straw. I walked out after 20 mins of madness without even getting served 🤣 Edited review... this place has turned a corner and has massively improved in every aspect, so up from 1 star to 4....

Nice fresh food, fast delivery friendly delivery driver 👍🏻👍🏻

Delivery was repeatedly delayed, which to be fair was updated on the app. But when food was delivered all the burgers were squashed and all the food was cold. Very disappointed.

Service was quick, the restaurant was clean and the food was lovely. Staff were very helpful and polite.

It was still warm and delivered in time. Yhanx

Shut before 7 on sunday should be open til 7. Staff stood in there doing nothing

Very nice store, good standards of hospitality and cleanliness

Cold burger, cold nuggets, warm flat drink, dirty inside.

Ice cream missing from the order, all food arrived late and cold

food never arrived in the process of a refund

Great service, my whopper was juicy and fresh. Best Burger King store so far I’ve visited.

Pretty disappointing really to be honest. The member of staff didn’t say a single word to me when I was handed the food and drink. It took several minutes for the food to come at the drive through and it wasn’t busy at all. The food was cold and for the price I wouldn’t expect to get a meal the size a kids meal.

The food here js amazing, perfect for everyone in my family.

Came in with the family food was amazing in my opinion and server Emily was friendly and helpful

Great Service from Prince. Love the Vegan Royale 👍🏼

tables were clean, staff was awesome

The staff were friendly and the place was clean, good job!

Tasty food, fast service. I recommend with confidence

Clean restaurant, helpful staff today

Hot great tasting food, clean and welcoming staff

Hot fresh food today fast service

They have new self serving machines in there food is always hot unlike mcdonalds in macclesfield, food seemed fresh

Either got the order wrong or false advertising on the meal deal.

Girl who took order didn't have any clue how to do her job definitely needed to be retrained

Some items were missing and meat was undercooked

Ordered at 12:15, didn’t arrive until 13:35 and was cold.

could do with being a little warmer

Delivery very late food barely warm.

You can't beat a burger king I just wish it wasn't so expensive

On time, all food still hot on arrival.

order was correct and hot for a change however it was delivered late

Just nipped in for a coffee. Dreadful! Won't be visiting again

Missed out some of my food. Drink wasn’t cold. Missed out the sauces. Paid for them. Not too happy about it all considering I was excited for it. I’d like to request a refund.

Can't beat a burger king. This one is in a great location. Food was delicious, service was quick. Can't complain

They say delivered but I never received my order!!! Absolutely disgusting!! Well let's hope the lying delivery guy enjoys my food that my money paid for. I'm diabetic and I need to eat. I have nothing in my house. Thanks for really bad service Justeats!!!

Food was cold and only sent one burger 🤦🏼‍♂️

I was informed that the counter staff don't take the orders anymore. Using the screen was a pain and I ended up with a burger without cheese, when cheese was wanted and another burger with mayonnaise that I didn't want. Also the fries were cold and the burger fell apart when bitten into. Definitely won't be returning. Ever.

Great delivery driver, always polite and really nice guy

totally the wrong food delivered absolutely shocking service

AVOID! Disgusting, dirty, the worst Burger King I’ve experienced. We arrived heading home from Alton Towers and found this place along the way home. The food was bland, no seasoning on the burgers and very messily slapped together. The level of service is next to zero. Customers trying to operate the screens to place their orders with no help or guidance from staff. My friend was stood at the counter for 5 minutes wanting to order and pay cash but no staff member had seen to him. It took a fellow customer to show him to order from the screens first and then pay at the till. All screen machines also unable to print receipts for those that need them. This restaurant was very unclean. Tables all dirty and covered in rubbish and no staff member going round to give them a wipe down. The time we turned up it was not busy nor was it any busier during our time there and with 4 members of staff we could see not doing very much could have taken it upon themselves to assist customers and ensure the restaurant is kept clean. Whomever manages this particular restaurant needs to implement better levels of customer service standards and ensure regular cleaning duties are seen to. Thankfully I am not from the area so will not see myself returning.

Literally the worst fast food experience I have ever had. Tables and floor covered in food and sauces. Food cold, staff activity ignoring customers attempts to speak to them. Go literally anywhere else.

Food was terrible service was terrible place was disgusting. Tables full of left over food bin overflowing floor coverd in rubbish

Absolutely disgusting. Wrong order when it was replaced was horrible and I left mine. Every table had left over food on. The floor was filthy and food all over the place. Bins inside and out overflowing. Second time I've been. First time was also bad with cold food and no deserts. Terrible place avoid like the plague

Not from the area and fancied the toilet and a bite to eat. Arrived at the restaurant to find it is completely shut on a Sunday at 13:30pm even with opening hours displayed. Disappointed is an understatement.

Staff need to lurn how to get orders right ordered 3 lots of 3 loaded chips 🍟 at £1.50 each an didn't get any and can't even get refund jokes. Train your staff properly or get rid as always getting orders wrong at this bk

The worst Burger King I've ever been to. Maximum dirty, always huge queues because there are 2 people working who are maximum angry. Just disgusting. I DON'T RECOMMEND IT. There is a man at the checkout who speaks very poor English and also understands it poorly.

I ordered large meals they charge me 29 pounds and they gave coke without fiz and there were no fries in it .it a rubbish people they don't know what to serve

Foods underrated however female are toilets more like a park restroom, smelly, toilet doesn’t flush, and blocked. Not a single clean table in there manager should learn to clean a table instead of death glaring the only 3 customers in there

The staff are young and untrained. Very slow service, 2 of the self order machines out of order. Grubby floors, tables, and chairs. The food was warm, not hot, we ate inside, plus we both had parts of our orders missing, we couldn't be bothered to say anything because it took about 20 minutes to receive our food. You can't blame the staff. They were under trained, understaffed, and tried their best. The management needed a dam good talking too..

No cheese or sauce on burgers?

Got kicked out because my brother was being silly and swearing he also drop kicked a bin after dropping his chips. We are now banned 😔. Mcdonalds is now better.

I'd steer clear of this place what a dump. foods cold staff have no idea what they are doing and the wait for the cold food was ridiculous

cold drink in same bag as hot food, food cold not surprised!!! bad management

The bags of food had been opened by the driver and items were missing we could not risk eating the food as it had been unsealed and we have no idea if it had been tampered with I want a full refund

Burger was good wrong fries with order yet again 3 times now maybe one day I may get what I ordered

fast delivery but the food wasn't warm

all great & food tasty n hot👍👍👍

I order from Burger King as I don’t live far so it’s usually hot. Tonight it was late, cold and the patty was actually crunchy because it was so over cooked. Chips and onion rings were cold too. Disappointing!

Worst fast food ever in Macclesfield

Always miss items and don’t even answer the phone when you ring to sort out

Actually got there for when it was due to open, but after 10 minutes of waiting, lights still out and no staff