Mcdonald's Restaurants in York

Out of the 4 McDonald's in the York area, this is one of the best in terms of food quality, temperature, service time and customer service. McDonald's is McDonald's.... You know what to expect each time. But here the food is served hot, no hassle, order is always fulfilled and served in a good time.

Very average mcdonalds experience but is conisistent in service apart from the drive-thru which will take ages

Check what you are charged, versus the price advertised! We had a drink charged for that shoukd have been included in the meal. Felt like a policy. Didn't get a refund. Manager told me to blame the government!

15 mins wait for a coffee that was Luke warm

Popped in for a coffee ended up also with a burger lovely

For Christ sake is it that hard to put KETCHUP in the delivery when it's on the order and not bbq sauce or nothing at all. How incompetent can they be to keep getting this wrong.

My friend got shouted at and swore at, food took over half an hour even though we were the only ones in the restaurant. Lack of management

Dirty, toilets dirty, bins overflowing inside and out, put me off ordering anything tbh

Let down by the drive through...one manager Inside, doing his best to ensure everything went well ..he was amazing...

Stop in that this McDonald's occasionally after a night shift, the staff are always very good, in particular Christine who really goes above and beyond, very kind and makes my night better even if I've had a bad one! The food is always a good standard and quick.

As you would expect for a McDonalds.

Poor service. Waited 15 /20 mins for 3 breakfast wraps and sausage and egg macmuffins. To find we were 1 short. Then waited ages for the missing wrap.

20 minutes waiting for a cheesberg

Very slow service for breakfast. 10 minutes waiting while young lads chatted about their weekends

As long as you don't want what you ordered, they are probably ok.

Just been again was a good one before but got an order came home to find there was food missing so rang them spoke to a manager who said they would make another one when I got there they gave me the original one they had forgotten to pack so it was cold will never go back again would rather burn my money at least it would be warm AVOID

It's a McDonald's. You get what you expect and what you pay for.

It could do with being a bit warmer inside

Slow and rude service, and the food was cold 🤬

Quick easy, friendly service just what you want when visiting.

Drive through on way home. Super fast service and best McDonald's we've ever had! Food all hot chips perfectly salted. Both plain burgers actually were plain! Nothing under or over cooked! They absolutally nailed it! Nice one guys!

McDonalds.... dependable at almost any time.

The girl that took my order on drive through was lovely then all went down hill from there no sauces with 20 nuggets didn't give me my mcflurrys for the kids looked at me like I was stupid when I asked for them just poor customer service

Waited 25 mins for one breakfast wrap and two hot drinks. They forgot the latte. Waited more and they still didn't come out with it so we drove off

To be honest, every McDonald's is serving cold food ,burnt burgers, and burnt buns getting a bit shit now burger king all the way more fresh and hot

I use this Macdonald's as all the others get every single order I've had wrong it's a busy Macdonald's because of a64 but cleaner and pleasant happy staff

Mcd's is exactly what you expect it to be!!

Food was ok but the service was horrific, we didn’t get a straw and wanted a few sauces so we went up to the counter where we were ignored for 10 minutes by multiple staff who just stared at us from inside the kitchen. One young girl had a stinking attitude and actually out loud asked her colleagues “what are they waiting for?” so we could hear - she still didn’t come up to ask. Extremely rude and not what you expect from someone who works face to face with customers.

Great value food, excellent variety. Food only warm not hot hence 4 stars, atmosphere 4 stars, different approach needed. Fast service, a positive experience overall. Reliable good value quality food outlet.

Love The Maccies, got most of my meal <3

Everything was cold. We was the first people in there. Stood there for 25 minutes while the female manager who was supposed to be sorting our order was chatting away with someone in the drive through, terrible McDonald's

Ran by total mongs. Not a clue how to run a restaurant. Potentially the worst in the UK

It's OK for a quick bite, but when did McDonald's get expensive. Restaurant was busy, food was slow and nearly cold and the building not so clean. I think I'll try give it a miss if I have a choice.

We waited 30 minutes to get served and we didn't we had to go thr the next window to tell them and they denied it all

the food is good when they actually get your order right. It’s meant to be fast food but you will be waiting ages to get your meal because of busy the place always seems to be.

Can't fault the staff though so still 5 stars!

We live locally and this is well known as one of the worst McDonald’s around. The food is often cold. Twice the bread on the burgers has been stale (one time it had mould and we complained). Large fries always half a carton. And inside is ALWAYS filthy, cold, and the bins over flowing. We’ve had enough of coming here and will go elsewhere. Shame, as it’s close. I don’t understand how a McDonald’s can be so consistently bad. 0/10. Desperately needs new ownership/management.

Rubbish always got to wait . No Faust food available here.

I had ordered a single terrys chocolate orange pie for collection on the app and I had to wait over 15 minutes. Atleast the person serving me was nice

Food was ok although the filet o fish was tiny!!. Staff looked like they hadn't slept for a week,no go whatsoever. The milkshake was a really thick ice-cream that by time it had defrosted looked like curds and whey..awful!!

It's McDonald's only used car park and went to Morrisons

Broken ordering speakers meant incredibly slow. Badly run

My wife who is diabetic ordered a chicken salad., drive through. She received a crispy chicken salad. She could not eat the chicken as the bread crumbs would be her daily allowance of carbs. The salad looked poor and had no dressing.

Called yesterday 17/11/24 on way to leeds we often call when going to west Yorkshire as a stop off and a break not the cleanest of places the bins were overflowing and rubbish on floor just ordered a coffee it took ages the toilets weren't to bad but when I go there I notice a lot of people take orders back because they are wrong they are very slow needs a good shake up come on McDonald's see to it

I don't go to McDonald's and never will

Good food for McDonald's and quick service. Friendly staff and very clean and well maintained. Wireless charger on the table too.

Twice I’ve been to this McDonald’s and twice now it’s been terrible, burger looked like it had been slapped together by a blind man. Chips weee cold and stale and they made my friend wait 20 minutes for a cheeseburger and fries. Shocking

App constantly failed to complete. Paying directly order failed to show on screen. Eventually paid but had to also pay for a reward ordered as no longer on app, then had to wait for order to be completed, all through drive through, a complete nightmare

Was very busy, but service was fast and food was hot, correct, which was an amazing experience 😀. Clean tables, no litter, so actually very good end to a busy driving day for me.

Called in for coffee on our way home, very busy but the staff polite and nice, my coffee was just over like warm, I wished I had tasted it before setting off, dissatisfied

Not what I would call 'fast food'. At least the food was hot

My experience at this McDonald’s was very nice the food was nice and the service was relatively fast

20 minutes at the drive through before getting to the pay window! Never had such poor service at a drive through McDonald's. It wasn't that there was a huge queue of cars either. It became thar way obviously in the 25 minutes we waited for food.

Looking great after the refurbishment. Table service is a nice touch too. Much better experience than queueing out the door like before.

Crap.....every time is disappointing. Either cold food or missing food or not made well...GO TO BURGER KING INSTEAD !!!

Lately, it seems like portions are getting smaller and the expenses are getting bigger. I'd rather spend the money to go to a restaurant for dinner.

Clean and tidy, nice service and it's right off the A64.

I’m not usually a McDonald’s fan and go with low expectations. I was very surprised with my visit. Staff were polite and helpful, it was clean (even with being busy), food was hot and fresh, all my order was correct and didn’t even have to wait for a long time like I normally do at a McDonalds. If other McDonalds could take some training and direction from this branch it would be great. Well done to all the staff at this McDonalds - you’ve made me realise that there are still some good McDonalds out there.

Don't bother eating in restaurant - waited 15 mins for food to arrive as they prioritise drive through and simply forget about customers inside

Decided to grab a bite to eat after a long journey at around 9pm on Saturday night. The place wasn't busy and there was only a short queue at the drive through. I could see they had a mountain of chips already made and sat under the heat lamps. My order took around 15 minutes. The orders were coming out so slowly, and none of the staff seemed to be in a rush. The food was the most disappointing food I've ever had from a McDonalds in the UK. The chips were cold and were like cardboard. They had obviously been fried at least a few hours earlier. The mozzarella dippers were cold, and the cheese inside had hardened. The quarter pounder burger to my delight was hot, but was so incredibly salty. It tasted like it had been salted three times, it was absolutely disgusting. I don't think I would ever consider returning to this branch after this visit.

Not a great Maccys at all. The drive thru is always heaving - I tend to use the deliver to car option after ordering on the app but this is often very slow, I actually had to go in and ask for my order. Car park is often strewn with litter and have previously seen rats in the car park.

The staff are always polite and friendly and always get the order right.

I found it disgusting that Butterfield work men were walking in and out of the kitchen area with dirty work clothes on where food was being prepared

Always seems to be understaffed here, service is super slow whether you go in or use the drive through.

The food was lush and the big mac sauce was above my expectations. The cheese melted onto my tongue like a jigsaw puzzle falling into place. Just splendid! Simply delicious! However, as always, every McDonald's has its flaws and in this case I was left crying and shaking at the state of the restaurant. You could see the distain on my face when I saw a McDonalds baby chair staring at me and smiling menacingly with its deep fried lips. To my upmost delight, the servers at this establishment almost brought me to tears with their amazing help and love and care and just overall positive wellbeing!! God Bless This Mcdonalds!!

Hot food, lovely staff! After a horrendous experience at a McDonald’s in Manchester a few months ago which almost put us off for life this was such a lovely reminder at how much we love McDonald’s - comfort food!

The only macdonalds that charge for tube of simple ketchup. Staff are very rude 😒

Slowest and dirtiest McDonald's you could find. Just full of people waiting far too long for their incorrect order.

Food terrible, staff polite and efficient

2 attemps to make a hot coffee very dissapointed 😑

Only had a bacon sandwich, my thinking being surely Macdonald's can't muck up bacon

Food greasy. Service slow. Tables dirty. Toilets dirty. Toiled door broken. It will never let me use the app to spend my points. I've lost thousands over the years. I'll never us this dump again.

Food was sub standard but service was friendly and quick. Restaurent clean and tidy

I didnt visit here. Couldn't pay me to eat this rubbish.

Waited 25 minutes in the drive thru. Staff member hardly spoke to us and walked off at window 1. Had to then wait 5 minutes at next window (collection window), a total of a 30 minute drive thru experience and the only thing we got was “sorry for your wait?! Food was cold too!!!

Just called in picked our food paid and then sat and ate. it was wonderful

Breakfast- double sausage and egg mcmuffin meal. Was early morning but seemed dry, as if it had been sat around a while. Muffin was also all broken up in wrapper.

Nice lunch yesterday and we won a cheeseburger, thanks!!

Had to park up at the drive thru with loads of other cars, waited ages, they got the order wrong.

It just a place to stop and grab a bite

Obviously under staffed but served breakfast and staff tried there hardest

Drive through was quick and easy.

My friend and I went to the drive in and asked for nuggets and they said they don’t have any then proceeded to ask for a chicken burger or a cheese burger and they yet again had none. The outrage!!! How can you run out of any of theses things I have never been to a McDonald’s were they run out I’m disappointed this has never happened before until now!!

Do not use first thing on a morning as a walk in, slow AF. Can wait up to half an hour for your food.

It's a McDs with all the usual offerings. It was very busy so was pleasantly surprised when our food was delivered so quickly.

Great service very helpful staff.

Fries were soggy and inedible, burger cold and instead of garlic bread dippers we've been served chicken nuggets. One of the worst McDonald's I've been to, if not the worst.

Two lattes, one egg McMuffin and a bacon and egg one, we got the two muffins but one latte and a toffee latte! Just after this the power went off!

Coffee here is superior. Check its hot before you leave and they will fix if not hot enough- no trouble.

Chips cold burger cold staff didn't care one bit place a dump and the toilets where the worst look like never been clean

Not what you expect of a McDonald's- both inside and out were strewn with rubbish, the tables were covered with discarded food and wrappings. But the food quality was as expected and he service good. This needs a good shakeup as we have found it like this on our last three visits

We don't regularly visit McDonald's but this seems to be the one we have visited the most recently and it has been not a great experience. We have ordered meals with bacon just to find it missing bacon, cheese less burgers, small amount of chips compared to normal.

The state of the restaurant inside and outside is not what you expect from McDonald's Food and service however are more like you expect, thankfully.

Worst McDonald's I've ever been to

Absolutely disgusting mess on all tables and floors

The filthiest McDonald’s I’ve ever been in, bins overflowing with rubbish all being piled on top, every single table covered in food, not been wiped for hours. Sauce pots literally chucked all over the sides, none of the sauce machines working. Staff look at you confused when you actually ask for your table to be wiped. Appalling.

I understand that the job listings to work here don’t ask for much with regards to intelligence or basic reading comprehension. But surely serving customers food items that have labels on them stating that they needed to be discarded 8 hours beforehand isn’t what you’re supposed to be doing? Tasted manky as expected.

We all know the food tastes ok but it's so bad for you

Friendly staff, clean tidy welcoming place

BE AWARE. I'm stopping to this restaurant almost daily to grab a coffee on my way to work, the ANPR cameras got my arrival time on 25th and the leaving on 26th, I have been fined £100 for the reason that I've been parked for 22 hours, this is ridiculous because this restaurant is on the motorway in the middle of nowhere