Mcdonald's Restaurants in York

Absolute disgrace, went in for a coffee 6am Sunday morning not one clean table, rubbish everywhere, bags of litter dumped outside. This branch is the worst fast food place I have ever been to. The staff should be ashamed of themselves. I do NOT recommend eating there.

Just been through the drive through. 10 minutes wait. Then asked what my order was. Then had to ask where my drinks were. Set off and realised there were items missing so had to go back Manager was rude rude rude rude when I asked them to remake as food was now cold.

Looking great after the refurbishment. Table service is a nice touch too. Much better experience than queueing out the door like before.

Clean and tidy, nice service and it's right off the A64.

Crap.....every time is disappointing. Either cold food or missing food or not made well...GO TO BURGER KING INSTEAD !!!

Lately, it seems like portions are getting smaller and the expenses are getting bigger. I'd rather spend the money to go to a restaurant for dinner.

I’m not usually a McDonald’s fan and go with low expectations. I was very surprised with my visit. Staff were polite and helpful, it was clean (even with being busy), food was hot and fresh, all my order was correct and didn’t even have to wait for a long time like I normally do at a McDonalds. If other McDonalds could take some training and direction from this branch it would be great. Well done to all the staff at this McDonalds - you’ve made me realise that there are still some good McDonalds out there.

Don't bother eating in restaurant - waited 15 mins for food to arrive as they prioritise drive through and simply forget about customers inside

Rubbish, slow drive-thru service. Order missing multiple items and chips were cold and rubbery - inedible basically.

Decided to grab a bite to eat after a long journey at around 9pm on Saturday night. The place wasn't busy and there was only a short queue at the drive through. I could see they had a mountain of chips already made and sat under the heat lamps. My order took around 15 minutes. The orders were coming out so slowly, and none of the staff seemed to be in a rush. The food was the most disappointing food I've ever had from a McDonalds in the UK. The chips were cold and were like cardboard. They had obviously been fried at least a few hours earlier. The mozzarella dippers were cold, and the cheese inside had hardened. The quarter pounder burger to my delight was hot, but was so incredibly salty. It tasted like it had been salted three times, it was absolutely disgusting. I don't think I would ever consider returning to this branch after this visit.

Not a great Maccys at all. The drive thru is always heaving - I tend to use the deliver to car option after ordering on the app but this is often very slow, I actually had to go in and ask for my order. Car park is often strewn with litter and have previously seen rats in the car park.

The staff are always polite and friendly and always get the order right.

I found it disgusting that Butterfield work men were walking in and out of the kitchen area with dirty work clothes on where food was being prepared

Always seems to be understaffed here, service is super slow whether you go in or use the drive through.

It's a McDonald's. You get what you expect and what you pay for.

The food was lush and the big mac sauce was above my expectations. The cheese melted onto my tongue like a jigsaw puzzle falling into place. Just splendid! Simply delicious! However, as always, every McDonald's has its flaws and in this case I was left crying and shaking at the state of the restaurant. You could see the distain on my face when I saw a McDonalds baby chair staring at me and smiling menacingly with its deep fried lips. To my upmost delight, the servers at this establishment almost brought me to tears with their amazing help and love and care and just overall positive wellbeing!! God Bless This Mcdonalds!!

Hot food, lovely staff! After a horrendous experience at a McDonald’s in Manchester a few months ago which almost put us off for life this was such a lovely reminder at how much we love McDonald’s - comfort food!

Slowest and dirtiest McDonald's you could find. Just full of people waiting far too long for their incorrect order.

The only macdonalds that charge for tube of simple ketchup. Staff are very rude 😒

Food terrible, staff polite and efficient

2 attemps to make a hot coffee very dissapointed 😑

Food greasy. Service slow. Tables dirty. Toilets dirty. Toiled door broken. It will never let me use the app to spend my points. I've lost thousands over the years. I'll never us this dump again.

Food was sub standard but service was friendly and quick. Restaurent clean and tidy

Only had a bacon sandwich, my thinking being surely Macdonald's can't muck up bacon

I didnt visit here. Couldn't pay me to eat this rubbish.

Breakfast continues to be disappointing at this McDonald’s. The quality of food is poor. Hash browns often either, burnt, undercooked or cold. McMuffin often stale. Slow service and no interaction. Practically has my breakfast thrown at me this morning. I know this will be a low paid job but surely a minimum level of customer service or standards should be upheld.

Waited 25 minutes in the drive thru. Staff member hardly spoke to us and walked off at window 1. Had to then wait 5 minutes at next window (collection window), a total of a 30 minute drive thru experience and the only thing we got was “sorry for your wait?! Food was cold too!!!

Just called in picked our food paid and then sat and ate. it was wonderful

Breakfast- double sausage and egg mcmuffin meal. Was early morning but seemed dry, as if it had been sat around a while. Muffin was also all broken up in wrapper.

Nice lunch yesterday and we won a cheeseburger, thanks!!

Had to park up at the drive thru with loads of other cars, waited ages, they got the order wrong.

It just a place to stop and grab a bite

Obviously under staffed but served breakfast and staff tried there hardest

Drive through was quick and easy.

My friend and I went to the drive in and asked for nuggets and they said they don’t have any then proceeded to ask for a chicken burger or a cheese burger and they yet again had none. The outrage!!! How can you run out of any of theses things I have never been to a McDonald’s were they run out I’m disappointed this has never happened before until now!!

Do not use first thing on a morning as a walk in, slow AF. Can wait up to half an hour for your food.

It's a McDs with all the usual offerings. It was very busy so was pleasantly surprised when our food was delivered so quickly.

Great service very helpful staff.

Fries were soggy and inedible, burger cold and instead of garlic bread dippers we've been served chicken nuggets. One of the worst McDonald's I've been to, if not the worst.

Two lattes, one egg McMuffin and a bacon and egg one, we got the two muffins but one latte and a toffee latte! Just after this the power went off!

Coffee here is superior. Check its hot before you leave and they will fix if not hot enough- no trouble.

Chips cold burger cold staff didn't care one bit place a dump and the toilets where the worst look like never been clean

Not what you expect of a McDonald's- both inside and out were strewn with rubbish, the tables were covered with discarded food and wrappings. But the food quality was as expected and he service good. This needs a good shakeup as we have found it like this on our last three visits

We don't regularly visit McDonald's but this seems to be the one we have visited the most recently and it has been not a great experience. We have ordered meals with bacon just to find it missing bacon, cheese less burgers, small amount of chips compared to normal.

The state of the restaurant inside and outside is not what you expect from McDonald's Food and service however are more like you expect, thankfully.

Worst McDonald's I've ever been to

Absolutely disgusting mess on all tables and floors

I understand that the job listings to work here don’t ask for much with regards to intelligence or basic reading comprehension. But surely serving customers food items that have labels on them stating that they needed to be discarded 8 hours beforehand isn’t what you’re supposed to be doing? Tasted manky as expected.

The filthiest McDonald’s I’ve ever been in, bins overflowing with rubbish all being piled on top, every single table covered in food, not been wiped for hours. Sauce pots literally chucked all over the sides, none of the sauce machines working. Staff look at you confused when you actually ask for your table to be wiped. Appalling.

We all know the food tastes ok but it's so bad for you

Friendly staff, clean tidy welcoming place

Make sure to check your order before you leave, half of ours was missing!

BE AWARE. I'm stopping to this restaurant almost daily to grab a coffee on my way to work, the ANPR cameras got my arrival time on 25th and the leaving on 26th, I have been fined £100 for the reason that I've been parked for 22 hours, this is ridiculous because this restaurant is on the motorway in the middle of nowhere

Very clean but very busy! Run out of ice and the other day, the ice cream machine had to be turned off because it had overheated!… on hot days like these, it’s unavoidable but the kids weren’t happy!

This is a nice and convenient, tucked away, perfect little stop. Pleasant staff and good affordable fayre. Away from the maddening crowd and off the beaten track. I find it ideal.

Probably some of the worst experiences i’ve ever had at a maccies. Always untidy and toilets gross, especially on nights. Food isn’t good either, it’s either wrong, cold or just inedible really i don’t know how they manage it ~ really needs improving here since it’s next to such a busy road.

Gross … dirty restaurant with over flowing bins, rubbish everywhere, dirty tables. Food was disappointing too, chips so over cooked they were hollow, burgers over cooked and dry. Would rather go hungry!

worst McDonald’s in the UK. Restaurant was very dirty, most tables had rubbish on them and bins were overflowing. Food was awful, chips were burnt to a crisp, burger and chicken was burnt too. Milkshake was shocking. Half full and just liquid syrup. Embarrassing lack of care

Always entertaining, food as expected, staff fantastic

Hopeless, 15 minutes for two bacon rolls and coffee, from the drive through!

Who doesn’t put jam on a toasted jam muffin the thick idiots. Waiting over 40 minutes for an order in total. Staff are zombies, they need a good lesson in smiling and customer service.

Worst McDonald's I've ever been to. It was unkempt, the toilets were a disgrace, the screen for ordering didn't work and I had to wait ages for my order. They need to do better here.

When i opened the box you could see the burger was thrown together. Not great to be honest

After midnight when store start serving after a new till update shutdown regime(, my local srore at Wombwell close app 40 mins for this!!) Only 2 staff on for some reason resulting in a long wait but to their credit they apologised for wait battled on and got people served, Well done them!!

Service is to slow and tables are dirty

I have never walked into a Macdonald and feel sick all the tables was dirty floors was also dirty staff are very inexpensive also got order Rong had to go ask for things that was missing waited 35 mins for food to be brought to table as I am disabled young lad just more or less throw try on table never said a word I will not be returning to the one again

I’ve never been in a McDonald’s so filthy. I found a bottle of cleaning fluid and cleaned my own table with serviettes before we ate. Tables were all full of rubbish because every bin was over flowing. The floors were disgusting! Food was poorly put together and portions of chips were small. My 3 year old was given a doughnut that was frozen. When I complained the manager told me she could have a fresh one but they were all frozen as they’d just come out of the freezer!

Very nice Spicy Mcchicken burger. And of course best fries ever. Decent kids meals.

Sign says open 24 hrs but was closed when I turned up. Visited later the next day and the slowest service despite there being just two cars in the drive through queue

Good petrol station with ev chargers on site .there a mcdonalds and coffee shop too

One of the worst stores of McDonald’s in the country I travel a lot for work and this place is lame Second visit and won’t be a Third The food is never hot especially the fries and the burgers are thrown together zero pride by kitchen team and burger patties BURNT also the quality of the cold fries are shown in my picture and very small portions for a large and staff are hiding out back It’s not very busy here so I don’t get why it’s so hard to get things right

Much the same as every other McDonald's but it was clean and modern and the food okay.

What has happened to McDonald's, i worked for them years ago and the service was quick and the food was always hot. Now its gone down hill, food always comes out cold and you wait ages. Its a shame

Restaurant was quiet but the service and food was atrocious. Waited for our breakfast for 10 mins, order was wrong, went back given something else and was wrong again. Then we opened the food! Inedible sausage muffin and tepid hash brown. Lady who changed the muffin said I think that's as good as you're going to get!

Usual food. Extremely busy. Small car park considering how busy it is.

Always a good time for McDonald's especially when you are on the go and not at all expensive

Place is good but food is always like warm never only the coffee is hot.

Called in at 6.15 this morning, food over cooked, cold and tasted of dirty oil. Totally inedible. Toilets dirty, as well as the outside being strewn with litter from over flowing bins. Swerve this one in future🤮

Double sausage egg muffin discusting on how much grees was dripping out of it didn't eat all of it put it in bin.

Having Asian taste bud, didn't find that would be tasteful for myself. Otherwise everything was good.

Filthy, every table dirty, took almost half an hour to bring food (table service) after we asked, no toys in happy meals and got order wrong (missing Big Mac) resolved when asked for with no acknowledgment/apology. Luckily don’t live here so will never be back!

Great service and gave me 2 free mcflurrys because they got my order wrong. lost of chips stuffed in a medium I definitely get nore chips than usual since they stuffed them in.

Every bin was overflowing especially the ones in the outside seating area, just inviting vermin. Burger was good but fries cold and limp and coke 90% ice. We sat outside as it was a warm evening and everyone commented on the bin situation.

Can't beat the double quarter pounder cooked to perfection 👍

Food hot and fresh. Staff very friendly and was very clean.

Great McDonald's hot fast food.

The food was hot The eating area was clean & tidy ,2 ladies doing a fantastic job of keeping it tidy

It's just Mackys nothing special,, and whe your hotel isn't doing food, there just always there 👍

Not the best mcDs by any stretch of the imagination.

The most disgusting McDonald's I've ever been in! Majority of tables were dirty as was the floor and no sign of anyone cleaning. Staff looked demotivated and miserable. Grim.

Arrived just before midnight Saturday..drive through closed as only 2 staff members..took 30 minutes to receive our order..the owner must do better!!

Called in late at 11:00pm half way through a long journey. Some of the menu wasn't available, waiting time for food was too long, order was wrong and chicken burger was dry as a bone.

Food was actually hot for the first time in about 10 years!

Normally ok but on this occasion cold food

I want to give a big shout out to Ros I think her name was. She was really helpful and told some students to room in when we couldn’t get past. She then had to tidy up their mess they had left and really interacted with my children. Thank you Ros

New Mcdonalds on the site of former pub. Clean and tidy. Service is good and staff are helpful.

Discusting Toilets , and doors hanging off , Pewtrid

Extremely busy upon arriva with queues waiting for food. Longer than normal waiting time because of that but good was hot when collected which isn't always the case at some locations. Even the milkshakes were available.

The place was a mess, they mucked up our order. A complete waste of money.

Gave me and my family food poisoning.