Mcdonald's Restaurants in South Gloucestershire

Missing both toys for adults Minecraft meals, cold food and missing straws

The Driver was at the restaurant for over an hour! After waiting that long the food was lack lustre and poor, but at least it was hot. Promised free collectables, none arrived.

Service and manners are non exsitant

The fries were cold, but they replaced for fresh hot ones. I recommend the wrap of the day

Filthy, poor service and crap food. Cold and not prepared ir presented nicely. Avoid if you can!

food was on time. but food was cold and stell. not freshly cooked.

half order arrived, cannot contact anyone about the issue

Food was so cold it wasn’t worth eating, shouldn’t have to be heating it up.

Had a big mac instead of chicken nuggets. Food was cold. Waiting time for delivery was worst I've experienced!

3 times in a row the order has been messed up. Either missing items or wrong items

We waited 1 hour and 37 mins for the delivery and it was freezing cold so all went in the bin

Drink spilled and ruined all the food

Absolutely awful. Waited an hour for food. Completely disorganised. Annoyed customers standing everywhere hoping their order isn't just going to be forgotten. The ambience is like an A&E on a Friday evening.

Food was made reasonably fast but there was hardly any sauce on my burger making it dry, no salt at all on the fries and no ice in the drink. It was fine but not as tasty as it should have been!

Ordered £60 worth and only received 3 drinks and no food. Restaurant unhelpful when trying to resolve

i cannot fault the delivery time but.... i can almost see the macdonalds where my delivery comes from and it was cold

I never got my order but said it was been delivered

Only received 2 bags out of 4 meals and drinks missing and then refused a refund.

Drive Thru was very busy, not worth the round trip as the burger buns tasted like they had been left in dishwasher soap!

I was missing a Big Mac and a drink

Never used this before however after a long trip , decided to give it a go, orders at 6.19 pm and received the food at 1945 , it said at time of order would be 25-40 mins , my 5 year old was hungry and it’s now past her bed time . The food was stone cold also .

delivered the drinks but none of the food

Burgers we're lovely, very tasty

So I ordered my food using the self serve, it then took 30 mins for me to get my food. No such thing as fast food here.

Order placed at 0924 and didn't arrive until nearly 1100. No apologies, no explanation. Awful service

food cold, not fresh, not proper portions

Thank you delivery food to me appreciate.👍🏾

Never had a complete order from takeaway, we made a family order and adults had to go without and kids had to share what we did have, forgot half the burgers and nuggets, this is the worst store for it too, sick of them just taking money for some cold chips in return

Sorry to say everything was cold and took ages to turn up, most disappointing.

well restored my faith I got what I ordered! but was a little cold , chips are rank when cold

Waited and hour an half. Bags not sealed properly. Food was missing and what was there was stone cold. Fries undercooked.

Asked to wait in parking bay. My server took my food to every other vehicle before realising it was my order. Food was cold and no napkins or sauces. Really disappointed.

All was good but chips was abit warm but still nice

This place is getting worse and worse. 48 minutes for food management shocking no one it running the shift. Food being stacked up like mad from the kitchen and going cold as they have no co trip on the front management just doing nothing to organise the staff and then wonder why people are complaining about cold food. The place was disgusting as well dirty is no the word. Of this is the future of McDonald’s then I can’t see it lasting long

Driver seemed to do a round trip around bristol before delivering. Foods cold

Cold, coke had spilt over the food, no sauces as requested. Over all a professionaly poor service.

You delivered to wrong address, and now i can't contact you, i need a refund!

lovely driver polite smiling smart professional. makes all the difference x

Was missing drinks and cheese burger

Delivery drive rude and never delivered to my door he rang me to walk down two lots of stairs which all delivery drivers should deliver to door

Forgot one of my coffees so I’m fuming

Tried to order 2 breakfast meals on the app for it to think we were 5 miles away in a different village. I went to the touch screen order points and it wasn't accepting the apps qr code or number. Asked a member of staff for help and was told that they'll get the manager. Watched her walk off and went back to work ignoring me. Asked a chap if I could place an order through him at the till. Got a mumbled reply stating no and got fobbed off. Bit the bullet and placed the order without the code. It took 15 minutes to get a bog standard breakfast. Won't be visiting again and would recommend going elsewhere Tldr: bad app, customer services non existent and I hope you have good patience because it'll be tested waiting for the food.

driver was pleasant and food was okay

I paid for a few large cokes and didn’t get them all im so not happy with Mc Donald’s at the moment

Did not arrive but says delivered

Food was stone cold and the driver refused to hand the meals to my children whilst I was out for nearly half an hour. Took multiple phone calls where I begged him to give the girls their food. By the time he decided to finally give it to them COLD

Took about 35 mins for a simple cheeseburger and chips

Shocking took over an hour to be delivered was freezing cold when it got to me and all I got was £3 back

asked large chip got this small portion in pack

Kind and pleasant delivery driver

Fuming. Ordered 2 meals via the App on Saturday late afternoon/evening. Spent about 25 mins in drive through and once at first window was told after placing my order and paying, Quarter pounders came off the menu because they had run out of onions!!!!! I said that's fine, I'll just have it plain, to which she responded "that's not possible as they've been removed from the menu". The lady I spoke to (think it was Vicki and possibly Polish?) assured me about 5 times that the payment wouldn't be taken and would show as pending and it would be voided their end. I said I am sure that wouldn't be the case and again, she assured me NO payment would be taken. I then had to pay for another order,swapping the Quarter Pounder for a Big Mac!!!! Just checked my bank and lo and behold, payment has been taken for the meal. Absolutely fuming. Knew this would happen and now have to waste my time getting my money back Apparently they were cancelling all app orders (hence the huge wait we had), so I expect everyone will be being fleeced by McDinalds and some may not even check their bank accounts. Nice profit for McDs!!!

Order was missing double cheese burger and chicken mayo burgers

Bought 5 milkshakes for my family. All 5 cups smelled really strong of fish which was really off putting and the milkshake was so full of air, it was difficult to drink. Definitely not like they used to be.

Comically slow! No one really knows what they are doing, couldn't help but laugh watching customers come in after me and leave with their food before me! Stood around for almost an hour. I feel sorry for the mcdelivery customers because those bags sat there for an hour really ain't going to taste great!

Waited for over an hour for a basic muffin and coffee. No engagement from the employees, no one seemed to know what was going on. I waited so long they started serving lunch. Food bearly eatable and not very hot and poorly presented. DONT EAT HERE.

Absolute dive. Staff looked stressed and under prepared for how busy it was. Queue of customers complaining. Queue of uber/Deliveroo drivers barging customers out the way and parking in disabled bays. Toilets in men’s blocked and over flowing.

Very clean place, which is not so obvious these days.

I grab the breakfast from here sometimes. Last time I went the drive through was empty , after I paid i waited around 10 minutes and asked to park on the side as the food isn’t ready. I had to wait for almost 20 minutes before someone came out with the food. I was given wrong order as well.

I've given it 5 Stars because it's McDonald's go this is a good one like they all are and I got exactly what I ordered and didn't have to wait too long, what more can I say

Food when finally arrived was cold even the coffees cold chips and burger not nice will not order again

Quite possibly the best McDonald's in the world, maybe even the universe. Helped us out when e had some car trouble... superb.

its deeply disappointing when the food is freezing cold. the driver was wearing full waterproofs despite driving a car and had put the order on he back seat with no issues bag or heat keeping box. it just ruins he whole treat of ordering out.

Soul destroying. Stood around for 30 minutes waiting for food, chaos. Cold fries. Mcdonalds is a joke, avoid!!

Absolute crap, took 25 minutes to get 2 wraps and an espresso

I always have issues with this branch...this time warm, flat coke with no ice, dips forgotten and sluggish service despite it being empty.

My food was very cold and uncooked

Took over 1 hour 15 mins, food was cold and items missing

missing items on my order , food stone cold

Every time there’s food missing

buzzed my flat and kept food in downstairs entrance anymore could of took it.....

We ordered at 18:07 two happy meals as a treat for our kids. It arrived way past the kids' bedtime at 19:46! Food was cold, we had to microwave it. Waste of money and for 'Fast Food' it's been the slowest service ever.

Food took 2 hours to arrive and was cold when it eventually arrived, and ice cream had fully melted. Would like a refund

Wouldn't waste your time. This place might as well put a mystery bag order on the menu because that's what you get. You're lucky if you actually get anything you order. Cold food flat drinks. Drive past and go to BK.

40 minutes late and cold when received

Unfortunately a very long wait as it was busy, food was barely warm very disappointing, but, very friendly staff none the less .

Didn't even arrive but I hope whoever received it is enjoying my £15 worth of food

food was nearly cold so was just eatable

Order was missing items and courier also tried to give us the wrong order as well

Missing items no sauces were put in even tho we selected them and no straws

Unfortunately half of the menu was sold out. It was a long wait for the food which is fine but my coffee was quite cold by the time it got to me which was disappointing. The eating area is also a bit run down and looking a bit shabby

Cold and vile food, sorry McDonald's, not very good at all

The original ETA kept changing every few minutes to add another 5 minutes on until it eventually told me that I wasn’t likely to receive the order until double the original ETA. The tracker told me that the courier was at the restaurant and they must have been there for at least half an hour before I received an alert to say they were on their way and would be with me by 17:39… they eventually arrived after 17:50. By the time I received the food, it was cold!

I placed my order over 25 minutes ago, but nothing was delivered. I went to the counter to complain, and my order was taken again, with a promise that it would be delivered soon. Unfortunately, this is not the first time I’ve experienced such delays at this location. The long wait times for orders have become a recurring problem here.

All dips were missing, and the fries were cold. Not the fault of the delivery guy

No ketchup was in the order and I ordered only one medium fries

paid for 2 large fries and they were both barely above half full. very poor.

Order on the app was easy to order, the food came out with 10 mins

Went through drive thru was quick and food hot

bag of drinks soaked with spillage. I leave quite near so don't understand how it happens all the time. Coke replaced choc milkshake in written note on drinks bag. McDonald's getting complacent and just eat riders need to drive carefully to avoid spillages.

Good for midnight hunger to eat something

The slowest McDonalds drive through I've been to. It's not a one off either has happened all three times over the years.

Poor services attitude on staff is poor and fir fast food waited 35 mind poor poor poor and the toilets are like a underground stay away from this McDonald's worse in the contray

Unfortunately food was missing. Very disappointing

Each time I go here the store never remembers to put your sauce in the bag Example, I always get a 3 piece chicken select and because it's delivered to the car I have to go back in and ask for them to give me the sauce ordered Annoying when you're about to either sit in the car and eat or drive away when it is something so simple to get right.

Quickly served through the drive through and very polite young man served us who was friendly polite and professional credit to the store.👌

the delivery time kept getting updated.. waited for over an hour since I made my order which only ever usually take 20 minutes as the restaurant is 10 minutes away. food was cold

Food good! Forgot the orange juice but eh, it happens! Delivery was speedy, so thanks to the driver! I didn't see the option to tip and don't know how to add it :(

Quick service food what you get

missing items, again. lost count how many times this has happened now

Twice now that this particular MacDonald’s has taken an hour and a half to arrive when it initially said 10-25 mins