Mcdonald's Restaurants in Wakefield

Absolutely disgracefull customer service. Took my money said it declined, expected me to pay again. Clearly the transaction had gone out as shown on my banking app. Got the window shut in my face. Manager is a disgrace. Zero stars if I could !!!!! Kids at home waiting for tea. Mcdonalds took money and gave no product back

Another McDonald's restaurant where staff are polite and friendly, food is great, freshly prepared when you place your order, the food was hot, as it should be, fast service too, well done to the team in this restaurant, keep up the good work.

Need to train staff more on how to cook my daughter had chicken and not long after was been sick

Proppermessed order up had a 20mile rou d trip to2 try again. Then left .e waiting outside for 15 mins

I was the only person here and they messed my order up. Twice.

Placed my order on the app around 05:15, entered the drive-thru around 05:25, and waited around 3 minutes, but nobody answered. I went inside and was greeted with music that made me feel I was on a night out. I stood around for 5 minutes and didn't see a soul in sight. I even popped my head around the corner to look in the back several times, shouting, "Hello, anyone here?" Eventually, someone came out and took my code. I finally got my order and left at 05:58, and I had only ordered a sausage McMuffin and a coffee.

Very bad we have ordered 9 pice chicken menu! Its was totally raw :) not fried well! It’s a waste of time and money! Don’t know why they in hurry?

We ordered chicken burger,chicken pieces and French fries it was totally made in hurry it was raw inside we wasted £22 we will not go again

Why do the staff get the orders incorrect every time I've ordered for delivery they forgot a burger. they need a kick up the backside.

Very disappointed ordered a large milkshake and got this 😤

Morning breakfast which is no longer cheap anymore ,bread was stale & food cold ,worst Mackies McDonald’s breky ever,,, gone down hill since renovation as only seem to concentrate on delivery orders

My food didn’t show up so I ordered it again and it didn’t show up been wating 2 hours now

What is a reasonable time to wait for “fast food”, and who is actually in charge? Who is responsible for the p!ss poor, sloppy, and above all ridiculously SLOW service? I’m 15 minutes into my wait, but people are coming in complaining that they have been waiting 45 minutes in the drive through? Seriously if you can’t get a grip and offer the same level of service as elsewhere, they you really should close the doors. It’s shocking.

Over half a hour waiting to receive food and food was flat cold kitchen looked a right state staff stood around laughing and joking about having 12 pending orders of over 20 minutes

Worst experience ever. Their vege burger was soooo bad in taste.they serve hot coffee that is not even hot. Fries were sooo soggy. V bad experience

Great place to dine and chill with family and friends

Waiting over 30 mins for two sausage and eggs! Staff just severing Uber eats drivers instead of people actually in the store! The old fella with the bald head then shouted at me it wasn't his fault and laughed! Shocking service staff clearly in need of more training. Avoid at all costs definitely not fast food

Whys every mc Donald's just gone down hill the foods expensive with children working behind the tills with no care in world on the quality of food .

Good atmosphere and friendly staff nice place too go

Ordered items worth £13.49 (Philly Cheese Stack, Mozzarella Bites) through the app, didn’t receive either. Phoned the store and was passed to the Floor Manager who said “the last manager put the online menu up too early”. Better off ordering a mystery grab bag since you never know if you’re going to get what you asked for or not!

The food was terrible,fries was so soggy and burger is also not good,packing was out of order,senseless and coffee served there was cold as well. Will never go there again and also not recommend to anyone to go there:(

This was the worst experience i’ve ever had in a mcdonald's, i was served by jodie who had an awful attitude towards me. the machine i had initially gone to wouldn’t accept card payments so i asked her if i could pay at the counter to which she said “no the tills are down”. She then proceeded to walk away. no help or anything. When i finally managed to get my order the chips were cold, and there was no sauce. i tried to get some out of the dispenser but it wasn’t filled up so after waiting 5 minutes at the counter she finally came up. i asked for some ketchup and sweet and sour. she gave me one of each but i was with a group of 2 other people so i asked for 2 more ketchups. she responded with “what for 1 bag of dippers?!”. Even if she is having a bad day this is not an excuse to treat customers like this. she is supposed to be representing mcdonald’s as a franchise but id be embarrassed to have her representing mine.

Bit slow for fast food, but is the the last weekend of school holidays

Service sooooooooooooooooo slow!!! 15 minutes to get 2 coffees at the drive through. Apparently no staff. It’s midday so surely knew before now that there would be no staff at lunch time. Could other staff not cover? Could some notice making customers aware there was a delay have been put up?

The night shift staff only made food for delivery and ignored the customers in the store. The waiting time was very long. Many customers were angry after waiting for more than 20 minutes to get their food.

This is supposed to be fast food 5 min wait to speak to someone at drive through then asked to park up and wait 10 mins for order to be wrong what a joke retail park for me in future

Tl:Dr dont go, a better one 5 mins further on. Slow service by over stretched staff, a priority on delivery orders. Never managed to get a ice cream/milkshake from here dew to it's consistently broken, so often small parts of orders are missing and wrong and the waits are only getting longer. The refurbishment has left it darker and less welcoming. A minority of staff trying to help but clearly need more help to improve the service and products being put out. Either just make it a drive through only or get 2-3 extra staff

Food seems to be a bit cold every time i take me and the kids A lot better than others in and around the area but could do with a bit more customer relation 👍

I orded some mcnuggets but Instead I got a mccat!

Had issue with click n serve payment,had to go in to pay,got seen but ignored until i spoke up.

Dewsbury road since done out is absolutely shocking. Do not waste your money or your time. People in the dining area are put to the back whilst just eat etc have their own doorway to gp pick up and they are served first. Never come here again....

Has to be the worst McDonalds in the North of England! Waited over 20 minutes for my order, when asked at the counter it took a further 5 minutes for them to address the issue. All the while, 3 people were also at the counter with complaints! My food was rock hard and completely cold! The staff are sluggish as hell, not one single brain cell between them - Absolute shambles!

Bought 2 large big mcmeals last night and can honestly say it was disgusting chips were hard and looked like they had been in fryers twice over. the burger bun was dry stale even in edible tang to complain they said I need a receipt even though it shows on my bank card account date and how much. I won’t be using again.

Worse mcs in the country, chips were still raw. And service was terrible 😑

Went mc Donald's to day an ordered this share box got told was 10 pound somert well no it 8.49 which I told him an go 9 bleeding chicken nuggets 😳 they just don't listen to orders the fella on window just changes order to what he thinks its disappointing place

Personally think this is the best mcdonalds around this area, foods always bang on, never had any issues and always easy to park! Can't complain about anything even the toilets are always pretty clean.

Rude to the costumers, long waiting, probably never going back never 😡

Thugs in the entrance abusing customers as they entered and left

this mcdonalds offers a slow service poor management Especially at night when its not even busy the staff dont even make any effort to speed things up

As I awoke this morning delighted for a McMuffin , my dreams were just as quickly crushed as I ordered my food and sat down waiting an impressive 15-20 minutes for a singular meal with the addition of a brownie. As well as this all of the staff appeared as if they would rather attend the Leeds riot than work a shift. Then as I thought it couldn’t get any worse , our very simple order was incorrect , however my disappointment was not solitary, but a shared emotion with several other customers either waiting far too long or recieving incorrect orders . Do better Wakefield maccies

Didn't get what I ordered and only got told it was what they only had and no refund. Wo t be going back ever again. They have Gone down hill so order at.your own risk of losing money

Too expensive if you took a family. Keep your receipt and do a survey and get big mac and fryes for £2.99 used to be £1.99 but there you go cost of living. That's all I do takes 5 mins and am happy paying that price for scraps and a tiny so called big mac .

The fries were luke warm and under cooked. But, for a shortage of time I would have returned then. Very disappointing.

Staff were brilliant, they took time to help me set up my app and talked me through how to use it. The service and food was excellent.

Crap service - ordered meal at drive thru. ‘No hot chocolate’ - no apology. Paid ok got to next window ‘there you go’. No thanks. No dip or sugar/stirrer for my coffee. Appears you have to ask if you want a dip even though chicken strips comes with one they entered no dip rather than just ask me. Fries not cooked property. Thought they stuck them in a basket, popped them in the oil, a timer goes off and they take them out, drain and salt them - should be foolproof but clearly not I remember when McDs had standards now they can’t be even bothered to give you what comes with your meal never mind enquire if you would like sugar with your drink. Thing is they are mostly the same - run by kids who have no service skills and seemingly can’t follow a list to pack the right food or think about condiments. Because they don’t care and clearly no consequences for getting it wrong all the time (literally wrong or something missing or a customised order is wrong every time I order for more than myself via the drive through) Never hot chocolate or McFlurry either - sometimes it’s a no on drive thru but available on the app and in the restaurant…..service much better inside - why is that????

Very busy branch Sometimes wait 10 min for order, not a criticism..

Much smaller than before inside and the service is sooo slow even with it being quiet, less than a quarter full! Seems a lot more understaffed. Even just ordering two drinks takes ages to receive. Used to be better.

Quite frankly the worst McDs I have ever been to. Three separate occasions using the drive through they've got the order wrong. On the third time I went I waited and checked the order at the window. The girl said there's no need to check it, it's right, it was wrong, I pointed out what was missing and all she did was go and get the missing food, no apology just attitude, then she said 'move now'. NEVER AGAIN

Came to this McDonald’s for a McFlurry… again. They weren’t serving McFlurries… again. Going to start asking them to reimburse my fuel.

The coffee was lovely, chicken and bacon salad had rather a lot of lettuce.

Took 25 minutes to get my food then staff were rude when I asked how long and others where wanting over 45 minutes and they mess up orders all.time Foods good though 😊

Never any member of staff on the till as there is only one till,I think its more for delivery and half of the staff don't want to know,orders are always cold and mistakes have been made on several occasions, 😫 the manager on the 22 of July was absolutely disgusting ALWAYS COLD 🥶 They could do with lessons in how to treat customers

Unfortunately, McDonald's is dirty, with trash scattered all over the floor, and the tables are dirty and sticky. The owners are skimping on the cleaning service. In short, it's a complete mess, chaos, and disaster. Could it be that the owners are reluctant to hire cleaning staff? Shame!

had a few orders from here, but I just cannot do it anymore because the tide of incompetency is never going to stop. Staff here just do not care about what they are doing. Orders are always wrong, it can be simple things like missing sauce or straws for milkshakes or it could be missing menu items like burgers. I mean when you order a meal and get the drink and the fries but not the burger, what is all that about? Then you ring the restaurant and nobody cares, so you ring Uber and they don't care either. When you don't deliver what has been ordered it is tantamount to stealing from your customers. THIS RESTAURANT NEEDS TO DO BETTER - BUT IT WONT!, why? because nobody there cares, or gives a damn about their customers, or making sure that they do their job properly. EDIT June - 24, Surprise Fries? The surprise is there aren't any in the bag!!

Great location food piping hot.

A bit dirty and the food is not as fresh as it used to be especially if you order delivery

Just an OK branch of McDonald's, when it's busy the wait time is long and food is just ok.

Poor service only to the night shift treat customers poorly lot of swearing from staff treat delivery driver poorly. its dicusting the way managers act on night shift .

Tbf I wouldn't even give it a rating coz no 1 was giving orders at drive thru waited about 10min to get seen to, then went round to payment waited 10min again to pay but no one was there so I went to next window to see what was going off and they handed me my food and asked if I paid and I said no then they told me to try get out mu car and walk up the drive thru to pay which is a health and safety risk, staff needs sorting out non of they knew what was going off, I didn't pay or get food I just went with out paying or collecting wouldn't recommend going there they dunno what day it is

Joke of a place Clearly understaffed and rude Waiting 25 minutes in car for 3 cheeseburgers, no where to park. JOKE

Very slow service. 14 minutes on a near quiet restaurant for 1 meal. It would’ve been quicker to get drive thru and walk inside to eat.

Waited 20 minutes for food, partly becuase they couldnt find everyone and forgot to give me my drinks. If you're going to make everyone wait in the bays you may as well make them wait in the drive through que.

To busy serving delivery takeaway to worry about the people in the queue for drive though waiting time double since the started this

We were left waiting more than 5 minutes at the drive thru, considering it's supposed to be a quicker option. food presentation was poor, just thrown together. My wrap fell to bits when I removed it from its packaging.

First time for a while stopped going because food was always cold fed up having to take stuff back.This place has always been ok one in town stopped going to

Use the drive through every week and they NEVER get the order right

Bought hot chocolate like hot water only chocolate colour fish fillet meal no fries absolutely ridiculous

Absolute joke of a place God forbid you order online and this is the place that's delivering, they purposely miss food off your order and all you get is a a long waited refund from Uber what a scam with absolutely no customer service

Slow service, delivery cars always parked in disabled bays....

Wish I could the service a 0 ordered food at 10pm been waiting since 10:30 for my food it’s now 2:08 in the morning and just been told there not taking ordered tried to ring them and email them and nothing is going through and I haven’t got my money back either..what a scam..

Freshly updated and very nice too . Quick service and excellent Mac.

Fed up of the poor food and service at this place. Order always wrong, food always cold and to top it off I've been waiting nearly 30 minutes tonight in a near empty restaurant to be served cold food, wrong dipping sauces and bbq sauce on my big mac that I didn't ask for. Who the hell manages to cross-contaminate a big mac with bbq sauce?

Firstly customer service was rubbish didn't open window till we popped the horn and then scan card no please or how much closed window didn't say go next window got home few minutes food cold missing tomato relish cheese and lettuce and just put half teaspoon of mayonnaise

Long wait for food and can’t see any staff due to kitchen being away from till, disappointed there’s no free EV charging after refurbishing. Overall ok

If I could leave zero stars I would! Ordered through the Mcdonalds app, the order was missing items and what we did have was flat cold and inedible, I'm not about to re heat chicken as its unsafe and why should I? Called The "restaurant" to query where our missing items were? Was told to call Uber to request a refund, no help from staff and no apology! That was a performance! We did get a refund for the missing items but not for the cold food we had which ended up in the bin. Mcdonalds staff get the order ready for the drivers it should be the staff' responsibility to make sure it is correct and hot and not the delivery drivers. I wont be ordering again or visiting either!

Absolute disgrace of a place. They have one person cooking food on night. Takes over an hour and a half to receive FLAT COLD food via delivery and takes 25 mins in the restaurant. DISGUSTING

Absolutely vile food since the refurb thrown £20 worth of food straight in the bin.

Waited 15 minutes for an order for 2. When it was ready to collect the fries and nuggets were cold, the wrap had been done so badly it fell apart and the drink was so watered down it might as well have been water

Building is freezing since the refurb, asked staff about it, just said no heating, didn't appear to care but they must've been cold too surely. Food not warm enough and it wasn't busy all, so not like they were run off their feet. ordered on app but 1 portion fries missing, it happens, it was 7 meals, not an issue but was then asked for the receipt as proof but the server had already taken back the receipt with them previously to get rest of our order. Just looked a bit confused over what they should do about it. Usually come here once a month but really put off today, all of us were disappointed

I only live 15 minutes away I just had my food delivered half my drink was gone Chip flat cold I will not be ordering from you again this is not the 1st time my food should not be flat cold wen it only 5 minutes drive not even that and to have my drink half gone I should get what I paid for I will be telling all my friends and family not to order from you.

Give them your custom and all you get in return is a parking fine!!

I like the new refurb and helpful staff on the floor.

Got what I thought was a hot chocolate it was literally brown water absolutely terrible didn't realise until I got home, I wouldn't mind its only just opened after a refurb, won't be going back!

recently renovated, but the seats are very not comfortable, you won't be able to sit for long

Was far better before they just ripped it out and refitted. Seating looks rubbish and look like cheap wooden hard chairs. 1 till to order , rest all self serve, Same as cathedral retail park one. Just bloody awful. Puts us off going there.

If I could give less than a 1 star I would, it’s the worse service in the world! Food is cold, orders are always wrong. Kitchen is dirty and they’re allowed to carry on like nothing has happened.

This is my local McDonald's and with2 McDonald's fans I should be happy it's so close but we do NOT use this place anymore the manager Alfie is Arrogant And very sarcastic I ordered a 35 pound order on the McDonald's app he told me it wasn't payed for after showing him it was he got snotty told me I had to pay cash as was not payed for then left me 30 mins waiting on food I'd payed twice for .. he told me the order had come up twice so gave me the cost of one meal back with my cold meal the food was un Edible flat cold and chucked in a bag he was visibley talking about me to staff after waiting nearly 1 hour from me first placing my order on app I got this food n still had to cook for the kids as this went in bin I will never use McDonald's again and as for there management team they need to rethink alfies Position as is unprofessional and very arrogant to the Customers I hope this is resolved but I very much doubt it. That's why I will not be going there again. Which is a shame because most of their staff are actually quite nice

This is most local to us. Very disappointing. Took ages to get food, then I think it had been stood there as it was all cold. I usually enjoy wraps but it was stone gold and the fries.

Food was cold when it arrived, just a burger and a slice of cheese no dressing or salad, went straight into the bin!!! Wont order from here again 👎

Absolutely disgusting!! Me and my partner have made numerous orders from here through uber and almost every time something is missing!! Uber are now refusing refund due to the amount of times THIS Store has failed to pack all the items!! SORT IT OUT!

Review updated 23/12/2023. Absolutely disgusted with the service here. It has honestly got worse since introducing MC delivery. Staff were rude with myself when I couldn't find a bay to park in while food was being brought out. You can't avoid this if you get the order delivered as Uber driver failed to deliver to the correct house. Was told we should have an order number it relates to. Order number is no where to be seen in the app. Macdonalds staff and Uber eats staff where very rude with these encounters as well. Got a refund with no apology whatsoever. Won't be using this McDonald's again. Or most of them in general for that matter. Disgusting once they have your money they don't care.

Bought 3 double cheese burgers today, and omg I think they dropped the salt pot and pepper pot in them, never had a cheese burger before and I won't be coming back

This restaurant is a joke I ordered a Mac chicken and that didn’t arrive I called them to see inset were it had gone or what had happened I was then told are you able to come to the store to collect the meal I said no I’m un able to then I was told I wasn’t allowed there name and that they don’t have to give me it so I said am I able to have my burger refunded I was then told no due to the fact that there was no proof absolute joke dont recommended at all

Had a chicken mayo the Tuesday 19th ended up with food poisoning and still poorly

Mcdonald's was very good. The only problem was the queue at the drive through. Fortunately everyone was patient and courteous so the line moved quickly. The service was excellent and the food delivered was spot on and the kids loved it (as usual).

Visited this McDonald’s today while I was in the area and was chatting to a lovely staff member called Ricky who was extremely helpful and looked to love his job. It is so nice to see staff liking their job

It's a macdonalds, pretty much what you would expect.

Default stop off when out on the road Usual big Mac.

Even when busy , staff are helpful, considerte to others

Chose to eat here as it needed to be quick! Had to wait 20 minutes! The cars kept going through but not the restaurant! Chips were over salted !