McDonald's in Wakefield

All they care about is deliveroo and uber eats. The customers who actually come in an eat, get shoved aside. Literally waited like 30 mins for my ‘FAST FOOD’ go somewhere else.

Visited McDonald's in Pontefract today good service from a lovely man called John he's a star he's the guy who cleans up after customers and goes above and beyond to help you Thank you John for being so nice to us Jewels & Shawn xx

Went for the kids not for me , food was cold stuff missing as normal I didn't check the bag my fault had to 20 minutes in car park the food .

Drive through used to be quick now it seems quicker to go inside and order.

Slowest McDonald’s you will ever come across! Slow!

Heaving in here with all the students, needs to be bigger!

What can I say it's a fast food restaurant

We call in for some lunch and ordered using the app we ordered the new deal cheeseburger with chicken nuggets fries and a drink we had two portions of chicken nuggets missing and my toffee latte had no toffee in but the fries were hot which normally they are tepid to cold

Ordered on Deliveroo as a treat for the kids. Ordered 4 large meals with a portion of the sharing cheese bites. When the delivery arrived there were no fries at all. Contacted the manager at the Pontefract branch, which is where the order came from to be told in the future to drive down to the restaurant to order so I can double check my order. She also said it’s been ridiculous in the restaurant today and that they try their best. I was also told that I would have to go through Deliveroo as McDonald’s are only the third party! It weren’t Deliveroo that made the mistake with our order. The fact that this isn’t the first time this has happened is absolutely ridiculous service! They might want to re-train there staff to handle busy hours and make sure they Double Check the orders before they are sent out! Disgusting managerial too!!

Foods average service is bad average mcdonalds experience

Cold Drinks were warm and flat the place was filthy

Not a good place to make you feel welcome. Staff are only interested in the take away guys

Fast service at the drive thru.. inside not so much as they prioritise uber delivery before yourself

Very busy and service very slow

Food was fresh and staff were friendly, however, not enough park and collect bays and all rendered useless during store deliveries.

food and hot drink wete stone cold inedible

Missing order so not happy at all.

Missing items. Food is freezing

It was delivered to wrong address and part of my order was missing so cold food and not even every thing I paid for

1st time we've ever got our dips with chicken nuggets thanks 👍

My order was cold and I didn't receive the sauces I ordered and I didn't receive the straws for my drinks or the paper towels for my hands

Getting to this McDonald's is hard work!! There are way too many online orders holding up the queue. Mc Ds is no longer fast food. It's quicker to sir in the local restaurant. It also causes chaos with local traffic. It's a complete mess!!!!

Missing all Hash brown which were 6 no straw no bbq sauces rang up couldn't do anything

no dips. clap cold. flat drinks. no straws.

wrong order delivered and flat cold

If I could give zero stars I would waited in the driver thru queue as normal the car in front went through then was told drive through was closed no signs up.

more than one item missing happens far too often I'm beginning to think that it's a requirement to be unable to read to work at mcdonalds

didn't recieve cheesy bacon flat bread or extra sausage patty

He went to a further location before ours so by time it got to us it was stone cold and the bags were wet and all ripped!! Disgusting we placed order at half 12 and didn’t get to us until nearly 2 o’clock!

Food delivered on time and only came from pontefract and was cold not fit for human consumption won’t be ordering again from pontefract

absolutely awful waiting over an hour just for me to get half an order

thay for gpt the first plus food was cold

Driver was excellent food was perfect

food was missing a main item and rest was cold

Kept changing the order time, then even changed the delivery number and what i ordered, absolutely shocking

Unfortunately these seem to be going down hill fast poor quality of food and getting expensive

I can’t get my head around how thick one has to be to miss items off an order when the order is literally right in front of them.

Service is always slow no matter what time you go Never get greeted at the window which i find rude

Food took an hour to get to us & it was stone cold AGAIN! The chips were like cardboard. So fed up with this service & really not worth the delivery fee.

Took over an hour to come, Food was all cold and none of the dips came with the order. Also kept changing the delivery time

I was told by the app it said that a McDonald’s would be 20-35 minutes and I ordered around 11:30 then it refreshed and said it would be there at 13:00-13:20 and I had to leave for work at 12:40 so I couldn’t receive it and it wouldn’t let me cancel

my Coca Cola was half full and didn’t come with a straw, the chips were cold and only half full

Nearly 2 hours late. Couldn’t even cancel the order.

ordered 2 egg and cheese meals and 1 sausage and egg meal. 2 sausage and egg meals sent instead. meals and coffee s we're cold. over done sausage plus egg shell in one of meals. Overall disgusting!

All the food was absolutely flat cold. And some food came wrong.

never arrived at my address no happy and not first time

Food was cold and waiting for longer than an hour want a refund

Order was cold and a full meal was missing

The food was freezing and the colouring on the milkshake cup was melting on my had and it went everywhere!!! not happy one bit

Missing my daughters happy meal my meal was cold and was half hour late

Thanks for ensuring that I received my mozzarella share box today but what needs addressing is extra burger sauce ( not mayo ) if I wanted mayo I would have added that to my order Thank you ☺️

As usual great food and service

Freezing flat cold and chips missing

Excellent service food arrived hot

Didn’t even bring half the stuff we ordered

always missing items, constantly having to ring or ring just eat.

The food was cold, we were missing dips and a milkshake and the lid hadn't been put on the other drink so it had leaked everywhere.

Food was over an hour late and freezing cold when it arrived. Food was clearly cooked when ordered and then just left on the side for over an hour.

The food was barely lukewarm. Not good.

late and frezing cold, heated up but through away never again

Food was nice and warm, got every customisation offer I asked for, no issue with any of the food or drinks. Prepare time was quick and delivery time was very quick and the delivery driver was very nice!

Food was stone cold, could put it in the freezer and make the temperature drop. The delivery was woeful, my d**d nan would take less time digging herself out the grave and walk there and pick it up herself and drop it off.

Didn’t want sauce and it’s on both burgers can’t eat any of it

the tome frame was kept pushed further and further, the driver was lovely, too bad the food was colder than the drinks though. :/

Ordered over two hours ago. Given up on expecting it to arrive and want a full refund.

Missing items on small order. Not acceptable

Items missing from the order and not for the first time! And what food did arrive was stone cold!! Absolutely horrendous service.

I waited around 2 hours for my food this is not acceptable and the food was freezing cold

burger toppings were all to one side. chips were cold. bit disappointing when you think your paying restaurant price for it.

But landed on floor at my feet

Half of my drink missing because of delivery driver

Cold, missing dips, straws and my philly burger was 2 burgers with cheese and nothing else. Very disappointed after a hard day at work.

when my order arrived there was an item missing and one of the drinks had spilled all in the bag. care was not taken with my order.

Asked for Dip but not provided.its not the first time am experiencing this …

no sauce no straws abysmal service

This time Mc Donald’s got it right .. Just eat are great it’s mc Donald’s that get things wrong

Missing both hash browns from meals

food was cold and over 2 hour late

You didn’t put a small cheese burger on my order

later than originally said on order, which kept changing. When arrived was flat cold

absoloutely disgusting, sweet chilli wraps only had 1 piece of grilled chicken, next to no sweet chilli, more salad than anything and the chips were like straw

Disappointed as just seems every time we order something, somethings wrong. This time we ordered a 5 chicken select meal and in the chicken select meal there are mozzarella sticks.. need to start paying more attention to what’s being ordered.

items missing again. seems to be everytime we order from pontefract.

Shocking service. Order missing, they forgot my burger, you know the MAIN thing from McDonalds! Fries were rock solid and they forgot my dips for the nuggets too (as usual). Horrendous.

I can't get down my flat stairs due to operation on my foot they brought it up to my flat for me the service was brilliant 😀😀

Ordered McFlurry and paid for it. This didn’t arrive with the rest of the order

2 burgers was missing and food came flat cold, arrived 30 minutes late pasing the estimated wait time

The food was late and after waiting a long time for it a complete meal was missing meaning someone had to do without, absolutely disgusting service from mc donalds

Terrible! The food was cold as was the tea! This isn’t the first time I’ve ordered from this store and through Just Eat but it seems to be getting worse!

delivery driver amazing as always. on time polite ect... the food though not great unfortunately.. the chips were over cooked n stone cold.. burgers though were delicious. thank you 😊

2 hours late to receive a doughnut and half a coke, Pontefract McDonald’s is a waste of time had loads of wrong orders, won’t be using again

We get to McDonald’s for 10.50am and due to the queue we ordered the breakfast so we didn’t miss it. When we went to pay they said they couldn’t put it through the till as there was no more breakfast after waiting over 15 minutes in the queue. We ordered from the lunch time menu and we were told to go wait in the car park which was fine. What wasn’t fine was that we were waiting an additional 20 minutes, especially considering this is “fast food”. When we got the food the chips were cold and the mozzarella sticks were less than Luke warm. The person who brought the food to the car didn’t say a word and just passed the food.

Said the driver was there for almost half an hour. Clearly picked up multiple orders and was stone cold when we got it

i got a notification saying delivery will be delivered at 6 and ended up being delivered 35/40 mins later than that, chips were lukewarm and chicken nuggets were just warm

Food was cold chips were black and soggy, forgot all the sauces and took over an hour and half to be delivered.

food over an hour to wait after ordering saying was no drivers! when food arrived it was cold.

food was freezing and item wasn't correct food had to go in bin , still not received a reply regarding this matter

The delivery driver said he’s delivered to my house and hasn’t at all I’ve been waiting since 12:05 for this order and still not received it and it looks like it’s gone to somebody else’s house and I can’t understand as I have got the code here, which they are supposed to ask for at the doorabsolutely disgusting

Half my food missing the rest cold with hot chocolate

Cold food missing dips and burger the fries were squashed well done 👍