Burger King in Wakefield

A rather dingy example with litter and mess.

Ordered food for delivery from here, Bacon Double XL Meal and extra onion rings. They missed the fries off my order and the drink had also spilt and Uber basically told me tough luck. Avoid...

Had good experience and the stuff was friendly

If you do delivero then please have enough staff on to catering for this as a 30 min wait to get our meal is ridiculous

Took nearly 20 minutes to get 3 small burgers and some chicken nuggets. Staff don't seem to know what they're doing. Food was cold when it came. Didn't take it back because couldn't be bothered to wait another 20mins.

Just been an gave me wrong order and why because a Asian was serving and couldn't understand properly had to repeat 3 times and so did person behind me, get English speaking people serving, was supposed to have king chicken royale instead small burger with chilli I think on sumet slapped on top anyway ordered some loaded chips i think like 15 chips with some cheese an bits bacon on nice but 4.69 never seen worth it but I'm just mostly peeved about the wrong order. I like Burger King but not worth it and now get wrong orders liable to stop

Don't accept BK rewards, poor franchise decision. The other major fast food places in the area do. Eat there instead

I ordered my food to this place and it switched my location to another burger king 1.1 miles away. She never even gave me a refund.

Been here several times but lately haven't.

Just like any other Burger King, can't really go wrong and I'm pleased to say, I found this one near Xcape very clean and tidy compared to some others

If you're ordering delivery through deliveroo or similar be aware that there is only a 50/50 chance that the staff here are capable of getting ANY of your order correct. When it's right it's probably one of the better Burger Kings but having to argue with Deliveroo over a refund every other time is pretty tedious. Would highly recommend getting some employees with higher reading comprehension skills.

Better than McDonald's good service and friendly, despite the app not working the assistant still allowed for the cheaper rate

27 mins to be served.not even busy . Food couriers just grind every thing to a stand still . Still waiting for food after 40 mins . Not sure why it's so slow. Update . Order wrong , and burger buns are soggy for some reason . Been to the Sheffield arena bk at kicking out time and the service and food was much better .

The burger king in castleford at xscape it wasn't that busy

Served by a lovely girl called anshita Fantastic customer service which was a stark contrast from the last visit so happy they've got better staff in now

Best BK I’ve visited, friendly staff, quick and quality food along with a very clean place. Waiting time for quite a large order is 5 minutes at most! Only criticism I have is the low amount of sauce on the burgers.

I like the level of hygiene in restaurant

Food is good here..but there's always a queue..the wait is ridiculous. Customers with tickets standing all over waiting for food. Reminded me of Argos..loud music.. kids shouting..needs more staff

Food was terrible bread buns were stale. The bacon on my bacon xl was like rubber we ended up throwing our meals away.

wasn't busy at all ,one person before me still.had to wait 21mins for 2 children s meal ,ridiculous

Am not a love of fast food burgers...their ok ish...the extractor from the shop is truly revolting burnt oil wafting all over excape area.. not nice at all If thats going in your body...can keep it...🫣😱 i know FF outlets have to be efficient for cleaning but its a tad utilitarian..😵‍💫

It's okay. So expensive though and always waiting about.

Great lads, completely different approach to delivery drivers. The new staff is really great improvement. Well done changing my review from one star to five.

Great food, been sbout a year since my last burger king. Staff miserable.

Food was quite nice, but service was very slow.

food was cold asked for another and that was cold to

Been over a year since my last one. Enjoyed every morsel. Best burger around.

Typical burger King, can't go wrong with a whopper meal. Use the app to get discount guys

It does the job. Staff did the job of getting you the food but struggled in service. For 3 burgers at 20 pound I rather have the steak and two chicken nuggest dinners from weatherspoons for 25 x

Good food but the crew member manager spoke to an other member of staff in front of us .In an utterly degrading fashion .Poor lad if I were him I'd be long gone ,use your head and all rest of the nasty comments no need for it BULLYS r not welcome in the work place as I'm a manager my self people skills cost nothing

Ordered for delivery, driver didn’t show up had to go to the restaurant. The staff were brilliant and replaced the food no problem

Shocking service if you can call it that waited over 20 mins for food staff kept taking orders resulting in back log and a massive cluster at the counter. Ah and god help if there was a fire only one exit out of two was open.

Waited quite a long time to be served even though we were at the front. Felt a bit awkward stood at the till while the staff walked around like we weren't there. We had the vegan selection. The food was great and was given to us promptly

What all the smoke is about?! Been twice the past few weeks an the place is full of it 😄

Cold food. Staff working hard but struggling to cope with how busy it was! Not enough seating. Not very clean or warm. Ate our meals with our coats on to stay warm. Wouldn't go back!

Only thing that was warm where the fries the rest was very poor. Will not be going back and would not recommend

You get the special biger as looks great. Then they don't cook it and it tastes raw. Had to pick the jncooked bacon out. These places are bad really bad.

If I could give less that 1 star I would. Waited over 20 mins to get food. They are more concerned about the Uber / Just Eat / Deliveroo orders. Very slow and couldn’t care less. Won’t be going here again!!!

This place takes absolutely ages to even serve 1 person fast food it is not

Its OK, nothing special. The burger was tasteless and dry as if it hadn't been flame grilled. There were not enough seats or tables, most looked like they'd been removed for covid but not replaced.

Fast service nice staff good food

Come out smelling like you've been flame grilled yourself. Staff look like they hate their jobs.

Staff very slow. Food was very dry. Plenty better burger Kings than this one.

Food and service was good staff friendly. No real atmosphere room very echoey.

Terrible service... No one cared at all

Never again, Waited 15min at the counter to be served, not busy. When I asked if anyone was serving I was told ( Yeah in a minute) then he just walked away. Couldn't wait any longer so we left. Some customer service training would be useful..

Took 15 minutes to be served then another 8-10 minutes for food. Only two people working who were struggling to get through a busy store. Need more staff in or if they are not willing to get the staff they need machines to order from to free the staff up to prepare food quicker.

Good little place nice to get aways from everywhere that has sold out to uber, ect Doesn't take 3 hours to get your fast food, Just a little annoying paying for sauce 🙄

Small Burger King so you tend to find it doesn't take many people to make it seem busy. Food was good and service average waited about 10mins.

Expensive luke warm had diarrhea morning after bit sure if it was from here but didn't eat much else that day

Terrible service. Don't go here

The food was cold and the staff very unwelcoming!!

The best i have had for a long time . Everything was hot which it always should be but never is .

Restaurant was clean, food was hot, freshly made and good value.

Ordered 3 meals from Burger King castleford food says it has been delivered I have been charged and not received my Burger King however have received pollo chicken chips how can u mess an order up so bad I’m fuming waste of my money won’t be ordering from here again

Not the best BK we've been to. Uncleared tables dirty floor and half cooked onion rings.

Food was good here , don't use it much , coffee isn't up to much but enjoyed it all the same

Will not return staff surly food like cardboard

Nice friendly staff. Quick service

Service a little slow but nice food

Tiny place no menu to view of all that was available that I could see.

Good food good service Good value for money with the app

First time in here. Large roomy counter, quick service. The chips were spot on.

Food was great as always but same old same old with staff and the app. Super slow staff that looked like a bag of rags with dirty fingers and the app tels me the restaurant doesn't do mobile orders but there was a queue of delivery drivers picking orders up, made no sense. And they priorities delivery over customers waiting and it is extremely annoying when your stood waiting 15 minutes for food. Massively let down thank you.

Helpful and friendly staff, the customised burgers were spot on. Only gave 4 stars because of the long wait to receive our order, even for customised items and the frozen Fanta was not frozen when we got it

My children enjoyed their meals.

Only went in because they are advertising on the window £3 burgers but once inside they don't do the app

No wonder Mcdonalds is no.1! Queued for 10 mins and left, waste of time. Absolutely useless.

Amazing the burgers are better than Mcdonald the chips are amazing overall a 5/5 would definitely recommend and cheaper than Mcdonald and KFC as well.

food all over floor orders been taken with a pad and pen and it seems uber drivers get priority over the queue I had to stand in to order

None of the staff with long hair have hair nets on . Hot day they got drinks out ten mins before burgers were ready so the frozen fanta was half melted really poor service all round. Floors were filthy

Hallomi burgers are best... bit expensive but worth it

Good food but desperately slow service & it must be one of the few BKs with no order screens. The server was writing orders on a pad! No aircon too & very hot

I've never known a burger King like this, omg organised chaos! Waiting for sooo long and not even busy. People were just walking out in disgust

We waited absolutely ages in line to be served, no one said what or how long the wait was and people were waiting just to receive their orders. So in the end we just left.

Very old fashioned BK. Food good as ever.

If the owner of this business would like to sell, I'm very interested...once I've implemented some management and staff which have basic a understanding of line service for fast food, I'm sure I could slow the huge lines outside the nearby McDonald's and make a quid.

Food was as good as it gets service without a smile ...couldnt get a table as everyone was full of rubbish and the floor was thick with nugets and chips no cleaning done even when there was no one at the tills ....the money it cost should at least be able to eat in a clean enviroment

Tasty burger and better fries in my opinion than other fast foods.

I did not feel like a burger King on my visit not even a burger prince or count or lord or baron or dare I say Duke just a lonely burger peasant. rude staff over priced food and small portions.

Vegan burger is yummy great quick service

Tried bacon double cheese burger XL it was XLent

Old and worn BK in need of refurbishment...but excellent staff taking good Covid protection wearing masks etc.

First bite, burger bun broke into pieces falling to floor

Staff was little ignorant to be honest . Burger was average

Just awful. Place empty, cold and food was not any better. Took grandkidscfir a treat, never again

Very dirty inside and food wasn't great.

5* for my order and the lady who served me small petite blonde- light brown hair……however 0 * for the lady with the short red hair who very rudely interrupted me making my order. I wanted to leave it after she completely interrupted and she ignored what her fellow work colleague had already said to me. Awful customer service from that 1 person. I asked for sauces and the young lady said they are 15p each I said yeah that’s fine, as that was being said the red haired lady interrupted with you want sauces you don’t get them for free you know you have to pay for them with your food. How she managed to get a job in that industry is beyond me.

I'd give 0 stars if possible, didn't deliver and refused to answer the phone I tried 20 times! I'm not happy at all !!

Went to burger king as the other places were busy. Got my double whopper with cheese meal and it was as I expected. I enjoyed it.

Would have been more but there was only one member of staff on the till so it took about 20 mins to get served then a further 15 to get the one children's meal I ordered.

Friendly staff. I got served straight away and my food was done straight away

A regular place for me when wanting some quick fast food. The food both tastes great, and unlike most other fast food restaurants, it also looks tasty and appealing. Prices are fair and make it very easy to get what you want without breaking the bank. Staff there are always friendly, never had an issue or a complaint to give about them. Restaurant itself is clean, tidy, and the layout is easy to navigate. Would recommend if you're looking for some quick, affordable and tasty fast food!

Bread bun was stale no deserts wouldn't go back

Burger King always serve up tasty food, but let's face it, it's never fast food - even when they're not that busy. You stand there waiting for ages after you've ordered. You start wondering if they've had to kill the cow first. We ended up in here because all the other restaurants were full, on a busy and rainy Saturday. This venue is soulless and really looks unloved. It isn't a particularly pleasant dining-in experience.

The food was hot and tasty and quick but service about the worst I've ever had. The member of staff who served me was rude, impatient, patronising and unhelpful despite me being the only customer in line at that time. I was served by this same member of staff a couple of months ago when I was last in the area and I'm sad to say it's been the same experience twice. Needs some customer service training ASAP

Got the order wrong after a long wait staff more concerned with delivery orders than dine in at least 8 deliveries wen tout while we waited for 3 burgers and drinks only one staff member taking orders at least 3 packing deliveries.

Had plant based burger today and it was great! Poor score as main lady manager serving at 2pm today was miserable bordering on rude, massive queues tool ages to be served and the was taking her sweet sweet time putting the orders together like she didn't care or want to be there instead of trying to clear the backlog of orders or apologizing for the wait. Food was great but won't be going to that branch again as it wasn't a good customer experience.

Nice food but place needs a refurb

Ordered 2 whopper meals at £21+ on Deliveroo and one whole meal was missing as well as it's drink, I'm really not happy and was unable to get intouch with the store, what's the point in having a landline if you're never going to answer