Mcdonald's Restaurants in Cheshire East

Service is really slow. No leadership, no customer service. Even when it's quiet you should expect to wait 20 minutes for a drink or a desert.

However Callum is a nice worker the maccies worker Matthew always seems to make me experience here a nightmare I love in the area so I come quite a lot because there is no fast food restaurant but this maccies in the area and it never fails to disappoint me it’s either the staff have an attitude and can’t do there job they r paid to do and let us sit here with 1 or more trays making us uncomfortable bc the lack of space or the food is cold stail or poorly prepared the staff are really disgusting and have no consideration for anyone’s well being the only workers that have a heart is callam and Clare

Staff were friendly and helpful. Had a great experience here. Kids got given flags and drawings. Food was hot and fresh. Can't fault it.

Came in with high expectations, bought my meal and all was good (well as good as you can get it here!). Then i noticed they had a 'winning sips' promotion on. I WAS NOT GIVEN A WINNING SIP ON MY DRINK. this has wasted my money and not aided my crippling gambling addiction one bit. i then had an interaction with a staff member whom which told me no. no? what do you mean no. i was not given a winning sip and now i am left here scratching my right arm desperate to continue gambling. 0 starts if i could.

I ordered a meal at the drive through and asked them to add bacon and pickles the young girl said she added them to my order. I drove round to the window to pay for my meal I asked again if the bacon and pickles were added to my meal so he asked the person that was preparing the meal to make sure they were added. I received the meal and asked again and they said yes it’s been added. I got home and they hadn’t added the items I requested. How hard is it for 3 people to be told what I wanted, it’s displayed on a screen and still get it wrong. Now I’ve got to drive back to get the right order. The girl that ga e me the bag with my meal in just stuck her hand out of the window and handed it to me and never spoke a word which I think is very rude. She could have at least said there you go enjoy your meal. Shocking customer service for a well known restaurant. Obviously lack in common sense and communication.

Waited 10 minutes in line after paying at the payment window to then be told I had to park in a parking spot for another 5 minutes, I would not have minded but my order was only 2 wraps of the day

Staff so unhelpful, food cold, used the microwave that is there to warm baby food up to reheat. Worst McDonald’s I’ve ever been in.

Despite ordering through the app and there being no queue at the Drive Thru we had to wait a long time for the food to arrive. Totally uncommunicative staff who got the order wrong, which we only discovered after we’d driven away. Sadly this wasn’t the first time with this restaurant. A very poor experience.

Probably the worse McDonalds you’ll ever go to. Slow, food cold, staff useless, Drive Through always park you. Just terrible.

Not happy. Ordered £24 worth of food last night, half of it missing and the rest cold. Spent over an hour trying to get through to the restaurant and the driver to be told they couldn't do anything stressed out for the whole night. Walked all the way down to the restaurant in the pooring rain with the cold food that we did get. One nice gentleman said he would remake the food for us which is the least they could do for the trouble and loss of money. However, Morgan a lady working in the back refused yet she had no clue what we had gone through all evening. Not acceptable. Ruined our evening. Hungry and money lost. Never ever bothering with this maccies or any maccies again. Enjoy my money. And don't trust uber drivers looks like they're stealing food.

Staff were rude and unhelpful verbally abusing under there breath felt threatened and mathew threatening to be mean

Living in Sandbach this is my closest McDonald’s, however 80% of the time the order is wrong and 70% of the time the food is Luke warm or cold. I’ve had hot fries from here once in 20+ visits and they are always always making unforgivable mistakes. How hard is it to read off a screen and put the correct food in a bag??? Clearly the staff don’t care and I’ve been coming here for 20 years, i keep giving them a chance and they fail almost every time. In comparison, Crewe at macron way get it right every time and the food is always hot and fresh, therefore I drive past my Sandbach McDonald’s and go 5 miles for my McDonald’s at Crewe, recommend considering going elsewhere, Sandbach is just truly awful….. and considering the staff that put the food in the bag are so terrible, you have to wonder how good the cooks are 🤢🤮

staff are violent and verbally abusive. swearing and squaring up to kids the age of 15 and the staff are very homophobic

the worker ralph was very disrespectful telling me to sort my life out and squaring up to me whilst being verbally abusive

Matthew start being mean to me and my mcflurry was cold and he was very mean when I asked where I was it took 15 mins for a small mcflurry

I've given this place multiple visits and unfortunately it's not as the other ones around the area. The burger bun is just tasting like something that's sat on the shelf forever, or possibly best before date is gone. Same with beef, just not fresh. Today I reached the point when I'm not returning. I ordered a cheeseburger and I was very clear it must be without onions as of a severe intolerance. I ended up on someone's driveway with whole mouth swallen up to ask antihistamine. One side was full of onions.

This place has got to be one of the worst maccas around. They consistently put food together wrong and only seem to be able to offer mcflurries about once a month. When they do have them they only remember to put the sauce on about 20% of the time. Perfect example today when we received our takeaway, my partner got the wrong burger and I got a McFlurry with no sauce on AGAIN (when will I learn). Wish someone would sort this place out as it’s rubbish.

Extremely poor Manager on duty today [ 7th July ] with non existent customer relationship skills - indeed she could be viewed as the Sandbach McD's Customer Disincentive Manager -

You have to wonder what exactly is McD's Bacon made of when it comes out looking like a good defrib could get the old Porker up on it's trotters again - if that's what it comes from which I doubt - See the image for the Double Bacon and Egg Mc Muffin on the display board on the wall behind the counter ? Forget that , it looks nowhere near it - pale , anaemic and uncooked - get a grip McD's !

Ordered steakhouse burger, items were missing from it ordered food at the counter no one advised me this was the case then spoke to a manager who responded with oh sorry! I can’t do anything about it great customer service!!!!!!

AMAZING APPLE PIE 10/10. You need to get if you’ve never had one before, it will change your life 100%. Love love love love

Waited 20 mins for breakfast when the restaurant was not busy. When order finally came it was missing items and badly put together. Orders all over the place. Needs somebody with authority to set targets for this restaurant and ensure they are met. Current managers couldn't run a bath.

As with all UK Mc D's there is a big staff churn here . The problem at Sandbach though is that the good ones don't hang about but the useless ones unfortunately stick around like limpets . Yet another wrong order today , the process...

Went there today I bought mc chicken sandwich meal and a Latte the Chicken Burger had about 10 Strands of Lettuce and tiny blob of mayo the burger was hanging out the bun and it was cold the chips well they were not chips the...

Visited the drive through and bought 2 big Mac meals with 2 lattes, I live 3 mins away and when I got home everything was cold, not the first time , waste of money .

I live in the area and visit this McDonald's fairly regularly (and this is possibly part of the problem as there are next to no chain fast food restaurants in the area). On my last few visits through the drive through, the processing of the...

Matthew has a very good customer service and is a good man always working hard he is the hardest working person here give him a pay rise

Stale bacon bap, the bread was like it had lost all of its moisture. Zero point ringing the restaurant as I’d just have to waste money in fuel going back. Majority of the time this McDonalds messes up your order and don’t give a monkeys...

One day I live in hope that they will get an order right! Put our order through on the app and they give us someone else's order because they haven't got ours ready, seriously! Waited ages for them to sort it, so much for fast...

This is the 5th time now in about 8 visits where McDonald sandbach have missed a main meal off the order! Had the chips drink etc but no big Mack or chicken legend! So frustrating 🤯 when you get home and someone I. The family...

Via Uber eats, after not arriving for half an hour after they said it would, checked the app and it said delivered. Rang the support numbers to overseas call centre, they said it had been delivered and hung up on us. Tried again, the next...

22/7/22 Queued for 15 minutes with only 3 cars in front. Drove off eventually as nothing was happening. Passed it about an hour later and the queue was at Middlewich Road. There is always something missing from the order. It needs a good shakeup

We where in a hurry driving through Sandbach we decided on a McDonald's. We turned in and there was quite a large queue so we opted to park up and go inside to order our food. We ordered and joined the other people who where...

I ordered chicken nuggets and got chicken selects. Had to wait for the food. Didn’t get offered any sauces with my medium meal.

Staff are RUDE, RUDE and oh yes RUDEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!! Do you know who won’t be visiting McDonald’s in Sandbach again? ME!

Called in before attending an appointment, only had a filet fish burger. The worse fish burger I've ever consumed utterly vile, the fish tasted rubbery and the bun tasted stale will not go back to this store again

Very slow service, food ok when it eventually arrived. However this McDonalds is consistently ruined by the gangs of kids using it as a hangout. As a family you don’t want to take your little ones somewhere that lets groups of kids hangout swearing, shouting,...

Absolutely disgusting. Ordered at the drive in and was told to wait at the last window. Waited for over 10 minutes and then was told the veggie delux wasn’t available. But they had substituted with veggie dippers on a bun. We took the food home...

Probably the slowest fast food drive in anywhere. Goes worse all the time . C’mon management speed things up. Staff training ?

Awful order yet again they get wrong and refuse to help totally unhelpful manager and frankly think nothing of customers rude and arrogant Bring on new management Mac Donald’s your not beyond replacement

Had a so called double sausage egg mc crap for breakfast Dried up patties.egg all smashed up like scrambled egg Total waste of money and rubbish

Because of restrictions they are literally only Letting in 3 people a time and service is still awful. Guy called Matt just screams at loads of school kids for no reason and 20 minute wait for a hash brown and some hot chocolate.

Asked for 2 cheeseburgers with just ketchup, and was basically given two hamburgers instead in the cheeseburger wrap. What a disappointment!! How hard is it to get a simple cheeseburger right?!! The fried also weren’t properly cooked, some were still raw inside.

We visited for breakfast for my sons lockdown birthday treat. Several items from our order were incorrect or missing completely. When I returned to ask for the missing items I got a blunt “what” when I arrived, I explained out disappointment for what should have...

Sat McDonalds breakfast. Asked for a plain bacon roll asked if I wanted red or brown sauce,yes please. 1st attempt bacon roll with egg, 2nd attempt bacon roll with cheese, at my wits end. Was it so hard to get this right after twice going...

Drive thru. Very efficient polite and quick service Well done There were a lot in the queue. But didn’t wait long

Never can go wrong with a maccies. Had a weekend away drop off for pit stop. Ordered food get called to collect. To be told by this gentleman, move out the way.. Excuse me we got call to collect our order.. (well not sure about...

Longest queues ever, Rudest staff ever, rudest manager ever, wrong order, an absolute disgrace to the brand - assume this is a franchise? Needs to be closed down.

Called in yesterday for a breakfast, very quiet inside due to covid-19 requirements, but the staff were friendly and on the ball, refusing service to customers who came in without a face covering. Well impressed. Food was served up fast, but bear in mind that...

Frequently experienced; - Long waits, even when it's not busy - Core items unavailable - Cold, soggy food - Missing items after drive through If you've another option- avoid this place and go elsewhere.

Yes won't be coming to mc Donald's sandbach anymore as a mr kennerly works there hate that family they are bad news I used to spend alot of money there but not while is is working there

you can't go wrong with a maccies, cleanliness is good, staff are generally friendly but there's too many kids hogging the tables as a social club and not eating anything

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Literally can’t get anything right here. Go through the drive through and place my order. Go to pay and it’s more than it should be. Then they realise the car in front has paid for my order and they are trying to charge me for...

We were travelling up North to visit relatives,and decided to stop at the motorway services and thought we would give Mcdonald's a try it was about 1 o'clock lunch time the place was not very busy so we ordered,i had a bacon double burger and my wife had a chicken wrap we were given a stick for the table with the number on,and it was about a couple of minutes before our meals arrived,we had asked for sauce with the meal i had a cup of tea,my wife had coffee and did not want milk.(wait till the end of the review to reveal what was left with the sauces)we opened our food and tucked in,both of our meals were luke warm and also the chips the same,we could not understand this because there was no big queue so we expected our food to be served hot,perhaps we should have complained but you should expect your food to be hot.On the sauces i used 1 tomato sauce my wife used 1 sweet and sour sauce,1 milk,at the end there was 14 sauces still on our tray and 5 milk cartons.(What a waste surely this should be better managed,would i come back here again no way very disappointing,for all those disabled people this is a motor way services,there are disabled toilets and disabled parking spaces outside the entrance.

Having downloaded the McDonald's app I placed my first order, put in my card details and set off to collect, knowing I had to use the counter for first use of a new card, on arrival the doors were locked, this is 35-40 mins before closing time, only to be told it was shut but I could use the drive thru, the problem being I couldn't use the payment card there, a very unhelpful manager then said I could get back in my car and reorder at drive thru normallykind of defeats the object of ordering online.Totally unconcerned and indifferent to the customer in the attitude displayed.

Younger members of staff look miserable don’t smile rude the place isn’t clean clean no toilet paper school kids noisy

Popped into Maccy D’s in Sandbach for a quick dinner treat. Getting a little fed up with queues at the Drive Thru so park up and order it using the in store screen as you can do so at your own pace without feeling anxious about the queue behind or not understanding the often muffled operator taking back to you.On this occasion my order came out on a tray after I’d clearly ordered takeaway and half the order missing including one portion of fries, a cheese quarter pounder and a drink. Another reason to avoid Drive Thru, also finding the food often luke warm more often than not Could do with a shake up with management and staff moving forward

All these chavs came in and took the place over when me and my wife were tucking into our big macs, i felt so belittled when one of the chavs asked me for a 'cig' i was completely shocked by this behaviour.

It was busy but awful service and waits.Can't leave a review with McDonald's as no receipt as machine not printing receipts. Got orders numbers barked at us but no one knew what order was what as most of us didn't have receipts. Since the removal of tills there is no ownership of orders or waiting time. Massive backwards step. Oh and the fries were stone cold. ..

Wrong food given, McFlurry machine is always “broken” 5 different occasions and some how it’s still broken. Worst one I’ve been to

A perfectly pleasant McDonald's with very agreeable staff. The young man who brought our food to our table tonight was particularly helpful.

Right, not being funny our feeling were violated as a staff member (short hair with pink strip (elaine)) referred to us as ‘little rats’ this resulted in emotional distress for me and my friends.

If you like different food to what you have ordered, this is the place. If you think you should check in the bag before you leave, you would be wrong, you need to open the bag, then the box, because what you think should be in the box, is something totally different, I would like to think that this is a one off, but sadly today it’s happened twice. I must add I only went once for breakfast, my daughter had tea from there, both orders were wrong.

Stopped off here for breakfast on the way down to Birmingham. Was very spacious and clean and was also quick service using the automatic ordering machines. Would definitely recommend stopping off here again.

Always willing to give a place a second chance, until now.

Don't come often but had family staying, 5 children. Hate the ordering system, so confusing. Service not bad but hard keeping up with the cleaning of tables. The outside was a disgrace. Gone downhill since it opened.

Popped into Sandbach Maccy D’s for breakfast today. Good value food, all served hot with fast food service. Lovely coffee, other fast food chains should take note

"this is the worst McDonald's in the world" is what a man once said to me in this McDonald's as we stood waiting in a sea of disgruntled customers, as I glanced and looked at the queue forming to complain that they ordered via the drive thru half an hour ago I muttered in reply, "quite possibly"

Just ordered several meals in the drive thru. Was asked to wait. Duly did wait until they brought the order only to discover they have given me the wrong food. Not good enough.

Awful Served by member of staff that couldn't look me in the face & mumbled at me. Cold & green chips & cold coffee. Don't think I'll bother going there again

They didn’t sound happy when they served me, they never smiled or made me feel like I should be there. But they did give me extra pickles like I asked for.

15 minutes for two wrap meals! Always the same. Just forced to go in between sports activities for the kids.

When I went to McDonalds the customer service was deadful. it took 5-10 minutes to get served. Once the guy approached me he wasn't confident and kept saying um and what did you say. once i ordered my food it took another 5-10 minutes until my food came out. it's awful and i won't come back anytime soon. However, the food was lovely.

Call into this McDonald’s most weeks as we need to feed kids quick due to out of school activity’s. The food is well, mc Donald’s, most McDonald’s are the same and this is no exception but the service is very poor. You can easily wait 20 minuets in a mostly empty restaurant, food normally has something missing a spoon or milk for tea, something like that.

We stopped here on the way up to Manchester Uni to fill up empty stomachs.... Fast service with burger and fries that are always lovely and a sit down for a while worth stopping for on a long journey

No receipts in self service machine, got order wrong but a lad was waiting to be served for almost 10mins at 3pm when his mate was sat down n we were waiting for our food with a worker walking past him a few times to talk to a customer he knew and when las was finally served the lady said after taking his money that she needs to wash her hands making us wonder if she’s been touching food or saying something about the lad herself.

Place was busy told to wait in bay1seen loads of cars go through 15 mins later food turns up 2 mins drive back to lodge opened bag everything cold offviously forgotten about bay 1 😈

Terrible smell of sewage. Every time u go there in gents vile same Aug 18 not healthy how much longer is this going on for especially where food is served

What you order never looks like the picture on the menu. In fact the burgers are always soggy, floppy and look like someone has sat on them.

What is it with place you go very early for drive through breakfast one car in front of me and I have to wait in a bag for a egg muckmuffin!!!! Again and again!!!!! . So it's a sunny day I go for a milkshake the dam machines not working again this happens all the time so they must be lying don't they know Macdonald's was formed off the back of a milkshake machine you might as well go to a proper sandwich shop it's easier and better this isn't a new issue it's gone on for 3 years fast food no way a joke

Avoid. This is a terrible Mcdonalds. They simply don't care. Charge you and throw it all together with ZERO effort and care. Terrible.

Awful slow service. Don’t be fooled into thinking that table service saves you a wait. It doesn’t. Rather your meals wait in the kitchen going cold while the standing queue gets priority.

visited this morning first time since refurb where to start firstly went through drive through staff at order point had no knowledge of menu asked if something came with a meal they did not know ....ordered meal and coffee at collection window was handed my drink and food wasn't offered sugar milk stirrer etc had to ask even though knew I had hot drink also no napkins in bag good job I have wipes in my car overall wanted to just get rid of me .. in conclusion bad service from this McDonald's in sandbach might look all shiny and new but let down by staff and service ..just wanted to add i popped inside for loo and they were absolutely filthy would not use came out be better off closed if this continues prefer to drive to winsford

Just re-opened after a refurbishment. This McDonalds was slow before it closed and is even slower now. I have been sat in a queue for 15 minutes with 4 cars still ahead - I only ordered a white coffee! This is ridiculous service.

Upset the little one as they would not do a happy meal as it was to early by fifteen minutes won't stop here again

3 times in a row my food was wrong . Giving me food that was cheaper than what I ordered And only half filling the fries carton

Taking the 'fast' out of fast food!

A few times when we have been here we have had to go back because they've not put all of the food we've paid for in the bag. On one occasion instead of pancakes with syrup there were 3 eggs in the pancake box, not pancakes!! Often they are out of stock in certain foods, particularly milkshakes. Really frequently you end up in the parking bay, but they give you the hot drinks beforehand, so it means your drinks are cold by the time the food arrives. Not the best MacDonalds, but it's handy to have one locally.

Having been a number of times to this Mc D's I find the food is very average --- the fries portions small --- when you complain to management they don't respond or if they do it takes a while --- in my view it is worth avoiding..

Very slow service, rude staff (can only assume they were on their day off when they did customer service training, dirty tables and food missing from my order.

Probably to worse Franchise I’ve visited in a long time.... waited ages after we ordered - staff were unapologetic and didn’t seem to be bothered

This restaurant has got to be said it's service is appalling , whether that's because ones working there aren't correctly...

Stoped at Sandbach services with the family and visited McDonalds. There were lots of people waiting for their orders, however,...

Pedimos una comida en el coche con 2 copas, pidió esperar para comidas como no estaba preparada. Después de 15 minutos tuve que ir a la ventana para recordarles que aún estaban esperando! Nos habían cobrado dos veces y nos estaban esperando 2 hamburguesas hamburguesa...

Called here for food on the way home after a very long day and it was shut.it was around 10.30pm and there was no signs stating it was closed until you actually got right upto the machines you place your orders on.

use this one every week to pick up a treat for the kids, always end up parked in the grill bay, regardless of what the order is, 15mins last night!.

If you use drive through always check your meal, every time we use it when we get home there is something missing so have to go back again, restaurant too small really for the area as always packed and have to queue to order food, other than the the normal standard for mcdonalds .

They never park cars because they can't be bothered to go outside, and thus there's always a huge queue for drive-thru.And the more time consuming items, like pies, after about seven o'clock they don't bother and just say that they'd run out of stock.Basically this store's problems all stem from laziness.

Stopped in on way back to Midlands.Nice service.Lots of seating areas to sit.Also at sandbach service station there is costa