Mcdonald's Restaurants in Sefton

we had cold food and the waiting took forever and we weren't given serniets and we didn't get our drinks full they weren't full we didn't get what we paid for i wouldn't reccomend this mcdonalds i would recommened the one by the big tesco on the kew retail park

On entering the bin was overflowing many tables dirty with cartons paper food on. Ordered meals. On collecting the fries were cold my flat white stone cold. A guy came out and emptied bin started to clear tables non were wiped or cleaned. Tomato sauce all over floor then a female came out with food and told the guy cleaning to stop and take an order out to a car. Had to complain about fries then coffee got hot flat white and fries. My friend went to the toilets filthy floor soaking wet black footprints all over. Obviously no management skills in Southport just a filthy restaurant that needs attention.

only went in for two milkshakes- filthy! outside rubbish everywhere bins overflowing filthy tables couldnt put my bag down too dirty, beggars in your path, awful just awful.

Absolutely disgusting place dirty tables moody staff. Ordered this evening for a delivery and my order never arrived maybe get staff who know what there doing Absolutely fuming my autistic son is now kicking off for his food up all night thanks mcdonalds for your crap service

On a day out to Southport and decided to go to McDonald's as it's our granddaughters usually favourite place to eat. What a mistake and waste of money this was.disgusting mess everywhere toilets are a dirty unhygienic disgrace. When the food arrived at our table it was thrown down I thought the drinks were going to tip up no words no enjoy nothing how rude. Food was barely warm and drinks were warmer flat with no ice. Don't know who,s running this restaurant but it seems like they don't know what there doing.

I placed an order on the McDonalds app for delivery to my business address an hour later the order said delivered but nothing has arrived so I rang customer services for them to tell me the diver contacted me but I didn’t receive a call and food has been delivered and they will not refund !! How many people do they do this too ?? Its an absolute DISGRACE!!

We only ordered ice creams (McFlurry) but the service was quick enough. It is close enough to get an ice cream and go to eat it on the beach. There are seats outdoors if you prefer.

I ordered a double sausage and egg McMuffin and they forgot the egg , not happy . Other thank that it was lovely , partner was happy

Longest wait ever in a Mcdonalds. Food order made then waited 45 mins the counter area was as crowded at a station platfrom in rush hour with waiting customers, plus 10 or more delivery drivers. However the main foucus appeared to be serving drive through. After 60 minutes I was told I COULD NOT HAVE A REFUND. Lady in grey shirt appeared to be in charge, but remained stationary the whole time, she didnt speak to any customer or member of staff, I paced a cone over spilt cola which was awash on the till area. I enquired as to my Food, my order was taken down on a note pad, sadly I had to return it as as the order was incorrect.

went in for a quick bite before getting a bus. Waited 30 minutes for food and when I went up for a refund because I had to leave to get the bus. I waited another 5 minutes to be seen to at the till and received no customer service, didn’t even bother to ask why for the refund, put the cash in my hand and walked away.

I get McDonald's once a month and this McDonald's have never got the order right, the level of incompetence is ridiculous, it is actually difficult to be that thick, probably the last macdonalds il ever eat, waste of time

Something seriously wrong with your coffee today. That taste is NOT coffee. If you need a de ent coffee contact any McDonalds in Preston. This and Kew is VILE. I suggest someone checks this quickly.

Ordered our girls and ourselves a meal last night via the drive through, I have no idea what had happened, maybe it was an inconvenience as we had asked for one of the Big Macs plain but just with mustard on (for my 10 year old), Parked up and noticed that my Big Mac was stone cold and had tasted really strange, opened it up to find out that they had put pepper inbetween the layers of the Big Mac, absolutely disgusted (I could have a pepper allergy) drove back around to ask them and they all laughed. Kept trying to ring to speak to a manager but I’m guessing the phones are off the hooks? I’m taking this as high as I can go, if I was allergic this would have been a lawsuit. It’s vile, and clearly everyone on shift last night should be sacked.

Standard McDonald’s food, all hot and as expected and came quickly. A staff member named Adrian made balloon animals for all 3 of our kids and was really friendly and welcoming. Made a run of the mill trip to McDonald’s really enjoyable.

This place is terrible at night I work during the night I go for coffee one minute no one is answering speaker I have to drive around several times to get their attention I am knocking on window three of them are there but no one answers then when I do get served on speaker I go to next window to pay the young girl hand me the money like waking it into my hand so it falls on floor then I drive to next window no one is doing my coffee they just carry on with their cleaning work I drive around they answer speaker I say can someone make my coffee plz she says they are now It’s crazy they just don’t care or have a manager that can’t even manage the staff

Arrived about 0530. Lovely friendly staff. My sausage and pancakes were delicious and fresh and hot and the pancakes hadn’t been overcooked like in some places. My cappuccino was also hot and the cup was full ( have been getting short measures in some McDonald’s lately!) well done to the staff.

Visit here once a week but virtually never get a mcflurry or shake, I'd say that its less than 1 in 6 or 7. They're always off!

Me, my partner and our 3 children visited this restaurant on 01/06/2023 around 5pm, it was a day trip to southport and I have to say this is the WORST mcdonalds I have ever visited. It was full of teens spitting paper through straws. Screaming and shouting, pushing each other into elderly customers, running around treating it like a playground, all while the staff was just watching and laughing at them. So much for a family friendly place. It was an absolute mess

This has to be one of the greatest establishments in the UK. I fully enjoyed my stay at McDonalds Public House. It was truly astonishing. The grapes fed to me on a vide (greek style) were delectable and the endless mead kept me happy. Thumbs up

Called Saturday afternoon to get drinks to take to the beach. I also ordered some chicken nuggets and asked for garlic mayo dip. Was called to pick up, girl said dips were in the bag but on opening the bag on the beach was no dip. very disappointed about it and its service. the coffees were ok

I was looked after by a lovely welcoming lady on the night shift. I was so relived it was open before 5am and felt safe and welcomed. Hot food and coffee freshly made a pleasant couple of hours

just to say great customer service by the mr wonderful Adrian X called in for Big Mac meal and enjoyed every last bite !!

Needs a good clean very messy spilt drinks rubbish on floor toilet dosnt flush properly dirty tables bins left out just awful to be honest

I have never experienced in my whole life a time like I had this evening. For years now, I have brought all of my first dates here. Even treated them to large meals. I thought, as crimbo is coming up it would be amazing to get festive and take my new bird for a romantic meal here. We drove up and were seated straight away by a lovely guy no hassle whatsoever. He even asked us if we wanted to order at the counter or on the app. We chose to go to the counter as I was paying cash from my under the counter job as a 'pharmaceutical' delivery guy. Bird was well impressed when I got her a festive stack. She said she would stack me later on, if you get my drift. Buzzing with it all to be honest. Even got an extra sweet and sour sauce on my tray. Incredible really. Got home feeling full and satisfied, then was further satisfied if you get my drift. Really feel like tonight was the night I've got my girl pregnant, she's definitely getting a bump already. I honestly feel like if I didn't take my girlfriend here tonight, I wouldn't have this life-changing experience of becoming a dad and marrying the love of my life next week. Buzzing with yous all, thanks for the extra sauce and allowing me to give my extra sauce if you get my drift.

My wife took the kids today and although the food was ok it was the same old story where they forgot essential things to go with it. No napkins which is the norm for this place and more importantly no straws so the kids couldn’t drink whilst travelling. The funny thing was that the girl who delivered to the car said ‘the straws and napkins are in the bag’. It seems if you don’t make it clear or check everything then you can’t rely on the right things being there. They only noticed once they had driven away so not great. As per usual

The only 2 things you had to get right was Tom sauce for the nuggets and sugar for coffees. If you hadn’t all been stood round gossiping about what the manager included (female in grey) did last night you may have been able to concentrate...

I went for a small Fanta and it took half an hour to make I went to ask them about it and they gave it to me as soon as I asked it was watery since the ice had melted because I had waited to...

Went here for lunch after a long drive. There was no milkshakes or ice creams. The meal I ordered was cold and smothered with sauce so didn’t enjoy it but the fries were nice. The toilets were not very clean. Wouldn’t visit again.

I made the mistake of visiting on a Sunday lunchtime for a quick bite to eat. Chaos ensued inside and there is a suspicion that the drive thru takes priority over counter service. My Big Tasty with Bacon come without any Bacon and I couldn't...

Called here mid morning Sunday 14th August 2022 for drinks only having just arrived after 2 hour trip from Derby. Wasnt very busy. only issue 3 people who ordered after me at the counter not on app or the inside machine, got their food and...

The service is crap and I took over half an hour to deliver food which was cold and horrible not impressed

This McDonalds is absolutely terrible. In their constant drive to ensure that they need as little front of house staff as possible this chain now has one small counter where the 30 or 40 people waiting for food surround like marauding zombies mixed in with...

2 cold fillet of fish sandwiches and a cold latte. My mother didn't pay £12 to get cold food and drink, but that's what we got. These are suppose to be hot. Waste of money

I don’t often have McDonalds with it being unhealthy junk food, so I have it very occasionally, as a treat. The drive thru wasn’t open, so I had to park up & go inside to order, which was very inconvenient as I’m disabled with mobility...

I visited the drive through this evening after a 15 minute wait in bay 2 I decided to go in and see where my food was . I was approached by a member of staff who had seen I had been waiting a while he...

I'm more annoyed with myself for going as the last 4 times they haven't had what I want. How many stock item do you have FFS its not like Tescos with thousands of items. How can you run out of Milkshake, ice cream at 2pm...

What to say? It's a McDonald's. I ordered on the touchscreen and selected table service. My food arrived reasonably quickly and was hot. I ate it then left. It was as ok an experience as I've had in a McDonald's.

This must be the worst McDonalds restaurant we have ever used! I wish I’d checked the reviews before going, they’re terrible. Had to wait 45 minutes for our meal due to Uber driver’s getting preferential treatment. When we eventually got our meal the chips were...

I called to say they had delivered wrong. This is not equivalent to a large strawberry milkshake. Apparently I've got to take it up with just eat. It's Macdonald's fault not just eats . Natalie Mulholland

First off I know they consistently forget to put items in your bag here so I should have known better but today they kids needed a treat for lunch and we were nearby. So after being handed my order was about to drive away when...

Placed an order online waited for the delivery through Uber eats tracked said it had been delivered but not to my address contacted ocean plaza they didn’t want to know but was happy to take the £13.95 from my bank account won’t be ordering or visiting ocean plaza ever again beware

What a pathetic excuse of a restaurant. Every single time we visit or order from this one in Southport they miss items from the order. Won't be ordering from the Ocean plaza mcdonalds ever again. Utterly disappointed. NOT UBER EATS FAULT. Have family visiting. After a long drive decided to order food from here. The order arrived with items missing. No options available other than accept a refund as they will not send missing items out. Stupid system that only dissapoints.

Went here after a fiasco with the gelder rose, great service and nice hot food that tasted fresh. It was a large order but my only disappointment was no milkshakes were available something that makes a trip to McDonald’s worth while and they forgot the child’s juice but soon rectified it.

Ordered a breakfast today and was shocked when I opened my McMuffin to find a dead fly inside! Absolutely disgusting!

drive through not working, so had to queue outside due to pandemic and only a few people in at a time. Total time from queuing ordering and receiving food 45 mins. Food Cold and an order in correct. Complete waste of money

if you want a milkshake then dont go here, they NEVER have milkshakes for one reason or another. Think they should just take milkshakes off the menu here

Terrible service staff and warn up food chicken nugget very very ill never eat here again chips was cold

My kids have come home from a day at Southport spent with their grandparents. I'm appalled to be told that a member of staff requested that the children, aged 5 and 9, to wear masks in the restaurant whilst waiting for food. FYI McDonalds, this is England, children under 11 are exempt!

Possible one of the most terrible services in the UK. Rude staff, incomplete meals and sloppy service. Would give it a - 5 if I could.

Very bad service very don’t a clue coronavirus get ridiculous rid of old staff they don’t told me stay here

First family meal since lockdown, didn’t miss it and swore blind I would never return due to previous bad experiences. Well today bowed to the family peer pressure and spent a small fortune. Yes McDonald didn’t let me down nothing had changed- flat warm coke, soggy tasteless chips and a room temperature dry Big Mac. Based on my personal experience yet again I won’t be bothering and will never criticise the wife’s cooking.

I Visited this restaurant with my mother yesterday and I was appalled at the chaos and rudeness of customers and staff. I understand it was the first day of opening for the restaurant and staff were stressed but there is no need to be rude. When we go to the drive thru lanes my mother got stuck between two cars and could not move into the empty drive thru lane causing so many people to be so rude even the car park staff managing the drive thru were becoming frustrated and rude towards us. As this happened one of the car park staff who told us move despite we could have crashed into the car behind as they couldn't move , was laughing and joking about us to another customer, which I believe wasn't very nice words I shall not respeat. After this we went to put are order thru the lady on the drive thru had such a bad attitude she yelled at my mum several times saying I understand and you speak louder ,despite my Mother repeating her self loud and clear politely , I understand it was busy and orders kept coming , but people need to respectful and polite to each other. I will not be returning here until the respect and attitude changes, and me and mother are treated with respect. I understand these are uncertain times and people are very anxious ,however manners cost nothing.

maccies is very fit n it need to re open soon pls because then me n my mates can go n eat 20 chicken nuggets

Usual cold fries warmish burger, why do I bother? £16 spent and very disappointed with what was handed over as so called edible food.

Absolutely awful service today at Ocean Plaza Southport. 15 mins waiting, no apologies at all from staff. Food was cold, fruit shoots and ketchup for Happy Meals missed. Instead of grilled wrap I've received crispy. And staff was busy with chatting and laughing...

A very dirty McDonald’s with very lazy staff who can’t be bothered to listen to what you’re actually asking for but it’s in a good location next to the beach

Bought takeaway sausage at drive through, there was no sausage in it, didn’t discover this until got home, no point in driving back to complain.

I've read some of the comments on here about it not Bering clears at Ocean Plaza Southport, I go her at least twice a week and it's never anything but clean, the staff are friendly and any problems are dealt with quickly. Can not rate it enough.

Bought two boxes of 20 chicken nuggets and both boxes only had 18 inside.....ooooh next time we’ll count them....tut tut naughty

Adrian is an absolute pleasure.. a credit to the company.this is our 3rd visit and he's made a difference each time.

Bank Holiday Monday in Southport, the busiest day I've seen in years. A young boy drops his McFlurry followed by tears. Adrian was very busy cleaning outside but made sure to replace the ice cream and continued his job with a smile on his face, fantastic service. All staff working extremely hard under difficult conditions, couldn't recommend enough.

Ordered a spicy veggie wrap at drive through. My order came in the correct packaging, however when I took a bite it was chicken. Manager apologised and gave me vouchers for 2 meals. After leaving the store I noticed they expired nearly 2 years ago !

Not very well run or managed by the look of it, maybe short-staffed? Food was OK, usual McDonalds fayre, but need to focus on keeping the place clean and tidy!

an ok visit helpful staff clean tables food as we expected but no soft drinks / carbonated drinks available

You could well be shocked and disappointed if you wanted a soda drink at this McDonald’s recently as there were NONE! Hard to believe that there was a problem with each machine and no alternatives served like cans. Anyway we survived the drive through minus drinks and just had a McFlurry that have definitely got smaller and meaner with the toppings. Maybe better go Pizza Hut next door instead of you want a drink with your meal !

We called in mcdonald's on ocean plaza after the cinema (20th July). The premises were filthy and poorly managed.

Stopped for a coffee and snack outside, tables and seats were wet. My husband asked for seat to be wiped and a girl did his side. Food as expected, however the ladies toilet was grubby and disgusting. No toilet roll in first cubicle and then a large dollop of poo on the floor in the second cubicle which I reported to a woman who finished her chat before coming over to me at the counter. Walking out, the floor and whole place just felt grubby and unclean. We are from Scotland and our McDonalds are pretty spotless. Presumable the staff use the same customer toilets and beggars belief that you have a 5 star food rating. Won’t be back.

The worse McDonald ever, waiting forever For a meal Because the order disappeared then everything was cold. Dirty place, mess around. NEVER AGAIN!!!

Being a Saturday with nice weather the restaurant was quite busy but the service was efficient, the staff were very pleasant and friendly and the food was very nice.

Although McDonalds are usually much of a muchness, I felt the need to review this one because the staff were so incredibly friendly and helpful and the restaurant was so clean

This is a very busy restaurant . Especially in the Summer months when the town is full of holidaymakers. But this is understandable because it is right on the beach. It has all the attributes of other McDonalds.

What can you say, McDonald's is McDonald's, same food whichever one you visit. At least here you know what to expect, very inexpensive, quick service and away you go

Me, Becky and the Olds visited here for breakfast and it was lovely. The staff were happy, friendly and polite and the food was cooked to order and very tasty. The cleanliness was exceptional throughout.

Food was standard McDonald's. Service was good but the place is infested with black tracksuit wearing rude teenagers. None of them were buying food just swearing making a mess and taking up tables that paying customers couldn't use. Staff just seemed to turn blind eye which I can't blame them for I suppose as they don't get paid enough to deal with this behaviour . I gave this place a 2nd chance as it was over run last time as well.

Visited with family at teatime, it was very busy, I could see lots of staff but nothing was moving very fast, eventually when the food did arrive it was very nice.

Everyone knows what you’re getting at a McDonalds. Fast food that is usually satisfactory - visited this one recently and the amount of salt on the fries was insane. I’m sure my blood pressure was higher when I walked out of the restaurant. A member of staff asked how our food was - I mentioned the salt and he said he would tell the kitchen. Other than this, fairly standard experience but wouldn’t rush back.

The service here was quicker than other Mcdonalds I have visited and the young man who served me was very polite and alert considering how early it was. I was impressed. Usually you are greeted with a frown if they can be bothered to come away from making up boxes or chatting!! It made a refreshing change

This is bad....arrived and had to wait ages. Seen people in white shifts standing around doing nothing. Asked to take order and food wasn’t what you expect

I bought i chocolate milkshake today, it was the worst i have ever had. It was runny not thick like it's meant to be. The chocolate was very dark in colour never seen it like that before. It tasted vile I through it away and was very disappointed

I'm rating this McDonald's against other Maccy D's restaurants. It gets top marks from me and my wife. The breakfast arrived hot and the staff were friendly. That's all I want from a McDonald's restaurant.

Visited here after visiting the local area and when the staff took my order it took them 3 attempts to actually get it right then once i got my food parked up and checked it they got my order wrong so had to go back in and thats when they changed it.

On entering this restaurant i found the waste bins outside overflowing with rubbish and litter around the restaurant..on entering the restaurant I saw a worker on some ladders cleaning the air con while people were eating altogether a disorganised restaurant..and the toilets were dirty to ..they had enough staff to maintain the basic standards. Considering this was run by McDonald's coroparation it was up to the standards i expect.

We went here for breakfast and used the order and table service option. The food was brought over quickly but after the food was brought over my child dropped his fork on the floor, I then went to the get another fork and 3 members of staff saw me stood by the counter and completely ignored me, eventually another member of came over and got the fork for me.

staff friendly enough, clean and tidy, food as average for a mc donalds. again quick and handy if that is what you want

We took our children here for a rare treat today and as soon as walked in we were met with friendly staff who offered my children a balloon each. We didn't ask for table service but the gentleman brought our sauces and food to the table. He then checked to see if everything was ok. Another member of staff came round to see if everything was satisfactory and explained where we can use the book vouchers with the happy meals. This was a completely different experience to what we have when we normally visit McDonald's. We were very impressed with the friendliness and efficiency of staff. The food was hot and delicious too:)

This has got to be one of the worst McDonalds around. I went there today and the first quarter pounder they gave me had no burger patty, I mean, how does that happen? Second attempt the bun was soggy and when I passed it back to the manager he looked at it and looked disgusted. He offered to make me one himself which was good of him but I had lost my appetite by then so got a refund.

Awful resteraunt. Hottest day of the year and no ice drinks what so ever despite posters advertising them everywhere. Shambles.

Went to McDonalds at around 10:15 on the 19th May. Ordered a Burger Meal and a Bacon and BBQ wrap; we had ordered at Koisk but had to take it to the counter as we paid cash. The employee who took the order (I believe he was called Isaac) was a star. He took our, quite challenging, order really well, especially considering how he stated that he had only been there for 4 weeks. We had got table service at the Koisk so expected this service. It was not recieved.

This is a regular occurrence not just when it is warm weather. Have been numerous occasions to be disappointed! Pathetic!!!!

I visited McDonald's with my grandson for lunch during the school holidays. It was one of the few sunny days so understandably the restaurant was packed. We managed to find a table and I decided to try and order from the screen as there was a long queue. A young member of staff came to help me straight away and was extremely pleasant and polite. Soon afterwards she brought our order to the table. The meal was what we expected and my young grandson was happy with the Peter Rabbit toy. When we'd finished another member of staff helped empty our tray. Both members of staff were working hard under difficult circumstances.

How does a multibillion pound company have “no ice cream” yet again. Do you understand explaining that to someone with autism is not exactly easy. Thought KFC with no chicken was bad enough.

Friendly staff especially one name Grace.

Wanted a quick lunch. Drive through didn't look busy but discovered reason for this was that they were sending practically all cars to wait in the car park. One man had to park up for just a happy meal. There were staff wandering around the car park with bags of food with no idea which car they were looking for. People getting the wrong meals or incomplete orders like myself. If I wanted to park up I would have done so and gone in the store. When we eventually got all our meals and drinks discovered they had given me wrong burger. It was a total shambles.

Called in this afternoon what a disaster.About 30 people milling about did not know where to stand to order,Most people were waiting for their orders. Once I had ordered I asked was there any disabled seating area told NO?A lot of seats taken by teenagers who clearly were not eating in,just taking up seats even though people were stood with trays waiting to sit down, Food was luke warm to cold.On leaving watched a car reverse into the disabled bay at the side of me without a Blue Badge.I pointed out to the driver he was in a disabled bay and got a reply he had been told by a member of staff to park there whilst he waited for his order? he was getting his order just has I pulled away.Will give Mcdonald's a miss in future

Hot chocolate machine is constantly breaking down. The place is a tip at nights inside and out. The staff are poorly trained only half give out napkins and on occasions they get the order wrong. I say sack the manager he's a joke.

I have never seen a McDonalds as busy as this was the weekend we were there. Took ages to get served - can only presume it was because it was so busy. Tried the new Bacon and Cheese flat bread ; not impressed.

U need to get the milkshake machine fixed. I very rarely go to mc Donalds as am a vegetarian and...

We popped in for a chicken sandwich meal and suddenly became invisible. We must have waited 5 minutes to be...

Came for early lunch today after I ordered I think I must have must have drifted out of phase as...

Whilst McDonalds really do not cater for vegetarians (apart from their boring and tasteless veggie burger), today we had the...