McDonald's in Sefton

Typical McDonald's. Functional. Efficient. Pleasant restaurant, all a bit scruffy however, especially the toilet. Value no where near as what it used to be. Given the latest geo political situation, ai will be looking at alternatives

This is known as “Can you please wait over” McDonald’s 😐

Worst mcdonalds ever how it's still open is beyond me ordered 2 meals waited nearly half an hour the shop was empty almost got given the wrong meal no drinks, I expect warm chips but these were freezing and soaked in Greece asked for fresh chips snotty young girl said ok and walked away mc chicken sandwich was cold and hard I could proberly of shattered glass with it! Had to ask again for my chips as I'd finished my burger the bit I could eat hot chocolate was black somehow half empty so didn't drink that had to ask again about my chips finally got them but they were drenched in salt so left half of them meanwhile one member of staff was stood on there in view by the kitchen texting on her phone the whole time! Would never go back here again!

Not the best mcdonalds service is slow and always poor from missing food or long waits for FAST food.

Avoid this McDonald's at all costs, they always miss at least one item off your order.

Food is always a big wait (40 mins usually) no matter how big or small your order is, it’s always cold and most of the time something is missing or wrong. The drinks are always flat too. Fed up of being so disappointed every time. Not worth a penny.

It took twenty five minutes to get 2 Sweet and sour sauces

Long waits, no ice cream, no milk shakes. As usual. 3 drive throughs waiting for orders for 20 minutes. Staff stressed. All the food to go orders are getting priority.

the staff at this branch are terribly slow and inexperienced mostly kids who don't know what they're doing they'll keep you waiting 45 minutes for 20 nuggets

6 people including a manager standing over food chatting doing nothing whilst I’ve waited 25 minutes for a breakfast muffin, so much for fast food, look at all these reviews McDonald’s and take some action!!!!

Ordered our breakfast at 10:35, received it at 11am. Really poor service. So many people waiting and then asking to cancel their orders. When I order here the order is always wrong, takes ages and generally cold. Better management required.

Got a delivery, when it arrived I was supposed to get a bit of food with it. No turns out I got 2 milkshakes and 2 McFlurrys like what sort of joke is this when I’ve been in work all day n get home at 11pm to get no food absolute joke. Wouldn’t go here

Waited over 3 hours for delivery, cancelled order in the end.. Ordered from different McDonalds and got it quicker

it never came. We didn't hear someone knocked or rang the doorbell. We didn't receive our order

Absolute discusting service wanted 2 hrs and 10 minutes and received the wrong food!!!

Terrible, paid for my meal in the drive through. Got a breakfast. Waited 15 mins in line didnt get told my meal was delayed, then two people got there meals before me. Not one staff member came up to me and apologised or gave me my meal or tokd me wgat was going on. I had to leave the que as wasn't expecting to wait so long and had to go to work, never received my meal. Basically robbed me of £5. Terrible. Wont be going back.

order received. freezing cold and the burger was missing half of the bun so not technically a burner!

It was very late. No straw for drink and the food was cold. Second only delivery. The firs delivery we were missing the burger off the bun! Can't see us using this service again sorry.

Optional requests had been completely ignored by staff, despite being clearly labled on the product box, the item still had components included despite request. However, delivery from courier was great!

Just got home with my order all the double cheeseburgers were in double wrappers but had single cheeseburgers in and I thought Kirkby McDonalds was bad! 2nd time I’ve ordered from here 1st time I waited 55 mins (never again)

Only went here because it was after 9pm and I hadn't eaten since lunch. Has to be the worst Mcdonalds in the UK, went to the drive thru collected my drink and was told to go to the next window, so I did, sat there while 4 other cars, picked up their drinks and drove off around me, I thought this can't be right so I drove off round the corner and they're all parked at pickup points waiting for the rest of their order. Then a waitress comes out with my food all confused where I was. I was where I was told to go but no one came. The burger was terrible looked like it had been squashed. Gave me a bad stomach later. That's punishment for going to Mcdonalds, I'll do without next time.

Food was alrite but the service was awful, I waited 25 minutes for a happy meal. Never coming here again.

Chips where freezing cold so unable to eat them

Nice delivery guy, very polite

Coffee had spilled McMuffin was squashed and it was cold

The fries were cold on delivery and there was no dips at all with any meal ordered

Slow service for 1 drink and 1 burger

As an international McDonald's connoisseur, this ranks at the bottom of my list.

5 fries in a large fries box. No care and attention even to ensure box was adequately filled.

this place makes the order and leaves it on the side the courier picks it up even if he takes 44 mins to get there and delivers the package not knowing its been there for 44 mins and hands us food cold this macdonalds needs to make the order when a courier has been accepted or at the resturant. what a joke of and establishment

I live in hope that just one time my food will come out actually looking like the pictures on the menu.

Very tasty food great delivery

Food was cold. Chips where hard and the nuggets as well

Was stone cold and only get offered 3 pound back is a joke

Missing half the order including sauce's and the food that did turn up was cold.

Only car in the drive thru at 10am, took 15 minutes for a breakfast wrap that was missing 2 of the fillings. Hilarious.

15-20 mins wait for 4 pieces of fried chicken and a few chips. Absolute madness - customers standing about waiting for food - staff standing about gassing and gawking at mobile phones, but seemingly no work getting done. Food medicre - chicken was dry but I was hardly going to bring this up only to wait 20 mins for more. I wouldn't recommend it. Don't bother - there's a spoons and multiple chicken shops further down the road which are cheaper/faster/better.

Every time I use this maccies it’s like a 45min wait when I order on the app. Worst store ever! Quicker to drive to another store

Missed half the order and arrived cold the items that did arrive

Delicious food and excellent delivery

Usual teenage food preparation. No care given in the making of Burgers Stevie wonder hangin upside down would do a better job

Pig stable, the tables are dirty, the cleaner is not visible, the whole floor is strewn with all kinds of rubbish

We ask clean table for kids ,staff just ignore us.

Didn’t arrive when it said it did !!!

Always forgets the sources even when a note has been left

we should have had 6 chicken nuggets free but they weren't there

Delivered cold had to reheat as was supposed to be here by 1am an was 15 mins late

Food was late and it is stone cold

If I could give no stars I would waited for nearly 3hrs for a delivery. Tried ringing 21 times to only have them put the phone down on me everytime they answered. 2 young kids hungry, partner gone to work not had his tea. To then only have it come up saying its been delivered when it hasnt. Also doesn't look like I can get a refund so far.

what order after nearly 3hrs of waiting no order has arrived got 2 really hu gryphon kids a husband gone to work with having no tea. so please tell me what order

Nice hot food an order all correct

All food was cold and went in the bin. Ice cream was melted.

Absolute joke of a place if there waited for cold food 2nd time I’ve come and will be the last staff are clueless and arrogant shocking

Food arrived cold and without fries

No milkshakes why advertise if not on - missing a hash brown when opened the bag - an my McMuffin was hard an freezing cold. Driver was lost as well for good knows how long awful service

wrong burgers two were supposed to have no pickle and there were no condiments in the bag despite me paying for them

Staff are so friendly lovely atmosphere

Nice fella polite friendly an quick delivery

Always items missing and they never give you the sauces

driver was lovely. food was warm and drinks not spilt everywhere. first time ordering McDonald's on this app and will definitely continue.

Not bothered aboit a refund but when u order food that comes with dips and no dips are put in then that is poor poor servie

I ordered meals for my family. In the paper bag, my two medium fries were nowhere to be seen. I understand it was my mistake for not checking the order at the drive thru however I tried calling the McDonalds nearby and they did not answer. To be fair, that McDonalds is pretty busy but that does not mean they can just give me half of my family’s meal without the fries. Their customer service is not good in terms of not answering the phone.

Food wasn't hot, delivered 30-40 minutes late, multiple items that were ordered were missing (chicken mayo and sauces for all meals).

Missing syrup for the pancakes and no hot. Chocolate!! I always seem to have something missing from this Maghull McDonalds every time

Went early Saturday morning quick service and food was okay nice staff and clean

Freezing cold and forgot items as always, worst McDonald’s about

If you are hungry and like the store it would be quicker to drive to Kirkby, Aintree or Ormskirk purchase there and drive back . Even if you did you would still be finished eating (your correct order) before your order at this store was even ready. Every time i have visited here I have experienced long waits (longest ever was 45 minutes) Cold food , unhelpful and sometimes abusive staff. In my opinion avoid this store, goto KFC across the road or just drive on.

Worst McDonalds ever. The service here is shocking. Regardless of the time of day at the drive through you are told to pull up and wait ( usually for atleast 20 min) and then the food will be wrong or cold. It is quicker to order from another local McDonalds (kirkby, switch island or ormskirk) drive to that restaurant pickup the food , drive back and then eat in store at maghull. If you did you would still be finished eating before your maghull order had even been made. Why can't somebody resolve the systematic issues in this store.

Ordered from here it didn’t arrive

My order was incomplete I ordered 4 mcflurrys 5 brownies and 2 pineapple sticks All i received was the 4 mcflurrys

All the food was cold no straws or sources in the bag very disappointed

Long waiting the don't want serve just eat and uber , the ignore deliveres drivers , is joke , is they worse macdonald I work whit, 🤮

Decided to give this place one last try despite not having the best experiences previously. Sadly this time was just as bad. 15 minute wait inside for breakfast and a coffee. Hardly any staff on. Drive through all having to park up. One member of staff serving food inside and outside in between clearing tables and brushing the floor. Never going back

No straw for drink, was late, sent a mayo chicken with no mayo, fries cold. Don’t think I’ve ever had a correct order from here delivered or collected

An unfortunate event happened where we had to leave the house during delivery. I assumed the driver would leave the food outside but took it back with him and had a McDonalds dinner on me!

Food was freezing cold with items incorrect and missing

Swore I’d never go here again after a bad experience about 3 years ago. Had a long day & came straight off the motorway for a snack. Straight into the drive thru, no one in front of me. Ordered a Big Mac meal. Went to collection & was told to park up, 3 cars in front of me waiting for food. Poor girl was coming out & the drivers in front of me were complaining about being given wrong food. 20 minutes later they came out with my Big Mac, When I got home, I had 6 chicken nuggets, a chicken sandwich & chips. I also had the bonus of actually getting my Big Mac! I’d have thought with waiting for so long that the Big Mac would be hot, right? Wrong! Absolutely appalling place. Never EVER again.

Delivery was perfect but my double quarter pounder was not in the bag

In the drive thru now. Been sat here ten minutes. At a Standstill. Pathetic

My order hasn’t arrived at all??? It says it has.. it’s nearly 2 hrs late

Just waited 47min in the drive thru, got food and went hime to find chips felt like the came out of the fridge no chicken nuggets in the happy meal,,,, now tried to ring store for over 1 hr ( think they have took phone off the hook) from now on think i will drive the extra 2 mile to the next branch

Driver was courteous however he did offer to return with missing items. Although nearly an hour later no meal had come. Requested refund and will not order again. Giving 1 star only because I had to give something!!!

Completely cold and short on what I ordered I want a full refund

Took over an hour to turn up not the delivery drivers fault and the store has not put in all the food some chips was missing and sauces and chicken nuggets as well as the food being stone cold basically frozen. No straws aswell or sauces also

Only 2 things came in the bag , also arrived a hour and 10 minutes later stone cold.

Cold food like rubber and wrong drinks that was half empty

Loads of items missing from the order Really unhappy

Delivered the wrong order to me I was trying to explain that my order number and the one on the bag of food was different but the delivery driver was so aggressive and rude that I couldn’t even make my point it was extremely uncomfortable

So much for 23 hours it was shut at midnight

24/7, closed at 10? Im dyslexic but still able to read the open sign. Wet wipes

I NEVER RECIEVED THE ORDER. NEED REFUND

Awful service, staff never appear out of the kitchen, tables dirty, bins overflowing if you go to the counter the staff can see you but just chose to ignore you until you step around the back in the kitchen Who ever manages this place needs a kick up the backside !

Food took ages and was cold on arrival and missing items

I don’t understand how hard it is to fill the large coke to the top and not halfway. I also don’t understand how hard it is to put sauces in the bag. I specifically ordered 4 tomato sauces so they didn’t miss it but they somehow did. I also ordered 4 extra sauces with the chicken nugget share box and yet they still forgot it. I am actually surprised it turned up this time, thats how badly run it is. Always expect something to go wrong with this McDonalds.

When ordered the time kept getting pushed back. When it came it was stone cold. Coke was flat with no ice. Also very salty burger. Very very poor

Awful. Every time I use this Maghull branch there is always a problem. Wrong order, ridiculous waiting times both at the restaurant and home delivery, order not delivered, incompetent staff. A mature manager is required to make sure the service improves, the orders are correct and food is ready in a timely manner. I suggest a mature manager as the age of staff at the branch is quite young and obviously don’t have the experience to provide a good service or have any sort of interest in doing a good job. Fast Food it is not!!!

Excellent customer service from the driver

Incorrect order received after waiting 2 hours (18/01) Contacted JustEat to claim refund and they’ve declined even though I have photo evidence of the incorrect order. They now refuse to respond to any of my emails. Absolutely shocking how they can get away with this. The store is no help either once you’ve placed the order via JustEat. AVOID!!!!

order was not delivered, over 2 hours for an update and then lied on the app saying delivered I have ring doorbell proof nothing was delivered and proof of updates

Order never turned up was waiting nearly 2 hours