McDonald's in Sefton

Fries missing from order. Rest of food stone cold. Completely ruined meal

coffee cold. most food luke warm at best. late.

i ordered two maccies last night one from switch island that took that long it cancelled it self so then i ordered from the maghull one which is closer and that was half an hour late the food was cold it didn’t even have the dips with the select box everything about this was a disaster i would like a full refund because it got binned

The food was never delivered. Ordered 13:50. Time kept going up. Then the app said the food was delivered at 16:25 when the time was actually 16:00. No idea how food can be delivered into the future

We ordered big tasty, quarter pounder with cheese meals and cheese bite share. We received someone else’s order of big tasty, cheese burger and a Fanta. Everytime I order I have to put in a complaint as they always miss items or give us the wrong order!

disgraceful the food was stone cold and no sauces for kids and no straws for drinks

Received only chicken selects nothing else

Drink was spilt , Hashbrown share box wasn’t delivered and only got 5 and breakfast wrap only had one sausage in it.

Delivery driver curteous and polite. However, items missing from food order yet again, still not received refund (20 chicken nugget box set plus 3 garlic mayonnaise dips). Please refer to my order details.

Order never arrived and I’m waiting a refund

Too much sauce on the big tasty quite sickly.

Order not delivered. Showing as preparing for 2 hours and when reported to Just Eat now says delivered at 17:10!!!! Fuming! Worst McDonald’s in the UK for sure!

Order didn’t even come, I tried to ring the restaurant up but no answer, don’t order from here. Will happily take your money and no order

Didn’t deliver the sauces I ordered and no straw for my drink !

Worst food ever had the cheese bites were rock hard the chips were freezing and hard and the burger was soggy and fell to pieces shouldn’t even be able to sell tha food looking like that

It didn't turn up what a waste of £40. Fuming

Due to the delivery time being extended by the minute , our food was delivered stone cold. Which we then had to warm up ourselves , which resulted in the food being uneatable. We was given no straws for the Diet Coke and when I took the lid off , the cup was half filled. The flat white was freezing. I am unhappy with this and reluctant to order again.

Complete wrong order, paid over £20 and you delivered a plain Big Mac

This has to be the worst McDonalds in the country surely!! The drive through service is just appalling, the idea I believe is ‘fast food’ and I could literally make myself a full Sunday roast in the time it takes to get served here. It was bad when it first opened, but you make allowances for teething issues, however, it’s actually got gradually worse over time. I feel sorry for the young kids working there if this is their first work experience, clearly the management is the issue, food takes forever, standard items like chips, nuggets, bog standard burgers should always be available but never are, never waited less than 25mins to be served and the food is always either cold or below standard. I don’t know how they manage to be so bad!! Drive to Dunnings Bridge Road or Aintree restaurants instead,

Chicken mayo all over the bag , chips emptied out all over and the strongest smell of aftershave all over everything burgers and chips taste of aftershave

I never received the order. Contacted customer service and spoke to someone called Fatima, who was very helpful. She said that the driver could not fulfill the delivery. Fatima said she was issuing a full refund but not received! I’m very angry!

They don’t deserve even one star. Absolute appalling service & disgusting food. My one and only visit. Never again.

Order says delivered but nothing arrived

Wish I could give this a zero because wouldn't even rate it one.Ordered a meal deal for our granddaughter after a long wait I had to go to the counter and ask were it was. What we got was an absolute disgrace cheeseburger looked like it had been sat on it was completely flat chips were cold and unedible. Only that we were in the car and nearly home it would of gone straight back was a complete waste of money and feel ripped off. Never have complained about McDonald's before but maghull was a disgraceful waste of money.

Such a shitshow I want a full refund on my order after being served by children and having a snotty manger looking at me like I am shit on her shoe my fries where cold I sent back twice for just as cold chips my mayo chicken burger was thrown together same with my mum cheeseburger so disappointing because this place use to be good I will not be going back to this establishment 😡

Do yourself a favour and don't bother. Honestly the worst mcdonalds ever. 45 minute wait for 2 happy meals. Stone cold - horrendous

Ordered it at 20 past 6. It came at 8. Was absolutely stone cold.

Waiting over half an hour and order wrong. Absolute joke. This has to be the worst run McDonalds around have given the benefit of the doubt before but no change

Didn't receive my drive thru order. Ordered, received drinks then was parked up, waiting in the cold for ages. I regret not reading the poor reviews. All true. Excessively busy 7pm on a Wed eve. Chaotic, understaffed, unacceptable 'fast food' wait times. >30 mins. I went home.

Waited ages and had to complain about the wait but had to wait until another customer got a refund for waiting too long, got our food and it was as flat as a pancake, terrible service, terrible food.

I have been here twice in one week - both times very long wait that I had very little time to eat the food. The worst I have ever seen in McDonald's - twice - two different times of the day and different things ordered. Ridiculous.

Worst ever driver turns up with only my drinks and proceeds to call the police when I ask him where the rest of my order was. All this after waiting 1 hour for it to be delivered

It's Maccies, what do you expect?

I live a 3 min drive from this McDonald’s and every time it is horrendous. I’ve been stuck waiting for food for over 30 mins with a hungry screaming toddler in the car.. once I was parked up for that long and went into they told me I didn’t have an order (when I had my receipt in my hand) even then when you give them the receipt they can’t get your order right! Last night was the cherry on top the cake for me. Last night I was stupid enough to order mcdelivery. I ordered 4 items., only 1 of them was right and that was a Coke! And not to mention the fact it was stone cold and inedible. I’ve never had a good experience at this store and looks like most other people say the same. Stores have teething issues when they open but nearly a year down the line that doesn’t wash anymore. The staff are miserable as sin! Once there was a lovely lad who was just a breath of fresh air and never seen him again! maybe he got out of there quick so the miserable wouldn’t catch him too! Suffice to say I’d rather drive to switch island or Kirkby Atleast their staff are friendly even when it’s super busy and your food is always hot! Avoid this store at all costs!

No interest at all in customers not in the drive thru. No acknowldgment from any staff member during the 8 minute wait for a sausage and egg muffin. Only drive thru being served. In the end, the lady responsible for cleaning the "restaurant" served me. Would not recommend.

Said food delivered but was not

freezing cold and was a mess in preparation.

Food was freezing cold & Big Mac was missing the bacon that was supposed to be on it

Ice cold. Bag ripped open on food which was all piled into one bag. No latte or 20 nuggets. I thought these are checked and dbl checked before leaving store. Seriously why do we bother ordering and spend £50+ for poor quality

Generally the worst thing is waiting time, expect 10-15minute wait even when lobby is empty! I have seen a worker knock off my order from screen without giving it out then they had to make another. No matter where you stand a cleaner or worker will want to walk within 20cm of you for some reason.

food turned up freezing cold had to throw most if it away, no sauces. Terrible!!

Every time I have ordered from this lace the always forget something.the dips were not delivered this time!

Took 40 minutes for delivery and food was freezing when it finally turned up no sauces again!!

I am yet to revive an order within what feels like less then 3 working days. Getting parked up constantly, wrong orders - no one at the desk to help. It’s basic food service, we aren’t asking for a lot. It literally says what we want on the screen it surely can’t be that hard but it must be for these lot. Sort it out. Not on

Arrived freezing with no chips for 4 meals

courier was immaculate. food was missing additional McRib & 9 tender box was missing a tender.

Just always cold and dry .not that hard to make sure a takeaway is hot

The worst McDonald’s to order from, never put everything you order in, constantly missing items and the foods turned up freezing it’s a joke. Check the order before you give it to the delivery driver!

Says delivered but hasn’t been 2 hrs later! Shocking service and shocking from Maghull McDonalds again! Worst in the country by far

Difficult to leave a review as order wasn’t delivered!!!

ordered at about half 12 to 1 am came at half 2 absoulet joke

Most definitely not 'fast' food. If you're trying to grab something quickly then it would be faster to put on the slow cooker or start your own McDonald's franchise.

No chips, cheese on a plain burger that clearly states plain and it cost £16.00 disgraceful servicd

Don't bother ordering the mc rib from here you will be disappointed just looks like they can't be arsed same with the hamburger it's just a joke I don't no why I still get orders from here because everytime is a disappointment

Who serves a nuggets happy meal without dip - disappointing

The most miserable McD's. Food takes ages!!!! And even after a long wait, limp and wet!

Fries were freezing burger warm and apple pie warm but the fries were disgustingly inedible

Burnt food, cold, tasted awful. Had to bin the lot.

said order has been delivered but it hasn't!!!

Estimated delivery time 20 mins. Food was late and had clearly been sat waiting as it was cold

Oder was for ceaser bacon crisp, wrap of the day. What I got was as on picture. Not sure where the comment come from no bacon 🤔 plain.

what's the point in ordering 3 full meals with sauce and then get to sause absolute joke

Every single time get something wrong. Just had my whole order wrong. Not one thing I ordered was in the bag. Dreadful

never arrived, driver went to wrong address

Ridiculously slow, waited at drive through window for 15 mins before going round to order bays to wait a further 10 mins without any jobs of explanation...... Fast food.....I think not

Excellent service food very tasty

Although the order was on time the delivery time kept on moving further and further back also the food was very cold

Lovely and hot still, came really quick and all correct

Nuggets and chips were warmish and not hot not very happy

Waited over 20 mins for a plain triple cheeseburger, after ordering at the drive through. Service here is so slow. My wife ended up having to go in to the counter to complain. After explaining the issue to three different staff members, two of whom did nothing. She was not the only one complaining. We have had issues at this store before for the same reason. We won't be using this store again.

We were waiting 2 hours for the food with no update

delivery time was fine but food wasn't hot, the chips were cold and the burgers were only just warm

Wiead people 2 drivers at my door asking for the same code wat was given wen one driver came very wiead trying to scare me

Worst McDonald's ever!!!! Ordered meal bigmac waiting 30min!!!! Staff just speak with other didn't work!!!! Second thing write opening time 24/7 never seen open after midnight :D

Worst McDonald's ever. Cold wet sloppily made food, prepared by staff that don't seem to put any care to the quality (or speed) of their output. The restaurant is always sticky and dirty and staff are often just milling around while the carpark is full of people waiting inordinate times for simple orders. The only time we get food from here is when the app automatically selects it instead of the usual Switch island (which is hardly any better these days) and it's always a sad and terrible mistake. The Franchisee should be ashamed of themselves.

It’s a McDonalds. Pretty standard to be fair. Clean. Food was cooked well and ready quickly. Staff were friendly.

Placed my order through the drive through 6 nuggets and chips I was asked to drive to parking and someone would bring it to me as they where waiting on fresh chips 27 minutes later my food arrived after driving off home my wife decided to pinch one of the chips out the bags as it was our daughter tea they where stone cold so had to heat up when we got home we don't use this place offen but when we do we always have some sort of issue shocking if am honest

Nice little McDonalds, clean too.

Food was freezing and taste like rubber, the whole lot got binned, absolutely disgusting

Excellent service especially from the delivery driver asking for code compared to last time when the order was wrong, we ordered a milkshake and oasis we received 1 coke between the 2 of us which we never ordered and instead of a philly cheese stack we received a quarter pounder we couldn't even complain or get a refund due to how hard it is to explain via just eat, this time was exactly how it should be with serviettes and sauce

Good was over an hour past delivery date, and the dips were missing. Very disappointing.

Food takes far too long now ..deliveries take presidence, I don't go much now because too much hassle waiting and pulling over in the drive thru to wait for common meals like 2 children's happy meals and a big mac....ridiculous waits

why do they never add sauce when you request it. Dry chicken nuggets great.. food is cold

didn't put any dips in the bag, seems this branch has a bad rep

Absolutely vile ..... everything I ordered was disgusting triple cheeseburger was soggy and sickening , fries cold and hard , wrap not even wrapped I don't kno who they think there serving but if I was a dog id be sick , is it just me or is it rocket science to make fresh food these days or is the new generation that bone idol . I suggest the staff make an only fans account and quit their job as I can only imagine what their ham sandwiches look like the bunch of hammy flaps

It came an hour and a half late and the fries were cold.

Food is very poorly presented thrown all over the bag with the drinks leaking through the bag food was cold and horrible

i ordered chicken selects not nuggets, happens every time i order

Not sure about atmosphere because I didn't go in only ordered outside and they brought the food out but thought since I've rated the rest five star I wasn't going to Not rate the atmosphere part 😂 food was nice and hot and absolutely gorgeous 👌 staff very professional

One whole meal did not arrive second time this has happened awaiting information back from just eat , will not be ordering again

The slowest and worst Mcdonalds ever visited.

Food was cold and thrown in the bag . Chips were not in package and Big Macs thrown together

Food was cold, things missing, my fillet of fish was like biting into a rock

Great MC Donald's location right near the motorway - good fast service

Paid for 4 hash browns and didn't get any, kids not on drinks so spilled all over food and McMuffin's were burnt

Didn't even deserve 1 star very poor service. Don't forget to check your order cause every single order I get was always something missing. I

While they included all the sauces and additional changes I made to my order, they decided to serve me rotting cucumber from the cucumber bag. Absolutely vile and disgusting.

The food was cold the was food missing off the order not as good as some of the other branches

Child’s meal missing and wrong milkshake with another kids meal two children very disappointed and I had to drive to another McDonald’s to buy more meals

If you dine in, it's great. If you order on app for delivery, half your food ends up going missing and they won't replace