Mcdonald's Restaurants in Cornwall, Isles of Scilly

Wrong order, and time we notice we had taken a bit out of the burger so couldn't do anything about it, we couldnt eat the rest

This place needs somebody from corporate to come by and check how it’s being run. Absolute chaos and dreadful customer service. Basil Fawlty would run the place better.

They never get it right. Every time the order is wrong! By the time you get home it's too late. And it's usually cold. Rubbish.

They never get a single order correct. Even when I ate in the restaurant they got it wrong... 4/5 times my order is missing items and I’m not able to get a refunds Does anyone at this McDonald’s have a brain?

I believe everyone who works here is brain dead, it takes them 3 times to get 1 order correct. Then when we get the food it is at a terrible standard.

Waiting 28min for them cook hash browns. What they doing growing the potatoes and always getting order wrong daily ....

This place has to be a world record holder... for constantly having items unavailable. Service is often slower than Royal bloody Mail as well.

Handy place - always open, and has consistently good food. I’d like to see the Uber Eats drivers and the like using a tradesmen’s entrance however rather than plonking their dirty bags on the tables and loitering around when people are trying to dine.

Normally the service is no eye contact, minimal words, bordering on rude. This evening we were both surprised by our server at the food collection window. Polite, friendly, and chatty all within the normal time frame (ie: not holding the queue up for niceties). If we clocked the name badge properly, their name was Tom.

Good McDonald’s,quick service and clean with helpful staff.Not the biggest so choose your time.Busy in season.

4 large fries missing from order No dips and no straws for milkshakes.Burgers where cold as were the nuggets !! Total shame of a place !!

Takeaway service disguised No and missing items!! Lack lustre customer service and satisfaction , cold fries!! They just blamed driver but meal wasn’t in bag!!

Needs some input from a regional office to improve standards, management seems poor. Several times have been given the wrong order or cold food or sloppily put together burgers after a long wait in the drive thru. Quite slow fast food. Milkshake machine frequently out of order.

Waited 20 mins at night (not busy) for a very simple meal. I asked where my food was nicely and in retaliation I got 10 straws and half a packed of napkins… not a big deal but like what was the point. Seems very childish. Customer service in Falmouth McDonald’s has gone really down hill. Maybe some customer care training is needed.

Pretty good, the speed and the food was good, great customer service 4/5 stars for how good it was I really enjoyed it, so thanks McDonald's

Outstanding McDonalds, very genuine staff too. This is now a regular haunt, its much better than the one in Truro.

The staff are incompetent, an embarrassment to all of the other, excellent Maccies that I have visited. Fast? They are having a laugh. Food is ok.

Wow! I'd like to just leave it at that, but I simply cannot. This establishment blew what tiny mind I had completely away, from it's warm and welcoming interior to its Tomorrow's World esque computerised ordering system, I thought I was at NASA at one point it was all so high tech! I attended during my lunch break from work, I only get half an hour due to staff sickness/recent deaths, so was so glad I found this gem I could order tasty food from which I could eat and still have time to scroll through the latest Daily Star news. I had the 'Big Mac meal' and it did not disappoint. It was big indeed. 2 patties of organically sourced beef twixed a light and fluffy bun, with cheese and burger sauce to die for (although probably should stay off the subject of death considering current work/break situation). The French fries were salted perfectly and the coked cola drink washed it all down as a perfect pallette cleanser. I would urge anyone who hasn't taken up the American food revolution to take it up today, you will not be disappointed, or indeed full. They even provide on site cholesterol and heart monitoring gratis, now that's service. Thank you uncle Sam, I will be back.

The coffee and iced coffee is much better than truro mcdonalds. It is slightly stronger than that truro piss which is a shame as I live in truro. Falmouth Frappechino ☆☆☆☆☆

No wonder this place has been awarded the worst in Cornwall. If it’s not cold food it’s incorrect but now apparently they don’t do the loyalty drinks.??? Think someone need more training. Oh well there are plenty of better places near that don’t ask you to park up, get your order wrong or serve cold food nearly every time.

Utterly useless as usual. I’m not sure who owns this franchise but you need to get to grips with it. You are obviously blind to it being run into the ground or you simply don’t care about the atrocious service here. This has been going on like it for some time. If you don’t care about your business, let someone else give it a go. Surely couldn’t be any worse. Ronald will be turning in his grave!!

I ordered a Cheeseburger with fries and a diet coke from the drive through. Got home and started eating, and realised no Cheese in the Burger. Wasn't going to drive back from Penryn to Falmouth again.

Fast food?? You mean very slow food. Useless drive through service!!! Took forever to get our food and when it arrived it was cold. Someone needs to get to grips with that place!!

We ordered off Uber eats, everything went through only for our food to be cancelled. We tried again and the same thing happened! We were told there were no Uber drivers available so why have it as an option! We waited over 2 hours! We...

As a local, we frequent this branch every Saturday. The past three of four visits, our order totalling £28 has been wrong, with fries missing and burgers being incorrect, not to mention the food often being cold when we get home. Very disappointing, once again

I will not be going to Falmouth MC Donalds again it is poor rude staff rude management told us bit to come back basically they've got to expect complaints deal with it your suppose to be professional would not rate this McDonald's great at all

I was waiting a hour on a buzy road just to order, and by the time i got ordered i had to wait 1 hour to them to make the food. the food came and it was all cold i asked for a refund and...

I popped in around 6pm 1st of April and it was a total joke. It was busy, you can access the restaurant by turning left off of Draceana Avenue or by coming out of Falmouth down Draceana Avenue and crossing right over the lane. I...

So disappointed with managers (Aron)and franchiser (Claire ) Been there with kids to have breakfast waited there 10 mins with drive thru and refused to serve breakfast but menus was still advertised out side. Interesting think when I spoke to franchiser Clair and said to...

Honestly the worst McDonald's meal I've ever had, cold fries, a hot chocolate that tasted so much like plastic that it was inedible and had to be thrown away. I definitely won't be eating here again.

After seeing the madness in Falmouth town centre where social distancing and general disregard for Corona virus is none existent remembered McDonalds. Met by well dressed and very pleasant young lady shown to table after hand cleaning and safety check. All very clean and safe,...

Its odd to write a review about McD's but after the terrible experience at Muddy Cafe we needed breakfast for the kids. The staff are polite and clearly take pride in their work as it's a very quick drive through experience which = hot food....

Had read the reviews and was slightly worried. But had a great drive through experience. Visited at 6:30pm, short queue, great customer service and enormous portion size for large fries. Too big in fact!

Went in for a quick dinner and social distancing and hygiene seemed excellent ! Helpful staff showing us how it all worked and staying cheerful despite the long day, thank you Alex :)

Nice thing about McDonald’s is you know what to expect. Breakfast option is reasonably satisfying and value for money. Signage all round needs improving especially with current restrictions

After going through the drive through we were given an extra drink we didn't order (a first for this restaurant as they usually miss things off your order) we checked the receipt and saw we had been charged for it. We pointed this out to...

Visited the drive thru last week and drove 1/2 mile to home. Got home started to eat the 'grand big mac' meal and the burger was luke warm. Probed the burger and it was 43°. Unacceptable on every level. Being in the catering industry I...

One thing you have to do is serve hot food. You didn't. A cold big tasty was all I could do without. You were too busy redoing a meal for a mate who had 'told you time and time again, no pickles, no sauce' I...

Hungry grandkids, easy ordering by the screens, table delivery, games while they wait, food deliver ed quickly and order correctStaff keeping on top of cleanliness even though it was busy and were friendlyManager very obviously managing his staffOne of the better McDsBalloons for the little ones

They have messed up my orders 95% of the times I’ve been in there, my customised food always comes out wrong and as a fast food restaurant I understand that they have a priority to provide food quickly, but never thought it was hard to understand when somebody doesn’t want lettuce. My girlfriend asked for a sweet chilli wrap and it came back with ketchup, just not happy.

A Staff Member was so helpful. He was a credit to the team. So nice to have a choice of healthy salads which tasted great!

Went through the drive through and made an order, had to wait for food which was fine. Got the food home to find that we had been given two quarterpounders instead of one and the sandwich I had ordered was not there. Had I liked quarterpounders I would have ordered it. I tried ringing multiple times to speak to someone about this but there was no answer.

This Mcdonalds has been the subject of issues for several years now, recent staff have helped to claw some reputation back but this newish crew weren't in tonight.I approached the wonderful new drive in point and was greeted pleasantly enough. I ordered a Chicken wrap happy meal, chocolate shake, a flat white, 2 chicken mayos and a 20 piece sharebox. The nice chap taking the order apologised and said what else had I ordered? The chicken mayos were not on the screen - I replied, '2 chicken mayos' and he apologised again and asked me to drive round. I paid at the first kiosk, went to the second kiosk, collected order and drove off. I asked my little boy if there were 2 chicken mayos in the box and he searched and said no. Drove back, stated at the order point, 2 chicken mayos missing, at the paypoint was asked to go to the collection point and a young lady approached and said that she had completed the order and that was I sure they were not in the bag, she appeared to be looking around as if I had hidden them!!!I passed her the bag and she checked inside!!!! She then said that I had not paid for the sharebox, I said I had, and I repeated the order, 1 chicken wrap happy meal, a flat white, 20 piece sharebox and 2 mayo chickens. She then changed her story to - you haven't paid for the mayo chickens, I answered, 'what can I do?' and was met with, 'read the screen' and the offer of charging me for the mayo chickens with the suggestion I drive back round to the payment window, thus re-joining the queue!!!! When I said I didn't want to do that she said ok and walked off!!! Terrific management here to magnify a gentle error, alreay apologised for and then magnified by missing the items off into a customer who now states they will never visit the site again. This was a regular Monday pm for my lad, occasional visit on a Saturday.

A Polyvinyl chloride island in a river of traffic, with many lumens illuminating its blasted halls. The sound of beeping and industrious bustle permeate through the gaping maw of the kiosk , engineered by psychologists and food scientists its weight gravitates you almost unconsciously past its gazing glass walls into its open doors. Souls sit and some stand single or in groups on its reflective floor and children tap interactive colours and shapes on monitors with incessant and fascinated eagerness. A strange place and one that I think is quite an experience.

Normally get quite good food at this place, unfortunately not this time. Service was ok and the food order accurate, however, our burgers were only Luke warm and the fries no better. Not their finest hour, coffee was hot though. Hopefully this was just a blip with the quality of food. Seemed that it had been sitting around for some time.

Give this place a wide berth. Has been awarded “worst McDonald’s in Cornwall “ and it’s easy to see why. Cold food and incorrect orders are the normal. Be warned if you use the drive though you have a 90% chance of having to park up. Of course the hot drinks you have will be cold by the time your order arrives.

I never write reviews but feel strongly to write one. We have just come home after having a drive through. Waiting in the parking bay and like you do you think it’ll be fresh and hot but no, chips were freezing cold, over salted, hot chocolate was like water and tasteless, the milkshake tasted like a sour mixture of all the flavours. What a waste of money! Will not be visiting the Falmouth Mac Donald’s in the future as it’s always hit and miss and this time was the last.

Spotlessly clean. Friendly, cheerful and very efficient staff and prompt service. What else do you need?

Took two young children for lunch and was surprised at how quickly we were served. Staff were friendly and helpful. We were handed balloons, crayons to take home and a printed table cloth to colour in.

Nos gusta llevar a nuestros nietos a McDonald's como un regalo después de un día fuera. Lamentablemente, esta visita fue mimada por un grupo de diez a doce adolescentes que se hicieron cargo de cuatro mesas a pesar de no haber comprado nada para comer o beber entre ellos, y finalmente dos de ellos lograron comprar un par de refrescos pero estaban maldeciéndose y haciendo ruido. el personal simplemente los trató como invisibles a pesar de varios niños pequeños. Es una pena porque aparte de esto, el personal fue rápido y muy amable

Pedí una Mac grande, una hamburguesa doble de queso y un par de patatas fritas en el camino de entrada, me dijeron que aparcara y esperaba lo mismo que el coche después de mí. Luego conté que 10 autos salieron de la unidad con su comida, eventualmente el auto que estaba detrás de mí se llevó la comida mientras esperábamos, finalmente salió a la luz, mi esposa gimió pero no pudo obtener una respuesta. Siempre aparcado en este McDonald's esperando la orden básica de la excursión. Puedo obtener un indio más rápido

Visita de tiempo de desayuno con nietos

Nice to receive some service and despite being quite busy didnt have to wait too long unlike the restaurants back in essex.

This place never amazes me. Staff glum food always wrong and this morning 12 cars and vans parked up waiting for breakfast. 25 mins for breakfast to come with no explanation or apology!!!! By far the worst Marcy ds ever

As a chef I should probably be cooking my own food but because I work long hours I don’t have time to; so a quick trip to the drive through won’t hurt after a long 14 hour shift... girls gotta eat.

Yeah...they can do a decent chicken burger and chips. The huge touch screen tablets are something else!

Revamp....done and looks ok. Service and food.....same as before. Just avoid it, as not improved. Couldn’t even get a bacon roll as no bacon. Well at least I didn’t have to park up.

I've lived in Falmouth for my whole life been all over Cornwall, Falmouth McDonald is probably the worst the branch has opened, it's not that we don't have the customers. It's the FOOD! Cold, over cooked , and for some reason you either have belly ache or feel hungry again half hour later. I recommend any other McDonald restaurants but not Falmouth

Nice food. The Big Mac was nice but a bit over cooked, and very bland could do with some salt and pepper but still good

Experienced some pretty rude and disinterested customer service here. It's McDonald's food, you don't need that reviewed so this is on two things: the awful service and the litter. As a resident, this place creates tons of litter in the nearby area and park, and...

I wouldnt normally review a McDonald's however today we experienced excellent customer service when my elderly father submerged his entire meal in coffee. Ashley was straight over with a free replacement. Thank you so much, its touch points like this that matter and really help...

We called through the drive through after a meeting in Falmouth, ordered two chicken blc's, two medium fries, a milkshake and a diet coke. The food was hot probably the hottest I've had it from any McDonald's, waiting time was average sadly the diet coke...

Es mejor evitar esta rama a menos que prefieren tener comida fría/orden equivocado. Recién cocinado o recalentado, tengo que decir que este último. Roll tocino esta mañana parecía ayer. Simplemente no entiendo por qué se ponen tan mal. Esta es una rama de capacitación?

No tiene un gran desayuno hoy no tan bueno como normal en otros mcdonalds y la comida estaba fría hoy. Normalmente, la comida está bien aquí, pero no hoy

Era servida por dos muchachas encantadoras llamado Jess y creo que Emma fueron muy amable y paciente y me ayudó a recoger mi pedido!

This place is always slow and when you finally get it its cold it's not just a one off it's more all less all the time I don't no if this is the McDonald's where they train the staff but they're always seems to be a problem !!

I went in for a hot drink, the staff were pleasant, served me promptly. What made it better than average was that sometimes McDonald's staff can be a bit slow and dreamy in my experience.

Food is always warm not hot , slow service , place is dirty ,and management always shouting at the staff , poor girl burnt herself was really upset was sent on tills straight away , should of been taken out the way and checked over and given time to get herself straight , found orders never right , time to give up lol

The staff here are very pleasant, but they always get my order wrong. Next time we are over from the US I am afraid we might have to travel further afield for our fish o fillet burger. I just want to shout out to Frank he always gives us an extra ketchup so thank you.

Went in here Monday the 11th of July was the only one standing at the counter 4 staff came and went doing their own thing no acknowledgement to me not even a good morning not even a smile welcome to McDonald's Falmouth just wish I could have given it a big fat zero instead of one

We popped in for breakfast at the start of a 250 mile journey to wait nearly 20 minutes for fast food. We heard complaints about the wait from the drive through answered with 'you shouldn't come at this time' and witnessed a staff member with a wrist friendship bracelet which had cotton ends dangling in the food. The hygiene didn't seem quite right. It reminded me t give this place a wide berth.

This branch is almost comically awful, what do you expect from a fast food restaurant many people might say, well at the very least the food you've ordered put in the bag would be a good start but this is achieved very rarely, last week I ordered pancakes and sausage, when home found the sausage had been left out, that's 50% of the meal missing, rang the branch to tell them and in fairness they are always willing to put it in the book so you can have it again, a book I would imagine is coming close to equaling the doomsday book in size and weight, went down this morning to get replacement brekkie, no quibbles, giving free food out is the norm for this branch and when I was given the bag I said "is everything in there " and he went "yep" to which I replied "are you sure" and he went "yep" so I opened the bag and said "could you go and get the syrup please" to which he replied "oh I forgot that" and there you you have it, two examples of what it's always like and that's before you get to the always cold food, half empty boxes of chips and giving you ice cream before parking you for twenty minutes. It's not difficult to get right, it's reading and counting but unfortunately it's something they rarely manage to achieve to the point where it's become a local joke about what food was missing from your micky d's.

A really slow McDonalds, not the worst but far far from the best....... Staff training could maybe improve this.

After more visits than I care to remember one thing stands out for me here...Its got the slowest drive in I have ever experienced. It seems that more often than not I have to wait in Bay 1 for my food, (even for a simple hamburger). Often the waits are pretty significant too, no matter what time of day.

It's a decent McDonald's, much closer to Penryn than Falmouth. I've always found it to be quick, including the drive-through, and the food to be as expected. The staff are friendly and very helpful and there's usually plenty of them available. I've always found this venue to be clean (we tend to go in the morning en route to swimming).

Tables were being wiped off with the same brush that they wipe the floor with. So complained and still never used a spray and damp cloth to wipe them down even though the manager told them off it. Generally dirty food took a while and wasn't overly warm when it arrived so won't be returning

I will never eat in this place again I found a mouldy pice of cucumber in my rap !!!! I went to take it back one of the staff said no it's probably only a few days gone off !! (DESCUSTING

Very hit and mis. Can be good sometimes when you get correct order and it's warm/hot. Sadly this does not happen 50% of the time. When it goes wrong expect cold coffee as your given that before you go to the waiting bay. Bacon roll with only half the bacon and hash brown that was cold and greasy. Prices have stayed the same for a while now but size has gone down by 40% so not the value it used to be. Overall it's a bit of a gamble using this branch.

stopped off to meet up with friends and family had a quick snack good service order was perfect food was hot tables were clean

Normal McDonald's but with friendlier staff, food was hot instead of tepid. Not long waiting to eat. Clean toilet. Wish the coffee was better though, that's a bit grim

I have never been through the drive thru at this McDonalds without being told to 'park'! It's supposed to be fast food but we always have to wait at least 10mins! As its the only one in town we've been going for years but the service never gets any better! Not one to normally complain but having once worked for in a McDonalds I know how it's supposed to be done and Falmouth drive thru is not the way!!

The staff are useless & scruffy & none of their uniforms fit properly!There was a queue out the door today & all the staff did was take the orders & then not following them up! Their all over the place & just didn't have a clue!Smarten up staff & get some sort of order in place!

I have never written a trip advisor review before but I felt the customer service and level of care received at Falmouth Mc Donald's this evening couldn't go unoticed. The restaurant was spotless and there was an immediate warm welcome. The 2 assistant manager was very friendly and made excellent recommendations on food, his level of attentiveness and care was exceptional, making several check backs and ensured that our experience was by far the best I have ever had at any mc Donald's. he appeared to make the whole team positive and motivated. An over all brilliant experience!!

At times on vacation, I am so worn out that I want sustenance rather than deep consideration about what I am going to eat. My travel companion and I went here after a long journey, and though the food is standard McDonald's fare, the staff was magnificent, bringing our meals to the table after ordering, and even clearing the tables when we finished. I felt embarrassed because they were not paid to do this, and were going way above and beyond there job description, but in a very good way. This particular McDonalds is an example to other McDonalds restaurants, and even other non-McDonalds restaurants.

If you have had one then you know what they are like!! Its clean and staff are nice, unlike some mcdonalds around.