McDonald's Restaurants in Wirral

As per usual, poor service, long waits and missing items from the order. Nothing has really changed with this place over the last 20 years still just as bad as always has been. £60 spent on our order just to find half of it missing. How does this branch continue to be so bad.

Sat in car park for 15 minutes waiting for food on a quiet Wednesday night at 9pm. Staff were rude when I complained about the wait. No milkshakes as always. Food was lukewarm. Asked for no ice in drink but they put ice in it. All in all another very bad experience in the Upton McDonalds. Never again!

I have never met such rude staff as the girl on the till 3.10pm 14,/9/2024. I know am a bit slow but didn't aspect to me told to hurry.up. if she spend less time puling her work colleagues down it might help .. sorry never again

Very poor service as regards drive in - told to park up and I’m still waiting for my order 25 mins after ordering it. Unacceptable.

Shocked to find out the manager of this is only 10 years old 😳 😅😅😅 and the rest of the kids cannot read. Should be closed down then knocked down

Ordered at the drive through and nothing handed to me was what I'd ordered, told the girl at the window and she told me thats what I'd paid for and just fobbed me off. I went into the store and the manager checked my order and realised most of food I'd orderedwas missing and I'd been over charged by more than five pounds. He checked my receipt and handed me a bag with my food. Before driving off I checked the bag and there was still a burger missing. I went back in for a second time and he gave me the missing burger but didn't offer to replace any food which was now very cold as this all took approx 20 minutes. Won't be returning to Mc Donalds ever again..... shocking!!!

Honestly depending i have ordered Big Mac, 2 chicken wraps, 1 cheeseburger 2 large chips and 2 cola. and when i got home its was only Big Mac and 1 wrap and chips and cola. Also the food was every cold not recommended

Ordered on the app and waited just shy off 55 minutes because all they care about is deliveries ! McDonalds has never been the same since started deliveries Food always cold just coming from the door to the car so unsure what it would be like if you ordered deliveries Avoid

Decided to go into restaurant to get our takeout. After ordering on the screen we waited 25 minutes for our food! I thought it was meant to be fast food!

awful I have tried many times now ordering my food and they just don’t want to give it to me avoid every time I get food it’s cold or somethings missing go prenton or Bidston

Orders always wrong, staff always rude, dirty with rubbish strewn around the parking lot, rats cold food and the staff are lazy

They never get the order right. Upon emailing the restaurant with receipt and missing items, no response. We had gotten home and noticed missing items, no answer to their phone number or email. Not impressed.

Worst maccy's ever!! Such rude staff at drive through. All they do is 'park it' and have you waiting ages for a simple order! Poor floor/front staff have to to run in and out with these orders. Then once you have the order, there is always something missing or something wrong with it. Hopefully it will close soon, just go to prenton or Bidston!

Been a couple of times. Both times, order was wrong or missing. The place obviously prioritises uber type deliveries. Area around is strewn with litter and attracts a lot of anti social behaviour

Waited 35 minutes in store for 3 burgers - milkshake machine not working - no ketchup. By far the worst McDonald’s in the world - AWFUL

We had ordered 3 double Sausage McMuffins for breakfast; one with no egg and two with no egg and no cheese. Instead, they gave us two double Sausage McMuffins, both with cheese! We are shocked and outraged at this, especially with the fact that this isn't the first time! Whatever you do, do NOT go to this McDonald's, or get anything delivered from there. You'll regret it!

Awful! Everytime we've ordered from here there's always something missing, they've had a small fortune off us from the food they don't send and the food that they decide to send us is always cold!!

Said I would never use this "restaurant" again after a disaster home delivery. Waited in a queue for two quarter pounders chips coffee. Not complicated. Paid, waited at the last window, after while coffee came out, young lad went back in to what sounded like a full classroom when the teacher has just nipped out. Lad came back with the dreaded phrase pull up over there. 10/15 mins later coffee cold no food. Went back in gave the manager some advise on lack of training issues and asked for a refund. got a refund £3 less than I paid but what the hell. Went to Greggs got two HOT coffees and two steak slices for half the cost in 3/4 mins. This place has consistant bad reviews Mcdonalds dont care as its a franchised outlet the manager doesn't care as people line up to pay for consistently bad service.

When we go here it is easy to park, the ordering machines work, the food is delivered always correct and the people who deliver are willing to get something else. The toilets are excellent. One of the better McDonalds.

This is an award winning Maccies- THE WORST IN THE UK CHAMPIONS. No care, organisation or management. Employing children with no quality control in place. Delivery took 50 minutes and recieved stone cold food that looked like it had been thrown at a brick wall. Tried to pop it in the microwave to add a touch of warmth but couldn't remove the food from the packaging because it was drenched in grease. A decent management team is desperately needed here.

Dear god can no one sort this one out!!! Ordered a Big Mac and two chicken nugget happy meals. Can I park up………Why????!!! No special instructions on my meal, nothing not on the menu, no allergies to cater to! Just a Big Mac and two happy meals!!! Honestly !

I’ve been really impressed with this Mcdonald’s recently, all workers very pleasant and the chips are fire. Mc crispy was 10/10, keep up the good work @ Mcdonald’s team. You’re the real heroes!

We ordered breakfast through a self service machine. After we’ve ordered & paid using a card, no receipt came out. We kindly informed one of the staff called “Kath” written on her name badge, red coloured-haired. She came and checked on the machine and said “there’s no receipt inside and you don’t need a receipt anyway because it’s a table service” then she walked away from us without even explaining why the machine has not given us a receipt. We felt a bit disappointed the way she spoke to us and yes we need a receipt because we made a card transaction. Isn’t it right and true that a receipt is a written proof that a seller received monetary compensation in exchange for a product or service provided to the buyer/customer. Without the business receipt and the information it contains, there is no official record of the shift in ownership following a purchase, or a request for a refund or exchange. That is why a copy of a receipt is very important. We hope that the McDonalds Upton, Wirral management will take this into consideration and review their staff’s costumers service approach and valuing costumers queries and time. Thank you.

30 min wait for a cold bacon big mac with no bacon and extra pickles when it was specified we wanted no pickles. double quarter pounder looked like it had its head punched in. one of the patties had been ripped up and just pieced...

I came to this McDonald’s for a bite to eat as it was closer than the one I work in. If I could give this review 0 stars I really would. As a employee from another store, DO NOT GET FOOD FROM HERE! Watching staff...

Absolutely dreadful, long wait for food to take away, live 5 mins 1.4 miles. Chips cold, ice cream melted & drinks tepid! Won't be going again any time soon

Ordered on UberEats for myself and family, £50 order. Order came without any fries whatsoever, and missing a burger and a drink. Absolutely shocking. Rang but no response obviously. Never order from here in any capacity ever again. Absolutely appalled as this has happened before...

Check your order Always get it wrong Takes forever to arrive Business obviously is only being run for delivery service now. Dirty inside All the staff were too busy to serve because they were outside petting a puppy. Cold food. Cold drinks.

Utter garbage service. Delivery turned up 30 mins late. Chips stone cold. Dont bother with this trash delivery service. Utter crap

Consistently poor food. Always cold. I have been a few times, as maybe it was a one off. But no, the last time I went I got a mcspicy burger. The chicken inside was so dried out that I couldn't bite through it. Chips cold,...

Tried to order chicken big mac through drive thru, went to oay & put wrong order in, when corrected, they still put completely wrong order in. When i pulled up to window to pay, staff member was too busy on her phone. Terrible service

Absolutely shambles of a restaurant we have ordered again via there app and again the order was missing items took them over 10 mins to deliver when we only live about 5mins max away my poor 7 year old was so upset that her meal...

Always have to park up. We have been told to park up for 9 chicken nuggets a small fries and a medium fries. I HIGHLY recommend not coming here because even if you do get your order it's mostly incorrect. And to top it all...

Appalling service. Ordered Big Mac Meal and Chicken sandwich meal (both large) with coke and tea. Received burgers, one large portion of chips, two small cokes along with milk and sugar. Never had this issue with Prenton site.

I don’t even know why I come back to order from them, I don’t think they have ever ever put my sauce in that I pay for. Maybe I sound petty but my sweet chilli sauce makes me meal so much better. They must make...

Awful service. Always have to park up. I’m sitting in car snd have been waiting 20 mins. No sign food. I always forget how bad this MacDonald is. Orders often wrong. I’m not coming back.

Just back from long walk The rudest woman kept her back to me while I tried to yo attract her attention "We don't do brown sauce sorry" Red sauce? Two satchets,,, Black pepper?? Four packs,, Salt?? Three satchets,, NONE of these available on display, Also...

Went to McDonald’s this morning and placed a straight forward order- latte arrived quickly but 5 minute wait for food, while in the meantime the latte is getting cold. No apology and when I pointed this out I was told by the shift leader that...

Waited 45 minutes to end up bad quality food and with items missing from order; staff and manager overwhelmed. Needs to be closed and a new team brought in. Current setup is beyond redemption.

Took them 20 minutes to figure out how to use 2 tills with 2 of them with one being a manager and then being told they didn’t have 1 of the items. Order was wrong ***SHOCK*** AND ONLY 5 nuggets I was left starving. CONGESTED...

Fast food ?? Waited for an hour in the car on Friday and will never ever return to this chaos. It is absolute carnage, no management of staff or orders or anything ! Just crowds of people waiting and waiting and waiting, after 45 minutes...

Worst McDonald’s I’ve ever used. Yesterday’s visit involved no milkshakes, no McFlurrys , no ketchup and a thirty minute park up wait for our order which was wrong when it finally arrived. Never again

Order mcdonald’s through uber delivery. Order was 20 minutes late, cold and incorrect. Went to Mcdonald’s to return food and got a rude young girl who sniggered at her mate when I spoke to her. When I told her it was rude I was informed...

Thirty five minute wait. Food cold. Order 17:56, arrived 18:31. Never manages to surprise. Worse McDonalds on the planet-quicker to go to Sainsbury’s buy the ingredients, have a nap and make it your self

Went to drive thru at 22.15 ...very slow service then told to park up and wait for food at 22.35 I went in to see were my food was just to find my order sitting on front desk ...the young and totally ignorant staff couldn't...

Absolute chaos in this chain of Mcdonalds, order online your lucky if you get half your order delivered even though your paying £3.99 Go through the drive thru again missing ur order... go in store wait over 20 minutes for your "fast food" standing in...

Without fail, every time we visit Macdonals in Upton or get a delivery, the oder is either wrong or items missing. When going through yhe drive through, you can rectify the error butbthe wait is so long, the rest of the food goes home. If...

Went through drive thru for two lots of nuggets for my children and a m plant meal. After 20 minutes I went in to be ignored until I asked about my order and explained we had waited 20 minutes already. Was asked what it was...

Went to the drive thru. Was told my order wasn’t ready ( only ordered a cheeseburger & fries ) I was told to park up. I waited 15 mins then spotted someone outside and got out my car to ask how much longer my order...

Can’t understand why this venue constantly has a reduced menu. No milkshakes, no coffee as no milk. No wraps on today’s visit. It’s a basic business process to order stock. No stock no sales!!!. Poor management but have always found the staff are polite despite...

Waited over 40 minutes for a happy meal and 2 burgers!! After asking 4 different members of staff and a salaried manager to ask where my order was no one came back out to tell me!! And I had to then get my child out...

Visited in the morning for breakfast. Ordered on the app for table service. I was served by Tom who had thought to bring a couple of sugars for my latte, (something that is usually missed, and means having to go and find some once served)....

John and Mary were lovely to us, brought our food over and had a conversation with us and I really respect them they make McDonald’s a better experience 100% 5 stars just for John and Mary’s warm welcome

We ordered a delivery we ordered at 7pm am still waiting 1hr an 50 mins later bloody joke tried ringing can't get through the driver keeps changing the time never again

What an absolute shambles this place is. Every time we use the drive thru, something is wrong with the order and on several occasions I’ve had to go back and enter the restaurant to get things sorted. Tonight, however, was a shocker. I ordered the...

I was not happy on the level of service I have had on this restaurant as I waited for my food and the order was wrong how can you miss 6 nuggets of a meal then when I went in to get them I had...

We called in late tonight and sat in … lots of staff roaming around waited for a while for our food. When it arrived it was cold, we had to send entire meal back and when replacement arrived it was inedible. Whole lot in bin....

Sat in drive through for 15 minutes listening to the other queue being served and orders processed. I guess they will blame staff shortages but it's not acceptable.

Would give zero stars if possible. They never get it right here. I always forget the memory of the previous disaster here. Probably only go twice a year via the drive thru. They never get it right, ever. If you need to change your meal...

Absolutely shocking yet again, staff purposely mess orders up and 'forget' to put burgers in buns, half fill chips and store them in the fridge. Getting straws and dips is like winning the lottery. Management don't give a toss, when questioned about awful customer service...

Sick of this place now, 4th order IN A ROW where they’ve just missed something completely off the order. Can’t even get in touch with them to rectify it, total rubbish.

I popped inside the restaurant with my g.son for the first time in over a year. I was immediately greeted by the familiar face of John. Who acknowledged me. Asking how we were. Joe brought our meals over and fussed over my g.son. . A...

Got home to enjoy my meal and got this. Missing halt the burger was not happy at all. When I ordered my food it was quiet so how can you mess up an order like that. The staff don’t even concentrate on what they doing...

Extremely soggy and cold chips, totally undercooked and burgers not much better. Staff have no manners. All of this must be down to really poor management

Came here for a coffee tables were rotton and food was cold just another error from a terrible place

Stopped for a McDonalds breakfast this morning. Efficient service and hot food. Reason for reviewing is to mention JOHN the elderly gentleman who waited on our table. Polite, friendly and helpful. He came back twice to see if we needed anything else! Better service than...

Once again Upton McDonald’s have messed up my order, every single time we go here and he order is wrong! My Big Mac meal has just arrived, with no Big Mac sauce on and dry as a bone. My nuggets were not in the bag...

We visited here for dinner tonight as we had a busy day, and my son had a friend round. As per usual order was messed up, but didnt see till we got home. Ordered a quarter pounder with no cheese, labelled correctly so thought great,...

I can’t remember the last time they got an order right. Surely the management must read the constant one star reviews and do something about it??

On my visit to the Upton McDonald's once again the chips were cold. We also got two big tastys which were like warm, mozzarella dips no dip. Ordered two Apple pies when we parked up there wasn't any in the bag. On walking back to the counter they only had one Apple pie or a 15 minute wait. So made do with a doughnut.young girl was full with apologies but couldn't give a toss. My suggestion to them is, why don't they store the cooked chips in with the Apple pie as the Apple pie can burn your mouth the cold chips don't. Someone at McDonald's needs to get there act together won't be going back.

I ordered a double cheese burger and got home and opened just a batch with one slice of cheese on! This isn’t the first time they have messed my order up, they didn’t give me my wrap on my chicken wrap meal last week, didn’t give my niece her nuggets in her nuggets meal, can understand a mistake every now and again but this seems to happen every visit!

Every time we order from here they only less than half full the fries, no point in ordering medium, large etc as you only get small in any size box. Wouldn’t mind but fries are as cheap as chips literally. This picture was taken when we got them straight out of the bag!!!!!!

My niece went to get some food with my husband and when they got back the food was disgusting, the fries were not even cooked which must be hard to do considering there so thin ! The big Macs were freezing cold along with the uncooked soggy cold fries never again dont no how they can charge for this rubbish but what's worse is no one seems to care !!

Do the staff ever get your order right? Another order messed up, staff are absolutely useless and thick, save your time and go elsewhere

Terrible doesn’t even describe the service you get in there and shouldn’t even try speaking to the manager as he is just on his phone all day and doesn’t bother in anything and only gives refunds and doesn’t even solve the problem and the lack of effort the staff put in is indescribable probably 9/10 orders have over at least a quarter of there order missing and the times i have missed the main meals of the order is getting ridiculous I ordered this afternoon and got only two thirds of my order and lost my appetite after finding a brown hair in my burger and couldn’t even bother getting a refund or getting the rest of my order cause of the lack of quality you get in there most foods are cooked in big batches and leave it there til somebody orders it to save time while the food is lukewarm

Foods gone downhill last couple of years always cold ,wrong orders the amount of tomato sauce they put on the burgers it looks like someone has stepped on it so I don't bother buying food now I buy a sandwich from the garage now and just get a coffee from Mcdonalds and they sometimes get that wrong

Renowned for getting orders wrong, happens to us on 99% of our visits, so always check bags before leaving. It’s not so bad when your at the premises, but not great now you can get Uber delivery and burgers are CONSTANTLY missing. Yes, you get a refund, BUT I’d rather everyone in our family actually GOT some food.

MCDONALDS UPTON :Fast food my @*€#, prioritises drive thru and Uber deliveries - not bad at keeping people who are meant to be “socially distancing” in close proximity to each other for 25 plus mins- food arrived at 30 plus mins following a complaint: Don’t attempt to talk to female manager, she “don’t care less” MY PERSONAL ADVICE : EAT ELSEWHERE VERDICT : STRICTLY A PROFIT BEFORE HEALTH ORGANISATION WITH IGNORANT MANAGERIAL STAFF

Sh*te cold food.... Missing orders No straws No dips No spoons A ducking waste of £34!!! Do any of the staff there have any pride in their work? Possibly the worse Maccys ever!!! I WILL NEVER USE THIS SH*TEHOLE AGAIN! Merry ducking Christmas

On entering the Restaurant to eat in, we were brusquely told about the track and trace and squirted with hand sanitiser - all things we expect but not with the attitude from staff that came with it. We ordered, and were then directed to sit at high chairs when one of us is 69 years of age. We indicated that wasn't possible and we were rudely directed - with accompanying eye rolling - to a table that only had space for us to sit side by side instead of opposite one another. When we went to take our seats, my 69 year old mother tripped on the COVID screen which was dangerously placed jutting out into the walkway area. When we complained at how dangerous it was, we had two members of staff - again with a defiant aggressive attitude - tell us the screens were from head office and that was that. We have since reported the matter to the Health & Safety Executive. We will also be reporting the staff to McDonalds head office. There is absolutely no need for such a rude and aggressive attitude.

4th time on the run the order was wrong, missed items, chicken legend had 1 piece of lettuce and no mayo, tried phoning up but no answer the 5 times I rang up.

One if the drive thru attendants was only half working which meant more than 10 cars passed us in the other queue. Then they got our order wrong...and obviously couldn't care less. Didn't even get napkins!

Drive through young girl rude and need retraining ,doent want to hand you the chip and pin machine,then slams window shut cause I told her she lacks customer service skills , manager as rude trying not to service me ,food eventually thrown at me and cold and nearly cold coffee , has to be worst branch ever been to .DO NOT USE THIS BRANCH

More fool me for returning to this branch of McDonald’s. Every time with out fail they get my order wrong (mainly use drive thru). Had egg shell in breakfast, sausage and pancake meal with no sausage and no hash brown, hairs in pancakes. There have been many a time that I’ve opened my McDonald’s bag and thought I’d been pranked by the prank patrol. My day has been ruined. Don’t bother going there as staff obviously don’t care about customers.

I gave this place another try for some strange reason. Yet again cold chips because there are a ridiculous amount already cooked sat there going cold. The staff are rude, I was merely trying to be constructive with my criticism, explaining why the fries were cold, thinking foolishly that they might care about their food quality, only to be told “Well I didn’t give you them did I, so why are you having a go at me?” One of the managers on duty removed a pickle from a cheeseburger/hamburger, rewrapoed it and put it in a happy meal box. This restaurant is an utter disgrace, you would think someone from the company would be monitoring it in some way, but they obviously aren’t. The sooner the new one in Prenton opens the better.

Yet again a wrong order from the drive thru at upton, this is happening on a regular basis, food cold, someone needs to get a grip of this place and sort it out, new place opened 3 miles away will be going and advising people to go there instead

Well visited the drive threw at upton macdonalds .ordered the food .the girl forgot the order 3 times ..ad to repeat over and over .next window payed for the food .next window recieved the food ..not what was ordered half the food missing .food freezing cold ..what's going on ..why is this allowed to happen .its so disappointing to find your order missing when you get home...not happy at all ..

went through the drive thru and not only did they forget the 20 nuggets we asked for but they also forgot the cheese in the burgers. no receipt either. also not the first time this has happened, always getting our order wrong, not coming back

Upton McDonald's needs a massive over hall of staff. First of all, we were sat stationary in the drive through queue for well over 10mins (perhaps an issue at the windows) and was given no explanation when at the ordering window. Tried to charge me 4 times my order, presumably someone else's order but had I not checked the card machine and saw then I wouldn't have known as the staff member didn't utter a word to me and just handed over the machine. Then my order, arrived home with half the order missing and the half that was there freezing. Why would I be given what I've paid for? Attempted to phone with no answer. Don't know why I still bother coming here as we always end up with either the wrong order or half missing, tonight was definitely the last time I come here.

I don’t know why I still come here, order is always wrong and always have to park up and wait even though we never order anything out of the norm Today was definitely my last visit, just terrible

Tried to ring them up and they didnt bloody answer, I am currently an employee for Mc Donalds and this is the worst Customer Service i have ever ever heard of, I am discusted the staff are rude, always wrong orders and it's a joke needs shutting down

I thought I’d treat the family to a little McDonalds, when I got home half of the food hadn’t been put the bag. I did spot another bag and wondered if it was mine. There wasn’t anything for my little boy (he only likes the chips). Fuming. I wouldn’t mind the girl serving wouldn’t have made the mistake if she wasn’t having a gossip to the girl next to her!

Obviously this is McDonald's so you know what you're going in for. However, compared to other maccy d's, I'd say this one is very good. The service is fast & the quality is typically very good. I go about once a month (with the kids of course!) and I'd say they do make more mistakes with orders than other restaurants, but are quite good at fixing them.

So young female member of staff not only chewing gum but also blowing bubbles with the gum!!! Disgusting! Has she been on a hygiene course? Why hasn't her boss said something? She.d go to prison in Singapore.You think that.s bad enough? My colleague informed me that a mature male member of staff didn't wash his hands after using the toilets!I walked straight out and left my food.

This is by far the worst McDonald's going no matter what time you turn up you always have to park up for your order. Then watch it being paraded round the carpark till arrives stone cold and mostly wrong. No wonder upton has the most obese seagulls ive ever seen. Just goes to show that ronald McDonald runs this place cos he must be a clown and the staff really must enjoy working (sarcastic face). At least the cold drinks were cold hence 1 star.

The worst fast food restaurant on the planet the place is a joke only ever go because it is near me everytime I come away disappointed or annoyed the staff are completely incompetent there are rats running around by there bins and the list is to long to Wright all there faults quite frankly the place should be shut down

This is my local McDonald’s so it’s the one I always come to. Every time I’m disappointed and say I’m not coming back. You never get what you ordered. The strawberry milkshakes are always minus the strawberry. And if you do drive thru you always have to park up and wait. What is going on. Too many kids and not enough people actually running the show. It’s awful

The worst place on the planet, always cold food, wrong orders, undercooked chips and place is dirty, shut it down

Every time my family takes me here whilst on out way home from a day trip they have gotten my order wrong as someone who is allergic to the cheese they put on the food it's disgusting I ask for plain hamburgers no cheese and I've had it handed back to me been told the food is plain and gotten home for it to be covered in cheese

The restaurant is visibly dirty, the staff are rude and incompetent and the food is mediocre at best, Usually cold to boot. The managers really need to sort this out, defo the worst one locally.