Mcdonald's Restaurants in Cornwall, Isles of Scilly

Terrible delivery service. Food was frozen cold when outside is 20 degrees. No possibility to complain on the app. Driver totally unable to communicate in English. He was keep sending me messages in Russian language despite I clearly stated I can’t understand him. I felt vulnerable to open the door to someone who clearly didn’t want to speak English and told me to translate on an app.

Arrived at an empty McDonald’s and made my order, only to be told to go and park up as there is a wait for my food… empty restaurant, empty drive through. After waiting almost 10 minutes and watching several other cars go through the drive through and leave before me, my food arrived. This happens time and time again at this particular McDonald’s, nowhere else. I put it down to either bad training, or bad staff, either way this place is crap

Great team who are extremely accommodating to customers. Very friendly and consistently great food and coffee! What's not to love??

Don’t use APP to order food, it says ordered successfully but we waited for 45 mins and asked the staff, they said they have issues with their APP and our order failed. Don’t order just a free drink with redeeming your points, coz they can’t even be bothered to call your number, they just left it to the side and waiting for you to beg them for it.

They seem to have changed the potatoes for chips. At first I sent then back as they tasted undercooked but the second batch came out the same and staff mentioned this is the new brand.

Always buzzing and good place for a quick bite.

Amazing customer service from all the staff and managers.always helpful with my sons specific order.which most of the staff now remember!! We are very grateful to them all.

Ordered from Mc Donald’s St. Austell four burgers and chips with drinks and flurries to be delivered to our home. Only our drinks and flurries arrived. Had to re order and wait for the burgers and chips.The problem being this happens every time we order but never this bad where none of the burgers and chips have arrived. We were not impressed!

Bad experience today at St Austell McDonalds. Ordered and paid for a double BigMac and when I got home I had only been given a standard one.

Got charged twice for same meal. Given one meal and told would be sorted. App didn't work. Phoned again. Was promised a call next day - never came. Still chasing answers or replies.

Staff friendly and place is very clean. Chips were super salty and couldn't drink milkshake as was so thick, even after 30 mins it still hadn't melted enough to drink

Lovely McFlurry after some initial troubles finding the deserts section on your interactive order screen n.b. during summer months the shortcut for desserts could be more effectively reached if placed higher in the ordering hierarchy. Very poor traffic flow within the retail park though I cannot lay the organisation of this purely at your feet. A somewhat layered texture of atmosphere could also be greatly improved with a tiered seating system or similar. Overall a great experience.

this is the second time I've ordered a hot drink to have it tip all down my front. on checking the lid which wasn't the problem , somebody had pinched the rolled lip around the edge bet they had a right laugh as they handed to me along with the have a nice day ! next time I go I'm checking it before I leave .

Nothing better than ordering a McDonalds, it not only being colder than an Eskimo’s nose but it looked like if had been made by Stevie Wonder. On ringing McDonald’s they said they wouldn’t do anything to fix their error. The Family meal has gone in the bin.

long wait, missing item, but comfy vibe

Fine, food was good just busy and the car park isn't well designed for lots of traffic.

I’ve been every corner of England I get 3 triple cheeseburgers no tomato sauce Big Mac sauce no problem the fat jobsworth girl with glasses on can’t be trusted tells more lies than the joker himself she’s there for the free McDonald’s and nothing else horrid person she is

Nice restaurant with ample seating. Toilets were clean. Restaurant was spotless inside and out. Food was fast, hot and cooked perfectly. Staff were polite and friendly. We dined in so cannot comment regarding parking or drive through.

Doesn’t seem matter if you use the drive thru or uber delivery there is always parts of the order missing. The last 3 occasions using uber delivery has resulted in items missing. Fortunately uber refunded. However how does this keep happening? And it’s not just small items such as dips, last week 4x drinks and 4 x mcflurries missing, and a burger requested plain due to food allergies was not!!! Today the fries missing. These bags are checked and then sealed so it’s down to the morons employees at the restaurant. The level of incompetence is unreal with dog 💩 management and training to blame! Advice: Don’t use a delivery company and always check and double check your order. In fact just avoid this branch altogether.

Well where to start I ordered on the McDonald’s app and when it arrive in good time may I add half the order was missing so I rang the customer service number and got a refund of £4.73 to which my order was over £40 to only have to reorder what was missing which cost over £10 as it was a small order and when I rang again they said it was Uber eats fault which it is not it’s a McDonald’s fault for not checking the order correct and sending it out, disgusting behaviour from the call centre team who told me that £4.73 was the price of the meal which it is not!!! If they can’t deliver the right items they shouldn’t deliver at all!!!

Standard MacDonalds fare, I used the app to order and the wait was very short, the food was fresh and hot and was of good quality. I had no complaints with the food or service and the staff were friendly and helpful. Obviously this is MacDonalds and not one of the 'posh' overpriced arty farty Michelin chef type places. Enjoyed the food but unfortunately had a bit of slippage from the burger which made a mess of my brand new jeans but that is my problem and I won't be taking legal action against the company any time soon. Sorry for the convoluted long review and apologies if you have read it this far, hopefully it will count towards my next @google review badge., but if you want a macdonalds and if you are in the area this is the place for you.

Ordered two milkshakes and a coke, got two milkshakes and a coke, would recommend.

No queue at the drive-thru, but found out why after paying. Everyone just being sent straight through to an overflowing collection area, taking over whole car park. Disorganised chaos. Order correct but food noticeably less hot than usual.

Milkshake machines never working. Always get cold chips

Always busy but good is always hot

Ordered on app and pickup in drive through directed to order bay 30 mins no food .go in to complain they could care less lost my order to another car ?? St Austell cornwall

Shame that food was served Luke warm as cooking of items lead to this (and melted mcflurry/soft drink)

Worset ever experience with a mcdonalds 10 minutes to make a order only to find it was wrong. burgers looked like they had been stood on wouldn't return 😕

Ordered two wraps... one came out fresh and hot the other was lukewarm at best... mcflurry had been waiting near heat as they were melted and the cold drink was diluted because the ice had melted in it... freshly cooked one item but not the other!

MC DONALDS SCAMMED ME BURGER FALLING TO PIECES COLD NOT EVEN COOKED AND CHIPS WHITE AND FREEZING COLD ORDERED FROM THE DRIVE THRU RUBBISH PLACE ST AUSTELL IS DSCUTING NEVER GET MACCIES FROM THERE

Disgusting attitude from an employee i had over the phone, was being nice and friendly and all i got was cockiness and sarcasm.

Messed up my order for the 4th time but Mcdonald do not take nay responsibility for then umber eats will not refund food cold missing part of the order no help at all never use st austell again 1 brain cell between the lot ...

Tables don't get wiped food on the floor. Finger prints and just generally dirty!

good and busy on the main route through st austell.

Food was quite good, hamburger was flatter than a young boy’s chest but tasted alright. Saw a woman get denied changing her mayo on a mccrispy which was a shame. Probably the cleanest McDonald’s I’ve seen, places that you wouldn’t think to clean were clean.

Went to get maccies for tea as a treat it come to £45 for half of my food to be missing or wrong. It’s not the first time to happen at this McDonalds.

Not to Bad as a restaurant went with my family for a treat food was average for mc Donald’s the only thing I can moan about as being asked to fill in a survey on my receipt I am sure this the last thing that can be done after we left but to be asked by a customer service staff while we was eating is a bit too much so we left and will not return to mc Donald’s

Cold everytime, I dunno which is colder the food or the workers personalities

Hey guys are you missing the Jeremy Kyle show? Don’t worry get yourselves down to McDonalds St Austell and witness Elliot and his gran screaming the place down. Good food, awful atmosphere. The duty manager should have told them to leave, weak leadership of the highest order.

Absolutely dreadful service.It was slow from placing the order to the food being delivered, only to find food was missing. The restaurant blames the uber driver for not picking up all of the order the uber driver blames the restaurant for not putting it all in.And you the customer is out of pocket for food that has been paid for and not delivered. You call the restaurant (the people that have made the mistake)only for them to tell you to call the number at the bottom of your receipt. It amounts to nothing more than theft. Lesson learnt. Delete the app.

Wet , didn't listen messed order up . Twice

Ridiculous wait times. Usually get the order wrong. Atrocious customer service. Litter everywhere outside the premises which never gets picked up. There is nothing good to say

Waiting for our food, we expected it to be warm when finally arrived. But unfortunately, burgers were cold and looked like they were thrown into boxes... Chips were fine. Wouldn't go back there again!

Chips were more flavourless than usual and they filled my sprite about halfway up. Would not recommend. It’s also filled with chavs

Only use drive through. Normally quick. Staff polite. Food fine.

Whole order stone cold, not the first time this has happened. They will blame the delivery service but we live not 2 minutes away. Manager will then blame it on a busy night but that doesn't excuse the sloppy cold food. Obviously not checking any orders before they send them out

Bit busy and one burger needed replacement, buckled up and broken in the bun, but quickly rectified. Parking a bit difficult.

Its a Mc Donald's ..its not a bad one that's for sure..and no complaints

Strange addition to our McPlant...

Went in on the way to work today Sunday 26th November . Thought I would try their flatbread and a coffee at around 8.30 am . No receipt came out of the machine which I was surprised at at that time of morning. I was the first number to come up on their screen which was number 26 . So I waited . Customers came in and 3 Customers 27,28,29 where served before me so after 15 mins I asked an employee why I hadn't been served and others served before me . He couldn't give me a good explanation so i asked where the manager was . Infact she was in front of me but with her back to me . She turned around and tried to say it depended on the order of food , which I know wasn't right and as I told her it doesn't take 15 to 20 mins to prepare a flatbread and a coffee . She didn't offer me a sorry in any form or a refund for the inconvenience. I mentioned that it wasn't busy that time of morning and God help them when it does get busy to which she replied she had to walk away from the conversation. She wasn't interested at all . Definitely not how a manager should deal with a customer who has a complaint. Wouldn't advise anybody to go here early in the morning .

Food was a little slow and not as fresh/hot as I’d of liked, the staff were nice people though.

Great clean and friendly restaurant

It's a bit hit and miss in terms of food quality, drive thru is a nightmare and don't try park as that's even worse

Went through the drive-through was polite staff and quickly dealt with my order, food was on point even me dogs enjoyed their cheeseburger 🍔

It is what it is. Always busy, a pain to get in and out onto the main road, and luke warm food.

Drive thru. 7am a little slow to get to cars but servers polite

Just a Mc Donald’s nothing special..

Good value for money ,great meal

Tried to go in today with my autistic son, he was in a massive meltdown so we couldn't eat in, just want to thank Mike for being so amazing , reassuring us and helping us get all our food together to leave and being kind to my son, what a lovley member of staff.

Was tired. falling asleep eating burger.

Such a shame they get orders wrong so often milkshakes it's pot luck if they have them we now have to check food before driving off as have kids with allergies and have to have no cheese and one time our boy had a reaction and when looking could see were cheese had already melted to the food and they had tried to remove it which is completely unacceptable and the drinks you get less and less in drinks that are suppose to have cream have the smallest of amount that by time it gets to your table it's gone they have definitely just about making the most profit as possibly can it's such a shame as when these type of places first start the owners want to provide good food at good prices then get took over by people that just want fatter wallets

Thank you, always friendly staff willing to help :)

Well after coming to my local mcdonalds today it has definitely gone down hill Last week we was basically held hostage in the drive threw by some idiot refusing to move his car at the front of the line for around 25 min , I know it wasn't the staffs fault but it made me really late for an appointment and our food was cold Today I ordered food with no bacon and I got bacon they kindley made me a fresh one ,only to hear the cook tell the lady on the till ,,new wrap extra bacon which they both laughed their heads off also the system to recycle all the thousands of rubbish items ,,great idea ,but what's the point when the lady who was emptying the bins got all the stored recycling and shoved it in with the general rubbish so what's the point !!!

Great staff, friendly and helpful.

Take away. Click and collect so can't say more and be fair.

Standard McDonald's but when we visited it was like a bomb had gone off in the toilet

I ordered on line a meal ...it took over an hr to arrive .. when it did it was freezing cold!!! The ice cream and milk shake had melted. And to top it off I had a lump of brown lettuce it put me off the meal it went in the bin!!!!.. the chips were cold floppy and gross .. won't ever eat from there again !!!!!!

St austell maccies has always been gross compared to any other maccies in cornwall

Spot on nice quick service as normal. Staff was very polite and friendly. Order was successful and everything was in the order. Would highly recommend a visit today. Top job thank you 👍🏾

Die Parkplatz Möglichkeiten sind grauenvoll

Awful. Third order in a row where they've messed it up. First two times they forgot an entire item from the meal, and the third time delivered two wrong items and spilled the drink everywhere and uber driver handed me a soaking wet dripping bag. The cup only had about an inch of drink left in it! Just as bad when you go in person as well, always forgetting parts of your order and long wait times. Would rather drive to Cornwall Services to get maccies than go here and it's my local one. :/

Ordered on the app, food arrived within 10 minutes. Order was complete and nice and hot.

I throughly enjoy my trips to McDonalds Pentewan Rd, St Austell. I live locally and whenever I visit the staff are so friendly and kind. They do there utmost to keep it clean, the cleanliness is great. McDonald's is value for money. I will return.

So disappointed 😔 first time l was exiting to have my dinner take way after long journey driving Not good chicken 🍗 burger & chips 🍟 salad 🥗 was not fresh & chicken burger the quality was not testing & chicken nuggets was not good with price l pay total !! So sorry l was disappointed

It's McDonald's we all love a Maccy now and again don't we .

This was our local McDonald's not any more.Called here at 9.08 on a sat morning to get breakfast my wife asked for a bacon and egg muffin...as we were the only ones on site and I was prepared to wait we asked for her bacon to be cooked a little longer as it is always very under cooked and not very nice..basically the manager said no....as they weren't allowed to cross contaminate foods.Ive never heard anything so ridiculous in all of my life....but what more can you expect from a load of incompetent uninterested people god help the next generation..we will never eat there again

Called in last sat for a breakfast takeaway and it wasn't busy ? We thought great placed our order and asked if we could have our bacon crispy seeing they wernt busy we thought it would be ok. How wrong were we lol apparently it was a no from the manager reason they gave cross contamination??? How does that work surly it meant they just cook bacon a bit longer lol absolute rubbish

This McDonald's is fantastic. Food is always hot & always tasty. Took one star off because it's a small store which means it's always incredibly packed although the staff always seem to handle the pressure well.

It's a McDonald's, so it's never going to be anything other than a McDonald's. The biggest downside is the lack of parking spaces, and if you manage to find a space, you have to keep an eye on the time as the 2 hours free parking limited can go really quickly. Go over even by a couple of minutes, and it's over a £60 fine, and that's if you pay early. Can't guarantee parking fines at time of going to press.

I call into Macdonalds drive through this evening. They were busy but the cue moved forward at a reasonable pace until I reached the collection window. I was asked to park up and my two cheeseburgers would be brought out to me. There were no other vehicles waiting on orders. After TEN minutes watching cars exiting the drive through and leaving, still no food. I went to the restaurant and asked to speak to the manager who initially tried to explain how the food was freshly made and took some time. Eventually she admitted that the order had been forgotten not once but twice. Absolutely appalling service.

Asked for no cheese and got cheese as my child can’t have cheese now what a waste 😡😡😡😡

Everything was hot and the order was correct unlike other McDonald's

They often get simple orders wrong, so annoying as I am not aware until I get home.

Made a pit stop to st austell mcdonald’s at around 3pm 2/07/23, my experience was awful to say the least. Food never disappoints however, one particular member of staff stood out in a terrible manner. Not only did she have a face like thunder, i overheard multiple belittling comments towards another, younger, member of staff. These comments were said in a spiteful way and also felt like i was watching a school bully. I myself have experienced bullying and nastiness within a workplace and to see it happen to a teenage girl was sickening. I believe the culprit was named Jessi, with pink ish hair. I really hope this problem is resolved soon, i expect to never see this type of behaviour again.

Typical service station McDonald's, busy, not especially tidy, understaffed from what I could see. Food ok, it is what it is after all.

Friendly staff. Quick service. Nice and clean inside the restaurant

I only use drive thru and there's always something wrong, if its not me being given someone else's order, it's the fries or drink being half filled, or the food is lukewarm. I'd still go but just check your order is OK before driving off.

Had to wait 10 minutes for takeaway in my car. Live 4 minutes away food stone cold

I ordered £30 worth of food from mc Donald’s in st Austell all Uber eats delivered was 4 drinks the same so mc Donald’s messed up my order and because of that Uber wouldn’t give my money back so I was robbed £30 and no one wants to take responsibility for it I’m never useing Uber eats or mc Donald’s in st Austell ever again you will get robbed

Friendly and courteous staff, my order was dealt with quickly, food was hot and freshly cooked.

Wonderful staff, very amiable, quick through the drive thru and most importantly the food we received was piping hot. Well done folks!

They've slipped back to slow service and getting orders wrong. Avoid. Update: Tried again. Worse still.

It's a Mcdonalds. You order , it arrives and you eat.

Long wait when it wasn’t busy as deliveries seem to take priority and they got my order wrong. Not impressed!

An ok McDonalds. They are all the same aren't they ?

Ok service but toilet was dirty

Popped in about 9pm on a Sunday. It was surprisingly crowded.

Food was warm definitely not hot fast food

Absolutely shocking service. Ordered food for delivery as I couldn't leave the house. Got the wrong order sent out to me, with drink spilt all over it. Told the delivery guy it was wrong, and he argued back at me. Then said "Oh, it is wrong. well, you can apply for a refund and reorder. It's not my fault" - as coke drips all over my floor. I told him just to forget it and take the food away. Went outside today and found he'd dumped the split open cokes into my bin and left them there. Will not be ordering delivery again from them.

Not good. Long wait and when we finally got our meal it was short of to portions of chips and got bbq sauce when asked for tomato . Small details but think twice about that one again.