McDonald's in Cornwall, Isles of Scilly

delivery driver was carrying the bag of drinks sideways and the ice coffee upset everywhere

Food arrived cold with missing item.

cold food missing items and no sauces

Ordered 2 big macs and 2 chips meal deal £11.99.... only ONE burger was delivered.. not happy

Food arrived cold and I had a missing item.

Very flat coke, food was cold, forgot chips straw and sauces and McFlurry was half melted.

This is a quick place to get some food,

Nice and friendly.. food was lovely no complaints from me

So you order on screen so they bring it to the table but somehow they couldn’t find our table so had to collect it! The place seems rather tired why are there loads of iPad holders with no iPads in them. But it was the food that was the problem I didn’t think much of mine the burger wasn’t great and the fries were anaemic. My husband who loves a burger said it was the worst burger he’s ever had!! The car park was rammed so had to park in B and Q!

Food delivered stone cold, was not on time, waited well over an hour. Not happy, this company is no longer suffice in this area, this has happened multiple times now. Partially McDonald’s fault, they obviously prepare it well before the delivery guy turns up but the wait is unnecessary

Amazing driver bringing hot food and was a lovely guy too.

I appreciate having a plant based burger and fries. There is no plant based dessert. The staff are friendly. It's tough to be surrounded by animals being consumed, but a plant based drive in would get full marks!

half an order missed. we had no food and was given a number for care home instead of McDonald's courier ended up going into store for food

The delivery guy was blunt and rude, he didnt even want to walk to the door. forcing me to walk down the path to get my delivery. Just shouted my house number at me until I was forced to walk down too him

Rip off don't order delivery unless desperate

Arrived cold and missing all the fries.

got a message saying 10 mins then it just kept going up and up..the food then arrived absolutely stone cold, like freezing In a sense

cold food chips were barely cooked. driver whent around the houses for a 25 minute detour

food was cold, did not get drinks we ordered . triple burger was with cheese and ketchup nothing else,vans they added pickles and onion!

No milkshake again, had to park up and wait for the order which then arrived lukewarm.

food dreadful and items missing

received a third of my order correct. only one medium meal was correct. other two burgers were different, I also ordered three burgers not two. Shame.

Good food quick service and so close to the bus stop

The meal was cold. The ice cream was melted for almost £14 i was yet again very disappointed but i kerp hoping!!!!

I ordered the 2 Happy Meals for my son in the hope to receive a Minecraft toy but instead there were 2 Masked Singers. The whole point of ordering was so that he could have the Minecraft toys. Such a shame that this was not pointed out that they had been replaced but also misleading.

Received a game box containing a chewed cheeseburger.

Kept saying different times so it must of been 30 mins and the food was cold it needs to improve

Whenever we have a delivery theres always an issue theres always either items missing or spilt

Great delivery, fast, friendly

Food turned up over an hour after ordering, stone cold! Completely inedible, the drink (iced coffee) was not cold. Really disappointing and would like a refund!

Great food and great delivery service. Thanks.

the hot choclate and food is cold, icecreams are melted

The food was cold before it arrived

I didn't receive an item - the raspberry and white chocolate pie was missing

Twice been here and sat in, had to wait 20 minutes for the food, and it came in the end when I went and said where I'm our order, when it did come have the wrong sauce on the mc plant burger, my chicken burger looked like someone stood on it

I ordered dinner for my children age 2 and 13. I was first informed that it would be delivered at 7:45 which was almost an hour wait to start with. Our food did not arrive until gone half 8 at which point my youngest child had already gone to bed and my eldest was getting tired. when the food did finally arrive (after taking almost 20 minutes to get down the road) it was ice cold. it was barely edible. A £2.52 refund really doesn't make this better after the food cost us almost £17. A waste.

Long wait that kept extending and cold food.

Great service, I love the food and the atmosphere is absolutely perfect.

If I have to wait 20 minutes in a car park for cold food, it's not *really* a drivethru, is it? I remember when you would get your food from the food window. I get served quicker than that in real restaurants. Stop taking more orders than your underpaid staff can service, stop making them come out into the rainy carpark, and stop taking Uber etc orders if you can't serve the people actually at the restaurant.

Why is it they when you are using the app to order and you order 5 mins before you arrive then the app asks how you want to collect your meal, choose restaurant collection and before I get out of my parked car gives me a number, then have to stand there for 10 minutes watching other customers walking in and ordering over the counter getting served before me, so frustrating. No sense of customer service seemed to be run by very young g staff.

Food turned up after an hour. Ice cold.

Fantastic bloke. Great service

Pool Macdonalds is the worst one I've been to. Food is, once again, ice cold. Items, once again, missing from my order! Every time ive gotten food from here it's always cold and something is always missing.

foods fine , delivery fine , i put a note saying don’t forget sauces and they forgot the sauces , every time this happens.

I want a refund as only a cheese burger and a coke was in the bag

Nice lady on tills and Nice food

The food is your typical average McDonald's The service is not great everytime we have gone through the drive through stuff has been missing from our order so we have to go back to the window and then have to wait for the missing items so the rest of the food is going cold at this point

when it finally arrived it was cold had to put in m/wave, not impressed as only live 1.3 miles away from the restaurant, it's a 5 min drive

Okay, so this video is 100% what ordering at this “restaurant” is like. Cold, missing items and usually late.

Very nice food, good staff but need to mix up the happy meal toy.

Food was good and still hot. The courier was very polite

Great food good delivery service

If I could leave no stars I would, absolute incompetent shambles of a place. Mistakes every time. Oh we have new staff, trainees. You clearly have to be able to breathe only to work there. Avoid.

I'm an early morning. I always get #1 xxx

Nice person and the food was nice and hot

Its a McDonalds, looks like any McDonalds! Have not visited this location for circa. 10 years + oh my how it has changed. Recently has a refit, I was a little lost as to where to pick up my food from the counter, it may be an idea to have a sign above the counter saying (order collection). I was a little embarrassed to ask the member of staff cleaning the floor, must have thought I was a right muppet! Staff were courteous and friendly, and the food came out very quickly as always at a McDonalds location. I would say it was odd to not see a single till but to be honest. I cannot remember the last time I paid cash at a McDonalds. Only 4 stars, although the food came out quick, tasty (according to my family) the tables and chairs were quite dirty (sorry have to be honest). There was a lot of crumbs and small pieces of food laying around on quite a few of the chairs and tables. Not the end of the world (don't want to sound like a Karen) but it just made the environment I was eating in feel a little unpleasant. I would stop again if passing again though.

Ordered delivery, stated 20-30mins delivery time, took 1hr30mins. Was cold, requested no mayo on burger but turned up smothered in mayo. McFlurry turned up completely melted and inedible. Driver was apologetic, which was the only positive.

One of the worst run McDonalds I’ve ever been to. Staff lazy, busy fooling around, chatting, ignoring customers. Orders take a ridiculous amount of time and consistently arrive incorrect. They never have milkshakes available. Avoid this store.

All the fries were cold. Burger was cold. Chicken was warm.

Nightmare! Won’t be ordering again. Food didn’t even turn up!! Just drinks! How can you get that wrong??

Drive through takes longer than others and every single time without fail an item is missed.

Probably just because was busy but was a ruff service

JusyEat services were fine, McDonald's themselves are useless. worst fast food chain.

Why do I never get the dips I ask for? 🙄

Food arrived late. It was cold. What did arrive was wrong and the biggest part of the order was missing. Absolute joke!!

Chips slightly cold but still able to eat

Absolutely shocking service.. 15 min wait in drive through.... then told technical failure you go in and wait another 20 mins Absolutely shocking

Stated food would arrive withing 22 minutes and it did..

I live in London and have been to many macdonalds and not one is as good as this one great staff keep it up.⅚

All the time something is missing,but almost all the time.

Iams missing a wrong itams delivers

food cold chips soggy and cold

is what it is, but with the deals and delivery it's hard to beat. fast and friendly driver, McDonald's themselves are a bit slow from my local site

super fast delivery food was fresh and hot excellent service.

dips and straws left out of order. extra dips had been ordered as well.

food was okay, forgot my straw though :(

all delivered fries cold burger lovely

When are delivery drivers going to realise that it is their job to deliver to the customers door, So when they live in a flat you will have to walk upstairs to deliver the food.. Delivery driver was just extremely rude cause he had to walk upstairs!!

Poor service and slow employees, my double quarter was burnt and very old, also i asked for them to take sandwich sauce out after they had put it in...they did not do this... Dont recommend, wont come again

delivered on time but my order wasn't very warm unfortunately

Absolutely perfect. Here within 20 mins. Still hot!

delicious food little too much salt on chips but other than that perfect

Delivery driver was very rude in the way he spoke to me, His job to deliver to your door yet rang me when he was outside and wanted me to go downstairs to him then shouted at me because he couldn't open the main door as he was pulling it instead of pushing like I told him to do.. Despite my brother going downstairs and giving the code the driver refused to hand over the food until he seen me!!

I've been given the the wrong burger. Absolutely useless!

Waited for 50 minutes so far, still waiting, and no, it’s not a big order, the order was a medium ceaser chicken wrap and a mozzarella dipper share box

Chips and burgers were cold and burgers had completely fallen apart

There was no straw for my milkshake

On 3 different drive through visits to Truo Mcds. I received incorrect food. Cold food and wrong drinks.

ordered food 5:50 and food arrived 7:15, was given 6:30 as a delivery time, would’ve cancelled the order if I had the choice and gone to another fast food restaurant, food was mildly warm, not even enjoyable after the long wait, will consider not ordering again

3 lots of fries were missing food was cold

Probably the worst franchise in existence. Add to that this food is now as expensive as a restaurant you're better off elsewhere. It's not even fast anymore either. Save your money and buy local.

Food was warm on arrival and prompt to arrive :)

times kept changing to later a later delivery time. By the time I got my food my mcflurry was all melted so I had to throw it in the bin. My food was also cold, and after a few mouthfuls had to also be thrown due to being stone cold. 🙃

no dips with the nuggets and selects

everything I order, food items are missing.

roulette on how fast the foods gonna come, 2 cheeseburgers took approx. 20 mins outside of lunch/dinner rush. chips were lukewarm and soggy, person at the till walked away when i asked for sauce.

To ginger lad handing out the food in the window a smile would be nice not even a hello. Forgot our sauces and then proceeded to ignore us when we were asking for them. I used to work in a McDonald’s and the way we got treated then was CRAZY. Sort ya staff out you tarts!

went back got the right order for me which they gave him the wrong 1 brilliant service

Absolutely awful, waited over and hour just to have them cancel the order, the order was expected at 19:25 (19:55 latest) they kept changing the arrival time as late as 20:47, and then they cancelled the order at 20:15!

Took ages again to deliver. Watched the driver on the map go to multiple stops before us. Expected delivery time just kept getting later and later. Cold soggy food again.