McDonald's in Cornwall, Isles of Scilly

Why is it they when you are using the app to order and you order 5 mins before you arrive then the app asks how you want to collect your meal, choose restaurant collection and before I get out of my parked car gives me a number, then have to stand there for 10 minutes watching other customers walking in and ordering over the counter getting served before me, so frustrating. No sense of customer service seemed to be run by very young g staff.

Great food good delivery service

Food was good and still hot. The courier was very polite

If I could leave no stars I would, absolute incompetent shambles of a place. Mistakes every time. Oh we have new staff, trainees. You clearly have to be able to breathe only to work there. Avoid.

Nice person and the food was nice and hot

All the fries were cold. Burger was cold. Chicken was warm.

Ordered delivery, stated 20-30mins delivery time, took 1hr30mins. Was cold, requested no mayo on burger but turned up smothered in mayo. McFlurry turned up completely melted and inedible. Driver was apologetic, which was the only positive.

Nightmare! Won’t be ordering again. Food didn’t even turn up!! Just drinks! How can you get that wrong??

JusyEat services were fine, McDonald's themselves are useless. worst fast food chain.

Why do I never get the dips I ask for? 🙄

Food arrived late. It was cold. What did arrive was wrong and the biggest part of the order was missing. Absolute joke!!

Chips slightly cold but still able to eat

Stated food would arrive withing 22 minutes and it did..

Iams missing a wrong itams delivers

food cold chips soggy and cold

is what it is, but with the deals and delivery it's hard to beat. fast and friendly driver, McDonald's themselves are a bit slow from my local site

super fast delivery food was fresh and hot excellent service.

dips and straws left out of order. extra dips had been ordered as well.

food was okay, forgot my straw though :(

all delivered fries cold burger lovely

When are delivery drivers going to realise that it is their job to deliver to the customers door, So when they live in a flat you will have to walk upstairs to deliver the food.. Delivery driver was just extremely rude cause he had to walk upstairs!!

delivered on time but my order wasn't very warm unfortunately

Absolutely perfect. Here within 20 mins. Still hot!

delicious food little too much salt on chips but other than that perfect

Delivery driver was very rude in the way he spoke to me, His job to deliver to your door yet rang me when he was outside and wanted me to go downstairs to him then shouted at me because he couldn't open the main door as he was pulling it instead of pushing like I told him to do.. Despite my brother going downstairs and giving the code the driver refused to hand over the food until he seen me!!

I've been given the the wrong burger. Absolutely useless!

Chips and burgers were cold and burgers had completely fallen apart

There was no straw for my milkshake

ordered food 5:50 and food arrived 7:15, was given 6:30 as a delivery time, would’ve cancelled the order if I had the choice and gone to another fast food restaurant, food was mildly warm, not even enjoyable after the long wait, will consider not ordering again

3 lots of fries were missing food was cold

Food was warm on arrival and prompt to arrive :)

times kept changing to later a later delivery time. By the time I got my food my mcflurry was all melted so I had to throw it in the bin. My food was also cold, and after a few mouthfuls had to also be thrown due to being stone cold. 🙃

everything I order, food items are missing.

no dips with the nuggets and selects

went back got the right order for me which they gave him the wrong 1 brilliant service

Took ages again to deliver. Watched the driver on the map go to multiple stops before us. Expected delivery time just kept getting later and later. Cold soggy food again.

Food was cold and chips were soggy

i didn't get my food and they must of delivered it to the wrong address

everything was stone cold and chips had gone hard

Food came frezzing cold won’t be ordering of just eat again! Will be ordering of Uber eats

food was over an hour late from the first initial time I ordered it, then it arrived freezing cold so the chips were like rubber.

Very long wait to give order tho drive tho ..paid for items ghen asked to wait in waiting bay for food to be prepared 10min wait total time wasted was 22mins ..bloody ridiculous

my food arrived stone cold!! won't order again, they only have to come down a hill?? It's 5 mins away

took an hour and a half to get to me. was also cold

it was cold and dry I wouldn't order it again

Missing main item I ordered. Otherwise perfect again.

Ordered food over 2 and half hours ago. Not arrived yet and no doubt will be cold as always when it does. Place is a joke.

The food was ice cold and it was said to come at 20:40 didnt come until 21:40

Time going on and on then just shows it’s delivered but nothing, was definitely the right address, absolutely disgraceful service , 5 min drive from the house to McDonalds rubbish.

food stone cold . couldn't eat it .

placed order around half 5ish, it's now 7.56pm and it's only just been delivered with missing items.

The fries are usually terrible at this McDs....cold and undetsalted. Also, they forget your dips 50% of the time, so do check before your drive off.

Ordered at 3pm, food arrived at 16:45. The fries and burgers are cold, the Mcflurry all melted.

It's reliable. The food is what it is, the prices are what they are, and the service time is as expected. I visit at least 2x weekly and know what I like.

Food was properly cooked and nice and hot

Foods been cold on past two orders

I waited over an hour and the food was stone cold. No heat whatsoever. Had to reheat the food which wasn’t the same. I rang the restaurant and they have said operating times are okay, and they’re not sure what’s causing the delay and too contact you guys

delivery times kept changing regularly and eventually came two hrs late

Food was cold on delivery, not exactly what you expect after paying so much for your food

Not all the order was delivered

I got a big mac instead of a big tasty wr but hungry

Every time I order from this place through anywhere I face tons of issues from missing items to getting the order wrong but out of all of them this is the worst. I ordered some mayo chickens and the come drowning in ketchup like they've been left in a pool of it for a week and then served. How can you be proud of the work you do when you serve food in awful quality like this? Train your staff better or just get new employees who actually care about the job even a little bit

Bit cold but really good and in time

McDonalds not great by delivery as doesn’t stay hot long enough. If I didn’t have two toddlers to drag out at a bad time as the kitchen was a building site the I would have gone to collect myself. Regretting ordering this.

Food was delivered nearly 2 hours after placing my order, multiple items were missing, food arrived cold and all drinks had spilt so we had 1/2 servings.

Terrible slow service if eating in. The staff don't seem to care

driver made me drive to meet him as he couldn't find my house, then passed a bag of spilt drinks into my car which has covered the inside of my car door and missing items. definition of terrible service from restaurant through to driver! avoid at all costs!

I ordered cheese melts that didn’t arrive. I then requested a refund and it was denied. BE WARY WHEN USING JUST EAT MC DONALDS as you may lose money because just-eat refuse to refund you despite showing photographs of missing food etc.

order did not turn up even after it said delivered.

Rubbish service, slow never get what you ordered always check before leaving !

my order was not delivered at all. After waiting 2 hours for its delivery. I had no call or msg to say it was delivered. when clicking on help they said they would get back to me in 2 days!! very unhappy customer 😕

Waited two hours, arrived cold with missing items.

Late, rude driver, all items cold, missing half the order.

Shocking, missing my burger from my meal and they won't even send a replacement.

I ordered my food and it said 45-60mins for delivery that's fine it's Saturday no problem. after about 30 mins the app says my driver is at the restaurant and it stays like that until my food is delivered 1.5 hrs later. this is probably the worst McDonald's/Just Eat experience I have had. Me and my family are really unhappy

Ordered 2 chips 1 of them was only half of them in the box very disappointed. Delivery time was good

great delivery! shame the order was missing items, cold and dry

Ordered through drive through. 2 meals plus a chicken share box and cheese bite. Charged for all we ordered. Arrived home, no fries at all, stone cold I mean cold and everything was cold. Considering they parked us while we waited for our food, live less then 4 mins from the place it's a joke. Not the 1st time we have been charged for food we didn't recieve either. Staff don't care about customer service and management are well let's just say to call them useless would insult useless people. Won't be back.

As McDonald's go, this is one that is quite lovely. The staff are friendly and work hard, even in the lunch rush. It's always relatively clean and we very rarely get missing items or wrong orders.

ordered big tasty with bacon meal and there was no bacon in it

food was cold drink had spilled out the cup

We went to McDonalds, Pool, Camborne on 18th November and had a problem with App ordering. I wanted to email the Manager to sent a plaudit to a member of staff for her exemplary customer service, but I cannot find any email address. Her name is JOCELYN. Thank you to her for your excellent customer service with the issue with our order. If she reads this 'the chicken nuggets issue', should remind her.

Good service, arrived on time & hot.

fantastic delivery service, but my order was missing some items.

No pinnaple stick and chips were cold

Meal was good 😊. lovely polite delivery driver.

Rarely go inside McDonald's unless there's a problem with payment on the app. It still needs a lot of work to be able to handle the amount of pressure from customers it is taking orders for.

Food was terrible I had a bogey in my burger. I had to wait 45 minutes just for that to happen!?

I thought that maybe by getting a delivery from this mcdonalds the quality might be a little better but again choosing the pool mcdonalds was the wrong choice, firstly said it would arrive between 19:00-19:15 and kept changing eventually got here at 19:50 freezing cold so had to be microwaved and the milkshake was wrong and although may not sound bad when you have a fussy child expecting a certain flavour and it's wrongs it causes chaos, thanks mcdonalds another £40 wasted and awful meal 👍👍

Told by delivery driver that our order had been "lost" and that they had to do the order all over again. Not the 1st time this has happened - not good enough.

food was a bit cold but coke was flat.

Invariably slow service. Really. Slow.

excellent perfect and will order again soon

All the food was cold I don’t like paying for cold food and not being able to eat it because it’s was so cold and it was the worse McDonald’s I have ever had

I need to learn my lesson and stay away from McDonald's, which isn't from Cornwall services.

Here we are again a bad review for Camborne maccys .. 5.35 pm ordered a happy meal fish fingers with a flat white and the dreaded apple pie ...... Went to pay... Usual problem can you go wait in no 1 please ,apple pie not cooked, they handed me the flat white ... 15 minutes later still no apple pie a little while later at last..... I askedd the lad were the chips fresh and not been sat on the side for 20. Minutes ,,shocked look on his face dear soul yyeeesss .. I should of checked but I was already fed up...... So got home literally 7 minute journey .. chips were actually cold fish fingers as well oh and coffee you've got it nearly cold....... My wife is not healthy and very poorly .. if the fish fingers give her more problems I will be contacting council operatives B nightmare she just fancied them as she thoroughly enjoyed the meal she had at maccys Truro Oh they won't answer phone either

The food is absolutely disgusting, came cold and squashed, way to much sauce splattered everywhere. Took a couple bites but threw it in the bin straight away. Never having a McDonald's again. How anyone could eat that crap I don't know. Mother's and dad's are only poisening there kids.

The cleaner started spraying the table in front of us while we were eating with my partner and my daughter. When asked if she can't wait a couple of minutes she said it's done now. Sorry. Really?? All that bleach over our tray. Disgusting

Wrong order packed. Missing items. Had to request refund through just-eat which was approved but still meant I didn’t get what was ordered :(

Their breakfast menu is awesome and good service for take away meals