Based on 8.791 opinions finded in 4 websites
Based on 8.791 opinions finded in 4 websites
Nº 3101 in 3395 in Cornwall, Isles of Scilly
Nº 82 of 109 Fast food in Cornwall, Isles of Scilly
Opinions
I ordered cheese melts that didn’t arrive. I then requested a refund and it was denied. BE WARY WHEN USING JUST EAT MC DONALDS as you may lose money because just-eat refuse to refund you despite showing photographs of missing food etc.
Keren . 2024-12-06
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order did not turn up even after it said delivered.
Wesley . 2024-12-05
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Late, rude driver, all items cold, missing half the order.
Jasmine . 2024-12-01
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Waited two hours, arrived cold with missing items.
Karen . 2024-12-01
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my order was not delivered at all. After waiting 2 hours for its delivery. I had no call or msg to say it was delivered. when clicking on help they said they would get back to me in 2 days!! very unhappy customer 😕
Daisy . 2024-12-01
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Shocking, missing my burger from my meal and they won't even send a replacement.
Charley . 2024-11-30
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I ordered my food and it said 45-60mins for delivery that's fine it's Saturday no problem. after about 30 mins the app says my driver is at the restaurant and it stays like that until my food is delivered 1.5 hrs later. this is probably the worst McDonald's/Just Eat experience I have had. Me and my family are really unhappy
Niall . 2024-11-30
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Ordered 2 chips 1 of them was only half of them in the box very disappointed. Delivery time was good
Louise . 2024-11-29
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great delivery! shame the order was missing items, cold and dry
Jessica . 2024-11-24
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ordered big tasty with bacon meal and there was no bacon in it
Aaron . 2024-11-22
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food was cold drink had spilled out the cup
Aaron . 2024-11-21
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Good service, arrived on time & hot.
Jon . 2024-11-20
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fantastic delivery service, but my order was missing some items.
Ian . 2024-11-16
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No pinnaple stick and chips were cold
Shaun . 2024-11-15
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Meal was good 😊. lovely polite delivery driver.
Liz . 2024-11-12
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I thought that maybe by getting a delivery from this mcdonalds the quality might be a little better but again choosing the pool mcdonalds was the wrong choice, firstly said it would arrive between 19:00-19:15 and kept changing eventually got here at 19:50 freezing cold so had to be microwaved and the milkshake was wrong and although may not sound bad when you have a fussy child expecting a certain flavour and it's wrongs it causes chaos, thanks mcdonalds another £40 wasted and awful meal 👍👍
Dan . 2024-11-09
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food was a bit cold but coke was flat.
James . 2024-11-08
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Told by delivery driver that our order had been "lost" and that they had to do the order all over again. Not the 1st time this has happened - not good enough.
Katie . 2024-11-08
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excellent perfect and will order again soon
Linda . 2024-11-04
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All the food was cold I don’t like paying for cold food and not being able to eat it because it’s was so cold and it was the worse McDonald’s I have ever had
Ryan . 2024-11-03
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Wrong order packed. Missing items. Had to request refund through just-eat which was approved but still meant I didn’t get what was ordered :(
Helen . 2024-10-30
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Hot chocolate was luke warm, No sugar was provided, No napkins and no straw for the coke..
Lisa . 2024-10-28
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Food never arrived but we were charged. 1.5 hrs after due suddenly marked as delivered
Oonagh . 2024-10-27
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Thanks Reece for that amazing service thank you ginger Reece on in store rurbrbrrhrhrbrbtrhrurbrirbru sorry there’s a 100 character limit
Oliver H . 2024-10-23
MORE AT TripAdvisor
Delivered quick and still hot. Perfect
Ian . 2024-10-20
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Food was cold! Time got pushed on
Emma . 2024-10-19
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I sent a complaint about the food and had no reply. The coffee was wasted into the ice cream was ruined i just put it in the bin. I was asked for a photo which was not possible. There was only half of the coffee in the cup.
Chris . 2024-10-18
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Ordered at 16.55. Delivered at 20.29. Food was cold when it arrived. Awful service
Denzil . 2024-10-13
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Waited nearly 2 hours for the food! The delivery guy was great. But the wait time was beyond a joke!
Nathan . 2024-10-12
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They haven’t even gave me my food said delivered on the app and no one has dropped my food
Leo . 2024-10-11
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This was my first time ordering through the app and found it easy to do .however the time of delivery was changing a lot. upon the delivery my son asked the driver about the drinks as it wasnt obvious to where they were. the driver quickly replied abruptly that they was in the bag; to which I had called back to him exscuse me there was no need to be rude .! my son is autistic and struggles with social interactions and wanted to greet the driver .but the driver wasn't in the mood for niceties..
Nina . 2024-10-07
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delivery man was one of the best i've ever had, very polite and well mannered
Mollie . 2024-10-03
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Second deliver in one week, the first we cancelled due to over an hour late. Again today hour plus late. Not impressed. Will be thinking again out using the app
Cara . 2024-10-01
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Using slave labour. Never going to use you again.disgusted.
Nick The Tank . 2024-09-30
MORE AT Google
Delivery takes forever. Missing a burger.
Andrew . 2024-09-28
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Would have been good to have a straw to drink with the milkshake lol
Deana . 2024-09-22
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Food arrived on time, still hot. Friendly driver. Perfect
Ian . 2024-09-21
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Terrible quality, they ere serving one side of the drive through multiple times before serving us. Then we had to wait again in the parking bay. It took 20 minutes to go through the drive through. The chips some of which weren’t cooked properly and were cold by the time we got home. The milkshake had a human hair stuck on it! All they could say was sorry. Its about time this company started producing better quality food for the prices they are charging and better trained staff. I wont be going again.
Martine Louise . 2024-09-18
MORE AT Google
cold food and not an apology as to why late
Sarah . 2024-09-15
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Nothing fast about this food. Still waiting over 20 mins for a few McFlurrys and chicken burger meal. Staff seem run off their feet, yet still manage to be pleasant and helpful. They definitely need to go on a recruitment drive.
Jenny-kins . 2024-09-14
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Food was cold due to being delivered on bike
Ryan . 2024-09-14
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The restaurant kept pushing the order expected time back, it’s been our first mc Donald’s that took over an hour
Becca . 2024-09-12
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Jets getting worse the burger arnt made with ant compation ar all just thro together and skiin and slung got th
topline71 . 2024-09-12
MORE AT Google
Disappointed with the new faceless look and feel when not using the drive thru. It's not inviting at all but seems to be a new direction in many of its outlets. Maccys doesn't need to be personal obviously. Edit: back in today, same old story. Queue of people inside waiting patiently while the drive-thru customers are prioritized - no apologies from the team either. No funks given.
Barry Holding . 2024-09-11
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what a fantastic driver he was so friendly and apologetic for being late so lovely
Ellie . 2024-09-11
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There was a problem with the food. One of the cheese burgers and the apple pie had a taste of perfume. Could have easily been cleaning product like anti bacterial spray. Not happy want a refund.
Dawn . 2024-09-10
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Driver was “at the restaurant” forever. When they finally notified they were en route they were at a completely different location to McDonald’s, and the food arrived stone cold. Clearly they were making other deliveries en route and taking my food for a nice drive around the area.
Daniel . 2024-09-10
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cold food had to heat in the microwave for a minute last time was better it was hot and had staw for the drink.
James . 2024-09-09
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It Mcdonald's not much more to say
Daniel Lomas . 2024-09-02
MORE AT Google
Didn’t deliver our food and stole it
Tate . 2024-09-01
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bad wrong food no refund shocking
Samantha . 2024-08-31
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Over 2 hours to deliver and of course food was cold. McDonald's you are a disgrace
Katie . 2024-08-30
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Food was cold delivery just kept getting longer. my 4 year old kept saying she was hungry and I had to keep telling her it will be here in a minute. it's a joke so much for fast food.
Ash . 2024-08-30
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Got served by someone called Mikey, he was honestly such a sweetheart and an incredible service delievered by him, give this man a raise
yom yom . 2024-08-27
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It's convenient, food often looks thrown together, it appears over handled meaning squashed or burgers not built very well and poorly wrapped, would rather travel to Truro for McDonald's. Often thickshakes not working or no mcflurrys available, always busy but it's the only McDonald's in Camborne!
Sharon Clarke . 2024-08-27
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Useless mcdonalds, the milkshake machine is always "broken" and food takes forever
Talan Summers . 2024-08-27
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Food turned up late and cold. Was missing one burger too
Andrew . 2024-08-24
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Can not deliver the correct order.
Karen . 2024-08-21
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food was prepared at 20.32 delivered at 21.14 so no surprise the hot food was cold & the cold melted
Debbie . 2024-08-20
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One of the worst McDonald’s I’ve visited. Long wait for food when it was quiet and food came out lukewarm.
Lee Jones . 2024-08-19
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All you would expect from the big M. Breakfast was hot as was the coffee!
Melanie Scandrett . 2024-08-19
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food took 90mins to arrive, was cold and squashed when we finally received it
Craig . 2024-08-19
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no meals just drinks delivered
jade . 2024-08-17
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Shocking service,why give the mcflurry and tell me to park up for a wait of 10 mins for a basic cheeseburger,in this heat would have been inedible,told the lady would like the mcflurry at same time as the burger so handed back to her,only for the same melted mess to be brought to my car along with a cold burger.Never again,for all the terrible reviews,the only way they are going to even try to rectify the awful service and food is to stay away.No customers is the only way this terrible place has any hope of improvement
Tracy I . 2024-08-11
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Nothing much, it's a McDonald's as usual. Service was a bit slower than most McDonald's and the food is alright. Honestly, nothing much from this McDonald's
Leo Papadopoulos . 2024-08-10
MORE AT Google
Pathetic. 2 hours for cold food. It’s so bad it’s almost impressive. Uber won’t refund because I bought through McDonald’s app. McDonald’s won’t talk to me because they paid Uber to deliver it.
Alan Rossington . 2024-08-10
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I ordered a milkshake, fries and two different pies. it was 45 mins late, the fries were missing and the milkshake had been replace by a coke, not to mention the pies were cold. Will not be reordering.
Thomas . 2024-08-09
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delivery delayed & then everything arrived cold
Debbie . 2024-08-09
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just collected 2 happy meals for my grandchildren from the drive thru, ordered chicken nugget got cheeseburger. children have had to rush off without eating, yet again useless Mcdonalds
Wayne Bramwell . 2024-08-08
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delivery driver had the heat up bag wide open so the food was cold when i got it. the delivery driver couldnt find my house and went to the wrong one. he then called me multiple times asking for directions and me and my grandma both gave him directions to the correct house but couldnt even follow the sat nav or understand directions. he then was rude saying how its my fault for apparently putting the wrong location when the address was correct. it was not my fault and he cant follow simple instructions
CJ . 2024-08-06
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Cleanest McDonald's I have ever been
Susanne Niewold . 2024-08-03
MORE AT Google
very friendly and polite delivery driver real asset to just eat
Aaron . 2024-08-02
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quick and the food was warm nice delivery driver 10/10.
Braiden . 2024-08-01
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Missing dips, missing straws!, cold and white fries. We needed the dips & straws as we’ve just moved house. Overall really disappointing.
Kerry . 2024-07-31
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chips were abit cold but burgers fine
Dewi . 2024-07-29
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missing half the order. not the first time from this restaurant. terrible.
cerrie . 2024-07-27
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never recieved my order although said delivered
Natasha . 2024-07-26
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Food was cold, chips soggy chicken nuggets hard
Rachel . 2024-07-26
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Seemed to take alot longer than others in our party to get food. Some had finished by time we got ours. Tables were dirty when arrived, lobby host was helpful when summoned.
Gavyn Young . 2024-07-24
MORE AT Google
Do NOT come here staff here are incredible rude and offensive one girl was having a go at a customer for no reason
Ann Fisher . 2024-07-23
MORE AT Google
Half a McFlurry and wrong order twice. Member of staff very rude, when complained the shift manager obviously didn’t care. I asked for main manager and was told he wasn’t there. Staff (younger ones) have such bad attitudes. Terrible place, and I will be taking my complaint upwards until I receive an appropriate response.
Peter Windsor . 2024-07-23
MORE AT Google
Staff member called Mira was incredible rude and ignorant
John “Billys burgers” Heckerson . 2024-07-23
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Mira was incredibly rude and I will not be coming back
Bean Machine . 2024-07-23
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ordered for 20:02 estimated Delivery for 20:25-20:35. Got changed to 20:50-21:00, then 21:10-21:20 Finally delivered 21:30
Thomas . 2024-07-22
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food was left sitting on side for an extended amount of time before McDonald's even told courier that the order was ready I e cream had melted and food was cold
Aaron . 2024-07-21
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If I could rate 0 I would! Arrived to a quiet restaurant! The app was down so couldn’t use it. Ordered on the machine that as normal doesn’t print receipts After 12 mins I asked where my food was and was told they didn’t know!!! The entrance where the food is brought out had staff members off shift stood in the way waiting for their food, which was coming out very quick. After 18 minutes my order appeared cold and missing one meal. When I questioned where it was they said they didn’t know. Eventually it came and to be honest it was all crap. No apologies. I was with 3 groups of people and they all had to wait the person who order 1st got theirs last! Oh and of course No McFlurrys as per!! I won’t be back
J3bs . 2024-07-21
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I am not impressed with the app. . . . there should be a dialogue box for 'issues with your order' - I got the wrong flavour milkshake; I can't stand chocolate milkshake & it looked like vanilla initially, but was chocolate part way down. There were no dips with nuggets & the only check box was for no nuggets. Not every issue is suitable for a check box!
Tina . 2024-07-21
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Fries are not cooked and condiments are missing... and I payed for exta
Debbie . 2024-07-19
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It's McDonald's there all the same.
Dan dan . 2024-07-19
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Food is good, but the drive through gets overloaded at peak times.
Martin . 2024-07-19
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didn't receive a few items off the order so was disappointed
Emma . 2024-07-19
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I was not given napkins or a straw and my sources that I ordered did not arrive and the food was cold
Joeli . 2024-07-18
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Ordered at 5:10, was meant to be delivered with in the hour, didn’t go out for delivery until 6:50 and didn’t turn up until 7:10! Rang for a refund but told me to cancel online to do this which I then couldn’t do!!!
Robert . 2024-07-06
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It was over 2 hours late and cold when it finally did arrive. Won’t be ordering from there again
Luke . 2024-06-30
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Took far too long for meal to be ready. Ordered on the app and waited 20 minutes. Terrible service 😑
carol selim . 2024-06-30
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the delivery driver did not follow my instructions on delivery to back door, he either didn't read instructions or you didn't put them on the order.
James . 2024-06-29
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Website says delivered but nothing was delivered to me.
Kira . 2024-06-29
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Possibly the worst Mc Donald's in the county of not country, had to wait 30mim for a very simple order and they still got it wrong. Don't think I have ever got the correct order from there first time.
Simon Kent . 2024-06-28
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delivery was 2 hours late and the food was freezing and inedible
Chloe . 2024-06-28
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not happy with my order s I was missing mozzarella bites and large hatrick meal also you delivered a double cheese burger when we ordered a double quarter pounder burger plus the driver was really happy and polite
Nikoletta . 2024-06-21
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Bit shocked that they didn’t offer lamb shish as that’s my fav! Me and partner ordered burger and large doner kebab meal. Very nice and generous portions. Arrived 2 miles away, in less than 20 mins from ordering. Highly recommend. Ooh the chilli sauce tasted minty too which was a really nice touch with the lamb doner.
704 Opinions
I fancied a subway the other day and passed a number of establishments prior to getting here with a view to tucking into a hot BMT, but when I arrived, despite the ‘open’ sign, the place looked deserted. That feeling was solidified by the fact that even though I shouted “Hello???” A staff member didn’t appear for a good 3 minutes, only to be told the oven doesn’t work… who buys a cold subway??
1942 Opinions
Over the past month the restaurant has gone downhill massively. October we ordered food via the mymcdonalds app. The order took 70 minutes to be delivered and when the food was delivered the labels on the food stated that the whole order had been cooked the minute we made the order- so had been sat on the side in the restaurant for over an hour. Someone in there made the poor decision to hand the bags of cold stale food to the uber eats driver and thought that was acceptable. The food was inedible on arrival so naturally I rang the restaurant who insisted it was Uber eats to blame as there was no drivers for an hour. Whilst I agree the wait was down to uber eats the standard of the food we received was wholly down to the staff in McDonald’s long rock. Anyone with half a brain and a basic knowledge of customer service would know to recook that food, I’m sure food hygiene wouldn’t be impressed that this behaviour is going on. This ruined a family party and both uber eats and McDonald’s refused to refund me for over £30 worth of food, not to mention melted mcflurries all over the drinks! Despicable. Fast forward to today, we said we’d keep buying McDonald’s so long as we collected it ourselves so we know it’s cooked to order and it’s not cold. It’s cheap and our children all eat it being the reasoning. We order on the mcdonalds app as my husband is the driver and is disabled, struggles to read the list out over the intercom so by reading out a 4 digit number this keeps it accessible for him. We turn up to the intercom at the drive thru and are sat there for ages waiting to be served, whilst the cars on the second intercom are flowing through one after the other, so they are literally only serving one side which kept us waiting way longer than necessary. When we finally got to read out the 4 digit code and proceeded to collect the food we were then told the online ordering system wasn’t working and we would have to go around again. I explained that we’d already had to wait nearly 10 minutes to be served at the intercom whilst others were put before us and this is completely unacceptable to be told this now, but we went back around as we didn’t know what else to do. Kids are seriously hungry now and the baby is screaming. Back to the intercom where we’re told the code still doesn’t work and to order manually and request a refund on the app. My husband isn’t able to do this and the order has disappeared off my app so god knows what to do now. We then have to wait, stuck in the drive thru for another 10 minutes behind all the people actually getting their food because we can’t leave. Our family and many others have had bad experiences here recently and will no longer pay our custom here until something is sorted out and some competent staff are hired. Customer service is utterly shambolic.