Mcdonald's Restaurants in Rother

Order incomplete impossible to get phone answered.went in person 8am Saturday morning.got into the most upsetting and embarrassing confrontation with awful manageress.an uber driver decided to join in and insult me.and moronic white van men shouted out vile abuse.I’m 68 and found the whole experience really upsetting.never never never touching this place again….change the staff,change the management please.

Typically Macdonalds, You get what you get.

Very friendly staff. Always hot food.

I visited on 06/02/25 and got terrible food poisoning after ordering some chicken selects and the wrap of the day. Furthermore, they forgot my coke that I ordered so I had to ask for that again. Hopefully this was just a one off.

Don't bother doing the Mc Donalds survey for the £2.99 vouchers as they very rarely work

It's a McDonald's but a nice and clean one with the food you expect in a McDonald's.

Had a Uber delivery. The div working in McDonald's clearly can't read orders and place them in a bag . Multiple items missing paid 16 quid for 6 Chicken nuggets. Staff clearly are special needs

Food was nearly cold and the replacement was not much better

Slow service, food served cold despite being freshly prepared on a custom order

Very good atmosphere and service. They are very attentive and kind. The children's area was closed and some of the children's play screens do not work. The food was good and the nuggets were especially good. By the way, on our visit the 20 nuggets were worth a pound more than the 9 nuggets, so it's not worth taking the 9 nuggets.

Incredibly well kept and staff are exemplary. Food is what it is,coffee's good. Fantastic value. Lots of shops at Ravenside tipo use

It’s a standard McDonalds. Busy and full of kids but that’s expected.

Ordered 2 big tasty burgers...my partner tucked into hers..only to find a "foot long"black hair..complete with burger sauce ...no soo tasty? Won't be eating here again...

Only had a coffee, don't like doughy buns with a beef "biscuit" inside. Prefer real food, fast or otherwise.

Couldn't order food, app was useless. Didn't get charged but still took points I used on the order and didn't get those back. Waited ages to discover my order wasn't going through.

Disappointing service . Used Drive through. Long wait for food. Having ordered two meals (one each) the first eventually arrived. however no sign of the second. Spoke to one of the servers outside and was told it was on the way. Finally went into the restaurant to ask where the second meal was, and became aware of other complaints being made as well. Was again told the meal would be sent out to the car. Finally came - by which time the first meal was cold and the Mcflurry was melting. (We were asked if we wanted the fries replaced, but by that time we had had enough!). At the time there appeared to be a lot of staff in the food preparation area, and not many in the restaurant. Also aware that a lot of food was being thrown away before it could be served.

Ordered drive through told to park up. Waiting so long, I went in no one to help! Just drove off in the end. Terrible service

Awful service. 2 orders in the last few days Both missing fairly simple items. How do you forget a 20 nugget box. And on my second order all the fries with 3 large meals! I literally demand to know how you can be so bad at your job. I would advise everyone to go and order from a different branch of mcdonalds. I don't buy mcdonalds often and yet when I do order it's an incredible let down. The burgers from this branch are thrown together without a moments thought, I don't expect advertisement level burgers here but these are obviously just violently lashed together, thrown in the box. Fed up with terrible service from companies like this. You have the money. Either get better staff, pay them better or give better training seriously.

every time we order from mcdonalds they either miss the main part of the meal or give you sauce instead of the meal it's surposed to come with. I don't know how this even happends putting half a meal in the bag. fix it

I have ordered here multiple times and not once have they got our order correct. Possibly the worst in the south I would avoid if you don't want to have to go up and requeue because they get it wrong

It's like the bar from Star Wars!

One of the most disorganised places you'll ever see. Food takes forever to arrive every time we come and is usually cold, and it's not hard to see why - food is piled up here and picked over for 10 minutes before ending up on your tray, and it's always like this here. Doesn't seem to be like this in any other McDonald's I've seen.

Terrible place - Keep well clear unless you like poor service, poor quality food and poor value for money. Their product is overpriced. The previous 2 visits to Bexhill McDs has resulted in wrong orders and missing items. Discovered at home. Check your order before leaving. No longer value for money its way too expensive (thanks to the flu lockdowns).

Carpark too small hard to reverse out of space near entrance as you reverse on to the drive through line and no arsehole stops to let you out

I found a seat before the rush. Big nac triple was divinely wicked comfort food.

Rubbish place! Over the past week I have placed two orders which an hour later say are on there way to then be cancelled after a further 20 minutes! Won’t bother ordering a delivery from this again. Good luck getting through to the number to query too.

Forgot my Big Mac , sauces , paid sauces , spilt my mycflurrys and drink all over dag , and half my chips seem to have disappeared, great 👍🏻 can’t even get through to try get this corrected

Sitting here waiting for food. Manager standing by door, just watching and allowing kids to run and jump across tables. Even after mentioning to her that people have got to eat off those. Oh look kids still jumping and standing on tables.

Absolutely th worst service ever,took ages,ordered 4 meals only received drinks,fries fir 3,and they insisted it was correct

We have had food 3 time's it's cold pre made and left to go cold The girl on the desk was very good. But it's where it's been prepared.It's not the way to do things

Never order breakfast from here. Ordered twice, one turned up and hour and a half late, with the receipt showing it was cooked and hour and a half ago so was inedible and they refused to accept anything was wrong. The 2nd time I waited an hour, only for the order to be cancelled because it had gone past 11. Will never use again.

A hectic Friday night at 6ish... Happy meals for the kids... It was organised chaos... But the Maccy D team were on top of it!

Busy in drive through so went in.

Always friendly, fast efficient service.

Now the truth Bexhill McDonald always consistent service Stone cold chips Burgers chucked together Frappe with sause on the outside of cup Place looks like it could do with a good clean outside and in Tell me am wrong

Nice for a lunch while out and about.

If fast food is what you're looking for, then go to a fast food boutique. Like this one...

Popped in for a quick lunch on the go. It was great and the two members of staff waiting on the tables were so friendly and helpful, not just with us but with everyone.

I usually only ever use the drive thru, it's convenient for me in my busy schedule, however in the last couple of years I have found it's almost impossible to be served anything that's hotter than Luke warm when I receive it, so by the time I've travelled the 7 minute journey from there home it's basically stone cold. Also there have been occasions where I've been the only one in the drive thru as I initially drive in but have been left at the speaker with noone taking my order, then other cars have driven in behind me and gone to the other speaker, whereby several cars that arrived behind me have now been served ahead of me before my order has even been taken, that to me boggles my brain. And as a result I often choose McDonald's as a last resort now.

Wouldn't order here again staff can't read orders correctly. Perhaps reading isn't a qualification requirement when working at McDonald's bexhill . Really easy. Read what the delivery is, put it in the bag, seal it, put reference number on it. Not difficult. That way people get actually what they have ordered.

The management need to ensure the delivery drivers are fully aware of the area in which they are delivering, thereby not becoming lost. Our food was barely warm and the ice cream 80% melted. Not acceptable.

Cold, drinks spilt in bag and burgers were not wrapped properly

Driver was polite and food was great

Food was stone cold. Put in the bin. Never again

very nice thank you very much ❤️

the driver didn't follow instructions of my location. he called, but promptly hung up when he got stressed.

Food took over an hour and twenty minutes to arrive, food was stone cold and inedible as if the food had been sitting around for a long time

order was delayed twice then find we're missing items so they havent even sent the full order, everything that was meant to be here was on the reciept so i dont understand how they missed them

Order was placed at 7:30pm and was not received until 9pm and it was freezing cold and the McFlurry was melted

All good except no straw delivered for milkshake 😶

I think the courier may need to go to A+E due to pothole accident plus my food was cold he is in pain bless him

Absolutely disgusted at the service I received. I had ordered over an hour ago via Uber. Had three drivers drop out as our food was not ready yet. I try to call and no one is answering the phone.

there was all the drinks missing from our order

Don’t go in there !!!! Becky one of the managers was on st me to do a “ food for thought survey “ from the split second I sat until I left ,she wouldn’t shut up and was like a woodpecker at me ,constantly barking do the survey,I’ve got autism she pushed me over the edge , don’t go in there unless u want to be bullied

Forgot our burgers for two meals but gave our chips utterly useless

Complete joke. Waited over an hour for food and then when it was finally delivered, we were given the wrong food. How thick do you have to be to get an order wrong?? Especially with how long we had to wait.

Third delivery in a row with mistakes no more orders from me now every time it’s cold half portioned and missing items, don’t risk it it’s not with it they are terrible

never got all my order and never got a refund

I think the driver had trouble finding the house and realised I had a missed call so I called straight back and saw him turning away and didn’t answer I think he drove out of my road somewhere then he called again and I explained where it was and said I’d come down to the front which I did and when he arrived I said sorry the house is hard to find and he was just kinda rude said he couldn’t find the house and the location was “no good” was bit awkward.

This McDonald's used to be one of the best, but on last two visits they did not have the new burgers e.g. Signature burger or new Philly Cheese burger that were advertised, why not we don't know? Otherwise not too bad, service is good, and the restaurant is always kept very clean.

food was very cold and not enjoyable

No sauce with mozzarella, I did not receive the pounder burger

Really clean inside, attentive and friendly staff. Only problem is lots of delivery drivers hanging round making it hard to get to counters or sit at some tables

The guy she was sitting 20 minutes in the traffic light almost 400 yards to my house and shut the location of the app I think is due on another app thank you very late…

was missing a double quarter pounder with cheese

the drink came spilt and the chicken nuggets were cold

food was cold, and I mean cold, not even warm

Bad as it was cold and messy and not packaged properly

Again the food was cold when delivered.

Chips were over cooked and hard burger was ok

requested no lettuce and no gherkin and came with both asked for fruit bag and didn't get it

Food was stone cold by the time the delivery driver got to us

Delivery driver arrived smoking in his car with my food order inside!

On the tracking it stated courier was at the restaurant for an hour - no sign of food! Went to McDonald’s myself, they confirmed the driver had picked the food up but clearly hadn’t delivered it - driver turned up 2 hours after ordering and stated he “had no internet” so our food was stone cold after sitting in the back of his car for 2 hours - no apology given from driver.

Missing items from order - straw for milkshake and sauces for nuggets. No napkins either . Second time this has happened won’t be ordering again .

A small order for a child took over 30mins to arrive. Manager at store couldnt find order for driver to deliver!

Missing food. Floppy under cooked chips. Only thing salvageable was the drinks. Just eat refused to refund correctly. Poor experience.

Food want very well cooked and £18 worth of food missed off the order

The food was so cold and no sauces for the salad or nuggets

Ordered on mcdelivery for it to be marked as delivered when it hasn’t come!! Then when I call the restaurant 8 times to try and resolve this issue they hang up each time!!

Cold and said 20:30 it would arrive arrived at 21:09

Refurbished March 2017. Restaurant with zoned customer areas, kiosk ordering and table service. Play place closed down before Covid and won't be re-opening. Good variety of seating types including round 'booths'. Separate partly covered outdoor area (for warmer weather!) Device charging points on some stool & bench seating. Parking a little limited but you can use 'big car park near shops.

I ordered my food at 5pm and it arrived at 7pm, the time kept changing longer and longer. Once it was on the road I saw the driver stopped at KFC to collect another order. So by the time we got our food it was stone cold.

The hot chocolate didn’t have a lid on properly so spilt everywhere, soaking the bags and some of the food. Some food was cold and the rest was soggy from the drink. A mayo chicken wasn’t wrapped, just thrown in the bag. Also some items missing.

Food was cold drinks were nearly empty as the delivery person was on a push bike they’d spilt everywhere. We’ve have had an issue every time we’ve ordered from McDonalds on just eat

The hot chocolate spilt n the bag got soggy. went to lift it up and the hot choc fell out n spilt everywhere. 1. Ive no hot chocolate to drink n 2. Now ive got to clean it all up. Not impressed.

I clearly mentioned the instructions delivery man didn’t follow that. It’s very bad

sadly cola spilt on mcflurries other than that it was good thank you

food really cold, mcflurry melted, the driver seamed to be waiting at the restaurant waiting for the order to be prepared for a very long Time, then seamed also to be outside another well know fast food establishment which happens to be nextdoor to macdonalds for about 20 mins and then on the road road for another 20 mins, either the driver was messed around or they are messing around

No idea as I was in Specsavers ?

Delivery was great food was Luke warm

Food hot and delivered quickly but they didn’t put in any sauce which spoilt the order especially as it was only for large chips and drinks

No straw, no sauces, no salt on chips at all

Drinks were spilt in the bag, everything was stone cold, fries were only half filled

I would really like to tip our delivery driver but it is not allowing me too- please help me do this just eat.

Philly burger had no crispy onions, 1 cheese slice not melted , no cheese sauce, no pickles, and the coke was warmer than the food. side of fries stone cold and food looked like it had been thrown into the packing, appalling.

The food arrived freezing cold. The fillet o fish had been thrown together and it took nearly an hour to arrive from when I ordered it

Ordered turned up two hours later after placing order, I had to go to work so no it wasn’t delivered and I would like a refund

Spent nearly 60 pound and as always everything didn’t arrive.

Whichever drive through we go to they always get the bloody order wrong or miss something out