Mcdonald's Restaurants in Isle of Wight

It's a McDonald's. Food is consistent. Always collect now as if delivered arrives cold.

Great atmosphere and good service , staff are always friendly .

Ordinarily one McDonald's is much like any other McDonald's and in many ways that is true of this branch too. However this branch excelled in one important area. Never have I met such a great bunch of employees. They were all so friendly, welcoming and helpful and they seemed to work well together as a real team. Although there were problems with the ordering due to app problems, the staff made sure everything was put right and couldn't have been more helpful. I would wholeheartedly recommend this branch and would love to visit again if I am in the area.

Always pretty quick and not thrown together

Missed the burger on delivery, uber would only redund 23pence and customer service at mcdonalds don't reply.

All working great food ace service top shelf all round

Busy when I went in. Food was hot and up to standard. All good.

You've got one job, customers, listen for your number. FFS.

Love McDonald's and so doses my son A1

I frequent this restaurant a lot because I live in freshwater, I’ve had a hair inside my Big Mac, egg shell in multiple sausage and egg muffins, and to top it all off to some sick human being gave me a chicken Big Mac instead of the normal one, Thanks.

Massively busy but quickly got to the ordering machine. Order came out very quickly and qas hot. Great.

Nice restaurant for quick bite.

All the usual trimmings...well recommended.

Typical McDonalds good food at reasonable prices. Can be very busy, friendly helpful staff

Amazing foods! Thanks for the good service!

Busy MCD but clean and friendly staff.

It's McDonald's - you either love it or hate it

Pleasantly surprised how nice friendly and welcoming all the staff were in this branch. Best I've ever visited and I've probably been to at least 60 branches or more UK wide. My friend's 5 year old son was even given a free dog shaped balloon.

Rarely go into a McDonald's but this seemed to be quite good. Happy and diverse staff.

Burgers looked small, depressing and pathetic. Meat tasted extremely smoky for some reason, the chips were cold, and overall the place is noisy and messy. The only good thing was the drink I got

Clean and efficient staff. We even got a free balloon! 😁🎈

As you'd expect from McDonald's. Table service. Ordering kiosks. Food comes pretty quick and hot. Fully wheelchair accessible.

Cheap tasty food and served quick. What else can you ask for

We have been to the isle of wight fir holiday.At the last day we catcht up to mc donalds newport .Good food Burgers was warm enough to eat.Garlic Bread dipers tasted great.Never tried them befor. Guys that worked there was friendly. Next holiday on this beautiful island we see ya again.

The staff were the best staff at any fast food restaurant I’ve ever been to, including very fancy ones! Words cannot do them justice!

Food was fresh but abit loud in there. Kids of now

Genuinely one of the best McDonald's we have visited always kind staff even when it was heaving with customers.

Staff very helpful early morning

Very fast indeed! Just what you'd expect I suppose.

Very happy about the quick service. We were running late for our ferry. But these guys have given the burgers within 3 minutes of order. Great💐

Why in this country. are mcds is so poor 😕

McDonald's is quick comfort food, for convenience only.

I’m gutted. I came here to get the surprise fries and they ran out of the Boxes 😡 didn’t get any surprises. However, Staff was nice and offered to tie my friends laces!

Best vegetable burger..and veggie wraps

one of the employees, aisha, was very nice and was quick to serve me my food. she should get employee of the month in my opinion

Great food and service. This is one of the best McDonald's I've visited.

Such a nice stuff , friendly and polite First Mc where I really liked and my kids 😋

If a Big Mac is your thing This is your place

Love the meet and greet at the door, where you are asked "dining in, or taking away" and then directed accordingly. Very clean, tidy and friendly even when busy. Food always good n pint, hot fresh and tasty.

Really good service! Staff in there is really welcome! Really clean tables and toilets

Table service is good but McDonald's is just not fast food anymore. Also the quality of the food has gone downhill

Tried to order food from counter, said it had to be from the screens in store, not good if like me you don't like using them my advice go elsewhere and avoid them, will never use again.

Went in for a late night McFlurry and was not disappointed. All automated so actual human interaction is very minimal. Our icecream came out quickly and was yummy.

Best time go in before rush hour

Great stop when on a tour of the isle

i walked in with my husband and bought a happy meal for my child, i went to collect my happy meal and they did not give me my drink, worker walked off without giving me my drink. 1.99 wasted. improve pls

very busy when the kids are on holiday

Not a drive through, despite being listed as such

Happened to pop in in the evening to some very uncourteous customer, who was doing everything to cause unprovoked problems. The very friendly and helpful man working there was doing an amazing job of trying to calm the situation down. Deserves a medal for the way he dealt with it , alot better than I would. I think his name was Callum. Lovely chap .

So stupid that they would close half of the restaurant during the busy hours(8pm) at night when everyone just wants to eat after a long day of work . So stupid

Sick of talking to machine's to get some service, only went in for coffee ☕️

It’s a McDonald. I liked the staff and service. Online machine ordering via kiosk is available. Ample place to sit. Was there to have their Mc Egg Muffin. Love it.

Got charged for the drinks in a meal deal and the idiot I spoke to couldn't comprehend what I was saying. Luckily it was my granddaughter's birthday or there would have been problems.

The food is what it is. Although I would recommend the grilled sweet chilli wrap if looking for something that's healthier and lower in calories. Table was clean, service quick

Nice and clean, friendly staff, quick service, but bare in mind it was before 9am.

This is the worse McDonald’s I’ve been in my life. They put the lettuce in ur burger with their dirty hands. They claim the peel to play points then stick the points back into the cups so you don’t get anything!!!

I fancied treating myself food was great service was quick

McDonald's hmmmmm food was warm and half the burger was just laying in the bottom of takeaway bag, a big let down

Unfortunately being of a slightly older generation (im 54) and don't really do technology. I asked for some assistance with the touch screen ordering thing and was told they couldn't help me as we're too busy. Anyway eventually managed to order and as usual had to wait ages for my "fast food". Disappointing as always. Total McCrap

On google, it states it has a drive through when it does NOT. Also, opening times for the weekend are wrong and suggestion made but they just choose to ignore it.

Arrived on site at the above address for the service in the men's Washroom, not to eat, but to work, met two very Helpful People today, one was a guy, the other was a female, think her name was Chelsea, bit of Confusion at start, but all good, she Literally Went Above and beyond to help us out, signed us in e t c, her hospitality was Excellent, #100% Customer Service from Start till finished.. Much Appreciated because it was the first time I was on site here today.. #McDonald's Newport, #Excellent Customer Services, #IOW, #RSH... 😀

Where do I even start, I called them the other week, asking to speak to a manager, because my food was cold, and I just got hung up on. The place is usually alright with food, the staff are pretty friendly, busy as well, usually the pump ketchup machine doesn't even work (idk what to call it lol 🤣) usually covered in rappers, and sometimes some description of grime on the floor, but I like to come to McDonald's with my friends, and it doesn't really bother me, and when I mean grime I mean dirt from people's shoes, which I don't know about who's fault it is or anything, but altogether ⭐⭐⭐⭐

Maccy D's what else is there to say!

Well run franchise food cooked perfectly and service quick and friendly

For decades you have taken orders by counter.. your website even braggs about providing counter service yet when I walked in I was refused service unless it by a touchscreen. The touchscreens have always been optional. In the time it took for your employee to argue with me about a overnight change as to no counter service you could have taken my order. I walked straight out and bought a co-op meal deal. Refuse to serve me by any means and I'll take my business elsewhere. This is what happens when a franchise feels it has the monopoly and can heard you around wherever they want like cattle. Won't be returning.

did not give me my fruit shoot, i waited 15-20 minutes and did see my fruit shoot with my order number on it however loads of other drinks were given out but mine, then took the label off with my order number on it and put it back in the fridge, second time this has occurred

I just want to write a personal Thank you to Shane who looked after us so well after Deliveroo completely failed. An absolute credit to your team!x

Great store with lovely staff. Note that its often hard to park near it during the day and it shuts at 11pm on Fri and Sat.

Always clean and the staff on the shop floor are attentive. I usually order on the app for faster service... When I order in the restaurant it obviously takes longer especially at busy times... Never had a bad experience in this Mcdonalds

Busy but efficient. Piping hot food.

Always gets the order wrong so check before you leave

Music good very clean and got served fast

Never go in there, Never likely to and never will

I'll go in every now and then, mostly for a coffee and food sometimes. I normally use the self-service, as it's quick and easy to use, and the service is quick and efficient.

Nothing special, i wouldn't call it fast food as they take forever to do the simplest order. Always lots of people waiting for food . Never anyone to take your order if you dont want to use the touch screens ( which are filthy )

Gone right down hill of late, was really good for ages but now everything is over salted, the fries and the burgers won't be going back for a while

I had an order delivered, which had missing items and 2 burgers that were wrong. One of which was ordered with no cheese because of a dairy allergy and it arrived with double cheese. I have been told to contact Uber Eats by McDonald's and Uber eats have said it's got nothing to do with them as McDonald's made the food so I can't get a refund for any of it after spending £60. I have tried to go through the McDonald's app virtual assistant as one member of staff suggested and that is a complete waste of time. Next time my family would like a treat take away. McDonald's isn't going to be thought about.

It was ok the service was very slow as the staff were there standing around just talking to each other when i needed help on the booth's. The food is always good just a shame the system for the hot chocolate was out of order on that day otherwise would had been better with 5 stars.

Shocking ! We regularly use this McDonald’s either in store or on Uber eats every time something is missing ! Maybe if the rude staff could get their heads into the job instead of discussing the night before sex life orders may be correct !!! Where and who do we complain to speaking to the Isle of Wight managers is a waste of breath need to go higher up the food chain !!!

Coffees are made way before food is ready so by the time you get it the coffee was luke warm

I had a big Mac 🍔 and fries 🍟 and cup of tea ☕ and my husband had a cheese 🧀 burger 🍔 and fries 🍟 and a cup of coffee 🍵 and a bottle of water 💦 and my mum had fries 🍟 and a bottle of water 💦

Quick and easy take away food always clean, nice staff

Nice but always seam to forget something in our take out order's

We don't have McDonald's very often but last night we treated ourselves. I had the spicy chicken burger which was very overcooked, hard , dry, not nice at all. So disappointed😞. We had take away so got home and therefore couldn't ear it 😞

In and out with the click and serve option and ease of ordering food I wanted without the hassle of getting kids out great service and polite staff

My disabled husband tried to order his lunch. He was told he had to use the screens, he is over 70 years old, and does not deal with technology. Thankfully he had other more accommodating places to visit. The counter service was empty, they clearly need training in disability services, any one with an ounce of compassion would have served an elderly man rather then send him off to use 'the screens ' when I find the complaints link I will lodge something more detailed, but I am so angry that my husband could not order some food because some twit could not provide a level of customer service, when they were not busy, is disgusting.

Went into this Macdonalds, approached the counter to order and pay, I always use cash, I was ordered by a member of staff to use the machines, apparently they take cash now!!! I said that I didn't want to, apparently that isn't an option, so I walked out in disgust. Has anyone ever thought that the previous machine user may not have washed their hands after using the toilet??

Eating in McDonalds daily is part of what I seem to do now, because being houseless it's the cheapest burger in town. I bring the price down even more by completing their surveys on the receipt that I doubt they even read. Anyway this review is specifically about the decision for them to throw away food that someone has ordered and not collected. I noticed in a few McDonalds that they shout the order number out and sometimes walk around the store and can't find the person that ordered the food. On this occasion I decided to stand up and say, don't throw it away because I'll have it if nobody claims it and was told by the staff member that they are not allowed to do that! As far as I can tell there is no logical reason to do that as the food is still fresh and is just going in the bin. I doubt this is a McDonald's policy as it makes no logical sense so in my opinion I think this would be a franchise decision but who do you think will get the blame?? The only reason I can think for doing this is that they want to know who everyone is and who is buying what in terms of monitoring spending activity, along with the idea that they don't want to attract the homeless, otherwise they will sit there all day waiting for that to happen. Well maybe if you didn't have the cheapest burgers in town you wouldn't attract them, you can't have it both ways and also, maybe if you just gave them a burger once you validated in yourself as a human being that this person was indeed homeless and hungry they would just leave happy anyway. Travelling around I've noticed that the franchises of these chains (not just McDonalds) that do give stuff away to the homeless are normally doing it in the moment based on staff discretion. The staff with any sense of morality and ability to trust someone will just say, go on then, have a free coffee or take some of that before you go as we won't sell it. Kind of like they do with the sauces in McDonalds. They are supposed to charge 10p for a sauce but do they....no they don't because they use their own morality and feel confident they won't get in trouble because it's only 10p and they don't. Do you think they would get in trouble for giving away food that's about to be thrown in the bin?? I highly doubt it. The excuse "well if we do it for one we will have to do it for everyone" doesn't wash either....no you don't, you can just do it for one or anyone that comes in at the right moment and there is food available to them. It's quite simple really, have you forgotten how to communicate, connect and make a decision in the moment without following a policy or a screen?

Foid was hot and fast. they even got the order correct......this time

Staff are so polite, Husband even got called Sir, which he could not believe, (once in a lifetime).

Clean and quite quick service for a morning.

They have a good staffs there, keeping a smile and wishing the customers all time. It was located in a congested area and no drive throu and parking is available. You have to find a parking space on the street but it will be difficult when the town is busy. Apart from that it's a good place.

CRAP ABSOLUTELY USELESS MISSED ITEMS, YOU RING MCDONALD'S AND ITS NOT THIER FAULT ITEMS ARE MISSING, YOU HAVE TO CONTACT DELIVEROO...HOW IS IT DELIVEROO'S FAULT WHEN MCDONALD'S HAVE NAFFED UP THE ORDER...GARBAGE...CRAP CUSTOMER SERVICE......NEVER AGAIN

Good times to be enjoyed by all at this fine establishment. Delicious yum yums right in the centre of Newport and a wonderful family vibe 🤗

Just a head up for people.. order of the app and it will be delivered via uber. . If you get cold un-edible food delivered then it's your loss. I called to complain and was told to go through uber?? Uber don't want to address the wrong doings and don't give refunds. I've had this happen twice now. So yea upset is an understatement. I shall not use this restaurant again. Disgusting

I have visited almost 4 days every morning while I was at this Island. Easy to find free parking in the street at on the right morning. Most of the time food quality were good, fast and correctly cooked. Hot chocolate were just perfect. Toilet available I used mobile App to place an order every time to receive points for each time and I have even used those points to buy some of my food completely free. Only once they ran out of porridge 🥣 in the morning due item wasn’t delivered in their previous delivery which is understandable as the only way for food 🍱 and people to come to Isle is via ferry ⛴️ I never faced any staffs unusual behaviour. All staff seemed to wear their hair net, cap and correct Mcd clothing, however there was once one young girl at front servicing food with most of hair hanging outside the cap and hairnet.

The Newport, Upper St James St, Isle of Wight Restaurant is great. The staff are always pleasant, polite and helpful, the store is always clean, bins emptied etc and the turnaround well organised. Over the years we have visited various branches but our local restaurant has it spot on. Well done team 👏

Friendly and spotlessly clean, great if you fancy a MaccyD

Why can you customise when the stupid staff can't read no cheese means no cheese dummies

What you expect... food the same. But a complete lack of atmosphere and interaction with customers