Mcdonald's Restaurant in Reading

Completely the wrong order. What I did receive was cold, spilled drink all over the food. Over 40 minutes past expected delivery time.

waited 1 hour and 10 minutes, not all food areived. missong two bacon mayo chickens and food is cold.

Got no chips and was meant to get 4 large

The driver had other orders to deliver so he was late and the food was cold. A side order of chips was missing from the order.

food was ok but realised i was charged twice for this order

Ordered a mcspicy burger only for it to be a mayo chicken inside the box... If they had ran out could of been told about it then switched to something else or a refund with the difference in price....

La comida es excelente, pero es más obvio que tienen que atender a las personas con problemas de movilidad en esta sucursal mediante la introducción del servicio de mesa como mi sucursal de origen ha tenido durante muchos años. El hecho de que el servicio de mesa no está disponible los lleva a dos estrellas.

Popped in, as desperate for some food. Sadly, it's become a place for the homeless. If anything the new layout makes it worse!!!

Food mediocre, app problematic and I've never waited so long for "fast food" in my life. The order prep/ready for collection screens are pot luck too.

Coffee leaked all over the food and was cold

Nice for a burger and quick service

Double quarter pounder arrived as a single.

Haven't got my order,,, waiting for 1 hour and it has not been delivered

Not many vegetarian options to look out for. Not even spicy. Doesn't like the veg deluxe. Could be good for non vegetarian but hard pass to vegetarian. Even more, the worst fries I ever had. A big no no to fries. I ate fries at Herbie's Pizza, mouthwatering, delicious. Moreover, McDonald's latte is good and frappe is also great.

Great if you like this type of fast food. I am not a great fan. They do however do what they do quite well.

I ordered food, I got drinks.. I'm HUNGRY, not thirsty

A standard McDees, as you would expect from a chain that aims for consistency, but in my opinion a slightly more pleasant than usual example of that. Staff were very efficient and better than expected friendly / actually doing they job.

I order click and collect and it took way longer than it should . You need faster service also call out number in order how it say on the screen

Food cold and send me small fries but i i order large

delivery driver was very polite and nice!! thank you :)

drinks were emptied out in couriers bag and chips stone cold

Got from here about midnight got a wrap and it was stale. Staff always seem so rushy and short tempered. Security are nice and friendly and respectful so hats off to them. Monopoly can be fun to play and good prizes! iPads work which is rare for McDonald’s. Machines have often been out of receipts which is awkward as I always forget my number! Can be queue for toilet when it gets later so would be nice for more toilets downstairs as upstairs is always closed off later at night which also means less tables and space to sit. Overall will come back here if starving but don’t really like McDonald’s much and this one is average.

What is going on with this place? Why are they so tight with their portions? Everytime I go in there, it is the same conversation…fill up the chips!!!! Furthermore, tonight I asked them for some salt and they tightly handed over 1 sachet! Finally, my burger is bloody burnt too!!!! I am so annoyed!!!!!!!

Good place. Toilets clean. Service quick. No problem

This is rubbish my food never arrived and I’m starving I would like a refund

we didn't receive our food. I'm not impressed at all.

they said they have delivered the food and we don't have it. please may l have a refund please.

There is everything okay just off luck off toilets. One unisex isn't

My food wasn't delivered really not happy

I am writing to express my serious concern and dissatisfaction regarding an incident that occurred on 21st Sept 2:30ish at your establishment. The behavior of one of your security personnel, specifically a short, black, female security guard, was entirely inappropriate and unacceptable. My friend and I were waiting for our third friends order as she was in the bathroom. We were not being disruptive in any way or causing any issues. Despite this, the security guard approached us, called me a liar, and tried to grab my arm in an attempt to drag/push me out of the area for no apparent reason. As I was trying to explain to the security guard that we were simply waiting, a man who appeared to be under the influence of drugs aggressively approached me, got in my face, and even touched my shoulder. The situation was escalating, and yet the security guard continued to focus on me rather than addressing the man’s inappropriate behavior. This is unacceptable, and the staff did little to intervene and resolve the situation. They just gave my third friend her food and told us to leave when we weren't in the wrong in any way. I find this treatment appalling and unjustified. Being treated in such a manner by a member of your security team, especially when no wrongdoing was committed, has left me shaken and deeply disappointed. I hope you will address this issue seriously and ensure that your staff undergoes appropriate training to handle situations with more professionalism and respect in the future. I would appreciate a prompt response and assurance that this matter will be investigated thoroughly.

Nasty, cold and sad looking meal. We need a way to cancel orders that are too late on arrival. The chips were soggy and cold, the burger grease had solidified like butter it was nasty

Great place to eat .I think the blonde girl is awesome . the one with the Braces.shes always polite

The Hitchhiker's Guide to the Galaxy states that there is a theory, that if ever anyone discovers exactly what the Universe is for and why it is here, it will instantly disappear and be replaced by something even more bizarre and inexplicable. There is another theory which states that this has already happened. The same can be said of McDonald's food. I like the taste. But the food is mostly cold and really, don't go there when it's busy. Disappointing. They forgot stuff and my coffee was a tea. 😕🍔☕

Was kicked out whilst waiting for a friend to get their food

Very Bad. They gave beef burger instead of chicken which goes against my religion but i realised after eating. Not happy at all, very upset. Also missed items (ordered 5 items, they gave 4 of them with 1 being the wrong burger)

Mouldy ketchup and bbq sauce - I alerted the staff but they were insistent that bbq sauce ‘just looks like that’ - I’ve never seen blue/ white/ green bbq sauce

Need to get ahold of someone as it was delivered to next door by mistake but they ent in but it's said delivered and I need my money back

Was missing some items and wrong items in the bag…

Same old Mc’D’s… what made this one more irritable was the squeaky from door that continually opened and closed. Quick service (<5 min wait) and a cleaning lady at hand to keep the place clean.

Can't fault it, eat once a while but regularly. Always fresh.

Terrible quality food for the new prices. Atmosphere is like of a prison canteen with wall high self serve machines and a dull feeling. Mcd has lost their way. Spend a little more and go to a proper restaurant.

Very bad experience food with no ketchup and also drinks are thrown out of the cup

Mc Donald's in Reading is just fantastic place to be ! Highly recommended!

for McDonald's don't ask if you want dips if you're not going to give them

Best mcdonald I ever come across. Staff thee best customer service qick service hot meal. smile on their faces I live in hayes middx when I come to reading I love my mcdonald

I spent some time here in the late 90's, eveb did a few shigt. I have to say that although changed decor the food is still great. One of my favorite mcdonalds. For sone reason the burgers look bigger and fries crispier. Other mcds shoukd take note

Quick, reasonably priced food. I'm not a fan of the new self service tills, it's very reminiscent of trips to Argos "Collection point B" . Big fan of the Big Tasty with bacon

Same as pretty much any other McDonald's, middle of Reading full of down and outs

didn't receive half my order not happy at all.

Good breakfast, served quickly, staff polite and helpful. The branch is comfortable enough but the music was loud and absolutely effing awful. Unnecessary that time of the morning. I suppose they want fast turnaround...

Great staff . Brilliant night manager .

Very efficient service with lots of tables Upstairs and clean super loos. Maybe too many excited kids on ground floor.

It’s McDonald’s what more can I say the food ain’t quick depending on when you go but you can’t go wrong with a maccies

Send a a burger without the meat and bun

I'm not happy with the service my food was meant to of been here at 22:12 and it is now 22:36 and my food is cold

Today my McDonald’s app was acting up. The manager super kindly sorted everything out and gave us excellent customer service. Well are grateful!

Friendly and fast service from Goku this morning, very polite.

This is a very bad McDonalds. Firstly, the closing time is 2:45am, but they stop letting customers in at 2am and tell the security to not let people in. The reason for closing at 2:45 is that they have 15 minutes to clean up before their shift ends, but instead, they stop letting customers in from 2, which isn't fair. I had a particular incident with this on 20/4/2024. Despite the store not being closed, I wasn't allowed in. The closing time and end of shift time give them enough time to tidy up and close up. The staff are very rude and play favouritism for certain rules. I was told I wasn't allowed to eat upstairs because it was 'closed', but yet there were people up there, and she let other people go upstairs after telling me no. There's no staff to serve customers, and everything is self-service. They'll look at you like an alien for wanting to order at the counter. The food quality is horrible, especially for how long they have you waiting. I understand that because it's the closest McDonalds to the station, it'll be busy, but that's no reason to take 45 minutes to serve a mcflurry and cold uncooked nuggets. The food is either uncooked or double fried. The iced drinks are never filled properly. They also get orders wrong 99% of the time even without special requirement. For example, one time, I ordered 9 nuggets and only got 6. Their burgers are so dry that it's a choking hazard. They don't put any sauce on the burgers. The only good thing is they always have a working ice cream machine.

Driver handed me a bag, then ran off before I could check the items. The app had immediately closed the order as completed with no way to contact the driver. Other rival apps have ways to phone or contact the driver. Over 45 mins late, too late in the evening to order anything else. Food items delivered were nothing like what we ordered. Extremely disappointing customer service. Will not be using your services again due to lack of immediate help.

Good atmosphere brilliant service and the food was amazing

Never arrived yet again went to wrong address!!!! 😕

The food never arrived and after 2 hours of waiting the status changed to delivered. I was still charged. Avoid at all costs.

chips and hot chocolate arrived cold. Hot chocolate was also very watery

Not open according to published times

Chips, as usual, not as crisp as they should be, but that's likely because of the journey.

great atmosphere reminds me of a wedding but quality of food has dropped since the fire

Ordered a Big Mac. Tasted horrible

Driver turned up on time but unfortunately my drink had spilled, he said he would bring me a new one and went out of his way to do so, absolutely amazing service! Highly appreciated

I placed my order at 20:26, and it arrived at 21:17. The ice cream was melted, my drink was missing, and the burger/fries were cold. This is not acceptable and I would like my money back and a new dinner sent out to me

I never received my order I want a refund

arrived on time, driver was very polite. order was correct and food was tasty.

Newly refurbished. More space and quick service.

Had a great experience at this McDonald’s. George the shift manager was an absolute legend and super helpful with my order! Definitely recommend

food was cold and missing medium chips that went with a meal. worst ever

Food was hot and the delivery guy was very friendly ☺️

We loved mcdonald's, but most the time upstairs it's close ,we can see in afternoon family's the looking for a table downstairs and is full and upstairs is always close. Unbelievable who they preferred losing customers

Usual McDonald's fare with excellent service. Restaurant dated and uninspiring.

Great driver great guy deserved the tip

order never even turned up - terrible service. someone needs to get fired.

Everything you’d expect. You’ll love it and then feel terrible about it after

I ordered food here half my order was missing

The classical music is a nice touch in the evenings. However, I have frequented this McDonald’s on multiple occasions- only to have my order completely wrong! It’s like they don’t understand how to read an order for a burger- quite shambolic really.

Your driver decided his bike was too important to travel via a lift to the 3rd floor than my unable to walk. I had to come down to meet him outside. Disability clearly means nothing to Just Eat

delivered way after close time, cold, no sauces (again). cannot fetch an order correct, last 3 have had missing items or wrong items. ended up preparing food as delivery was so late then was delivered so effectively wasted the order

Dreadful, the food here is served barely warm; cold onions (this is a policy, confirmed by staff), tepid meat. Given the high price, this is very poor value. Fries were hot though. The management have lost control of this branch. The staff can't hope to make up for an inadequate product. No reason to return to this rundown branch.

Order was missing the chicken nuggets from one of the 2 meals I ordered

Perfect hash browns, great McMuffins, 100% accurate order 5*

I had to wait a long time to get help I have copd which is a lung 🫁 disease

We didn't receive any hash browns, just one bottle of water and two sausage and egg muffins

Hasn’t really been ‘fast food’ always seem to have to Park up

Half the order didn’t turn up! We had no drinks for a university group visit. Not very good at all

Order correct, food great, no complaints at all 5*

Standard McDonald's. Love the Mcflurry

Large order 100% correct, food warm. This store has the highest McDs * review rating in Reading, and deservedly so…5*

The estimate of 20-30 minutes ended up being with an arrival 60 minutes after the order, even if once the order was picked up by the driver, it made it here very quickly.

Order correct, temperature good, taste great 5*

Worst mcdonalds ever food is always cold and just bunch of teenagers always inside and outside causing havoc, staff are just rude and service is rubbish avoid fully this ain't for family's specially with all the drug addicts always in ans out begging for money aswell I could go on and on

half the drink was in the bag, rather than the cup.

Delivery time far too long. Missed an entire breakfast wrap off the order. Food was cold. Shambolic experience.

Closed early on 02/03/24 just before 1 am. Website and door says open to 2:45 am. No explanation as to why closing early. No notice, doorman just said we are closed. Staff members standing near the front door when closed just staring back at people. Very disgraceful and rude doorman and staff.