Mcdonald's Restaurant in Cornwall, Isles of Scilly

Elderly lady at the till was extremely rude and served me a cold burger with disgusting plastic bacon and I was told “it just comes like that” Revolting customer service won’t be back

Have ordered through the McDonald's Mcdelivery app and the last two times the food has arrived freezing cold, refuse to offer a refund due to 'the food arriving in a suitable amount of time '. This time not only was it cold but they forgot about item. 10 days for a refund. Won't be ordering through the app again. Sort it out Maccies.

Ordered food three times this month,on two occasions we where missing one item on the order,the other time we had some one else's order. Check your order before you leave

slow service , cold food , disgusting attitude, wrong food, wrong drinks,missing orders and plenty more, the service was disgraceful

Horrendous customer service, asked to make a simple substitute and was flat out told NO. Shocking! Would not recommend

Absolutely disgusted with the service, Amy the so called manager would not arrange for the food that was missing to be dropped out to us because it would cost them money but was happy to have us use our fuel to come back to collect all the missing items, her excuse for the missing items was it does happen when we get busy Wow!!!!!! well handled Amy amazing Customer service

Normal McDonald’s only four stars because: the tablets were broken, the machines had run out of receipts, had run out of children’s entertainment e.g. colouring and balloons. And also they had ran out of napkins.

Use to be my go too for fast food but won't pay it for a mcdonalds anymore there prices have gone through the roof and still climbing even though cost of living is decreasing £2 for 1 cookie lol

Friendly staff, HOT FOOD, very fast table service, not one problem, well done to the Staff. The food was so nice the place was very clean including the toilets. Didn't ear one person complaining.

DO NOT ORDER IF THE NUMBER FOR JUST EAT IS +44 7450 346899! THE DELIVERY MAN STOLE MY FOOD! Mcdonalds management isn’t helping at all!!

Can't believe I opened my plant burger to find 3 to 4 slivers of lettuce and 1 o ersize chunk of onion, not impressed at all, skimping on lettuce is a tragedy, they let themselves down here.

Although the drive thru was very busy, we went inside and didn't have to wait long for our breakfast. The hash brown was hot and the sausage and egg mcmuffin perfect. Not at all greasy. Latte was hot and not too strong as some have been in the past. My hubby went up to say it was one of the best we had had for a long time

Very good McDonalds recommend if you like fast food. Very good service and nice staff I left not hungry at all after my lunch.

Visited last week. It was absolutely carnage. Nearly a whole hour between turning into the carpark, queing for drvie-thru, waiting to be served, paying and actually receiving food which was then stone cold. No apologies given for delays or poor food!

Had McDonald’s delivered today - usually ok but today it was awful. The chips were dry & cold and you could see they had been sitting there under heat for a good while. Big Mac was the same as per photos. Usually food is warm when it arrives - no McDonald’s is ever hot but this was just about edible. Won’t be ordering again for a while!

We ordered the mcplant meal and it is didn’t come with any onion mayo or lettuce even tho we ordered it and then when we got given it we checked since it had happened before and they said okay we will put it in and then when we got home they hadn’t even touched it honestly they rarely get a Oder correct if it’s on the menu to come with those stuff it should come with it

Just recieved this..chicken legend..slimey lettuce !! Fries cold and hard.. disgusting..never again!!

The food was horrible I was the last customer of the day and my chips were cold and the staff were horribly rude and disrespectful my burger came with a load of lettuce and tomato even though I asked for none and over all BAD McDonald’s DONT GO HERE !!

I visit this McDonald’s frequently and have always found the staff happy and extremely helpful. One lady in particular always welcomes you in with a smile and a hello and is always on hand if you need any help. It is lovely to come somewhere where there is a happy atmosphere, staff can’t do enough to help and please you and the food itself is always enjoyable. A great experience for young and old alike, especially the children who said they had a fantastic time speaking to the lovely McDonald’s lady!

We took the grandchildren to McDonalds for an after school treat. The staff were really great and the place was scrupulously clean. One lady called Dawn, was just lovely. We got the order wrong and she went off and brought the right order at no...

I ordered a chicken burger with cheese/ mayo and got a quarter pounder with cheese and mayo instead. I think the staff were half asleep. Ordered with just eat delivery

This is the only McDonalds in Newquay and you think the food is made of gold with the length of the queues here all day. The staff are doing great having to deal with such a busy time and I commend them for it Hopefully...

I am local to this McDonald's and during August appreciate how busy they are and short staffed due to rising covid cases. BUT 😡 over the last few weeks I have queued right around the car park for the drive through and my hot drinks...

9.40 on a Saturday night and they have cones across the entrance the girl said we are shut cars still going through the drive through but she turned us and 4 other cars away. No explanation. Disgusting

I had a great visit, I ordered a chilli chicken legend meal and although this wasn’t something they normally offer - they created it for me. Not only did they cater for my personal request but they did so on a bank holiday Monday. Little...

Helpful staff, quick service, along with a fast food delivery, and a well presented and well prepared product. Two Double Bacon burger meals, a Double Sausage meal, usual cheap prices, and unlike my local McDonalds they actually got the order correct!

I can honestly say I've rarely had a correct order at Newquay Mcdonalds, they are a disgrace. I must be unlucky, ive never had a Grande Mac right. Bacon left out this time and as you can see on the Receipt I paid for it....

Newquay Mcdonalds is run by Managers who couldn't organise a p*** up in a brewery. Serving staff at drive through haven't a clue what they are doing. Twice now we have ordered on the app. We have given the order code on arrival. Then when...

Just went through the drive through and I hwsre the woman say "no ice in this drink" and the other person went "oh well" and gave it to us anyway. Warm. Didn't drink it, do your job properly next time. Two thirds full

Food is awful dry and cold without fail. Always missing the extras I pay for also Missing my fries again today!, No straws again. Don't waste your money go to fraraddon mc's save you and you familys disappointment and internal organs.

I ordered a double 1/4 meal with NO CHEESE and it turned up with CHEESE and had to put it in the bin as I cannot eat cheese. I only ordered it as I fractured my arm today and cannot drive to get it. Called...

I don’t know how or why but they do not seem to be able to clean the floor enough so that it is not slippery. I have complained multiple times and yet it is still the same. I tried to push the toilet door open...

Enjoyed a meal and drink in there i horrendous weather. The restaurant is spotlessly clean and covid safe

Very convenient place and as always good value breakfast, lunch or dinner. I visited a few times whilst staying in Newquay, this place can get busy as expected however the food was better than some other McDonald’s branches I’ve been to.

Still no Brown Sugar for Coffee Still no reusable cups Still litter everywhere surrounding areas!! Not enough BINS how about discount for using bins!!!? More cleaners for outside areas MUCH MORE TREES PLANTS give back to nature

Does not matter that still no brown sugar....and that no reusable cups... are forsale... but what really just upset me AGAIN.. is not be offered a sauce... with meal. too busy doing what tonight??? more staff than customers til i arrived. yeah sort it out. 24 hrs Only Hot Food on A blooming 30.... main road from plymouth... man your menu is rubbish for anyone who fancys a bacon something... a tasty snack raise your GAME... increase ur cliental... for only desperate hungry tired..peep... bother...or ???

I was quite happily enjoying my lunch. I had a mouthful of Quarter pounder with cheese when I was approached by a member of staff who asked me if everything was ok.Quite honestly, I HATE this ... if I have any issues with my food or the service I receive ... you WILL know about it.If i'm quietly eating ... don't interrupt me. That sort of thing gives me a reason to complain.

The breakfast is great, hash brown are great. Service was good and fast. Staff were friendly and helpful. Food was great and tasty.

Have used this store many times without problem. However this morning there were extra long queues for the drive thru which the restaurant cannot be blamed for. However I wasnt impressed with the service today. Firstly no receipt or napkins were given with the order once I reached the window. I had to ask twice for these as the server ignored me at first as he was busy preparing to serve the next customer. Once I received the food and parked in the car park, the McMuffin was lukewarm at best. The coffee and the hash brown were fine. Due to the long queues I could not be bothered to go in to complain. I will call again in the hopes that this was a one-off bad day.

For a change, this place was fast!! Compared to others it was great. Friendly staff and cheap grub. Lovely

We came here today as we were going to the circus just across the wayIt was rammed so chose to go through the drive through and then park else where to eatMember of staff when ordering was polite and was simple to order then on to the next window was given our drinks no straws had to ask for the member of staff to say how tired she is just a tad unprofessional We were then sent to park up in the car park as the bays were full after going round and round the car park I had to then park in a disabled bay as there was just no spaces and wasn’t sure where else to park Newquay mackies you need extend your parking think it would be a massive help Food took about 10 minutes to come out to us it was piping hot so made up for the wait Overall a good experience minus the parking issue

Every time I use the drive-thru they are out of something or the ice cream and milkshake machine seems to always be out of order. The food served is cold and never are you offered serviettes or sauces. The car park is constantly littered with rubbish and as a topic of conversation on Newquay Radio a poor bird has become snagged in a Mcflurry lid...not surprising. I never see anyone out there clearing up their car park! All I can say is the management must be very poor.

We have McDonald’s here for a treat once every week or two. Usually after we’ve had a long week and have no energy to cook staff are friendly and nearly always a great service considering who busy it can get there. Clean and hygienic too.

It's McDonalds, you know what you're going to get. Ordering at the machines was quick and easy and the food was delivered to our table.

Just been to @McDonalds in Newquay and was served by a girl who looked like she'd rather be els where (not surprising really) to then be given a large Coke which was only filled up 3/4 of the way if that, I then questioned it to get a response of her rolling her eyes walking away to then be greeted by an even more miserable looking manager who was reluctant to top it up but did in the end. What then shocked me more is that I could see where she was doing it and literally just poured some other Coke on top of mine and gave me that back!!! So unhygienic.

Like most Mcdonalds you call in to get a quick meal in a short time span and this one is no different. Their counter service is quicker than the machines and the food is what you expect.

visited mcdonalds in Newquay for some food, ordered my food which was a big mac and fries and a chicken big tasty meal.. I expected to be in there a maximum of 5 minutes but how wrong was I. the staff did not care about customers ordering at the counter, they cared more about getting there uber orders out and totally forgotten about me standing there for 20 minutes.. disgusting service. never again and not even an apology after I complained to the manager. stay away.

Standard McDonalds restaurant offering standard menu. Pleasant friendly staff ... Food average ... breakfast wrap this morning could have been warmer but ok apart from that.

Food served hot, table service was great. Staff were good. But when children are running around out of control in here, why aren’t staff telling them to stop?

I have been to this restaurant theee times recently, I don’t like the food but it is convenient when you are passing, hungry and have things to do.

Staff really need to have some training. Twice now I have used a voucher in the drive through. Both times the staff have forgotten to scan the voucher. Is it really that difficult? Organised chaos. Come on McDonald's Newquay. Get your act together and give your staff the training they need.

Went in today and was struggling ordering on the self service machine when adding the voucher number I had, we seem to get these delivered in the post a lot, guessing this is because we live on the same road. The girl working in the lobby started telling me off asking what I was doing and that I shouldn’t be typing in numbers as that was only for vouchers (very embarrassing). I showed her that I DID have a voucher and she sneered and marched off. THANKS FOR THE HELP LOVE. Food was just okay.

I would like to give no stars at all, but I don't have the option to do so.

The title says it all- after waiting an age for our food they managed to mess up most of the order. Most of the staff seem to be day dreaming, not really focused on the customer. When food eventually turned up it was cold.

This has to be a contender for one of the worst McDonald’s in the country, they served my child a cheeseburger with a layer of black filth from the grill between the cheese and the burger, it was absolutely disgusting!! Also I ordered a cappuccino and received a black coffee

we popped in for a meal great value and quick service it was clean and tidy even though it was busy.

A million times better than Morrisons didn't have to wait too long and the the family was happy don't like them unhappy.

As far as McDonald's go, this was above average. They have the self service machines, which are a godsend, since it's one less human step in receiving a 100% correct order. My order was correct, which I praised the McLord Grimace for and to my absolute disbelief, my food didn't look like it had been punched. Trust me when I say that I've had burgers with knuckle marks before now. We're not talking 'like the picture' which is just a dream, like winning the lottery, but it was presentable, like it would look good on a plate - not like it just fell off one, hit the dog and the got accidentally stood on.

Disgusting never again dirty place cold food staff don't care just a horrible place like all fast food places

Not bad, but far from great food. I just wish the burgers looked as good as they do on the advertising boards.

It is what it is cheap fast food , chicken select meal very nice was hot, but order wrong on first attempt they did replace . Place kept very clean

Average joe's...Mcdonald's is Mcdonald's what more can anyone say??? Junk food at quite high price's, considering the fat content, high cholesterol levels.

I really fancied a Big Mac meal, so we walked down to McDonalds from Hendra Holiday Park about 10 minutes away, it was a little busy but was served quickly, the food was hot and I really enjoyed it. The staff seemed friendly and happy.

At first cones were up at the drive through entrance, as we parked up to walk in they removed cones so went through drive through.

Es McDonald's, nada más que decir realmente? Estaba lleno, pero estaba limpio y el servicio era rápido y el personal era educado. Dicho esto, sólo pedimos tres cosas y me dieron uno de esos mal?

Stopped at the drive thru for a big mac meal for my son and as I wasn't too hungry decided to have a double cheese burger myself - drove away to eat elsewhere as car park was busy and was shocked to see the contents when I opened the wrapper - picture says it all really!!! Oh dear definitely false advertising as be interesting to see you sell that if on your board as a picture of the products you sell!!!! Probably the worse burger I've ever had - thanks for that McDonald's Newquay....

Fuimos a por un café y el wifi. El lugar estaba abarrotado por Festival boardmasters. La cola era enorme, así que me senté y pensé que iba a esperar un rato. La cola no parece bajar. Elaine, el gerente, aunque me di cuenta de este concurrido y me preguntó si podía darme algo. Había estado hablando con Jane, otro miembro del personal amable. Ella trajo con un café para mí. Cómo encantador! El café es bueno.

The usual McDonalds, being hit and miss., whether the food has just been cooked and hot or whether it has been sitting around , for a while, and just lukewarm.

Been to this restaurant couple of times supposed to be fast food on both occasions waited in drive they for over 10mins and both times got the order wrong how hard can it be to get two Big Mac meals very hard at McDonald's in Newquay

Was clean and tidy - staff were helpful and friendly. It's a well known chain with the same choice of food wherever you go but the chips were particularly yummy from here.

Maccy d's same old. But they really do do a tasty burger. Good service at this branch. Drive through is quick and well staffed.

On Sunday 19th July, After a very long 6 hr journey travelling with 2 grumpy teenagers since 4am, we arrived at this McDonald's at 10.35am for breakfast. Unfortunately for us breakfast finished 5minutes earlier at 10.30am. We asked if we could still order breakfast, the staff serving were willing to but there was a miserable bloke in the back who kept saying no.We were about to have a major strop from one of our kids who was understandably tired, grumpy and hungry, when Hayley one of the members of staff came to our rescue. She asked our daughter what it was she would have liked for breakfast and miraculously brought it over to our table, to which we are very grateful! I dontknow how she managed it from grumpy in the kitchen but we very much appreciated it. A big Thank you to Hayley!

Same old McDonald's. Same prices. Food was good and arrived quickly. Drive thru service was quick and helped with problems.

food was good, very clean and a very happy member of staff served us. very rare to have such a friendly staff member.

This fast food joint is in a good location, large seating area. Good customer toilets, inside and outside seating areas, good value food.

When we ordered our food the staff was screaming at each other in the back kitchen area, we then had to wait 20 mins for food to be bought to our table

Well, it's the same as all the others, although this is the only one I've heard of that seems to run out of burgers in the height of summer in a tourist town!

Well, what can you say? The staff are nice and helpful but at the end of the day it's a Mcdonalds fast food joint.

We did not want to cook so we got kids meals.very busy but soon got through the drive through, food was cooked fresh as we had to wait for them to bring out our order clean and smart looking staff.

One of those establishments where you can count on consistently good standards, enjoyed by all the family.

We often use this restaurant in the mornings for a Mcmuffin meal. The food is ok but the staff have a habit of getting my order wrong also the music is played a bit to loud. If they are busy and you are sat at a table below the speakers you need ear plugs.

food was lacklustre and to much sauce to disguise it staff not very friendly, will not be going again

Attend here semi-regularly on a Tuesday evening (bi-weekly) after running a local youth group in the area. Normally attend in a group of twelve or so at about 8.40pm and have had a great reception by staff on the last four visits - keep up the good work !

Haben Sie schon jemals erlebt, dass in einem McDonalds-Restaurant so gut wie nichts mehr vorrätig war? Mayonaise, mehrere McFlurries ... alles ausverkauft. Unglaublich.

The meal was luke warm & soggy chips. I wouldn't bother again. These venues can vary, so much, depending on the staff on the day. Sometimes good but normally iffy.

What can you say about Mcdonalds. Its convenient, not always clean around tables, chips on the floor. Good Coffee and nice Ice Cream! especially when its hot!

......the staff here make the place. All McDonalds tend to be the same and I would rate average" but I have to say that the staff in Newquay are the best - always friendly and helpful too. I do treat myself a couple of times a month - and I shall continue to do so.