McDonald's - Hunts Cross Shopping Park in Liverpool

Had a problem with my dine in order on todays visit. When Katie asked if everything was OK on her lobby checks, she hen resolved it with a smile and worked constantly to check people were OK, and the lobby was spotless . So I'd like to thank Katie for "saving" my visit today :)

I recently visited your location around 1:06 am, as I saw that your hours were listed as 24 hours on the map. However, when I arrived, I was informed by the staff that the location was closed. I wasted my time .

Ordered a mango and pineapple smoothie and received a cup of ice and syrup in the bottom. Such a disappointing order and uber says they can’t refund so bad review it is

Didn’t serve me told me to leave

Where to start? What a horrendous experience MULTIPLE parts of our order missing, entire meals! Possibly the worst Mcdonald’s experience Iv ever had! Stay clear of this place! EDIT- GETS WORSE! Desserts were missing! All the food was cold! Last time i remember you order food with the hope it will be warm! Unfortunately didn’t plan on using the microwave tonight, but here we are… tbf banana shake was nice tho x EDIT 2- Feeling McTraumatised after this…

Why is it when you get a drive in order ,there always something missing off order , chicken nuggets always missing ,no straws with drinks , try to ring complain no one picks up

I havent recived my food. Waited 2 hours now it says delivered, its not

food was cold and got no sauces

missing sauces as usual had to throw chicken strips away

delivery arrived on time. food was delicious.

Food was cold and took an hour to be delivered

Orderd £30 of food and got someone else’s order with about 3 things in

The delivery and service charge was more than my order, and it was not only late but cold. I only live around the corner??? His bag was packed so it looked like my food went cold whilst he was waiting for all of the other orders in his bag.

Fella didn’t even knock loud enough to hear him

not delivered as usual when I order from McDonald's disgrace

when order was placed we were told there was an estimated arrival of 17:40. when placing the order the estimated time was 15-30 minutes. we then waited 1.5 hours for the food to arrive. we were given no details to contact anyone to cancel the order due to the length of time we had to wait. when food arrived it was cold and all of the boxes were damaged. driver was also not very polite, no apology and was defensive. we will not be using Just eat again. the service is awful.

The driver has only delivered the drink! WHERE IS THE FOOD!!!

We never got our food it said delivered but we never received it not happy would like a refund

Burger missing and freezing cold.

Waited 2 hours and ended up with no food and one dried up happy meal off a £30 order.

Missing big mc in my order, this is getting beyond a joke now every single time I order from McDonald’s there is always something missing

Food missing again, no dips or straws and what food was present was cold. Can’t fault the delivery they have to wait for the order to be ready.

Awful. Took 2 hours and was stone cold. never again.

The time of delivery kept getting pushed back. (I'm guessing by the restaurant and not the courier) When it arrived, I was missing the food! They just gave me 2 drinks (I only ordered 1 with my meal). I have since taken the steps for feedback and a refund. I personally called the restaurant to let them know too.

Absolute joke this McDonald’s is. I’ve waited over an hour for some McFlurrys and while writing this review they still haven’t arrived. Been in contact with Uber eats and they’re saying the wait is too long. I now can’t cancel my order so now I don’t know what to do. Absolute joke of a place. I’m trying to cancel my order but it’s saying I’ll be charged £11 for my order that hasn’t even arrived or probably even been made. Talk about fast food. Don’t think an hour wait counts as “fast food.” I wish I could give 0 stars to be honest.

Visited today and had the worse experience at any McDonalds ever. There was a man randomly painting the table legs and bases. The fumes coming off the paint was horrendous. There was no health and safety warnings or signs and no areas cordoned off whilst this was done. When the couple on the table next to us left, he came and pained that tables legs, with no regard to us. We should not have stayed inside, and wish we had not, but outside was cordoned off as being pressured washed. The staff had no cares about it and carried on as normal, chatting with each other and playing pranks, whilst it took 15 mins for our food to come out....the place was empty.....!!!!

There is something seriously wrong with this branch of mcdonalds, they never give you a straw which is basic with a milk shake, missing the big mac of the man meal, the fries out of a happy meal, the milkshake had gone to water and it was cold!

We have ordered over two hours ago now and nothing has changed. Just still that the order is being prepared

Chips were all freezing cold and ordered sauces and none arrived

Absolutely shocking that yet again no a full order delivered! Never known anything like it

Ordered over two hours ago tried to call the restaurant no answet

Wrong order , AGAIN and massively late

Driver brought food packaged and McDonald’s haven’t gave him the correct orders they gave him a chicken mayo an I had ordered 3 happy meals I have use the last of my money on my 3 children now I have 3 upset children

ordered 4 sauces which never came, a bbq bacon wrap which arrived with only mayonnaise on no bacon, bbq sauce or lettuce on and missing my fruit bag. i am furious. ruined my night

Missing fries and everything cold the delivery time was changed 4 times not happy

Time continually changed and it was near an hour after confirmation email when it eventually arrived. Feel sorry for courier hanging around all that time losing money - this is not fast food

Absolutely disgusting no delivery and refused refund won’t be ordering off this website ever again it’s happened too many times now

I visited this McDonalds today as it’s the closest to home, I ordered on the App and after being asked to wait in the waiting bay for 10 minutes received three bags of food and headed off home with it. When I got home we realised that there were two meals missing so out of principle (and because my kids were starving) headed back to the restaurant to collect what was missing whilst my other kids ate what we did receive. When I got to the window and explained what had happened, the young lad who was serving called for the manageress. She asked me to show me the bags I had received, I explained that they were at home and she said id have to go back and get them if I wanted my missing food. I refused and said do you really think they id have driven back here if I’d received everything I’d paid for and she simply replied “some do” and I don’t have the authority to give you the food without the bags. I’m not sure what the empty bags would have proved. She then walked away and I had to pay for the food again as I didn’t want to go home empty handed to my kids. I’m absolutely shocked at the poor customer service and feel like I’ve been robbed. Please think twice about using this restaurant, it’s worth driving that bit further to Speke Retail.

Hi my order is wrong I didn’t get my drinks I ordered a large coke no ice and a large chocolate milkshake

Only hot food delivered, no mcflurry and no drink

Good courier very poor order not what I ordered at all

All hot food apart from double cheeseburger was cold, Latte was also cold

Second time iv ordered and selected 3 dips and received none with my order

kept putting my delivery time back, took almost an hour and a half by which time i’d left for work so i didn’t get to eat it , won’t be using again

it's a shitty McDonald's, we're on the date of 18:09:2024 and they're moving, I'm 1 hour after a delivery and there are 20 people here, damn it, they don't work, they don't want to work, the managers sit and make jokes, I swear if they do something, if there are no measures from higher managers, we will protest all who do deliveroo

Ordered 9 nuggets meal and double cheese burger zero sauces have been delivered , so i cant eat the nuggets sith no sauce they will end up in the bin

lying..saying delivered thefood .never rurned up...i want my money bck

Cold an was. Alor later than told when ordered. Wasn't happy cold food didnt eat it. All went in bin

Always something missing something

The worst mcdonalds to order from. It doesn't matter when or what you order there will always be missing items and the food will be freezing. Drinks are always half full too.

Missing double cheese burger and sprite was just water refund please

Never even showed up charged me 20 quid and never even got the food!!!

really good family.honest hope all is well for the man and his family

Cheese burger not plain so can’t be eaten.

he was going that slow I thought he was walking. the fold was cold and soggy

Food was absolutely cold and no mayonnaise on burger when I had asked for extra mayo

Order never arrived, marked as delivered on the app and yet never showed up.

Food cold and dry with no sauce

Many items missing! Staff couldn’t care less! Absolute joke!

The was no dips in the bag or straw even tho it was on the order happens ever time

My chips where rock solid all my good was cold very dissatisfying

food and drinks cold,only 1 hash brown delivered

poor cold food...late again as always with just eat

This McDonald’s used to be good, it’s gone terrible over the last year or so. Young staff can’t be bothered and have absolutely no problem letting it show. Food is thrown together. Had a problem with an app order a few months ago which they messed up and they were zero help. Young girl was clueless, then called the manager-another young girl- who didn’t have a clue either. I showed the money had came out of my bank and the order receipt on the app and she said it won’t come out of my account because they hadn’t processed it. Full lies, it did come out, £6.50 wasted. They have a habit of sending so many people through the drive through to park up and you have to wait about 20-25 minutes for your food while the kids try and work out where everyone is parked too. Rather than make people wait in the queue and giving them the opportunity to leave they take your money so you are forced to wait. Then there is the drinks. I mean it’s absolutely disgusting the drinks they serve people. They are always a quarter empty, ice or no ice. And I just got two vanilla milkshakes and was fuming when I got home and saw they were missing a ridiculous amount! And one wasn’t even vanilla, it was a weird colour and had a weird flavour, threw that right away. I won’t be going back here anymore. Terrible terrible McDonald’s. McDonald’s in general has been going down hill for a few years now. Prices going ridiculously high for the same old thrown together food. It’s even worse now too because of the rubbish straws and the terrible happy meal toys. How can all these businesses keep rising prices everywhere when quality is going down?? Thieving businesses as usual.

**To the Attention of the Following Departments:** Public Relations (PR) Department Social Media Management Team Customer Service Department Digital Communications Team Marketing Department Online Reputation Management (ORM) Team Brand Management Team Customer Experience (CX) Team Corporate Communications Department Community Management Team Are you present? Are you certain that you are fulfilling your duties to the best of your abilities? Are you sure that no fraudulent activities are taking place that could hinder the thorough review of the performance at your branches? I am not convinced. Not only is there no improvement in the operation of this particular branch, but things are getting worse day by day. Every day, delivery drivers, and consequently customers, spend countless hours waiting for their orders to be prepared at this branch. There are not enough staff members, and those who are present seem to care little about this issue. Their behavior, in many cases, towards drivers and customers, is neither correct nor professional. All the delivery drivers are reluctant to accept orders from this branch. When they reluctantly do, they often end up either canceling the orders or waiting for tens of minutes, sometimes up to an hour, to receive them. They mark the orders as "Ready for Collect" when in reality, they are not. Please address this issue as soon as possible.Thousands of hours of people's time are being wasted here every day.

Food was freezing after waiting over hour for it ..had to microwave burgers..n i know it certainly not 1 little bit mcdonalds fault ..it all on just eat ..n i DONT like how there is quick easy way to cancel order ..overall was worst mcdonalds ever 👎👎👎ps n i dnt like how im probly gonna av t giv 1 star to post this

My order never arrived at all very disappointed would like a full refund asap

Worst service ever my order didn’t arrive and still I was charged

Turned up with someone else order!!!

Order kept getting delayed and turnt up an hour after ordering. Food was absolutely freezing and dry. If it was for myself I’d let it go but it was for my 2 children.

Worst McDonald’s ever sent complete wrong order so I have paid 42 quid for about a 20 quid order and some one is munching on my kids much it’s joke

it never arrived and was marked as delivered!

When I got the food the drinks were all spilt in the bag and food was cold it could have been faster as we were in a rush

Order has not been delivered to me it’s gone somewhere else

Food didn’t arrive but was marked as delivered would not recommend to anyone this was after waiting for over 2 hours absolute joke of a place

hot food delived fast and everything there amazing ,weldone

Was beginning to think it was going to be another no show. was looking forward to trying new stuff. May have been ok if they'd been hot ir even warm. Will not be giving drivers tip anymore as for some reason they seem to have trouble finding our front door or even drive into where front doors are and drive around back to woods at rear od properties. Mcdonalds fries are always inedible being hard and cold so end up in bin. Being mostly housebound it would be good to have an edible treat

Food always cold hunts cross need to do better…. Speke McDonald’s food always fresh and hot

Lovely and delivered hot, but missing items which is disappointing.

Time of the original order was way behind and due to this the food was freezing so it just went straight in the bin very unsatisfied

food was uncooked and took nearly 2 hours to arrive

Got a breakfast this morning and the egg is green inside, disgusting!!! Tried again for a breakfast order wrong. Missing extra paid for cheese on breakfast. Missing extra bacon on breakfast paid for, and I paid for a large latte but I was given a black coffee. Absolute joke of a place. Avoid this place !!

the order never came, the driver driver past the house and then say it was delivered when it was not

didn't pack the main part of the order ,for delivery, fries freezing cold

food was stone cold absolutely disgusting

Waited from 21:05 till 23:50 for my order and when it came all food was cold and milkshake had all melted it was all disgusting!

Absolutely terrible waited for 3 hours still waiting now I’m so angry I’m never ordering from this website ever again

The order is over an hour and half late. I want a refund. Tried calling no answer!!

Took over an hour for food to be delivered so was cold

Absolute spastics defo fresh out of a down syndrome school, can’t even take an order properly should defo go back to school

Rudest manageress in any restaurant I've ever been in. Food was missing, some was cold, server was surly and didn't have a clue what she was doing. But the manageresses attitude was contemptible. Disgusting . With supervision like that it's no wonder the staff don't care.

Saying my foods been delivered but hasn’t been waiting since 6 absolute joke

Never gave me any of the sauces I ordered and both drinks came half empty because they spilt every where on the way

The burgers and chips where cold and the milkshakes were flat just like the coke

not a nice driver. He was at the wrong end of Trispen Close. I tried to give him directions he hung up on me. My grandson tried to talk him. He didn't want to engage in conversation. Never had that any other time do not want that again

All the food was cold and instead of chicken selects received cheese bites in a chicken select box???.

Arrived an hour later than indicated at time of ordering. nearly lunchtime by the time it arrived. Unacceptable.

Food was freezing cold, cokes were flat and did not taste anything like coke and the sauces were not delivered

Absolutely disgusting delivery service from the made livery at hunts cross Liverpool, ordered 30 worth of food through the app and paid for it, it never turned up and there delivery service uber , said it had been delivered and it hadn’t and basically I was not getting a refund so now they have taken my money and I have lost it

Food is cold and I got the blame for the address on his sat nav on his phone even though my address was pinpointed and correct on just eat map I’m not happy with my food or the customer service it’s is ver very disappointing and I want something done