KFC in Liverpool

As others have said, no service. Expect to serve yourself. Staff at the tills are too used to ignoring customers because of the self serve screens. No option to be served by a human. Messy tables and dirty self serve screens touched by hundreds of people after they've been the toilet without washing their hands just before you eat. Drive through was closed so we went in. Screens were filthy, I asked for a wipe to clean it myself, was told I wasn't allowed one and to wash my hands afterwards instead. Eventually got the food, went to a table, which needed cleaning. I asked for someone to clean the table and got a whole bunch of attitude about nothing being good enough for me. I thought hygiene and cleaning tables was a basic bare minimum 🤷🏻 It's fine if you like overpriced food, serving yourself, and cleaning the restaurant yourself and having no customer service. But don't expect anything more than the bare minimum. I'll say, the Manger dealt with us well in the end, nice and calm and just gave us a refund, but I can't say the same for the argumentative staff. Use the drive through if you can, much more hygienic. I wish I'd have been able to speak to KFC about this, but they've also disabled their complaints email address and the only option is to chat to them over social media. They're not interested at any level.

Food is Tasty but Service is not bad, Atmosphere is quiet which I enjoy but overall I will rate this 4 Stars

When they ask you to park up they forget about you and refuse to bring the food out to you! Ridiculously poor customer service

Food and service is very good 👍

Very clean and tidy the was member of staff cleaning away and helping people the food was warm quick service

Food come put piping hot couldn't complain added everything needed without asking and forgot nothing

I have KFC app Could not use it Very difficult to get registered again Causing stress. Kindly make it simple to register for discount I have Blue badge NHS and KFC These were not accepted

Chicken was good as usual, chips were cold, unfortunately the side salad was a joke.

Manky! Say no more, this was my comment 8 years ago...might be cleaner now it's reopened ( 2024) but food is cold, missing parts of the order, never going back again

Clean and nice location, and perfect location for a large group dining. Clean, new functional toilet facilities too.

Terrible service. Machines only . No till. So far waited 10 minutes for "fast" food. Awful experience, inflated prices, messy tables

Ordered 4 pieces of chicken costing nearly £9.00. We were given 2 small thighs and 2 halves of wings. 4 pieces is supposed to mean 4 pieces. There was nothing on each half wing. The thighs were also dry and the coating was not up to the usual standard. Very disappointed. In the past 4 pieces meant 2 thighs and 2 legs. I felt cheated. I believe I was cheated I would not recommend KFC anymore

Got my food in like 3 mins and the atmosphere was nice (obviously the good was nice) and big up the workers there

I order food yesterday 12/07/24 Very disappointed about the food even some of my order missing I order 14 pieces i got only 12 and the chicken salted i couldn't even serve this food to my family so disappointed spend 42 pounds for nothing

Collected 2 takeaway meals. Chips cremated - chicken coating soggy. All cold. When took back, manager was patronising and very unhelpful. He (Adam) considered it acceptable to refer to me as "lovely". Manager refused a full refund " because you've eaten the sweetcorn!! He therefore reduced the refund by £4.48!!! Considering this store has only recently reopened I think KFC should consider hiring staff who are fully trained and aware of good customer service! Will not be returning

didn't complain eating chips.i didn't let them eat chicken.still no adult food .by 10 to 1 I went bk up asking where the rest of order was .I won't lie by this time I was so angry .I told manager I will complain he offered to cook fresh food no offer to refund i refused as i was running late already for my hosp apr .I told him the staff need retraining and him as it was chaotic.i certainly wouldn't recommend this place .also 2 of tables around where we were sat needed cleaning they had time when we first arrived .shame the experience we had asthe place itself is good location and newly refurbished.customer service needs work doing.

Newly refurbished and new ordering system , all worked well and food came quick and most importantly was fresh and hot , a bit cool in the restaurant, air con needed setting probably Would recommend

Popped in KFC on edge Lane. First visit since it reopened Interior really nice ,self serve menu computers like McDonald's. Very clean inside more space than last time.It was very quiet when we went in so little atmosphere. Food good and fresh .skin on chips very tasty Be prepared for the price changes it has gone very expensive.

I received a 10 piece chicken bucket which consisted off 8x drumsticks,2xbreast&4xchips no drinks or sides and came to£17.00 extortionate price not value for money was completely empty

I love KFC but that was shockingly bad

The burger was with almost no sauce or salad! Clean place.

Disgusting manager was swearing at a customer.

ordered here on uber eats, the chips were cold and unseasoned, gravy gloopy, chicken wings barely had any meat, and wrap was falling apart because it was so stale. dont go here

First time back at this edge lane KFC since it reopened never really noticed how much the prices have gone up with inflation £15 for two meals for me and my daughter a two piece chicken meal and a 3 piece boneless meal. But it is what it is always like a sneaky KFC but was still a bit hungry after it 🤣

Visited this outlet on way back to Manchester. The outlet was clean and the machine had run out of receipt paper so getting a receipt became an issue. The was not too bad it was fresh and tasty however I understood by the sign on the door only assistant dogs were allowed in however there were three children alone with shitzu that they were fastening to a table leg running around teasing it and generally making disturbance. I highlighted that the dog was not assistance dog and the staff member pretended she did not speak English.and said it was find . Perhaps KFC head office can confirm this .

I will never go to this KFC in Edge Lane again. At least the one who took our order today was very rude. And very cold food.

I can't give less than one star and post a review. The apparently bad review is because the place is boarded up! The KFC website was still showing it as open, as was Google, but it certainly wasn't.

Closed due to recent fire - store gutted and needs rebuilding. It will be some considerable time before the store is reopened, and windows and doors still boarded up waiting for insurance/investigation to be concluded. Hopefully the store will eventually reopen as there is a needed for a KFC in this part of the city.

Always something missing from order, check it before you leave, always busy, this was the worst KFC I've ever been in, went in there once and it'd run out of chicken, when what you are selling is in the name of your business the least you can do is stock the item, also their gravy was sometimes like p*ss and other occasions it was like jelly, seems to have closed down now , which is a vast improvement

Food always terrible always a queue staff not very helpful

I have a child with autism so I am unable to enter the building as she does not get out of the vehicle. The assistant with blue tinted hair (so sorry I didn't get your name!) has been unbelievably supportive when for technical reasons the drive-thru has been closed. She has gone out of her way on a number of occasions to help me and support my daughter in getting her beloved hot-wings! Can't tell you how much this means to a parent of a child with special needs, the lady immediately understood my dilemma and has made it possible for my little girl to get her lunch. Please pass on this feedback, she is a credit to your company. I now avoid all other branches and only use Edge Lane. Well done!!!

Ordered online KFC web site. Arrived in time however order was missing several items. Finally resolved by refund after going round in circles trying to get in touch with right department. Won't be going back. Sorry grandkids.

NEVER AGAIN! Twice I ordered a meal and cookies for my son, Twice the order was wrong! Took 3 days to sort money back and got one payment back so give up!

I can’t believe wait two hours to delivery

absolutely disgusting place the only thing nice about the place was the food all the tables where dirty floor covered in mud me and my grandad had to clean our table ourselfs it was absolutely minging never coming here again

Hot food, staff member was very helpful

Very bad They never toast the wrap Bad food Bull sh…………

Finger licking tasty and excellent service very nice seating area and spotless clean.

I am writing to inform any KFC customers to be aware of that. When I ordered my food I found hair in my chicken wing and I was so disappointed when I told them about it they took it and replaced it with another one there was no respect when I told them I want some compensation for what happened one of the staff started shouting. Therefore, I would like to inform you that so it does not happen to you

Good meal nice location massive shops all around 👌

I'm very sorry to say it was a horrible experience. We had a long journey ahead of us, from Liverpool to Oxford .We were looking forward to some food before the journey. We walked in and ordered our food. But if we had looked around first,we would not have ordered anything. It was filthy. Nearly all the tables had left over food and empty containers on them. We got a table and had to clean it ourselves. All the bins were overflowing. And I mean over flowing. Full trays all round them and food and containers on the floor. Food wasn't great. Chips tasted like they were overdone. Toilets were filthy.Overall, sorry to say it was the worst KFC I was ever in.

Very nice staff were pleasant and friendly food was really good that day plenty of parking.

Had to leave it. Rude staff on drive thru and never seem to have any krushems.

It’s the best restaurant very cheap and good service

Very good, the guys who was wirking on monday evening between 8 and 9 were great and very helpful

Good food and quick and carm atmosphere

The worst KFC in Merseyside. Staff are impolite, they have no regard for food quality. I've not had one half decent meal here and I'm not ever going back

It is a horrible place I’ve been waiting about 3 hours for my delivery to come and hey have been saying on the app that it’s going to restaurant I got a refund but I expect more from kfc just don’t mess up and make that delay again.

Awful. On a lovely tour of the fine city of Liverpool when my business partners and I were tied up by a terrible hunger. We were utterly devastated to find out the fine chicken based establishement had remarkably depleted it's chicken stores. No sure if they had any other meat available like racoon but we weren't going to be tied down to one eatery. Thankfully we found another place to eat just downs the road. Will not be retourning.

The service was quick and easy and the workers were also very nice and friendly. The atmosphere was calm and decent. Overall it was a good experience. 🙂🙂🙂

Brilliant service and very clean

Fast clean same food quality. Small relatively clean sitting area.

Food is standard for KFC but the staff really don't like people, they sighed when people came in, like it was an inconvenience for customers to come in. I watched a woman get her order, something was wrong with it, she kept trying to get someones attention but they purposely kept their heads down and avoided making eye contact so she gave up and walked away.

Rude staff, missing food, chips not cooked

Such a worst customer service by the manger so rude he wears Glasses young lad

Quick service and nice and clean restaurant

My 4 year old grandson loves KFC. We had been out all day, and we were passing. He asked if he could go to KFC and not MCD over the road. My husband, myself, and my grandson really enjoyed our meal, and as it was quite at that time of day, he was able to run around until we left. KFC 🍗 amazing as always 😋

Good service, few parking spaces

convenient for us and easy access for us

Food good, came with everything I could need. A bit slow through drive through. Ivwould have expected service to be faster, but can forgive as food good.

Got in in a hurry for stena line I was greated with smiles Service was unbelievable Fast and furious Love them

Food is generally correct, a little hit and miss for quality, typical kfc really but the service is the slowest of any place ive known, consistently slow. 10 min wait when the only car at drivethrough and ordering 1 standard item

Was stood at till for 10 minutes before being served despite i was the only customer at the till i got 4 piece chicken meal the chicken was over cooked very dry i got a large meal i got about 10 chips the othier two meals was fine zinger burger box meal and 4 piece chicken strip meal. All food was hot

Sorry but it wasn't the best KFC I've had. They were very busy, and my rice box chicken was cold, dry and had been sat for a while. The bean sauce consisted of one Little bean in the corner of the box. It was too busy to say anything, as I was in a hurry.

Absolutely shocking customer support. Have an order with them over an hour late and blatantly ignoring all attempts of contact. If my food even does turn up I know now it'll be stone cold. Pretty bummed out by this :/

I do not like fast food in generally, when we visit which we have short time for dinner they served uncooked chicken...

Did try the drive through but virtually no movement or service being offered. As is the case now the place is clogged with just eat type delivery drivers collecting huge orders. If you go out to eat you do not expect to be queued behind this type of business. It seems that the delivery business model is now more important to companies such as KFC and it feels pointless bothering to turn up to be served. I left empty handed.

Some of them uncooked chicken, it wasn't nice to see with high price!

The people that work in this edge lane branch should all be sacked and not be given a job absolutely pathetic!! KFC needs to give people jobs who really want to work

Broken machines, touchscreen is literally unusuable

Buy by app, collect by drive through. Quick and easy.

Absolutely THE worst place to get food from the order is always wrong and cold and staff are not helpful at all will NEVER go back to this store 20 quid for cold chicken and not fries and a bad attitude no thanks!! Sort it out kfc this is the worst restaurant ever!!!

Very bad employees don't know how to act I spent over £40 and they call me a layer when I say to them that we missing one fries and about 4 of them call me a liear and let me paid for a fries very bad

Very bad stuff very very 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Ordered a family feast 10pc, got home with all breast,,,, not one single drumstick.

Boss!!!!! Food dead fresh!!!! I'm loving it!!!!

Worst KFC ever. Very dirty place. Awful service and staff

I got today family feast meal, it was so horrible, chicken 10 peaces was only legs, so much soaked in oil, that when took bucket out of bag, bottom of bucket just fell off, fry was so oily, so soft, so terrible, I never didn't have so bad experience in KFC, like today in Edge Lane KFC. Just putting you off to go there again.🤮👎👎👎

Ordered a boneless banquet meal and bottle of 7up, the drink wasn’t with the order, I explained it to the delivery driver and his response was phone them, half hour later and still no answer!

I've been twice, the first time I ordered 3 pieces of chicken as takeaway, only after leaving I noticed it was 3 chicken legs!. Again today I orderd 3 pieces of chicken and again 3 chicken legs. I asked the staff member if I could have a variety of chicken pieces, she obliged but initially informed "you get what's available " . If I wanted chicken legs I'd go to Tesco and buy a pack.

Bad service missing 1 items £ 8.99

SHORT OF CHICKEN PIECES. bought a family feast bucket and found pieces missing. Bad Service

Very worse. Ordered a family feast bucket of 10 and they stealed one piece out from it. THIS IS THE SECOND TIME. Please COUNT YOUR PEICES BEFORE U LEAVE.

Tried to use the KFC app for offers. We were getting a family bucket only to be told that they weren't accepting the offer app as it "crashed the tills" . Well it never crashed the tills at the garston branch last week!! Have you ever heard the like. Fuming isn't the word.

Have much potential but staff don't care about the customer service Most of the time they cancel deliveries

Really loved how friendly the staff were

Mine was fine, but my wife's vegan burger gave her food poisoning!!!

Was not toiletroll in toilets, it's unixsetble, i told staff he said non come on delivery, he should put some napkins ther

Didn’t bother to give me half of my food £30 wasted

Great place to get a bite to eat staff friendly and helpful food was delicious

Food is ok, but this place needs more staff asap

So much rubbish around the drive through which looks terrible

Food, service, staff cannot fault, great place to grab your favourite chicken.

This store is not halal any more, they renovated the store which look good specially the drive thru.

Prompt and fast service, surprisingly a clean restaurant compared to the rest of the KFC restaurants I've been in

Very bad experience from this branch..I ordered for 10 wings and burger through delivery... only got 10 hot wings. This was very disappointed purchase.

Gave away our order to a just eat driver. Then had to wait 15 mins for another order, with different drinks, as they had sold out. Not going back. Rather eat a scabby pigeon.

the worse kfc ever, chicken re-fired and so dried out, chips tastes sour, cob of corn gone black… rubbish everywhere no one cleaning up…

Bit manky inside, foods okay. But you need a diploma to work out how to use the self-service machine.

Order at the machineif using credit card ,you would think that ice cream would be out of stock when ordering metal windows behaving. Machine, nope lets you order 2 and sit down ,then someone shouts were m8 we've no icream