KFC in Liverpool

I ordered 10 p chicken wing meal today via Uber eats and my order came in with only 8 chicken wings that were very tiny . So unprofessional of a KFC brunch . This is fraud .

We wanted a quick meal so we went for KFC and ate in, the meals are the same at all KFC’s so nothing special here then. Good food and reasonable price.

They are so unprofessional, ordered chicken and they said 20 minutes before it’s ready.

Fast. Premises a but grim with security fence.

What a rip off this KFC is on Walton Road! The bucket of hot wings that you get is nothing like what you see displayed. You are given the small remnants of the wings that when combined in the bucket only half fill it. Not only that, but three pieces of chicken and chips with drink cost £7.50 and you get two small pieces of chicken and what appears to a larger piece but is only the remnants of a bony piece of chicken covered in large amounts of crispy coating to make it look like you are getting lots of chicken. In the past there were often large queues of people waiting, but now it largely empty. However, go to another KFC and you are better provided for. Why such a difference? Why is this branch of KFC 'short changing' people? Were is all the chicken going? The customer is not really getting what they pay for at this KFC on Walton Road. Just returned to the shop as requested, but I don't know why I even bothered! Ordered a 4 piece Colonel meal and was told that thd best they could offer me was two drumsticks and 2 extra portion of fries to compensate for the missing chicken unless I was prepared to wait 1/2 an hour. I don't consider two extra fries adequate compensation for two missing pieces of Chicken. After all its kentucy fried chicken nit kentucy fried chips. Consequently, I asked for all my money back. That was 20 minutes ago at 3:15 on 12th July 2024. - what a joke this place is, it should be shut down! In addition, if you go to farmfoods you will see what a chicken wing actually looks like needless to say , KFC chicken wings look nothing like them.

Good luck getting anything from this store. And if you do.. 100% chance of wrong order. Slow, cold, waste of time.

Do not go to this place total rip off got a bargain bucket when I got home all food was cold I ordered a 10 pice bucked I got 1 rid 2 brest and 6 legs total rip off for cold food then when I rang the shop they said there is nothing they can do stay away

It's easily the dirtiest kfc I've ever visited. Empty wrappers and food all over the tables, chairs, and floor. Every surface is piled high with litter and waste food. All the staff hanging around behind the counter chatting. I was the only customer in the store. Even central London stores are cleaner than this.

Don’t know what these people are serving but this is not kentucky fried chicken it’s no better than any local chippy, what’s going on with the batter absolute rubbish

Good friendly services very busy when Football is on

The dining area could be a little tidier, but this KFC is well situated for before or after the match.

Worst food ever what kind of people cant even do a wrap right completely the wrong drinks food not even made properly the food wasnt even cooked properly who ever is in charge need sacking and a whole new staff as it is clear to see that they do not care one bit if i could rate less than one star i would im never eating here again!

My food never turned up beyond a joke

Stepped it up a notch. Have you got new management? Because the food the last 2 times we’ve ordered was ten times better than ever before. I know you’ve got new chips which are amazing btw. But also the quality of the chicken and size and flavour is well better. Up to now it was average but whatever you’ve changed carry on.

Always part of the journey to goodison, start off with a brilliant chicken meal and tango and off to the church

The staff were friendly and helpful and the food is good

DELIVERY - FOOD COLD AS RIDER PUT ICE COLD CAN BOX WITH FOOD! ORDER MISSING CHIPS - second time this has happened - never order county again

FOOD DELIVERED COLD AS RIDER PUT COLD CAN IN BOX WITH FOOD! Missing chips so just a box of chicken. Terrible as it’s happened to me on 2 occasions in 3 week period - never again!

How many times do they leave items off orders? How hard is it, and they aren't picking the phone up for their ear full, clowns

terrible service, cold food, Mega Box had 11 fries 😡

Not a great experience this, paid over £7.00 each for Zinger tower burgers x2,opened them up, so disappointed, zinger towers on a mini fillet bun! Come on KFC do better. Not worth the money, this place will be coming off the takeaway roulette.

Ordered £30 worth of food, chips were missing from 2 meals and the 4 piece chicken meal came with only 3 pieces. Not ordering from here again.

Shocking service, no food delivered

every time i enter this KFC there is some smoke inside apparently their hoods don't work Very unfortunate and it's been six months now.When I stay more than 5 minutes inside I feel like I'm going to suffocate

Mais is the best worker in this KFC

The food was so-so, because I didn't know if it was because the oil had been used too long and didn’t change new or it had been fried too long. The butter on the outside of the chicken has been charred, which is not very good compared to other KFC around Manchester

I ordered two vegan chicken burgers and they were both rock solid. I deserve my money back, absolute joke.

Great venue for quick bite to eat

Very unmotivated staff, not tidy and the meal was cold.

Inexperience staff over cooked food at 3pm long wait for service long shelf life on gravy salty

do not get a take away a meal from this place cold ...greasy,,, eeeeee

Dirty ..food not cleared away food on floor and tables ..

There is Mold in the boxes that they put your food in very dangerous very unhygienic

Ordered delivery, never again, food arrived freezing cold, late and wrong! can’t get intouch via phone!

Bought a 6 piece bucket for £16.99 and recieved 5 legs of chicken and 1 breast with delivery cost £20.30 an absolute disgrace will never shop at KFC again

Staff friendly, Quick service, Hot Food, but the only downfall is the staff don't clean the tables enough we have clean our own tables few times on my visits.

Just had a delivery - absolute disgrace - all chicken over cooked - buns rock hard - they obviously think they can take the pxxs because it’s getting delivered - if I was in the shop I’d throw it at them - I’m going in tomorrow!!!

Absolutely worst place! Staffs are not at all attentive and were busy among them,I had to wait for long to place the order. After getting seat my table was cleaned after 10 minutes . Very poor service and the ambiance was negative.

Staff were attentive and friendly.

Ordered on the app, took the money out but the payment declined. Tried calling the restaurant up on this for several minutes but they ignored the phone ringing

Chiken is too dirty smell, and also fries are black colour,toilet too 🤮bad

Dreadful - Full Of Grease Not a nice meal, in fact it was awful. The Chicken Wings we're full of Grease, along with the floor. Won't be going back 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Got a bargabucket no sides no drink. Poor service. Do not go here ever

Long wait....Rude staff...bad service. Staff is playing in kitchen and cash area.. They can't prepare food. So whenever you should have patience for a long wait.. Because they are not responsible for the customer service...they are responsible only for customer money to take out by placing a order. Such pathetic staff and management.

Absolute pigs working there.no care for hygiene,no care for the food. Go there for free food poisoning,or even worst. Mess absolutely everywhere,food disgusting, everything is done with old oil, you can clearly see that.absolutelly disgusting. It's going on like this for more than 3 yrs.! Do not understand how is this still open!

Abrupt staff, had no drinks, didn’t offer us an alternate and shop was very unclean

The Manager is rude, and staff can be horrible to you

Absolutely disgusting, it would take 5 minutes to clean up. Saw staff walk past the mess as if it's normal. Didn't eat here, if it's this bad out front it's probably worse out back.

Food was ok,but they definitely need a cleaner.

Not very clean...dirty tables..yet enough staff to clean them

Straszny harmider w środku ale smacznie było 😉

Extremely poor hygiene management. Ive been delivering food to this place for overc3 yearscand its always dirty in the front desk. Staff s are ok but area is rough, wouldnt recommended to sit in. Ideal for puckup only

Last time I went only for me saying is my gravey in it she said no and put gravy in it when I got home the chips weren't even in it so went this time and I could hear the girl shouting a order then saying she's not arsed so I ordered mine and I said everything in it they said yes but I went in the restaurant part and no gray so went back for my gravy it's a joke that Walton kfc there not bothered

Very tasty burgers, good burgers

If I could give it a zero I would. Simple order fully loaded with gravey & a side breast. I got a thigh, the burger had to have been the small I’ve ever seen. I wonder why I stopped going here years ago and now I remember why

Hot wings were practically burned!!! I phoned the store and they said it was because the oil hadn’t been changed… well change it then ya bunch of scruffs. Won’t be ordering from here again

I stopped ordering from here 2 years ago after constant poor quality orders and order from great Homer street instead but accidentally ordered from here again and nothing has change they forgot all our chips after we paid 30 quid, the chicken wings where stale tasting and proper sweaty! This KFC should be shut down its a discrace we ate 2 wings as they didn't taste right, gravy was like 10 year old road tar and the chips missing just topped it off! Avoid this place

Nasty place staff don't care about food quality

Really busy there when we called ... lots of uber & delivery drivers there but all the staff were happily getting everything done. Well done to them ... food was delish .... can't ask for more.

rubbish service, poor staff always play in shop

KFC is one of the most variable fast food chains... They are either good .. or really really bad. This is one of the good ones... Not all drinks available though

Extremely poor customer service. Staff is more interested in joking and playing with each other then serving customers… There was only 1 customer who already been served and 2 just eat drivers. First they gave ready food to one of the drivers, - fair enough,then SAM-team member who served me-as the other 2 ladies went at the back, were hanging around-was chatting, joking with the other driver so eventually I’ve asked him to be served… He had no idea what I wanted to order-or maybe not to interested…I had to wait for the pict to show up at the back and showed him twice as at the first time he didn’t even bother look up there to make sure that’s what I want to order.. Then I started ordering sides and asked about the salads-and asked what is in this salad-he didn’t reply-then I’ve asked-is it the one like on the pict?-he’s answer was-I don’t know….hmmm seriously??? Was he on the training???I don’t think so -he was just not bothered.. When I’ve ordered my food I’ve asked not to have filets-I wanted chicken on the bones… Then he came I’d and said-no mash potatoes I can give you another chicken -ok… not the first time this kfc is not properly stocked..once they said-no chicken left-which is shocking as this is place where mainly you sell chickens isn’t it?? Came in home-guess what I got-FILETS… Very very poor customer service…bunch of kids running around with no idea what customer service is about

Poor service, no milk or sugar for the coffee, no communication between staff,tried to charge me £13.98 for £9.98 items. Never again.

Just-Eat order - they are not responsible for the food quality or presentation though. Box meal deal x2 and some extras. Burger (both) looked like the lettuce had protested and left for a better future. Fries, droopy and miserable and cold (although delivery was very rapid) - not fit for human consumption to be fair, straight to the refuse bin. Hot wings, a comical name, definitely not hot...those supplied were particularly formless and only hoping to one day be a hot wing ;) Very dissappointing, management should take a closer look how this place is ran, especially the kitchen and prep' areas. Good luck for 2022.

One star is flattering. Awful service especially if order online through deliveroo etc. Constantly miss items, on the current occasion four items missing. Food barely warm. Utterly disgusting. Sadly all kfc are the same. Lowest quality of any of these places.

Food was delivered freezing cold, it had all fallen out of the boxes and was allover the bag. Asked for a tropicana drink and they sent a fruit shoot. Disgusting way to send food out

Abosoloutley apoorling.i placed order and paid on line was told it was on it's way.1 hour later I had txt to say order was cancelled. I contacted the branch and spoke to manager, his reply was nothing to do with us we didn't cancel.

I'm highly allergic to lettuce so having placed the order I phoned the restaurant and made them aware of my allergy and was assured they will double check everything. Last time I ate lettuce I was hospitalised. It arrived covered in lettuce. I phoned back and spoke to the same woman who asked was I sure. Daaahhh I know what it looks like. She then changed the pathetic excuse to the driver had identical orders and there was nothing she would do I can have the right food on a different day????. She refused to give her name but apparently she is the manager. If you don't want to do the job properly leave it to someone who does

I am allergic to lettuce and I phoned the restaurant and left a note for the delivery driver. The woman I spoke to my assured me my they take allergies seriously and I thanked her explaining I had been hospitalised due to this allergy My meal arrived and was covered in lettuce. I phoned the restaurant and spoke to the same woman. She asked if I had an mistaken the fillet for the zinger and I explained both were covered in lettuce. She then changed tack and tried to claim their were two identical orders but had no explanation why they had not checked. She was rude uncaring and stated I can have my food on a different day??? She refused to give her name but is apparently the manager. If you don't want the job or can't do it properly leave it for someone who is interested before someone ends up in hospital. I'm totally disgusted.

We ordered our meals on just eat to be delivered, I wrote on the order that my wife is highly allergic to lettuce so can we have no lettuce on the zinger, my wife also rang the restaurant, gave the order number and explained exactly the same, when the order arrived ( guess what), the zinger had lettuce on, my wife rang the restaurant to tell them and got through to the same person she spoke to earlier, she would not give her name and blamed the delivery driver, she had a snotty attitude and refused to send a replacement meal out, I would definitely recommend everyone avoid this restaurant as they ignore allergies and there attitude stinks, don't be surprised if you hear someone has become very ill because of there lack of interest, if I could give a zero I would but even that would be too much

Ordered 2 meals yes MEALS which you get a drink you know cos you need a drink after eating greasy salty food and no drinks arrived so well done to the thick formless brain dead staff you never fail to forget things now I know why it’s been shut so long and why I don’t order on just eat rip of warm or cold food and missing things every time

Staff in here need to remember there in that job for a reason. Walking in an 1 one member of staff saying “ I’m not doing it “ walking away laughing an then another girl saying “ well I’m not neither” . Talking about serving someone ?!?!?! Your in customer service that’s your job role that’s what your getting paid for. It was even worse when I said well one of use have got to do it an they all looked me blankly in the face. I suggest finding new staff because yours clearly don’t want to work there :)

Very poor quality of tase .The worst KFC ever tried.

As van driver who as had KFC from Inverness to Devon and I can say with out a shadow of a doubt the the KFC on county road liverpool 4 is the very worst that I ever eaten sorry but they should be a shame to serve to was uncooked and looked grey most do better

Easy to access local spot on the main road with quick service.

Slow service, they don't do wraps and poorly organised.

Chicken is nice and tender and crispy, burgers are always perfect and not overlapped with sauce or mayo, just the right amount, recommend

Very disappointed. They we're more interested in getting delivery's out than serving customers. Shop was full of delivery drivers. Once again my order was complete wrong. When I got home which was over a mile away, I found only two pieces of chicken instead of three. This is the second time this has happened to me. As I said, more interested getting orders out than looking after Customers.

Every time I call in here there is no gravy 😞

Nice fresh food no long waits like all the other k f c

Waited almost 2 hours for food to be delivered. Also refused to give a refund!

I went to Walton KFC on Sunday and had to wait around 20 minutes just to place an order and there were only 2 customers in front of me. Please forecast and align more staff on weekends specially who can take walk-in orders. Chips quantity was not sufficient for a regular meal.Napkins were not served and there was no tomato sauce available, when requested.Please send whole staff to "Great homer street"KFC for better training and hospitality etiquettes.

Really disgusting the wait and disgusting attitude and the service. Just wow.

Staff are impatient when it's not busy but obviously busy due to the Just Eat, Deliveroo, etc

Just ordered from this kfc. We ordered 2 popcorn chicken meals a zinger box meal and fillet box meal and 4 cookies. When it arrived we was missing 2 lots of chips 3 cookies and a drink

Ensure you check your buckets before leaving. I have paid for 20 hot wings and was surprised to discover there was only 12 when I arrived home.

My order was correct and the food hot, but 3 other customers were having to return to collect missing or swap wrong items which meant I had to wait even longer, Especially as preference is given to the delivery staff who have no respect for social distancing or not gathering in the shop and limiting the number of people in the shop, not good enough, I will stay with the one on the east lancs in future.

They need to get drivers that can actually deliver to the correct places and on time. Most of them cannot speak English and are absolutely useless.

the food wasnt fried,the drinks were hot

all my orders are incomplete and if I call the shop they don't even pick up the phone

The absolute WORST KFC in existence! Twice we have ordered from this KFC via Uber Eats, and twice they have completely screwed up our order and sent the wrong items, as well as the orders having items missing. When I called the shop, they were completely unhelpful, acknowledged that they had messed up my order but said there was nothing they could do to rectify it, and directed me to Uber Eats. That is abysmal customer service. It is not hard to follow a simple online order, we left no special instructions and they still got it wrong. Avoid at all costs, they are completely incompetent.

Will never order again warm food some order was wrong think they used warm ups put me off very very disappointed already put complaint in no reply no refund

We ordered and the food was disgusting uncooked and cold my daughter got sick and the manager was so unhelpful when I called to complain because I used just eat to order it wasn’t his problem never again

Food is excellent. Don't wait too long. I always order the original recipe chicken on the bone but my son prefers the chicken boneless fillets. They changed the fries a while ago but I like the new fries. You can also get rice boxes and salad boxes and different fizzy drinks or bottled water. Also Krushems as a dessert. They also deliver. I'd like to add that kfc are staying open they are allowing 2 customers at a time inside wearing a face covering so you can still get your kfc.

Do not even bother. I live decently close to this KFC, but not within a reasonably walkable distance to were I could collect it. The time it would take to get from this KFC to my home in a car, excluding traffic light waiting time, would only be 2-3 minutes. I waited 3 whole hours for something I ordered at 6:45pm. It arrived at 9:30pm. What's worse is that the if you try to cancel the order via the chat bot, it won't allow you because it "may be getting prepared in the oven." Also, if you try to call the restaurant, not a single soul picks up. If you call the delivery service you chose then when you want to speak to someone, you get put on hold for ages; same goes for the chat bot when it says it will put you through to someone who can help, but you end up in a queue and you're 99th in place. It's sheer inefficiency and unreliability, especially for something so menial.

Ordered in store, food is always lovely here just slightly disappointed that an item was missed off my order, check your food before you leave

Had our first KFC in over 5 years as we had a coupon with Uber eats £10 off food when you sign up. Arrived on time and delivery driver very nice lady. Chicken was very small - looked good but hardly any chicken on it - would have been really unhappy had we had paid full price. Much better value and tastier takeaways in Walton. Will give it a miss in the future.

Ordered a 10 piece bucket form here and received a totally different order! Rang them to explain and was told by the rude lady who answered the phone that we would have to take the meal back ourselves to get it changed! Explained we were isolating and was told there's nothing she can do, asked for a refund only to be told there's no cash on the premises and no way for them to send it! Very poor service!

In this store All useless and liar Use other store

Ordered via Just Eat and when it arrived (almost 30 minutes later than it should have) it was missing both mine and my daughters Fillet Burgers and a side of fries. My partner got her meal (Mega Box) and there was a small box of popcorn chicken and 2 corn on the cobs (1 each for daughter and partner) when I phoned I was basically given the option of going to the restaurant and getting the missing items replaced or getting a partial refund via Just Eat. £20 for that, absolute last time I’ll ever eat from KFC unless some mug is actually paying for it for me in future. If your staff can’t get a simple order right when bagging it up they really shouldn’t be employed.