McDonald's Bristol Brislington in Bristol, City of

This was an uber eats order and after one time too many I've decided never to use this store- which is our local- for uber eats. my daughters wanted a mcdonals, i don't drive, i added 2 cheeseburgers for myself which are on the receipt but did not arrive. This has happened at least 3 or times now over the last few months. I even rang the store last time and was told by someone that it's definitely problems with their store. Trying to claim a refund through uber eats is too difficult for me so I've literally spent around £15 for foos that never came. When this store isn't available and we use further away stores, this doesn't happen so i will be swerving this store for online orders as they are just terrible. someone there is incompetent or thieving on a regular basis!!

Surprised to see all the bad reviews. We have been on numerous occasions and staff are always friendly and polite. It can be busy if the locals schools have after school sports etc, and is used by quite a lot of deliveroo drivers but anywhere can have busy times. We have never had long to wait & orders correct and food hot.

Only person in the queue told to park and given drinks they said it would be 10 minutes so I gave the drinks back because it was hot the ice would have melted the girl serving was rude and snatched it out of me hands when food came complained to the g girl that the lady was rude she said no she's not and basically through the food at me tried to phone no one answers tophone customer care number is charged at 5p per minute i ino it's franchise but won't tell you who owns it shambles

Shocking place staff next to useless serving food average 30 / 40 min wait every time. Order often wrong. Why is this place so slow. Don’t bother coming or even delivery as most delivery drivers leave without food and waiting too long. Useless

I’m in the restaurant right now with one other customer, so am effectively alone. I’ve been waiting for 40 minutes for my food because there is no staff up front. They’ve had to recook my order already because it was just sat there, and I’ve still not been given my food. Several people have left in anger because of the slow service. No excuse for this, no communication from staff. I’m sat here watching the manager put together orders of previous customers who have left. Management need help here I think!

My wife and I went in for lunch at 11am, we ordered a chicken wrap meal and a chicken sanwich meal on the touch screen for table service and sat down at a table to wait for our meals to come. After 15mins passed, our food was bought to us by the manager name Anna . But she said that the wrap was not ready and she will bring it later. I asume that it will only be few mins, but after another 15mins passed, I was still waiting for it to come.So I went up to the counter to ask when I will get my wrap, of course by now I have waited more then 30mins. I had to asked the manager many time when I will get my wrap, but she didnot reply, and so I had to get a refund. I was not given a reason or an apologie for the delay from her. We will not go back ever again, service has gone down the drain. It is a lost course.

This is probably one of the best McDonalds I’ve eaten at. Please ignore the ‘review’ about the cockroaches. Some children bought grass hoppers from petsathome. watched the kind manager pick them up and take out to the grass. I feel so bad for the staff

Went to go through the drive thru today 7th Oct,we were parked near the automatic entrance doors and there was a small group of kids just outside the door looking down and screaming there's cockroachs everywhere and sure enough there were!! So we reversed the car and made a quick exit,The cockroaches were big and crawling around everywhere by the door leading into the restaurant,disgusting.

Went threw drive threw and yet again get told to park up so while we were in pets at home waiting for food a member of staff running food comes out smoking handling food to people I went and reported to a manager she didn’t look shocked at all disgusting would not be returning the food is always wrong and always cold and always told to park in pets at home car park terrible should be shut down

Just seen a review on Bristol world and thought it was a bit harsh on the write up. Now this is used by most of the collage and school kids every day and think most of the reviews on here is by adults bored when they hit a busy period! Go ask the kids for that use it to leave some reviews and I’ll think the numbers will improve a lot! But Iv been using this Mc d’s for a while now and more recently since my daughter uses the collage next door. Iv only had to complain 2 times, once when my fries was Luke warm which they was replaced straight away and apologised and when they forgot an item during a rush. The staff are polite on the drive though, it clean a welcoming when Iv going inside too. I have noticed newer staff recently so that could be to the slight slowness,

went into branch for family day out and philipino manager was very rude shouting at staff shouting at customers throwing things i am disgusted by the fact that a big chain like McDonald's hiring teenagers would allow a manager like that to be screaming at teenagers so unprofessional band disgusting

slow service always asked to park up in neighbouring pet store no matter how small the order Manager seemingly indifferent when you complain. won't be coming back.

Never been to such a badly run restaurant as this one. Everyone was waiting at least 10 minutes (mine was 17). Food was cold. Poor customer service from start to finish. Never has milkshakes. Poor poor poor 👎

Received smashing customer service from chap called isac in brislington! Very happy and chatty, need more people like him in the world, he made my day!

Our wider family unit often gets a Maccie D's delivered via any number of outlets on most of our Sunday nights. However it has to be said, the store simply cannot seem to get an order right. Most of the time actually. Usually, it's the dips. This store is infamous for missing dips in the delivery but seeing as the dips are paid for as part of a McNugget meal, not to deliver them means part of the meal is missing. The dips are part of the experience. Tonight however we were missing dips and Halloumi Fries despite paying for them. Of course we went for a refund with the app, but the problem is this keeps happening and I wanted to highlight the issue because we're a bit fed up of it happening each week. The food is usually warm and well made but if something is always missing, it really ruins the experience. Maccie Ds, can you please take extra care to include the dips? Cheers.

Ordered meals for 6 people last Sunday (22 May) to be delivered via Uber from the Brislington branch on Bath Road. After over an hour of no delivery we drove to McD ourselves to register the complaint. The Manager dealt with the issue personally and confirmed it wasn't the first issue with this particular Uber driver and proceeded to provide the same order again. (Maybe the Uber driver has cottoned on to a good thing here with free meals especially as 6 of them 🤔). However, on arriving home found to be one meal short!!! .. so, complete farce ordering from here and will never risk ordering again!!

Ordered food through Uber eats, received the completely wrong order, tried contacting to resolve as didn’t necessarily want a refund, I was willing to go to the branch to get the right order, no one will answer the phone, been calling for half hour, not the first time this has happened

This is the worst McDonalds in the area. They are always running out of things, very slow at the drive thru and a lot of the time you can’t even eat in!! Also, the kids play area is never open.

McDonald’s Brislington are a joke! Ordered through Uber eats on a Sunday evening so not even a busy night, waited well over an hour and a half for my order, McDonald’s had the driver waiting 45 minutes! Order arrived and they have only sent half of it! Called the branch to get them to sort it out and spoke to Kieran who is supposedly the manager, wouldn’t do nothing! I have to contact Uber eats, even though it’s not their fault it is the stores! They won’t refund or send out the other half of the missing order. I asked for Kieran’s surname so I can include this in my complaint to McDonald’s head office but he wouldn’t give it to me, definitely sounds like a thing a manager wouldn’t do! So not only are they incompetent at simply sending food out, the person who is supposed to be the manger is very unprofessional and unhelpful and needs to go on a customer service course! Totally ruined our evening and all left still hungry!! Will be logging a complaint with McDonald’s head office!!

Had to order on a machine on entry which is fair enough - then came the wait. I had no 82 - no 83 got called as did 84 and 85. I could see a tray waiting behind the counter with what looked like my order with no drinks. So I called the girl across and asked her about it - she just started shouting at someone else saying she told them to deal with it! Seems it was waiting for chips and drinks. I asked them to get on with it and just let me have my order - the drive though orders were going out thick and fast - that isn't fair on the people eating in! Eventually I got the full order, I asked for ketchup and sugar for my coffee as it wasn't offered - I do object to be called 'my love' and 'my sweet' by a young girl who I don't know. Also, I saw her scratching her head then touching the food - DISGUSTING! You may be advertising for staff but you need to look at how the staff you do have are behaving.. There were loads working at this branch and they obviously could not organise themselves properly.

After are food being delivered there was no straws for two Drinks & no sauce for 20 chicken nuggets, two big mac burgers stone cold , soggy chips , didn't receive a mcflury i ordered coplete joke!! After calling Brislington Mcdonalds i asked to speek...

it is like house full with people in & no any room to stand in or sit, people are pushing pulling each other, very poor customer service. There are poor standards of health and safety and is risk of high levels of infection of all...

no beef patty in my cheese burger which i was fuming about as i didn’t want to eat just cheese in my roll

This mc donalds is always cold the food is cold drinks non fizzy worse mc ds out there peopleike fast food cooked and piping hot

Went here to grab a quick lunch. The food was ok, the chips were a bit cold. Overall quite good value and good when you are in a hurry.

So me and my partner order mcdonald's through uber eats to get delivered, so it got delivered and it was missing part of the order so I rang mcdonald's in brislington up to complain I haven't received some of my order and girl on phone...

14 Nov. Ordered 2 nacho chilli cheese wedges, 2 chicken burgers. 1 Mac flurry. Paid, went to the window, given the Mac flurry and told to go to bay 1 to wait? We had not ordered anything out of the ordinary and I believe this...

Big round of applause to the front of house gentleman managing the que tonight 25thAug . Could not have helped anymore when a young customer suffering from anxiety attack required a resolution. Hope you get a reward you deserve it top customer service .. made...

Parked in car park 90 minutes free parking.Ordered on TV screen in side building,two Big Macs two large fries two coffees only 12pounds 54 pence paid by card,ready in 6 minutes to collect from counter.food hot coffee better than Costa half the price no waiting...

Visited last week using the drive through . All cars had to park up as nothing was ready . After waiting 10 minutes the burgers arrived cold . Had to go into the store to complain . Resturant was mainly empty . Spoke to the...