McDonald's Albert Dock in Liverpool

I used the drive through to order. I ordered 5 chicken selects yet only received four?! Additionally, I ordered 2 Big Macs with fries and only received one portion of fries.

Previously never had any issues eating in, but on my last collection order, bacon was missing from the burger (ordered a Big Tasty with bacon) and my drink, an OJ was missing entirely.

I have popped into this establishment several times times now. Each time I am so taken back by a very bubbly lady called Clare/Claire. She always energising or motivating the staff in store. Is there nothing she can’t do - last time I came in she was painting and still polite and helpful! Today I was so impressed again by Miss C she was serving behind counter and I was served writhing a couple of seconds of standing at till. While Miss C worked she was getting really involved with the staff ensuring everyone was okay and energised and working quickly/efficiently. Is she the Manager? Lots of happy smiles behind the counter and I loved her way with the staff. All smiling with nice positive energy including the Christmas jumpers - brilliant. Everyone was working with a smile. Loved listening and watching it. 💪 Apologies for posting Olives, unable to eat breakfast due to other reasons. Felt completely relaxed and comfortable and thankful I was allowed to eat them. Thank you ❤️

Great branch of McDonald's. Easy to get to and plenty of parking. Staff are lovely too. Service quick. Never really busy.

Worst McDonald's I ever visited.

Manager that taken our order wasn't very pleasant, quite arrogant,(dunno if he was stressed out or on a powertrip), I felt like to be served was an inconvenience cos we refused to use the touchscreen, asked for a plain burger and got all the crap on it, by that time we were back at hotel (note to self check before i leave)!

Good place to go to for a quick bite to eat.

My wife and I went to the MacDonalds by the Albert dock I ordered a large Big Mac meal with a large banana milk shake my wife ordered a large chicken select meal and a large vanilla milk shake we were told to go to the first window when we got there nobody was there I sat and sounded my horn then about 10 minutes later a young lady came with her phone clutched in her hand what did you order so I repeated our orders paid her £15 and was told to go to the next window again when we got to the window nobody was there either eventually a staff member came and handed me our milkshakes one large one small when I told her I ordered large drinks she said don’t worry you haven’t paid for it also the got my order all wrong I had a small Big Mac meal and the wife had a large chicken select meal when she opened the box there were three pieces and everything was cold at least the seagull had a good feed never again rubbish staff and service

Just got home to find the bun on the mcRib has MOLD!!!!! Tried ringing to let them know so they don’t keep serving as it can cause serious harm but no one picked up. Edit: customer care was really apologetic and ensured me all the proper procedures are followed in the kitchen and issued a voucher.

Perfect if we go and collect it. Getting delivery however there is ALWAYS something missing. Very consistent when you pick it up.

Convenient place to have breakfast

Wasn't too clean. Many tables vacated but food etc left behind. Service quite quick. Tiny amount of cream on Waffle latte.

Absolutely horrible. Male toilets only had one cubicle and it was full of piss.on the toilet seat on the door on the floor outside the cubicle. Also it looked like it hadn't been cleaned in hours. Absolutely disgusting. I can't even poo without spending 5 minutes wiping all the pee. Please do a hygiene test or clean more often. Absolutely horrible

I thought I'd been to some bad McDonald's but this place takes the crown! Cold food that looks like an elephant has sat on it and staff that just don't care

Went through drive thru, if i could’ve given my experience a zero i would have. I ordered a chicken select meal and even checked the bag when receiving the meal and saw that the chicken select box was there. After i had eaten my chips i went to TUCK INTO MY CHICKEN SELECTS only to discover that i had been given CHEESE AND BACON BITES. In a chicken select box. If it was a simple mix up of cheese and bacon bites IN A CHEESE AND BACON BOX i would’ve understood as it happens all the time but putting the wrong meal in the wrong box is just gross incompetence , that’s not even lack of training that’s just being stupid. We called back and complained and the woman or girl on the other end was very nice and helpful so shoutout to her.

Quick service, food as expected from a McDonalds. Restaurant a little cluttered and untidy.

Cold hash brown Disgusting. Thanks for spoiling my treat for the day.

Excellent food! The location is convenient, there is parking!

If i could give it 0 stars I would have. I ordered 2 meals. Large chicken selects meal and large chicken big mac and 2 doughnuts. The chicken big mac was missing, no straws, no dips. And the chips were freezing. I spent just on £30.00 and im getting £2.46 from uber eats. I tried to call the restaurant and twice they picked the phone up and put it down. I mean how hard is it to put a box, straws and dips in a bag. Rubbish service.

It is located in a well congested area, all the time the surrounding is busy. The food is the same as other McDonald's. The staff does not really bother about the customer.

Very friendly staff and quick service the place was clean ordered the crispy chicken salad it was fresh and nice

This review is purely for the cleaner/ person who brought food to your table tonight, 24 Sep 24. She was really friendly :)

Waited too long. Burger a terrible mess. McDonalds have at least a bit of respect and pride.!

What a horrible place! No way to give zero stars? It's dirty, the ground is filthy, the trash cans are overflowing. The staff is lousy or, at best, frosty. Endless wait to receive your order even though it’s 4 p.m. and there aren’t too many people. We finally receive it in a paper bag, even if we eat there. I imagine it's because they're out of trays, given the amount that's piling up on the trash cans. No way to get a towel, all the dispensers are empty. There are plenty of very nice McDonald's but definitely not this one!

To the lovely lady who asked if my friend needed to any water and checked on her when she went to the restroom I just want to say thank you. You're not an angel

I asked for a grimace shake and I’m pretty sure I got a strawberry milkshake 😞

Good McDonald's, But milk shake machine, hardly works 💪

The only problem with this one is the milk shake machine doesn't work often

Lovely staff, especially the cleaning lady who was not only doing a great job, but we had a fab chat with. She made us feel really welcome.

Only good thing is toilet and carpark🤣🤣

Tbh just sick of it ask every time for tomato sauce and u either forget or drop abar 70 bbq sauce in when a despise bbq sauce. Like r ya mad. Hate bbq sauce with a burning passion McDonalds you have let me down

Busy McDonald's down by the Albert docks, staff are friendly, great place to meet up before going onto the docks,

Got my wife's and grandaughters milkshakes order wrong vanilla instead of banana gave me the wrong wrap chilli instead of barbecue not up to mcdonalds standards very poor

Lovely place,a bit dirty,but everything was cool

Food cold and inedible. Poor for McDonald's! Very poor!

You have to wait for ages for your food, then get cold food thrown at you by sneering staff

Food is decent (as is any Mcdonalds). Service isn't great. Took time to get food, missed items and all drinks when handing over in parking/waiting spot, and "drive thru" staff were so poor and sounded so depressed.

Just missed breakfast, so what.

Always busy. With McDonald's you always know what you will get. It is consistent wherever you go. Only difference may be the employee's attitude. I was happy with the service here

It's a nice place. Like other shops, an accident happened today. I ordered food and hot tea and they were delivered to the table. When distributing the cup, the lid of the cup was not closed properly and burned my wife's hand. It's really unfortunate. Please be careful when dining. . It's a nice place. Like other shops, an accident happened today. I ordered food and hot tea and they were delivered to the table. When distributing the cup, the lid of the cup was not closed properly and burned my wife's hand. It's really Unfortunately. Please be careful when dining. .

Food was apoling. I will not eat McDonald's again 😒

Food and service were fine but the disabled toilet and baby change facilities were awful. The floor was soaking wet, the music was far too loud and there was nowhere to put bags down.

Clean, quick with the food. Got the job done.

I went to drive through ask for caramel frappe this is my maby 6 time I been there for this drink but every time get despondent tay seyd dont do caramel frappe .un experience staff tay Speke so un professionally never go again in there and I will tell my family and friends about it don't there

A large McDonald's restaurant with car service and a nice atmosphere

Always crowded, the most delicious McDonald's in Liverpool

this mcdonalds used to be consistently good. now im consistently getting the wrong order.. Staff are also unapologetic with attitude.

No grotty old stuff served, staff friendly and helpful when kiosk didn't print a receipt!

Wonderful staff who couldn't do enough for us

I found each time I go I usually have to wait some time for my order. Reason, food delivery guys !

Rather, attend this mackies less delivery riders blocking entrance and pushing through ques .less stress waiting

Much needed, always a great latte from here

Fast Food Restaurant ???? Nothing fast about that place ! And to make it more annoying our food was cold ! 👎

Recently visited to get some lunch as nothing close to where I was working, got a nasty bout of food poisoning from a burger meal. Still suffering 4 days later. Hope no one else was served this with their meals. Absolutely certain it came from the food here. I think staff need to be briefed on food hygiene sharpish!! Disgraceful won’t be visiting any chains again in a hurry.

we ordered two employee meals, grilled wrap and a chicken big mac, through the drive through, we get home and it’s a crispy wrap and a plain big mac with only chicken and bread as it got put they wrong by the headset employee, i also ordered a few days ago, and i didn’t get napkins, straws or any of the sauces for my 20 box or the two chilli dips i ordered.

Ordered medium double quarter pounder deluxe meal and received a single instead. Watch out lads. No one likes to be ripped off and I'm not the only one by the look of the reviews. 100% sure is not lack of staff as there were 2 at one window and 3 more at the other window on the drive-throug. Looks like more lack of management. Hope you can improve this

Handy Maccies this. Always pop in when driving through Liverpool. It has a drive through the food is good.

I really should remember to check my drive thru order when I get it, yet again double sausage and egg ordered, only to find it’s a single when I get to work😡 time to start using the cafe up the road I think!

Great place for a quick snack and drink

Order wrong on 2 separate occasions swerving this place from now on

Ordered 2 breakfast meals through the drive thru expecting it to be fast food, but waited nearly 30 minutes

It was OK not my favourite McDonald's in Liverpool but handy as I was in Baltic triangle

I ordered food and it came quick.

Only went in for coffee service was good staff very friendly

Not bad place shame it has youth club vibes and nowhere to sit due to locals using it as a youth club.

A good place to eat in or collection.

Just your typical fast food restaurant.

Their treatment is very bad even with delivery drivers. With customers

It's McDonalds, exactly as you expect!

Food is ok for takeaway fast food the staff are really helpful and polite

Quick service but out of advertised burger

Snowy morning. Staff friendliest i have met. Made my morning. Food good, nice & fresh & hot. Would recommend. First time I have been to this Mcdonalds. I will be back.

Food ok. Kids seem to like it. Ok for drive through to get coffee.

My order wasn't complete I rang delivery driver and McDonald's they don't answer no one taking responsibility for wrong orders.I wouldn't bother it s not first time,that they messing around with orders.Do Your self a favour and go to mcdrive when You really see what You are paying for.

I loved the milkshake banana and cheese balls!!

After a lovely evening in town Took my daughter for tea We both got a meal each From start to finish Outstanding

Service was slow. Order was wrong, but didn't find out until we were a distance away. Moral is check before you leave. You shouldn't have to and it is basic stuff, but they don't get it right.

Very friendly service very fast food same as

The food was excellently prepared and served quickly, however I was waiting longer for my order to be taken than it to be prepared

I was very hungry and it served it's purpose!loll

An early breakfast stop you get what is on the label …

Great food. I liked everything and the staff support was also great.

It's a Mcdonald's in Liverpool. Actually, the place was quiet at the time of our visit, and it was very clean. The food arrived with no errors, but I had to find a printout of an order so that I could get the age of the location.

It's a bit too small for the centre of town

Fast service, nice staff, can’t fault.

Decent service and hot chocolate but they are really depressing place hard on the staff as users just treat macdeez like a pig sty

Consistently bad, fries didn’t even have salt on today, they get the order wrong more often than right and staff can be really rude

Decent maccies appart from the fact the mcflurry machine never works 😞. Don't bother if you're looking for one.

Went late night after bongo's bingo. Was very very busy. Staff dealt with the busy period very well but was over 30 orders before me - so long wait time. So if going on weekend late evening expect wait time.

Absolutely disgusted by the state of the toilets

Called in for our tea, food was fresh and hot chips warm and drinks cold. Exactly how they should be

Got my order wrong, when I went to the counter staff were very confused when I requested my order to be corrected, I have coeliac so I can't have the buns but I can get away with a bunless burger. Took 3 staff members to understand my request, still got it partially wrong as I received one corrected item, however the 2nd was just 2 burger patties in a box completely plain, didn't have the remaining effort needed to have this corrected to my order so left with what I got... if you have any requirements or you customise your burgers etc, don't be surprised if its not quite right 😅 aswell as the above, whatever milkshake you order, your getting chocolate 😂

Found place very biz and staff struggling to keep up but eventually got sorted at peak times may not be best time to go

Very tasty and quick deliveries

It's McDonald's. It's exactly what you would expect. Clean, quick service and friendly staff

Went at the most busiest time,so burger was a bit cold but still good,nice staff

Because we're teenagers they kicked us out told us we can only eat out when inside the restaurant was completely empty absoulote joke tables out side were filthy not being cleaned

Quick service and a good range of hot and cold food, in addition it serves a good range of hot and cold drinks.

Vicky made my day today. I was tucking into my guilty pleasure of fresh chicken nuggets when the box fell tipping them onto the floor. I'd written it off as a loss but Vicky spotted it and arrived with a replacement just as I was binning the old ones. Outstanding staff. Made what would've been an unpleasant mishap a pleasant bit of the day - outstanding. Will be back when in town!!

Parked in service bay 1 close to door as no parking bays available also have mobility issues that are not visible to arrogant staff store manager was talking to erea manager that I have seen before but electric scooters can park anywhere