McDonald's Albert Dock in Liverpool

Unbelievable bad service.received only half of what we ordered and milk shake cups only half full..when confirming the staff the answer I got was-what’s the problem!! In the end we finally got what we ordered and came home, only to find out we had not got the 8 dips we ordered…Not impressed and most likely never going back because of bad service/staff

Scores in the context of it being a McDonald's. Obviously, they're not winning Michelin stars anytime soon but it's a decent McDonald's.

A good place to relax and eat. The atmosphere is relaxing inspite of the busyness of the environment. Oh...and I like the menu...enougj to choose from

It’s a McDonald, I enjoy McMuffin breakfast. Cashier very helpful, helped me understand my phone app.

24 hour "unless we feel like closing" McDonald's. 1 of the managers has a terrible attitude and will talk down to guests (customers, but for a "restaurant")

Favorite place in Liverpool city center for quick break

I order my food for delivery and it's show as delivery but I didn't receive my food.and I call them so many time they didn't receive my call.

Just really really bad … staff are so rude

Toilets mingin, no toilet roll 🤮

Very fast service, excellent mobile data coverage (three network)! Friendly service from staff!

Usually a fast service and doesn't seem to run out of menu items like others

The restaurant features a lot of delicious food

Just 5 mins back I had been to this outlet of McDonald, if there was an option of giving 0 or - I would not be a bit reluctant to give that rating!!!! Pathetic, unapologetic, rude. Order # 020. Even after 25 mins my token number was not displayed on the screen neither the number was called. We were right in front of the counter, so there was no chance that we could have missed it.But when I went to check over the counter (The token on the screen was 028 running then ) the staff was rude, unprofessional and unapologetic. She kept repeating “ so we called your name, so we called your name” She didn’t even pack my order properly!!! There were 2 girls on the counter, one with very heavy make-up and the other one with no makeup. My complaint is against the one with NO MAKEUP!!! Please see to it that she is not rude with any other customers in future!!

Ideally situated on the way out of town. We go on to Otterspool to eat there

Gave us stale Tropicana orange juice for my kids

Its a McDs, nothin special about it.

Small McDonald's near M&S Arena. Useful after the Panto on a blustery night with two small kids.

Mcdonalds is earning million pounds from here and taps are broke nearly over two years.

Visita familiar después de hacer compras navideñas. El área de comida pre tenía personal sin guantes literalmente tirando comida en los bollos ... un tipo estaba limpiando su nariz en la parte superior de su mano, y continuó trabajando haciendo algunas hamburguesas! Otro personal manejando un cubo de trapeador sobre la cocina y salpicando agua sucia. Entonces una chica sacando patatas de las cajas de patatas fritas con los dedos rectos después de servir a un cliente en una caja, y manejar dinero en efectivo. La comida era como no esperabas sabor, Luke caliente, de hecho solo las patatas fritas estaban calientes. Nuggets de pollo, doble hamburguesa con queso, ambos calientes Luke, el sandwich de pollo no era comestible, era duro como una roca en los lados, y seco, debe haber sido cocinado hace horas. Tuvimos que limpiar una mesa nosotros mismos. Personal en la cocina charlando y sin prestar atención a hacer que la comida se vea presentable. Espantoso, necesita Salud Ambiental en para capacitar al personal en procedimientos básicos de higiene. No volveremos.

I used the drive through to order. I ordered 5 chicken selects yet only received four?! Additionally, I ordered 2 Big Macs with fries and only received one portion of fries.

Previously never had any issues eating in, but on my last collection order, bacon was missing from the burger (ordered a Big Tasty with bacon) and my drink, an OJ was missing entirely.

I have popped into this establishment several times times now. Each time I am so taken back by a very bubbly lady called Clare/Claire. She always energising or motivating the staff in store. Is there nothing she can’t do - last time I came in she was painting and still polite and helpful! Today I was so impressed again by Miss C she was serving behind counter and I was served writhing a couple of seconds of standing at till. While Miss C worked she was getting really involved with the staff ensuring everyone was okay and energised and working quickly/efficiently. Is she the Manager? Lots of happy smiles behind the counter and I loved her way with the staff. All smiling with nice positive energy including the Christmas jumpers - brilliant. Everyone was working with a smile. Loved listening and watching it. 💪 Apologies for posting Olives, unable to eat breakfast due to other reasons. Felt completely relaxed and comfortable and thankful I was allowed to eat them. Thank you ❤️

Great branch of McDonald's. Easy to get to and plenty of parking. Staff are lovely too. Service quick. Never really busy.

Worst McDonald's I ever visited.

Manager that taken our order wasn't very pleasant, quite arrogant,(dunno if he was stressed out or on a powertrip), I felt like to be served was an inconvenience cos we refused to use the touchscreen, asked for a plain burger and got all the crap on it, by that time we were back at hotel (note to self check before i leave)!

Good place to go to for a quick bite to eat.

My wife and I went to the MacDonalds by the Albert dock I ordered a large Big Mac meal with a large banana milk shake my wife ordered a large chicken select meal and a large vanilla milk shake we were told to go to the first window when we got there nobody was there I sat and sounded my horn then about 10 minutes later a young lady came with her phone clutched in her hand what did you order so I repeated our orders paid her £15 and was told to go to the next window again when we got to the window nobody was there either eventually a staff member came and handed me our milkshakes one large one small when I told her I ordered large drinks she said don’t worry you haven’t paid for it also the got my order all wrong I had a small Big Mac meal and the wife had a large chicken select meal when she opened the box there were three pieces and everything was cold at least the seagull had a good feed never again rubbish staff and service

Just got home to find the bun on the mcRib has MOLD!!!!! Tried ringing to let them know so they don’t keep serving as it can cause serious harm but no one picked up. Edit: customer care was really apologetic and ensured me all the proper procedures are followed in the kitchen and issued a voucher.

Acabo de llegar de allí. Vivo a 2 minutos a pie. Compré una Big Mac y una hamburguesa con queso, llegué a casa y las dos estaban FRÍAS. Esta no es la primera vez que me dan comida fría desde allí y la última vez fue cuando también había pedido artículos como sándwiches individuales y no parte de una comida. Así que obviamente priorizan a los compradores de comida. Moral: NO COMPRES SÁNDWICHES INDIVIDUALES DESDE AQUÍ Tenía muchas ganas de mi ‘golosina’ dominical, pero gracias McDonalds por arruinar eso y cobrarme £ 6. 50 por el privilegio.

Perfect if we go and collect it. Getting delivery however there is ALWAYS something missing. Very consistent when you pick it up.

Convenient place to have breakfast

Wasn't too clean. Many tables vacated but food etc left behind. Service quite quick. Tiny amount of cream on Waffle latte.

Absolutely horrible. Male toilets only had one cubicle and it was full of piss.on the toilet seat on the door on the floor outside the cubicle. Also it looked like it hadn't been cleaned in hours. Absolutely disgusting. I can't even poo without spending 5 minutes wiping all the pee. Please do a hygiene test or clean more often. Absolutely horrible

I thought I'd been to some bad McDonald's but this place takes the crown! Cold food that looks like an elephant has sat on it and staff that just don't care

Quick service, food as expected from a McDonalds. Restaurant a little cluttered and untidy.

Went through drive thru, if i could’ve given my experience a zero i would have. I ordered a chicken select meal and even checked the bag when receiving the meal and saw that the chicken select box was there. After i had eaten my chips i went to TUCK INTO MY CHICKEN SELECTS only to discover that i had been given CHEESE AND BACON BITES. In a chicken select box. If it was a simple mix up of cheese and bacon bites IN A CHEESE AND BACON BOX i would’ve understood as it happens all the time but putting the wrong meal in the wrong box is just gross incompetence , that’s not even lack of training that’s just being stupid. We called back and complained and the woman or girl on the other end was very nice and helpful so shoutout to her.

Cold hash brown Disgusting. Thanks for spoiling my treat for the day.

Excellent food! The location is convenient, there is parking!

If i could give it 0 stars I would have. I ordered 2 meals. Large chicken selects meal and large chicken big mac and 2 doughnuts. The chicken big mac was missing, no straws, no dips. And the chips were freezing. I spent just on £30.00 and im getting £2.46 from uber eats. I tried to call the restaurant and twice they picked the phone up and put it down. I mean how hard is it to put a box, straws and dips in a bag. Rubbish service.

It is located in a well congested area, all the time the surrounding is busy. The food is the same as other McDonald's. The staff does not really bother about the customer.

Very friendly staff and quick service the place was clean ordered the crispy chicken salad it was fresh and nice

This review is purely for the cleaner/ person who brought food to your table tonight, 24 Sep 24. She was really friendly :)

Waited too long. Burger a terrible mess. McDonalds have at least a bit of respect and pride.!

What a horrible place! No way to give zero stars? It's dirty, the ground is filthy, the trash cans are overflowing. The staff is lousy or, at best, frosty. Endless wait to receive your order even though it’s 4 p.m. and there aren’t too many people. We finally receive it in a paper bag, even if we eat there. I imagine it's because they're out of trays, given the amount that's piling up on the trash cans. No way to get a towel, all the dispensers are empty. There are plenty of very nice McDonald's but definitely not this one!

To the lovely lady who asked if my friend needed to any water and checked on her when she went to the restroom I just want to say thank you. You're not an angel

I asked for a grimace shake and I’m pretty sure I got a strawberry milkshake 😞

Good McDonald's, But milk shake machine, hardly works 💪

The only problem with this one is the milk shake machine doesn't work often

Lovely staff, especially the cleaning lady who was not only doing a great job, but we had a fab chat with. She made us feel really welcome.

Tbh just sick of it ask every time for tomato sauce and u either forget or drop abar 70 bbq sauce in when a despise bbq sauce. Like r ya mad. Hate bbq sauce with a burning passion McDonalds you have let me down

Busy McDonald's down by the Albert docks, staff are friendly, great place to meet up before going onto the docks,

Got my wife's and grandaughters milkshakes order wrong vanilla instead of banana gave me the wrong wrap chilli instead of barbecue not up to mcdonalds standards very poor

Lovely place,a bit dirty,but everything was cool

Food cold and inedible. Poor for McDonald's! Very poor!

You have to wait for ages for your food, then get cold food thrown at you by sneering staff

Food is decent (as is any Mcdonalds). Service isn't great. Took time to get food, missed items and all drinks when handing over in parking/waiting spot, and "drive thru" staff were so poor and sounded so depressed.

Just missed breakfast, so what.

Always busy. With McDonald's you always know what you will get. It is consistent wherever you go. Only difference may be the employee's attitude. I was happy with the service here

It's a nice place. Like other shops, an accident happened today. I ordered food and hot tea and they were delivered to the table. When distributing the cup, the lid of the cup was not closed properly and burned my wife's hand. It's really unfortunate. Please be careful when dining. . It's a nice place. Like other shops, an accident happened today. I ordered food and hot tea and they were delivered to the table. When distributing the cup, the lid of the cup was not closed properly and burned my wife's hand. It's really Unfortunately. Please be careful when dining. .

Food was apoling. I will not eat McDonald's again 😒

Food and service were fine but the disabled toilet and baby change facilities were awful. The floor was soaking wet, the music was far too loud and there was nowhere to put bags down.

Clean, quick with the food. Got the job done.

I went to drive through ask for caramel frappe this is my maby 6 time I been there for this drink but every time get despondent tay seyd dont do caramel frappe .un experience staff tay Speke so un professionally never go again in there and I will tell my family and friends about it don't there

A large McDonald's restaurant with car service and a nice atmosphere

Always crowded, the most delicious McDonald's in Liverpool

this mcdonalds used to be consistently good. now im consistently getting the wrong order.. Staff are also unapologetic with attitude.

No grotty old stuff served, staff friendly and helpful when kiosk didn't print a receipt!

Wonderful staff who couldn't do enough for us

I found each time I go I usually have to wait some time for my order. Reason, food delivery guys !

Rather, attend this mackies less delivery riders blocking entrance and pushing through ques .less stress waiting

Much needed, always a great latte from here

Fast Food Restaurant ???? Nothing fast about that place ! And to make it more annoying our food was cold ! 👎

Recently visited to get some lunch as nothing close to where I was working, got a nasty bout of food poisoning from a burger meal. Still suffering 4 days later. Hope no one else was served this with their meals. Absolutely certain it came from the food here. I think staff need to be briefed on food hygiene sharpish!! Disgraceful won’t be visiting any chains again in a hurry.

we ordered two employee meals, grilled wrap and a chicken big mac, through the drive through, we get home and it’s a crispy wrap and a plain big mac with only chicken and bread as it got put they wrong by the headset employee, i also ordered a few days ago, and i didn’t get napkins, straws or any of the sauces for my 20 box or the two chilli dips i ordered.

Ordered medium double quarter pounder deluxe meal and received a single instead. Watch out lads. No one likes to be ripped off and I'm not the only one by the look of the reviews. 100% sure is not lack of staff as there were 2 at one window and 3 more at the other window on the drive-throug. Looks like more lack of management. Hope you can improve this

Handy Maccies this. Always pop in when driving through Liverpool. It has a drive through the food is good.

I really should remember to check my drive thru order when I get it, yet again double sausage and egg ordered, only to find it’s a single when I get to work😡 time to start using the cafe up the road I think!

Great place for a quick snack and drink

Order wrong on 2 separate occasions swerving this place from now on

Ordered 2 breakfast meals through the drive thru expecting it to be fast food, but waited nearly 30 minutes

It was OK not my favourite McDonald's in Liverpool but handy as I was in Baltic triangle

I ordered food and it came quick.

Only went in for coffee service was good staff very friendly

Not bad place shame it has youth club vibes and nowhere to sit due to locals using it as a youth club.

A good place to eat in or collection.

Just your typical fast food restaurant.

Their treatment is very bad even with delivery drivers. With customers

It's McDonalds, exactly as you expect!

Food is ok for takeaway fast food the staff are really helpful and polite

Quick service but out of advertised burger

Snowy morning. Staff friendliest i have met. Made my morning. Food good, nice & fresh & hot. Would recommend. First time I have been to this Mcdonalds. I will be back.

Food ok. Kids seem to like it. Ok for drive through to get coffee.

My order wasn't complete I rang delivery driver and McDonald's they don't answer no one taking responsibility for wrong orders.I wouldn't bother it s not first time,that they messing around with orders.Do Your self a favour and go to mcdrive when You really see what You are paying for.

I loved the milkshake banana and cheese balls!!

After a lovely evening in town Took my daughter for tea We both got a meal each From start to finish Outstanding

Service was slow. Order was wrong, but didn't find out until we were a distance away. Moral is check before you leave. You shouldn't have to and it is basic stuff, but they don't get it right.

Very friendly service very fast food same as

The food was excellently prepared and served quickly, however I was waiting longer for my order to be taken than it to be prepared

I was very hungry and it served it's purpose!loll

An early breakfast stop you get what is on the label …