Kfc in Liverpool

Scruffy people that don’t want to work anymore constantly sent to self service, it does not make it any cheaper serving myself so why should I bother, Burger King are the exact same all lazy benefit scrounging bums working 12h weeks no wanting to put a real shift in, surely you would want to speak to customers to help with your day ?

Good service, easy to order but why is the chicken wings so tiny please, need to do better

SPENT 10 POUNDS FOR NOTHING THE FOOD NEVER GOT DELIVERED

Ordering food was easy using Kiosk. Food was ready in 5 minutes. All items were hot and fresh. Can see staff were helping elderly who doesn't know to use Kiosk.

We visited one of the KFC Liverpool branches near to the Liverpool Lime Street Station last day. The staff are very bad behaviour and what we have ordered we didn't get it and they have steals our money.

Order was never delivered, worst service possible. Don’t not use them

The chicken was delicious, the service was good, but when I asked a worker if he could clean the table that was very dirty, he took a cloth and threw all the garbage on the floor, the place was very dirty

Good staff and service but very bad Food,Chicken was not fresh and not boiled

Driver quick and coureous . Chips were cold

Loved the popcorn chicken and fortunately the chicken here was fresh and tasty.

This kfc can be good and it’s not that bad tbh but sometimes they can go wrong but it’s usually good and fresh

worst experience ive ever had bad delivery and tooo much late

Asked driver if the drinks were in the bag in which he said yes, he lied , there was no tango, disappointing

Chinese staff - most of them with basic English (it is not a problem for me!). Ordered chicken drumsticks. We got them stone cold. Took them back. The woman probably hasn’t done anything, so gave them back cold again. I asked the second time to change… she was very arrogant, she said it wasn’t her fault that the meat was stone cold. So, yes… cold food for £20… Great location in the heart of the St John’s market. Lots of other shops. Close to shopping streets, Central Station, Lime Street Station and and of course to Matthew Street and the Docks / Riverside. So this business doesn’t care much about the quality when we can count with the thousands of benefits of this location! Big dining area with plenty of seatings. Tables are not clean, sticky, greasy etc.. Great place (that’s why I gave 4 stars for the atmosphere) for people watching… I personally don’t recommend this chain, plenty of better ones around.

Chicken was better than usual, delivery guy was friendly - seemed like a nice guy :)

great service driver really friendly especially

the delivery driver was useless and ended up on wrong street. Don't know what address they were looking at but it took 4 phone calls to them and they were 3 streets away. This will be my first and last time ordering with Justeat.

Food was cold was meant to be delivered at 4.15 turned up at 5 quite disappointed

Very slow service, I wouldn't bother.

order had the wrong items, was cold and late

My food came freezing and somehow my burger was soggy

Warm food and that is eating in, music was so loud it took a few calls for me to hear my order, and the fries have changed, they now come covered in pepper or something and are not nice, keep them plain or salted

What you expect from a fast food chain!! Great food!!

Ordered 2 gravy bucket meals met with a miserable checkout girl throu the chips n chicken in a box, swimming in grease gravy was lumpy chicken was burned chips soggy wont be eating at anymore kfc food disgusting 👎👎👎👎

Excellent food. But, typical KFC, untidy as....

Food was late and freezing to the point we couldn’t eat as was to cold

Very nice, almost just like back home in Florida.

Not the best KFC but you don’t have another option

I used to love KFC but immediately changed my mind when I tried it from Liverpool one branch. I ordered the zinger box and it was horrible. The bun was falling apart, chicken was cold and fries were tasteless. The service and food quality was inadequate.

Excellent food. Excellent service.

No on olnud nii positiivset kui negatiivset. Näiteks üks tellimus oli isegi hea. Samas kui teine tellimus oli täitsa vale. Kuid ei viitsinud jagelema minna.

الطعام جيد ولكن الخدمة سيئة نوعا ما

Service was good, chicken was hot ,got a bucket,

Just been in contact and a manager named toni spoke down to me as if I was a toddler because I had a complaint she didn't want or give me a chance to explain my side of the complaint just asked what it was about then literally give me both barrels without taking a breath KFC need to train the staff better

Ridiculously late, cold and smaller portion than ordered.

Wack fries. Smelly stale hot wings! Never again!

Like I said! KFC is one of my favourite fast food restaurants.

I didnt recieve my order because the postcode i entered was not right. However the address that i had inputed in terms of the house name and road name and number would have been able to confirm this. I spoke to the man who was delivering and he said that he had contacted the just eat hub but i havent heard anything ? Please could you advise. Thanks.

This seems to be the best city center KFC... the food seems better quality , not filled with grease and nothing missing

All the food freezing really not happy what can you do about this I’ve took a pic

Missing items. Not the first time!!!

Chips cold All burger are cold 😂

Well organized. Regular updates on when order prepared and tracking driver.

This is an odd one. Had hair in the hot wings from yesterday. Since it was a freebie for a survey we threw it out. Hope no one will lose their job over this. Just be much more sanitary and careful next time.

36 pound plus delivery charge to find they forgot my fillets and my creamy mash... and what can i do about it ? Complain to just eat for them to di nothing about it ... chicken was far to greasy and flavourless

I still haven't received my order after two hours

Asked for no Mayo and they put Mayo on

There are couple of things that are missing, like a whole meal and some snacks

You didn’t give me the fries! Where are my fries!

I ordered with time in mind I have my lunch break 12:10-12:40 and it was delivered at 12:30 so I've had to rush my food. Not only that but I asked for my burger to be plain. No salad or sauce just cheese. It arrived with salad a both sauces. I couldn't even eat it after scraping the stuff off. So only had small chips for my dinner

TOOK SO LONG, just for it finally arrive and had the completely wrong order and about 5 items missing. NEVER.

Food looked like it had been catapulted into the bag and then launched down the stairs. Gravy was shocking, chicken was physically swimming in black grease! Shocking

Absolute joke drinks arrived no feckin foooddddddddddddddddddd

Extra hot wings I ordered was missing

Came here a few days ago and no joke had the best KFC i have ever had. Still thinking about it...

Chicken on a bone was delivered I ordered a boneless banquet with gravy and this stuff come pictures will be taken and the food is soooo cold I can’t eat chicken on a bone because I have epilepsy and I could choke if I was to have a seizure you got my drink wrong also absolutely abysmal

Only some of the food that we ordered came and the restaurant was super unhelpful on helping us.

Missing half my order. Absolutely disgusting

Food was quick and piping hot, think as general the fillet burgers are tiny and not as nice as they used to be

The food was cold and the gravy and beans had spilled into the bag. Only thing that was warm was the popcorn

they forgot to add the French fry's. Yesterday i ordered my KFC from Great Homer street. waited over an hour then they cancelled my order with no explanation . Really not good enough. DISAPOINTED .

Service was great the second time. Food arrived, the second time. The delivery was quick, the second time. The first time took over 2 hours to arrive as the guy was on a road trip around liverpool. Therefore the food got cancelled automatically as he took so friggin long.

FOOD TOOK ALONG TIME AND SOME FOOD WAS NOT RIGHT PLUS NOT HOT

Food was fine although frustrated at the lack of gravy, we didn’t receive any.

Wrong order given food was cold when arrived

Terrible the order did not include the beverages

Extremely slow and poor service staff forgot items from order and had no gravy.

Ordered a trilogy box and me and my manager order kfc especially because we love chips and gravy but we both had no chips Only my college had chips not good service at all! I expect a refund

My order was missing 2 fries, 2 mash, large gravy and the bottle drink. I don’t know how anyone can justify just sending 3 items when you have ordered 9 items

I am begining to get so FRUSTRATED with the service from KFC Liverpool. Today I made my order including a "Pepsi MAX Can" drink but I got a "Tango Can" drink instead of "Pepsi MAX Can" drink! On 05/07/2021, I made my order including "Southern fried rice" but I am given a "Gravy" in place of the "Southern fried rice"! This is just a STUPID and ANNOYING thing to do! If the item is not available simply take it off the ordering system instead of giving customers what they did not order for! This poor service is becoming a recurring thing! I have picture evidence both for today and on the 05/07/2021! I will STOP ordering from KFC! This is unacceptable, you can't just trick customers. That is very bad!

Hello, We seem to be missing a considerable amount from our order? Zinger Box Meal with 2 Hot Wings Trilogy Box Meal Is there anyone we can contact to get this order immediately?

I visited this franchise of KFC prior to the second national COVID-19 lockdown in the UK. This was my first time visiting a KFC and to be fair it did exceed my expectations. The chicken was decent, as were the chips and gravy which accompanied the offering. It's obviously not gourmet dining however it serves a purpose. This place is situated in the St John's Market food court, which is a bit unfortunate as this is not the most upmarket shopping outlet. It has undergone renovation, however it's not got the best reputation. The tables were fairly clean, which was surprising seeing as my experience of food courts is that they're generally not very hygienic. Then again, I did visit in the midst of the COVID-19 pandemic, meaning that the outlet was likely undergoing enhanced cleaning regimes. The staff were also friendly, which is always good to observe. The only downside is that the staff prefer you to order on the touchscreen. Not only is this an impersonal experience (I prefer to order from a real person), the screens are very confusing and difficult to navigate. I am fairly technologically-literate, however I had a lot of problems trying to input a simple order, which made me look stupid in front of a load of people. McDonald's uses a similar screen to order food and their system is far simpler, so clearly this is an issue confined to KFC. Please bear this in mind when visiting. Overall, not a bad place to eat. I prefer cafés and coffee shops, compared to fast food outlets, however this place could have been worse. If you like breaded chicken especially, this is definitely a place which would suit.

Fast and friendly service however my chicken burger wasn’t super warm, probs been sat out for quite a bit. However, would recommend coming tbh

the order was wrong there was no gravy and no sauces the chips were freezing it was a terrible experiance

Kfc county road is alright. I go about once every two weeks. The fries have changed but they are lovely. The chicken on the bone is lovely and the boneless fillets. They are also staying open during lockdown but only 2 customers at a time are allowed inside wearing a face covering.

Two burgers missing from two box meals....

I ordered 2 hot wings and was given a piece of chicken instead

Entire meal missed off - 40 mins late for entire delivery!

Missed off items, put back order to over an hour from original time. Food was cold. Wouldn't put a star if I could.

My delivery has still not been delivered

Food was cold No drink was with the meal And was over an hour late

2 things from my order were missing

Ordered by delivery, it came an hour late and Stone cold

didn't get our drinks or desserts?

Not gonna lie i love kfc. But i ordered ketchup with my boneless banquet and they didnt give me it. Then ordered ice tea it was pepsi. Kfc back home is way better. Didn't get me corn either.

Nearly 2 hours late and not delivered yet even says it has been

Didn’t receive gravy with order, should be refunded for it.

Primero que nada, tomaron 20 minutos. Ahora era el almuerzo, así que es mi culpa. Irritante pero menor. Antes de comprar mi comida, pregunté si había un seno. Me dijeron que sí. Me entregaron mi bolso al mismo tiempo que alguien más, que inmediatamente se alejó, tuve que caminar hacia ella y cambiar de bolso. Me siento para abrir mi mega caja y hay media pechuga de pollo allí, la levanté para inspeccionarla y no había sido manipulada, así que la retiré y pedí otra. Me dijeron que no había más y así es como se ven, ¿parece que nací ayer? Era solo un poco más grande que un mini filete. Me dijeron que podía cambiar mi pollo pero no por otra pieza deshuesada a pesar de que 1. Pregunté si tenían una pechuga antes de la compra específicamente porque no me gusta el pollo con hueso y 2. Los KFC de todo Liverpool acogen a sus invitados si han comprado algo y no se les ha dado lo que querían. Y luego el personal también es grosero, el chico que me sirvió (Alex o Ben) era encantador, pero la señora más grande era grosera. Cuando el gerente pregunta para quién es el reembolso (lo cual exigí, porque no me estafan), la mujer más grande quiere decirle sin mirarme. ¿Como realmente? ¿Vas a tener una actitud cuando no estés prestando el mismo servicio que otras tiendas? . Lo curioso es que caminé afuera hacia el kfc frente al pub y me dieron un seno más del doble del tamaño en lugar de uno del tamaño del puño de un niño

My order didn’t include what i ordered. The food was squashed. I didn’t get what I ordered.

2 hours late, multiple missing food items, food was cold and bad quality. No communication through just eat or resolution.

Waited for 2 hours, order finally came and we were missing a whole meal

Took over 25 mins for my food to be ready Staff never look like they're doing anything, just hovering around.

Excellent service and helpful staff, great choice of quality food and drink. Clean and well looked after.

Chicken has dropped in standard. Same chicken as your local kebab house

The KFC on Challoner street by kings dock does Halal. All this week have chicken with barbecue sauce on. 5 stars rated by city council for cleanliness. Tasty.

Foods okay. Pretty small not a lot of seating.

Drinks and food missing only offered a refund and didn’t want to re order and incur a delivery charge

Liverpool full of screaming children and Mums swearing at them.Had a wrap.Not really hot enough but couldn't be bothered to queue up AGAIN.Never been here before will NOT be back.awful atmosphere

Delivery was meant to be at 12:30, waited until 1PM - no delivery - told to wait 15mins for a driver, waited until half 1 - said it was delivered but wasn't delivered - been told to wait another 10mins for a driver to deliver the food - NOT happy at all with the serviced.

Really really slow service, food wasn't great either.