McDonald's in New Forest

Decent maccies but parking isn't ideal

I don't normally write reviews, but this place annoyed me so much I thought I would. Waited 35 minutes for my food! All food was just going out the drive through. For over 20 mins nothing came out to the restaurant side, it wasn't busy when I got there but quite a few people waiting by the time I left. I spoke to staff 3 times to ask where my food was, they couldn't care less. At 25 mins I asked to speak to the manager, absolutely useless, she didn't care at all and did nothing, didnt even apologise. So many staff, but nothing much being done to prepare or priorise meals for those in the restaurant. Would have given up but had 3 excited kids waiting and we do not know the area or any other local options. Burgers we're squashed when received, chips cold and drink not full.

Called in for a coffee.....wow. Beepers on the fryers constantly going off non stop. Not sure what was on the toilet floor! Not offered milk and sugar. Sad thing is the coffee itself was not bad

Adequate food, does the job I guess

Very busy especially being located at a services. Ordered a drink with no ice, got ice, I wanted a milkshake but surprise surprise their machine was broken, no mcflurry either due to the machine being broken. Tried the McRib it was ok.

Only wanted two kids meals from the drive thru but were told to park up. After a long wait, during which time multiple other customers were served, the food arrived and the chips were cold and soggy. Not good enough.

I go to the drive through in every site I go to if they have one

Im writing this one in good faith, giving 5 stars for Macdonalds food is not comparative. But it was as good as it could be for what it was.

A well run fast-food restaurant that is very popular.

Not a bad McDonalds. Round the back of the petrol station.

Nearly didn't stop here after reading reviews. Said we will check out the cleanliness and then decide. Everywhere clean and tidy with someone clearing and wiping tables as soon as vacated. Food served in a timely manner and hot. Bonus....a mcflurry machine that worked. No complaints from me.

A completely useless app meant I was unable to collect my confirmed order and left with nothing after 30 mins in the queue. Only good thing I'd at least I wasn't charged

Terrible! Went in mid evening recently and there were lots of people standing around inside waiting for their orders, and a rather long drive through queue stretching around the building. Trouble was the staff were prioritising the drive through and mostly ignoring customers inside. One guy said he'd been waiting around half an hour. We got a refund and drove 10 mins up the road to the Totton branch, probably still getting our food quicker than if we'd stayed.

Worst McDonald's employers ever, clowns not employers. Not recommending to anyone. Better try to avoid this place here.

Very good fast effecient service and fresh hot food when ordering inside and using table service, very good!

Place was absolutely filthy inside, bins were over flowing, tables and floors were covered in rubbish, the sauce dispenser was covered in bbq sauce and ketchup,If it was busy in there I could understand but it was dead. All the staff sounded to be larking around in the kitchen area out of site. They had a box of chips on the floor with a bag of open chips on top that they then placed the chip basket on the box to fill it up with the chips ( which is probably why the staff were sliding about all over the floor. Not forgetting the lad that used the chip scoop to flick the fries that had fallen out of the chip sleeves back into the chip scuttle to serve again (baring in mind they hadn't served any chips in the 10 minutes I'd been waiting). Add to that the nice spray bottle of raid on the counter. Next comes the food. As always its cheap and cheerful after a 10 hour shift, but christ can the staff even read, if I order a grilled chicken wrap, and you print the label saying grilled chicken the screen says grilled chicken wrap yet they cook me fried chicken I tend to think the staff need to return to school, and where was my cucumber?? Side salad no cucumber, and wrap no cucumber. Then comes the big mac that was made with so much love the burger was folded in half and there was more filling in the box than in the burger. And why is the odour coming through the staff door like pure human poo?? I actually went out to the door to check the food hygiene rating and am still at a loss to how it has a 5. It must be a mistake. Luckily I'm not an EHO for newforest council. There's no way it's anymore than a 3 🤮

Love the Philly cheese.. glad it's back.

Alright actually Put the cheeseburger upright in bag though.

It's McDonald's what more can I say? App did not work but everything else was fine.

Best service I've ever had at Maccie Dees.

The whole place was rank. It was so untidy and outside smelt of raw sewage.

Normally, I use another McDonald's but as I was in need of nourishment I came her. It was an upsetting experience as my food was not hot and bits were wrong. I called my friend Tarquin and he suggested I ask for a refund. I did this and later we met in our usual McDonald's where the food was delicious and hot.

The entrance has a horrible smell. It exactly smells like an uncleaned loo. The chips were over fried dry and black. Never again in this venue

Dam 1 of the worst cooked mc Donald's to date Couldn't even be bothered to put salt on chips and the burger looked like it had a row with wall a few times

Great service as ever, food always hot!

My food order was left outside of a heat lamp for 15 minutes as they was waiting on a milkshakes. This is not good practice in relation to food hygiene. Poor service, all staff seem to have to no interest, if I could give zero stars I would actually give this branch zero stars, this is the least organised mcdonalds I have visited staff members are seen to be sliding across the floor in the cooking area. Blatant disregard for food hygiene manners, staff members have no interest in customer service. No communication to customers waiting, absolutely shocking service.

When we arrived the queue was huge and customers were really unhappy about wait time, but we didn't experience this. There was a wait but it wasn't long.

Same as any other fast food outlets

Why clean drink and ice cream machines at rush hour? This makes no sense 😕 We obviously went somewhere better!

Is what it is! Nothing to write home about but decent example.

What a waste of a franchise. Staff allow the place to be overrun with rubbish leading to it being rat infested across the whole site. Staff are bone idle and rude, the only McDonald’s I’ve ever come across who take 3 years to clean the McFlurry machine ie can’t be bothered as that means effort and work!!

Easy parking quick service had breakfast muffin.

Breakfast wrap that is ridiculous. I understand it’s McDonald’s and this McDonald’s in general is useless anyway The people there really do need more training as I believe they’re half backward also, please can you sort out the guy serving the food as there was a very bad smell off him I understand you have to work hard and it can be hot but your hygiene is just ridiculous for God sake brush your teeth and the lady with the greasy hair must’ve put it in the chip grease this place needs sorting out or someone’s going to die wow

Not the cleanest McDonald's I've been in.

If you fancy waiting over forty minutes for an apple pie then this is the place to go.

Picked up a vanilla milkshake and cheeseburger via drive-thru. Service was fast and efficient. The milkshake was creamy and satisfying, while the cheeseburger was tasty, though standard. Convenient and reliable for a quick meal on the go. Cleanliness was decent.

Clean and tidy quite busy so parking can a bit of a problem sometimes.

Quick service, but... That's it. Burger served without bottom part of the bun, no salad, a small droplet of the sauce, wrap half empty... Nah, won't visit this branch anymore.

The food is great and the staff is really nice.

Popped in for 3 McFlurry's and waited 15 minutes to then be told they had run out of one flavour and was offered an alternative which was already made. Only to then get back to the car to find all 3 were mostly melted. It wasn't busy, the store seemed well staffed, but could only see one female member staff doing everything. Disappointing.

It's a McD what else can be said? They apparently can no longer get the order through the app correct Twice in a row now.

Never got an order wrong when all others do

One of the worst mcdonalds I have been to in the country. Staff are reasonably friendly. However the food is usually luke warm. Several orders have been incorrect. With no sauce on the burgers, half filled fries. Milkshake machine frequently broken and with no sign on show to inform customers prior to driving in and being stuck in the queue. This has happened three times in around 6 weeks. They could simply put a sign to prevent customers the time wasted.

Generally okay, I takeaway most times but I did have few times with missing stuff or wrong item.

Long wait time, mistakes in orders and slow incompetent staff.

Incapable of ever getting a drive through order correct.

Visited at 4:30 pm not very busy Excellent service

Lots of staff stood chatting in kitchens but lots of tables covered with rubbish, bins overflowing in car park (resulting in lots of seagulls pulling it all apart) and worst bit was the toilets! Disabled toilet/baby changing one had rubbish down toilet so couldn’t use and ladies toilet floor was covered in muddy water. Very dirty toilets. I wouldn’t return to this location.

No milkshake available and missed fries off the order. Parking very limited with undriveable track to rear parking

A quick stop off for breakfast via the drive through. Tasty, reasonable priced. Staffed by college kids. Some of who didn’t greet us but carried on with what they were doing. This time the hot chocolate was nice. On previous occasions it’s been like dishwater and when we complain we were told that’s how their hot chocolate is!

Food was okay but not great chips were cold and soggy we had a apple pie it was probably the worst out of everything It was practically dripping in grease and fat. Staff were fairly polite. The bathroom soap dispensers were almost coming off the wall and empty.

I got food poisoning from here, last night on my way home. Only had 1 burger and within the hour I was rushing to the toilet every 5 minutes. Don't eat here. It's put me off every McDonald's every again. How could it have got that contaminated that I was throwing up within an hour. Disgusting. Surely the point of the mindless service is that nothing can go wrong. To stop human error I'm fuming and still sick today. DONT GET FOOD POISONING FROM HERE. EAT AT YOUR OWN RISK.

Think someone must have been mucking around. Middle of the night drive through burgers were unedible due to the amount of ketchup on them like someone was up for a joke.

Loved the food,used the drive through.Downside...parking.Great if you have a small car, but can be tricky at busy times with anything larger.

This Mc Donald’s has never got their milkshake machine on, I’ve been here on so many occasions it’s ridiculous! It’s becoming a joke! Get someone trained to clean it or turn it on. Stop being lazy! You’re missing out on sales x

Fairly quick service and the food was freshly cooked

As far as mcdonalds goes, this is a good one

Great location outside of Pontins Park (Peppa Pig). If you're looking to eat at the end of the day and dont want to pay the high prices per simple meal at the park, you can never go wrong with Macdonalds. Located only a few mins drive away.

New burgers are soooo good which probably means that they're bad for you but wow are they good!

Drive through and restaurant. Does what you expect Macdonalds to do, well.

It's a McDonalds, what else can you say... It can get very busy at peak times, particularly during the holiday season. It has a drive-thru, small play are, four tablets with kids games (only 3 work). Parking is quite limited, in busy periods you may have to abandon your car somewhere in the service area.

Huge lack of organisation, that's what provokes long waits. You can see this kids have no motivation in doing their job, dragging their feet wherever they go. 2 employees had their beak outside and bin was full ,tried force their rubbish to the bin and end up in the floor , giggling they left the place. This place needs organization and motivation for this kids perform better.

Decent quality breakfast compared to alot of others

The best Mc donald burger.Loved it. Wonderful staff and atmosphere.

Still like a big mac...or should I say a " not so big mac"... they have shrunk...or have my hands grown? One of the two !

Food is fine, can get quite busy. A bit messy, seem slow to clean & tidy up.

It’s a McDonald’s. You can rely on their reliability. Best coffee from a fast food outlet. And reasonably priced.

Messed up our order and seemed offended when I raised it with them, they did not rectify the problem. Service was also slow and food was haphazardly prepared. Won't return.

Review Russ from appleradio.co.uk says its a Mackie D's. Good value fast food great coffee and a great pit stop.

Clean and friendly but hey it's a Mac Ds lol

Busy place. At least you know that the food is fresh and not sitting under a heat lamp for who knows how long. Unfortunately, it also means that the garbage bin was full and the tables weren't clean. The milkshake wasn't full, and the chocolate flavour was chalky. The hamburgers were bland. I'm glad they were not greasy, though. The fries were fine, but there was no vinegar.

Spent an hour or so with my wife here. For lunch.

Only stopped for a coffee, only decent thing they do.

Today at 17:49 the staff working was really nice, helpful and polite 5 stars for ash first time the order was right including sauces

Standard Macca Let down by the build though, there's a standard process for each build (even the chips have one) and my breakfast wrap was certainly missing it. Very one sided and all the sauce at the bottom 😭

Very long wait for an app order. Told it was waiting for a Galaxy pie. Turned out the one thing missing was the Galaxy pie... Don't go there for the warm and friendly staff, food was ok, not great.

Good not good staff rude and the place is a mess

Ordered meal, small burger and a coffee, took ages and the place wasn't overly busy! Worst part was the coffee had been made 10 mins prior to being served to me and the burger looked like it had just been in a fight and lost. Staff be it young were in no rush at all. Come on macdonalds sort it out.

i went to the bathroom there, i saw tissues with poo on the toliet!! but frappe was yum

We had the posibility to enjoy this restaurant on a sunny day and we sat by the Windows to enjoy the sunshine. We ordered from our mobile phone and they served prompt. Nice food and friendly staff. It was clean and easy to find.

Very dirty, tables weren't cleaned off. Old ketchup dried on the table and took more than 45 minutes after buying our food for them to being it to us. What's worse is that only 2 people were serving both the counter and drive through, while 4 others were sitting outside having their breaks. Now, I know it's important to get your breaks, but I don't understand why they didn't take it in turns. The young lad who brought our food to the table was actually very polite and apologised for them mixing our order, which is why it took so long to come out.

Parking is a real pain at this location.. the spaces are tight and the layout is not the best.. other than its your standard mcdonalds with outdoor play area.

Can be hit and miss, why do they always forget the onions!! Never been inside, drive through only. Would still go again as no other McDonald's is near me

I ordered yesterday around 1pm, ordered three plain cheeseburgers and there were grilled onions on them, they also tasted like they’d been cooked on a bbq and now have food poisoning, have been throwing up at work literally hours after eating the cheeseburgers and feel extremely Ill today. The buns also weren’t toasted which they should’ve been which made them very dense and dry. The cheese wasn’t melted it was sat on the burger like it would be if it was still in the packet. The patty wasn’t seasoned and tasted like gone off meat. Disgusted with the food. Service was great apart from the food. The food let’s the restaurant down

Total rubbish spent £20 got half or what I orderd and what I did get was wrong and very poor

The place was filthy. Food all over the floors and toilets unusable.

Everything you expect at a McDonald's

No toilets so no where to wash hands. No diet coke.. so really just a takeaway.

Went in and the place was an absolute mess. Barely any tables free and the ones that were were covered in rubbish with rubbish littering the floor. Decided not to stay and eat due to the cleanliness and the fact that the toilets were not working and all out of order for members of the public.

Food was cold. General cleanliness was poor, when I asked if a table could be cleaned I was handed a cloth and spray.

No toilets. Food (Fillet of Fish, Veggie Burger) vastly overcooked to the point of being dry! Too late to complain when you're half way up the M3.

Quick service and great tasting food

Food was great shame the toilets were disgusting!

Was mega busy & the self service POS had run out of paper. Machine doesn't give you a ticket number so no way of knowing what order is yours. One of the staff kindly looked on the system for myself & another gentleman but not sure what other people were doing. Just chaos

Busy great atmosphere and service was quick

Nice spot just outside Southampton

Busy, machine didn't print the order number, but food was good, fast, and staff were friendly. Pretty average McDonalds experience

Great place for our halfway stop to Bath, always clean tables and good service

As MaccyD's go, it's a good one!

Couldn't even get a simple wrap and milkshake right! That's not that difficult to get right surely? You need to visit Wincanton Macdonalds to see how to do it right!