McDonald's in Test Valley

The concophany of beeps and whistles coming from the kitchen area is deafening. I don't understand how the staff can just ignore the constant demand from all the machines. It would drive me insane being there longer than the six or seven minutes it took to produce two cups of tea and a mini flurry.

Same as them all. But in a good way. Standards well maintained. But would say the staff are very friendly 👌

Great spot for a quick pit stop if you’re traveling on the M27 near Southampton towards Salisbury. This McDonald’s has a huge parking area, and you can leave your car for up to two hours, which is really convenient. The service is quick and efficient, and the staff are friendly and welcoming. Perfect place to grab a bite and stretch your legs during a road trip. Definitely worth stopping by!

Nice compact services No issues when in for a snack.

No fizzy drinks. So kids not happy

Well well well, Macdonald is Macdonald and Macdonald's there

One of my favourite McDonald's. They do their best to keep it clean, and have been kind when I needed help

Not bad with what you would expect from a McDonald’s restaurant. Just another basic experience

First time to go through a drive through as it wasn't really clear that you could sit down inside. The windows for ordering and payment, the collection point was tight to drive round. Also two lanes to order was done in an orderly fashion but again it was tight to turn into the payment window.

was hardly any choice. staff were nice though

Poor customer service due to switching off the kiosk whilst still in use when half way through an order

Typical motorway franchise, nothing bad, nothing great. Update: whoever was making the chips did a poor job. Flaccid, tasteless and obviously there's run out of salt. New update: The plant based burger isn't bad

Really quick service at this one. The fries were nice and hot which was a bonus but sadly they didn't have the burger on special offer and the double cheese burgers come out a but like the leaning tower of pisa. The beef was a bit overdone but then I would rate it better than Totton, Ower and Millbrook. Previous experiences here have been about the same if not better. Obviously I can't talk for anyone else's experience but for me I was happy enough to return again. Talking of previous experiences, I have noticed this is the sort of mcdonalds where you're better off going through the drive through than going in. They work well to keep the traffic low but I have had the odd occasion where I've been waiting inside for a long time

Always open it seems. A good stop at anytime. Service is prompt

Jesus Christ, how miserable can you get? These staff members, at the drive-thru, gave it a good go! The girl on the speaker - I think her name was Bonie - sounded like I had just kicked her dog. "We don't have chocolate milkshake" she said... Long pause? Right, so what do you have? I may as well put the order through myself. I ordered a large meal, got a medium. I ordered a double bacon cheese burger, got a single. It's really not that hard. In fact, why dont they use self-service on the drive-thru? Would be a much better chance of getting the order right. Useless.

Fairly typical of all McDs no issues

My fries tonight was really cold Even the couple next to me said the fries was cold and like rubber very disappointed expecially when u pay and want something warm

Usual Maccy D, but served very quickly, hot fresh food and coffee, great. Restaurant area appears tired and grubby, but not dirty. If I were the manager, I'd move things around, remove tatty stuff, and brighten.

I've been here a couple of times. Both times, items have been missing, and food is cold. Staff couldn't care less. Talking to each other is the priority rather than good service. You get the usual meaningless "sorry about that." Unfortunately, service stations are a captive audience, so you have little choice

Terrible time at the drive thru. Rude girl that served us our food was Having personal conversations with her friend whilst serving. No acknowledgment didn’t even say hello. When driving away realised they hadn’t put our order through properly and were missing food. We went back round and the girl shut the window and hid from us. Could see her giggling with her friend extremely childish behaviour when all we wanted was to check our order and get it right. Girl sarcastically said thank you to us as we drove away. Thank you for ruing my day

Terrible service, waiting 20 minutes for my tea. When I got it it was warm and like treacle. It had been stood made for 15 minutes but no-one gave me it. One woman running round like a mad person, everyone else either in the toilet, in the office or not interested in helping out serving... Utter chaos... When I did actually get it the service manner was atrocious..

Manager was staring at me the whole time, picking his nose sat on the food tables and a complete snob , food was alright bit cold

Not a lover of MacDonalds. The food is fast but not tasty.

Didn't complete order, what I did get that I'd customised wasn't customised. Maybe to busy chatting or looking at their phones 🤔🤔 Mcdelivery in general is a complete waste of space 🙄🙄

I didn't stay as just called in for a takeaway

Ordered on app served within 5 mins of arriving

Very quiet. No atmosphere. Food very average

Great food friendly staff reasonably priced definitely recomend.

Quick bite and a coffee while charging. Yes it’s McDonalds. Yes it’s at a motorway service station. But could somebody not make an effort to clean the place? Table layouts also make no sense with many tables of 4 being occupied by just one person (who needs to buy headphones). Just depressing.

The drivethru software now working, no stock of what we wanted, I used to complain about McD, but they are now causing their own problems.

A bit dearer in price compared with Portswood and Ower services.

Dirty tables and floor. Used self serve as queue at counter was large. Food good.

Highway rest area, my family always stops by when we travel.

We'd had such a long day outside in the cold and was desperate for a quick bite to eat. The wait for food here was a bit long through the drive through, but when the food finally arrived, it was piping hot and so needed. Warmed us up good and proper. Waiting for hot food no issue at all 🥰✨🙌

Good for a kids after football meet up, beyond that you know what you're getting...

I don’t eat at McDonald’s as often as I used to, so I can’t say for sure if this is a criticism of the whole chain or just something they’re doing at this store but the food was awful. The fries were lukewarm and almost limp as well as tasteless. My cheeseburgers were also lukewarm, although they tasted fine. The banana milkshake I had was lacking in flavour. It really wasn’t worth the calories at all. The other disappointment was that there was a lack of outdoor seating, like many we were travelling with our dog who isn’t allowed inside - this is fine but there isn’t any outdoor seating at the services either. It meant you have no choice but to sit and eat your lunch in the car which wasn’t ideal as we’d purposefully stopped to give the dog a break outside of the car. I’ve given the atmosphere a two - no reflection on the McDonald’s staff - at the end of the day it’s a service station fast food takeaway place, it’s never going to score highly!

Very busy but service was quick

Bit disappointing 😞 I thought by sitting in the food would be hot ,but I was wrong chips cold big mac cold never again 🙃

My coffee was cold and waited ages for it.

Great place been going there for years after picking kids up from Bournemouth alway pop in on way back lovely

Service was fine but opened the box to what looked like it had been thrown in should have taken a picture I know they never look like the picture but not even close 😞

A great stop off for a McDonald's on route to the car ferry in Southampton. The food was hot and delicious as well as easy to get

It's McDonald's not surprises here

Always good here, visit at least once a week, can't fault the food or staff

It was fairly late into the evening but the guy that served me was friendly and gave me an extra garlic mayo sauce so that was very lovely.

McD got the order wrong it was incomplete

Clean and food came quick and hot .was quite busy

Nice and clean place with friendly and helpful staff.

Free parking and a good place to take a break after a long drive.

Although the place was packed they did get through orders quickly. Prices are good considering every shop in the services are very expensive. Shop sandwich meal deal £7.50 so get yourself a 🍔

Its a McDonalds but not as you expect. Miserable staff, blatantly ignoring customers at the desk and slagging off their colleagues loudly. Awful experience, apart from the cleaner, who was very nice with GREAT customer service skills, unlike the rest of the team!! Disappointed.

Ok McDonalds, has the table service numbers but no option to use it. Booked eat in but still comes in a bag so seemed fairly pointless to give the option. Didn't fill the drinks to the top. Food was good, as you would expect it to be.

Popped in for breakfast. Unfortunately the app wasn't working so we had to order using their self service tills. Used their deliver to the table service. Food was hot as freshly cooked. We didn't get the monopoly stickers when food was delivered but was given them when asked. Will definitely eat there again if we are passing by.

It was an ok mcdonalds. Chips weren't great but they were very busy. I don't no if it's there seating area to clean but it wasn't very clean.

Despite the busy crowd, the staff at this McDonald's were incredibly friendly and efficient. The food was hot, fresh, and tasted great. Definitely recommend for a quick bite on the road!

Food was enjoyable but not all things available on the menu. Once again at MacDonald the milkshakes were not available, suppose it's better than my last visit in Yeovil were the milkshakes were tasteless and watery.

Stopped off here as I was travelling to Dorset. Due to some intolerances, I opted for the porridge. When I tried it, it was tepid to cold in temperature. I took it back to the counter and asked for it to be warmed up, which they did, but it was still on the cold side. The manager then put it in the microwave, and it was hot, so much better. He did apologise and rectified the situation without any fuss. Others in my party had muffins and flat breads and they were great. I also love their coffee compared to Costa. 😊

Very clean and tidy, lovely staff

Although I got the order quickly, the food was hot, but the coffee was warm and had been standing a while, so from that point on a chilly morning not great.

Busy motorway services you can rely on McD's always being the same!

massive amount of free parking for cars lorries caravans and motor homes loads of parking for disabled and loads of disability access ... ladys n gents and disabled toilets always very clean and tidy ... drive through Mcdonald and eating inn area loads of terminals and table ordering also there's a drive through costa and a spa shop that is very good priced for a service station. well worth a stop on both sides of motorway ...

It's awful, it's mcdonalds. There is no atmosphere it's mcdonalds. But the staff are always really helpful keeping in mind that they work in a horrible place with awful food and no atmosphere...and never any hot chocolate....EVER...no idea. However I recommended the fillet of fish...not for me....FOR MY WIFE....forget it millennials, it was before your time ..its a gen x thing.

Had a Big Mac meal, shared most of my chips with a murder of crows though, not sure how they get to make you feel guilty for just eating your dinner, little sideways turn of the head and suddenly you're throwing your dinner on the floor for them to share, never had a pigeon, seagull or crow share their food with me. Anyway none of this is Ronald's fault, so my rating doesn't reflect this, I would recommend eating in though if you want to enjoy all of your meal to yourself.

They were open and serving food after midnight. That's all I wanted. 2 double cheeseburgers and change from £5. That's good enough.

Seating could do with an update

There is a guy, no badge, no nothing, this guy clean the seating area, and after his going to prepare the chips and other food, no washing hands, nothing. Next time i will take a foto., I think is only in the morning, I.m a truck driver and there is my night out, on that service, I.m not eating on that mc never. Sorry but, my eyes are the best review

Like all McDonald's really, good wicket service tho and the food was freshly cooked.

Arrived at about 11pm on a Friday night. The place was filthy - food and left over bags bottles paper etas all over the floor, tables just about everywhere. Having just got off the ferry from Spain where fast food joints were spotless, I was hoping that no Spaniards would pop in to this McDonald’s as would have been highly embarrassed. The staff were lovely however but I have never been in a fast food venue that was so dirty!

It's a fast food joint on the M27. You are only going to eat there as there's nothing else.

The service was very slow, self serve orering machines not working correct and running very slow. Very long time to put order in and long wait for food

A classic. 😒 Paid for a quarter pounder, got double quarter pounder... Why does it happen so often across this chain?? Anyway, I asked them for a refund, they wanted to make me a new quarter pounder.. I had to insist on getting my money back while the staff was really reluctant towards this, on top of being simply unfriendly. Finally it succeeded, however, it cost me way too much energy convincing the staff that I really mean what I ask for.. 🤦‍♂️ it's simple, really! Well, lesson learned.

Becoming a bit"old hat" these days. Every restaurant has that"MacDobalds Smell", which I think is starting to cause me a kayak irritation!

Is what it is motorway services

Order took 25mins to arrive and burger and fries were cold. Bins overflowing and tables not wiped clean. food on floor under most tables.

After a recent drive through visit following a long horrible drive I used the drive through. I had to go back into the store to collect what was missing from the order. I was helped out quite quickly but the chips were already cold when I got back to the car. I know it was a busy time but McDonalds isn't new to the game and should be performing better.

I have to wait for 10-15 min for 2 burgers All the guys sitting around waiting for the cambelt to bring wraps and burgers

Fries weren't up to scratch, pale and not crispy. Still cooked but could be better. and they forgot my rich tomato dip!! The best part of cheesy dippers.

Great place to stop and refresh on the way. Good for family with kids, you can walk your dog around the cafe, sit outside. Toilets a bit busy but still useful.

As usual, tasteless burgers that need gherkin for some flavor. Breakfasts ok, along with Mcflurry, only reasons to go. Much better and often cheaper alternatives.

Really dirty, I had a McMuffin and it wasn’t really great but the seats where horrible not used to and it was really really dirty

MacDonald's is MacDonald's some are good some are bad

Wasn't too busy the day we visited. Seemed clean and tidy. Ordered on screen. Served quickly. Able to sit outside in garden area. Food typical McDonald's which I'm not keen on but the bacon and egg mcmuffin was ok. All tastes like synthetic processed food to me but just my thoughts. Never been able to eat McDonald's or Burger King without the food repeating on me and giving me a headache. Will eat when rest of family are but not my first choice.

Average limp cheap food that is ultra processed. Best to give it a miss!

Quick service. Hot food. Everything ok

Very disappointed. Have been there with my friend and his partner also my wife and little one. Been there on our way to Durdle door about 2 weeks ago. Though I ordered 5 burgers for all of which had included one big mac, only 4 were in the pack. We were eating in. Immediately went back to counter with my friend and showed the receipt and asked about it. I am SHOCKED, the service teenage lady said she can't do anything. Then the manage lady with color just frowned towards us saying as the pack been taken from counter to eat in table once, She can't accept make claim. Did she considered me like a Beggar??? Are we all supposed to open our packs one after another in front other customer?? Are all beggars, homeless, thieves making false claims and making McDonald Bankrupt? Paying thousands of tax year to government. Do I need to lie for a burger??????? Does she believe on a Busy motorway someone coming driving here just to falsely claim a burger???? Eventually, I made my point she unwillingly made another burger and was as rude as she could. I WAS SO SHOCKED THAT SHE TREATED ME SUCH A WAY IN FRONT OF MY FAMILY FRIENDS!!!! I tried to forget it but it was killing me from inside. MY REQUEST: PLEASE FEED 50 HOMELESS OR NEEDY PEOPLE WITH BIG MACK AND SEND THE INVOICE TO ME AND I WILL PAY IT.

It was amazing surrounded by other sogres which has a shocking atmosphere and the piece is very high 😂. However generally is it very good the Mcdonald is sick it has a ll the things. A traveler needs I would obviously recommbent it.

Waited 20 minutes for a standard order with no custom changes. Burger was burnt, chips were anemic, and customer service was terrible. Keep driving to either Burley or Winchester, don't waste your time here

Service slow even with few customers before 8am.

Getting boring. Food is so dam small now. 50 yes old and you can tell!!!

Dev as manager and all crew met has no manners how to talk to customer Wen I odar food one off staff member thro food

It's a McDonald's at a Service Station, what's not to like? Be prepared for queues during busy times!

The same really as most McDonald's, I usually score them well but this particular place the staff didn't seem that interested in what they were doing. We asked for a sausage and egg mc muffin with no cheese , took it to the car to eat because it was such a nice day 🌞 it had cheese in it , went back told the member of staff & asked could we just have a normal bacon roll ? It came in a bag again opened it "SAUSAGE AND EGG" just walked out 😡 don't like to repeat myself again and again.

It's McDonald's, nothing more to say you know it's bad for us but we still get them every now and then.

Quick serv food great if you are hungry

Very good prices, I think they are better than in Poland

It is what it is , road side junk food :)

Great place for cheap fast food

Food is hot and drinks clean and tidy

Food was not good, burger meat was dried out, obviously cooked earlier in the day and the burgers all stone cold

rubbish McDonald's not for me BK Far Superior in every aspect