McDonald's in Cornwall, Isles of Scilly

Nice fresh hot food. Clean restaurant nice polite staff.

Chocolate milkshake, thick crazy and Chocolaty mmm hot salty fries and cheeseburger was delicious, staff were polite and helpful drivethrough was efficient and polite.

I popped in to grab the kids an early tea on the way home from shopping. Unfortunately my order was initially wrong but a lovely member of staff name Kerris sorted it out for me. She made sure my order was completely redone so that it was all hot. I was pleasantly surprised at the level of customer service I received. Usually the staff can be almost robotic so it was a pleasant surprise to be treated with a smile and above all respect. Thank you!

Food is usually good, the service is generally acceptable, but rarely does it go above and beyond. Atmosphere is what you make it...... I hate having to park up to wait for my order to be brought out, the food tends to be colder than should be acceptable

Ordered on the Macdonalds app, again... they messed up the order, time and time again. Systematic failure, I'm not sure why they can't give it a quick check before setting it out for delivery.

Objectively the worst McDonald's out there. Bad on a continuous basis. Always messing up the orders. Embarrassing.

This McDonald's restaurant is representative of the chain. I recommend utilizing the online ordering system, particularly during peak lunchtime periods.

Slow food! (It's after 7pm on a Monday) 22 minutes we waited in the end and the chips were sat on a tray for 10 of those minutes while they waited for a burger to be cooked!? I watched them serve in-house customers all the half cold fries that had be sat on trays or left under their warmer (if you were lucky!) while fresh batches are made packed for delivery? All their timing are off and nothing seemed ready at the same time. We all know MD's cardboard chips come as part of the experience! But Ive had a few really good orders from this location, so thought their standards were a little better. The older lady out the front seems lovely though, but doesn't look to be doing much more than chatting and wiping tables when everyone else is rushing round. I guess McDonald's can afford the wages lol!

Very nice manageress today (the ones who wear the yellow tie things). Very accommodating and deserves credit for making a grey Saturday a bit better :)

Ordered at 6:15. Food picked up at 6:42. Food delivered stone cold at 20:17. No ability to chase order. McDonald’s blame UBER. McDonald chose their delivery partner. Order went back to McDonald’s with one driver, then they sent the same food out again. Same food. Imagine being happy to send out food at 8pm that has been bagged at 18:42. This is not the first instance of shoddy service and cold food. Never be eating there again. I recommend you don’t either.

Serves a purpose. I wouldn't recommend it for a gourmet experience.

Ordered delivery and missing 2 items. Have ordered here several times and this is not the 1st time it's happened. You expect to get what you pay for not spending and having pretty much half your meal missing.

Good staff all work hard to please everyone.

It's McDonald's what else do you expect

The food was really nice and delicious, the fries were alright. The staff were extremely friendly and I didn't have to shout.

Overall pretty good with the odd error preparing my orders. (Mainly missing items from the order)The regular app problems are annoying for customers and staff alike so hopefully that'll be fixed soon

If Jamie the duty manager has ever attended a customer service course I would be amazed. Unhelpful, rude and any issues contact the app team it’s nothing to do with me or the store. Verging on passive aggressive and wouldn’t be someone I would employ to deal with any customer and full sympathy to his team . Oh yes and food orders generally always wrong so check before you drive as they like to put the things in you don’t want .

Rude cleaner lady and rude manager

I normally stop by here after picking up my juicey melons in town. Got to pick up a chicken royale with extra mayo

I come here mainly because of the fast charger for my car. Very reliable charger and fast. I can get something to eat, charge my car and do some admin work. Perfect 👌

We found blood and egg shells in our egg muffin, when we went up to them the manager completely disregard the blood and said they could do nothing about the shell, no refund or form of repayment at all. Terrible service don't go here

There was a queue on arrival at the drive-through. It went down quite quickly. Food came out within minutes. Unfortunately, we weren't asked if we'd like any dips(could have been our fault for not asking). Milkshake was made well.

Always go there nice and friendly stalf.

Great throughout, clean restaurant and toilets. Plenty of staff, lovely food and drink.

Great McDonald's very busy but found parking and seating. Visited around 2pm. Food was good.

It's quite McDonald's you know why you are there

Ordered food via the drive-thru at approx. 21:20. Once arrived home (approx. 5m away) it was discovered that 2 toffee apple pies, 1 bbq sauce and a straw were missing from the order. I travelled back to request for the missing items which staff were happy to sort and apologised, but no free menu item was offered for the inconvenience of travelling back to retrieve my missing items. Also food was barly warm after the 5m car journey back home. All this probably because they were in a rush to go home. It is frequent for staff at this McDonalds to forget sauces and apple pies. Needless to say I highly recommend checking the contents of your bags prior to leaving to make sure you have got everything you ordered and payed for

Good food, just not packed well... you know what effect a fly leaves on your windshield?

Just picked something up for the kids tonight as we were passing. Get home to find regular chips missing and a happy meal without chips also. How hard is it to get these simple orders correct? Disappointed children 😞

I’m very disappointed as me and my friend were going through the drive through and got called a ‘pair of dogs’ by the manager Morgan me and my friend are deeply upset and can’t believe it we luckily got a full refund from the ever so lovely Tom. Absolutely disgraceful behaviour talking to two young teenage girls.

Standard food. Clean restaurant. Great staff.

Fast service and brought to the table. All good

They forgot 3 out of my nine chicken nuggets AND gave me two medium iced lattes instead of larges. Do better. Also stank like fish

Popped in to study pre work time. Clean and efficient

Drive through was very busy, both lanes open. We had three cars on the left go through while we were waiting to order on the right. I would have thought it would alternate sides? Service when we collected order from window was very disappointing. He was sharp and abrupt. I ordered 20 chicken nuggets. I was given two sauces of my choice. I asked nicely for some more and got two more slumped in my hand. There was no service with a smile. Food wasn't amazing. We live in playing place, I asked why they have stopped delivering and they couldn't answer me. I'm very disappointed, the first solid food I've had in two weeks after a tooth extraction went wrong. Should of ordered pizza instead ☹️

I visit this McDonald's often, and the staff at the window are always polite, sweet, smiling, and kind. They truly enhance the experience and are a real asset to the place. A huge compliment to them for their excellent service, making every visit enjoyable. 5 stars for the amazing staff and 5 stars for the delicious food too!

The app was malfunctioning but the staff weren't so all good, apart from me not receiving the 2nd Hash Brown I paid for!

Just pasing though i would eat a Mcdonald if you give them away

Over priced poor food, hamburgers not straight, look like they've been sat on. As usual asked for sauces, had to wait in the bay and no sauces in bag. Girl couldn't even smile who handed out food. Manager clearly not checking things

Fries we're cold and burger buns were over cooked ordered a twix latte that didn't taste like a twix latte not satisfied with it to be honest.

I'm a builder i go in to get coffee, told off for making the tiled floor dirty I apologise then moody older lady strted throwing her opinions at me, its to early for this sort of confrontation after I said sorry, still telling me off like a moody mum lol then in mid moan told off school kids for being kids?thought customer was right?thought macdonalds staff where support to be friendly? Well j won't be wasting my money there anymore.

The atmosphere was bespoke and fine tuned

The people can’t do there jobs, don’t have a clue and can’t read English and can’t do the orders as asked and forgets half the orders and then tell you they can’t do anything about it, absolutely useless place filled with useless people

The Big Mac bday burger was awesome

Very quiet but 15 mins to deliver to table - food then lukewarm Had no time to reorder

You can't go wrong with a cheeky Maccies

Recently had a double cheeseburger (if that's what it's called), as my son likes an occasional MacD if we're pushed for time. Frankly it was tasteless. The "burgers" had no seasoning, and were indistinguishable from cardboard. We all know that what you get bears no resemblance to the advertising posters. But the lack of flavour/taste was astonishing! Absolutely awful.

Where I live I never go to McDonald's anymore. They are not very clean, staff clearly can't be bothered and usually my order is wrong. I was very dubious when we came here for breakfast but it was a stop on our way home from holiday. This particular venue is clean, staff are extremely attentive and chatted to us. Very polite and helpful. My breakfast tasted much less greasy than I am used to. Thoroughly enjoyed my breakfast and restaurants in the south east would do very well to come here and see how it should be done.

Order wrong, just mess everything up

Fries nice, hot and fresh. Bigmac was lovely.

Brilliant food ,clean premises.

Your crew member Grant is by far the nicest mcdonalds employee we have ever been served by. The 5 stars is for him.

Most of the time a good service and the branch and site is kept clean ish, But im avoid mcdonals because its becom very expensive for what it is.

Didn’t serve me very quickly but food good

Worst McDonald’s in Cornwall food is always cold drinks always flat and the place stinks of burnt fat

fries are always not cooked enough i know you guys are probably always in a rush especially at tea time but is it that hard to make sure everything is good and worth the value of money ppl are paying.I just came back from this mc donalds and the milkshake i payed for is ruined, it came with the syrup sat at the bottom unmixed with no straw i had to come home to get a straw and stir it up and it became a very dark pink i am disappointed to say at the most !!However, we didnt have a problem with having to wait for our food for a long amount of time.

Food cold. Strawberry milkshake was 95% strawberry and bottom was 5% chocolate at the bottom. Crazy. All I got was 'sorry bout that'.

Just been back for a breakfast & burgers was very greasy but otherwise OK Disappointed as my hot drink was handled 4 times and was stuck on internal counter by several people! After all we have been through about bacterial & viral cleanliness with no handling stuff just hope they all had clean hands!? Only to have it handed to myself by the person who made it after sitting there for a while! Does this look like a yummy toffee latte but I had to run back to hospital as I had just been called.

All because of Grant, a trainee who gave us better customer service than any fancy restaurant. We’ve been here over 100 times and grants approach on the drive thru was fantastic! We hope to see more people like grant.

Quick service but got the order wrong twice.

Rude staff, poor management and constantly getting orders wrong which is also often cold 🥶 it's very clear they simply just don't care about their customers or the food that is being prepared, worst branch I have ever visited in cornwall unfortunately it's my nearest.

Well done guys! Best McDonald's burger I've had and nuggets were spot on! Came in 15 mins before closing through the drive through and GRANT the trainee was so cheerful and is a true asset to the team. Well done 👍

Ordered through app and food was served quickly and was hot and fresh. They sorted an issue with incorrect item ( chicken nuggets instead of selects) quickly

Food is always served piping hot unlike many other branches. Staff were friendly and greeted me with a smile. The Drive Thru service was very slow, but again staff made up for it with their friendliness. Very useful for a quick pit-stop. As a pescatarian, I did struggle a fair bit, as I highlighted below. It would be great to see more vegetarian options in future.

my trip to mcdonald’s truro was unfortunately ruined by a certain member of staff who circled the restaurant and shouted at anyone she could find a problem with. Multiple people in this restaurant had complained about her on the day but apparently this is a common theme with this member of staff. After me and my friends had payed for a big meal we sat down but unfortunately one of our friends could not afford a meal so was snacking on our food and having small snacks of his own dinner. we are fully aware of the rule of eating in the restaurant without mcdonald’s food and wouldn’t have mind being told if this staff member wasn’t so patronising and rude, explaining that she would kick us out if we didn’t comply. She then approached a young boy who had a chocolate bar and shouted at him saying “put it in your lunchbox now”. this is a mcdonald’s restaurant not alcatraz… people do not deserve to be spoken to in this manner, especially not young people. This is unacceptable behaviour and people do not need to feel threatened in a mcdonald’s menu. Hey! at least she gave gordon ramsey a run for his money.

This McDonald's had the worst seating I have ever had the misfortune of using.

Horrible staff, one of them barked at my friend while on shift!? I think his name was Bailey?

We ordered as it was not that bisy we thought it would not take long we ordered are meal and was told to wate in the bay as there was a queue behind us we sat in the wateing bay for 24 mins then some bloke come out didn't say anything past the food through the window and left no sorry for the wate or anything then the chips we had was cold and the chicken nuggets was warm the only thing was nice was the drink won't be going back there 😡😡and will tell all my family .

Always busy enough to get something wrong with the order, but the food is good enough that I still go back.

Slowest and most useless McDonald's I've ever been too.

Gave me burger with pickles when I ordered without

The food wasn't packing too good. packed sloppily, the rolls are often not wrapped in paper, they look as if they were placed on paper. When you take a burger from the bag, it falls out of the paper. this is often the case

Fantastic very friendly.Food one of the best McDonald's in our area nothing was to much trouble for the staff

Smelt bad and service was slooow

The slowest McDonald's I have ever been to supposed to be fast food 30 minute wait for a big mack and a happy meal staff blaming the universally nearby obviously can't cope avoid if your in a rush

Why does everyone throw their dirt into the field?

Always long waits and orders don't get dealt with accurately

As always and you can charge electrically... why ALWAYS there? .... Instavolt... always works

I used the drive-thru service. Food and service were excellent. I'm sure the atmosphere would have been the same had I gone inside. Thank you.

Drove in for a McFlurry and a strawberry milkshake. Queued for ages. No McFlurrys again! So went for a chocolate milkshake instead. Got charged over £5 for 2 medium milkshakes. Drive away with a banana milkshake instead of the strawberry. So got charged a lot of money and waited a long time to not even get what we wanted! Very disappointed!

Busy place, as the college is opposite. Good food. Fast service and fresh.

It's maccys you get decent food at decent prices

Came to McDonald’s and received our takeaway. The chips were thrown in the bag on their side carelessly so they were already spilling out. We had to the wait for them to repack the order.

One item unavailable despite being able to order. Service OK

Ordered McDelivery breakfast at 10:40. They kept me waiting until 12:10 only to tell me they had cancelled my order. Not impressed!

Absolute disgrace, always something broken or not working, flurry machine, milkshake machine. Waste of time, when I asked for burger sauce, they drowned my burger, awful place. 😖 Its now 2023 and the milkshake machine is still broken, apparently, or maybe they're too lazy to clean it. Here again April 2024...and what a surprise....the milkshake machine is broken, order was wrong and chips were cold. No serviettes or sauce offered.....where the job pride????

Great place to get food on the go. The staff are also very good at their jobs. Had a particularly pleasing encounter with Cameron.

This branch was completely overwhelmed when we arrived. We had pre ordered on the app but our order was not ready and we were parked up. After waiting for ages an order arrived but it wasn't ours. Sent it back then my partner went inside to see where our order was. It was in a long, long list of orders waiting to be fulfilled. We finally got our order but found no napkins dips or milk in the bag. Disappointed that the staff were working so hard but struggling so much to keep up. Overwhelmed with orders, both people in branch but also the Ubereats drivers waiting.

Full of students as you might expect being so close to the college. The staff clear the queues really quickly which is great

I only had a coffee but it wasn't the cleanest McDs I've been to.

Used the self service order point with the help of a very helpful member of staff. Order simple very quickly, enjoyed the meal.

Wish I could leave no star... everytime I order I am praying to get the sauces I order, straws etc. Sometimes I get things I didn't actually order. Less laughing and messing about behind the counters and more paying attention to the actual job would be better. Ridiculous. It's not that hard to get an order together....

The staff here are lovely and have to deal with some absolute ratbags. The customer shouting abuse tonight made me feel so sad for these poor guys and girls who do their best. Loved my food tonight. Chin up guys x

Other than waiting in the queue to place a drive through order, and the car that arrived after I was asked to wait, was served instantly and went to the window while I was still waiting to be served, which really pi&&ed me off,..... other than that, everything was OK My pet hate is people pushing in front of others when queuing.

It's OK if ..if you don't mind getting the wrong order

Arrived at drive-through at 10:55 only to find they'd already closed. Supposed to be open till 11:00. If you are advertised as being open till a certain time you should be. Disappointed.

Nice and friendly stalf and nice and clean in here food good asual

I ordered 40 sweet and sour sauces and they gave me one, now I can't feed my family, why would you let me order that many if I can't receive that many

Drive trough was a joke. Used App code to order a burger and drink with nuggets on a deal. Had to go into the store to point out they had not given the nuggets. At this point they tried charging me again for the nuggets. When I left I also found that they'd given me the wrong burger too. Terrible service, worth travelling on to the next food stop or just going to Pizza Hut next door.

Always seems to be a problem with their milkshake machine compared to all other macdonnalds in the area. Management needs to get a grip.