McDonald's in Cherwell

Very quick at doing our order, very easy parking

Staff always look like they don't want to be there, And food nearly always cold, So try not to use McDonalds alot

Quick service. Food delivered to table, hot and freshly made.

03/10/2024 1:00 am nobody responded on drive way inside more the 2 person, I think slipping on work.

It's McDonald's. Can't really fault it.

Didn't eat, just had a caramel coffee which was absolutely gorgeous and much cheaper than Costa or Starbucks !

Very friendly staff and food was warm, for a change. Clean toilets and generally spotless. A very good experience for McDonald's

If you eat in it's great, if you order a delivery it's stone cold

I didn't have a promised oat latte,

I know the reviews aren't all good here. But my experience was almost perfection. Service was quick, polite. Food was hot and the highest quality at a McDonald's I have experienced in a long time. Staff all seemed busy, attentive, happy and smiling. They were all interacting happily with the manager who clearly runs a very good team. "Best McDonald's ever" according to my son.

It's a mac donalds, wood was average but as expected, staff were good but atmosphere was dead but what I expected to be fair. No faults but your reviewing a mac donalds

Drive through just had 2 cheese burgers neither had onion or gherkin in terrible

Ordered vegan burger and was given meat. Also ordered a chicken burger and was given one that had likely been made a while ago and left under a heater-because it was rock hard. Chips were also tepid, so again, not fresh. This was ordered at the drive-through in the early hours of the morning, so I only discovered this after driving off. Feels as though they take advantage of people that are likely not coming back.

The grilled chicken salad had a lot of lettuce and not much else. Plus, the fork was not strong enough to use. Toilets were clean. I liked the funky designs on the walls. Overall, a fair McDonald’s example of a good restaurant. Just need to sort the salad.

This appears to be a Big Mac! Horrendous display of lack of effort and care- awful awful awful!

Nice staff food cooked well and the place is kept clean

Bought a coffee at 3am but to be honest I am really unlikely to eat here

Drive through experience wasn't great, arrived and then had to wait for 10min to be served whilst the other queue was able to order their food. Was told there was a payment issue with the customers infront of us but that shouldn't have kept us waiting.

Excellent service. Usually very busy but wasn't today, hence better than usual service. The busier it gets the more average the overall experience.

I ordered nuggets that were sticky like a sponge. No more McDonald's in England.

Not "open" 24 hours! Note out of hours the restaraunt and toilets are not open you have to use the drive through they dont appear to have any staff to run it I placed an order and waited for over 10mins with only 2 cars in front not moving, gave up and drove off......waste of time

26° outside waited in the drive through to be told they had stopped doing McFlurrys for the day

Great place. Great atmosphere, good food, helpful and nice staff. I recommend

Excellent service . Lovey staff . Top notch.

Absolutely appalling state of toilets, took my son to the men’s toilets and there was no toilet roll in any of the men’s toilets and there poo all over one of the toilet seats and in the other cubicle. The place looks like it is in utter chaos didn’t stay to order food after that experience

Had to take the chips back as soggy and cold, they exchanged but were the same. Had MC Chicken sandwich which was also soggy. Wasn't that they were busy as they were really quiet..wonder why?

Generally clean and modern McDonald's, although the toilets need some attention. Tablets for the kids to play on. Food delivered to table. Parking is part of the broader shopping site; usually reasonably busy.

Need to keep an eye if it’s takeaway my rolls had eggs missing

Fast food can not ever be perfect, but McDonald's certainly rates high. I am a regular there, and McDonald's is my FIRST choice 😋 when it comes to getting an enjoyable Stop Gap or even a substitute for a regular meal when time is an issue. I guess that is why they call it Fast Food.

Very helpful and friendly staff. The food is fresh and served quickly. I will gladly return again.

Just another McDonalds with plenty of parking. Always busy.

Food served quickly and of good quality. Clean and tidy

It's McDonald's... Much like any other honestly. Could do with staff cleaning tables more often.

DO NOT GO HERE OR ORDER FROM HERE ON JUST EAT. THEY WILL SEND YOU HALF OF THE WRONG ORDER AND THEN CHARGE YOU ANYWAY. All absolutely terrible. You can't even order on just eat from here without there being multiple issues. Avoid the hassle and go someone else, it's not worth it.

Very busy. Couldn't get coffee, broken machine.

Usual McDonald's experience, a bit busy on a Friday evening but we were still served quickly. The self service screens work really well. Food was up to the usual standards and no issues despite customising the order.

I used to love the old way McDonald's cooked their food, you used to be able to have your burger in seconds as they were lined up on a rack, wrapped in paper ready to go. These days you have to order through a machine, wait ages for your number to be called and collect the package of food n drink then going back cos yr order is wrong cold frozen buns n tasteless milkshake. I tried the one at Banbury thinking it must be better than others and how wrong I was. I ordered late at night from McDonald's once, my veggie meal turned up cold with beef burgers, never again. I always go to the roadside burger van now, food is so much better with friendly staff.

Always cold food in here. Pale fries, cheeseburger cheese unmelted. It's not the first time and only in this branch. Are they trying to save electricity or what??

someone didnt flush the toilet and the urnials were flooding. when notifed the staff cleaned it instantly ❤

Most reliable fast food service in the industry.

Every single time they miss something off of the order at the drive through

As a long distance van driver, this is one of the few places that I can stop and park for a quick comfort break and something reasonably priced to eat

Super handy McDonald's a few minutes off the m40 jn 11. Drive thru means no need to even get out of the car. Milkshake machine has been broken on a couple of occasions

Very disappointed today, I ordered through JustEat and my order arrived cold and missing the main things?! Burgers!! JustEat's website is completely backwards and I wasn't able to contact JustEat however their website said to call the store. I called them and was told by a mcdonalds staff member over the phone that if I drove down there they would replace my cold/missing food. I get to mcdonalds and speak to a manager who then proceeded to tell me he couldn't replace the food at all due to regulations and that it was JustEat that I would need to contact. After all this I returned home with no food, less fuel in my car and still paying a delivery charge which was non refundable and to top it off my refund is "under review" so might not even process 👍🏻 shocking service from both Mcdonalds and JustEat no accountability from either. Never again.

Absolutely disgusting manager - Alyssa (can’t remember her name ) She was racist! you could tell from her facial expressions and ended up not getting served that evening. So disgusting

Fast service ,friendly staff and cleaned quickly no mess on tables loo's clean and paper in its place plenty of parking we ate wrap of the day meals great grandson kids meal

Drive through....why oh why can you never ever get the order right? There is always something missing or incorrect, how difficult can it be 😂

Quick stop after some shopping, easy to order, food was good

Visited at 11.45am on a Thursday and could not find a clean table so asked a member of staff for some cleaning products in order to clean a table down so we could eat in. This staff member then took me to a cleaning station and proceed to try and pass me a bottle of sanitizer and a roll of kitchen towl but in the process dropped a large stack of trays on our feet, thankfully I managed to jump clear and 8 out of the 24 trays smashed! Thank good it wasn't on my toes. The food was good and right as we were leaving my son ordered a cheeky Mcflurry which was delivered to the table by a young chap (early 20's) with impeccable manors and customer service, you mate will go far in life. My lad went to the toilet before we left but came straight back and said it was Disgusting and he would wait until we got home 🤮

4 things were not packed, 2 large portions of fries baked and two Pie’s this isn't the first time we ordered food online and half of it wasn't packed.

The internal environment is very cozy and all the employees are very helpful. There is also a very pleasant external environment for people who like to eat outdoors with friends or family.

Sadly, our food is often just lukewarm and we have to send it back. The staff don't seem to like that but I do expect my food to be hot. They do table service, drive thru, car park service and outside deliveries. Maybe this is all just a bit too much???? We do really like the food which is why we continue to visit because sometimes it is hot and they do a great hot chocolate.

Good food was great, apart from servic, being the only customer in store I had to wait as they give priority to thier online deliveries. I had to approach them to put my food on a tray as I could see it had been made and was on screen to serve.

Went through the drive-thru last night, approximately 18:30. A young female served me about 50 ml less than a normal sized cup of Hot Chocolate. Will be checking next time before driving away.

Alright, not the best McDonald's I have been to. They got our order wrong, then missed our drink from the order, and the ice cream was half melted when I got it.

Really nice food and a decent service

Standard Mcs nothing to complain about.

Updated review. This location is consistently busy. The best thing the owner can do is to put up a higher sound barrier wall to relieve the freeway noise that makes it extremely challenging to place an order at the drive-through as neither the McDonald's worker nor the customer can communicate adequately. It never fails to happen repeatedly. The loud freeway traffic creates telecommunication havoc that results in incorrect customer orders, and we, the patrons, have the inconvenience of driving around again to place another order to fix the order error. To receive decent service from the drive-through is hit or miss, depending on the skills of the worker(s) serving during your visit. We got lucky one day when the young female worker at the drive-through (around 4 pm-5 pm) was absolutely brilliant. The horrific loud highway traffic nearby made it impossible to convey our order using the speaker box, so she asked us to drive up to the first window. She provided exceptional customer service by being welcoming, courteous, patient, and helpful, which made our experience better for this particular visit. It was noticeable that the fries were less soggy this time. There's room for improvement to make them crisper. Appreciate the effort for less soggy fries today. Customer service must be consistent (proper CS training and skilled hiring ). Workers need to take the initiative to make modifications that bring customer satisfaction and not be robotic, working with minimal effort just to collect a paycheck. If you're not happy at your job it shows. Move on and open the door of opportunity for someone else who's a genuine people person who smiles and has pride in the quality of work they do at their job in serving the public. Thank you to those who enjoy their job and shine with that lit smile. Cheers.

The manager is very rude and genuinely is out of his depth in his job, he hasn't got a clue what he is doing, the service is terrible and the food was inedible 💯🤦🤷🏻🍩

Tried the mccrispy and loved it

Again bits of the order have been missed with our delivery, all food was cold, fries over cooked and all this for the great value of £40 absolute joke, worst McDonald's ever, avoid this mcdonalds

Rude staff and orders are always wrong

We had a night drive thru and the person who's taking order is rude and unfriendly at all. My husband says good evening to her but no responds. The fries were to too small even if you order a Large fries!! Wers the justice?! Of paying Large orders?!! Please make things right! As we pay the right amount!

Burger just a bit limp and burger not much taste.

Every time we order from this McDonald's there is ALWAYS something missing or the order just doesn't turn up (This has happened on 2 separate occasions to me and my partner) Absolutely awful service. Have never had a problem with any other local mcdonalds. This establishment need an urgent review from upper management!

Ordered via app, took way too long to be prepared - the restaurant wasn't really that busy. Mcflurry was half melted when I received it and the chips were on the cold side.

We bought two spicy chicken burger meals and when we got home the chicken burgers were dry and overcooked. They must have been sitting on a hot plate waiting for someone to buy them. Not worth driving back. Just won't go again.

Very poor service with there delivery,my meal is showing delivered on the app but actually I haven't received it for almost two hours ,I contact them and there just ending my call

The worst McDonald in Banbury. Chicken Selects nearly raw meat, tasted strange.

We placed a complicated order with all food and drink items customised. Everything arrived correct within a few minutes. Table service was polite. All in all one of the best McDonald’s experiences we’ve had!

I can't fault it...really superb good quality...diarrhoea hour later...recommend for a clear out..

Purchased a meal through uber eats .took over a hour to be delivered. Was all cold .missing food .half a milkshake.to be told by uber eats we can't have a refund was rude .put the phone down. Then called macdonalds to be told they could do nothing was also rude ,again the phone put down .so we have paid for a service we didn't receive .also its theft taking money without giving you the items that was paid for. A absolute disgrace

Not the cleanest McDonald's I've been to ,poor presentation of food even by McDonald's standards.

We went through the driveway for convenience today, and both employees were super polite that served us. What was missing was one medium chips, which was disappointing. Overall OK today. 👍🏻

Powiem tak, jeszcze tak niemiłej i niekompetentnej obsługi w życiu nie widziałem. Nie dość, ze nie chcieli przyjąć banknotu 50 funtów to patrzyli sie na człowieka jak na przestępcę. Pięć osób musiało aż sprawdzić banknot, czy przypadkiem nie jest podrobiony. Jakby tego było mało menedżer, który wkoncu po 20 minutach potwierdził jego autentyczność ,, poprostu przyszedł i spojrzał na banknot jak wcześniejsi pracownicy…” nie wydał poprawnie reszty. Po przeliczeniu brakowało dziewięciu funtów. Mam wrażenie że pracownicy liczą na to, że turysta/obcokrajowiec nie przeliczy pieniędzy i restauracja na tym zarobi… Co do jedzenia również nie jest dobrze. Mięso w burgerze jest suche a całe danie zimne i bez smaku. To samo sie tyczy nuggetsów, które były zimne oraz twarde. NIGDY WIĘCEJ!!! Jednak McDonald’s w Polsce smaczniejszy i o wiele przyjemniejszy dla gości. I will say this, I have never seen such rude and incompetent service in my life. Not only did they not want to accept the 50 pound note, but they looked at the person as a criminal. Five people had to check the banknote to see if it was counterfeit. As if that wasn't enough, the manager, who finally confirmed its authenticity after 20 minutes, "just came and looked at the banknote like previous employees..." did not give the change correctly. After the conversion, nine pounds were missing. I have the impression that the employees hope that the tourist/foreigner will not count the money and the restaurant will make money from it... The food is also not good. The meat in the burger is dry and the entire dish is cold and tasteless. The same applies to the nuggets, which were cold and hard. NEVER AGAIN!!! However, McDonald's in Poland is tastier and much more pleasant for guests.

Took over 20 minutes for our food to be ready when we finally got it, burgers were cold as were the chips, took them back and was angrily told that it's not the chips we're just chucked in a microwave and given back, needless to say we took them back again and after failing to meet a decent standard we half ate our meal and left

Visited for breakfast at 7:50am. Used the app to order and service was fast and with a smile. The only downside was it was very cold.

This location needs to be close ✅ Stop hire people with no experience and no capability to learn and been responsible.

I never do write ups about McDs as we all know what to expect, however for the last three weeks I've visited as part of a long commute. The gents toilets have been out of order throughout this time leaving just two urinals. The floor is constantly wet and the rest room dirty. It's a food establishment, if you can't get the toilets right what can we expect of the food prep area?

Ordered food, paid cash. Nice lad serving handed me my change, I noticed one of the coins wasn't a uk coin so handed it back to him to swap. No problem there. He calls over the manager Assjad, dirty untucked shirt, buttons missing, belly popping out, proceeds to cough in my direction no covering his mouth no apology. I stepped back from the counter obviously unimpressed. Disgusting dirty character.

Amazing customer service! Special shout out to Rhian! (hopefully spelt the name right) always happy when we come in and always goes above and beyond to deliver fantastic service with a friendly smile! Deffinatly deserves a pay raise for her brilliant service! Plus she made us a balloon doggy! So cute lol!

Great shopping area can't co plain it's mcdonalds

Incomplete order.. when complain just laughed at me

Never eat there Again because !!!

Either McFlurry tubs gone bigger or ice cream portions became smaller. Only 136g of ice cream including tub.

Went for a breakfast here few days ago. Massively impressed with the cleanliness of the place both inside and out. One lady took the time to pick something stuck on the dust mat - this doesn't have to be done but she did it. Food is as you expect from here.

Another visit, another order for a box or 20 nuggets. ANOTHER box of 19 nuggets provided. At least now I know to count them while still sat in the drive thru.

Every time we go to this particular McDonald's, it seems that we always receive an order that's either got the wrong items in it or has gone cold. For example, I ordered a plain double cheeseburger with bacon and ended up with a chicken mayo with no mayo with cheese. Another time we went all the chips were cold, white and pale, to the point that they just tasted like raw potatoes. It's clean and the atmosphere is ok but the food is just not acceptable, especially considering 99% of the other McDonald's we've gone to including the other Banbury, have been completely fine.

The food took 20 minutes to receive. The seating area was empty. But the employees were just having a great time messing around and having a good laugh. One older lady was walking around cleaning. It's sad to see she was only one there to work while the other employees were having a good time. The burgers were between warm and cold. The fries were pale white either old or not cooked long enough because they were cold. This is the worst McDonald's I ever have been to with my family. Maybe management should have standards.

Myself and my work colleagues take turns buying for everyone from here,polite service and generally a very short wait for your order.A slight inconvenience last time due to the card machine not working on the drive through(cash only) the ones inside were working which I was informed about which I didn't mind taking the time to go in and pay.

Great place tou eat. Fries were actually hot

One of the better ones I have been to

Top notch service with good, fast food. The bay is also perfectly located - it's just in front of the drive through (easy to get into).

Pleasant. Good, quick service food of good standards 👍

Josephine was a lovely worker there she had a big smile the whole time and was wonderful. Made sure I had everything I needed.

Beand new topping on your burger 🤢🤢🤢🤢🤮🤮🤮

ANOTHER time with 19 nuggets in the box of 20. This is week after week. I’m f it was by chance then there’s occasionally 21, but when it’s 19 like four times in a row it’s more like it’s deliberate.

Didt get the 2nd burger and fries were spilt everywhere, I did it through the McDonald’s app and can’t request refund. Pepes peri peri to the moon 🌙

Stopped off here while travelling North on the M40. I prefer to stop here instead of motorway services as it's not as expensive, less hectic and feels like more of a break in the driving.

Was appalled at the way the manager treated his staff in front of customers. Then he thought it was funny when we told him it was unacceptable to speak to anyone in that manner. The service from the staff was very good. Just not the Manager