McDonald's in King's Lynn and West Norfolk

We went in the drive through earlier, we always go here and have never ever had a problem before. Sadly, one of our burgers were wrong and unfortunately we’re not given a receipt, despite it being on the system and calling to complain and my partner disputing this within the restaurant, we spoke to the “manager” and were essentially told we were lying. However, I would have expected a better response such as a refund or a replacement, I believe this isn’t how you deal with customers, as that is not professional in any way! And anyone that works in retail/ customer service would understand that. We will not be returning due to how unprofessional and narrow minded this person was. Which has left us feeling very disappointed as “ the customer is always right “ if there is a way you can listen to the intercom etc, the conversation will be there! We received two burgers, with the correct labels on YES! However, upon ordering the Philly cheese stack, no pickles does NOT mean a completely plain burger! Just admit that you were wrong! Check the CCTV all you like! We haven’t denied the labels by any means, we have both tried to explain the incident but, you simply will not acknowledge you are wrong!

Honestly, this is the worst as far as McDonald’s go locally. Staff are nice to your face (when they notice you’re there) but not a lot seems to get done. Countless times I’ve been asked to park up, just to be forgotten for 10-20 minutes, the food is rarely up to standard and things like the chips going in the bag upside down. Choose a longer drive to somewhere less disappointing xoxo

Came here on a Sunday afternoon with my father for a coffee and hot chocolate whilst in the area. It was busy so we did have to wait a while in the drive thru but the young man did apologise when we got to the speaker. Both the first and last window attendants were courteous and polite and handled our drinks with care. I asked for extra sugar and was accommodated eithout issue. The carpark is a decent size and there is electric car charging if required.

It's McDonald's it's ok not fast food any more

Went through the drive through had to wait 15 minutes for our meal and when it came out the hash browns were hot but the sausage muffin’s were just warm

This McDonald's has to be the worst store within the chain I have waited 35 mins for two burgers. I have received the wrong order on several occasions. Today I waited for over 30 mins for my order. And I was only 2nd in lne . Sorry to complain but nothing ever improves at this store.

Food was cold after waiting over ten mins then didn't bring us any drinks nobody waiting in front either

Luke warm food, soggy chips, missing items, nothing appeared fresh, expensive for the quality, dirty floor.

Very busy but clean and good value.

Only two disabled bays in otherwise large car park, flawed design. Food had Cheese missing from burger, had to go and ask for it to be added. Not the best start but of three meals that was the only error. Staff were conducting interview on family table which seemed unprofessional, and we had to sit on the bar stool area due to lack of space. Food was reasonably quick to come out and ice cream even quicker. Wireless charging on some tables a nice bonus. Toilets the subject of local teenagers switching off hand dryers and general mischief which affected the atmosphere but not restaurants fault.

Food takes one hour to get here no cheese in my CHEESE QUARTER POUNDER disgrace

The worst McDonald’s in Norfolk. Absolutely useless, sat in drive through for half an hour. All gormless. Wouldn’t trust the staffs hygiene let alone eat the food

Something is missing from my order every time I go.

Sunday 16/02/2025 11:20am take 40 minutes to get a cheeseburger and a portion of french fries,slowest fast food ever ,never come back in my life

If there was <1 they would get that. Slow cold and wrong order. What more could they get wrong.

Staff is unaware of people waiting ages for orders , everyone is overweight and super slow . Everyone is having a chatt instead. Useless

We use the app to order our food and we found this store to be very good

Service hopelessly slow on drive thru...32 minutes to get a coffee ..we all just sat there ...and once your there you cannot get out .. happened so many times now I won't be going back

Lovely staff. Good food. Clean and cheap

I love McDonalds for a start but this place, my local McDonalds is one of the worst I've had the displeasure of eating at. The service is miserably slow and when you do eventually get your food, something will inevitably be wrong. You'll then have the pleasure of waiting an inordinate amount of time for someone to then "serve" you at the counter, all while the rest of your food goes cold.

Food service was ok, no staff members to take order. Was too much reliant on self service machines

Myself and a colleague came in yesterday. First time in the area. First impressions were good. The place wasn’t busy. The restaurant area was clean. The loos were all working, and spotlessly clean. The staff were friendly. The food was delivered to the table promptly. It’s was all correct, tasty and hot. I accidentally left my wallet when I left. When I telephoned later, I wasn’t hopeful, but the staff had found it and popped it in the safe for me. A big thumbs up all round.

Very poor service. Went through the drive thru and when food was brought out nuggets were missing. Went in store with receipt to collect and heard the manager say "he's not having them, I put them in the bag, check the CCTV". I then had to be watched like a criminal walk to my car, which was still in the pick up bay to get my food to physically show them there were no nuggets. It was only when I said they could look in my car that they finally got the nuggets that I had paid for. Conveniently the manager hid out the back and let somebody else deal with it, great leadership, they didn't feel the need to apologise for effectively calling me a liar. Would score 0 if I could.

Good car chargers, tidy loos and a very long wait at the drive through

1st visit, service was a little slow as the staff were constantly chatting not concentrating on their job, Manager in the kitchen wasn't wearing a hairnet or a hat, she had a blonde bob hairstyle, every other person in the kitchen was wearing a hat, I thought all the workers were supposed to where a hair net or a hat when dealing with food. Food was Hot, but there were also lots of flies around. I asked for ketchup and my burger was swimming in it.

Absolute joke!! Worst McDonalds in the country by a million miles. Every time I go there’s always something wrong with the order! They are so slow as well complained to McDonalds site is a wasted of time. The latest order, get to the second window I’m told no thick shakes so I pick a coke no refund offered brushed it off as it’s not much extra. 2nd problem after waiting 10 minutes at peak time they forgot an entire happy meal. I get home realise no fruit shoot!! Then the drinks coke always taste funny but, the sprite was literally just soda water!!! Essentially they had put no flavouring in the mix, it was awful!!! Absolute joke avoid at all costs, should be shut down useless

It's a McDonald's hat do you expect

Very good. Nice and clean and served good food quickly

Went to Downham market branch at peak lunch time on the 02/01/2025 it wasn't a great experience, long waits to even get to pay after ordering as the till staff were confused with orders as they were refunding the people infront of me and also got my order wrong.Once I got to the collection point I was asked to pull forward and wait at the next window .People behind me were receiving their orders and driving away ,after seven minutes I then got asked to pull into a bay and wait further more as apparently the there was another mix up and it was then after a total time on twenty eight minutes of my thirty minute lunch time break I had to say no don't bother with my order.So I spend all my lunch time break waiting ,paying and then leaving without any food as I had no time left to resolve a refund or wait longer Unfortunately I cant give a zero review but if I could I would

I went to the drive through yesterday for just a cheeseburger, after putting in my order I waited 15mins in a queue just to pay. Then another 5mins later I received my cheeseburger which was Luke warm. Clearly need more staff to deal with the drive through as i wouldve got served far quicker by going in.

Served out of time apple pie. Changed on request. It was lucky I noticed.

Sunday 29 dec, drive through,no milkshakes no apple pies, why charge for a product if they don’t have it, asked for refund, bad staff attitude, no management available to do refund?

Very nice food, well cooked , took along time to be served

My son took me here when we were going out early. Thought we would have a small breakfast. Boy, was it small. Have they made the buns smaller, definitely. It's more like a child's portion than an adult's. The hash brown was undercooked and dripping in oil. We used 3 napkins to soak out the oil. Nah, I won't be going there again. I dont understand how they are so popular. No wonder the population is getting fatter.

Service is always soo slow....compared to any other mcds in the country allow an extra 15/20 minutes of waiting.even one meal...

The buck tooth man that went and made my banana milkshake again and guaranteed there was no chocolate in it this time lied to me and ruined my dinner. What is wrong with you incompetent people to not know how to make a milkshake. I want my money back now but I found out after getting home and pouring it. Absolute piss takers forget that place they can literally shut down i want them too as they keep letting me down with this

Stale cold chips, cold sloppy burger and what can only be described as rola cola. Slow service. No wonder it was virtually empty. Most definitely will not return and probably walk past any McDonald’s. Utter garbage

Sat here for 20 minutes, still no breakfast. Wouldn’t mind if it was busy but it’s not. Don’t bother going here, grow your own food it will be quicker!

Please check you order because all the time Missing items in the bag.

Always poor service ! No customers but every single time ask to parked up and wait for even a latte !!! They are so slow . The worst McDonald experience of all around the world, every single time I use downham market one is always some problems and long wait

Absolutely rubbish service, out of all fizzy drinks, drive through you always have to park in a bay, so I tried ordering inside, even slower

Food took a long time to come out, and the chips were cold. Everywhere was blocked off with cleaning signs so hard a sit.

Everytime you go here someone will be wrong. No one gives a crap about you or your order!

Slowest Macdonalds on the planet !

Ordered on the touch screen, no recipt available, milk shakes unavailable, no table service availability, told the milkshake machine had "literally just been cleaned " at 11:30 surly it gets cleaned when shut down at night !? When we received order at the counter no milk , stirers etc given and no customer sevice to speak of , priority given to drive through customers ... very disappointing, these are just basics that are missing..!

I'd say this McD's is a cut above

Made the huge mistake of not checking my takeaway order... Two menus ordered plus a sharing side. One big Mac burger missing. Utterly disappointing.

Great coffee and egg muffin meal. Staff friendly.

Slow service, missing items and you get parked up every time! It's been over 2 years and the service has never improved. Worst McDonald's in the country!

I thought mc Donald's was fast food but waited over 10 minutes for my food.

Don't really eat McDonald's much and after visiting this one it hasn't really changed my mind, inside it was chaos loads of people waiting for orders, orders getting shouted out but no one to collect, I'm sorry but this is not great experience or food

It's a McDonalds. We occasionally stop off here for a bite to eat. Service has always been pretty quick. Standard McDonald's food. Staff are actively and visibly keeping the place clean. Ample parking.

Getting really tired of the poor service, missing food, incorrect sizes and long delays. I've had some really good service there but more often than not it is really bad. We always check our order in the drive through as they usually miss things off. We use the drive through now because they prioritise it over the restaurant and the wait inside can be ridiculously long. Tonight the drive through staff did remember everything on the order - but we got home to discover we only had five chicken nuggets in my daughter's six nugget meal, my large chips were not even a medium, and the two hot chocolates were watery and almost undrinkable. My large hot chocolate was only slightly more full than my other Half's medium, and both were well short of the correct measure. Out of irritation and pettiness I put them on the kitchen scales and there was a 25ml difference. I wish I could say this was not the norm for this McDonald's but it is very much the norm. I'd like to tell the owners of the restaurant but have not been able to find a contact number. Such appalling service. A shame because when it opened it was excellent.

Consistently poor service with missing items, incorrect sizes and, if you use the restaurant and not the drive through, long delays as they prioritise the drive through. We always check our orders now to make sure they haven't missed anything. Tonight they got every item but when we got home we found the six nugget meal had only five nuggets, the large chips was actually only a medium, and the large and the medium hot chocolates we ordered were both well short of being full and more or less the same size (25ml difference - yes I measured them!). The drinks were also watery and almost undrinkable. Really, really poor. It was excellent when it opened. I hope the owners read this and sort it out.

Food missing from order . Food was cold when it finally arrived very poor

Cold food, had to wait age's for food to be brought out then the order was short of a burger only ordered 2

Absolutely disgusting attitudes here. Ordered large fries, & 3 selects with ketchup and only gave one?! Went back and it was as if these come out their wages and was responded with "only one on the receipt". Asked for some extra pickles and oh my it was as if I'd asked to see her naked thought ely was bad! This place tops them. Sort it out

We love our local McDonald's. Whenever we eat inside we have little to no problems, food comes hot. If there is some problem we clgo to the counter and it gets sorted. Kids like their trip to McDonald's

I cannot believe I wasted my time and money at this establishment. If you're looking for a lesson in incompetence, this is the place to go. The staff seems to be in a perpetual state of confusion, and their knowledge about their own products is laughable at best. The service was painfully slow, as if they were trying to break a world record for the longest wait time and still get every order wrong. Using an App to speed up the service doesn't appear to be of any help or use and each code provided is not located on there system and having to re-order again losing my offers when redeeming points and having to pay more money.

Food is good when the order is right as it seems every visit something is wrong or missing , which is very annoying when you have done a full shift at work , gone through the drive through, driven home and your order is wrong on more than one item in the bag , fries missing , wrong burger , no burger . We have even had no burgers in the bun .

Drive through meal. Staff continue taking orders but have 4 cars already parked up waiting, told to park in main carpark and they would bring food out. Slow.

Service is ridiculously slow, fast food is not in their vocabulary. Staff are also rude and useless. Average wait on food is 10 to 20 minutes

Easily the slowest and worst McDonald's I've ever been to. Sort it out McDonald's. Slow service in drive thru and inside. Missing items regularly. Cold food. Go elsewhere.

It's quite slow for fast food, also, it's been more then 3 times when they have been messing up my order and I had to go back. Staff are generally very polite and nice and customers are all well behaved. Once I get my correct food, it tastes delicious. Very disappointed, they locked the play ground because secondary school had 1/2 day!!!! My little one was looking forward to play in there as it was sunny day.

Workers shouting, only three of them. Not one of them are wearing hairnet. Hair falling out of hats as well, possible way for hair to fall in food. very very long wait time.

Waited over half an hour for just 2 hash brown and 2 mc muffins, then got told we couldn't have capachino we ordered , worst mcdonalds I have ever been too, loads of people were complaining

Service soooo slow, restaurant dirty, no ketchup, frappe has soooo much ice in it not blended gone right down hill staff not give a crap

Food was stale and due to travel couldn't be returned

Slow service particularly for breakfast

had food from here a few times mainly breakfasts which were always nice. car park kept super clean by a lady worker

Grande Bic Mac, over £7 for a meal, no lettuce, onion or sauce on the bottom, so it was basically just a cheeseburger. Really wasn't pleasant, not the first time from here either. I had to wait around ten mins for it to be made, unfortunately it was made really badly! UPDATE: Ordered a few burgers for an easy family meal and 3 of them were burnt black.

Coffee was cold had to get them to re do it. Sat outside and it was smelly. As McDonald's go not the best.

Quick stop to get cold drinks. Staff didn't look very concerned in the front of house

Absolutely appalling restaraunt. Always long waits, the seating area is never clean and bins are always overflowing. Worst mcdonalds I've been to.

Updated - I don’t know what goes on here as the staff are always lovely but the wait times are often 20 mins plus. You need more staff! Defeats the point of fast food.

Not so much fast food, always 20-30 min wait on food

Popped in here yesterday morning at about 1030 on my way to Hunstanton. Ordered a breakfast wrap on its own. It took TWENTY FIVE MINUTES. There was a few other people who had been waiting even longer. how long does a wrap take to slap together 😂🤦‍♂️ 2 or 3 people came back whilst i was waiting with wrong orders/missing items. Looks like it run by a bunch of under 20 year olds with hangovers from the night before all looked gormless and clueless. Wrap was absolutely kaked in ketchup aswell barely edible. Wont ever come here again lol

Cold wet food McDonald's is not toasty like before:(

Staff super helpful. They checked that bathroom were open, before I got out of my car...as I was a drive through purchaser

Every time I attend this McDonald’s I am spoken to by a member of the team about writing surveys in reward for free products. You feel generally peer pressured into doing them. I understand that the store is probably measured on its KPI’s but there is a way to do it which does not push the customer. Instead of getting members of the team to come over to the table after the food has been served and in mid conversation (this happened multiple times) get them to have the conversation on delivery of the food to the table or when collecting at the front of store. Interns of products it is relatively similar to most McDonald’s however the cheeseburger quality tends to be a lot lower with most of them looking squished by a machine press. Also they tend to under fill the drinks here which make me you feel Abit cheated. There is a full line on the cup but this was far below this line . Interns of cleaning is acceptable however you would expect better from a recently built McDonald’s restaurant.

Worst McDonald's I've ever been to. Never had a hot meal yet. Wait times are ridiculous, orders ALWAYS missing items and stone cold, Rude staff with no manners or personality whatsoever. Kids outdoor area never open before lunchtime and if you ask for someone to open it you get a heap of huffing and puffing and the death stare! There always a horrible sewer smell inside too.. Avoid.

Been a lot and never served at the window - always had to wait and never quick. Far from fast food

Just not set up for vegetarians… my wife ordered veggie dippers and it took them 30 minutes to serve them.

Food is okay, cheap and handy if you need something add an odd hour or on the road.

Really quick drive through and very tidy

Service at drive-through is pretty much non-existent, like there's no staff and when food is ordered it takes ages and it's wrong. Worst maccys in the UK

Sensational chicken selects! I’ve never tasted the spices so fragrantly before. The chips were hot and cooked to perfection. The sweet and sour dip transformed the meal. Only downside is unfortunately the service for the others in my group was slow as they seemed to have forgotten their order. But overall, it was a top class McDonald’s

It's a McDonald's. ok food for ok price. Sadly since they now offer so many items wait times increases. a not so fast food

This place is rubbish ,they need to clean up their restaurant drop the attitudes and not take 20-40 minutes to make and order honestly quite angry one staff member decides to say to me I got my order“40 mins ago”no luv it took 40 minutes to get to more because they were mincing around in the smoking area so no wonder the food was cold.Honestly this place needs to sort it out and get better service!

Great staff but you are placed in a waiting area for a time for your "Fast food lol" Lady on the drive through was great and helpful.

Once again asked for freshly made food. Chips hot & lovely - burger clay cold. Couldn't be bothered to have conversation so left. Why can't McDonald's produce hot food. There are regulations in place - don't they/authorities check?! It's not rock science so come on if it's below 63° throw it don't give it to customers

The worst McDonald’s in the area. Every time I have been here it has taken a good 20 plus minutes to get food that’s ordered. My recent visit, Sunday morning, we ordered breakfast at 1055. 1100 our number appears on the screen to collect, we stood waiting and 15 minutes later we still hadn’t received our food. Someone who had been through the drive through came in as she had been waiting 20 minutes, she got her food about 5 minutes later. My partner then went up to ask where ours was, the guy looked at as and was like ‘I’ll go check’ and didn’t return. Somebody else then complained to which they were told ‘breakfast orders need to be served first’ but then she was given her main menu order whilst we still stood waiting for our breakfast. 1120 we finally got our bag of food, no apology just a poor excuse of ‘we were waiting on hash browns’! The food itself was lukewarm, hash browns not cooked properly! Why is this the slowest fast-food restaurant in existence?!

It's a Mackie D's We were away from home n hungry, so we visit the local MD's

Early morning breakfast I was the only one in .

Suddenly will not let me add lettuce to my quater pounder .jokers, never again 😤

Quick stop after a long day fishing. 100% the best maccies we ever been to.Never had such hot, perfectly salted fries, crispy on the outside and fluffy on the inside. And the big Mac nicely put together, not slapped together like you get at other maccies. Even the chicken selects were nice and crispy and not overcooked and dry. Service was quick and restaurant was clean and there was no chaos or screaming. Honestly, whoever was on the friers at 17:40 on monday 8th july deserves a raise!

Shockingly bad service! 30 minutes wait for a cold burger! Sort it out.

Slowest McDonald's I have been in

Absolute lazy bunch of workers, this is how my double cheese burger was given to me and it's disgusting

If a zero star existed this McDonald's would be striving for it. Waited 10 minutes at drive through no acknowledgment so came in. . Stood at the order point while being ignored as an employee rifled through a box. Had to grab attention to even order. Everything looks like pure chaos behind there and trash everywhere as I wait for my meals. Not even sure it's coming at this point... And added bonus doesn't accept legal tender cash 🫠 This place is a bad fever dream.