McDonald's in Crawley

As a restaurant that works alongside delivery companies, you would think the staff would check the orders. If an order isn't picked up from a rider for over an hour, then why leave it sitting to go cold? Why not see that the food has been spoilt and left out too long and remake the order fresh? I'm sure there's food safety to think about when you're giving out spoiled left out food. Just a thought. I wonder if those employees enjoy cold burgers and cardboard stale fries?

Food is always really good whenever I’ve come here, however the 5 stars is for the staff as they are always exceptionally friendly and welcoming at this branch (which can’t be said for all McDonald’s stores). In particular James & Sam!

What youd expect from mcdonalds. A lot of kids. Great milkshakes and mcflurries and ok food. Dont order delivery tough. Just go there yourself or youll have cold food and a warm milkshake

Good place to eat my Greggs. Wouldn't touch the food though.

It's McDonald's, you get what you pay for. Table service was quick.

Night duty snack for wrap of the day meal.

I literally had to stagger out to try to get cool as it was immensely HOT and HUMID in here last evening. .. Please try managers to convince the powers that be to give some kind of remedial attention to the Aircon system which has been..I note as a regular customer..out of order for a long time now ..no improvement on last summer as I remember...I can usually tolerate hot and humid conditions but this was the extreme.. otherwise ok...Relates to the Aircon or lack of only..this review but addendum...the overpowering WiFi obliterates ones mobile network and never therefore have had the benefit of the points gratuity

First we got told our 6 chicken nuggets were going to be free and then we checked the order receipt and we got charge for it. Then when the food came it was cold grim dry and half of it was missing. The happy meal was missing and the two big macs were missing. And they refused to send out another driver with are missing food just incase the driver happened to have a car crash whilst delivering 2 big macs and one kids happy meal???

Ordered on the app and it was delivered by uber eats. Missing 3 burgers yet the bag was signed before sealing to say it was all there. Food arrived 30 mins after the bag was sealed so the ice cream was like water and the chips were half filled and freezing. I rang uber eats for the rest of the order as couldn’t get through to the restaurant and they said they can only refund. They said they refunded me that takes upto 15 days to show but it’s now showing a second amount being taken from my paypal. I went to the restaurant and they said they can’t do anything about it its all up to uber and when i spoke to uber again they said its only the restaurant that can do it. NEVER AGAIN!!!!

After my daughter and I order a medium sweet chilli wrap and a large one we had to wait for our order, we got 2 medium drinks instead of a medium and large. Meal tasted off but we put it down to the weather. The next day we both had the "trotts" all day.

Sams McDonald's is the best. Great Service!

A nice McDonald's conveniently sited at the Crawley Leisure Park, modern, clean with plenty of seating inside and outside under cover and great staff service with a smile.

I would especially like to thank sam as he was very helpful and kind

everything you expect from a mcdonalds!

To be fair it's as good as you can expect any McDonald's to be. Sam who was helping tidy up was really nice and wanted to help a lot, he deserves a raise.

Sam the table porter was extremely polite, kind and delivered world class service. It’s nice to see that someone can be friendly is such a big food chain. Normally the service is average but on this occasion Sam was absolutely outstanding. Kudos to Sam.

Short wait time for food, and good customer service. Sam was very kind and polite.

Waiting for food well over half an hour because they constantly worry about deliveroo and just eat riders and forget about the people actually waiting in restaurant.

Never thought I’d get a mcshmegma but here we are

Great Food; clean place and very convenient !

The place needs some serious cleaning at least in the dining area

This is the worst mcdonalds in the area. Everytime I order from here, there is ALWAYS something missing. When I try and call, there is no answer. AVOID THIS PLACE LIKE THE PLAGUE!!!

Food was nice, staff were pleasant, service was very slow and my little one found the music too loud.

First thing in the morning, clean tidy and fresh food. Easy to park as well.

Staff are helpful, friendly, and polite. Build a rapport with you. Clean and tidy mcdonalds, not too busy sometimes even. Colouring for the kids. Food is one of the most freshest out of all the mcdonalds in I have tried in Crawley. Lovely destination in leisure park with the sunset. Good Times. I'm lovin it. ❤️🧡💛

First of all bad customer service i went to buy something to eat and when it arrived it came not even full of what i order the sprite tasted so bad it didnt tasted like normal sprite it was just water sour and sparkling so bad never coming back

We enjoyed our quick visit and all was good

Very friendly employees and quick service, restaurant is clean. Sam extremely efficient and polite. Food was piping hot

To long time waiting for my order. This not was just one time...

Staff were helpful and friendly 🙂

Ordered mc meal for 2 on Uber eats app The driver looked lost on the app, so tried to get in touch through text and call. No response. The food showed delivered on the app but we received no Food nor refund, upon calling customer service The online customer service representative hung up with no solution. Never experienced this service ever from Mc Donald crawley branch.

Beware, guys! Mcdonalds app offers are more expensive than actual prices. Check before ordering.

rather sort out delivery drivers than customers in shop. AND THEY CHARGE 10P FOR A BBQ SAUCE. since when.

Sam was very helpful at keeping the table clear and super friendly, thank you

Sam was really lovely and helpful with giving great service , he was cleaning and clearing tables and generally being friendly and welcoming - thank you Sam , our wraps were great nice and full

First time at this branch. Burgers cold which spoiled the experience. Chips and nuggets were hot however. Branch clean and well presented. Staff pleasant. No receipt given at self order point. Male toilet was not at all fragrant and scruffy.

Sam and Bianca were very friendly, helpful and professional. The food arrived quickly and was really good.

Sam is such a credit to this McDonald’s. He’s so welcoming and friendly. A real pleasure to come across.

No longer cheap, fast food. Tastes the exact same, but now it costs twice as much and takes 3 times as long!

Had the plant burger for first time, normally as a meat eater, was VERY good. Very busy but quick service, and especially from SAM who was clearing the tables who was very friendly and efficient

Always a wait and staff who seem to utterly hate their jobs! Edit - five years later things haven't got better! The staff are kids who are more interested in chatting than doing their jobs with absolutely no visible signs of management. This has to be a franchise!

Hash browns are a ridiculous price.

Fantastic service from Sam on the floor spotting my son had no ketchup and got some for him

My partner ordered food here and he said the customer service was excellent and friendly, especially the management. They went beyond what was expected by giving him extra extra ingredients. We'll done.

Had a meal here this evening and was greeted by a lovely member of the Team, Sam, who was extremely helpful and friendly 😀 thank you

Food as expected. Sam was very friendly and helpful.

Everyone was so lovely, especially Luke and Sam. The food was very nice and it has been the best Mcdonald experience I have had in my entire life.

It's McDonald's! It was OK but you are fighting with the delivery riders for space at the counter.

It is McDonalds what can you say. I’m not a fan of the games and screens as it gets in the way of a bit of family time. Experience was let down by some load kids playing music and drinking alcohol. One of the staff did her best to keep them quiet but they had no respect for anyone. A charming bunch!

Sam was very helpful and went out of his way to make sure we had everything we needed. Great customer service.. thankyou sam

It was crazy busy. Sent children to get a table that was dirty after someone had just got up. After ordering I joined them. I asked how the table got clean and my 11 year old said “a lovely person who works here named Yasmine cleaned it”. Later I saw Yasmine and told her. She said she was pleased when she could clean tables without being asked by people. She was friendly and efficient from what I could see in an extremely busy place. Only marking a star down for atmosphere as it was crazy busy. Could really do with being extended to two floors with upstairs seating as it’s always a popular restaurant, especially during school holidays.

Generally, i find Mcdonald food dry and not very appetising except for their Fries and Apple pie. McDonald is a last choice. Handy for saving you time while keeping starvation at bay. But I would not choose McDonald if time wasn't an issue. The lady who served me had to fetch the Apple pie herself after requesting it a few times to no avail. I think there is inadequate communication within the teams, which resulted in substandard services. This is my honest observation of that particular visit. It does not mean that they don't have better days.

Ellie was an amazing worker she was so kind to us and deserves a well done the way she handles customers

Would not normally review a McD's. However, Sam went above and beyond to help us with whatever we needed. From napkins to clearing rubbish. Very pleasantly surprised.

Food is okay, Sam 💅 made it better Thank you Sam for your lovely customer service

Sam was excellent he was very kind and helpful to our family and we can see he's trying his best to make McDonald's a better place.

Cold food all year round seems to be what McDonald's everywhere serves these days, no point mentioning it to staff because they look at you like you've asked them an algebra question or ask them to explain photosynthesis, on top of that service is slow and they are well staffed so just lazy and unprofessional it boils down to, plus undesirable types loiter in this store,decent parents should want to know where their kids are, oh I said decent parents so maybe that's what the youths there are missing which explains it.

Be more like Sam! Genuinely top bloke. Nice welcome, and he keeps the tables and restaurant spotless. Plus always making sure customers are happy, offering to get extra condiments and takes away the bits when you’re finished. Seriously top level service! Well done and thank you Sam

I went to order a mc muffin and I had to wait as all the staff was standing around talking and laughing and when they saw me they just carried on talking. Until I had to say something to get seen .

Always a pleasant experience. The staff are friendly and helpful without fail.

Restaurant was clean and Sam was doing a great job of clearing up the mess that other people had left, cleaning tables and wiping down surfaces. He also made an effort to chat to us and offer to take away our rubbish. Friendly and considerate service , thank you.

Like you can see my flat white is definitely not 0.2l and I believe the person who served my coffee saw that. Always expect to follow the standards. £2 is too much for this. I'm really disappointed how the service ( not only in McDonald's) is going down in recent years.

Sam was really nice and helpful

Not a good visit. Ordered on the screen. No receipt. Called for assistance. He sorted me but didn't sort the paper so the next customer will have the same issue. Ordered the averted "crispy" double chicken. It was soggy with nothing crispy about it. Also, it was covered in salad to the point it was falling out all over once I opened the package. Just made it look unappetising. The fries seemed like I was served up the tail end with crumbs. Didn't have to wait long for the order. Good parking.

Just ordered from them. I asked no onion no pickles no kustarde on a quarter pound... and they brought wrong. I kidnly asked by guving a call to please send the one correctly she needs to eat. I wa stold they cant. They only can give the number for refund and to tell the person who did to make it better in future. I said ok great to messurmeent in future .... but what is happening now with child not eating? I cannot commute now to get food... they said they cannot solved. I talked with manager Dan. Apology but a massive company like this cannot solve their customers issue when there is dozens of drivers around doing delivery. The option is order agaun woth double delivery fee. Ridiculous!

Very good. No queue good service

terrible experience I just wanted a big mac chicken and even with a chicken mc sandwich it tasted off and cold I was willing to overlook it but this is a joke how u can mess up 2 sandwiches. Makes me sad as normally the mcdonalds are good but I wasted my money. Everything else was cold too. Don't waste your money on delivery goto town instead.

Its McDonald's. You know what you're getting anywhere you go

It is what it is. Nothing special at all.

Saturday night peak really speedy service.

It's McDonald's. If you're in a hurry, need a quick meal and like burgers, a shke and fries, this is the place for you!

Worst Mcdonalds in town.Every time something missing from my order.Last night had hair in my burger.Avoid this place!

Always an average experience at a good price. Staff here have been very helpful each time I've been here though so top marks to them!

Very slow one, even though it has no drive thru. If you’re in a rush avoid .

Stökig restaurang med oförberedd personal. Det var kaos.

In line with the McDonalds brand. Very bust but the service was prompt and the staff were pleasant and polite.

Physically saw a staff member bite open a packet of the Mcflurry mix. I told the manager who clearly hasn't a clue and he was very rude and didnt actually seem yo care. Smug attitude. Avoid this place as we don't know what she was breathing on that. It is disgusting and they have no food huge knowledge

Nice breakfast, hot and enjoyable every now and then. The milkshake machine wad working too!

Ordered a mcflurry saw a crew member put it on the stand behind but waited 20 minutes for it, my number had disappeared off the screen and then it was only a half one,machine had run out,staff were useless on time management. I got a free apple pie as compensation but I wouldn't Go there.

Decent burgers as they're so busy, so they're always fresh.

Needs more staff to clear up as the place is dirty .. walking around in rubbish and food on the floor etc.

The customer service can definitely improve

Because it is located next to a game center and cinema, it gets very crowded on weekends, and because of this, the quality of the services provided is greatly reduced. Also, a very long line to get food will cause discomfort, especially if you have a child who is very hungry 😃

I went here in very quite day atmosphere was perfect everything around looked a good cleaning ad staff was lovely serving 👌😀

Quick service, lovely people 👍🏻

Once again I had a carry out, when I got home I found once again no dips that were supposed to come with the meal, and I had pre-ordered.

Standard McD visit, reasonable queuing time, great location though

Absolutely shocking delivery service via Deliveroo, drinks order completely wrong and missing, cold food, no cutlery, napkins or sauces as requested. If you have a chap named Shah delivering to you definitely check your order before he leaves.

Just another typical busy McDonald's

Service is rubbish,staff can’t care less

Manager is a straight up dude 💪 Dan raj legend lol

Went in for a McDonald's with the family and it delivered on virtually all fronts - speed of service, quality of the food, restaurant cleanliness. Certainly not the healthiest food in the world, but at least you know what you're getting, they're reasonably priced and they're consistent.

Staff very helpful and delivered food to my table. For once the McDonald's App worked

Friendly and respectful staff great food and fast service fresh food never a issue here good place to pop in and have a moment to yourself

Not been since covid , popped in for a quick lunch, good service,clean,friendly helpful staff 👍

Like every one mcdonald's always favourite of mine.

It's McDonald's, so please take 5* for food in context... We came for dinner after visiting Cineworld on Saturday evening. It was really busy so much so the table service wasn't available. Despite that, food was prepared quickly and accurately to what we ordered. We've noticed that tablets disappeared from some McDonald's restaurants, but this one still have them.

I love the Petite Crew Trainer,with the Auburn Hair

If you like like warm, soggy fries and drinks that never make it to your door, order from here!! I will never order from here again!! My latest order = drinks served to my driveway by JustEat!!

mark is the only reason im giving 5 stars, well done mark!