McDonald's in South Gloucestershire

Food cold driver never turned up to collect food

Excellent food! Excellent delivery!

Never arrived. Haven’t received a full refund

There were only 6 chicken nuggets in my 9 nuggets box, and our chips were freezing cold and my drink wasn’t filled to the top and no straws!!!

MD never fill the chips up always get half box

Food was so cold nearly 2 hours late and I got the wrong food

My order it is not in my home. I don’t know where is it

Fries had no salt, hot chocolate was legit just hot water with the slightest hint of chocolate powder, tasted like it too. drink leaked, so the hot water went over the brownie that I wanted to save for the next day, so I ate it tonight which is a bit of a bummer. overall not really happy with this, but it is mcdonalds, so idk what I was expecting

The time changed several times after the first time was given. I wouldn't have ordered if I had known it was going to be that long and the food was cold!

The deliver driver has stolen my order after waiting an hour- said it’s delievered and not even here

I still never got my food I’m waiting outside central delivery suite not the hopstal

food was delivered cold and missing ash browns with our meal not good

They kept delaying the delivery time ended up wait over 1 hr

most my food was wet drink was hafe empty not a happy

he was a really good driver and food came warm thanks

The food was over an hour late and stone cold when it was eventually delivered. The delivery driver was very nice but the food has clearly been sat there for the hour and cold and awful.

Didn’t get cheese bites or a straw

Always takes at least 45mins longer than estimated, making it well over an hour after ordering. Always cold and chips dried out. Rubbish.

order said delieverd but no phone call or anything, order never arrived

Do not order from here.... the worst macdonalds in Bristol. A sham of the chain. Just pick any other maccy d's that is close... never have i received an order of mine any where near to what was selected. And good luck for it to be hot.... should be shut down.... the absolute worse you could get... even to the point of finger prints in the buns and burgers. The worst in Bristol... fact!

Good food great staff has been nicely refurbished

driver never look were my house is and make me walk 3 min from my home with a crutch as I am disabled to get my food drivers need to look out more

order never arrived, was not even assigned a driver and just marked as delivered after 2 hours

Not happy has when I got my cold drink it was only half full and the bag was wet my drink have gone everywhere and over my foods

Food was cold and the tea was cold

The food took over an hour to be delivered. There was no form of any updates as to what was happening or if our food would even turn up. The arrival time just kept getting pushed back. After waiting around an hour for it to arrive, it turns out it was cold and stale. It had clearly been sitting there for most of the hour.

Subject: Formal Complaint Regarding Order Issues Dear McDonald’s Customer Service Team, I am writing to express my disappointment with the experience I had during my recent order. In this day and age, it’s hard to believe that an order could go so wrong multiple times. Despite the order being corrected six times, it was still incorrect on each occasion. Additionally, the food I received was dry and appeared as though it had been mishandled. The overall quality and service were unacceptable. This experience has left me extremely dissatisfied, and I am hesitant to return in the future. I would appreciate it if you could investigate this matter and address the issues to prevent similar experiences for other customers. Thank you for your attention, and I look forward to your response. Kind regards, WL

Absolutely awful. Stone cold . Waste of money

food was cold and we didn't get our dips

Ordered at 8.05 arrived at 9.45 not happy with the wait at all

Can you ring as my address is 39 greatswanmoor and I haven't received my food 👀👀👀🙋🙋🙋

took forever, arrived cold, no extra pickles for my big mac

Guy arrived and my large black coffee +£1 had spilt so much over everything I had approx an inch of coffee in the cup remaining !!

The driver put in the wrong address then was rude to me on the phone when I was giving him directions. By the time my food arrived it was cold and my McFlurry had melted.

Food was cold on delivery despite the location being 1.5 miles away

excellent food! excellent delivery!

ordered which is easy * delivered with in the time frame lovely person who delivered

Disappointed as ordered Mcdelivery, Double Big Mac with bacon missing. Only given £2.94 refund as part of meal. Can not order the item again for that price. They could not send the item again. I'm not interested in your refund policy, I didn't receive what I ordered. Clearly a McDonald's error as bag sealed and item on receipt.

Missing items like always!!!! I will like a refund missing a Big Mac and cheese burger !!!!!!

Fries were soggy and cold not salted

Lovely food and drinks , quick delivery , Thanks

Bit cold but that’s due to the time sat in the restaurant on a shelf had to microwave it as normal it’s food just not the best from Abbey Wood in Filton

dips missing as per usual and food was stone cold

Be warned: item missing and refund refused! Having broken my trust, I'll not be using McDonald's or Just Eat again.

My food was cold and I didn’t get a refund when I requested one I’m not happy

The drink was wrong (a hot drink instead of a large Sprite) and the food was lukewarm. The driver however was very nice.

My order was missing the cheese bites and the BBQ sauce

The food was all cold not good at all

The last dozen times we’ve been over several months the soft drinks have been completely flat. They really need to get it fixed!

Often very busy with a confusing car park though they do offer delivery to your car. Food quality has been as expected but the feel of the place is kind of below average. This isn't the fault of the staff at all. It's as clean as usual. It just is a weird shape, a bit small, and not in a particularly nice location. Better for quickly passing through, I would imagine.

Waited 3 hours for ice cold food

The delivery time went up and was to long in the first place, the food was freezing cold, tried to warm it up and tasted vile, 2 full burgers and chips went in bin, the others were only have eaten.

delivery driver was listening to music and went past my house and when food came it was cold

Everything great and delivery driver was very friendly and helpful , Thankyou

Put in my request for my burger not to have in it, dill pickle and tomato sauce. Got both

driver was disrespectful didn’t do as i said on the instructions and my food was received cold

Ordered a meal and a milkshake, only the milkshake arrived. Driver said there was definitely only one bag.

Cold food waited for a long time as they were too busy sorting just eat and deliveroo

I wanted to rate zero. Order never received. Disgraceful

it didn't even arrive after tracking the delivery going all over the place for an hour

the food was nice but abit cold

Very busy place have to have lot patience waiting for orders.

Everything was great , Thanks so much

excellent food! excellent delivery!

well delivered no spills could ordered again

Ordered a delivery which I never received and when I tried to get a refund I was told I wasn't allowed one so thank you McDonald's for stealing 30 pounds from me

The delivery driver was very good but there was a mistake with my order

Placed my order via the touch screen fast food my gran could cook faster

Driver took it to the wrong house it required a code and he some how mark as delivered

The food was cold the time I got the food it come to me freezing so the chips not taste good as they was cold chips bit diss appointing to be honest

excellent food! excellent delivery!

My food was cold and I havnt had a refund

Burgers were nice and drinks were really great . ordered chicken selects and got chicken nuggets instead :/

I followed the delivery driver on the app and he looked like he was lost unless he had another delivery to do first, anyway he took ages to get here resulting the food being cold

Order took over an hour to be delivered and when we finally got it order was wrong. Always have a problem when I order online

My boyfriend bought home McDonald’s and within 12 hours both of us were violently sick, tried to call them to tell them we had got food poisoning but no one could be bothered to answer so just be careful where u eat!!

Food was lovely , nice portions , milkshakes are delicious, and the frozen strawberry lemonade is amazing , Thanks so much

We decided to get dinner before driving down to Devon. It's the same as every other McDonald's pretty much. The food was what we expected, but the service was very quick.

Bit of a wait but otherwise good

Cold and didn’t taste fresh, but quick delivery and packaged well.

What you'd expect from a McDonald's

waited over a hour and food turned up cold

Can't beat that! From order -> delivery less than 30 minutes! Nice one Filton Abbey Wood. Had 2x Philly cheesesteak & fries, even the fries were still warm!

I order to my closest restaurant which is 0.5 miles away, I’m always having spilled drinks spoiled food that looks like it’s been shaken around by hand… to many times this has happened!!

Last time I've had relative long waits... Perhaps they're too popular or I keep going at peak times...

I said no bacon and there bacon in it

Fast and professional service, not long queue. Staff offered choices of sauces, which is a nice touch as often you need to ask.

Delivered but order was incorrect

Cold fries!!! Every bloody single time!

Driver came right outside and food was perfect!

Quiet messy and a chaotic experience ordering food.

delivery was on time however the driver was rude and we were missing items from our order when we said to driver he said he didn’t care

half my food didn’t come there was 1 load of fries and i ordered 3 and there was a whole burger that wasn’t in the bag a refund would be reasonable

Utterly disgraceful service. Ordered couple burgers for crying hungry kids: arrived 4 hours late in the middle of the night and the food was so cold like it was cooked and left over for days!! Went straight to the bin.

McDonald’s was not delivered at all to my house

The driver gave my food to someone else. I want a refund. The driver contacted customer service and told him to tell me to contact them. Absolutely appalling

delivery driver was great but food was cold and missing some items

Food always good Service a bit hectic at times Atmosphere ok but can be load and tables full of rubbish most of the time the far back ones

the restaurant kept pushing the pick up time back, by the time the food arrived couldn't eat it was freezing cold all of it!

my coffee was spilled out of the bag before I got it by the delivery