Domino's Pizza - Thornbury in South Gloucestershire

The worker B was fantastic sound bloke

The service was truly exceptional and I would wholeheartedly recommend it.

Delivery guys, you're the best! Thanks 😊!!

Very nice pizza 🍕 and cookies. Highly recommend 👌

Order extra mozzarella and they send it out with literally no cheese on it. Waste of £30.

Wasted 2 hours ordering online and didn’t arrive. Poor customer service

Really friendly service is good made all my pizzas in 11 minutes counter excellent service. #28910

Great deals when booking on app and pickup. Super easy. On time service. Will be coming here again. Pizzas were enjoyed by the hole family. During busy times, parking very close can be difficult.

Terrible service, I waited 48 minutes before calling them to check on the progress of my order. I was hung up on immediately. Update April 2024: Thought I’d try them again following my previous experience, not impressed. Doughy and undercooked in the centre, delivery fees & pricing uncompetitive, driver thoughtless in the parking position, blocked the road while traffic came through. Will not be ordering again.

UPDATE :..... Jan 16th 2024.......Nothing changes. Now an employee's car (blue Renault Clio, ST08 JPV) is not only dangerously parked on the pavement, but also on a pedestrian crossing zigzag markings !! (Photo included) PREVIOUS REVIEW......... Employee/delivery driver (SLIM, MALE, PONYTAIL) parked his BLACK FIESTA ILLEGALLY for long periods of time, and blocking the road, outside Coffee 1 and dangerously near a zebra crossing on Sunday 19th June 2022 (seen at 2:15pm). At least one passing car attempted to tell him as the Domino's driver got out of his car, but he just waved his hand dismissively and walked into the store. Great advert for local custom, as you're causing near-accidents on a sharp bend leading to the Castle Car Park !!

Staff were very polite, helped with getting the best value for money with my order. Service was easy and pizzas were done within 10 minutes.

Had a pizza on Friday night and now suffering from food poisoning - avoid

Dont waste your time. They only take card, no cash. Shouldn't be allowed. Absolute joke. Cash is king.

Brilliant lunchtime pizza bonus

Not a bad store. The delivery service seems to have improved in recent months and the food is reliable but average. The pizzas are the highlight here with the chicken sides being a little on the low quality side. The biggest issue I have with this particular domino's is the limited menu options. The desserts in particular are very boring...bring back the lotta chocca pizza and cinni dippers...so fed up of cookies and very over priced ice cream. I know these are available at other stores so what gives? For domino's as a whole it needs to expand the menu. At the very least they need to add some pasta options like they have in the the USA. Overall, not bad but please (if the local manager is reading) bring back the full menu you have...dominos is limited enough already.

Praise where its due! This place has really turned things around. My partner and I have been really impressed over the last couple of month. I'm not sure what changes have been made internally but the food and service has done a total 180. Previously we waited for over an hour for a cold and incorrect pizza to eventually arrive but gone are those days! Just wanted to say well done to those involved :)

Fine, but always a little overpriced for what it is, and of course Domino's are incapable of doing a proper regular margherita

I order pizza as comfort food after a tiring day and exhausted to cook. It’s very disappointing to drive 20 min and collect a pizza that has the wrong toppings, that too at 9.30pm. And then being told that I’d need to make the drive again if I needed a replacement pizza. Second time this has happened in this store over a 2 month period. The first time I let it go. Really expect some basic level of quality checks from a company that has all the infrastructure

Domino's if you ask customers to follow the complaints link via your own Web site at least put the time in a and reply as your very quick to reply when posted on Google...you now have 1 star from 3 stars ☹️

Nothing to recomand on this shop. I have ordered, i have waited 1 hour, then the store manager lied to me that another pizza is on her way to me as the first one would have been cold. Surprise, after another 25 minutes, my first pizza finnally arrived, cold as ice. And the manager store had no respect. He was calling me mate lile we where friends. So, i will ask for a refund and never order again from this shop. Shame on you Domino's that you accept such things

Shocking experience! After waiting for my pizza for over 1hour i've rang the place to ask where my pizza is, i was told that my pizza is on its way! But when i've checked the tracking pizza was on its way for last 30 minutes! Lady on the phone said that they didn't have enough drivers today so he had to take many orders at the same time! How can you expect last few customers will receive fresh orders doing it that way! Anyway i've rang the shop again afer another 25 more minutes of waiting to be told that my pizza is about to leave the shop! I was like what? 1.5 hours after placing the order online! and apprently it was on its way for the last 50 minutes! Apparently someone clock timed it wrong or something like that she said so it missed previous delivery man! I've cancelled the order at the end, not going to wait 2hours for pizza! Shocking customer service! Will never ever order from this place again!

Over hour and a half for a pizza delivery Ridiculous

Pizza often poorly covered with toppings. Had slices with no cheese at all.

Just tried ordering for delivery to the Premier Inn at Alveston (1.3 miles away) and the cost for a small pizza, garlic bread and a drink was over £17! Charging a delivery charge on massively overpriced pizzas is shocking. Never again.

All very Unwell after eating out of date coleslaw supplied by Dominos 3 days out of date to our family for a birthday party.

Ordered here 4 times, each time they’ve messed up our order. The most recent being the most shocking, ordered a vegan pizza and got an entirely meat one?? It even had the vegan sticker on the outside of the box. Poor customer service and absolutely no sympathy when they mess up. Fair to say we definitely won’t be using them again. They even have a sign saying they don’t process refunds in store so I guarantee their service has been consistently rubbish enough to have to put that sign up. Don’t waste your time.

2nd time ordering at this branch and the delivery was really quick, however, my girlfriend and son had a vegetarian pizza and garlic bread, both were ill on the Friday night, I had a Hawaiian pizza and was ill to. Can only have been the pizzas as that was the only thing we all ate together. Very dubious about ordering from here again.

Absolutely terrible service. Food took 2 hours to get to me and was freezing cold when delivered. Been trying to call the store for 2 days regarding this and not getting an answer. Absolutely shocking.

Our order took nearly 2 hours to arrive. Tried ringing the store 5 times without answer, so instead drive down which took 4 mins. When I arrived I was told the driver just left 10mins ago. I should mention that while waiting to speak to staff that the store phone was ringing but no one answered! Waited another 30 mins at home and still no pizza. Drove down again and was given the excuse of lack of staff. I asked "why are you not picking up the phone?". Reply was "No one here to answer the phone". While this was happening I received a phone call from my partner saying "it's been delivered cold!" At this point I was just hungry and fed-up. It was edible but poorly made. A store bought pizza from Aldi would have been better. In conclusion the store has poorly trained staff that have no interest in making quality pizzas. All the other reviews seem to agree this point. This store is better off closing down unless improvements are made.

There's awful service and then there's Thornbury Dominos!!! Takes over an hour and a half and food turns up cold. If you can't cope with the demand, don't take the orders! Won't be using them again.

Worst’s service EVER!! I was waiting for my delivery 1h and never arrived!

I wish I could leave a 0. Tonight's order took 2 hours to arrive. No updates from the store. It arrived cold and without the garlic bread we ordered. I spoke to someone on the phone who said I should call when it arrives if there are any problems. Of course no one is answering the phone. Never again.

EDIT: Stopped ordering since this review 6 months ago, but decided to try again. Wish we hadn't! Last night app said 21-34 minutes. 90 minutes later it's still not here so I ring, after trying for over 5 minutes the phone is finally answered and I'm told they've no drivers and are in the process of calling everyone to advise collection or refund. The app was still letting orders be placed as I tried! Despite them having no intention of ever delivering! I give my address and I'm then told that actually 1 driver out of 5 did turn up (the no drivers is a lie) and she will be with me soon. Food arrives. Very burnt, crust was meant to be stuffed but wasn't, crust so burnt and over cooked it's inedible. Food stone cold. Not cut properly so wouldn't tear. It all went in the bin. Total waste of £40! This franchise clearly is in dire straits with very poor management, if 4 out of 5 drivers simply don't turn up that says something about the management and not the drivers to me! Time and time again dominos just can't deliver what they promise. In terms of both time and items. We're forever getting the wrong sides and missing dips. It was constantly arriving up to 1.5 hours past the estimated deliver time. They blame the app. So we started ordering first thing in the morning selecting a time. 11 hours should be enough notice to get a pizza here for a selected time right? But no. It's now nearly half an hour late, I call and she states it's literally only just left, so given how many stops they have to do who knows when it will arrive. Guess who she blames!? The app!! Apparently they don't accept pre booked time slots, despite the app giving the option. Their utterly useless staff clearly can't do very simple maths to work out when to cook the order for it to arrive on time. They opened at 11am, I'm pretty sure there's enough time for them to work it out, my 9 year old would have no problem doing so so I can't see why grown adults struggle. They are completely incapable of accepting their own failures and instead just blame anything else possible. They truly couldn't order a piss up in a brewery. Since moving here 5 years ago I have never had a pizza less than 30 minutes late, usually it's nearer an hour late. Even when ordering and giving 10-12 hours notice they still can't do it. They should stop accepting orders if they can't make them on time not keep taking more and more and just allowing them to continually be significantly late.

Dont waste your time as they do not deliver your order or pick up the phone but will still take your money. Clowns

Did some deals to feed my family. The wait was OK didn't take that long. Until I saw they for got a pizza. So went to call up. Phone just rang with no answer then got hung up on so called back. Got answer got told that they will send it over right away. Waited 30mins for the lost pizza. Nothing came so rang up again got no answer. This place has gone down so so much I would rather drive out of town to bradly Stoke to pizza hut than order here again. Really need better management and someone to check the orders going out for delivery.

Terrible service on several occasions, taking almost two hours against an estimate of 25mins. The online tracker is being falsified in an obvious attempt to hit their kpis!!!!

really good! i always get pizza from here, but the delivery is kinda slow. there’s lots of options, but there aren’t that many vegetarian tbh!! would recommend tho :)

Delivery tracker so inaccurate that the order arrives 15 mins after saying delivered

Really good pizza and nice staff

Absolutely useless store. I don't think I've ever managed to have a delivery from them that hasn't had something wrong. Last night was the latest debacle. Ordered a pizza via the app. App said it will take 25 mins. An hour later the tracker STILL hadn't even changed to say the pizza was out for delivery. Called the store and could barely make out the staff members mumbles. They claimed I shouldn't use the app and should just call the store and that the time was just random. So why do they accept orders via the app? I explained the food would be cold but they said it would be fine. They then claimed as an apology they would issue a refund, apart from what they actually did was cancel the entire order. I've had to do a paypal dispute to get my money back.

Recently the performance of this business has dropped significantly. Our previous order took over 90 minutes and arrived barely warm. Today we gave them a second chance, but after 90 minutes we called to ask where our pizza was. Following a non-committal response from the person who answered the phone, we cancelled our order. There are better alternatives out there.

I ordered pizzas from this useless place After nearly an hour they had not been delivered I went to the store and found that they had forgotten about them They then gave me me pizzas which where cold Most pathetic service I have ever had

Very helpful staff and pizza very good.

Very very Slow service, waited over 2hours on two separate occasion for my order. Trying to contact to store manager but very rude customer service from staff member name Paul.never think to order again.

Ordered pizza online for delivery, took a while but once it was ready they called me to say they have no drivers and was asked to pick up. If they had called me to me tell me this before processing my order I would of worked around this. However I wasn't able to get it due to being on a work call. Refund was given but not very happy with the level of service and communication. If you would like to order maybe call them to see if they have drivers before making the order maybe if you need this branch to deliver to you. Such a shame as I am loyal to domino's pizza and regularly used at my old address and this branch has disappointed me greatly

AWFUL EXPERIENCE WOUDLN'T EVEN BOTHER Order wrong, Order Freezing Cold. No one bothers to answer the phone. Local but takes over an hour.

The usual high-quality pizza made better from my point of view since they sold gluten-free versions, which really helped me to enjoy Pizza since I have gluten intolerance. Nobody else in the family has the same affliction so they all enjoyed the super pizzas on offer.

Estimated 30 mins delivery when ordering. Pizzas arrived in an hour and a half and were barely warm. Had to heat the oven to make them edible. Only one of the pizzas had a dip. They are usually not very warm and delivery is pretty slow but this last order, was especially rubbish.

Slow service, waited over 2hours on two separate occasions now.. it's a shame as the food is nice when it's warm!

Ordered pizza on website at 19:50, pizza never came, no one answered phone until we gave up when restaurant closed at 21:00. Website showing the pizza at prep stage for over an hour. 22 quid down the drain and very hungry at 9pm with work early in the morning!! Fuming!!

Take the time to read through some of these reviews and you will see that this branch is poorly managed. Do not buy from here unless you wish to be completely let down. Do not answer the phone. Do not give refunds. Manager is rude and dismissive. Other staff claim to be quitting soon due to the poor working conditions.

Terrible service. Food did not arrive at all. Don't answer the phone. Drove to the shop to get a refund. Rang the phone and watched the staff purposefully ignore it. Rudely told "no refunds" by manager who didn't look up to acknowledge me or even give me chance to finish my sentence. Many reviews on google stating the same experience.

Food does not arrive. Staff are rude. No refund offered. Do not answer the phone

Exactly how I like it and why I like it! By far my favourite take out “treat” in the UK! Go Dominos Go!!!!!

I got on the phone to order pizza and they told me in 25 minutes or 30 minutes the pizza will be at your house, and it did not do so it made me an hour, they lie

Usually decent quality pizza and friendly staff! Only complaint is the potato wedges are always undercooked :(

Terrible service and lots of staff but no one seems empowered to do anything about it. Phone is ringing off the hook but no one picks it up. They take vast amounts of Orders but don’t have the resources to deliver them. Ordered pizza for home delivery but had to go and pick it up in the end, lots of shoulder shrugs and apologies but no action. Pathetic

Terrible, food not arrived and can't get through on phone.

Awful service. Ordered Pizza nearly 1.5 hrs ago, still not delivered despite multiple calls.

Absolute shambles. Ordered over phone told it would be three hours for delivery so chose to collect at set time. Wasn't ready when at all when I arrived to collect. 10 plus other people waiting outside with the same story. Refuse to discuss refunds and main office has none of it when you ring them?

It took 3 hours to come and no one would answer then phone. I had a upset child also waiting for his pizza as was a treat. Then it turns up cold never order again

This is the second time we've been left very dissatisfied, after waiting for just over 2 hours for our pizzas to be delivered, they turned up stone cold, couldn't even get through to them on the phone to talk to someone about it, definitely won't be ordering from here ever again.

I was left dissatisfied with the quality of my burger pizza tonight. Usually, I am pleased with the outcome of my food when I order from this resturaunt, but sadly that was not the case this evening. I tried to call the store to discuss my concern, but I got no response. I had no alternative than to contact Domino's customer service to complain. I now wait in the wings to hear back from them.

Great quality food. Good service, always a speedy and prompt delivery, well worth a tip. Xx

amazing food recommend with ur frenids after lockdown

Had a Lovely Pizza while staying away on business. As the Pubs & Restaurant in Lockdown were shut I opted to treat myself on Wednesday night. Very Tasty indeed and served lovely & hot with Garlic bread too.

Delivery came withing 30 minutes of ordering. Food was hot still. Driver respected Covid rules.

There are either inefficient or dishonest the order was short of items nobody gives a damn

Very poor. Told order ready when got shop they not made it.

The staff was very polite and quick and lovely and our pizza was very tasty thank you.

Always quick and friendly delivery. Best tasting pizza around.

Very expensive. Maybe a yearly treat?

The staff were rude very unhelpful

Would not delivery 3 miles away

Terrible staff who got my order wrong

we add a pizza deliverd few hours ago and found hair in it called and the women on the line told me to get lost and put the phone down reported to tradeing standards 1st think tomorrow we made the choice to buy one in ages since watching the bloke make pizza and pick he's nose but we forgot about that and 're orderd but we won't agin u need closing down period

Website order didn't go through to shop despite saying successful. Had to re-order and wait another half an hour. Staff were polite so cant blame them, will go straight to shop next time as this is second time that this has happened.

They thought my name was Sam but all in all 9/10 Would Pizza Again

Your employee, Louie, threatened to kill me when I called up Domino's for pizza for my family. He must have been in a bad move because throughout the call he was shouting in the phone, calling me a "prank caller". This was no more than two years ago and I have been scared to leave a review, since he might come after me if I rate this one star. Never coming here again Louie !!!

Terrible service lately! Don’t no whats going on!, me & my partner do get a dominoes atleast once a month, the last two times it has been dreadful, greasy, the toppings all over the place, really badly made, i never write bad reviews but i’m fed up now! Orderded a meal deal on the 27th of feb, it was that terrible we rang for a refund, she said yes will take 5 working days for the money to go back into the bank, it’s now the 14th of march & still no refund, we have rang multiple times & no one seems to no how to do the refund & manager hasn’t call us back after asking for him/her multiple times also.

I am a huge fan of Domino's pizza - but this outlet still being quite new may be the reason I wasn't 100 % happy with our pizzas, bits of base with no topping in etc - we did order only a week after it opened in fairness so I think they were still learning!

Nice place where to get a good pizza. Nice location.

Excellent service and delicious pizzas

They couldn't manage to make one pizza with two toppings. Even though I ordered in advance, I had to wait around for ages while they made another one. No refund offered and I couldn't take the spare one they somehow managed to make incorrectly.

For the 3rd time running ignore my request for tandoori chicken instead of normal chicken, on half a pizza there are 2 pieces of tomato. Will not be ordering again........clearly someone needs to learn to bloody read and follow instructions!!!!

Solid pizza. It's a Domino's...

Pizza is always good no matter where you are

Pizzas good, staff well some ok but mostly bad :(

Great hard-working staff serving up great delicious pizzas. Collection perfection is the way to go.