TGI Fridays - Cribbs Causeway in South Gloucestershire

Food - with a party of 8 (and the restaurant nowhere near capacity, Tuesday night dinner), we waited 90mins for food which arrived cold for 5 of the dishes. Food was ok but not value for money. Service - we had one waiter who was evidently doing the jobs of all the others & trying the best they could: all others couldn’t be bothered and the manager, when we complained and fed-back, claimed they were not aware. Clueless. Amazed we got food at all. Atmosphere/surroundings: ok - as with any other TGI. Not the cleanest and the toilets were blocked & not kept clean or maintained. I recommend not going here and spending your money at any other restaurant on-site. We told it as it was and got our entire bill written off - quite right too.

Arrived here at 19:10 for a pre booked table. Seated within 5 minutes which was fine but waited 15 minutes and still no server arrived so I had to order this myself at the bar. Another 15 minutes passed so I then called a waiter over to order food. My sons food arrived with one of the starters then we waited a further 20 minutes and still no mains, no one checked to see if we wanted any drinks, if the food was ok etc which is terrible! Paid for his food and left without my partner and I having anything. Terrible service, wouldn’t go back

Food was OK but service was indifferent and was not valuable for money

We have visited TGIF all around the world and within the UK - the ultimate ribs are our go to menu. Shame to say this is the worst branch in all aspects, and sadly in this beautiful city of Bristol where we now call home.

Wow this place jas gone down hill. 22 chips on my plate, kids meals dry. Toilets disgusting and food not cleaned up in restaurant. Used to be so good 4 years ago...

Visited TGI’s last night and was left feeling disappointed to say the least. Ordered a round of drinks (most of which were water) which took 30 minutes to arrive even though it wasn’t too busy. When they did arrive one of the drinks was missing, when we queried where this was with the server we were met with a blank stare and just told “sorry”. After prompting them to go check, this came over right away. Whilst waiting for food there were a lot of tables complaining. The table next to us was given a refund for cold food, and another table walked out after slow service and poor communication. When the food did arrive, again we were missing a meal. There was no communication from the server as to why this happened, so after 5 minutes we questioned it. The server seemed to have no idea what was going on and again took some pushing to go check where it was. When she returned she told us it would be a further 5 minutes. At this point after everything we witnessed, and having a poor experience ourselves, we spoke to the manager. The manager advised us the server was still in training and proceeded to tell us they were having a lot of problems in this section tonight which is not what you want to be telling your customers. It was clear the training of the server wasn’t adequate. If she was struggling, which she obviously was, then she should not have been left on her own, especially after receiving the level of complaints that she was getting. Communication goes a long way with people and could have massively helped this situation.

Unfortunately, this was a bit of a shambles from start to finish. There were a group of us rounding off a hen weekend. We arrived right after they opened. On ordering drinks, we were repeatedly asked to confirm which were mocktails and which were cocktails. One drink was wrong (Diet came out instead of Coke Zero). We ordered food and we weren't all eating until over an hour later. Some of us had steak served with fridge-temp peppercorn sauce. Pasta overcooked. One order incorrect (wrong fries). One sweet potato loaded fries - the sweet potato was raw. The replacement brought out was with the wrong fries... the replacement that then came out was correct but half the size. On the positive side, the waiting staff were polite, apologetic and clearly doing their best, and our bill was discounted. But a very disappointing experience overall, will not be returning.

This is what it looks like on the menu and this is what actually came.waited 45 mins and it was cold 🥶 half the dish was missing as apparently we had waited long enough and the rest would follow ! (It didn't)my wife's burger was cold and the bun was stale with no sauce lol! Absolutely overpriced crap no wonder it's going bust shocking save your money and stear clear.

Tried our luck asking for a table for 2 at 6.20pm on a Saturday. The host asked us to come back in 20 mins and they'd have something for us, so we went to the bar. It took a while for our order to be taken (15 mins) even though there were 3 bar staff and only 3 other couples at the bar. When I ordered 2 cokes, the server mumbled something about refills and walked away. She then started making someone else's drinks. We heard another couple complaining about the wait. After 5 mins, I caught one of the other server's attention to ask if there was a self-service station for refillable drinks and I'd misunderstood. She asked what we had ordered, nodded and also walked away then started wiping the bar down. The last server asked us if we were waiting after another 5 mins then thankfully brought us our 2 cokes. We went back to the host after the 20 mins and joined the queue of people waiting. The couple in front of us were complaining they'd been stood for 15 mins and had a reservation. Another family were walking out explaining they hadn't been brought a kids menu after waiting for 20 mins. The host was friendly and clearly dealing with lots of angry people. He sorted out our table and showed us there. I asked how the refills worked and he said the waitress could do that but he could go and get it for me. I said not to worry as he was clearly very busy. Once sat, the table next to us complained that they had been waiting for 50 mins for food and they had to cancel and leave. Our waitress came over and asked if we wanted any drinks. I said we had already bought them at the bar but could we have refills please. She frowned and walked away without our glasses. After she didn't return to us for 10 mins despite not seeming busy, we decided to leave without ordering. The restaurant seemed like it was about 50% full so clearly understaffed or lacking management.

Myself and my partner visited your restaurant and we will not be visiting again. We waited an hour and a half for our food which came COLD. The burgers were freezing and the buns had soaked up all the grease, meaning the buns were caked in cold grease. Also, 6 groups of people left in the time we were there as they had waited nearly 2 hours for their food and had enough of waiting, and rightly so. Even if they had waited like us, they would have received cold food anyway. The servers were lovely and I am aware that this was not their fault, but the service offered in the Cribbs Causeway restaurant was beyond shocking. I also can’t believe that we had to pay £60 for horrible food! I wish we had gone to McDonalds instead because at least their food would have been warm, cheaper, and served at a decent time. I won’t go into detail but the small portion of food I did decide to eat didn’t stay in my stomach for very long!

Avoid. Slow service. Overpriced & underwhelming food that was incredibly salty. Small portions. Trading on nothing but the brand.

Took a while before anyone came over to seat us but once we were seated service was excellent. The nachos started wasn't what was expected but really good none the less however the corn dogs were not good. The chicken pasta and mac and cheese were really good. And amazing cocktails were brought over quickly and food came out rather fast. All in all fairly good.

Friday 18/10/24 @ 19:00 Went in was seated, place wasn’t that busy. Staff standing around and chatting and after 12 minutes, still no one came to take a drinks order. Very poor, we walked out and the person at meet and greet just said ok, after I told him we’ve had enough of waiting and being ignored. I can see why the company is struggling if you employ staff who don’t care.

Wont be retuning. Ridiculously overpriced, mediocre food. Service was slow - staff just stood around talking. Kids tomato pasta had hardly any sauce. Potato skins basic and cold, and nachos stale. Mentioned the stale nachos to the server who said the manager was on the way for us to talk too. Waited 10mins, no manager so spoke to another server. Manager comped the nachos (rightfully so!) but never came out to talk to us. Couple behind us complained about cold food and reading previous reviews, this seems to be the norm. Not surprising at all that TGIs aren’t doing very well.

Arrived at 6pm, took a while for order to be taken. Ordered 2 refills, loaded potato skins, seasame chicken and a burger. potato skins took 25 minutes to come out (had asked for this to come with main) when they came out they were cold. Drinks eventually arrived and was extremely watered down from being sat for 25 minutes. Two tables next to us complained due to cold food or table not being cleared. Main finally came out which was ok. No toliet roll in toilets Staff very slow, spent most time chatting and not looking around at what needs to be done. TGI is not cheap, £70 spent on 2 meals. Disappointed and will not be returning.

Food was really overpriced and service not good. Had food flicked over us whilst table being cleared. Not told about the free refills on our drinks. Menu much smaller than previous menus. Dishes are much smaller than previous and portions aren't in line with prices.Thought we'd try it again as it's under new management but unfortunately it's still the same overpriced understaffed tired restaurant clinging on to it's past reputation. TGI's used to be a bit pricey but worth it,but unfortunately not anymore. Much better places to eat now and better value too.

Got to say, possibly the worst dining experience of my life… greeted at the front door, brought to a filthy table with residue all over it. Waiter comes after 15 minutes to order drinks and food… wait a further 30 minutes, food arrives and still no drink. After asking on 5 occasions our drinks are brought to the table. Drinks were flat, no fizz whatsoever and the food was absolutely awful to the point my partner couldn’t eat it. Informed the waiter who said “sorry for the experience” and gave me a bill for £49.50. When I questioned this I was told we would have to pay.. absolutely horrendous and will never be back… such a shame after being loyal customers.

Very good service from April , delicious food.

Fantastic atmosphere, came for some drinks and staff were great, drinks were fantastic and all in all a fantastic few hours out!

We came in for some drink before heading to the cinema. The cocktails and the shots were great, I am vegan and they were able to modify one of the shots for me which I appreciated highly. I don’t normally leave reviews but the service was great and I highly recommend!

Had food given before drinks , drinks were flat and food was poor. Avoid at busy times only interested in taking orders not serving.

Quite possibly one of the worst meals I have had in a while

Really poor experience here. Place was near empty on arrival. Had to wait over 10 mins for table. More staff than customers yet place was a mess. Finally seated and ordered food. Was quite nice but not enough to redeem the experience. Oh and while we were waiting for our table to be ready they neglected to provide forks for us and even after the food came we had to ask as none of the many staff noticed this.

Ella & Carys served us tonight. Ella was brilliant, she explained to us the items that were unavailable and why before we started ordering so we were able to make alternate decisions. Carys was also good although she seemed nervous she was doing a great job. We will be coming back because of our experience tonight. Thank you both :)

Ella gave great service for our lunch time get together. Food good as usual.

Travelled over an hour to take our son out for his birthday on a Friday evening. The three meat orders were OK however when trying to order for two vegetarian meals to be then told they were sold out of vegan burgers(not had for a while?)vegetarian fajitas, vegetarian option of the pasta and mac and cheese were also sold out. It was suggested we had loaded chips or nachos instead. One order was placed of meatless Fridays sesame strips which were bland dry inside but far to much glaze so was soggy on the outside. The second order was placed of a fridays cobb salad the plant based option. When arrived half the items listed like the actual plant based option, eggs, pickled onions weren't in it instead it was covered in red peppers and jalapeño which wasn't listed. This option wouldn't of been chosen if it had been listed it had peppers in it, other options stated peppers so weren't chosen. We were going to stay for dessert and another round of drinks but couldn't wait to leave. There were lots of staff on arrival but couldn't find staff during the meal we were waiting for the midway check up to clear up the issue with the salad but no one came. The item was taken off the bill but very disappointed in the vegetarian options would not return and definitely dont recommended. For the prices you pay it isn't worth the money. Wish I had read the reviews before going.

My 2 sons went their very disappointed with food. The only good service was the .girl on drinks. food warm wasent great and for money paid disting complained nobody got back to me a wast of hard earned money treating people like this is not the way to get people thought ur door again.

Update: I've replied to your offer, but I'm so not interested in any freebies. Like I said, I'm NEVER coming back Update: TFFT! Administration wil save us from this torture 🎉🎉🎉Perhaps I simply have a nostalgic view of TGI, that sadly was destroyed on Friday at this particular Fridays. Servers were polite and friendly,but the reduced menu was further reduced by most things being unavailable. Orders took forever to be brought to the table, we weren't even offered a water on arrival. The toilets were disgusting and leaking over the floor in the gents. Items ordered but then found to be unavailable were not automatically removed from the menu. Dreadful experience, shambolic management who clearly have a "don't care" attitude, I will probably NEVER go back to another TGI so we'll done Cribs Causeway. Given the vast choice of eating options, it's my opinion that this brand is doomed if this recent experience is representative

Litteraly awful , dirty tables everywhere to start with. Took around 15/20 mins for us to be served , ordered loaded fries which were absolutely awful for the money you pay. We ordered the steak which I don’t even know how they can serve Litteraly disgusting we sent it back and they did cook another one which took forever for the waitress then to tell us it will only be 5 mins more as they are just defrosting the steak ! I mean what a way to put somebody off and it was disgusting over cooked on one side and barely cooked on the other , more fat than meat. Will not be returning, for the money you pay it’s awful

Amazing food and service. They made my brother's 50th birthday special

Terrible service. Not usually one to complain or leave a bad review but felt as though this was the worst dining experience I've had. Left wishing we hadn't bothered and gone somewhere else instead.

AVOID AT ALL COST - This is the worst dining experience you will receive. Do not get tempted to come to this restaurant. It’s the 2nd bad experience now at this establishment. after long delays the first time, this was compounded by the restaurant running out of steak Friday night combined with no normal mayonnaise! The icing on the cake was when Holli the deputy manager rather than pick up the phone and resolve this sends a template email with no above and beyond mentality to resolve this, but would rather lose another customer who feeds into a local workforce that I have 100% advised not to come here. The managers reaction/outlook would be typical of the actions that we are seeing from people that are not ready to take a senior role. Goodbye TGI, you will close your doors soon as I have no doubt when it’s empty on a Friday that your days are numbered.

Food was amazing Nicole was an amazing server thankyou very much tgi Fridays

Went in for an evening meal with my partner and had excellent service from Nicole, she is a true asset to the company, really friendly and bubbly! She made our evening, thank you Nicole! , X

Came in today and was served by Nicole, I couldn’t ask for better service she was warm, friendly and consistent throughout any problems or needs she was absolutely great, thank you so much Nicole your a star ♥️

Service from Nicole today was fantastic. Thankyou 😊

Nicole was really warm and approachable and helped when we had a query or needed an adjustment. Thank you

Nicole has been the most helpful waitress. She has been fantastic we will come back again

We ordered sober Loader mocktail, it was too sour. Nothing good for vegetarians on menu. There are vegan options. Atmosphere and hospitality is good. Milkshakes are good. But didn't enjoy my food.

Excellent customer service and friendly nature by our server Nicole at TGI Cribbs. Attentive to all needs fab time thank you

Came for a lovely dinner after a not so good previous experience, Nicole T absolutely smashed it out of the park shes a real asset to the fridays team thanks nicole:)

Was served by Nicole today, absolutely amazing service and brilliant food. Would go again!

Great dinner at TGIs with friends. We had service from Nicole who was really friendly and attentive, nothing was too much trouble for her.

We really enjoyed our meal. The food was great and so was the service. Nicole was our server and she was brilliant at her job.

Fabulous dinner out at TGI Fridays cribbs causeway. Served by Nicole who was great, very attentive and friendly and happy to help.

Waited over 10 minutes to be offered seating. The restaurant itself was half empty and seemed to have minimum staff on, the table we eventually got offered the lighting was so dim another table were using their torch on their phone to see the menu. We then waited a further 30 minutes to wait for our order to be taken, then when asked when our order will be taken I was told they will get someone. A further 10 minutes waited we decided to go elsewhere as was undecided on the options of food and seemed over priced anyway. Now after reading the reviews glad we didn't stay for food, feel we would of been further disappointed. Service definitely needs attention and looking at the menu!

I had a good time out with friends on here. My waiter, Doreen, was very nice and polite. Would 100% recommend.

The food took ages to arrive, when it did it was poor. I had fajitas and the wraps were horrid dry cracked and tasted odd. I think they were gluten free, wife’s fries cold, floor sticky, staff apathetic. Loads of other places to go and will next time.

Went with my friend to grab a comforting meal before the movie, utter disappointment. Staff’s lovely, especially Daureen, efficient polite & friendly. Food however is a whole other ball game - very bland, over priced, pasta was under-cooked and didn’t have enough sauce. The burger had a dry bun, overcooked chicken, & again not a great taste. I wouldn’t recommend.

Absolutely terrible service, waited over 45 mins for the starters to arrive and then walked out.

Wish we'd read the reviews before dining here today. The food was dreadful and incredibly expensive. The corn dogs were tepid and the mayonnaise dip was sour. The chips were cold, burger was tiny and not worth the £20 price tag. The worst thing was the nachos. The home-style chips which should have been delicious were drowned in wet slimy cheese sauce so had gone completely soggy and were largely inedible. They were strewn with loads of pink pickled onion which made the dish sour and unpleasant as it collided with a few clogs of rubbery "real" cheese lumps. Barely any guacamole. Really dated restaurant, lots of crying babies. So expensive and underwhelming. Definitely will not be returning

Not so much a birthday treat but a birthday torture! First, despite having booked a table, we were led unenthusiastically to a dirty table with sticky, stained seating,though the place was practically empty on a bank holiday Saturday evening. The waiter who took our order was barely intelligible, but we ascertained that there were no draught beers and only 2 lagers and 1 cider on offer. We ordered wings, fries and a mac and cheese side … and then proceeded to wait an absolute age for the food to arrive. There were plenty of staff standing around chatting to each other but no food appeared to be leaving the kitchen. There was no buzz, no enthusiasm, no delicious smells. We could hardly believe our ears when the exact same waiter who had taken our order approached our table, pad and pen in hand…. To ask whether we were ready to place our order!!! When we pointed out that we had ordered a good half an hour ago he just walked off … no apology. When the food finally arrived we were then asked ( by the same waiter) whether we wanted cutlery! Whilst you might eat wings and chips with your fingers, I tend to use cutlery for mac n cheese! The food tasted okay, but the mac n cheese was lukewarm. I had planned on ordering dessert, but all we wanted to do was leave. I had really wanted to show my partner this venue as I had previously found it a great place to eat when I last came up a couple of years ago. Sadly it was complete let down. I won’t be returning.

Absolutely shocking service. Walked out

Food wasn’t worth the money, each member of our party found at least one issue with their meal, including stale burger buns and lettuce that tasted like chemicals, and left an unpleasant aftertaste. Considering each plate cost £20 alone, this was not the quality we expected.

10 minutes to get in the door despite a reservation. Was advised a hour for food and waited another 15 minutes before anyone came near the table to be told no barbecue sauce! Would have thought that was a basic considering the menu.

Booked a table for 7pm the place was empty waited a hour for our drinks to arrive and then another half hour for our food to turn up 5 members of staff on duty and loads of empty tables with clutter all over them second time this has happened to us in Bristol cribbs causeway .won't be returning unfortunately which is a shame as the London branch is good

Booked for 13 people as it was a special birthday, table booked for 7.30, had to wait 30 mins for drink order to be taken and then another 20 mins for the drinks to arrive very slowly, by 9.15 our starters had not arrived absolutely disgusting, we walked out so my daughters 21st celebration was ruined, we ended up getting a McDonald’s. The restaurant was not even busy, if I could give 0 stars I would.

2 star dining across the board. Myself and my partner questioned why we don't frequent TGI's very often as we walked in to the restaurant. A little over an hour later, I think it's fair to say we remembered why! Overcooked, dry food, poor service and a lack of atmosphere, not to mention a significantly streamlined menu since my last visit. I've no issues with this if it means the quality of food on offer is proportionate to the expense but sadly, this wasn't the case. £20 for a burger is outrageous IMO, even if you're doing it well. TGI's used to be my go to eat out but it just hasn't been able to move with the times. Maybe it's just this restaurant but it was jaded and in need of a serious make-over!

Absolutely terrible service the worst by far. Everything took forever. People who arrived after us got served first. The toilets were vile. Someone had flooded an blocked the toilet if you know what I mean 🤮🤮🤮 the food took about 45 minutes from ordering to actual service. Was dry and been left under the heat for too long. When confronted about the state of the toilet. The answer was it wasn't like that this morning. We were having lunch at 130 and clearly no one had done basic toilet checks 🤮 the restaurant was freezing cold. The decor actually cut one of the children on the shoulder. Unacceptable service and disgusting places to eat

Every now and again you have such a bad meal you wish you wonder how a business manages to stay afloat. Sticky tables, food covered seating and filthy cutlery… I blame myself for not leaving. The food was outrageously expensive but the portions are small and honestly taste like a Tesco meal deal, bond and sad. The waiters and staff share a vibe similar to what I imagine the passengers of the Amistad had. The venue is not a place you would want to revisit. Honestly, avoid this place, for the love of god, do not give these guys any more money.

Went in with some friends for dinner and was told it was a 15 minute wait in a half empty restaurant. They gave us the table and then nobody came to take our order for 45 minutes. At that point we just walked out. Absolutely the worst service I've ever had. Would never go back

Told to wait 20 mins for a table. Waited and sat down, place was empty. If there was a reason for waiting its good service to explain when there's only 4 other tables occupied. Food is incredibly expensive and completely rubbish. £20 for a burger that would only be acceptable to pay £8 for. Tiny dry chicken breast on a burger with thinnest bacon and completely drenched in chutney, was yucky. Partners fajita was all onions, and a chunk of meat that was half fat. Ridiculous for £50's worth of food. Will never come back and don't waste your money.

Had a very disappointing experience today when visiting. Had a table booked at 7:30 then waited 25 minutes for anyone to come and take our order Although a short wait till food was brought out for the price of the food we were incredibly disappointed at the poor quality of what was brought out to us. The parts of onion and pepper that would normally be discarded as food waste all through our nachos A burger which was just warm enough to eat. At this point it was a case of wanting to finish up and leave. Then waiting another 20/25 minutes from receiving the bill to actually being able to pay and having to walk round and chase staff members. For a friday night it was extremely quiet so there didn’t seem to be any reason for such poor service and not an apology was given. When leaving we heard other customers leaving and complaining as “ it can’t get much worse than this” before they chose somewhere else to eat. Things were awful throughout the whole experience and we won’t be wasting money in a place like that again.

Sat down for 35 minutes and no one came to take even a drinks order, so we got up and left.

Poor service, food quality has gone down hill and prices are so high now.

I had a great evening served by a lovely fantastic Ella K she made a huge effort making sure everything was okay and was just a great service

Server was lovely but too much thumping music and food was absolutely terrible. No refill drinks available so the only option for soft drinks was spending £4+ on one can of coke! Burgers were flavourless and overcooked and greasy, made us feel sick, bacon was charcoal, chips with maple bacon and sour cream were so overly sweet, absolutely extortionate prices for less than mediocre food. Do not eat here.

Avoid!! Dirty waitresses in dirty uniform food awful burnt disgusting !! Really needs inspecting

Servers walking around with trousers half way down. Hair not tied back. Food came out incorrectly prepared. Dry and boring food, no spice or flavour. Server went MIA for half the meal. No check in on the food. Asked the manager for the bill, with a response with "Ask the server". The same server who went MIA. Tried to add food to our bill which we didn't have. Drinks came not on a tray. Meaning half of it was spilt prior to coming to the table.

Awful experience this evening, food was the worst I’ve ever eaten at a restaurant. We only ordered two appetisers and left after as it was that bad…nachos were missing the sour cream, when we pointed this out the waiter said oh they ran out but neglected to tell us when we ordered!! The guacamole and salsa were just huge chunks of tomato and avocado?? The tables around us also complained due to the poor quality food. The place was nearly empty, with a tonne of tables covered in dirty plates, food and drinks. But the staff weren’t actually doing anything?? We felt sorry for our waiter, as he was just getting all the complaints. But when we commented how bad the cheese sauce he gave us the cheese sauce (no actual cheese taste though) that he gave us instead of sour cream, he said ‘oh it’s better than nothing I suppose!’. The toilets were VILE as well. AVOID AT ALL COSTS - Bella Italia across from it is much better!!!

Similar experience to many other recent reviewers. This place could do with a good long clean (Front of House and the toilets) and the staff need looking at, thoroughly miserable and not interested in delivering any customer experience at all. Our food took ages to come and the nachos were badly overcooked, again as other recent reviews sadly highlighted. Such a shame as TGIs used to be a place to rely on for a great meal and night out.

Good food but little over priced

awful service, food was a pathetic attempt at american cuisine. made food swaps on orders without permission, toilets were a state. salad was literally brown, took an hour to get food when not busy, forgot to give us cutlery leaving our food to go cold.

Did we catch TGI on the wrong day? Maybe, but our issues seem consistent with some other reviewers. The good, chicken was nice, kids enjoyed their meal and having colouring/games book for them was a nice touch… although did have to ask for it. Our server was very nice The bad… They’d had a “busy weekend”, so when we arrived at 12.30 on a Sunday they had run out of refill drinks (no soda), one one beer on draft and no peas. Sure there was more, but that is what we were away of. They were down a few servers so didn’t have the nice area by the window open, had a dark booth with a broken seat cushion. The sink in the baby change was blocked. Mentioned it to a server who just shrugged. An hour later it was still blocked. The £5+ bowl of chips was half a breakfast bowl in size… mentioned it to the guy who brought the food out, made some excuse about portion control… no issue with that, but it’s not £5 worth! Salad came out with gone off leaves. This was swiftly replaced to be fair. Finally with the refills off, the choice (albeit limited) was for 330 ml cans of Coke, etc… £4.20 a go! Not been for a long time but place just seemed run down, food was ok, but nowhere near value for money and the fact they were out of a lot of stock lunchtime on a Sunday smacks of bad planning. Sadly won’t be returning.

Went in today for some food in a group of six, venue seemed quite empty and not too busy but not sure if this was copeable for the team on. Sat down and waited about 15-20 minutes for any orders or who might’ve been dealing with us etc. drink orders were made took about 15 minutes or so to come out. Then food was awkwardly brought out by one person bring out two plates at a time with no help. Seemed unfair. Calamari came out dry, wasn’t seasoned with any citrus at all and sauce was forgotten. Corn wasn’t charred off on the grill. Super watery. Ribs were cooked well but the glaze sauce is too sweet for me should’ve tried the bbq instead. All in all not a great experienced, staff seemed stretched and not too welcoming either. Food was average but very costly don’t think il go back.

Really slow service, about an hour before food arrived after ordering(it wasnt busy), everything came out bit by bit, and half was cold. Totally rubbish

Food came out old for everyone x7 people steaks were well done when asked for medium and also waited over an hour for drinks and food

I have had a lovely day at TGI Friday Cribbs causeway bartender Ella was absolute amazing the food was spectacular and Ella even offered us a £5 cocktail menu 😱 all in all was a great experience.

Excellent service, good food, Ella was amazing as our bartender!

I will keep it short. Kids meals are ridiculously small and pointless. Two hairs found in my dinner and one in my partners. Food was very bland and disappointing apart from the hair surprise considering the price and also parts of the order we're missing and we gave up waiting for them to arrive. The service was awful. What's happened to this place? It used to be a special treat. The front of house staff are utterly miserable and disinterested. One girl in particular was basically walking about giving the customers dirty looks the whole time. Honestly is was quite amazing how bad the service was and how resentful they were to have to serve you. Crazy. Never going there again. If this are remotely interested I highly recommend a anonymous shopper experience on a Friday evening about 18:00. If you think all the negative reviews are fake then see for yourself.

Sat down at 12. No drinks orders taken for about 20 minutes. We ordered food at the same time. It took 1hr to get our starters (we were only the 4th table in when we ordered). We also only got them after complaining to the manager. Food was fine, but nowhere near as good as it used to be. We were there for 2hrs. Service was appalling. Won't be back.

Great atmosphere and very friendly staff, we had liz as our server and she was very polite and helped us with everything will definitely come again

Liz was the best, friendly and bubbly. Made our experience amazing!

Absolutely rude service. Not worth at all

Liz was excellent best work I've meet by far

Long wait, long wait, and long wait for the food 🥘 If you order your food on Sunday here, your food will arrive next Friday - TGI Fridays.

Great food service from Liz amazing!

Food is good but service is poor. 20mins to order, 20mins for the basic food and then another 20mins while we waited for the waiter to finish having a chat with his friend. He had time to sing happy birthday with all of the other staff though, and then walked off again for a while.

Our server, Liz, was really friendly and bubbly. The food was good, and it was a good atmosphere, we were seated in a booth

Lovely team, super friendly and made balloon animals. The food however is absolutely rubbish for the money...

Lovely food, and great service by Liz!

Well looked after great service

Maya was really friendly and helpful, very polite and friendly. There were many staff about serving and keeping everything clean and running smoothly. Would happily return

Went for a weeknight meal out. Service was polite, considerate and quick, even when we forgot to even look at the menu because we were chatting. The food was delicious.

Shocking. Terrible food. Had to send back a dish of chicken cos it was black and the manager tried to tell me it wasn't burnt. The dishes didn't come out together meaning my partners was going cold waiting for mine. The waitress even asked how the food was before I'd been served it. The dish I sent back never made it back out and the food was appalling. The prices are sky high and the standards are awful. The staff clearly don't want to be there and the atmosphere is non-existant. Not the TGIs I remember. Avoid.

We went last night and what a sad sad full from what is was Problems getting drinks Problems getting food all the food didn't arrive at the same time the last two meals were over 10mins later and burnt Spoke to the staff and manager who were all beat down understaffed and probably under paid as they all seemed very used to the situation of people getting up and walking out or removing all food from the bill Something top management must address or just close it

Our server Liz was great! Really kind, efficient and helpful.

Liz was amazing! Great food!!! Thank you x

The north visits the south and Liz delivers, handles the tables single handed and knocks it out the park! Amazing service and super bants. Stick with Liz !

Liz was fantastic, made sure we were well looked after, drinks full and bringing out the food hot and fresh, as well as juggling lots of tables! Thank you Liz x