KFC Yate- Yate Shopping Centre in South Gloucestershire

I think it depends on whether you get fresh food or food that has been left. Last week my meal was decent, this week's it's cold, dried out and flavourless.

Placed an Order via just eat, some items were missing, rang up and spoke to Karen (Manager) who quickly rectified the issue, fantastic service, great quality of food as always

The manager at yate kfc was extremely helpful as I am disabled and struggled and the manager did our meal personally himself. I cant speak highly enough about akeel. Absolutely fantastic

Great customer service, Lovely manager and went above and beyond for us thankyou!

Excellent service always come here and pleased every time

The sign on the kiosk told us ordering at the counter is unavailable, but we could order at the kiosk then pay cash at the counter, after we got the receipt from the machine, we approached the counter w cash in our hands, however all the employees ignored our existence, even tho one even had eye contact w me after operating the computer at the counter, and pretended they didn't hear us after I said "excuse me" 2 times. same thing happened to other customers in front of my eyes after us.

Judging by some of the older reviews on here, we must have got lucky. We had a fillet burger meal and a boneless three piece meal, and both were excellent, well cooked and tasty.

Surprised this place still has customers. If you order from here you are running the risk of being severally disappointed. Let me be absolutely clear, about my opinion and experience. I have tried the food here 4 or 5 times. In the hopes it would get better. I've been in shop and had it to my door. 4 out of the 5 times the food has been a disaster. The 1 and only time it was "passable" was when I had ordered a 3 piece meal. I've never sent food back in my life and have never asked for a refund for my food. My rule of thumb is that life's to short you win some you lose some. But my goodness some of my orders from here, I realy could have taken them back. Maybe one day things will be done to a better standard. In my opinion

I had the Hot Wing bucket 10 pc was good but the Aero Krushems Shake was watery and bad a bunch of chocolate chips so I was left chewing chocolate chips and sipping Aero flavored water

It’s 9:45 and they have run out of chicken . Miss Millie’s cooked us some fresh . A little wait but atleast they can be bothered .

Came to this store with my family. Food was great and staff were very friendly.

Very fast service and food was really HOT Keep it up KFC YATE

Staff are so friendly and service was amazing 🤩

Staff are amazing and food was absolutely 💯 spot on

Food absolutely disgusting, I can't even give it 1 star. There were more bones than chicken. What happened to the original recipe of KFC Chicken because this is nothing like it. It would nice to be able to have a choice of the original fries or the horrible skinned fries. From a very disappointed customer will not be back.

Great food tasty good customer service

Amazing service, Store manager is very helpful would Recommend this place.

Amazing food Much much better than keynshem KFC Very fast considering it was quite busy No crying babies 10/10 Would come again

Was good food and the ambiance was superb. Fries feels like boild not like fried.

When I went last week zinger burger didn't taste right it's was exchanged for new nice one . All other times have had really nice food and good staff. And you can sit in carpark and stuff your face with KFC and watch people in the gym above getting fit while you get fat👌👌

Good place to eat. The staff were nice and fulfilled my order very quickly. The food is very nice and they packed my box with lots of fries, would recommend.

If I could give less stars then I would. Picked up an order which was pretty quick… I’m not surprised it was so quick because my supercharger burger was rock-solid and cold so had to re-heat it in the microwave.. the lettuce inside was brown and I had a very sad portion of fries. My partner had 8 wings instead of 9…. Slightly understandable if the place is super busy but when there’s more staff than customers you expect them to get these things right. Unacceptable and would rather travel further to a better KFC such as Cribbs causeway. Don’t waste your money!!

Better teach the staff how to count. 2 times in a row I got less wings than ordered and obviously I was left like that

Chicken wings taste delicious here compared to other kfc. Staff is friendly and nice.

Missing food again, somebody's stealing, pathetic.

Always amazing services!! Great friendly team always looking to help save you some money through offers Get me onto the app meaning I got free wings!!! Great team

staff were amazing, really helpful and kind. The food was lush and kelly the manager was lovely!!

A relatively new KFC and yet filithy in side. . And wanted to eat in but every table was dirty.

Lovely food was tasty hot and a good price

Super fast services and tasty food Great improvement

I was extremely impressed with the KfC Yate team. They were nothing but polite and helpful when me and my family came to the store. Would gladly visit again.

Ordered family feast 6 piece with sides etc. arrived home only to find 4 pieces. Not easy to get a 6 piece order wrong but these managed it

amazing store, very clean and friendly staff

Quick service, friendly and welcoming staff and piping hot food!

Amazing customer service lovely food

Very long wait and order was wrong. Do not recommend

Delicious food and the customer service was amazing especially Kelly who helped do my order, very helpful!

Every time I have eaten at Yate I've never been disappointed with the service or my meals.

Great, quick, polite and friendly service. Clean restaurant and good food.

Great service, Kelly is really helpful and courteous

lovely staff, great atmosphere improved a lot.

The food was amazing and warm. And the restaurant was spotless. The staff were very friendly and welcoming.

The restaurant was really clean and service was quick!

Staff were amazing and food very tasty and hot 🔥

Staff are amazing fast service and good quality is amazing I don’t know why people so negative

Staff in Yate are way better than Filton they are very politeful and helpful

Served by Kelly she was very polite and friendly

Always great service friendly staff

Called in tonight for evening meal after work 2050hrs. Was told along with other customers present that they have stopped serving main items with a limited stock of other food menu items. When I asked for an explanation as it’s advertised open till 2230hrs, the young girl explained it is the managers (Akeel, who was at home) decision to clean down at 2100hrs. Very poor service and very poor attitude to customers. I was informed by customers it depends who the night manager is?

Visited yate store today. Food was excellent very tasty and very hot. Would like to thank kelly and akeel the managers who made sure my complicated childrens orders were perfect along with mine and husband's as a whole. Merry crimbo to all at yate store . P.s gravy was amazingly thick !!!! Very clean premises no table dirty

Was served by Kelly she was so lovely and the food was great!

Very friendly staff, hot and tasty food. Great service will definitely be back.

Great food and service by Kelly , will definitely be back 😀

Great experience with the food and the customer service staff are amazing definitely returning.

My customer service was amazing and the food was nice and hot

Food was amazing, nicely cooked

The food was great service with a smile very friendly staff

Ordered through Uber a few times now, cant fault it, food is always hot/warm (mostly), tasty burgers, nice wraps, chicken buckets are also nice. Hot wings can be a bit hit or miss if they are warm or not. The price over the years has shot way up but what hasn't so just the odd treat here and there. Much better than maccies that's always cold.

Was easy to find what I wanted to eat

The food was great and the staff was amazing and very helpful

The service was great the staff was so helpful

Food was good atmosphere was so nice great staff

The staff was friendly and very kind to all customers including the kids

Had dinner at kfc today, very good quality & Kelly was extremely helpful & friendly!

Good food and fast friendly service.

Amazing services great food all in a timely fashion staff unbelievably helpful

The worse kfc I've ever stepped foot in! Rubbish everywhere. The touch screens looked like they've never been cleaned. Staff using foul language! Waited 45 mins and decided to leave without food. Walked 3 mins to Miss millies, far far better experience 👍👍

I went to get the Christmas stuffing stack burger that was advertised but this branch wasn't doing them. I think they are now though. I had a regular stack burger instead but it was cold and didn't seem to have much to it. Disappointing especially as it was £7. MacDonald's double half pounder for £5 was way better value.

Staff were absolutely brilliant. I couldn't thank them more for how they helped with my crutches.

Ordered 1 x boneless banquet and 1 x colonels meal. Boneless also had an extra mini filet Ordered. Colonels meal was fine, but boneless arrived with no chicken only fries, and the beans were almost black where they were so burn. They did put the extra mini filet in, which was the smallest bit of chicken I've ever seen. Nobody answers the phone in the branch, and the only complaint procedure you can follow is on the Uber site, but there has not been any reply from them.

Haven’t been yet but I predict it will be good

We came an hour before they closed, even though it was was very empty, the service was so slow and they had nothing in available according to server

You get what you pay for, slow service, food was OK, it filled a gap.

Utterly useless, completely incompetent. Takeaway order, literally a five minute drive home, food is cold as it’s starts lukewarm at best. I have used this branch maybe half a dozen times and at least 50%of the time something is missing from the order.

Ordered through deliveroo. No problem with the driver as it's the staffs fault. Really how can you miss 3 items from the order. No drinks. No popcorn chicken. Colder than my dead nan in her grave. Take your business to miss Millie's, or pop in Tesco to buy your own chicken and cook it at home. Note that every person giving the place 5 stars is a "LOCAL GUIDE". More like mates of management trying to make the place look good with FALSE reviews. I used to manage a cinema. Way busier. I have the experience of a customer based environment. So I'm telling you now, the reason your items are missing and your food is cold and your service is slow is because management is at its poorest. The poor kids working there obviously get no help or guidance and are just trying to survive in the apocalypse of lacklustre management. Take your money to a local business who actually care about their customers. Wish I went to a kebab van or summat. Peace.

Twister wrap always so cold. They never toast the twisters .. it should toast.

Takes over 40mins to sort out a 1 item order when there are only 3 customers with very basic orders, the tables are covered in rubbish, was in the carpark beforehand and no one had walked out of the restaurant so employees could visibly see the state of the place and not bother to clean it up. Kids working there probably illegal although that may contribute to their poor customer service. I would also say there is absolutely ZERO management in place, when some bloke was told half his order wasn't available only after already having paid and waiting for 30mins+ he asked for a refund and the staff stared at him as if he said it for a laugh?! He was not happy neither is anyone that orders here. They have no professionalism, all employees clearly don't want to be working there, wont be going there again, poor management, staff have no social skills or respect, go to cribbs causeway instead. Fire all the staff, close down for as long as it takes to build a good workforce and then reopen, waste of time. Avoid unless you want to catch IBS through proxy.

I know I’m a minority … but if you’re vegan , this branch doesn’t cater for you . Arguably if you’re a vegan don’t go to kfc

Extremely Disappointing Experience!!! I recently visited Yate KFC and had one of the worst dining experiences ever. It was an hour before closing time when my friend and I decided to order the "Dinner for two" deal at the till, only to be informed by a staff member that they had run out of fillet. This was already disappointing, but we decided to order the Zinger burger meal instead using the KFC app on the phone. As we patiently waited, the same staff member who had informed us about the lack of fillet proceeded to announce to every customer in the store that there was no fillet available. This lack of communication within the team was quite unprofessional and left us feeling uneasy about the competence of the staff. After waiting for a frustratingly long 30 minutes, our order number was finally called. However, to our disbelief, we were then informed that there were no burgers available either. The staff insisted that they had called our order number earlier, but we were present the entire time and can attest that we did not hear anyone call our number. Other customers who were present can also support this claim. At this point, we were offered a replacement of the burger with chicken, which was not what we had originally ordered or desired. Frustrated and disappointed with the continuous lack of stock and miscommunication, we requested a refund. It was astonishing to witness the staff member go back to the kitchen, consult with their manager, and then inform us that if we were willing to wait for another 5-10 minutes, suddenly fillets and burgers would become available. This inconsistency and disregard for customers' time and satisfaction were truly disgraceful. The whole experience left me questioning the professionalism and organization of the Yate KFC branch. It's unacceptable that they had the stock available when we initially placed our order, yet chose not to prepare it. The lack of communication, unfulfilled promises, and disrespect for customers' time has made me lose faith in this establishment. I strongly advise potential customers to reconsider visiting Yate KFC unless they are willing to endure frustration and disappointment. There are plenty of other dining options available that value their customers and can provide a much better experience.

Slow service, store is a mess, stood waiting for 15 minutes when I could see my order on the shelf, useless.

Cold food and on top of that can’t even get a Krushem the only thing people really like about the place

Food was lovely everything was piping hot and delicious

Absolutely terrible uber eats order get a call no chicken. They can't cancel the order and they keep sending for drivers. Worst kfc around

Awful place to work for. They treat their staff like s---, your one of their best workers they got and they just treat like dirt. They expect you to work 12 hours shift with only a hour break. You get paid to work until 11.30pm but they expect you to be there until everything is done and you don't leave until around midnight. They ring you at last minute because other staff let them down and you don't get a thank you. Worse place to work.

Good if you want food poisoning !!!!!!! Me and my son is really I’ll but my wife isit we all eat the same meals but she had boneless chicken she is fine but me and son had bone chicken and we both I’ll !

One of the worst meals I’ve had. Anaemic chicken, poor service, undercooked and cold.

Ive ordered from this KFC several times, they have got my order wrong everytime or simply not even delivered it. Use at your own risk

Worse KFC I ever had... horrible taste ,,soaked in oil chips and chicken,,taste so bad..never again

Had a Boneless meal for one and within 2 hours I was vomiting, I have confirmed food poisoning which is not the first time I have had it from KFC, this is the 2nd time in 15 years hence it took me so long to try them again and yet again I have food poisoning.

Awful place and the staff are something else.. not welcoming at all, look at you like you are an inconvience...They always mess up orders too. Avoid

I love having a KFC in Yate after all this time!! Thank you for being here ❤️

Been a few times since it opened and they have missed multiple items off the order every time. The chicken also doesn't actually look/taste like normal KFC - the coating is really thin and pale. Will not be returning.

I feel like the review on here is a little unfair. People only typically review when they have a bad experience. I was waiting for KFC to come to Yate, and waited a few weeks before visiting after they opened, I knew there would be teething problems. When I do visit, I haven't had any major problems, most of the time my food is served quickly. The only small issue I have had is missing sauces and occasionally the serving of chips isn't what it should be. Overall this branch is better than a lot of others.

Ordered in store on a Friday lunchtime. Not too busy, food came in about 5 minutes, all as expected. Not 5 stars because KFC is not 5 star food, but still very cheap and tasty.

Food tasteless not cooked long enough and cold, service poor... literally no one spoke to me from order to collect. WORST KFC EVER! Hope it improves but until it does it's Miss Millie's for me 🍗🐓

Would give no stars if there was an option!! Called in and ordered a Mighty Bucket for One with regular fries substituted the drink with corn on the cob. The joke is the regular fries consisted of FIVE!!! Second order Twister Box Meal with 1 mini fillet. NO mini fillet, NO side and NO Fries. Also the so say Twister Box Meal was stone cold!!! This place is definitely a joke NEVER EVER AGAIN will I visit this place!!!

They don’t care about quality, they serving dog’s food

Nice hot burger, can't complain.

Usual getting orders wrong. Ordered 3 pec boneless meal and got chicken burger. They don’t understand simple requests

Avoid the staff won’t get your order correct.