McDonald's in Warwick

Popped in prior to visiting Warwick Castle which is close by. Restaurabtvwasnt particularly busy but they still took overv20 minutes and then i went to the counter and they acted like i wasn't there. This is after using the computer to order to save them from serving me. Finally got the attention of someone and they looked into where my order was. It was nowhere, they hadn't bothered to make it so we would have been there all day if i hadnt gone up to check. Came a few mibs later and said there was a system down issue (which only affected my order apparently) no apology though and seceral itens missing from order including 50% empty fries in each serving and the fruit bags. Ordered desserts from the computer and it wouldn't take payment so had to go to till to pay. Not many staff around, all in the back avoiding customers. Place is quite dirty, I cleaned the two children tablet screens for you though. Hope they can get back to basics and improve.

Burger and fries were cold! Bun was dry! The maltesters mcflurry was lovely! The fries and burgers are always cold.its not cheap either

Had a home delivery! Fries undercooked and cold,burger cold! I received the wrong mcflurry! Received the wrong sauce! Every delivery I’ve had from there has been cold!

This place is absolutely useless. We visited today to pick up an order at the drive through. Told to park in bay 2. After a good wait the wonderful serving assistant told us to “hurry up and move out of the bay as people were waiting” my wife replied “I will when you bring the rest of my order” So he scurried off and grabs the drinks then tells us to move along before then having a rant at the car behind us. We then got home to find two portions of chips missing that we had paid for. Now I know you clearly don’t have to be the brightest star in the sky to work at McDonald’s but it’s not hard to read an order off the screen (or it’s not for most people) These clowns clearly need a new career move if you can’t do something as simple as follow an order,and manners wouldn’t go amiss,clearly Mr zero brain cells or personality didn’t read the memo regarding polite customer service? But there again he can’t read a food order so… Utterly useless!

We went Saturday March 16th and had a great meal from the drive through. Lovely and hot and fresh and served very quickly and efficiently by a lovely young man called Jack who was friendly smiley and seemed extremely engaged. He was polite and charming and is a credit to the store. Congratulations to him and the restaurant

Poor, Drive-thru service, ordered expected the order to be correct, arrived back home with only half the order. Had to return back to the restaurant to collect the remaining half. Not the first time it's been a poor service but first time I've felt the need to complain

Rubbish, no milkshakes, no ice-cream, no ketchup or BBQ sauce. Took grandchildren as a treat, very disappointed.

They were slow and when asked about it the duty manager was rude and dismissive. Served 11pm 19/7/23. I have been here multiple times and this is by a distance the slowest and worst service I have ever experienced. Should be disenfranchised

This place is without question the worst McDonalds I’ve ever been to. They are painfully slow, nearly always make you wait - I’ve even had to park up and wait for 2 plain fries before! Everything about it is just poor. Avoid like the plague.

Prompt service, friendly staff and piping hot chips...I've been here two or three times now (eating in) and have been impressed every time. The staff are proactive and helpful and the premises are very clean and tidy. I'm very surprised to see the poor reviews.

Worst McDonald’s I’ve ever visited just stood around waiting to order , no staff , no care . This is one McDonald’s I will avoid. !!

Absolutely awful. Chicken Big Mac.was not cooked . It was that slimy , it kept falling out of the bun. Took ages to get served. And to finally finish, the meal of. The coffee was cold.I warn you, don’t go there

Sooo slooow There appeared to be only one person working! Saves on wages Not good for customer service. So much for fast food.

our order was contaminated by a piece of blue plastic ! we had spent nearly £30 and all that was offered was a refund on the fries. we couldn't stomach the rest of the meal and had to bin it !

Arrived at drive through at approx 8pm - man took a good 2 minutes before even acknowledging I was waiting - in the end I said hello and he started talking to me. When I got to the window I said I had thought the speaker was broken - he said no he was just taking a payment - there was only one car in front of me so he was hardly rushed off his feet. The second window person didn’t even speak to me they just thrust the food and coffee at me. No offer of sugar/sweetener. The burger was Luke warm and disappointing. For a new store it’s very poor and not fast food or MCD’s usually expected standards

As advertised, you can buy an elf on the shelf for an extra £1.29 that I was told by the management he then tells me he didn’t have any on shopfloor but he would go and have a look upstairs 30 minutes later after eating dinner I have to go back to the till nobody has an absolute clue speak to the management that doesn’t even give me eye contact and gives me every excuse why he doesn’t have the elf for me to get my money back for my autistic child to be very upset of the messing around didn’t eat his dinner so a complete waste of money will not be going to this one again

Have eaten here a couple of times recently and very disappointing, The service is incredibly slow and over 20 minutes wait each time. Prices are much higher than other franchises. It is a shame as it is a nice clean new building but they are understaffed and wait times are unacceptable.

Be very wary about ordering through the macdonalds app at this restaurant as they are very prone to powercuts. I ordered some food and went to collect only to find the drive thru barriered off and a member of staff telling me they had had a powercut and I would not be charged as my order had not been processed at the restaurant. Upon checking my bank account, I find that I had been charged for food I never received.

As a local I've been to this McDonalds many times and it's always been a good experience. If there have been any faults with my orders they have been fixed very quickly. The staff have always been extremely polite on the drive through and that accounts for a lot.

Every time we go through here order is placed go to second window and then moved onto a bay to wait approx. 15mins food then comes out not warm thats if you are given what you ordered. I think they give priority to the delivery company's than there drive throughs

Waited nearly 20 mins for food and in the end cold. Priority to drive through. They had seen me waiting with others and still no interaction, NO be with you in a minute..... nothing ! I was in a hurry and had no time to...

Place really needs some training and learning to cook warm food. Was empty when we arrived. Ordered our food waited and waited. Then told the chips were going in the fryer. Waited and waited got our order got home which was 5 mins away to...

Our grand children love it in Warwick Macdonald's. Its clean and tidy with usual range Well done to Amelia, pleasant young member of staff in Warwick. I have noticed her over several weeks. Quick to clean, tidy, empty bins, clean floors and most importantly is...

A long way short of fast food. 20 minutes for stone cold food. The table in front and the table behind are all complaining of cold food. Kitchen seems to be prioritising drive-through restaurant customers.

3 times I have been, every time had to wait for ages, told to move to 3rd window to wait, one time I waited 10 minutes and almost had my car taken out but other users. Burgers and fries were cold, never again will I...

We were there for 11am and ordered a double bigmac meal , a normal bigmac meal and a mcchicken sandwich meal..from complete professionalism from our order taker through to piping hot and quality product...in the words of my birthday boy..."Best Birthday ever"... Thanks to all...

Manager refused to serve me at the drive thru as I was on my bike. Offered no alternative service such as bringing the order out like they do for 90% of cars anyway. I always use drive thru service at McD's Clearly this manager is...

Both burgers were served to me cold! Hearing that from Others that been. Never again. Rank and No one to be seen to query.

Veggie burger was stale, over priced and would hardly call it “deluxe” it’s basically 2 spicy veggie fingers in a bun, no burger. Rest of the order was okay

I called in twice on Monday evening, once for a coffee and then returned for a meal later on. Both times the manager/staff were very helpful and they even offer table service. What isn't there to like about that!!

We went for late breakfast early lunch. We ordered and paid going through drive through. We waited for a long time the drinks finally arrived, and we had virtually finished drinking them by the time the food turned up it took so long, I was...

Being a new branch i thought id pay a visit for breakfast. Upon ordering with an extra egg and sausage i wasnt impressed when I got to mates house to eat it that the extra sausage had been overlooked. Not worth going back althoough was...

Greeted at the counter by a server wearing reindeer antlers, I'm called sir and asked if I want table service. It's a measure of how streamlined McDonald's service game has become in this age of click-and-grab. I've already floated past the digital menu displays, padding...