McDonald's in Oxford

the burger was stale and the coke spilled all over

Absolutely nothing to do with the driver - he was lovely and delivered the food quickly when it left the restaurant. However, it took almost 2 hours to be “prepared” after an initial estimate of 15-30 minutes. The restaurant claimed to be “preparing the order” for about 1hr 50min. There was also no way for me to cancel the order despite no reliable estimate of when it would arrive. Very poor service from McDonald’s.

Took over 2 hours to order food came split very unhappy

Food was cold and stale. Drink spilt and dripping. No bueno

The chips were cold and the burgers were under cooked

Delivery time kept getting pushed later and later in the end I received my order 2 hours late also they did not package my drink correctly so on getting my order my food was wet and soaked through and I could only receive a 2 pound refund. Terrible service the whole way through this time.

3 hours and it was cold. Cheers then 👍🏻

Food arrived cold and drinks all spilled

Waited over an hour over original delivery time. Awful.

Utterly appalling. Ordered 13:29, delivered 16:08. Over 2.5 hours late. Not sure what more I need to say. Order has clearly been sat on a bench the whole time as the food was cold, soggy and completely inedible by the time it arrived. If a refund is possible it would be greatly appreciated.

the food took over an hour to get here and when it arrived the food was freezing cold and the ice-cream was melted

When got our food on time but it was cold

Took 3 hours to get this to me which is ridiculous. food was cold and not enjoyable most of it went in the bin. not happy.

Foods good come exactly how it should! However extremely rude driver!!! Wouldn’t order from here again due to the pure disrespectfulness fork your delivery drivers!!! Customers deserve respect just like you!!

I had to wait a hour for my food the time on app kept changing and the food was cold

Very delicious! Thank You Very Much!

Gone downhill , dramatically over the years , living in oxford

Food was not delivered, driver didn’t follow de delivery address but a location point that took him to another place and then he refused to come to the address asked for the food to be delivered. If I fill out a delivery address, that must be followed. Terrible service and I couldn’t get my food

Long wait. Poor quality burger smothered in mayo & cold chips

The food was late and everything was cold. So much for fast food

You didn't put a toy in the Happy Meal

Central Oxford Mekáč is ok, does not surprise, does not excite. What surprises people is that Mekáč is quite expensive here, otherwise I don't know why, but the staff puts everything in a bag, even if you say you want to eat it here. But otherwise it's a normal Mekáč, so quite good. Otherwise, the staff does not speak English very well, which is probably the case with all Meccans, but so what, not all of us can master the language very well either.

My order was NEVER DELIVERED!!!!!

Food came with ingredients I had requested to remove due to allergies. So whole order went to waste.

Absolutely awful food cold half my drink missing ordered at 3pm and got it at 17:48

Order was due to come between 00:20-00:40 then arrived at 1:00 and was basically cold so was pointless

Some food missing and some food cold. Asked for a refund and got £1.47. What a joke

perfect, fast delivery, the food arrived hot, the driver very polite.

How can y'all knowingly get such a simple. order and ruin the entire order by spilling hot chocolate over the ENTIRE ORDER. 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

my order never turned up after paying for it!

There was ketchup on the floor and food tasted like cardboard

The bathroom is on the second floor, so you can go there even if you don't want to eat.

Driver was very kind. Best delivery experience.

the food was cold and late and I didnt get my sause.

my food was cold and the and did not get my sauses.

It was horrible. The food was cold and not cooked properly. I would put 0 stars if it let me

My drink spilled all over my straw so I couldn’t even use my straw it was soaked to the point it was mushy when I picked it out the bag nearly half my drink was gone before I had a chance to drink it

the meal was cold and the Coke had spelt all over the meal.

My drink and McFlurry was ruined

The chicken wrap was awful the meat had a very weird taste like tuna, i had to spit it out i can’t even eat it and the rest of the food was cold

Busy city centre store. Delivery of food was quick and of good quality.

Always had good food and customer service from here and the store is always very clean. I'm not someone who leaves bad reviews, however what happened on Saturday night was a disappointment. I ordered food and my partner went to sit upstairs and was waiting for me to bring the food up. The store was very busy and it took 15 minutes to be served, which is absolutely fine because I could see it was very busy. After I got served I was about to go upstairs when one of the employees told me that the upstairs was now closed. I thought it bizarre because it was just before 7pm but I explained to her that my partner was waiting for me upstairs and when he went up there the stairs weren't closed off to the public. She was adamant not to let me through so she went to call him to come down because I had been served the food and we had to go away and eat it on a bench. I can honestly say that I'm very disappointed and perhaps staff members could be a bit more accommodating and not literally ask us to leave (we're both respectable people who finished work and wanted to have our dinner together there).

Order time kept pushing back and chips were stale

the courier spilled the juice over the food

At the heart of Oxford this rather small outlet is haven for those craving fast food.

I ordered hot chocolate and was sent coffee. the food arrived cold

this happens evertime I order in Oxford, delivery times always change which is no good when I'm on lunch break,food arrived very late now can't eat it

Food was lukewarm, drinks spilt which ended up staining my new white t-shirt

All the burgers was cold had to warm them up

I ordered fries today have no salt and food cold as well don’t want to go again Shitty service

How is possoble that at 7 pm you cant sít down with your meal and eat at the table I would never make an order if I would know I have to eat it on the street like homeless! It is disgusting to eat while you stand on the street in cold!!! Maybe better close the whole place

Drink missing for my little girl

Had to wait over an hour to get my food. Ordered before five. It came at 6:20 I’ve never had the estimated time change so much. It changed from 5:55, carried on going up until 6:35. It’s really annoying not to be able to cancel your order from a certain point, people have places to be and sometimes can’t wait an hour for their food, I’m just lucky I didn’t have anywhere to be at the time.

Busy but quick service and friendly staff.

Veo que McDonalds en diferentes países tienen algunos elementos de menú diferentes a los que podemos volver a casa en los Estados Unidos. Pasé a ver qué podía conseguir en un McDonalds del Reino Unido. Tomé un pollo Bacon Mayo con papas fritas, una Coca-Cola Cero y algunos palitos de mozzarella. La comida era baja a comida rápida típica. No es bueno de ninguna manera, pero sentí que tenía que probarlo una vez.

This was one of the worst service experiences I’ve had. The staff was rude, unprofessional, and took forever to assist me. Completely unacceptable. I had to wait for 30

Food stone cold and drinks spilt

There food service is very bad. That is not acceptable. I have to wait 30 minutes for a single rap. And also staff ignoring customers. Seriously, I had very bad service experience of my life at there.

You delivered my order to the wrong address-

Workers very slow and rude,did my order wrong even though was not busy and most tills did not have receipts! I do not recommend go to Gregg's next door better

I saw rats in the Mac Donald’s and staff were extremely rude and kept rolling there eyes when anyone would ask a question needs more polite staff and needs to be clean

The burgers tased like onions ,but the fact we didn’t order them and they weren’t in the burger means the workers put some in and realised so they took them,and the burgers aren’t their usual taste!

The delivery guy was super super fast.

Closed do to power problem, will open as soon as possible.

The most rubbish food in Oxford but so cheap so can't blame The staff don't care at all about the hospitality and serving the customers Lots of times there are missing items from the orders which happened to me more than 4 times The quality of the meat is like plastic

Went in for a chocolate milkshake for my GF, Tuesday 10th order #46 got served and it was as watery as a coffee. My gf said that's not right to the staff member who walked off consulted the person doing the drinks and came back and rudely said "that's how it is" and pushed it back across the counter. Gf carried on and sain :no it should be thicker" (as she has one every few days) . The rude staff member begrudgingly said "ok we'll sort it in a bit" gf waited 2 or 3 minutes more, nothing ended up walking out without what she'd paid for. Service rating should be negative stars

Never received my order and when I called the restaurant they claimed there was nothing they could do.

A great McDonald's with truly lovely staff always with a smile and always willing to help 😊😊😊

Quick service, staff polite and kept very clean.

Being a vegetarian, you don't have so many choices . But I like veg burgers, veg dips and chips at McDonald's. They are good and tasty 😋...

the drinks were half spilt! othet than that food was fine!

All the food was cold, spilled drinks in a wet bag and over two hours late

Delivery time was good just part of order was in a right state. Drinks and ice cream in same bag drinks leaked all over ice creams and took ages to get this sorted with just eat so annoying

McDonald's is the worst. I always feel sick after I begrudgingly eat there.

Weve waited a hour and food still isnt here

My order has not been delivered. But it says delivered on the app

Ordered at 11.20 from Macdonalds My order arrived at 13.15!Food cold and my drink had leaked!

Missing chicken in my chicken wrap! Again! Not the first time! Will not be buying from here again!

They greet and say hi to most customers except black people. They give me the silent treatment or angry look. The food was ok but they need to work on their customer service skills and treat all people with adequate respect.

Delivery driver really professional and caring passing over food

I have very beads experience !peaple very darty

I don’t have the food so how come it’s delivered

I ordered on the food happy meal but the machine didn't print my receipt to show that I paid and therefore I couldn't get any order number. I asked member of staff for help he reluctantly approached and acted like I was lying and didn't want to accept that their self service order machine didn't print my receipt. Finally I had to show my contactless payment then got my order. It was an awful experience and won't go again to this place.

Restaurant wasn’t clean Bad customer service Unhygienic

Too few places to eat There are so many people that people eat directly while standing

I ordered a drink and it was peeking out of the bag.

Extremely slow service. Had to wait for 20 minutes to get my order of 2 fries and 1 veggie strips. The staff seemed to have forgotten about my order - had to remind them

Crispy chicken wrap was wonderful with little bit sweet chilly....yummy.....

Both drinks were tipped out and empty but I was refused a refund. Will NEVER USE JUST EAT AGAIN

poorly prepared burger, whether there are a lot of people or not enough people, always takes too long, the burger looks like a puzzle that before eating we have to put together, everything falling to the side... the staff cares more about being on the phone than serving the customer, Honestly the worst McDonald's I've ever eaten at.

Food isn’t very nice mostly over cooked and some of the staff are rude!

Never received my order absolutely fuming says delivered but hasn’t

I never received my food or got a refund

3 dips missing that was paid for

Disgusting service. Never turned up. Called the restaurant and the driver had run off with the food. I’m so mad.

the drinks had spilt in the bag and the bag was leaking. i ordered sweet curry dip but did not recieve it! Also i asked for a toy in the Happy meal but received a book instead!

Missed a drink, put book in happymeal when ordered toy and then they happymeal cheeseburger came without cheese! Just what my 5 year old wants.....NOT!

Order placed at 8.45 , time of delivery at order time 09.25 . Order delivered 10.20 . I could have driven to another McDonald’s, eaten in and driven home in this time !

Forgot my sauces I paid for not happy

we never received our food very disappointed with your service 😞 you sent the item to the wrong address so please can you refund my money back ASAP. I have been trying to contact you but no response from you so I had to call my bank to arrange for a refund so in the meantime I will wait for your reply thank you.