Burger King in Oxford

Absolutely terrible they put the ice cream tub in the same bag as the hot food so by the time it reached us every item was stone cold. Awful

missing peppercorn loaded fries and the fries from the bacon burger deal

the food was cold and missing a buger

the order is always missing the bbq sauce and this time my nephew missed out on his burger (no kids meal) it's really not that hard to read the ticket and put the right stuff in the bag what a joke I will never order from this BK again it's to much hassle.

Please don’t put cold milkshake and frozen drinks in with food as they food is all cold

the food arrived cold the chips were hard and drink was warm

The time for delivery kept changing so it got later and later, food was stone cold on arrival, mostly inedible.

The staff were really friendly and helpful

Every time I ask for ketchup or mayo, none is added. If we have to pay for it then let us know and I’ve been to the store physically and received it so what’s the big difference in ordering it?

Both frozen drinks had opened and spilt on one of the wooper burgers and food is just warm

No bacon in the XL bacon cheeseburger

great people, excellent service and well-made food, congratulations to the entire staff

fast service, very polite employees! recommend this burger king!

the best service and the best staff

Great service gentlemen helped me with orderer has I had my hands full with my bike stuff

Purposefully didn’t give me my milkshake when I ordered it and gave a sprite bottle

Nice place.Tasty burgers and fries. Good quality of service.

No ketchup in bag and no option to add any when ordering

Arrived very cold and no mayo as well

I ordered from halfway across the city and my food arrived perfectly warm, courier was fast and polite!

We did not get the burger we irdered

Missing food even though spent 51 pound on it

Went to drive thru and they gave food straight away, my husband ate as we were on our way somewhere and the food was cold. I tried calling and calling but no answer. Very disappointed. I ordered a whopper meal. Total wast of money!!!

These guys are possibly the least organised BK I've ever been in. Utterly shambolic. You'll be waiting 20 minutes even when not busy, move on.

Edit: After 35 min wait we received the order but with missing order. Visited twice in the last 4 monts, I thought they were understaffed the first time so gave them another chance but today was even worse - over 30 min wait for a two classic burgers (eat in). Not a single staff member clearing the tables - floor is literally covered in food, bins are overflowing. Drink machine wasn't working, only still Fanta (???) was available.

Waiting 20mins just for 4 plain hamburgers and 2 plain cheeseburgers with 2 large fries, got home they didn't put the 2 cheeseburgers in. Absolutely useless.

Very clean place,nice outside seating, and great service

Missing large chips x 2 from order

Ordered two meal came out wrong burgers first time then second time burgers and chips where cold

Food tasted delicious but it was cold and i only live less than a mile away from burger king

Burgers and chips are cold, halloumi fries which are always really nice are rock solid, but at least we’ve got a cold bottle of coke!

Good customer service. Good ambience

The customer service was very nice. And such a clean place too.

food was cold and milkshake had leaked all over the chips. waste of £30! Will never order a delivery again

Our favourite goto BK, lovely staff and the food is always fresh (part of that being ordering plant whoppers)

Paying for bbq saude and then waiting 10 mins for it is a joke. The drinks are out of the ug machine but there's no dr pepper anymore. Frankly it's not worth the money.

Good service and excellent place. I and my family enjoy with today breakfast

delivery driver was polite and food was still in good condition

Wrong item delivered with no option to report.

recieved wrong order .courier was not helpful and rude.Tried ringing burger king NO ANSWER .

Had to wait over an hour for it for it to come with only half a drink and cold food and when the driver turned up he was on face time

everything was cold by the time it arrived

What do you want me to say? How good the delivery driver was or how polite he was etc? Food arrived quickly and warm, that's all i want! 😁

One of the worst toilets I have ever seen!! Had to wait ages for my food. Do not visit!!

Upset as I was missing multiple items in my order, including chicken nuggets and onion rings

Very Cool customer service didn’t Have to wait long

Awfully slow service, orders called when not ready, food not warm. Avoid.

Food was delivered to the wrong address

The staff were very friendly and the services were quick, would highly recommend👍👍

A lot better food in the daytime Nights food terrible

This review only relates to the drive through option as I had 2 terrible experiences. First time that I used the drive through some months ago, when I got home, I realised that some items were missing and others were not registered correctly. Nothing I could do then... This second time, last Saturday, after finishing the transaction on the drive through, to my surprise I was asked to go and wait in the car park. I waited for about 10 minutes, then went inside to check on my order - without any order number or reference. When one of the staff members came out to deliver drive throughs in the car park, I asked about my order, and she told me she didn't have it yet. To my surprise, she goes to my car and proceeds to deliver the bag to my wife. I was fuming. Turns out, one of the items was incorrectly registered. When I opened the bad and gave the burger to my wife, we realised that they did not pack the correct burger. We had 2 burgers, 1 each, and none was what we asked for. Absolutely ridiculous. When ordering on drive through, there MUST be a screen for the customer to see what is being registered. With the loud noises and with staff multitasking, it's guaranteed that mistakes will happen. Secondly, if there is a large number of orders and you can't process drive through properly, just close it temporarily and people will go in and take out.

I ordered Memphis burger king and received bacon double cheeseburger X at about 7:15pm yesterday . The delivery address was also not given to the driver. I got my order and hour late. Always mixing up my orders. Very poor service.

They charge you for large fries and give you small fries. The portions you get for the price you pay is ridiculous! Rip off or what save your money and make your own.

They let me in before opening hour with friendly smiles - that made my day nice and warm in a cold winter day. Thank you.

food was cold and couldn't be eaten. And some of the order was missing

Esperaba que la tienda abriera. Me dejaron entrar antes del horario de apertura con sonrisas muy amables. Hice que mi día comenzara agradable y cálido en un día frío. ¡Gracias!

Hot and freshly served and Amazing team working at the store. Really quick and very helpful. especially Ahsan. ♥️

Completely wrong order name and code even after code given driver didn’t even check

Delivery driver was very rude and abrupt not a very good representative

The staff is very slow, even the order is not prepared they bump the order, i was waiting for 15 minutes for a single burger.

The time that we had to wait was ridiculous

Delicious food and the delivery driver was friendly.

The food was late I tried to contact the driver with no response. The food is stone cold they’ve even put the ice cream and cold bottles in with the hot food

Very Good Service and hot food .Nice environment and good service.

My friends and I visited this burger King on Tuesday 17/12/24, service was slow and the drinks dispenser was limited The Manager decided to reprimand a member of his staff in front of the customer for a simple mistake whilst she was using the cash register,we felt this was totally unacceptable as he came across as a bully....

I had missing orders 😞 again from burger king

Nice experience and customer service

everything was checked it was in the back before ordering and it was still hot when it arrived

great food and nice delivery driver

The quality and quantity of food was so good..the service was quick

Worst place I have ever been in my life staff are all one brain cell short I had a more enjoyable time when I was in prison avoid at all cost

Chips was stone cold and burger was stone cold paid over £14.00 for cold food

Ordered chicken nuggets and got chilli cheese bites instead !!

The food was absolutely freezing cold and took a while to wash not happy

Driver drive away from my address. I tried to contact him. No response. Food arrived cold.

not great service missing fries and milkshake

The food is ok , that's not the problem. The service here is terrible !!! My 2 teenage children came into this store to order themselves some food but they had never done this before... one downloaded the app for burger king offers , where it gives you a code and states you can give the code to the cashier (which I've done many times) the cashier refused to take the code or help them with their order . I was on call when my children went to the till to order and kept saying they don't know what to do , to just be told go over to the screens to order and refused to help them. I'm so very disappointed in the people in there working today !!!!!

Good chillies, great taste, great staff

Yummy food , clean place , excellent service

The driver put the food through a window and broke an item of ours not happy and was rude.

Very nice staff and a good meal

Frozen drinks put in with food so child’s meal is literally stone cold! And missing sides

food was very cold ,not fresh prepared

The foods always good never a problem excellent and friendly staff

Lovely place good food friendly staff

Burger King food used to be better if I would compare to last year from now nothing tastes good burgers are so dry the beef is always cold and not tasty at all ,drinks are like water and seems to be staying there for long periods of time as they are always disgusting and felt sick straight away after having food at BurgerKing never returning back there until food quality gets better.

O tienes un problema con tu intercomunicador, o con la joven asiática que lo opera ya que continuamente me pidieron que repitiera la orden media docena de veces. Su actitud también era tan tibia como la hamburguesa que estaba a punto de servirme. El pedido estaba mal, pidió uno grande a menos que esto es lo que las papas fritas grandes parecen. Sin guarnición de patatas fritas. Burger era tibia en el mejor de los casos. Sí, podría haber entrado para arreglar todo esto, pero eso derrota el punto de un viaje rápido a través de

Order came an hour late and food was cold.

Good customer service, the food came very fast, very clean

Great place to eat, fantastic atmosphere to sit and eat with the family, service excellent, staff friendly and kind.

Really good atmosphere very clean really friendly service and the food came immediately very good food the food quality was amazing and normally in restaurant the drink machines taste watery but the coke I ordered was really good came straight from the machine really good 5 stars!!

not the drivers fault, but the food was very cold.

No utilice guantes o utensilios con las manos desnudas para poner aderezos en las hamburguesas. Asqueroso. El personal es perezoso y solo se quedan parados hablando de que no quieren servirte, te hacen usar el autoservicio

Really good place too visit friendlly staff and helpfull.

delivery driver needs a raise after driving in the downfall

But the delivery driver was very rude, wanted me to meet him outside when I’ve paid delivery to my door

Cold food again, no excuse when there just up the rd from me

Terrible service. No free sauce. Not going back

Ahmed is very good . He is manager everything in good way also customer service very nice .stafff very helpful with me .

SLOW service, , dirty toilets. Lots of Room for improvement