Papa John's in Oxford

I ordered a veg pizza and they sent me a pizza full of meat

The guy making the pizza is such a hard worker

Hours Later called just to tell me they were out of Tomatoes and Cheese. They cancelled my order via Uber Eats without a refund stating the reason: PapaJohns had started preparing your order, hence no refund. Extremely Dissatisfied.

Arjun is good he was very friendly and the services were good

My order never arrived and the customer service was terrible. Will be getting a refund

Loved it! Amazing customer service.

Staff are very helpful pizza was delicious quick and hot thank you very much.

very good service and fast order

Not always a huge fan of pappa John's but these guys are genuinely very good, excellent base and the chess and toppings were well cooked.

Arjun was very heplful and very kind, tasty pizza aswell- definitely coming back

Delivery was really late - no text/ call to say why and when food arrived it was delivered by motorbike with nothing to keep it warm and the pizza was stone cold

Very pleasant worker and the food never disappoints!

order never turned up even though it said it was delivered

Horrendous service took my money never delivered any food whatsoever!! Not had a text or an email shockingly bad I cannot believe they’ve taken the money told me they’re making my order told me it’s out for delivery and nothing! Just worked a hard shift and got £50 worth of air to eat.

Did not get my order and my refund request got canceled instantly

Slightly hard to get to as there isn’t much parking for collection

I didn’t receive my order? Can I know what’s going on? It’s been more than 15min of the ETA

We ordered a Large pizza that was on an amazing offer. The service was quick. The staff attending us was very polite. The shop in itself has a very homely atmosphere and the pizza was just fabulous. 💫

Amazing customer service, tasty pizza and wings.

Good ambience friendly staff hygiene maintained 💯%

PAL is the best try pizza here better then dominos

Great service good food!! Fast preparing the food.

I came to my local papa John’s at Marston, the staff is very friendly and the shop look’s very clean. I enjoyed coming here, will visit again.

Pal is always very nice and is very good at his job, most of the time just him working and he does a great job. Good food too!

Great food, made very fast and tasted amazing

Really good food and service, have absolutely nothing to complain about. I see that there are a lot of bad reviews on the wait times and quality of the food, but I gotta say that I didn’t experience any of these accusations so I don’t know what could’ve happened but I can confidently say that this is a good papa johns and you should come here for your lunch or whatever.

the garden party was undercooked and have a picture to proof

Poor service on the phone. Poor customer service in general upsetting to say. But avoid.

Excellent customer service !! they let us swap something on our deliveroo order Very nice, would order from here again :)

Always order online and never had any issues. Pizza is fresh and made to order. Friendly staff that greets me when I enter. £10 for a large pizza deal is perfectly priced. 5/5

The pizza was excellent and much better than Domino's.

The website said it was delivered 15 mins late but the driver didn't arrive until 40 minutes after the delivery time. The food was cold. NOT ACCEPTABLE!

Not even sure where my food is it says delivered I called the restaurant 4 times with different answers absolute joke

Delicious food, very late and poor communication.

Awful service, add at least an hour onto whatever time they give you for delivery. Very poor service when I rang up to see where my pizza was. Avoid at all costs

We live closeby but thought we should order delivery since it would’ve been free. We waited 1h for 2 pizzas and it’s less than 10 min walk. When I called to ask if the pizza is on its way the guy told me it would be 5min but we waited another extra 15 min, the pizza was also cold. Very unsatisfied and disappointed!

Best pizza spot, pal makes best pizza for me

Best pizza place in town ! PAL is best person he made the best pizza go and try ! Pizza recon -Mexican and chicken bbq

the food came cold and was 30 minutes late

Ordered a pizza was nearly a hour late and stone cold and wasn't cheap no good at all

The app told me that the order had been delivered long before it arrived. The delivery itself was late. The pizzas were mediocre: the crusts were hard rather than crispy and the toppings were not generous.

The order was late and cold, not enjoyable at all!

Pre ordered 6 pizzas. Eventually arrived 15 minutes after tracker said they had been delivered and 40ish minutes after booked time. Pizzas stone cold and crushed. Would never order from ANY PJs again.

I ordered a large pizza, tray off brownies and a tray off cookies… they sent me 2 trays off brownies and no cookies and they also said the food had been delivered after 20 mins however it took a good hour to arrive

Delivery took twice as long as expected.

my order has been given to someone else

Pizza was lovely garlic bread with bacon next level 👌🏻

Is my food even coming. Ordered a late night pizza. The online tracker wouldnt update so waited an hour. tried to call the store no answer happy to take my money and charge me but food never arrived

Fabulous and excellent service in Papa Johns! Highly recommended!

Ordered a collection today. First did not receive the sauce which was mentioned. The worst pizza taste. The base tasted stale almost and toppings literally fell off as I picked up.

Never even turned up no resolution or contact and no answer or reply from papa johns or just eat better off with ubar

Item order was wrong. Was given stuffed crusts despite not asking for it and arrived pretty cold and soggy.

Gave them another chance as last time my order was at 2am but again very disappointing I ordered 4 cheese potato tots I got dry cold potato tots with no cheese at all? The pizza didn’t taste fresh stale chewy crust and like it had been sat keeping warm for too long and also very little topping some slices with none at all when I payed £3 for extra chicken and beef? they were on time unlike last time but still not good enough won’t order from them again.

Hour late, I had to ring up to find that out, all food was cold and never got a apology from driver and was missing my bottle of 7up. Not happy.

Took 1 hour to arrive, hardly any cheese on the tomato pizza, ALL food cold, this has happened so many times now I give up ordering from this place. Wrong sauces also. Never again

sent a vegan ice cream instead of regular - wouldn’t be an issue except it is made with almonds and i am allergic to nuts

Food was around 45 minutes late and didn’t taste fresh like it has been sat around being kept warm also crust too hard and tasted stale

Very good service and very tasty pizza!! I will definitely recommend this pizza out of everyone in Oxford. Other than that, the staff was just amazing and very good and served with a smile on the face, and even if I was there 30 minutes before they closed they had no problem to make my pizza and give it to me with a smile. Very good

Disappointed with the order , forgot the garlic dip , the driver said extra dip was inside but is was the wrong dip. I had to call to see where the order was. Food wasn’t hot.

What the actual f... Is going on there nothing is ever right

Bad bad bad no way they know what they're doing there poor everything

Made both pizzas wrong, missing dips, an extra long wait the app said it had been delivered around 30mins before it actually arrived and barely warm may I add. We ordered the BBQ chicken and the chicken mushroom and PESTO. CAN YOU TELL WHAT'S MISSING? This is no good and with the other reviews I've read I don't think I'll ever be ordering from this branch maybe even the whole chain ((edit) soooooo I just noticed look in the bottom corner of the box with the mushrooms on the pizza what a nice thing to find in your food box an f-ing hair)

Not sure why my pizza and papadia are taking a swim in oil... I've never had issues before but this is not okay.

We ordered a pizza more than an hour ago, but what’s frustrating is that even though we paid online when ordering, the app says that the pizza was delivered half an hour ago but we never received it. I’ve tried calling the shop about 5 times but it rings and no one picks up so I paid for a pizza that never arrived, I’m not happy.

It never even turned up! Ridiculous. We called them 3 times and no answer… and just no show of food!

Didnt receive my order.. Showing delivered on the App.. Noone responding to the call

ZERO STARS.Walked in and ordered a large “All the meats”.The Pizza was cold by the time I reached home which is 1 min drive from the shop and meat toppings were not properly cooked.Taste was horrible.2 of us had only the first bites rest to the bin.

Papa John's is a great choice for a pizza lover's.Their pizzas are delicious and affordable, and they offer a variety of options especially barbeque chicken and pepperoni 🍕🤤

Potato things half cooked and not that warm Pizza barely warm 2 slices in. Cold Can’t have been keep warm very well

Food was not hot enough even tho we live half a mile away from shop. Tasted like it had been left on a hot plate for a while. Had to reheat it in the oven. Not good and not happy.

Order was almost 2 hrs late, with no explanation or apology. Awful awful service and rude delivery bloke

Delivery delayed to 1.45 after supposed to be 1 but now 2.05 and still no food. Papa Johns says another 15 minutes. Joke. Never again Papa Johns Marston Oxford

Late by 90mins+, no updates - Marston branch transferred it another one, they didn’t know and we were left waiting over 2hrs for food. No update, no refund, no apology

The absence of my food has made me sad.

Pizza wasn't up to normal standards was very cold and the cheese and bacon side have 6 pieces of tiny square bacon lol

La migliore pizza mangiata fino ad oggi in Oxford, con uno sconto del 50%su ordinazioni da 20£,tutto questo e`eccezionale.!

The best pizza outlet specially the Marston store . Welcoming staff and good food 100% recommended 👌

Fabulous service It’s underrated but definitely better than Pizza Hut and domino’s specially their sides

I recently ordered from Papa John's Marston outlet and I must say, it was an exceptional experience. The pizza was delicious, with a perfect combination of cheese and toppings. The staff were friendly and helpful, assisting me with my order and ensuring that everything was just as I wanted. The delivery was also quick and efficient, with my pizza arriving hot and fresh.I highly recommend Papa John's Marston outlet to anyone looking for high-quality pizza and excellent service.

Excellent service and way better than Dominos

If it's pizza then definitely papa johns Amazing taste Amazing service

I order last week Friday from here and the staff were quite friendly over the phone. When my order was delivered, it took a little longer than expected however the quality of the pizzas allowed me to enjoy the rest of the night and forget but the slight lateness of the order. 👍👍

This restaurant and their service have been always bad! Don't get anything from them. They always forget to send an item you ordered and say they would send it but they don't do it. My experience with this restaurant is very sad , and I don't recommend. Many times I ordered but they had the same attitude. Also the food quality is getting the way below average.

Chap who delivered rang me and was very polite

Pizza vegana fantastica,uno sconto incredible del 50%su ordine di 20£

Delicious! Perfectly baked dough, great toppings and delivered on time and by a really friendly driver. Just as delicious as any other papa johns branch ……… I’m not really sure why this place has got some bad reviews I honestly couldn’t fault it.

There needs to be a zero star option !! Just got a pizza and 2 sides delivered that is all stone cold !!! When ringing up the bloke there said as the manager has gone home says he can’t do anything about it !!! Really ?? This is a pathetic response someone must be able to sort it out !! No offer about sending another one !! Furious is an understatement 🤬🤬

Food was late, cold and dry. Pizza didn't even have cheese on it. Had to bin the pizza and garlic pizza side.

Would give them no stars if I could didn't even get my food. Got a message that it was out for delivery but after 45 minutes it did not turn up dont know where is was but never got it

Food was cold . Arrived more than 1 hour late and driver left food on doorstep without let me know . Never you this restaurant again .

Never received the order. Waiting for refunding otherwise call lawyer.

Except the missing bbq sauce and the garlic dip everything is good

Love the papa johns pizzeria, top quality munch, BOSH!

Always a pleasure to come to this Papa Johns branch. The staff is very friendly and the pizza is good too. 5/5

Didn't receive any food, tried calling restaurant but no answer

Ça fait 1h. J’attends encore ma pizza… Plus jamais.

Absolutely stunningly bad service!!! Ordered Pizza online and waited 1 hour late on a saturday night (understand they were busy). The app then told me my food had arrived but nobody came to my door, 30 mins later i ring the store again to tell them nothing has arrived and was told the food was 7 mins away. Waited another 1.5 hours and it eventually turned up. 2.5 hours for pizza and a fraudulent app.

Placed an order online watched the monitor which said it was out for delivery then said I had it enjoy I didn’t have it I called and called no answer so went down to shop male and female were cuddling and kissing in the corner and the female came over and asked what I wanted she told me my pizza was sitting on the side no available delivery drivers but I can take them now. Got home pizza was luke warm and toppings were just chucked on so it was not evenly spread absolutely disgusting. This was my first ever order and my last ever order

Food was cold, arrived over an hour late, and the restaurant would pick up the phone

Pizza took 90 minutes to arrive, store would not pick up call