McDonald's in West Berkshire

1000 times better than the McD in the town centre. nothing missing and nothing damaged

My Order had placed received with missing items, plus late delivery

got the wrong drink and no McFlurry

The food was cold and dry. There wasn't a straw for me to drink my shake. Also serviettes should have been in bag. Delivery charge way too much.

Was supposed to be delivered by 8 when I ordered didn't arrive till after 9 pm

The delivery’s drivers attitude was a little rude. He came to the back of the house and then scoffed after I told him he would have to bring it up the steps as I am disabled.

Absolute joke of a 'fast' food restaurant. Slow, ignorant and rude. Prioritise drive thru and home deliveries, complain they're busy whilst standing round chatting and lack customer service skills in every department. Terrible store.

No fizzy drinks, so no deal. Drove to Burger King and they had fizzy drinks.

Part of the order didn’t arrive. Drinks were only half full as they were spilt in delivery and the burger was cold and needed to be heated in the microwave

the beef patty was burnt and it was cold half of the chips were missing too.

Lovely delivery driver food was fast to us and hot.

Ordered a burger without cheese and received a burger with cheese. Binned it and was refused a refund. Entirely unsatisfactory.

The food was cold and we should have had 2 apple pies and got sent one apple and a different one

Missed half the order off delivery

Usually the service is great, but one of the workers just decided to call me lazy because I didn’t take my tray to the bin?. Loads of people do it and that’s just insulting, let alone embarrassing.

Delivered quick, polite young man

SLOOOOOOOOOOOOW. Drive thru closed, no signs just go to order then get sent back round. Staff all very jolly…. with each other, shame they seem to forget they have customers to serve and after a 25 minute wait at midnight with just 4 people waiting… the food is cold?????????

Food arrived correctly fresh and warm great job thank you.

This location is handy for people staying in Lancaster but the thing that let's it down is the easiest fix make sure all the trays are cleaned properly before they send the food out

Food received correctly and warm thank you.

Whole order was delivered incorrectly

no drink delivered with my meal! it's on the bag on a ticket! it's not difficult to deliver three items!

Gave me the wrong food for cheaper items and won’t return my call

All good apart from double bacon cheeseburger wasn’t plain as per order

Driver was polite and food was great

Just a shout out to the young lad delivering to waiting bay areas , very polite and made sure everything was correct, he looked like it was his early days working too, bless him! 15/11/20 10.30 am shift. He may be working for a chain but at least he's working and doing his job right! Update: Ghian is The Dude! Someone promote this guy, please! 25/02/25 15.45 shift Sorted order backlog soon as he stepped in...upper management needs to appreciate their good staff , reward them and this branch has a few of them.

Food was great and service was friendly with fast order processing. 5* would recommend

Missing item from my order are food was very poor and stone cold

missing item, restaurant fould

my food was cold when delivered

Food stone cold having to heat it up in the microwave

My chips taste like Tescos frozen

Very happy with the delivery and food.

McDonald’s when your lettuce has turned brown and soggy its DEAD! sort out your staff and there dirty looking uniforms, give them all a shave and some deodorant and maybe once they start caring for themselves they might start caring about your food and services they provide

Food was cold & the happy meal boxes were so squashed & damp.

Somehow managed to lose a mcflurry and turn all the drinks into medium cokes when ordered large ones? completely ripped off

I ordered at 5pm it said 10-25 minutes delivery it took 1 hour. When it did come my drink had spilt everywhere there was nothing left in the cup

I placed an order at 17:05, McDonald's accepted the order & gave a delivery time of 17:35 to something like 17:50. the driver arrived to collect the order at 17:28 but food was not ready to dispatch until nearly 18:50 arriving with us at 19:00 stone cold. over £30 wanted on late, cold food is not acceptable and there was no option to cancel the meal or accurately report the issue. when I listed the items that were cold I was offered approx £4 refund which is a further disgrace.

Went to eat, but used the toilets first, I was so disappointed as the toilets were so dirty and smelly, dirty tissues on the floor and on the wash basin. I informed a member but they wasn't interested. So I walked straight out!

all good got on time. zero sauces (paid and included ) seems to always be the way. lots of chicken and cheese with no sauce. Big Sad.

Delivery drivers cant read instructions or door number. Had to chase down to get food

yummy cheese and bacon flatbread

A burger was missing last time I ordered and a wrap was missing this time

I had to personally go and collect the order from McDonald’s as Just Eats couldn’t allocate a driver for a pickup even after an hour.

Tastes foul and missing my 9 selects

The delivery was quick, and the delivery man was very polite. First time ordered home delivery but will not be last. Thank you

we waited 1,20 min ,everything was cold on arrival

Can’t put an exact time of lateness - but delivery time kept getting later, and later - when food was delivered it’s freezing cold, again! Not happy at all.

Ordered at 6pm, currently 21:20 and still hasn’t moved off of courier at restaurant

Food was cold, coffee was cold, don't go in here at lunchtime it's way too busy for the staff to cope with.

driver can not follow delivery instructions left Via system

Food was cold drink was spilled everywhere

What can I say? It's just a fast-food takeaway.

Cold chips, flat coke. Very disappointed

if it takes more then 1 hours, allow us to cancel the order

Our delivery was 3 and a half hours from order to delivery!

We haven't received our order!!!?????

Food is typical of McDonald's. Usually hot and they actually had milkshakes (which is rare tbh) staff were rude as always and it always feels depressing in here. Not a friendly atmosphere at all. Ever.

my order was late and cold and food was missing

Top 3 worse McDonald’s I’ve ever been too. Gave them the benefit of the doubt the first time I went. Food was awful, slow service and impossible to deal with McDonald’s chat bot to make a complaint. Wouldn’t ever go back

missing one chips @ one apple pie

Great McDonalds. Fast food. Clean restaurant.

No matter how many times I go there for takeaway, they always miss one or more items. I recommend checking your food every time!

Service was slow. Hot chocolate was cold.

Clean toilet. Service was good/quick, which is usually the case even on other Mcdonald's branches.

the delivery time continued to change over all it took about 2 hours from the time of ordering for the food to arrive I would of thought that some form of communication could of happened during this time .I would of cancelled the order but then I would then have to wait days before any refund could happen a very disappointing experience

We ordered large fries and they were only half filled like the size of a medium but paid for a large we ordered 2 big tasty’s with bacon and one didn’t have bacon in but paid for it not happy with the service from this store

Lovely driver and food was still hot!

Two items never turned up and not getting refunded for them

A long time for a simple order r

There was a minibus ahead of us at the drive-through. It must have ordered a lot of food as we didn't move for 10 mins. It clearly annoyed the member of staff who served us as he was in a very bad mood. Also missed part of our order when it was brought out to us (as we were asked to park up)

Unable to get an NHS discount on order due to app not working due to issues with the app as I was told and had to order by the mounted screens. The staff was very helpful. Food is not hot. Shame my code to use on the mounted screens didn't include my NHS discount on the code.

Luke warm food again.. on the plus side everything that was ordered was in the bags.. what is the point of pre-ordering for a specific time slot if you can’t keep to it.. delivery time changed 3 times none of which were remotely close to pre-booked time.. come on Just eat and McDonald’s sort yourselves out..

2 box’s of nuggets and no sauces!!!

all the food was received stone cold

It was clean, staff was very friendly and food was tasty. My Big Mac was cold. The cheese was still solid I like it to be hot and melting cheese.

I believe the drivers are hanging about to take multiple orders from restaurants as courier was at the restaurant ages before he actually left to bring food when he eventually got here food was cold very not happy . just eat use to be really good but seems like the drivers are trying there best just to make sure they can take as many orders as possible from the restaurant rather than delivering one at a time and making sure peoples food is still hot on arrival

Food missing, took ages, lukewarm at best, Hungry teenagers and now have to order something else, from somewhere else, always issues with macdonalds 😩 Account credit please?!!!

Placed order 11.57 received my order 2.10 food arrived missing and extremely cold

took my food almost two hours to arrive and when it did it was cold. i rang the restaurant and they said they were waiting on the driver to be at the restaurant for 45 minutes!!!!!!

Male manager on sunday 7 of April very rude and blunt. They need to get tips from tothill. Wont let me write another so just to warn everyone to check the order at the counter. Past week there have been numerous times items have been left off my order and i only notice when im at work. Fyi if i pay for something i expect to get it. Do better

As always Newbury Mcdonalds (retail park) let's us down. we have never had order arrive on time or be correct. Justeat is excellent on refunds but they shouldn't be needed on every order.

Waited for ages in drive through. Food was put down on platform and people kept walking past. After 20 mins got our food.

My curry sauce was missing and I had onions in my burger when I ordered it without them

Fast service, food was good. Restaurant could of used some cleaning.

cheese dipper share box missing

Lovely and kind man, was very polite

enjoyed the meal I had saved cooking when I got home

Place is a joke 35 mins for a small order staff were really snappy with customer's, Massively understaffed .

Food was lukewarm, and although delivery was request for 18.00 and booked way in advance.. it was late arriving.. on the plus side they remembered the sauces and straw

Bloody awful place. Been waiting at the drive through for 30 minutes only to find no McFlurry and no frappes. It’s an absolute joke. It’s taken 5 minutes per car with no end in sight

Missing the chips again!! It’s not hard!

My food never come he asked for code on the phone

Food could be much hotter as most of the time the chips are almost cold, food constantly being missed from orders

Horrible experience once again missing item from my order placed very late arrival over an hour.

Cold/luke warm food. No sauces, no straws, no napkins.. ever changing delivery times.. although probably not Macca’s fault.. come on get it together..

Chicken burger was pink! Ordered the cheesy McCrispy

ordered chicken selects and a milkshake, took ages for them to find a driver so my delivery time got later and later, then when my food finally arrived I had recieved 2 milkshakes but no chicken! Now I have to wait potentially 48 hours for a refund on the chicken, meaning if I want to order them again or go elsewhere I'm going to have to spend even more money than I originally did.

Delivered after 2 hours waiting time !! I get that it’s busy on a Friday night- but to be told it takes about 40 mins only to find out after those 40 mins that it’s going to take 1 hour and 15 or more on top of that is unprofessional. If I’d known that from the start, I’d have collected it. Shockingly bad. And the food was not very warm.

OMG why are people hating on this MacDonalds in the reviews!!! a) it's MacDonalds you know what you're getting and b) this is one of the nicest I've ever been to! Staff are friendly and helpful, I've never been served by anyone rude or unfriendly and good has always been warm, tasty and customized perfectly when requested.