McDonald's in West Berkshire

Was absolutely freezing in there!

Good place clean neat fun friendly employees !!! 02/10/25

This store is way too small, it always seems to get busy especially on evenings and weekends. Lots of local 'riff raff', school kids etc block all the tables especially upstairs where there are lighter burn marks in the table. Touch screens need recalibrating as they are so slow and awkward, the food is general good.

Really rude staff on phone not helpful at all not recommended

1shared box cheese side! Food cold , worst food ever

food was stone cold and the burgers were not packed right

very efficient delivery driver, ok prices.

Food was cold, old nugget’s definitely out of holding time as the where stone hard. Drink was flat.

Missing items, cold food. The only positive was a friendly delivery driver

Very good and fast delivery food was delicious

Just went in for coffee, cheaper than a coffee shop

I received the wrong items and my daughter went without food

Delivery time started 8.15. Then kept being pushed back until it was delivered at 8.35. There was a thunder storm so would understand the delay but the food was stone cold. Wasn't the delivery itself that was late food didn't leave the restaurant until 8.30

Kept pushing back the delivery 1 hour 15 minutes instead of 15-30 minutes as advertised.

The food was quite tasty, unfortunately I didn't enjoy the skinny chips and sadly the drinks were flat not a bubble in sight.😞

delivery time longer than expected the updates were accurate, food arrived stone cold, now having to reheat it which is quite disappointing having just spent £25!

Only slightly warm but I guess that can’t be helped.

No drinks delivered with the meal

order was missing the main item

driver was very friendly, the drinks had spilt all over the place but this wasn't due to the driver, it was due to Macdonald's charging their lids from good plastic ones to cheap recycled cardboard. honestly they are rubbish

it's not difficult to check items are there before sending. missing items again

The whole order is freezing cold!!

First estimated time was 16.30 food arrived around 17.18

Happy that the food was actually hot !!!

Only down side delivery driver not understanding the code several times and lack of understanding

The driver was rude, more interested in talking on his phone and smoking cigarettes than giving me my order properly

food was cold and saturated within its juices no milk was provided and the milkshake hot as was put next to hot drinks

Was really enjoyable, kids definitely enjoyed there maccas. Thank you

no dip I ordered to made sure got them this the happened every time

The drinks were spilt all over the food and half full food was cold very disappointing in the service

very good! still warm and found the address with no issues! thank you

Watch driver on the app, going passed our house to deliver another order, when it would have made sense to deliver our order first….

Ordered via Just Eat for delivery. Hot food melted milkshakes, fries cartons were only half filled and they forgot to put in all of the dips and straws for milkshakes. Really annoyed.

I went to this McDonald's with my friend and we both became sick the next day. We both had the crispy chicken wrap and we were both had food poisoning the next day and were throwing up. Do not recommend. I think the chicken was still a bit raw as it did taste off.chips were cold as well(like who wants cold stale chips). (Not me writing this review while throwing up)

It has never been this bad with this McDonald’s. With a £15 order they offer £2 back because the food was cold.😐. Do better

The food was hot credit to the driver

I'm a regular customer, and quality is actually pretty good, but there have been a few mistakes that occur frequently when I visit. For example, I like ordering a hot chocolate every now and then and recently their hot coco machine broke so once they got a new one I ordered it, for the first couple of weeks the quality was really good! But then the drink became super watery, (this problem existed before the hot coco machine broke), and the volume was under half of the cup. Today, my mother and I were craving a double egg and sausage mcmuffin, so we preordered what we wanted on the app, and I went down to collect the food. Once I got there the app said that I hadn't paid and I hadn't brought anything with me other than my phone and keys so I ran back to then show that someone had collected my order, obviously not me since I just ran back. So, after sprinting back to the macdonalds store, I collected my order. It was probably some sort of glitch in the app. Afterwards, while eating our food, we found missing eggs in one of the mcmuffins and, again, watery hot coco. Sorry for the large piece of text, lol. Thanks for reading! I hope McDonald's can fix this. :D

My food was not prepared right a part of my food arrived cold and one of my orders are one of my burgers was wrong

said 25 to 30 mins when ordering. 1 hour 20mins later after I had paid. no straw for drink. and no sauces. pad alot for a bit of poor service from McDonald's. Good service from delivery man.

food took over an hour time kept changing, then said it was out for delivery and was here within 5 mins. but food showed up freezing cold, so the driver clearly done other deliveries before delivering my order. it was freezing cold when it arrived....

never received the free mc nuggets for spending over £20 😕

The driver was very friendly, had a good quick chat.

I ordered a bacon double cheese burger with two mayo chickens there was no bacon in my bacon double cheese burger and food took close to an hour to arrive

cold food. wrong food. we didn't get what we ordered.

when you order nuggets ot selects they always always never add the dips

only delivered 1 third if tge order!

not all the food was there and alot of the food was either missing items or not made propely

again dill.pickles were put in when I've requested not

We received the wrong order and it was cold af

T.he delivery time kept changing to a later delivery time.

Ok we grabbed some food after a night out, around midnight . Everything was cooked, but the burgers were put together very badly. My friend's big mac patty and burger seemed squashed. My mayo chicken was just as flat. All the lettuce with mayo were outside the burgers in the containers not in the bun. Hopefully their day operation is better.

unsatisfactory no cheese in my burger, no curry sauce when ordered and mc crispy is spicy so wrong burger

Lovely staff. Quick food. Happy kids.

When I ordered they said around 4/45 and it’s only just. Got here I’m not very happy the mc flurry’s was melted

Food stone cold and burger was a complete mess.

No sauces, no drink and burgers wrong

Our drinks were half empty as they were spilt and the bag was dripping and soggy

food missing, manager from Newbury store rude and disrespectful! shouldn't be in the position. formal complaint made to his boss!

Great service very helpful delivery driver

More than 2 hours late. Food was stone cold

Order was preordered for 4.30pm delivery. Order was delivered approx 5.15pm. The driver showed as sat halfway up my road for 5 mins before arrival. Driver was pleasant upon delivery but not apologetic. Food could only be classed as slightly warm upon delivery.

My food was stale and cold like it had been sat around opened for a hour or so

The delivery was late, the food ended up being cold due to that reason. Another delivery driver was asking me to come to their car from outside the house, telling me it was my order. I felt that was very unprofessional and made me feel uncomfortable.

everything was good except ice cream came with no sauce.

absolutely awful service, ordered at 12.18pm my food turned up at 2.17pm! stone cold, mcflurry is completely melted with sauces inside the ice cream

It was cold food took 2 till 3 hours to get to me

half of the order missing. doesn't any body check the order before it goes out

Horrible waited an hour and no food showed up. Said it was delivered so I went hungry

Missing fries and a cheeseburger. The staff are not checking the order is all there so waste of money ordering food I didn’t get

Cold food I went back to the restaurant myself and made them give me another order so I think u should give back the delivery money

driver tipped most of my coffee away delivering it

2 hours for delivery, food cold and sodden with rain. Several missing items also

Are straws and condiments in short supply at the moment? yet AGAIN no condiments or straws with the order..

Food slightly cold, driver exceptional.

Not really fussed about the time - I understand with the weather its hard atm - but my coffee arrived upside down and fell through the bottom of the bag all over my floor and walls in my hall - so I spent time wiping all that away before my kids even started eating

Forgot all 8 dips yet again as the staff here are useless kids!

some.of.the order was missing mcflurry wasn't delivered

missed fries and swapped with carrots

The fries were cold, and half of the burgers were wet.

food cold and it took so long for it to arrive not happy at all

again McDonald's don't look at orders ordered chicken selects with dips and again no dips

I ordered my food at 17.12, I got my food at 18.25. I rung McDonalds and was told they had no drivers but they still accepted the order and was preparing it!

We waited two hours for delivery when it arrived it was stone cold so put it in bin very poor service I ordered at 19.15 and it arrived at 21 .23

Arrival time kept increasing. Arrived with sauces thrown into the McFlurry, chicken selects loose in the bag. It’s not hard to do this right.

Order kept being delayed, took 40 mins at 8:30pm! So doubt restaurant was that busy at this time. Food was received cold and driver reeked on cigarette smoke! Very poor!

I keep trying to eat here after finishing work at 11pm, yet every time I turn up it's always closed but says open till midnight. If the times have changed can I suggest you put it up on the door and on here.

I did not receive my order first of all, I was not called on the phone number and no one rang the doorbell. so I don't know what the driver said, but I'm sure he didn't even reach my address

Every single item of food is stone cold!

Forgot dips for nuggets like always

missing water and no dips for 40 nuggets. resturant fault not driver

I guess that straws, napkins and condiments are now optional extras.. yet another order received with no straws, napkins or condiments.. food was also lukewarm..

Order time kept getting later and later :(

Right in the heart of Newbury, if you like Macy D's it's perfect 👍

Don't think this McDonalds/driver has ever delivered me a correct order. Avoid if you want to actually eat what you've ordered.

3 McRibs had enough sauce to cover 30 McRibs. horrible. no straw and no dipping sauces that were payed for. utter rubbish and a ruined night. McDonald's will never be purchased by me again.... utter rubbish..

very friendly delivery driver! thank you

food order was completely wrong

The chicken nuggets where cold and there wasn’t even 20 chicken nuggets there was 17

forgot my toffie apple pie that I payed for

Drinks all everywhere how she passed it to me like that I do not know!