Mcdonald's in Wakefield

Dirty toilets, overflowing rubbish bins. Machine not giving receipts and child’s happy meal not as ordered. Child requested a book and got a tin!

This branch doesn't deserve the title of McDonald's, they're all untrained with no idea what they are doing or they hate their jobs so much they just want to push customers away. The woman in front of me had a mix up with her order that was THEIR FAULT and they talked to her like she was filth, I'll definitely avoid this branch in future

I’d ordered on the App and checked in when I arrived. So my order shouldn’t have been a surprise. Waiting 30 minutes in the drive through when I finally got to the window we were handed half the order (which I later found out incorrect) the sever said I’ll just get your drinks and disappeared for 10 minutes. In which time I had a clear view of the staff standing around chatting like kids in a youth club. I was asked to move forward until my drinks were ready but they would tell me how long that would be or why, Needless to say that didn’t go down well. Get some managers in here that can actually manage and prepare things as the customer is waiting. It’s a business not a youth club.

Absolutely disgraceful. Waited over half an hour for cold food. Paid for McChicken Mayo's with cheese only to get literally plain chicken burgers in a bun with nothing else in there half wrapped and thrown in a bag! No staff daring to be on the desk. Customers and delivery people that were there before us still waiting for theirs. What a shambles. Won't be back!

Absolutely Disgusting - Ordered Toffee Latte and a Jam Bagel here today. We didn't realise they don't do jam bagels and it's infact a jam muffin. The woman at the call station didn't say anything about it either. When receiving the order I got a cold cut open muffin in the bag NO Jam No Butter No Knife Just 2 slaps of muffin bread cold with nothing to bloody butter/jam it with and nothing to put on the dry thing. Who looks after this place? It's a sh*t show kids could run it better! £2.19 for two truly cold pieces of muffin bread smaller than the palm of my hands and ive got tiny hands!

Dirty seating area, dirty behind counter grubby looking people and uniforms looked like they needed a good wash and bold food

Awful. This is my closest Mac Donald’s, I live local to the area. This is by far the worst Mac Donald’s I have ever been to. Orders are often wrong, service is slow, staff are ill trained. Visited today (it will be my last) … waited 30 minutes in the drive thru! Three cars that entered the drive thru behind us got served BEFORE us! Complained.. staff gave no answer. Then had to wait a further 6 minutes in a bay! Almost had an accident on the way out as another annoyed customer tried flying out of the drive thru at speed as we were pulling out to leave. Was given melted McFlurrys. Food was cold when handed over. Order was wrong again (but didn’t want to go through the hellish hassle of going back in) ….. This place can ruin your entire day! I’ll be avoiding it like the plague in future. Not worth the price, or the stress.

Visited 6th Jan ordered 1 McCrispy sandwich meal and Steak Burger meal....took 15 minutes to be presented, when it came both fries were freezing cold..took them back, no apology just took them off me and disappeared then returned a few minutes later with hot fries no word of apology. Went to have a drink of my medium chocolate milk shake...it was half full! My partner took this back whilst i ate my burger which quite frankly was disgusting...the top part of the bread bun was burnt and rock hard! We go to this McDonalds frequently when calling at a family members but i will never go again. It really was the worst meal i have ever experienced at a McDonalds it's no long the cheap and cheerful experience it used to be at nearly £18 for 2 meals

The worst McDonald’s ever, slow service very rarely get the order right. There’s always something not available, give it a miss and drive into Wakefield.

Ordered through the app which is designed by McDonalds in order to collect at the drive through. A process they have created and these outlet is so dysfunctional it begs belief. 20min I waited at the second window and no fewer than 3 different orders were brought to the car. The manager had a right face on and her attitude was appalling. When they finally got their sh*t together and stopped running around like headless chickens, we received the correct order. This was still cold and my salad had a large chunk from the base of the lettuce. Official complete is being made and I would avoid this place at all costs if you want any form of quality or professionalism.

Ordered a frozen strawberry lemonade from the drive through. 15 minutes it took. Saw people collecting huge orders that arrived AFTER me. When I eventually got my order I said that it was unsatisfactory to wait such a long time for a drink. She then said 'Did nobody tell you that we were having issues with the drinks machine!' No they didn't, nor did they offer a refund or recompense. Dreadful service. Senior staff walking around looking an absolute state, walking at a snails pace slurping drinks. Not good enough!

Over 30 minutes wait ,when we finally got food it was just warm . Avoid like the plague worst McDonald’s around

Only 1 staff on front counter who was taking ages dealing with another customers missing order, no one else seemed interested in supporting, and had to wait 10 minutes just for a coffee ! Staff looked miserable and no apologies for delay

Terrible!! Food was cold and ordered a big and tasty all wrong!! Complained and still got cold burgers and fries. DON'T GO after all the expense for refurbishment you think they would get it right.

Dont go here! Go to dewsbury road McD its miles better. Food luke warm. Ice creams very icy and like water with no taste. Big ques. Several times qued to get ice cream and then told NO icecream but had to stay in que ten minutes to get out. PUT A SIGN OUTSIDE IF YOU ARE SOLD OUT OF SOMETHING!!!!!!

Missing 2 water 2 milkshakes 2 cokes please get my drinks Not good place to go missing foor and drink

Why is it you never get the right food at snowhill McDonald’s. Order food on app, went to pick it up. Stood at the desk for where my order was already out for collection. The young girl was in the back looking at me with a bag in her hand for 5 mins . Three young boys went to the desk to order some food, she put her bag down and came to take their orders, did that and was walking back into the kitchen. I shouted was anyone giving customers there collection orders, she strolled back and I told her my order number. Oh it’s here I didn’t know it had come out, sorry. I wasn’t impressed and said my order will be cold as I’ve waited ten minutes and it was out when I arrived. ( also there was another six orders just sat there as well they would be freezing by the time they where delivered to people) Gets home heat the food up in microwave ( which I shouldn’t have to do only live two mins away). one of the orders was wrong, order a mc chicken legend cool mayo, got the spicy one. Which my hubby dosen’t like had two bites went in bin. Fed up with the bad service at this McDonald’s, will never be using it again . This was its last chance and they blew it…..

The food is consistently raw. Share boxes never get sent with dips, the staff accept no responsibility. Trading standards will be notified this time as 4 times we have wasted money on food that cannot be eaten

Visited restaurant around 8pm, manager rude when we asked why a gentleman had been waiting 25 mins for 4 ice creams, we waited not as long for 2 and a coffee. Manager couldn’t care less, brought out a fillet of fish in bag when no one responded to her as she shouted across the restaurant she slung the brown paper bag along the counter top. If you use this restaurant use the drive thru you are guaranteed a much better service.

Always call after work in early hours. Always made to wait long time. Everything is always tepid to clap cold. Nothings ever right when you get it. Bloody shambles. Don’t blame the staff blame the Managers. Crap food and experience guaranteed at Snowhill but when...

Used the my McDonald’s app for delivery from this restaurant, my order never arrived and McDonald’s are refusing to refund the money for the order I never received! Never had an issue going in to the store but I’ll never order through the app again!...

Drive thru: waited ages to even get served. Long pauses between customer orders being taken. No acknowledgement of presence at the order window. Then took forever to take payment. Was asked to pull to another window to wait for my plant burger which was fine....

Got food from the drive-thru, enjoyed the food, made it very quickly, consistent experience, and not had to queue long.

Got a delivery and when it came the drinks were upside down, everything was covered in latte. When my husband comented on this to the driver his answer was " but everything's there yeah" . NOT THE POINT. Coffee flavoured breakfast is not what was...

Full of delivery drivers..to the point that it's intimidating as one was getting stressed about his orders not being ready and was looking through other people's orders!! It's not a place I would take a child. Food was cold!! There are nicer McDonalds around.. Staff...

Wrong again 5 in a row now As much as I love maCds I am now thinking I will no longer be ordering from macdonlds online it’s pot looks what your having for tea. This time it was flat cold ( I mean flat cold...

Lovely if you like a cold raw chips. Never once had a meal from here that was hot, always cold and the chips are always soggy and raw.

I’m not one to leave bad reviews but, on this occasion, I do have to express how disappointed I am with the staff members. I understand this is a very stressful time and that they are really busy but that is no excuse for unwelcoming...

Recently done two drive thru collections at this McDonalds and both times they have failed to get the order right. First time we ordered two quarter pounder with cheese meals - one came without anything but the burgers. We also ordered chicken selects and although...

Came here recently for breakfast before a road trip to the coast to the weekend. We would normally use the drive thru however it was extremely busy so decided to go inside. You had to place your order on the machines at the front which...

Don't go to this McDonald's, the staff are friendly, but that doesn't mean they are able to do much. Smaller portions at a slightly higher price. I was just going to boycott this store after management failed to contact me following a previous complaint placed...

asked for extra gurkins and got 0 gurk :( what's that about ? don't judge me because I like a vinegary pickle. macdonalds in Salford would give me a full plate of them, now that's customer service

Recieved wrong order :( when returning order ,, wrong again , when speaking to a so called Manager on the phone to explain the situation ,, she was very Rude , told me it was my fault i'd give them the wrong order , i...

Went to McDonald’s Wakefield did our order but mistakenly gave our order to there delivery driver not the end of the world but redid it then to get home no McFlurry ☹️ not traveling 5 mile back you did the same thing a few weeks...

This is our closest McDonald’s restaurant with a choice of 3 Drive ins in the area, This one is Located in the Snowhill Retail park which is a great little shopping area with a variety of shops. We were here today to try some of the new items on the Summer Menu (Spicy Chicken McNuggets, Double quarter with Cheese, Twix & Mars, McFlurrys, & the cheese balls, this was also our 1st time using the giant self order & pay screens, which once you know what you are doing can speed things up, they also have the option for them to bring the food to your table when its ready!, this is a great little restaurant very up to date with the interactive play area for the kids & a table of tablets for them to play with, it also has a Mini outdoor play area for youngsters, in side it has table chargers for most phones & also Free WiFi, All though their is a few bad reviews on here our experience of this restaurant was very good, all food came quick & tasted as expected.

I don’t know what it is about this branch, but the fires are always just warm and have complained many times. The burgers also have been returned as just warm. Most other branches fair a lot better.

Just ordered food through drive through,service was quick but thats about it. Got home within 5 mins from collecting food and was very disappointed with the rubbish that was served. Chips were half full clap cold and soggy. Burger i ordered was really bad,stale, cold all in all a waste of money. Will not use or recommend this mcdonalds to anyone. Try at your peril

OK McD BUT had a bacon and egg McMuffin for breakfast and the bacon was so undercooked it was nearly raw - the worst ever experienced at a McD. Never again!

We took our 2 grandchildren, 8 and 6 to this McDonalds after school last week. They were keen to show the old folks how to order from the interactive menu and everything worked! The food and drinks were brought to our table and after the meal the boys were kept entertained by the games modules. Whilst not a somewhere we would choose to go on a regular basis it was nonetheless a pleasant outing

I think it's wrong they took that food back! It had been placed into footwell of our Car! And that was manager with glasses and light brown hair.

Yet again the food was very disappointing, placed an order at drive through had to wait for order to be prepared.i live round the corner so takes only a few minutes to get home,part of the order Was cold and I felt had been cooked some time I rang and spoke to a manager who was very apologetic so I returned for fresh food I got home and this time the chips we're cold very poor customer service. Also I was a little concerned that the large waste bins were overflowing and had no lid on I mentioned this and was told the lid was broken and awaiting repair. hope the local rats don't move in!

Placed my order to take to Pinderfields hospital for my pregnant fiancée. All she wanted was a large fries. I paid for a large meal and a separate large fries for her, both containers were only half full. I placed my order for sauces, guess what, no sauces in there. Absolutely crap place!

Always seems to be full of noisy children and is of a new layout for McDonalds - the staff seem disconnected from the customers behind walls - like being at Argos

Really good service and food was hot which cannot be said for other mcdonalds. The staff are friendly and very helpful indeed.

I like it in McDonald’s, the food is good , the service is good , parking is good ,we go very often , all the family like it