Mcdonald's in Cherwell

Popped into the McDonald’s in Banbury recently, and things are looking good. The food was spot on—hot, fresh, and really tasty. The service was solid too. The staff seemed friendlier and more on top of things, which I’m guessing is down to some good management. Definitely a much better experience than before. I’ll be stopping by more often!

Just don’t bother….I deliver nearby 6 mornings a week, and have tried several times to get something to eat afterwards. For a store that is advertised as open 24hrs, on average it’s close 8/11 times, as for the other McDonald’s that’s near to the M40 it’s just as bad. McDonald’s J9 M40 now has my custom from now

Order from these muppets at your peril! This is quite frankly the worst Mcdonald’s I have ever been in. After ordering a simple meal, i had around a 20 minute wait for the food to arrive, while waiting someone brought back their order from a delivery which had items missing, Another person brought back their order free m the drive through with items missing and someone else came in fro the car park having been waiting for their order to arrive longer than me. After I asked where my order was I was told it was just coming, When it arrived it was just the burger, I asked where the rest of it was and he apologised and came back with some fries, I said how about the drink and he came back with the wrong drink. This was taken back and he came back with the wrong drink again. This has to be my worst experience of a Mcdonald’s ever!

Food arrived freezing cold as if out of the fridge. Delivery man extremely rude and agressif. Such a shame as the new Philly Burger was good even if cold as the rest of the food. Tried to complain but the only way is by phone and the man on the phone keep repeating that he cannot ear me as soon as I say I would like to complaint. Really bad customer service.

Came here at 8pm on a Friday night for 2 McFlurrys, took 9 minutes to get our order. What happened to fast food? In the old days you'd go to the counter and they would give you straight away, now you have to pay at an electronic kiosk and get put in a queue. It takes zero time to prepare a McFlurry, so why do I have to wait in a queue behind people that have ordered multiple meals.

Used the drive through asked for frappe was asked which one? caramel it's out, strawberry one then? It's out, all frappes are out, had 1 order for a child with an allergy, sausage and egg muffin no cheese, the food came out with cheese but no egg, no straws with drinks, 3 napkins! 5 meals ordered 3 napkins.

Ordered online & when delivered the food was cold , the chips were soggy…. Tried contacting McDonald’s, no luck , tried ubereats no luck, attempted to have my meal but just couldn’t have the chips …. £4 paid for delivery to get a nice cold meal! Never again ….

The service was incredibly slow, waited nearly 20 minutes for food to arrive when the restaurant itself was very quiet. Food kept going out constantly to the drive through and Mcdelivery but still we waited, in the end we asked for a refund which we got but no apology from Ben the manager, just a very sarcastic thanks and bye!

Your server called Ravia was the rudest person we ever encountered in hospitality business. Personally, we don’t think she should be dealing with customers because of her negative attitude. We used the drive thru service and kindly asked her to get 1 sour cream and chive sauce. With an attitude, we’ve been told to join the drive through again in order to purchase this. Secondly, our order upon receiving, wasn’t complete. We’ve been told- what else do you want? We had 2 separate orders, that’s it. There was not a single polite phrase that came out from her mouth. I completely understand that sauce is chargeable so took my card out but instead I was told to drive around and join the queue again to get 1 sour cream and chive sauce. Completely unprofessional and definitely will not be using this restaurant ever again.

Complete lack of respect for any customers I understand when you have to do an update on your systems but telling customers to wait for 10 minutes then going back to find out they’ve only just started to be then told we don’t know how long it would be but still allowing customers to go through the drive-through time after time after time not informing them no cones stopping the drive-through no information not even the decency to tell you the staff had no care at all customer service What customer service!

Service was quick, I asked for no pickle, but it arrived with pickle. I did a drive -thru the food was luke warm, and my milk shake was not completely full and was not up to the normal standards of Mcdonalds.

One time we waited 20 minutes for 2 waters and 2 donuts and I asked a staff member where our order was and completely ignored me pretended not to hear me. The most recent time I came here a staff member (think his name was hazzel- black hair/short teenager) was so disgustingly rude and abrupt. He was more concerned with what was going on with the Uber eats drivers in the car park and an incident outside rather than actually working. He was so rude and confrontational. Most of the staff was shouting around at each other and messing it around while putting orders together then our order ended up being wrong.

Rubbish drive thru always get large orders wrong long waiting times Been like it for a long time...Looks like senior management don't care about there customers

Absolutely shocking customer service made a £58 pound order had 4 items missing from my order even though I asked them to check before packing my order (i had 3 unsettled children in the car so were unable to go through the large order) When reaching home I realised items were missing so went back t store and spoke to a manager called Rabia who questioned staff who said they didn’t know one girls whose name i caught was Sobia she was unacceptably rude told me its impossible the order was not missing i need to go back and check tht the order is checked by three people and that i should have brought the food with me (i took the receipt) I was reffered to as “her” Awful customer skills. SOBIA from Banbury Beaumont road your customer service skills are shocking your a rude pathetic child that needs to learn the basics!

Truly terrible, ordered delivery, got order wrong so had to reorder and they got that wrong!! This happens all the time and when it does turn up it’s cold

The delivery took a long time. Everything was very cold, the children were not satisfied and hungry.

Shocked only got half a Big Mac and didn’t get my monopoly game stickers either. Half the time they get it right. Not amused

I had a lovely visit to McDonald’s Banbury. Ben made it especially enjoyable. He helped me with regards to recruitment at McDonald’s and told me it’s a lovely place to work. If I was managing the gaff I would give him employee of the month!!...

Kameron literally sorted us with the sauces. He is a hero and needs 5 stars on his badge. I am in love with him plz call me kameron xxxxxxxxxxxxxxxxxxxx

Cold coffee is the norm at most mc ds drive throughs but this time was not even luke warm. After a few sips I realised it was only milk with the topping and sugar in it. I would have returned it but was already on...

Nice clean restaurant... good for a nice cup of coffee.....pleasant staff and good fast service. Love the flat white.

I was feeling rather peckish one day so decided it would be a wise idea to get some food from the local McDonalds. When I went to receive my food, the Jid was working. I politely asked for a filet o' fish but was told that's "batty food" and that I should man up and eat a big Mac. I replied saying that I was offended, to which the Jid called me a little bitch and told me that I didn't deserve to eat. She then proceeded to make me a coffee, which instead of handing it to me she poured it all over my head. Then she spat on my food and threw it at my face. She called me the big gay, and still to this day, I don't know what she meant. Five stars.

Worst store ever been too Lost count how many people actually working in the store as kitchen was full, yet they had the slowest person on his own manning the main till and the focus was shifting the drive through Thankfully cold was still warm...