McDonald's in Cherwell

Often found items missing from an order, whether it being ordering in the restaurant, take-away or delivery. Customer service could also be improved. We seen to have consistent issues when ordering via the app that upon arrival to collect at drive-thru, employees cannot find our order number or say payment hasn't been taken - meaning we then have to park up and sort it out in the restaurant - which defeats the point of using the drive-thru. Employees should be helping at the order window, not telling customers to go into the restaurant instead to resolve the issue.

Exactly what It says in the tin we order here as my partner adores a Maccys but far far too often they do not follow instructions given when ordering which leaves me being unable to eat my food due to allergies When we try attempting to get a refund this very rarely if ever results in success and the staff are rarely helpful and just claim there is nothing they can do

Cannot get an order right for their lives. Chips were cold. Banana milkshake was only half full the first time and tasteless and frozen solid the second time. Many other problems. For the amount of staff they had in there compared to the amount of people in the place, you’d think it wouldn’t be this difficult to make a decent McDonalds

Appaling - waited hours for cold food, would not recommend at all. I can only hope this was a one off experience.

Almost every order has mistakes. Occasionally get it right, but regularly wrong toppings on burgers, and rarely the correct number of nuggets in the box. Sadly I’ve had to resort to a full check of everything before I leave the drive thru window. I don’t like doing it, but I’ve been proven right a few times already.

Went to this McDonald’s on Friday morning the food was average, the sausage McMuffin was over cooked and dry and please turn the background music down it’s far too loud.we would visit again but next time give the sausage McMuffin a miss.

We ordered a delivery and we had 2 items missing. The service is a joke, you cannot get through to speak to anyone.

How disappointing to get home and find you only have 60% of what you ordered at the Mcdonalds drive through. Frankly, a really poor experience- order keyed in incorrectly, wrong bag given to me at the window, then trying to explain what we ordered. Then a manager putting their head through the window and asking aggressively 'what's your problem?' Further I asked whether the completed order was in the bag and was told that it was... Obviously someone in the business had been put on the keying of the order who couldn't/ didn't understand the simple requests that were made.

Like the previous reviewer, I’ve found numerous errors in the orders. Of the last five visits only one had the correct order. Regularly missing nuggets from the box so we’re short of correct amount, and often incorrect toppings on the burgers, including missing toppings that were requested. Didn’t want to be that guy, but I’ll have to go through to check every item in my bag before i get out of the way of the drive thru from now.

Out of the last 5 times I've been the order has been wrong. Today, wanted a double quarter pounder with cheese with no pickles. I got a single quartetpounder with pickle, even though the boxe was labelled 'no pickle'. Got charged for a double. Only found out when we drove home. Pathetic. It was the only thing we ordered. Not complicated.

I really hope the person who made my “Big Tasty” is registered blind otherwise I’d be seriously concerned about their future. It looked like Tom Brady threw it across the kitchen picked it up and then proceeded to smash it with a rubber mallet. Oh and that’s not even mentioning they forgot the bacon. I sincerely hope the culprit of my Big and not so tasty drops their iPhone on the way home and cracks their screen.

Well, Me and my future wife decided we would slip from our strick dietary regime and have a little treat at our local mcdonalds. On our arrival to the drive through, I was greeted by the sight of the double big mac displayed on the illuminated advertisement board. Unfortunately, the end product i was given couldn't of looked further from the demonstrated burger. The so called double big mac looked like it had been assembled by a double amputee, with a that will do, slap dash structure. Mcdonalds banbury - Either make your burgers as displayed, or rename the burger "The double disappointment" Many thanks

They never give the right order. Every single time I visit there is always something missing or the wrong item . Its getting beyond a joke now

Someone with a McDonald's Nugget fettish (about x6 boxes of 50) strewn across the Spiceball Car Park. Plastic McD drink lids and sauce pots scattered by the cultured boneheads. Fortunately for us, we had a bag to collect up sometime else's mess and dispose of in the recycling centre.

I visited the McDonald’s at Banbury Gateway tonight and received possibly the worst customer service I have ever received. The woman on the till was incredibly passive aggressive to me as I made my food order. I ignored this until I decided to introduce my request for a drink. As my Zeus-esque figure does not maintain itself, I asked the woman serving me for a tap water. The face that I received in return of making this request, you would have assumed I had asked her for a double MacAllan 25 and the tears of her firstborn - she looked disgusted that I exercised a basic human right of mine and returned with a cup. The cup was small, a sample cup shall we say, filled with an amount of water which would lead me to believe this franchise’s water supplier was Red Crosst. She slammed it down on the table and walked off. I inhaled the drop of water and asked the more helpful, friendly woman at the other counter. Awful customer service. Abhorrent human.

Ooohhh I dream of a time when I can go to a Mc Donald’s for breakfast and get a great experience. It’s just the penny pinching, never get offered sugar with coffee, never get offered sauces with nuggets, never given napkins with food. And ooohh for a hot coffee, not the Luke warm stuff they serve. All really small things but when your the worlds largest restaurant chain it is not great.

Handy Location Friendly Staff Really Poor Service. I waited over 5 mins for a std meal and when I got it the fries were cold. Handy but a very poor service.

En route back home from Gatwick we called in. It's new and modern and has the mobile charging stations which is new. Just started monopoly promotion too...

The Food is nice and u get what you pay for no bad points sometimes slow but because always busy great food

Went to the McDonald's at Banbury gateway retail park. Car park littered with chavs in their souped up cars. What is it with McDonald's staff and forgetting to give dips out. Ordered a chicken selects box which comes with choice of dips and cheese melts (again comes with dip) which are even printed on the order. Open bag in my car, no dips!! It's not hard to pick something up and place it in a bag surely!! It's even spelt out to you on a screen!

After a shocking breakfast experience at our hotel, we decided to play it safe and go to McDonalds. It was fine. Food hot and quickly served. And my egg was shell free - bonus!

Banbury town centre McDonalds is just a place to get food and leave. It gets very busy and for me not having anywhere to sit outside is a negative. As with all McD's the food is served quick and hot.

We visited here at the request of our children and we're pleasantly surprised. The service was a little slow but it was busy, however, when we got our food it was all fresh and had plenty of lettuce where applicable too.

Yo y 3 amigos valientes estaban viajando hacia el norte por la M40. El controlador recomendado McDonalds ya que él tenía conocimiento previo de la zona. Como llegamos, nos quedamos encantados de cerciorarse de que esta particular tienda era 24 horas. En el momento de la llegada, el conductor era un héroe aunque que resultó ser de breve duración. Pedí 2 hamburguesas simple que cuando llegaron no era sencillo. El miembro del equipo tomó mi hamburguesa simple, esperando recibir una nueva. Como sucede quien estaba cocinando las hamburguesas esa noche, decidió que era mejor idea que sacar la mayoría de la hamburguesa. Que decir que me he visto donuts anillo con menos entera sería insuficiente. Los Nuggets era mucho más bajo que el promedio y las patatas fritas estaban tibios. Aunque el crédito donde crédito batido de vainilla era magnífico. Como avanzar más hacia el norte en la que la M40 hemos reflejado en la experiencia de esta noche como uno que no nos gustaría repetir. Me siento profundamente herido y entristece por las acciones de esta noche y no regresaré.Saludos,viajeros intrépidos.

No ha sido en esta rama durante 20 años. Bonito y moderno por dentro, con un montón de asientos. El servicio era un poco lento aunque sólo había un par en frente de mí.

Stopped after zipping up and down the M40 like a yo yo, order chicken supreme deluxe l, a few miles down the road discovered a BBQ wrap, useless!!!!!

Yo revisar esta sobre la base es el nuevo McDonalds en el parque comercial junto a la autopista. El mapa muestra este. Es un nuevo y moderno con McDonalds, limpias y ordenadas personal agradable he visitado muchas veces. A veces difíciles para estar, pero normalmente en algún sitio. A menudo me visita. Recomendado. Hay mesas al aire libre.

Limpio y moderno restaurante con algunos asientos en el exterior. El personal era muy educado. Mesas limpian rápidamente. Vendría con algunos asientos adicionales como popular.

We went at lunch time to the Bridge St restaurant. It was fairly busy which made access a bit of an issue for wheelchair users. The staff were very helpful, limited gluten free options are available and the food is standard McDonalds grub. Great place for teenagers to have lunch and hang out!

This review is not about the McD's in Bridge St but the one o. The trading estate next to the motorway. Went there today with the family. What can I say? Cold, limp fries which were marginally less cold than the burger they accompanied. If I hadn't been so tired after waiting nearly an hour for a parking space I would have complained at the time. However, my tiredness masked the apology for a meal served until I was half way through. I have rated McD for 30 years on every continent and can definitely state that this was the worst 'fresh' serving I have ever had the misfortune to have. Left the half uneaten and walked out, never to be seen there again.

Got take away breakfast. Food especially sausage was larger and better than US version. It did take longer. Take away as there is no free parking anywhere near and even the close pay-to-park spots were limited to 15 minutes (bus stop parking)

Value for money not got here, the McFlurry was one of the few items I rated at McDonald's, seems that has now gone downhill too, why give such a big tub when it is only half full, BIG TIP - CHECK BEFORE YOU LEAVE

This is a great 1/2 way point, its 24h so open all the time. I also has somewhere to charge your phone. Staff are also very nice too. This is not a motorway Service Station is just on the M40 J11. with 4h parking great for a good rest after a long drive

I work in the town and pop into this McDonalds probably once a week for breakfast usually. The food is always cooked well and the majority of staff are actually quite lovely. It is a really busy place but they get the queue down quite quickly in general.My only disappointment is the people that hang around outside. I believe it could make it intimidating for some people to enter the building. Beggars and hoards of youths underage smoking do not make it attractive from the outside.

This McDonald's has better than average food with better than average McDonald's service. Quite a surprising find amongst the McDonalds chain of which I usually avoid unless forced by friends. I'd actually return!

McDonald's is great for occasional eating on the run. The chicken legend and fries is a perfect meal while shopping. You are usually served quite quickly, so there is no hanging about waiting. A good place for a cheap meal.

Will never come to this Resturant again full of old people serving that don't know what there doing and Carnot hear you as there deaf. The orders are always wrong.

Fast food... what else needs saying. Nice interior but nothing special. Just trying to full out space in review now....

Always packed not enough room for a pramStaff always seem miserable! And unwelcomingYou have to shout your order to them and of they don't hear you you get a "WHAT" not pardon!!! Use your manners!!!

to busy no where to sit rubbish left on tables staff dont know what there doing and would rather chat to each other food out of order by the time you get it the rest is cold

Every time I have visited this restaurant. I have alway had to wait 5 mins plus for my order no matter what time of day.And it always ends up being cold and very misshaped burgers..........Don't vist the place any more.