McDonald's in Newcastle upon Tyne

staff were lovely, gave me extra mini hash browns after one fell out of the bag.

Thank you to McDonalds Kingston Park who served our full meal in sub ten minutes. I can’t leave another bad review for the Stamfordham Rd branch who served me a half finished meal and then took over one hour when I went back with a voucher to use for my shoddy service the first time. Using this branch from now on and if any of the staff are thinking of getting a job at Stamfordham Rd my advice is avoid avoid avoid. Well done KP!

Very fast service. Truly recommend.

Service was very slow, had to park up and wait for food and drinks, and then fries were cold burger very poor just thrown together without any real care.

Customer service not great but overall its still ok.not always open wen u call and no notices to tell u

Talk about hype, Just had a Mc Rib. What a waste of money, it tasted like it was microwaved. Could have got equivalent at Aldi for just over a quid. Definitely won't happen again.

What can you really say it's McDonald's.

You'll miss a couple birthdays standing waiting on your order as they prioritise the uber eats etc pickup blokes

Not a single brain cell exists in this building or the people who deliver the food it is terrifying

Only in for breakfast, I can't comment on the main daily meals as they are not my favourite. However, sausage and egg mcmuffin and a coffee are always on point.

McDonald’s worker can’t follow a basic instruction every single time do know know how any of them have a job

food was delivered cold not happy

The driver drove away with the food. Disgrace

I ordered 2 chicken Mc nuggets large meals with 2 bbq dips and 2 sweet and sour dips when they were delivered there was no dips even though it said i had ordered them on the actual bag receipt and on the online receipt

Food was stone cold! Couldn’t enjoy it

no sauce , jam with porridge drink leaked all over , muffins not even together all a mess

Every order things are missing 3 meals and they can’t even put them in!

Was wait for 2 hours and fold was cold

Takeaway arrived reasonably hot considering the distance from KP Macdonald's 👍

Time was ok but items missing i.e triple cheese burger was a double, rest of food looked like it had been assembled by a cannon

Had to wait 50 minutes before we finally got our food. No communication at all from management, although they could see how many customers had been waiting. Delivery drivers seemed to get priority over other customers.

food was lovely and hot for a change it's normaly freezing

Terrible... we ordered food like always from this place and everything was always good but today kids get in order stone hard chips which taste like its not even from today 🤢

Missing Mcphilly burger! furious!!!!!

wrong drink ordered milkshake got oasis

For a special dinner for 7 year old daughter, Ordered at 5:05. Still waiting at 7:30. Just eat app kept updating delivery time. At 7:10 app said food was delivered at 7:30. This new time keeps changing now.

My food was cold I didn’t enjoy it at all

No syrup delivered with pancakes and majority of order missing.

i received half a milkshake and my food was freezing cold, i had to leave the house go and look for him as he was lost, food binned dusgraceful

food was squashed and cold, from ordering to receiving my order it took over an hour. Terrible service

Originally ordered at 13:04 expected delivery 13:35-14:00 this then changed at 13:50 to say expected 14:00 - 14:35 finally arrived 14:25 1hr 20mins after ordering. The food was absolutely freezing cold. Time of the ticket at shop was 13:43 it had clearly been sat not in anywhere hot before the driver left with it

Driver was smoking in car and when food was delivered. All food was contaminated and absolutely stank of cigarette smoke. This was meant for my children as a treat and went in the bin. Absolutely disgusting vile service. Will be posting this on every possible social media platform. Words cannot describe how disgusting this is.

have not received it on saying we have.

It stated delivery would be 18.35 its just been delivered now19.21 not acceptable when its for children its too late to eat now also cheeseburger missing from order totally disappointed with the service today

Missing the main meal and large fries thanks McDonald’s

Burgers and fries were cold. Size of the burgers were tiny, minimal sauce and toppings. Worst McDonalds I have ever had.

Have hungry kids and waited over 2 hours for the food. Disgusing!

Driver wasn’t polite food is cold stuff missing and waited two hours

Order never arrived - delivery time kept changing in increments of 5 minutes for over an hour and a half… then my order says delivered and it never turned up! Now there’s nowhere to request a refund because the order didn’t arrive; I just have to put a ticket in. Abysmal service paying £25 for nothing!!

Never had to wait this long before plus you have to pay more for food at Kingston park than stamfordham road. Need a different system for online deliveries.

food was freezing considering I ordered from West Denton one an had to cancel it. when the food came it was wrong sauce on the burger the amount of sauce on it was ridiculous so wasn't eaten.. no straws juiced filled half cups.. will never order f I'm McDonald's again would have been quicker getting me an 3 kids ready an getting bus to town at keast it would ba e been warm an nice!!!

2 and a half hours for delivery!

Only received French fries!!!!!! No nuggets or chicken burger.

Very busy but quality was still there

Driver that delivered kept asking for my mobile number because I couldn’t find the code?? It was supposed to be delivered by 7.40, food is cold and McFlurrys are melted. Was rather unnerving ,

Never put all the stuff in I ordered so some kids had nowt to eat disgrace

Food was stone cold and missing items

McDonald's can never get an order right

Always miss things off your order every time and you don’t get your money back or your items and you get a mouthful from some worm on the phone.

Chips 🍟 were barely warm and with the large coke (I don't do ice) was nothing more than a medium, when I said it's half empty.. The look on the woman's face was unbelievable,.. When I ask for a large coke, I expect a large coke, not a medium one made up to large with ice.. Restaurant was absolutely banged out, children running wild, even with one jumping on and over tables...

Food tastes good but they're always making mistakes and forgetting stuff, they don't have much control over there customers e.g. often kids causing trouble in there and they don't do much to stop it.

Once again something missing from the order. No fruit.

food was freezing cold. food was an hour late.

disgusting I got the total wrong order than what I ordered

I never had a time where an item isn’t missing, Hot drinks are always cold and they never put sauces in the bag when I asked on the order.

Worse customer service me rude staff specially at this location

Big price's and burgers that have shrunk in size. Not my first choice in food eateries.

How come this restaurant can serve you hot food not miss any items off and serve you quicker than west denton

Very disappointed with my order ni drinks no sauce chips cold spoilt my meal

Wrong order delivered 3 starving kids after waiting an hour for the wrong order to turn up absolutely shocking service and still no refund wrong food sent back with driver

Food was abysmal. I can’t comment on the delivery driver only that when it got here the burgers and chips where freezing the ice cream had melted the coke was flat with zero ice and the chips had to be thrown away £20 wasted! Food in the bin im not reheating food I want my money back and not just offering me a poxy £6.34 back ridiculous!

Ordered sauce with our meal and we received no sauce

No food was actually delivered!

Absolute joke cold chips pop flat Burger like warm I will never use just eat again

stuff missing no apology ...and paid for ...its a joke

Order was all correct and delivery driver was very polite and officiant. Thankyou!

Lovely delivery driver great food

Freezing food & ice cream like water

Food was freezing took 2 and half hours to come

All the has browns missing, what’s new, always something

We order at just after 4 still waiting was for my daughters tea leave had to go home so they not be having a McDonalds tea now

delivery driver was so. nice and got the food so hot still too .

The food was hot which I really liked and he was 3 minutes lates which was kinda nice so thank you who made my food and the delivery.

was missing the chicken nuggets was refunded for them but now I have 2 order them again and pay 3.99 delivery fee its a joke!!

Breakfast items missing and just eat very sketchy about refunding. Last 4 orders from this McDonald at Kingston park have been wrong with items missing or wrong items delivered. Avoid

Drink was spilt in the bag and the food was cold. Other then that everything was good thanks

food absolutely freezing cold soggy bun and soggy chips ended up binning it not happy at all drinks missing also so disappointed

Chips were hard, they forgot the dip again and mozzarella sticks were tasteless, however the burger and chicken selects were lovely.

freezing cold food unbelievable Wednesday night driver was really rude

Coffee all over order delivery by bike

Food came cold drink was flat and half full, driver was really nice though

Fries were not cooked probably and drinks were flat

Stone cold missing a burger and a large fries

Order did not arrive however states it has been delivered ! Id expect i’m getting a full refund

Food was freezing cold drinks were flat and items were missing

got the drinks wrong gave us fanta when we wanted milkshakes

The driver said the order was delivered when he didn’t deliver but was around the corner from my address

Restaurant dirty unclear tables food cold

Shocking 2 times in a row saying I’ve got my food when I haven’t

My issue isnt the driver... its the fact that your estimated time window just automatically adjusts itself. I know when my food was expected, but ever time a minute went by your site would just adjust the delivery window. Thats bad practice...

If I could give zero stars I would! The food arrived 2 hours late! The food arrived freezing cold and stale! I then asked on my request for no cheese on my Big Mac and it still arrived with cheese! Disappointed is an understatement!

The food was cold and starting to go hard, so not fresh and they forgot 4 dips 2 garlic mayo and 2 bbq

Great experience all round, super fast delivery

Food arrived cold and not good condition

no double cheese burger and a bun with red sauce on and no burger in my grandsons happy meal

Food the last few weeks on night shift is unreal better than any other Mcdonalds in the area the lads are friendly and service is fast dont get rid of the cook

Delivery was over 45 mins late, food was freezing cold by the time it arrived we was not best pleased with Mcdonalds burgers was not made to perfection they are suddenly not as pictured looks like they just cant be arsed to make it properly

The order was never delivered to me! Called the takeaway and told not our problem it’s the drivers fault , no resolution offered. Referred to just eat to complain. Shocking service and will never use this branch again !!

Everything absolutely freezing

food was cold and burger was burnt black, chips undercooked