McDonald's in Newcastle upon Tyne

Cold food. Goodness knows why I thought it would be a good idea.

I ordered few Happy meals for my son's birthday party and I had a very bad experience with the service and management. I called them a week in advance, emailed them very clearly about the order and time for pick up. I called them on the same day, two hours before to remind them but unfortunately when we went to pick up, the order wasn't ready for 20 meals and anyone who is reading this review can understand, how this must have escalated my anxiety and effected those kids, who were waiting for the food. On the top of this, they forgot to provide fruit shoot with the meals. Absolutely unprofessional. I went to them afterwards to give feedback and i would like to say that manager was apologetic but that didn't help my anxiety at that time. He refunded my money for fruit shoot but despite this, I wouldn't recommend to use there service and I will definitely not use them for future.

Worst McDonalds I have ever been to. I know that's not much of a stretch but the autistic girl I look after loves Nuggets. I will not be back.

delivery took so long and the food came freezing cold wouldn’t recommend at all.

Food missing from order the rest of order was stone cold sat longer then should

Orders are nearly always wrong... since I wrote my review they have managed to screw up around 8 more orders. Finished with them

Never arrived!!! Over 2 hours of waiting and a email to state that it was delivered when it wasn't

Rude night manager. There is no customer service whatsoever. The store doesn’t care about product qualaity. I bought a breakfast meal with toffee nut coffee, but there was not enough test of toffee nut. I went back to let them know about it, but the manager said you ordered a large coffee where we put three pumps of syrup only; that's why it won't test that sweet 🤷‍♂️what sort of explanation is that. The manager needs customer service training, and management needs to understand the customer's voice and correct mistakes so that you maintain your product qualaity as per standred.

food cold waited about 2 hours

I didn’t even a straw in my order and it came freezing cold

food was cold and chips were soggy

The chicken selects I ordered were absolutely MASSIVE and the curry sauce LOW-key slaps. They TAPER the seasoning perfectly so the flavour just doesn’t FADE

couldn't find address despite leaving written instructions on the order. then a 5 min call directing driver

Meal took nearly 1,30 hours to arrive

Wrap and burgers just chucked together and 1 burger wasn’t wrapped properly

You leave a comment saying it’s flats and they still go to every house around the area food cold and missing items

Note for delivery driver, avoid to take delivery by mcdonalds because of there drinks mostly get splits, as well they waste your too much on every delivery even in working days. The staff is too lazy and always have fun with eachother and managers dont even give a shit.

I ordered McDonald’s online through Uber eats and my driver said that it isn’t even in Mac Donald’s system I waited an hour

there was no barbecue dip even though it was paid for and the delivery drive wants a code to hand the food over?

food took ages and was cold and burnt

It didn’t tell the delivery driver my house as it is wrong on the map! I had to go and meet the driver out of my own home. Fix the map

Got order wrong again after i got home should have checked before i left usually happens at kingston park.

I got no chips missing a chicken mayo and 2 cheese burgers with everything on

over 1 hour late and cold missing 2 large oasis food didn't taste as usual fries always cold never hot like used to... chicken select taste burned i guess for the oil that hasn't been changed.... is against the rules... used to be very nice but not anymore I think that was mmy last time ordering from here.........

Food was cold, items were missing, ruined our family take out night

Food was freezing cold burger squashed 45 minutes late

Food very cold, delivery driver nice man and pleasant however drinks spilt. Really poor considering it cost over 30 pound

It was late again!!!! and missing items again!!!! am not to sure if I would order anything from McDonald's again it keeps happening why can't they get a order right for a change. late because of McDonald's do not blame just eat.

No issues with the delivery person but the food was cold, not sure why it was delivered from Kingston Park when West Denton is closer.

all food was very cold to eat. the fries were too dry to eat. I would expect a refund. 30 quid of food in bin

I am absolutely appalled by this service! Ordered my food at 5:30, food didn’t arrive until 8.20! Everything was cold, and we didn’t receive any drinks. The driver was extremely rude and was no help at all!! I want a full refund, will not be coming back here.

2 hour wait food was absolutely freezing and just eat give me £1.75!! it's an absolute joke!! carnt even contact just eat!!

Waited an hour and a half for order to be delivered only to have Items missing from order. I would point out the actual delivery took less than 10 minutes and the delay was clearly in the restraunt.

My order has not been delivered

They forgot to give me my burger and I payed for it so I hat to Order a whole new burger

staff were lovely, gave me extra mini hash browns after one fell out of the bag.

Driver was a few nuggets short of a happy meal if you know what I mean

missing 2 fruit bags that i paid for and no dips that I ordered.

Didn't even get the food the driver had them phone me saying he didn't know the door number then he went back to mcdonalds

not good at all as food was delivered stone cold a don't pay for cold food

tell you this 2 happy meals missing an to fries missing plus when I rang Kingston park McDonald's they just kept putting phone down on me will never over a McDonald's again that's a few times something goes wrong!!

No Drink whatsoever...odd...and no dip for the cheese bites...... Do drivers just steal food or something?...really not going to order fron this branch/franchise anymore... terrible if they aren't getting simple orders right! Something has gone terribly wrong at Kingston Park recently.

Driver absolutely ignored the instructions given and when I tried to explain just did not acknowledge a thing I said.

said it was delivered did not get the doof

For has been spilt all over pure joke

I work at a different mcdonalds but honestly this mcdonalds is so much better and my go to! Best breakfast I've ever had :)

burger was absolutely freezing.

Good, driver was polite, food was just warm tho, but nice

Quick delivery, hot food and the spicy double cheese burger is amazing

was about half an hour.or..more sine I first placed the order

The delivery driver initially went to the incorrect address to begin with, and when he did deliver our order the drinks had spilled all over in the bag, one of the drinks had completely tipped over and covered all the other items in that bag. Extremely disappointed with this delivery driver, no apology or care taken with our food order. Never had an issue with driver not being able to find our address before and order from Kingston Park Mcds regularly.

Thank you to McDonalds Kingston Park who served our full meal in sub ten minutes. I can’t leave another bad review for the Stamfordham Rd branch who served me a half finished meal and then took over one hour when I went back with a voucher to use for my shoddy service the first time. Using this branch from now on and if any of the staff are thinking of getting a job at Stamfordham Rd my advice is avoid avoid avoid. Well done KP!

had to walk to an alternative address to locate the delivery driver as he went to the wrong address. he then asked for the delivery code before I even found him. it took him ages to turn up to and the food was freezing by this time

one of my items were missing 😢

nearly an hour and and a half wait for cold food and watery coffee

The drinks were half full and the food is cold

Except the free chicken nuggets were missing from the order!

Never arrived!!!! Had to request refund after an hour and a half then order through another restaurant.

My order never arrived, with the driver showing as being at the restaurant for over 90 minutes then automatically showing as delivered.

Food was cold and driver said there was no door number on delivery

Lids weren’t put on the cups properly and cups weren’t put in the holders properly. 2 out of 3 spilt in the bag

Items mussing as usual when dusgrace qhen paying for them

I paid for sources, but didn’t get any

coffee was cold and only half a cup. food had to be re heated. looked like it had been sitting a while. This was for my husbands birthday not a good experience this time.

Great experience and polite delivery driver

missing chips from all three meals and the ice cream was liquid when it arrived.

Very fast service. Truly recommend.

Took an hour to prepare then arrived missing half of it

food was freezing it went in bin

delivery driver had bad attitude

Stale food and delivery kept getting delayed.

missing food.. receipt on bag but still missing items.

Service was very slow, had to park up and wait for food and drinks, and then fries were cold burger very poor just thrown together without any real care.

excellent service by driver thank you 😊

excellent service 👏 👍 thank you very much! I'm loving it 😍

Food was as expected Driver was very rude tho

delivery never turned up. £52 worth of food now having a issue with just eat to get my money refunded.

Am absolutely foaming every time a order there is something missing no fries. No big Mac’s am missin

cheesy bites did not have cheese pull

Customer service not great but overall its still ok.not always open wen u call and no notices to tell u

Freezing cold wrong food and no sauce after ringing and asking for it to be put in the order

Burger had a bun missing drinks half empty and chips were a small portion when I ordered a large meal

Talk about hype, Just had a Mc Rib. What a waste of money, it tasted like it was microwaved. Could have got equivalent at Aldi for just over a quid. Definitely won't happen again.

got order wrong and were dismissive and unhelpful when I called them, saying it was Just Eat's fault they forgot to put in 2 boxes of chicken nuggets, but included fries and drinks from the meals. Typical McDonald's though. Ordered from this restaurant a few times, and they've mucked up every single order.

Arrived freezing cold and 1hr 20mins after ordering (was supposed to be 20-30 minutes)

Cold food and a portion of chips missing. All bundled together even though 2 happy meals.

What can you really say it's McDonald's.

Couldn’t even get our order right ended up with 2 meals 1 drink and no McFlurrys driver also said that they lost our order sort it out!!

The McRib used to taste absolutely amazing, but the McRib I ordered today was awful!

You'll miss a couple birthdays standing waiting on your order as they prioritise the uber eats etc pickup blokes

food was cold and missing hamburger

food did not arrive for a second time

Not a single brain cell exists in this building or the people who deliver the food it is terrifying

Chips and burgers stone cold all hot food ordered was stone cold

Missing half the order still have receipt as proof of order, not good enough there’s always something wrong or missing…

Burgers and chips were cold and ice cream had melted

We never received the food and when we ordered it took 1hr 45 mins! This is redic

Absolute joke missing food again

Food is stone cold and delivery driver very rude

Chips stone cold and only half full, burger falling apart and cold