Based on 11.904 opinions finded in 4 websites
Based on 11.904 opinions finded in 4 websites
Nº 1210 in 1604 in Newcastle upon Tyne
Nº 19 of 42 Fast food in Newcastle upon Tyne
Opinions
Service was very slow, had to park up and wait for food and drinks, and then fries were cold burger very poor just thrown together without any real care.
Tom Nicho . 2024-10-20
MORE AT Google
Customer service not great but overall its still ok.not always open wen u call and no notices to tell u
Pauline Gilmour . 2024-10-19
MORE AT Google
Talk about hype, Just had a Mc Rib. What a waste of money, it tasted like it was microwaved. Could have got equivalent at Aldi for just over a quid. Definitely won't happen again.
Trevor Hindle . 2024-10-18
MORE AT Google
What can you really say it's McDonald's.
Paul Kilpatrick . 2024-10-18
MORE AT Google
You'll miss a couple birthdays standing waiting on your order as they prioritise the uber eats etc pickup blokes
Micky B . 2024-10-16
MORE AT Google
Not a single brain cell exists in this building or the people who deliver the food it is terrifying
Douglas Gorman . 2024-10-14
MORE AT Google
Only in for breakfast, I can't comment on the main daily meals as they are not my favourite. However, sausage and egg mcmuffin and a coffee are always on point.
rob wilkinson . 2024-10-11
MORE AT Google
McDonald’s worker can’t follow a basic instruction every single time do know know how any of them have a job
Danielle . 2024-10-07
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Food was stone cold! Couldn’t enjoy it
Sara . 2024-10-06
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The driver drove away with the food. Disgrace
Ryan . 2024-10-06
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food was delivered cold not happy
Ronnie . 2024-10-06
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Every order things are missing 3 meals and they can’t even put them in!
Kaelie . 2024-10-06
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no sauce , jam with porridge drink leaked all over , muffins not even together all a mess
Cheryl . 2024-10-06
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I ordered 2 chicken Mc nuggets large meals with 2 bbq dips and 2 sweet and sour dips when they were delivered there was no dips even though it said i had ordered them on the actual bag receipt and on the online receipt
Lynne . 2024-10-06
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Was wait for 2 hours and fold was cold
Katherine . 2024-10-05
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Takeaway arrived reasonably hot considering the distance from KP Macdonald's 👍
Graham . 2024-10-05
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Time was ok but items missing i.e triple cheese burger was a double, rest of food looked like it had been assembled by a cannon
Paul . 2024-10-04
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food was lovely and hot for a change it's normaly freezing
kerry . 2024-10-03
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Had to wait 50 minutes before we finally got our food. No communication at all from management, although they could see how many customers had been waiting. Delivery drivers seemed to get priority over other customers.
Kim V . 2024-10-03
MORE AT Google
Terrible... we ordered food like always from this place and everything was always good but today kids get in order stone hard chips which taste like its not even from today 🤢
Elizabeth Gáborová . 2024-10-02
MORE AT Google
Missing Mcphilly burger! furious!!!!!
tania . 2024-10-02
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wrong drink ordered milkshake got oasis
Kay . 2024-10-01
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My food was cold I didn’t enjoy it at all
Shauna . 2024-09-30
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For a special dinner for 7 year old daughter, Ordered at 5:05. Still waiting at 7:30. Just eat app kept updating delivery time. At 7:10 app said food was delivered at 7:30. This new time keeps changing now.
Steve . 2024-09-30
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food was squashed and cold, from ordering to receiving my order it took over an hour. Terrible service
corey . 2024-09-29
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No syrup delivered with pancakes and majority of order missing.
Phillip . 2024-09-29
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Originally ordered at 13:04 expected delivery 13:35-14:00 this then changed at 13:50 to say expected 14:00 - 14:35 finally arrived 14:25 1hr 20mins after ordering. The food was absolutely freezing cold. Time of the ticket at shop was 13:43 it had clearly been sat not in anywhere hot before the driver left with it
Jayne . 2024-09-29
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i received half a milkshake and my food was freezing cold, i had to leave the house go and look for him as he was lost, food binned dusgraceful
Tracey . 2024-09-29
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Order never arrived - delivery time kept changing in increments of 5 minutes for over an hour and a half… then my order says delivered and it never turned up! Now there’s nowhere to request a refund because the order didn’t arrive; I just have to put a ticket in. Abysmal service paying £25 for nothing!!
Lauren . 2024-09-28
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food was freezing considering I ordered from West Denton one an had to cancel it. when the food came it was wrong sauce on the burger the amount of sauce on it was ridiculous so wasn't eaten.. no straws juiced filled half cups.. will never order f I'm McDonald's again would have been quicker getting me an 3 kids ready an getting bus to town at keast it would ba e been warm an nice!!!
Janine . 2024-09-28
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Driver was smoking in car and when food was delivered. All food was contaminated and absolutely stank of cigarette smoke. This was meant for my children as a treat and went in the bin. Absolutely disgusting vile service. Will be posting this on every possible social media platform. Words cannot describe how disgusting this is.
Lewis . 2024-09-28
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have not received it on saying we have.
leah . 2024-09-28
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It stated delivery would be 18.35 its just been delivered now19.21 not acceptable when its for children its too late to eat now also cheeseburger missing from order totally disappointed with the service today
Gillian . 2024-09-28
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Missing the main meal and large fries thanks McDonald’s
Jordan . 2024-09-28
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Have hungry kids and waited over 2 hours for the food. Disgusing!
Fiaz . 2024-09-28
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Burgers and fries were cold. Size of the burgers were tiny, minimal sauce and toppings. Worst McDonalds I have ever had.
Lee . 2024-09-28
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Never had to wait this long before plus you have to pay more for food at Kingston park than stamfordham road. Need a different system for online deliveries.
Hilda . 2024-09-28
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Driver wasn’t polite food is cold stuff missing and waited two hours
Lucy . 2024-09-28
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Only received French fries!!!!!! No nuggets or chicken burger.
Karen . 2024-09-27
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Very busy but quality was still there
steven harvey . 2024-09-27
MORE AT Google
2 and a half hours for delivery!
Amy . 2024-09-27
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Driver that delivered kept asking for my mobile number because I couldn’t find the code?? It was supposed to be delivered by 7.40, food is cold and McFlurrys are melted. Was rather unnerving ,
Julie . 2024-09-26
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Never put all the stuff in I ordered so some kids had nowt to eat disgrace
Kirsty . 2024-09-26
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Food was stone cold and missing items
Natalie . 2024-09-23
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McDonald's can never get an order right
Robert . 2024-09-23
MORE AT Just Eat
Food tastes good but they're always making mistakes and forgetting stuff, they don't have much control over there customers e.g. often kids causing trouble in there and they don't do much to stop it.
Matthew Mather . 2024-09-21
MORE AT Google
Chips 🍟 were barely warm and with the large coke (I don't do ice) was nothing more than a medium, when I said it's half empty.. The look on the woman's face was unbelievable,.. When I ask for a large coke, I expect a large coke, not a medium one made up to large with ice.. Restaurant was absolutely banged out, children running wild, even with one jumping on and over tables...
Paul V . 2024-09-21
MORE AT Google
Always miss things off your order every time and you don’t get your money back or your items and you get a mouthful from some worm on the phone.
La A . 2024-09-21
MORE AT Google
Once again something missing from the order. No fruit.
Steven . 2024-09-20
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food was freezing cold. food was an hour late.
Leanne . 2024-09-20
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disgusting I got the total wrong order than what I ordered
Ronnie . 2024-09-19
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I never had a time where an item isn’t missing, Hot drinks are always cold and they never put sauces in the bag when I asked on the order.
Evelyn L . 2024-09-19
MORE AT Google
Worse customer service me rude staff specially at this location
Seyed Ayaz Moulana Seyed Alavi Moulana . 2024-09-19
MORE AT Google
How come this restaurant can serve you hot food not miss any items off and serve you quicker than west denton
Mark Illingworth . 2024-09-15
MORE AT Google
Big price's and burgers that have shrunk in size. Not my first choice in food eateries.
Splinge Sinclair . 2024-09-15
MORE AT Google
Very disappointed with my order ni drinks no sauce chips cold spoilt my meal
Kerry . 2024-09-14
MORE AT Just Eat
Food was abysmal. I can’t comment on the delivery driver only that when it got here the burgers and chips where freezing the ice cream had melted the coke was flat with zero ice and the chips had to be thrown away £20 wasted! Food in the bin im not reheating food I want my money back and not just offering me a poxy £6.34 back ridiculous!
Stacey . 2024-09-14
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Wrong order delivered 3 starving kids after waiting an hour for the wrong order to turn up absolutely shocking service and still no refund wrong food sent back with driver
Amanda . 2024-09-14
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Ordered sauce with our meal and we received no sauce
Emma . 2024-09-12
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No food was actually delivered!
Charlotte . 2024-09-09
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Absolute joke cold chips pop flat Burger like warm I will never use just eat again
Carl . 2024-09-09
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Lovely delivery driver great food
Clare . 2024-09-08
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stuff missing no apology ...and paid for ...its a joke
John . 2024-09-08
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Freezing food & ice cream like water
Britney . 2024-09-08
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Order was all correct and delivery driver was very polite and officiant. Thankyou!
Paige . 2024-09-08
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Food was freezing took 2 and half hours to come
Brooke . 2024-09-08
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All the has browns missing, what’s new, always something
Nickie . 2024-09-08
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We order at just after 4 still waiting was for my daughters tea leave had to go home so they not be having a McDonalds tea now
Kelly . 2024-09-07
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Breakfast items missing and just eat very sketchy about refunding. Last 4 orders from this McDonald at Kingston park have been wrong with items missing or wrong items delivered. Avoid
Martin . 2024-09-07
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was missing the chicken nuggets was refunded for them but now I have 2 order them again and pay 3.99 delivery fee its a joke!!
kelly . 2024-09-07
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The food was hot which I really liked and he was 3 minutes lates which was kinda nice so thank you who made my food and the delivery.
David . 2024-09-07
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delivery driver was so. nice and got the food so hot still too .
Andy . 2024-09-07
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Drink was spilt in the bag and the food was cold. Other then that everything was good thanks
Ashlee . 2024-09-06
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Chips were hard, they forgot the dip again and mozzarella sticks were tasteless, however the burger and chicken selects were lovely.
Victoria . 2024-09-05
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food absolutely freezing cold soggy bun and soggy chips ended up binning it not happy at all drinks missing also so disappointed
kayleigh . 2024-09-05
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Fries were not cooked probably and drinks were flat
Andy . 2024-09-04
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Coffee all over order delivery by bike
Pauline . 2024-09-04
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Food came cold drink was flat and half full, driver was really nice though
Harry . 2024-09-04
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freezing cold food unbelievable Wednesday night driver was really rude
Douglas . 2024-09-04
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Stone cold missing a burger and a large fries
Connor . 2024-09-03
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Order did not arrive however states it has been delivered ! Id expect i’m getting a full refund
Stephen . 2024-09-02
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Shocking 2 times in a row saying I’ve got my food when I haven’t
Lee . 2024-09-01
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Food was freezing cold drinks were flat and items were missing
Louise . 2024-09-01
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The driver said the order was delivered when he didn’t deliver but was around the corner from my address
Aimon . 2024-09-01
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Restaurant dirty unclear tables food cold
Paul Mead . 2024-09-01
MORE AT Google
got the drinks wrong gave us fanta when we wanted milkshakes
Mckenzie . 2024-09-01
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My issue isnt the driver... its the fact that your estimated time window just automatically adjusts itself. I know when my food was expected, but ever time a minute went by your site would just adjust the delivery window. Thats bad practice...
Thomas . 2024-08-31
MORE AT Just Eat
If I could give zero stars I would! The food arrived 2 hours late! The food arrived freezing cold and stale! I then asked on my request for no cheese on my Big Mac and it still arrived with cheese! Disappointed is an understatement!
Antonia . 2024-08-31
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The food was cold and starting to go hard, so not fresh and they forgot 4 dips 2 garlic mayo and 2 bbq
natalia . 2024-08-30
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Food arrived cold and not good condition
Claire . 2024-08-30
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Great experience all round, super fast delivery
Chris . 2024-08-30
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Delivery was over 45 mins late, food was freezing cold by the time it arrived we was not best pleased with Mcdonalds burgers was not made to perfection they are suddenly not as pictured looks like they just cant be arsed to make it properly
Andy . 2024-08-29
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Food the last few weeks on night shift is unreal better than any other Mcdonalds in the area the lads are friendly and service is fast dont get rid of the cook
Lee Short . 2024-08-29
MORE AT Google
no double cheese burger and a bun with red sauce on and no burger in my grandsons happy meal
Gill . 2024-08-29
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The order was never delivered to me! Called the takeaway and told not our problem it’s the drivers fault , no resolution offered. Referred to just eat to complain. Shocking service and will never use this branch again !!
Tina . 2024-08-29
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Everything absolutely freezing
Samantha . 2024-08-27
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food was cold and burger was burnt black, chips undercooked
Frank . 2024-08-27
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Worst order I’ve had especially for children not good eating our food what we who are customers have paid for. Think it’s a joke as the dilvery bag was ripped and opened I’ve explained the things missing and still no help from Justeat. DONT ORDER FROM HERE FROM JUST EAT!! Reported to justeat still nothing happens now I will be contacting my bank for charge back as we didn’t receive all our goods. Will leave a review on social media and Tripadvisor. NEVER AGAIN!!!
Aaron . 2024-08-26
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food slap in box. and separated and items missing it was disgusting
Nikita . 2024-08-24
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delivered a complete different o order and now shop won’t even answer my phone calls. have pictures of proof that it’s the wrong order
Saif . 2024-08-24
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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51 Opinions
I'm very thankful and grateful for the server named Danielle, I was having horrible low blood sugar, and she gave me the cookie I had ordered to eat while my partner and I waited for our sandwiches to be made, and even brought the sandwiches to us as I was too weak to stand, and asked if I was okay as I was leaving. Very, very kind and understanding ❤️
299 Opinions
Placed an order last night only to receive a text message an hour after the order to inform us that our order has been cancelled. Very poor customer service, will not be ordering from this place again.
1334 Opinions
Food was delivered within 20 mins and staff went above and beyond to help with a problem.