McDonald's in Newcastle upon Tyne

Freezing chips needed changing . 2 radio stations playing both really loud and couldn't understand either of them I just wanted to relax and eat while on my break an impossible thing to do here

it was to busy and when we got home I made sure everything was good and correct and I had have a big Mac with nothing but big Mac sauce and the burger and bun nothing else and they put cheese on

This is the worst Macdonald’s. Every time I order milkshake they add chocolate milkshake to it (to vanilla milkshake, to strawberry milkshake). I don’t understand why?! I don’t order chocolate milkshake.

Good place for a quick and good meal at any time

This branch is so much better than westerhope . But my god the amount of rats running around outside !

I don’t go into McDonald’s ,l park outside Costa Coffee store,my Coffee comes first.

Always come here before church as is the only place open with a toilet

They constantly miss items when you order for delivery and by the time you report the missing items the food has gone ice cold as it normally arrives cold and then you’re paying double the delivery cost for there mistake.

Ordered at 7:32 turned up just as the clock hit 9pm, not the drivers fault iusy very poor service from McDonald's

Jam was missing from the order!

missing items paper straws drenched large fries wud pass for small fries at push food cold to

Food missing and other food cold

My children’s meal never came. It was on the order and never got packed!!!!

food never arrived and said delivered

I have craved a ranch burger since seeing it on the adverts, not worth waiting for it was tasteless, wouldn't buy it again

absolute joke food came freezing cold, no ketchup on my burger, sent 2 wrong burgers etc, disgraceful

Order never turned up delivered to wrong house. Never received

food was awful and cold. I ordered a latte and a tea and got 2 teas

you need to get better drivers or something because this is ridiculous!!!

Got served quick in the drive through, and greeted by nice friendly staff. Little girl enjoyed her chicken nugget meal.

just eat drivers horrific can't speak any English could understand the delivery code 2 of them at the door sharing one brain sell, McDonald's can't pack an order all completely wrong freezing cold fully brain dead horrible business horrible delivery

I ordered with no onions as an allergy an has onion on

Delivery driver really good I just Didn’t receive the full order so who ever was packing the order is responsible

There was no coke in my drink it all spilled out in his car

Lovely polite delivery driver.

ordered 2 hours prior to requested delivery time and was still 35 mins late and stone cold. shockingly disappointed

food should be hot delivery every time to just make sure

Seems it’s a bit hit and miss here based on the reviews but all food was hot and no missing items with delivery on time.

Food not warm again like always

Visited tonight and placed our order to takeaway The restaurant was very busy with alot of people waiting for there food. Which is understandable on a Saturday evening (7p.m) We waited over 20 mins for our food. We ordered meals not ' happy meals' and 2 our of the 4 chips were small/ happy meal chips and not imfact medium chips. The other chips were supposed to be 1 medium and 1 large both were very sparse/ small portions in the medium pouches you get. This was a bit disappointing to say the least as we paid for medium chips not small ones. Think the restaurant had run out of the proper pouches you get. Other than that we all enjoyed our meals and will be back as we love a cheeky mcdonalds 😋

Missing food. Seems to be the norm with McDonald’s

Missing items as usual...every single time!

My order did not arrive at all even though on the app it said I had received my order

Delivery driver delivered only drinks and someone else’s absolutely shocking how can you get this wrong mc Donald’s needs to sort this out with just eat as not on 25 pound spent gona have to all again kids hungry

My son is Autistic & uses McDonalds sweet & sour sauce every single day to go with the few meals he will eat, not just from McDonalds but literally every single cooked meal. I have to buy a lot of the sauce from them to ensure he has them & will eat, therefore I ordered 10 sweet & sour sauces so I would have a few left for over the weekend - McDonalds did not send the sauce which I paid for (the also missed the ketchup & bbq) - spoke to manager that refused to send them & said I had order again

ordered 9 chicken nuggets and only got 6 , food was cold

Food freezing cold no happy meal for 1 year old

Stone cold when arrived. Muffins were cold, hash browns cold, hot chocolate stone cold

Why is it the food stone cold when you get specially when they deliver somewhere else first. Also been out for 25 mins already still waiting

Totally wrong meal delivery obv got orders mixed up but nothing could be done so stuck with food we didn’t like

This McDonald’s is genuinely disgusting, they barely use hair nets & Don’t use gloves when handling food, me and my girlfriend got the same meal we always do and our chips were cold. Not even warm just cold, then the Diet Coke she got which she ALWAYS gets tasted disgusting. 🤢 like oasis and coke mixed together, my LARGE coke was half empty ,no ice even though I asked for ice? My quarter pounder looked like a bite was already taken out of it… my dad asked for 4 sugars for his coffee… got one!!! Not to mention the cheese melts being gone from the bag even after paying for them!!!!! Terrible service, not a nice restaurant.

Missed items off the order and have been declined a refund

Orders always wrong always stuff missing from your order horrendous

Delivery driver was very respectful and very professional excellent employee to represent the company

Item was missing, not fully refunded for it, and no contactable customer service... absolute rubbish.

So disappointing orders at 7:30 for it to say 25:30 mins 2 hours later turns up freezing no help at all from just eat or mc Donald

wrong dips fully backward again

Kept getting delivery pushed further and further. Was supposed to be delivered 12:45 then at one point was expected 14:40. Food finally delivered and was cold and tasted reheated. Orders shouldn't be accepted if you don't have any drivers.

Chips cold and items missing off my order

Ordered a meal last night, big tasty meal with cappuccino . Friend ordered same time. Hers arrived quickly. Mine didn't. I went to the counter, tried to catch someone's attention, they always prioritised the delivery drivers and basicay ignored me. Finally got someone, handed over my receipt, they disappeared for a few minutes, no update, receipt never returned. Finally came back, told me it was coming in minutes, 5 mins later, still no update. Then they had an issue with the coffee machine despite at least 1 cappuccino being given ahead. More time wasted. They finally delivered my order 20 mins later. No explanation even tho they'd clearly given my original order to someone else, nothing to make up for it. Staff seemed to prioritise the delivery drivers over the customers, even in queues ignoring me for a delivery driver who'd just arrived. You don't expect top rank service from a mcdonalds, but this is the worst I've ever seen. Will never go back.

Food all good but guys, no straw for my milkshake and no BBQ dip for the chicken nuggets? Why?

Chips all black only three nuggets no book very disappointed little girl

The food was very cold by the time it got here

My food was delivered early which I was so happy about instead of waiting for a little while

why cant mcdonolds be this nice all the time

brain dead ordered 16 dips in a big order paid for them as well as you do at Kingston park McDonald's. not a single one delivered spoilt my whole meal I want my money back disgraceful

Worse meal I've been served in a McDonald's

Items missing and food freezing cold!

extremely late delivery too 1 hour. not happy with service at all

Wrong food delivered can’t even eat it as full off bacon 😭

very good thanks so much thank you

No pickles on burger. No dips. Cold

Food was freezing cold absolutely no way that was fresh or kept in a heat bag while delivering.

Extremely disappointed with my missing items. Picked take away from the store and once came home, found out that my items are missing. Calling them is waste of time, they aren’t accepting anyway.

it was cold and once again no straws for the drinks even though one of them was in the bottom of the bag instead of the drinks container

freezing cold ,waiting over 2 hours ,delivery man’s attitude was shocking ,missing items

cappucino was not a cappucino, rest of food was good.

Delivery man was polite but food was cold and missing all dips assuming its a restaurant problem

chips freezing, and burger looked like it had been threw across the room before put in box and also cold

food was cold McDonald's ridiculous never order from them again

Cold food. Goodness knows why I thought it would be a good idea.

Took 2 hours to get sent out- time kept changing. Delivery driver didn’t know where he was going- 5 min phone call directing him here. Food was cold

I didn’t receive the chilli double cheeseburger that I ordered. There always seems to be at least 1 missing item when ordering from here

Spot on food and Delivery dude early. Kingy Park back on it! ☆

Didn't get full order missing a burger and chicken nuggets

Imagine taking 1 hour for fast food to arrive at the door, obviously my order had been sitting there getting cold, order at your peril.

I ordered few Happy meals for my son's birthday party and I had a very bad experience with the service and management. I called them a week in advance, emailed them very clearly about the order and time for pick up. I called them on the same day, two hours before to remind them but unfortunately when we went to pick up, the order wasn't ready for 20 meals and anyone who is reading this review can understand, how this must have escalated my anxiety and effected those kids, who were waiting for the food. On the top of this, they forgot to provide fruit shoot with the meals. Absolutely unprofessional. I went to them afterwards to give feedback and i would like to say that manager was apologetic but that didn't help my anxiety at that time. He refunded my money for fruit shoot but despite this, I wouldn't recommend to use there service and I will definitely not use them for future.

yet again let down with missing items 6 quid worth

Food was great would order again

We are so unhappy with our order today putting things on the big tasty that clearly states not to put on!!! SOMEONE COULD BE ALLERGIC!! I also have screenshots of the order and what was wanted to take off I want a refund, absolute disgrace

driver was polite and knocked on the door

Very pleasant delivery person.

Waited for ages got a call from delivery driver who didnt know door number i kept repeating the door number then silence he asked again so repeated 4 times no response then he hung up eventually arrived food cold and missing items 1 ketchup with shar

Worst McDonalds I have ever been to. I know that's not much of a stretch but the autistic girl I look after loves Nuggets. I will not be back.

delivery took so long and the food came freezing cold wouldn’t recommend at all.

Orders are nearly always wrong... since I wrote my review they have managed to screw up around 8 more orders. Finished with them

Food missing from order the rest of order was stone cold sat longer then should

Never arrived!!! Over 2 hours of waiting and a email to state that it was delivered when it wasn't

food cold waited about 2 hours

Rude night manager. There is no customer service whatsoever. The store doesn’t care about product qualaity. I bought a breakfast meal with toffee nut coffee, but there was not enough test of toffee nut. I went back to let them know about it, but the manager said you ordered a large coffee where we put three pumps of syrup only; that's why it won't test that sweet 🤷‍♂️what sort of explanation is that. The manager needs customer service training, and management needs to understand the customer's voice and correct mistakes so that you maintain your product qualaity as per standred.

food was cold and chips were soggy

I didn’t even a straw in my order and it came freezing cold

You leave a comment saying it’s flats and they still go to every house around the area food cold and missing items

The chicken selects I ordered were absolutely MASSIVE and the curry sauce LOW-key slaps. They TAPER the seasoning perfectly so the flavour just doesn’t FADE

Meal took nearly 1,30 hours to arrive

Wrap and burgers just chucked together and 1 burger wasn’t wrapped properly

couldn't find address despite leaving written instructions on the order. then a 5 min call directing driver

It didn’t tell the delivery driver my house as it is wrong on the map! I had to go and meet the driver out of my own home. Fix the map

there was no barbecue dip even though it was paid for and the delivery drive wants a code to hand the food over?

food took ages and was cold and burnt