Hooked Fish & Chips in Newcastle upon Tyne

Ordered on deliveroo, the food was swimming in grease the chips we're re-frys. Not good at all we won't use again

Very disappointed. Haddock portion was thin and dry. Likewise the mushy peas.

I'm sure the food was lovely when it left the shop, however it was clearly driven around for quite some time, sadly resulting in dry chips, the fish was obviously of good quality and not as shrivelled as the chips ,rather disappointed as first time I ordered from Hooked I was very impressed.

dreadful ignorant courier.. very cold chips yed warm pie and haggis.. no salt or vinegar added despite request. Had I not been impressed by previous orders I would give up on them. food let down by stone cold chips

We called in after looking after reviews on line. Super friendly ladies working the counter. We had 2 fish suppers, great chips, very tasty. My german friend loved the batter on the fish as well as the large amount of white fish. He also tried the mushy peas, which he polished off. Very well priced ed too. I'd totally come back to this place, it was a great, good-sized meal, tasty and friendly folk. The best fish and chips I've had on Mull.

Could not eat chips were cold snd looked like they had been cook a long time before we got them fish dry won't be using that fish shop again

Arrived much quicker than original estimate

Great food, lovely staff and very affordable!

We have become hooked on Hooked. The food is well presented. Fish great with cispy batter that is not greasy and very edible. Chips properly cooked and easy to eat more than you should. We ate the lot, nothing left over. Effective on-line pre ordering with cooking progress displayed and map tracking of delivery once its cooked. I have no doubt we will be back.

Disappointing and expensive. Especially the chips, they looked and tasted like they'd been sat in the heated pass through for a long time. Not really acceptable given the price and the fact it was pre-ordered, so should have been cooked fresh. Girl behind the counter was lovely, however the guy behind the fryer looked miserable as sin. The search for decent fish and chips in the area goes on.

Ordering online is an utter disaster.

food was stone cold and very greasy chips were stale tasting and didnt get curry sauce that i ordered ive requested a refund through justeat as its all gone in the bin

Absolutely. Fantastic food always been the best little fish and chip shop around. I had a problem with just eat delivery food to the wrong address. And I'd like the sey the people at This shop sorted a fast and easy refund with my money And had my food waiting for me to go pick up absolutely fantastic shop with a free bottle of pop food and staff are brilliant

Best fish and chips in Farnham area

Food was cold, maybe due to the weather but don't do deliveries if the food can't reach the customer hot.

Burger was freezing cold and rock solid... cod, Scampi and cod bites were way overcooked, nearly black. usually lovely from here, but this has put me right off. not happy.

Not very hot but was delicious and good portions

Soggy batter, bland fish and chips, I orders a big bottle of coke and got sent a can instead. Quite disappointed that the best part was the mushy peas

The food was fine but don’t appreciate it when I’m waiting too collect the lady behind the counter shouts out “can I give you some advice” and then started telling me how else I can pay. I always use just eat. I now know I can go to their website and if it’s cheaper even better. It was just the way she said it. Made me feel stupid!!!

So… a good chip shop when they opened. The delivery I got was cold, chips all scraps, been sitting there for ages I think. The batter on fish was rock solid like toffee and an orange colour. . The peas had zero taste, no seasoning and were cold. I live about 500 metres from fish shop and it was like eating cold chips I used to get at school. Even worse. The chip shop has went so bad. It was late too. Terrible.. sorry I never leave reviews but this was a terrible experience. Awful.

The prices on this just eat app are disgusting over price. 3.70 for a jumbo sausage nearly 4 pound for chips it's just greed.

Terrible service not order again

The staff are so friendly! Always get a lovely smile and amazing service and food! 10/10 thank you!

Excellent fish and chips. Glad they have a delivery service now

Very poor quality,fish was tough and overcooked would not use again

I live in Canada but travel home to the UK frequently. Each time I am back I am always on a mission to get some decent fish and chips. This place is a gem and has become my go-to spot. Good quality ingredients, perfectly prepared whilst you wait a few minutes. Chips nice and soft on the inside slightly crisp on the outside. Good size potions with flakey fish in nice crispy batter. Staff are always very friendly, especially the girl from Portugal who always finds the time to chat with her customers. Shop uncluttered and clean. Highly recommended.

Thoroughly enjoyable great portions 😃

Great service, polite and friendly. Ordered cod bites and small chips. Really tasty, generous cod bites and properly cooked chips. Not greasy and a delight to enjoy. Thank you 😊

Excellent quality fish, chips, curry and mushy peas.

Best chippy by far always good fresh hot food. Chips are unreal and the garlic sauce 😍

Wow 1st time ordering will not be the last. Food quality was amazing and my oh my that spam fitter was the biggest I’ve ever had. The portion sizes on the meal deals are obscene great value for money. Curry sauce proper tasty and quality mushy peas, fish was bigger than my size 12 Nikes! The only downside the batter was a little too crispy but definitely didn’t spoil the tea. 100% recommend.

Small cod with chips and we can add a sauce on top. Didn't want any. Paid £5.50. Crispy chips and fish well cooked.

Chips really over cooked and cold. Kids wouldn't eat them. Waste of £20

Left a review on goole.. see pic below. Food was bad and portion is not worth the money. Probably the most expensive fish and chips shot in Southampton

I had a takeaway haddock and small chips and it was so tasty! The batter is light and not greasy, the haddock portion is huge and the chips are crispy yet fluffy inside - total perfection! Bonus - the shop is clean as a whistle unlike other chip shops. The lady at the counter is really nice and efficient too.

Nice food, new staff are lovely.

Amazing food. Great customer service by the Portuguese lass..

Fantastic fish and chips. Lovely thick white cod. Lovely crispy batter and chips. Friendly assistant.

Curry sauce arrived spilt all over the boxes. This happened the last time we ordered from here too. Take aways should make having tea easier? We’ve had chippy from here plenty of times and quality of food has dropped so much recently. So disappointing.

My husband and I have used this chippy since it opened a couple of years ago. Always good service and good food. Conveniently located. We defected from the Fenham Fish Bar on Stamfordham Road to Hooked. However, tonight was a disaster. Long queue of customers waiting to collect and did seem a little disorganised. I placed order a small simple order....several other customers not including delivery drivers, came in after me with bigger orders...I waited 30 minutes for our food. The other 4 customers/groups were given their food before me!!! And even when I questioned it the first time it happened the other larger orders were still given out before mine, very unsatisfactory. This is very poor organisation and prioritising of orders and service....then to cap it all my husband's fish and batter were over cooked, and the chips were very disappointing. The sausage wasn't great either. No idea what has gone wrong here, real shame. We will unfortunately be looking for an alternative chip shop 🤨

Restaurant is a 3 min walk away and the driver drove 6 miles to get here! Food completely cold. I want a refund check the drivers route. Not on

Cod bites were tasty and a decent size infact we were given a extra one. The chips on the otherhand were mainly little bits and not very nice.

The shop is spotless, shiny and new. The staff are very friendly - different to some in the area. My son and I ordered haddock and chips. Haddock was sold out so we had cod and we weren't disappointed. Everything is freshly cooked. Chips are crisp on the outside, soft in. Lovely! Fish is gorgeous, flakey white flesh in a light golden batter. Beautiful. Curry sauce is thick and tasty. This will be our new regular. Back to its best under this management. Went back again last night (4/11/2022) for haddock and chips and curry sauce and as usual it was the best. Absolutely delicious, still recommended 100%.

Well this will be the first and last time I order from here. When ordering 5code bites I assumed (like all other fish and chip shops) they would have came with chips... Most especially for £8.95!!!! Sort your menu and prices out!!!!!

best fish and chips ive had for a long time, you must try you will not be disappointed

Missing items from my order. Rang the restaurant and I was told to go and collect my missing items. This is unacceptable as I have already paid for delivery

First time trying here. My new fave chippy! Amazing, thank you!

Joanne and Monica are amazing people the ask me all the time how I am doing because I have recently just lost my dad to a big heart attack and if I need anything to just ask and just pop in and see them. Amazing woman all around

Driver never delivered after saying they were here. Security cameras also on property which certainly didn’t see any delivery drivers and didn’t pick up on him hanging up on me 6 times.

Wanted a cod for my dad who was in hospital nearby, had around a 10 minute wait whilst waiting for it to be fried from ordering, the lady serving was pleasant & dad stated the fish was delicious, so pleased it was so local & open & could accommodate his wishes.

Food Lovely and Hot, very Tasty.Delivery driver very polite.Great Service Well Done...Would Definitely Order from here again..

Lovely fish and next to me and my husbands friend who brought and now not someone else brought it but still lovely fish.

Food was fine but the delivery driver was leaving after calling me. No audio on call, and by the time I’d put my trainers on and went outside to look for him, he was walking to his vehicle to leave Delivery experience could be improved

Really large potions couldn't eat. Very crispy & lovely. Had the Irish curry never heard off, was really really good 👍. Very quick & friendly.

Had fish and chips from here tonight. First time I've been in and I will definitely be back. Fish and chips were champion and staff were very friendly. Highly recommend it👍🏻😁

Crispy batter, delicate fish, great portions and customer service. 10/10

Excellent service Delicious fish and chips

I always rated u guys a 10 but tonight’s order is the worst I have had-chips we’re super dry and cold-nobody could eat them-What has happened-such a shame

Chips were hard. I ordered a Coca Cola but I got a garlic dip that I didn’t pay for instead of my Coca Cola. A bit disappointed I paid for a can of pop and received something much cheaper than a can of pop and wasn’t even ate.

This place used to be a 10 out of 10 every time, it's a 3 out of 10 now, chips were inedable on both meals, smokey was over cooked, chicken burger was cold

Deliberately tried to deliver to the wrong address and leave, had to shout down so that he would give me my food

Pathetic order was wrong lady on phone was adamant that it was right even though they messed up almost the entire order never ordering from here again

Items were missed from the delivery order, and the restaurant rang me to ask if I would like to come and pick the missing items up. I said no.

Burger was nice however more salad is needed on it as only 2 slices of onion and a teeny bit of lettuce isn't great. The chips were rock solid and had to be thrown away. A shame as I've ordered a few times before and enjoyed it.

Food was piping hot and gravy was the best I’ve had in the north east

Best fish n chips in town bar none. No need to travel to Whitby or where ever a waste of time , get them on your'e doorstep.

Tasty and good value. Online ordering slick.

Very busy. It was cash only on Friday as internet was patchy, luckily Sainsbury has a cash machine.

Staff are exceptionally friendly, and best fish & chips we’ve found in Newcastle! Fair prices and quick service every time. Would highly recommend.

First time I've tried this chippy. Well at least since it's been renamed. I ordered for collection. 10 minutes they assured me. When I arrived the order wasn't ready. Asked for menu to take home. I was told to take photos of menu on the wall. So my first impressions were a bit down the scale...But to my surprise 😮 the fish and chips were really nice 👌. And I'd gladly use them again.. Get some menus hooked.

Really fresh and very well cooked. Thanks. 🙂

Excellent members of staff And always make you feel welcome. Food is the best in the north east and will not go to any way else. Chicken and chip are the best

The best fish and chips.. lovely service by Joanne..

Excellent members of staff And always make you feel welcome asked how i am doing every time I go in. And cook the food however you want it

Food was great. Had an issue with my order not going through (not the fault of the chippy, seems to be a second party issue), the lady behind the counter was really helpful. Thank you!

Got fish and chips from hooked fish and chips amazing the fish was so fresh and tasted beautiful and the staff were all very friendly and professional

Walked all the way from Eldon garden,and can easily say one the best place for fish and chips.

Excellent cod and chips. Especially the chips. Not soggy at all. Nice and crisp.

Tried this chippy for the the first time small fish and chips excellent value for the money. Fish was a bit soggy for me .

Best chip shop in Gosforth. Staff really friendly. Tartare sauce is awesome 😛

Possibly the worst chips shop around . Order my food then had to wait 10 mins to be told that they didn't have any . When I was told so I asked for refund, but then after that I was being called a liar over time I had to wait .. shocking waiting times and food is at best substandard. I understand that it's best to cook to order but the waiting times here are absolutely shocking. I normally use this chip shop every Friday but I will never go back , even after the " owner" phone me but could get to grips with an apology doesn't end with " but your a liar ".. Great customer service pffft

Love this place excellent food and fabulous counter staff I always recommend to friends

Very disappointing.. ordered two burgers. States they come with salad.. no salad.. very bland.. chips weren't any better. Its a shame as have been before with no issues. Doubt I will be back unfortunately

One of the best fish and chip shops I've ever been in. Friendly service, freshly cooked, great batter on fresh fish and the chips are really special.

This place is an absolute gem, you need it in your life. Been going here since 1995 it was lush then and its lush now. The ppl that are running now have it spot on. Rite from walking in the door, the lasses out front are welcoming, Boss always says hi and is damn good at his job. Top fryer. Food is amazing. Proud to reccomend HOOKED FISH & CHIPS.

Wonderful service. Excellent quality will definitely be back 👌

Initially gave this place five stars as the food is lovely and the staff are lovely - unfortunately recently they don’t seem able to keep up with the popularity. The past few times we have been, lots of menu items haven’t been available. Tonight we went to get just cod and chips, after 30 minutes of queuing we were told that there were not even any chips left. It would have been helpful to know that food was limited when we joined the queue so that we could’ve gone elsewhere instead. This wasn’t even close to closing time, and on a weekday - a real shame to be honest given the quality.

Went today for the 1st time and got a warm welcome from the friendly staff. Clean and tidy shop. The food is fantastic. Tender flaky fish, chips were cooked to perfection. The other half got sausage and chips with a spam fritter, it was that big it was like a door stop! Each meal was to much to eat in one go. Great value for money. Looking forward to many other visits.

The staff here are very friendful and helpful. The fish and chips we had were really tasty and not greasy at all and the tartare sauce they make is amazing 👌. The staff are always happy to welcome you to the shop.

Excellent fish & chips at a fair price and ...................... they do mushy pea fritters which for me as a southerner is a treat.

Mum and just had fish and chips for tea and they were beautiful. The fish was lovely and white, and cooked to perfection.

The best fish & chips i have ever had in Newcastle

My friend and me purposely want to tried this shop for our afternoon tea. Shop is bright and very clean inside. Staff are friendly and sincere. We had ordered large cod, small chip, pineapple ring and onion ring, and drinks of course. When the food came, all the food was very good. Delicious, freshly cooked and piping hot, no batter, good quality ingredient. The look of them was crispy and inviting, and they were really delicious and wonderful. Highly recommended and WE WILL BE BACK !

Fantastic fish and chips. Staff allowed me to try both curry sauces- both very tasty! Shout out to Joanne and Lorraine -very friendly and helpful. Our go to chippy now. Thanks.

Lovely fish and chips good value for money, spotlessly clean premises, nice friendly staff highly recommended

Fresh and crispy loveliness! My Mum and I treated ourselves to 'small fish and chips' at lunchtime. It was divine. Crispy chips that were fluffy inside. Crunchy batter. It was yum. The lady behind the fryer was just finishing a batch of cheese patties, and was starting on fishcakes while I was waiting. I might try home made fishcake next time. We were very impressed.

A bit chaotic at present due to Covid precautions but the best fish and chips in the area.

HOOKED ON HOOKED FISH AND CHIPS!! As this was my first time here I ordered the small cod and chips and a battered sausage to try the place out as the previous 2 establishments located here have not been great. I can hand on heart say that the food here is nothing short of a delicacy. Easily the best sausage and fish and chips I have had. The chips in particular were amazing , perfectly cooked and with a lovely crunch - think triple cooked. No sogginess in site. Everything screamed fresh! An added bonus for me was that Tartar sauce is sold in tub rather than a sachet like most other places. Staff were great and I was served very quickly. Consider me a new loyal customer and next time I will be ordering large!

Been in loads and 5 stars every time. Best chippy in Newcastle

Brilliant every time.. You can see the owner and the staff take pride over the food they cook and serve.. Visited way over 20 times and its always very good!